Eureka Forbes Complaints & Reviews

I have purchased dr aquaguard one year before, now technician is telling to replace the filters every year and cost is rs 5500/- thats huge amount.
Spending such amount every year is bit difficult for consumers.
This was not informed earlier. Company is making money by charging huge amount on consumables. We got cheated by company.

Atul pakhale
Ph no [protected]...

Even after a month long struggle between customer care executives and technicians no efficacious result has been delivered. Booster pump for ro+uv+tds water purifier which the technician installed stopped working after a week and since then after every complaint we r send the details of technician rohit who gives us the no. Of customer care executive meenakshi n it keeps going like that....

I bought two year amc for my aquaguard reviva in the month of june. But the aquaguard service person could not fix the water filter. It started leaking the same day he replaced the cartridges. Whenever i call them, they take a week to pay a visit. Every time he takes some shortcut and is never able to fix the problem. Poor service, defective products, lazy people. Do not waste your money in any aquaguard product. We don't have access to clean...

Water strainer and carbon filters for aquasure xtra tuff 18 litres water purifier have gone bad in may 2017. We have searched the whole local market at margao, south goa. We have lodged a complaint with mr. Smith - mobile no. [protected] to provide us with 3 nos. Water strainers and 3 nos. Carbon filters for our water purifier. We were given to understand by the shop talaulikar traders, at margao south goa from whom we purchased the machines...

Paid for amc on 5 jul 16 via sbi cheque which was deposited in name of eureka forbes amt 3810 can provide you bank statement for 2 service and filter replacement but got no service till now when i called shocled to know that i havent paid and there is no record with you the service who keeps on hold for 30 min to come back with unethical and clever one liners jas zero information
Will escalate to state consumer forum and file a written...

Dear Sir / Madam

My Name is Himanshu Maloo from Mumbai. My customer number is [protected].

I have Aquaguard compact model. I had taken 3 years GOLD service contract on 29th Sept 2014.

In last almost 2.5 years i have only received 4 services that too after number of follow-ups every time. My last service was done on 17th Sept 2016.

This time again i had put the service request on...

My complaint no is : [protected] (Recent one) and have so many ref no. I requested for a service more than a week before. I have requested many times but no one is turning. Its been a week we are sitting without water. Aquaguard gives very least importance to customer's health. Very disappointed with the service. Aquaguard service people are giving us reasons not to visit customer places. Customer care promised me 7 times so far but no luck....

Sir, myself pn padhi. I have called aquaguard customer care on 01 jun 17 and complained that the purifier is not working. The complaint no. Is [protected]. It was assured to me that the technician wil visit with in 48 hours. Since then i have called the customer care more than 5 times. Every time they assure me that technician will visit today. I don't understand when their today will come. I am staying in a rural area, where clean drinking...

I had called up your customer service person and was assured that someone would come today to replace a small part that was needed. Customer i. D. No. Is:[protected] and my request no. Is [protected].
I had specified that we were not going to be available for the next month and therefore needed help as of today. Extremely bad customer service by eureka forbes. We have waited the whole day and no help has arrived.
Please see that...

I purchased aqua guard water purifier enhance ro+ uv+ tds on may 17th 2017 from the de first day itself i am calling customer care people daily for installation while at every time they register fresh complaint and confirm that today by 3 pm the technician will visit u r home but for past 20 days no one came worst experience i am facing for first time installation u r bringing head ache complaint reg no [protected] plz solve the issue immediately...

Respected sir, madam
I do hereby inform you that i purchased an aquaguard enhance ro 7 ltr purifier on dated 11/11/2016 from great eastern shop in salkia invoice no. 15/sa/1617/12632.
Regarding my complaint no. [protected] was attended by bitan karmakar on 30/05/2017 the tds was stand from 500 to 195. Further i was reported to mr. Bitan and today 02/06/2017 he replaced the ro membrane with a regenerate ro membrane, i also asked...

I purchased one aquasure xpert ro+uv+uf with tasteguard water purfier from central police canteen on 5th may 2017. Installation request registered vide no. [protected] on 7th may. After repeated request service engineer reported only after 20 days. However, പ്രോഡക്റ്റ് stop its functioning from the next day to its installation. I called several times but service engineer not yet reported to rectify the problems. Fed up...

Sir, i am having dr aquaguard uv magna model of water purifier.nvoice no[protected], cust id -[protected].sampa chowdhury, mob no-[protected].several tiesi have complaint but no body responsed me within waranty period, they are compel me to take amc, then only they will give service.service reqest no [protected], [protected], [protected], thrice i complaint, visit to office no response....

Dear sir

As your executive mr. Raj kumar his conatct no[protected] has called yesterday & informed that he will come at 14:00hrs on[protected], but till now there is no response when i am following up he has kept his phone switch off.
Every time we are facing the same problem.
I didn't expect this type of service from eureka forbes.

Thanks®ards
K. Vijay kumar...

I am durga, resident of btm 6th stage, banerghatta road, bangalore. We reached aquaguard to get information on their undercounter water purifier for our kitchen that was under renovation. Their sales rep sankanna gowda, seemed to be under great pressure for showing up his sales... Pressurized us to go for aquaguard invisipure (The only under counter model which eureforbes has). Even though our kitchen wasnt ready, he made us purchase it by...

I have taken amc for the aqua guard water purifier by paying rs 4190/- vide challan no. 25638897 for a period of one year from 22.12.15 to 21.12.16 and it was confirmed that 2services will be made in an year as per the amc contract. Surprisingly not even a single time your service engineer has visited for amc and several times i have called up, but no response.

Is this the way you are giving service to a customer by attending...

I am staying in jp nagar, bangalore. I have logged a service request for catridge replacement on 28th may 2017. The request number is [protected]. After multiple followups also nobody came to assist us in this. It already been 6 days. Is this a way to support a customer. Even tough the product is good I am totally dis satisfied about your service. Some value should be there for the customer....

I have given complain for service request for water is not coming from dr. Aqua gaurd magna hd ro+uv on 31.05.2017 & till date no service given. Everyday i am complaining & found of no use. Service is not good. My customer id is [protected]. My desirable resolution is that always got good service at desirable time. My warranty is also existing, servicing charge for one year also paid. Please solve issue....

Dear sir

As your sales executive mr. Rajkumar conatct no:[protected] has sold your vaccum cleaner product & informed me that he will come & give the training regarding the product almost 2 months completed has has not responded.
I feel eureka are not on there words & weak in service.
I am totally unhappy with your service.

Regards
K. Vijay kumar
[protected]...

We purchased the water purifier – aquasure, of eureka forbes with a belief and expectation that we will have a pleasant and safe water drinking experience. But it is highly disheartening and irritating to bring to your notice that this particular product has been a big dissapointment. This bad experience has come twice within a span of just 1 year of purchase.

This machine was purchased on 21st may 2016.

Moreover...