Eureka Forbes Complaints & Reviews

The infinity apparatus is registered under the name of dr. Bijoy dev from kolkata. On 2nd august i have noticed that the red button is not working to get water. I launched a complain at that moment. They have assured me for sending technician. But the technician ganesh naskar left the machine without any repairment and told me that the required parts is unavailable. I discharged my mother from hospital on the 1st august, 2017 and i requested repeatedly official of toll-free no. As well as technician but everyone was mum. Being water is basic need to everybody, you must look after the service of the technician also. Ganesh naskar is inefficient and ill-behaved person. As i have experiences with his working skill. He knows nothing, i don't know you are loosing your reputation due to this type of technician. Next technician pranab halder visited on 7th august and told me that the said problem is not right. It lies in different parts. I have to buy water in those days instead i have amc facilities for 3 years.

I have purchased water purifier dr. Aguaguard classic+ model online vide invoice no.[protected] 06.02.17 (Customer id : [protected]). On 14/06/2017, i have lodged my first complaint about its not working, i. E. Within four months of purchasing water purifier though, your technician has repaired it, but again it stopped working and i have to lodge complaint again on 25.07.17. You technician visited on 25.07.17, but even though the complaint was not resolved, the message was received in my cell that "your service request number [protected] has been completed by service technician". We have contacted your technician again to resolve our complain & on visit, he said that pcb is out of order and it should replaced and it may take 2 to 3 days. After replacing pcb also taking 3 days, the water purifier not start working, so the technician give other reason that adaptor is out of order and it should be replaced, so again more 2 to 3 days lapsed in replacement of adaptor. After replacement of adaptor taking another 2 days, the machine not started hence your technician said that now there may be another fault in water purifier so he carried my water purifier to your service center to check which fault in the machine, which is kept in your service center till today.in such a way, your technician giving one or other reasons and changing parts of the machine one after another, but water purifier could not be started yet. Since the water purifier supplied to me is totally faulty & defective, your technician could not repaired it even after changing its parts and as a result of which i have to suffer so much by buying mineral water from the market. As i am not ready to wait for such a long period to resolve my complaint with faulty/defective water purifier, i may kindly be replaced my faulty/defective water purifier with new one now without taking much time or otherwise i will be left with no alternative but file a complaint with customer grievance cell, though unpleasant for me & you also.

I have ordered a water purifier from your mumbai office mr deepak mishra ph: [protected] after 10days it was installed after many follow ups with mr deepak. While booking i had confirmed the price wherin mr deepak had comited to provide me a cover and pipe for the machine. Till today i: e after 15 days i have not received the cover and pipe.
I agree eureka does not provide cover and pipe but then why did mr mishra comit and till today he is not receiving my call nor reverting. I was provide number of mr chandrajeet yadav no [protected] but he also did not help me.
With this behavior i am finding it difficult to purchase any more eureka products.
No body has ever bothered to give a call and listen to my problem. I have never expected such service from a good company like eureka.
If his message has some weightage please arrange for the same. I will never speek to any of your sales persons as all are cheaters and only concerned in their sales.

Very disappointed...

I am customer of eureka forces since last two years. I bought amc in 2015 but services done was not at proper time period mentioned. .then again in 2016 August was renewed I paid whole amount but no further service was done.. in March I was to shift to new place in same address locality for which I called local amc dealer to shift the purifier for which I paid 400 rs. I was waiting for free services which was mentioned in amc package inspire of calling many times... now I am getting mug for renewal. ...I need my refund as when services are not provided at proper time for what they take money in amc... my mobile number is [protected].I am having amc agreement copy also.

Sir,
It is to inform you that i sri manoj nandi purchased one no of auqaguard manufactured by eureka & forbes company from m/s brahma enterprise kokrajhar in the month of last november/16. Upto[protected] the aquaguard was functioning properly. But it is to inform you that the aquaguard is not functioning properly till the first maintenance which was done on[protected]. I personally contacted through telephone the company's mechanic from bongaigaon mr guha several times since[protected] and he himself attended the complain two times, but it is regret to inform you that till date the aquaguard is not functioning properly. So i would like to request you kindly to take necessary action so that the existing problem can be solved immediately and i would get the benefit from the aquaguard.

With lots of thanks
Sanchita nandi
C/o manoj nandi
Junior engineer (Phe)
Kokrajhar division no-i
Po kokrajhar.
Phone no[protected]

Hello everyone.
I have purchased a product from eureka forbes last week.
I have purchased online shopping and got free installation.
I am facing worst experience with them 1 week they fixing appointment for installation but till the date they are not even responding.
Am calling to customer care and make making proper follow up. But no response.

The dealer whom they are allocated is not at all responsible. They are not even ready to pickup my cal. Today 7th aug 2017 is the 3rd rescheduled appointment date they have given me on last saturday. After calling them numerous time they again re-scheduling the date to next week.
This the contact number of the dealer
+[protected]

Please don't go for these kind of irresponsible organisation go for other brands whom they take care properly.

And my product fotos also attached with this post.

Very worst experience.
My contact number : +91 [protected]

While getting the motor repaired, the pvc item to fix the motor was broken and i have approached in early june for help and was given a cmplaint ref.[protected], but no action was taken. I again reminded them for the same complaint and i was given given follow up reg. No. [protected]. Today when i went to escalate my complaint, i am that the registration is not existing.

We have ordered and received the water purifier hd ro dr. Aquaguard magna on 28th june. We have ordered online. For online order they should give a watch free. But still not yet received anything. We have called to that persone viswanath but he is not pickup the call. If he pick up also not answering prpperly. Very very bad. For that watch only we have ordered online. Otherwise we can purchase it in direct shop. I want watch.

I bought dr aquaguard from eureka forbes on 30th july through online. I received delivery on 7th august, but i have not received the provogue watch along with the purifier as committed by eureka forbes. May i know the reason, why didnt i receive my gift and when will i receive my gift? By making such mistakes you are spoiling your reputation in market.

I have purchased one euroclean i glide spray mop amoun ting to rs. 1800/- with one year warranty from laxmi enterprises an authorised franchise for sale and service of eureka orbs ltd. Vide their bill no. 285 dfated[protected]through sale representative mr. Anoop thakur the same has gone out of order. Kindly arrange to get it repaired or replaced immediately.

This is hansuja selva.
Customer i'd is [protected].
On 11th of july one of your marketing executive from eureka centre came and booked aquaguard classic+ with booster pump through online with my credit card.
They told us u will get within 3 days delivery. But till 4th day no delivery. I called the customer care and cancelled my order. They gave me the ref no of cancellation. But till now no confirmation email or sms about cancellation. Further not returning my money. Near about one month u r cheating me and mind wise iam so upset.in two days my payment of card date is coming. Without receive any product u r using my money. Why u people r delaying to return others money? You people r fraud. If money will not come in two days iam going to put a legal complaint against you.

The product is good. We like it. But here is my experience with finding spare parts. The dust collecting bag zip got worn out and so i wanted to get a new bag. I tried contacting all dealers like ideal stores, bharat electronics and appliances but i was asked to call the toll free number mentioned in the product box. When i dialed the toll free number, no one responded even after several trials. After several days of trying i finally did get the address to the service store which is located at ganapathy, coimbatore. It took me a while to find that location as it was a residential area. I was told that is the only place where i could get spares for eureka forbes. My question is, why does a big company like eureka forbes has a poor network of spare parts available centers? This gives me a concern to change my mind next time i need to buy something related to eureka.

Regards
Jayanth

The customer id is [protected]. During a routine service as part of my amc for two years for innova water purifier the hook which holds the back of the equipment has been damaged. I have made many follow ups via customer care but this issue is not addressed inspite of amc and reflects poor service provided by eureka. As a follow up one technician came and he was not even communicated about the nature of request thought it was routine service. This is the kind of attention to complaints and i have been a customer for ten plus years

My service request is [protected]. I had requested for servicing as the water is leaking from the purifier but still service not complete and the maintenance person is not telling the time by which he will come, so that we can be available at home. I think this is cheating with costumer. Please suggest me how i trust to company. I request you kindly look this issue asap.

Dear sir/madam
I had heard a lot about your customer service and brought one aqua guard classic and aqua guard total reviva ro water purifier. To my utter surprise the action while buying was so fast that after disconnecting the call from the call centre i got a call from local office and my water purifier got fixed the same day. But now i have shifted to kanpur and i wanted to re install the water purifier but after giving request so many times since 14 july 2017 nobody contacted me for the relocation and my water purifier is still kept as it is. Today somehow i got the number of your service head mr abhishek in kanpur but he is also not responding to calls. It is not understood that if you cannot give service in a city like kanpur then why we should buy your product and why i should not file a complaint against you for affecting my and my family health by making us drink poor standard of water.

Purchased new aquagaurd water purifier uv + model on 27/7/2017... On the same day of installation the machine started giving tasteless n oily smell water.. I had made 3 complaints for the same.
[protected] on 31/7/2017
[protected] on 1/8/17
[protected] on 3/8/17

The technician came and sovled on 2/8/17 but after 1 hour again the same problem started..
Went mad again again complaining to the customer care guys but not solved yet.
Morever the installation guy vinod dube charged me rs 1400 for pressure valve and plastic cover and even did not gave me bill... Pathetic technician... Pathetic company
I want my money back and don't need this defectiv product..

18th july i purchased aquaguard magna and was asked to pay money (18390.00) through credit card before the product came to me. Since i bought there one more product samw week they told me this is a discounted price when the product was delivered the invoice came was less (16990) then what i payed. I have called and messaged the sales guy about the same and he told that this will be taken care and money will be send back to my account. Its been more then a month now but nothing has come back. Now the sales guy is also not responding and the number given to me by him is also not being picked. I am now frustrated and losing hope.

Please help and suggest me.

Rahul

My service request is [protected]. I had requested for free servicing under warranty period. But still service not complete and i have received message from eureka forbes that service is completed. I think this cheating with costumer. Please suggest me how i trust to company. I request you kindly look this issue asap.
I also attached my invoice copy please find attached file.

I had service request for my aquaguard water purifier, inova at arpita service, house no. 86, aseb road, ulubari mazar guwahati (It's a sub service centre) under eureka forbes ltd., gnb road, 1st floor, silpukhuri., near goswami service centre, kamrup (M), assam-781003. And since 18th july'2017, i was visited by technician once only. And service was incomplete. After repeated request they failed to deliver any service. They don't attend to any phone call. I have been buying drinking water since 19th july'2017 till date.

I purchased eureka forbes xtra tuff water purifier from more since from dat day der is a problem of getting small white particles in the water i called up eureka forbes help line on. N registered my complain but till now there is no one came to check and it's all most 20 days since i m calling to them but every time they are say today i will send a person but no one is coming to check.