Eureka Forbes Complaints & Reviews

Last week i have complaint in your company that in my aqua guard water is coming slow. The aqua guard is filling in 7 - 8 hours it's really difficult for us to manage without drinking water. So its a kindly request you to please sent your technician to solve this problem.

From - arun kalamkar
192/2b soumya apartment 3rd flat no. M - 3 saket nagar, bhopal....

Ordered the Dr.Aquagaurd Magna HD-RO+UV last saturday-8thJul17.
Sales persons Mr.Nagraj and Raghavendra from Vidyaranyapura Bangalore had come to the residence taken the order.
Had informed that monday-10thJul17, the water filter will be delivered .
There is no single call for the update on this.
Repeatedly calling Mr.Nagraj not responding properly.
Till today there is no update.
Nagraj Number is [protected].
Raghavendra number is [protected].
CustomerID:[protected]

This is not a good service to the cutomers. Atleast there should a call from the company to update the status .

I had given online order for Eureka Forbes Classic plus water purifier on 28th June'17. I was assured by the sales executive that my product would reach on 2nd July'17 so as the website was also mentioned the same. For past 16 days I have not yet received the product & have called sales helpline number of times so also written 5 mails for inquiring but Eureka Forbes has not bothered to reply to my single mail. Is this type of sales & service they are giving giving their customer ?? The executive once product is sold does not bother to call & follow up.

I have a compact aquaguard purchased a year ago & i paid ₹1900/- approx for 1 year service maintenance contract & at that time service guy has told me that he would comeanother day to change filters which are must to change after a year. But he did not show up & i complained about it in vadodara office thrice & a guy named sachin came and went back in just 2 mins without doing/changing anything, just after looking at the aquaguard. I asked him to stop & finish the work but he went without replying anything.

Dear sir,

Good afternoon,

Ref complaint number: [protected]

Water parameters,

Tds - < 350 ppm
Color – yellow
Required flow rate – 15 lph

As we requested, one of your technicians came in our home on 02/07/2017 & he has checked the tds & inlet color. As per his recommendation, we have installed the machine on the same day & there is no color removal in the outlet water quality. I had complained on last week to eureka forbes, one your service engineer visited at our home after he checked the inlet water quality he said that, as per inlet water quality the machine is not suitable. The machine has changed & ro machine only suitable & installed machine is not remove the color

He said i shall inform the same to head office, they will revert but still now there no any action plan from your side. Kindly may i know what is the solution for subject.

Dear sir,
Am from kovaipudur, coimbatore, tamilnadu, i brought aquaguard on 2 years before this year i have renewed amc before one month they changed filters and all after 2 days its not working so i have complaint to service center to coimbatore after that they came and took our filter before 10 days but now 1 week we are trying that number that number is switched off so i have getting confused that person was coming from aqua guard or someone else. So now i have getting afraid for that. That office numbers and all staff members are getting switch off now. They are all cheating us from ur service centers i[censored]r not take action about this issue so i am going to give complaint of them. That person name is durai. I called other staff he told i have resigned my job like this. How we can find our filter please help us. Very worst service centers in this branch only. Just u have check how many times i hvae rised complaints for my filter. U have to think this good manner to torched ur customers. Really am not happy about purchased your product.

Details about the my aqua quard and service centers numbers
Contract reciept number: 70284506
Icr no: 19071970
Service contact number
Contact person: durai
Contact number: [protected]

Service tax no: aaace5767fst001
Pan no: aaace5767f

I have purchased dr aquagaurd booster a year back and have purchased amc recently for rs 2000/-. But no service is being provided to me.
I am constantly sending them emails everytime they regenerate new complaint id and give false hope of some technician to fix this.

Please take action to stop this fraud and detoriation of health of million of people who trust water coming from such purifiers.

Following is the compaint request for during july month :
[protected]
99908459
[protected]
[protected]

Thanks

Suraj

Last week complain in phone no[protected] in Kolkata, Not attended till date.
AMC contract no 27481032 dated 05.02.2017 for 2 years.
Name :- SANDIP GOSWAMI,
Flat No:-LX40404, UTSA(Luxury),
On 15.07.2017 at about 5 pm again booked but not attended.
New Town, Kolkata-700156
(M) [protected] / Lan[protected]

Had paid in full (Rs.2840) for 2 years of amc for my aqua-guard water filter.
The company only did one service while the time i gave them the money and have never returned since then.
The amc period was from 3.6.14 to 2.6.16.in the mentioned period i have called the eureka forbes guy several times. He kept saying that they cannot service our filter because they do not have the filter cartridges in stock.
I had also called on there help line several times ([protected]). They would ask the local guys to visit us. Which they did once. But they did not service the filter and gave the same excuse of not having the parts in stock to do the service.

In-spite of paying the money in advance i did not get the service i should have got. Not even after repeated followups.
Now when i called the eureka forbes helpline for the same problem i was shocked to hear their answer. Now they say that i will have to pay for the service again because my contract period is over.

Whose fault is it? Mine or theirs and why should i pay again, when i have already done so.

My customer id is [protected]... I bought an aquaguard superb purifier on 30/7/2016... Now it's back portion is broken from its hook and it's hanging... I can't attach it to my wall. I called ur customer care 7 times... Complaint number is [protected]... I called your representative here and waited for 25 days... He is not attending call now... Wat should i do now... Please take this useless product and return my money... Very poor service and totally dissatisfied... It's already 25 days... Shame on u

I have bought dr. Aquaguard on 17th june. I received the product on 21st june. The service person came on 22nd to install the purifier and found to be defective. On 23rd  eurekaforbes technicians came and found to be completely defective. I have raised refund on 23rd.
Sales person convised us to go for replacement, instead of refund, for which i aggreed. But from then i have not receive any response either from eurekaforbes nor sales person. I have dropped many emails, called cust care... But in vain. They havnt collected the product also.
So vexed with the situation i have again raised for refund, but now they said due to gst 18% will be deducted. I bought this product before gst and paid including all taxes. How gst applicable now? This is such bad experience.
None give proper response. Plz do look into this issue.
Cust id -[protected]
Order id[protected]

I have raised a complaint on Wedenesday (5th July) that the water purifier is not working and its an urgent request to send the technician. The customer care person said the complaint is lodged, however i dint received any complaint number to which i again called the customer care representative and then the complaint was registered, I received the message on Monday (10th July) stating they have assigned a technician named Mr Nilesh Kurane ( Mobile-[protected]) this person promised to come on same day however, today its 12th July and still he dint turned up, I tried calling him on the above number but he simply cuts the phone.

I have ordered dr. Aqua guard classic n1 on 06/07/2017 and your sales representative mr. Amol sonawane mob. [protected]. Have promised to deliver the machine within 2 days.

And till now 12/07/17 i have not received the above said machine and he have no courtesy to answer our calls and respond to compliant.

I have compliant no. 99873320. And till now you haven't solved the compliant.

I like to withdraw the attention against the eureka forbes uv filter ro for not taking any action against my complaint number [protected]

I logged my complaint day before yesterday and i got the sms for the complaint number and technician as well but yesterday when no one comes, i had dialled out the number is sms of mr. Sanjay mishra and as per him there is no complaint has been forwarded to him and also he replied the he is not responsible for sector -30, noida

So why the eureka forbes send those details and this person name in sms, moreover they have there website that always not work.

They are making fraud with there promises as who is responsible for not getting my complaint resolve within 24 hours, i don't have any filtered water on my house

I have there amc @4500 inr and at that time there sales person said every problem resolved asap then this seems to be fraud

I will take this forward to the respective authorities as well.

Thanks
Sankalp
+91-[protected] (Mobile)

The customer service experience that me and my family has received from one of your agents. The agent who sold the water purifier told us the amount for the equipment to be rs. 20, 500 but gave us an invoice of amount rs. 18.490. He also took away the previous water purifier we had which was also of eureka forbes and promised to deduct rs. 500 as an exchange offer. Neither did we receive the exchange money and nor any paper work proving the same. We didn't receive any warranty card as well. My father mr anupam debnath who actually did the payment and took the delivery has tried to contact the agent for the last 2 months. His name is mr samit bhanja from barrackpore office of kolkata. His contact details where we have called him numerous times is [protected]. He mostly ignored the calls and when answered he would make false promises of meeting us or calling us back. My father waited for almost 9 times for him to come to our house and give us the documents and the money but he never turned up. We are absolutely annoyed and dis-satisfied with the service. This is not only a matter of money but also a matter of the customer's relation with the company.

1. Leakage inside the tube of machine
2. Front side panel is damaged
3. Between the storage compartment and front black panel in this the gap is too much because of the clips are damaged which was holding that front panel
4. There are so many scratches on the brand new machine
5. Water outlet is bend
6. Led indication is pushed from one side

Please take an strict action

My customer id is [protected]
My phone number is [protected]

Amc contact receipt no.10/26285325 dt.25.6 2016 for 2 years
Received sms around a month earlier regarding mandatory service in june 2017, yet due to uv was not working those very days, service was preponed to 17 june 2017 to attend both complaint as well as the due service. During the service, though the parts were replaced, yet one of the carbon related part was not replaced due to unavailability of new and packed carbon with the service man. It was assured that same part will be replaced shortly after, but since then after repeated phone calls, no body from the company turned up to replace the part. And because of which the uv has now fully stopped working for the last one week.
This time it's the second long stretch of time in last 3 months that undue trouble is being caused on account o[censored]tterly apathetic attitude to attend services under contract period.
Kindly arrange to replace the due part (Carbon) immediately with new one and make it fully operational, lest i shall have to move the consumer court against the utterly poor services.

I have raised a complaint on saturday (8th july) that the water purifier is not working and its an urgent request to send the technician. Today its 11th july and still now a technician did not come for the service.
My machine is under contract and this is the third time in 3 months that i had to lodge complaints for the machine.
I have been calling up customer care innumerable times with no resolution. I do not have drinking water at home since last 4 days and presently at the mercy of my neighbours.
Pathetic customer service!

I have purchased aquaguard water purifier from amazon and received material on 7th july but still not get any installation information from your side. Today your service engineer said to come on friday if weather will ok. I m suffering to much problem from your product installation team. I m totally fed up from this and in future never buy your product

I made a complaint some hours back for the poor service from eureka.
My complaint has been leaked to some fraudster mob no; [protected]. I received a call from this number. The calling person assured me that the problem will be solved. And wanted me to share my atm/debit/credit number. With him.
Kindly find out the person in your system who is in league with the fraudster.
Thanks.