Eureka Forbes Complaints & Reviews

The free service request raised under ref [protected] on 15-jul-17 for the water purifier product dr. Aquaguard magna in free service warranty period has been closed by service technician on 18-jul-17 without attending and completing the service request. I have booked another service request by calling through their services booking phone no.[protected] under ref [protected] on 18-07-17 and the same has been closed by them on 19-07-17. I have gain booked another service request by calling through their services booking phone no.[protected] on 20-jul-17 under ref [protected] on 20-jul-17 and still not they have not yet send their technician to attend the free service request raised by me. My customer id is [protected].

I purchased eureka forbes product 25 may, one offer is free gift watch, i am followp daily basis but after two month is gone i have not received free gift, every customer care executive tell me coming monday you have received gift,

I am really upsets because no body register complain and take action, also customer care executive nothing take any action or forward complain senior level,

Very bed service

Complaint registered on 13th july 2017, no response till 17th. I have called back on 17th, 18th, 19th.. Only hollow promises. When and if a technician comes, how are you going to show your regret? Will the visit charge be waived? When the service industry world wide shows that they care by first compensating the customer for the trauma endured and then taking to task the people responsible, why are you still covering your backs and askng me to pay a visit charge when i have requested for an annual service contract? Shame!

Eureka forbes — eureka forbes aquasure classic e boiling+ - unsatisfied servicing in 1 year by changing of only 1 filter instead of 2 (Both inner & outer filter)
Date of the incident : 18th june 2017
Mob: [protected]
Email id-dev. [protected]@gmail.com
Address –dev kumar mandal, vill-betaha, po-ekborna, district-malda, west bengal-732204.

This is complaint during the service that was done for our eureka forbes aquaguard classic e boiling+ water purifier (White).

The executive named ashish (Mob-[protected]) who came has changed our aquaguard classic e boiling+’s only 1 filter which is in outside pipe only, but not changed the inside filter of aquaguard classic e boiling +’s which results in smelling of water as it was changed 1 year back, at the time of servicing he has told me that within 7to 10days he will again come and replace the other inner filter of my aquaguard classic e boiling +, but till date my filter are not replaced. I have called the person as well as amc frenchisee mr kartik (Mob-[protected]) of my area from whom i have take annual maintanence contract for 3years, this is my 2nd year and i have got this kind of servicing.
One things i like to ask if a servicing person going to change filters to customers house he does not have any planning what kind or type of water filter or model no of water filter customer have and how many things i have to change or clean, why they are doing only 50% of job.
Kindly do the needful……

Regards
Dev kumar mandal
19th july 2017

Hi team,

Its being more than 2 weeks that i am following up with you customer support to get my aquaguard reinstalled in pune location.

However every time i get a timeline that too of very next day.

Now its frustrating for me i have purchased aquaguard mangna + for more than 18k. And now i am struggling for reinstallation of the product.

My register no.: [protected]
My register email id: [protected]@ymail.com

Could someone help me to get my aquaguard installed.

Thanks,
Prasoon sinha
[protected]

Dear sir,

I have purchase aqua guard 1 1/2 month back. After installing the same i found the model is of 2015. After speaking to dealer, he said he can't do anything now.

And the problem is, water flow is very low, to fill the water pot of 20 liter it took almost more than 1 hour to fill it the same. You engineer had visited my home 2-3 times.

Kindly resolve my issue.
Call me on [protected] / [protected]
Jagdish d kithani

I bought eureka water purifier on 10th july, 2017 from vijay sales and it was installed by company technician in 4days but to our utter surprise he told us this machine is faulty and send senior technical again to inspect but he also told us that the motherboard itself is not working, please do the needful as vijay sales has pointed finger towards company and eureka has not initiated any process for replacement.

Subject: repair complaint number: [protected]
Whitefield, bengaluru

We have been having problems with the water purifier for several days. About 2 weeks ago, the transformer blew out. Eureka forbes technician (Pavan k) came and took the equipment to the office. He returned the following day saying that a new transformer has been put in. A week later, on july 14th the transformer blew out again. The same technician (Pavan k) arrived and on opening the equipment i noticed that the new transformer that he was supposed to have put in just a week ago did not look new at all - it was rusted and old. I asked him about it and he had no proper answer. The fuse was also gone, and instead of putting in a new fuse he wrapped a wire around it and inserted the same thing in. The equipment did not work. When plugged in, the transformer began to smoke. He dismantled the purifier, left it on the kitchen floor and said he will come the next day (July 15th) with a new transformer and fuse to fix it. It has been 3 days and he has not shown up. He does not return my calls. Eureka forbes helpline is totally useless. I have called every day, and they say the same thing every day - that someone will come before the end of the day. Beyond that, they do not care about solving the problem. It has been 4 days that i have not had purified water in the kitchen. We are on amc contract - have paid for 2 years service which we are not getting. Eureka forbes company's repair people have cheated us by putting in an old transformer that has blown out again and no one seems to care.

If the company is not capable of offering reliable service, i would like them to return our amc contract money so that we can buy a different purifier from a company that is trustworthy.

I have purchased an aquaguard eternity wp system in 12/05/15, dc no. 25492699, customer id - [protected]. My registered phone numbers are -[protected] and [protected]. After one year i came with your service contract from two yes for the periof from 27/06/16 to 26/06/18 vide contract receipt no. 26077602 dated 27/06/16 more than three months am not getting proper offer i have complained several times through aquaguard helpline but no service has been provided.

Now, the flow of water supply from aquaguard is almost nil so am in great trouble and helpless condition please do the needful immediately.
Thanking you
Santosh rakshit

Lts been 2 months i m being calling u guys for the change of my water filter but it looks like my complaints are falling in the deaf ears. I am being promised that my service will be kept on priority basis but seems like no use the word priority is just a word when it comes to fulfill the commitment. So kindly let me know what should be my next step...

Sir,

This is to inform you that i have purchase aquaguard genius water purifier machine in january 2016 and bought amc of the same in january 2017. My aquaguard genius machine's membrane expired as informed by visiting technicians of aquaguard within 5 months and without filtering the prescribed limit of 6000 litres. I have lodged many complaint of non-functioning of machine (At least two or three times in a month). The technicians firstly made me change iron filter and other parts in just 3 months of amc. I have to call technicians in every fortnight which shows the failure of the machine. But this time they are asking me to change the membrane in my cost i. E. Rs.2200 in spite of paying the amc charge of rs.5600 and change of iron filter in my cost, which seems the injustice to a customer and failure of amc. They are simply saying that machine filtered more than 6000 litres, which seems totally false. It is pertinent to mention here that i have changed my earlier membrane after 11 months of purchase of new machine last year and this year after amc was done, the membrane is not working in just 4-5 months (That is also in disturbing mode in every fortnight).. I felt cheated by purchasing this machine and that too by buying amc.

Please look into the matter urgently as my aquaguard has not been working since last month.

Date of the incident : 15th july 2017
Mob: [protected]
Address block - rq, flat : 1408, my home jewel apartments, madinaguda, hyd - 500049

This is complaint during the service that was done for our eureka forbes aquasure xpert 8 l ro + uv +uf water purifier (White).

The executive who came did not do any proper cleaning, even after i asked him to. You can see the photos i took of the top area where water fills after he left.
He told me it was yellow & if tablet is put it would be fine.
Eventually i had to completely remove the water & clean for myself.
When i asked him for tablets he gave me just 2 (The last service executive who came did not give me anything saying he didnt have it).
Even back of aquasure was left messy. He was in such a hurry to leave.

Thanks,
Ashwin

I have bought an aquaguard enhance ro +uv on 25/06/2017 invoice no 4324/1718/02471, ag order no 4322/1718/02561 from khosla electronics pvt ltd 38/3a gariahat road south, kolkata 700029 in the name of indranil chaudhuri, address - urbana, tower 1, 28th floor, kolkata 700107. The shop informed me that they had put in a request with the company for installation. I waited for response but 1 week passed by and nobody contacted me. I contacted the shop and they said it will be done soon. After a couple of days i contacted eureka forbes customer care over phone. They called me and said i needed a pressure reducing valve and iron guard as i am on the 28th floor. They informed me these articles would be provided by them at a cost and i agreed. They said these were in short supply so it would take a couple of days and they would get in touch with me. Since then more than a week has passed and there is no response. I am desperate as i am shifting to a new flat in 1 week & there is no drinking water.
Regards
Amrita chaudhuri
[protected], email: [protected]@gmail.com.

I want to register a complaint against eureka forbes staff's unprofessional and rude behaviour, we are exhausted requesting them to do servicing of our eureka forbes aquaguard water purifier but they are not ready to listen instead they are pressurising and forcing us to subscribe to their yearly service contract of 5000k which we subscribed last year but they only provided service only once, so taking lesson from that we are not subscribing this time but they are refusing to give paid service without contract and we don't know what to do now. Please take strict action against them.
Customer code -[protected]
Receipt no.[protected]

I am writing this to get mandatory 1 year service for my RO( DrAqua Magna) since last 20 days but no luck.

I had purchased a water purifier ( DrAqua Magna) last year my customer code is [protected], so I've called customer care to get my mandatory service before expiring 1 year warranty. My request was lodged on 29th july and service request no was [protected]. But no one has visited to my home for RO servicing. Then after I've called several times on customer care but every time they told me due to GST implementation our computerized system is getting changed. So I'll logged your complain manually and you will be served very soon but no one has ever visited. this happens 8-9 times.

So requesting you to please look into this asap otherwise I'll take this issue to consumer forum.

I hope that this issue will be resolved at the earliest after necessary intervention.

Purchased one aqua sure from aquaguard from your authorised dealer m/s manish sales gwalior m. P. On 18.09.2016.
After working for about 10 months machine has stopped filtering water. After lodging complaint to your customer care no. For 4 times the local service center responded.
Regret to inform that the service engineer visited the residence has asked for rs.300 as the visiting fees and gave us an estimated amount of rs.3875 for the replacement of filters. On asking for the bill for 3875, he refused to give the bill.

The above case comes under consumer protection act [68, 1986], an act to provide preliminary consumer protection councils consumer disputes redressal agencies.

This shows your negligence towards your appointed service centres who are are busy in blackmailing your costumers whose voice calls have been recorded in the gadgets.

The mobile no. Of your,, gwalior based service engineers who nave got a large network in gwalior are as follows;[protected], mr gaurav.[protected], mr rathore, [protected] mr ravi.

An early action against your so called fake and unloyal representatives will be highly appreciated.

The case will be registered under the preliminary council consumer act by 1st week of august 2017 in gwalior high court if the action will not be taken against the miscreants and the necessary relief will be given to my clients,

I have aquaguard water purifier reviva purchased in 2008 and my registered mobile number is [protected]. I am regularly paying amc but to my surprise, my complaint number [protected] is registered which still remains unattended till date. The service centre of jammu hardly attends it and the choked membrane is not being replaced by new membrane which is still lying choked. Hopefully my complaint will be addressed now.

Even after continuous reporting of the issue for no technician turning up for the due service for our water purifier (Aquasure). Past 3weeks follow up i'd highly disappointing. The latest service no. [protected]. We were assured to be attended within 24hrs but in vain. Had mentioned specific reason we are available only in weekend still no one turned up. Highly dissatisfied. Most important if we are attended beyond our free service period it will be escalated.

My customer number is : [protected]

Appliance: reviva ro water purifies (Eureka forbes)

Purchase date:[protected]

(Covered under warranty)

I have a pending request with eureka forbes with regard to my reviva ro water purifier. Its pending since the 16th of june 2017. Technicians have been visiting almost everyday... But the problem remains unresolved.

The series of events are as follows:

16th june 2017 - water output low. (Technician changed two cartridges inspite of my equipment being only 8 months old)

16th june evening - water starts leaking and tank is empty (Technician comes, opens the system and leaves saying he will fetch the sensor. Equipment is open and never turns up.

17th june - technician visits home after repeated calls around 12 noon and rectifies. (We have been telling him regarding the loose electrical connection but he pays no heed)

We have been complaining from the 24th of june 2017 regarding the loose connection but no technician turn up. (Citing gst migration and unavailability of database)

8th july 2017 - technician comes to repair the connection but problem persists.

10th july - technician comes again because water supply to the tank is very slow and the blue light is flickering. (Technician says pump inside the aqua guard is weak... Needs change). Leaves for the day

11th july - technician changes the pump in the afternoon.

11th july evening - water starts leaking again from below the purifier. Technician fails to turn up. Blue light flickering issue is unresolved still. Water is not getting filled up in the tank.

12th july (Morning) - resolves leak...

12 july (Afternoon) - purifier starts leaking again and another technician comes, arrests the leak... Tries to repair the blue light flickering issue but in vain

14th july 2017 - we discussed with the customer care... Technician came but water supply was not there in our residence... Could not attend to the issue. However, on enquiring whether he could return backl once water supply was restored, technician boldly said that we had to again call the customer care and book a request. He would put our request as pending.

My name is ashish sontakke. I have purchased magna nxt 10 month
Before, now it stops working, when i've call to service personnel, he said your machine membrane and filters are damage, i have i asked to claime under he refused. Everyone one who connected with ureka forbes are fraud.

What i want is take back your machine by charging one year use and refund the remaining amount. My registered mobile phone number is [protected].
Customer id is [protected].