Eureka Forbes Complaints & Reviews

Purchased new aquagaurd water purifier uv + model on 27/7/2017... On the same day of installation the machine started giving tasteless n oily smell water.. I had made 3 complaints for the same.
[protected] on 31/7/2017
[protected] on 1/8/17
[protected] on 3/8/17

The technician came and sovled on 2/8/17 but after 1 hour again the same problem started..
Went mad again again complaining to the customer care guys but not solved yet.
Morever the installation guy vinod dube charged me rs 1400 for pressure valve and plastic cover and even did not gave me bill... Pathetic technician... Pathetic company
I want my money back and don't need this defectiv product..

18th july i purchased aquaguard magna and was asked to pay money (18390.00) through credit card before the product came to me. Since i bought there one more product samw week they told me this is a discounted price when the product was delivered the invoice came was less (16990) then what i payed. I have called and messaged the sales guy about the same and he told that this will be taken care and money will be send back to my account. Its been more then a month now but nothing has come back. Now the sales guy is also not responding and the number given to me by him is also not being picked. I am now frustrated and losing hope.

Please help and suggest me.

Rahul

My service request is [protected]. I had requested for free servicing under warranty period. But still service not complete and i have received message from eureka forbes that service is completed. I think this cheating with costumer. Please suggest me how i trust to company. I request you kindly look this issue asap.
I also attached my invoice copy please find attached file.

I had service request for my aquaguard water purifier, inova at arpita service, house no. 86, aseb road, ulubari mazar guwahati (It's a sub service centre) under eureka forbes ltd., gnb road, 1st floor, silpukhuri., near goswami service centre, kamrup (M), assam-781003. And since 18th july'2017, i was visited by technician once only. And service was incomplete. After repeated request they failed to deliver any service. They don't attend to any phone call. I have been buying drinking water since 19th july'2017 till date.

I purchased eureka forbes xtra tuff water purifier from more since from dat day der is a problem of getting small white particles in the water i called up eureka forbes help line on. N registered my complain but till now there is no one came to check and it's all most 20 days since i m calling to them but every time they are say today i will send a person but no one is coming to check.

I have purchased aquagurad enhance water purifier from kamal enterprise arcadia market, gurgaon on june 10th 2017 and within one and half months time it has got the problem of leakage from the bottom and on 27th july i lodge a complaint. Technician came and check the purifier and fixed the problem, i asked him to stay for 15 min to cross check that weather it has been fixed or not but he denied and by same day evening it started leaking again. Then i again made a complaint to customer care and asked them to put it as a urgent and they assured that within 48 hours it will be fixed. Now today after 5 days nobody has come and when i called them to took the follow up they said one part needs to be changed and but they do not have that particular part and none of them has the information when that part will come.

I asked them that due to this problem my family is not able to drink pure water so kindly replace my water purifier but they denied to do so by saying that it is more than a month and we can not replace it, though my purifier's warranty is for a year.

Kindly help to short out this issue and get my water purifier replaced.

Hi,
My self rajkumar suresh nibe,
Dhayari shivsparsh city
Pune.

My costumer id is [protected]

My service request no -[protected]

Which is register in 10.7.2017.

Aqua gourd services contact no which service provided for me

Gorakhnath kambale - [protected]
Datta raut -[protected]
Shushil -[protected]

Dear sir, /madam,

I have purchase the dr aqua graurd magna next generation unit in lats month, we are used only 10 to 12 day, then this unit is blinking the display so i have register complaint in 10.7.2017 then technical person came on 12.7.2017 and told me your unit is defected company will change or replace the new unit, but till date we are facing problem for solve my replacement issue.

Kindly look the matter because your unit is defected so why i tired about this unit.

Aqua company service is poor in market i feel that.

Thanks,

Rajkumar nibe
[protected]

To consumer forum,

My cust id is [protected]. My aquaguard neo machine is not working and my service request has been pending since 13th july, from there i am doing follow up for last 20 days and no one is still bothered to resolve this. I took no of area manager and talked to him as well, got the answer from last 3 days that it will be resolved today but yet no one has come to see that. I dont want to continue with aquaguard product and amc, and i have requested for the amc refund, on which i got answrer that this can't be refund. Please arrange refund of my amc.

When purchasing the machine they said that the whole machine comes under a one year guarantee and if anything happens a charges not more than ₹1500 will occur. Yesterday a problem occurred in the machine. Today the technician visited, did some temporary work and told that only 2 days are remaining for the warranty to expire so we have to purchase a new filter costing around ₹5000. He also told that the warranty comes for the motor and not the filter

1. Please understand that i am communicating to you as a harassed 72 year old lady now, at the hands of eureka forbes. My address is : 25 kanpur road, opposite allahabad bank, civil lines, allahabad -211001. Mobile : [protected] alternate number : [protected] email id : [protected]@gmail.com
2. Amc in respect on our aquaguard enhance green ro wf expired on 27/12/16. Consequently, we got it renewed on 08/03/17 for a period of 2 years till 07/03/19.
3. At this stage it’s important to mention that previously our amc (Expired one) was from the agency located at 33/8g tashkand marg, near ram mandir, civil lines, allahabad 211001, which is located just about 300 meters from my residence.
4. However, this time the representative came from another agency located at naya pura, kareli, bhawa pur, near ram barat park, allahabad which is located some 25-30 km from our residence. Unaware of this fact we got the amc done with this distantly located agency, whose services since then have been far from satisfactory and erratic. We are neither able to log service requests either on phone or online. We have to repeatedly call mr ranjit yadav at [protected] or his representative whose response each time has been very casual and irresponsible. We also continue to get messages that our amc has expired 7 months back though we have renewed the amc on 08/03/17.
5. Upon enquiry at your helpline we were told that there are two customer id’s linked to my mobile number [protected] with two different products and thus all this confusion. The two customer id’s are : (A) [protected] with model as aquaguard enhance green ro wf which is correct but without the valid amc renewed on 08/03/17 for two years till 07/03/19. (B) [protected] with incorrect model as aquaguard normal which is incorrect and wrong but the amc associated is correct. We also learnt the creating a second customer id was incorrectly done by the agency mentioned at para 4, above i. E. The second agency.
6. The scenario mentioned above need to be corrected. We request the following:-
(A) customer name : mrs. Suman lata
(B) mobile : [protected]
(C) alternate number: [protected]
(D) email : [protected]@gmail.com
(E) customer id : [protected]
(F) model : aquaguard enhance green ro wf
(G) amc validity : 08/03/17 to 07/03/19
(H) amc agency : 33/8g tashkand marg, near ram mandir, civil lines, allahabad 211001
7. Almost 5 months have lapsed since when i have been running from pillar to post, however nothing has been done. Helpline says that they can’t do anything, agency b will do everything, agency b is only buying time every time repeatedly. Lastly they told me to approach agency a. Agency a also is not able to make any changes saying backend centre at bangalore will do it and they have referred to bangalore.net result is a big zero causing harassment to me.
8. Please have the issue resolved at the earliest so as to enable me raise service request on phone and also online. Thanking in anticipation.

I like to inform you that your product purchased on date 11/1/2017is not working properly from the date of purchase regarding the same i ve raised 6 complaints for the same in period of 6 months and in the last service which done by ur service representative assured memy product will be replaced with the new one becasue the problem was arriving frequently and now when i asked the service representative to replace the same he is avoiding the replacement and asking me to pay sum of rs 1500 for another service and i had payed sum of 1200 rs for last service

To: district consumer forum.
Davangere

From : umar sharif
8th cross, shanthi nagar
Near navodaya school
Davangere.

Dear sir/madam
I had purchased dr aquaguard magna hd ro+uv water purifier invoice number : [protected]. Price rupees 18, 490/- (Eighteen thousand four hundred and ninety rupees).

Purchased before 8months and its not working properly since the first day. Its giving problem every month. After.
And this problem is existing from the day one i. E from the day of installation.
We made several complaints for the same and always the technician come and do some or the other things to get it work and after one or two weeks the problem pops up again. They changed the product 2 times but still we are facing the problem and i think the customer service or the technicians are not able to fix the problem.
So i want to get a full refund of the product but the company is not responding for the replacement or refund.

It is with deep angish that i am writing this mail to you. I have been using aquaguard for the last 10 years. I purchased an aquaguard reviva ro in 2012 from kolkata and have been using using it since then with regular amc.
I moved to kochi in 2013 and got it reinstalled with renewed amc. However in january 2016, at night i was suddenly woken up by gushing sound of water in my bedroom. To my shock, the aquaguard pipe had broken inspite of the aquaguard electrical connection being off and water had completely filled my apartment which i had newly bought! I called the plumber and he told me that this problem happened as the pressure valve was kept open! I called up the cust care in kochi and they casually dismissed it as plumbing fault! On repeated calling, they visited the apartment & acknowledged that the fault was because of the pressure valve being kept open & advised me to change it & keep it closed when not in use. Had they stressed this matter earlier, damage to my property could have been avoided. Ever since then, i have been having regular problems with the aquaguard. Last year, twice i saw black coloured insects in the collection drum of aquguard & informed the cust care. With great reluctance, they came, cleaned it & told me the insects are entering through the side of the drum. Today, again the same problem has happened and on asking to send someone to check this, they told me they would send at their convenience. How can you claim you are providing us clean safe water, when insects are floating in the "so called purified water?"
I expect a prompt response to this mail.
Yours sincerely,
Dr neena. R
[protected]

The situation is the same in kochi/ernakulam too. — for the last 2 years!
(I borrow from friends) — for the supply of paper bag and the cloth bag for the dry vacuum cleaner

The local office response is pathetic — oout of stock.

The call centre calims the model (Euroclean star, euroclean ace, eroclean mitey vac use the smae canvas/cloth bag and paper bag — 3 liter capacity) ar old. But one can see that the star model is vilable for online sale too from eurekaforbes!!

I am in need of a cloth bag as well as 2 packs (X10) of paper bags.
Hope i will get a response
:v chander
Chander. [protected]@gmail.com

I purchased aquaguard superb from flipkart on 22nd june 2017 and the product got delivered on 27th june 2017 but the installation is still not done. I have complained about the same to flipkart for a couple of times but all in vain. Then i registered request with eureka forbes for installation of the product on 12th july 2017 with ticket number 99889492 and customer care promised to resolve my issue at the earliest. But i am continuosly following with the customer care but each time they are peomising to install the product within 24-48 hours but nothing is done. I tried to escalate the issue but when i am submiting the issue on eureka forbes website, i am getting error message. Request you to resolve my issue at the earliest.

Thanks

Shirish
[protected]

Dear service provider
We have booked a compain
"your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request." on dated 220717 but till dt your technician didn't attain.
We are very sry to say your service is not as we are expecting and we will change your product with another company product.
With regards
Sbi kabi branch
North sikkim

Hi,
This is santhosh kumar patil a customer of aquaguard since 10 years. I have been using your product and was a satisfied customer, but i am forced to bring up these below pain points to your notice.

First, i have shifted my house and i need to re-install the ro in our new house. I raised a request on 28th of july 2017 (Friday), it’s been three days and nobody has turned up. I have been calling and reminding your people (Phone number for your reference:[protected] to send the technician but when ever i call i get to hear the same reply stating that they will send the technician in 2 hours or before noon or before evening. I have been ordering mineral water cans for our consumption even though i have an ro. Today when i contacted your service center they are saying that nothing can be assured for today and i need to wait till tomorrow. I am extremely unhappy with the customer care service center as well as service provided by aquaguard.

Second, amc offered has a pathetic service. Nobody turns up ontime (Area of service is uttarahalli). Either the uttarahalli service center is very bad or the customer care is ex termly unfriendly in providing ontime service.
Please do the needful else i will be taking this further and talk to ombudsman for a solution at
+[protected].

I had purchased aquasure prime uv+ water purifier model before 8months and its not working properly since the first day. Its giving problem every month. After every one or two weeks the red light starts blinking and the user manual says that red light blinking indicates error. And this problem is existing from the day one i. E from the day of installation. We made several complaint for the same and always the technician come and do some or the other thing to get it work and after one or two weeks the problem pops up again. The changed the motherboard 3 times but still we are facing the problem and i think the cistomer service or the technicians are not able to fix the problem... So i want to get a full replacement of the product but the company is not responding for the replacement.

I made on-line purchase of dr. Aquaguard classic plus water purifier from eureka forbes' website on 28/06/2017. Payment was made on-line by debit card. Invoice no. Is [protected] dated 28/06/2017 and customer id is [protected]. The product was delivered next day. As per the prevailing scheme, a provogue wrist watch was promised as assured free gift with the said purchase, which was to be given after delivery of the water purifier. When the watch was delivered in more than 2 weeks, i contacted customer care on 15/07/2017 and i was told that the watch could not be delivered due to glitch in net, but the same would be positively delivered within a weak. Thereafter, i have contacted the concerned sales person, mr. Shri krishan[protected] a number of times, but he also has proved to be of no help at all. There has been no response to my complaints.
This kind of attitude was least expected from a company of high repute. I would expect that needful is done without any further delay.
Gurpreet singh. F-174, vikas puri, newdelhi-110018.

I would like to bring to your notice about the unpleasant experience i have faced with aquaguard. Around 2 weeks back, i placed a request for cleaning of my current aquaguard purfier nova gold. Although i was told by your customer care, that a technician will call within 48 hours, i didn't get any response. Only after 3-4 days did a technician come. Meanwhile i decided to move to an ro purifier so i asked the technician to send the sales guy, that was done superfast.

The sales guy convinced us to buy the ro magna model (Around 19000rs) which we did from your website in front of him. I didn't receive any follow up or any update about my order so i called the sales guy (His name is javed), he told me he will check and revert. He didnt so i called him in the evening and he told me that i had asked the inventory department to call you to let you know that the product is out of stock and will take time to get delivered.

I decided to cancel the order as i couldn't wait since the filter of my current model was due for a change and the water wasn't in good condition. I called up you sales department and placed a request on 26th to cancel my order. The gentlemen made me wait for 20-30 minutes, did some formalities and then gave me an order cancellation number. Again no response within 48 hours and i called back customer desk. I was told that someone will call within 48 hours to confirm the order cancellation and refund process.

Although i placed a cancellation order, i still ended up getting the order. But since then (It has been 2 days) no technican has called for installation. I called the sales guy he told me that he will have the technician call me but no response. When i called him again today he put me on a concall with the technician and he is telling me that i just spoke to you when he hadn't spoken to me regarding any time. I called your helpdesk and they told me that within 24 hours a technician will come.

I haven't still received any response from a technician for installation, the 20000rs product is lying in my living room like a decoration piece. What am i supposed to do with it if the company has no interest in installing it?

I am totally disappointed with my experience and would like to return the product back and request for a refund to me.