Eureka Forbes Complaints & Reviews

Amc contact receipt no.10/26285325 dt.25.6 2016 for 2 years
Received sms around a month earlier regarding mandatory service in june 2017, yet due to uv was not working those very days, service was preponed to 17 june 2017 to attend both complaint as well as the due service. During the service, though the parts were replaced, yet one of the carbon related part was not replaced due to unavailability of new and packed carbon with the service man. It was assured that same part will be replaced shortly after, but since then after repeated phone calls, no body from the company turned up to replace the part. And because of which the uv has now fully stopped working for the last one week.
This time it's the second long stretch of time in last 3 months that undue trouble is being caused on account o[censored]tterly apathetic attitude to attend services under contract period.
Kindly arrange to replace the due part (Carbon) immediately with new one and make it fully operational, lest i shall have to move the consumer court against the utterly poor services.

I have raised a complaint on saturday (8th july) that the water purifier is not working and its an urgent request to send the technician. Today its 11th july and still now a technician did not come for the service.
My machine is under contract and this is the third time in 3 months that i had to lodge complaints for the machine.
I have been calling up customer care innumerable times with no resolution. I do not have drinking water at home since last 4 days and presently at the mercy of my neighbours.
Pathetic customer service!

I have purchased aquaguard water purifier from amazon and received material on 7th july but still not get any installation information from your side. Today your service engineer said to come on friday if weather will ok. I m suffering to much problem from your product installation team. I m totally fed up from this and in future never buy your product

I made a complaint some hours back for the poor service from eureka.
My complaint has been leaked to some fraudster mob no; [protected]. I received a call from this number. The calling person assured me that the problem will be solved. And wanted me to share my atm/debit/credit number. With him.
Kindly find out the person in your system who is in league with the fraudster.
Thanks.

Amc contact receipt no: 25439086 dated 8.12.2015 for two years
Recd message in may 2017 regarding mandatory service in june 2017. No body turned up.
Requested two times for service in july still service not attended.
Today tried to call chandigarh office. No reply. After some time received a call from mob no. [protected],. Got a number[protected] no body to attend the call at this number.
This is not the first time, last time also same problem no body to attend service for days together.
I think i will have to file a suit in consumer court for their poor service and harassment
.

Hello,
I have been calling up the customer care for the last week and a half regarding my vacuum cleaner not working. Everyday i get the same reply saying "we shall get back to you today" and no one bothers to call back. Prior to that the product was kept with the technician for almost three weeks and he claimed that the motor has to be bought in from mumbai. After three weeks he returned the product as it was without changing the motor and said that in case it stops working again please contact us. Its been more than a week now that i have been calling every possible number to no avail. The technician now says that due to gst problems we still haven't received the motor. Please look in to this matter urgently.in case you can't fix it i want a replacement as the product is still under warrantee

I bought a new aqua guard xpert water purifier from police canteen on 13th june. Two persons came for installation and i found they do know to fix it properly because they didn't follow the cleaning process of cartridges as mentioned in the manual. I asked them to show their id and name but they refused to say there names and after fixing it in a hurry they just went away. Then i discarded some water and tasted it, the pipe water is coming as it is. Immediately i called the customer care and complaint about that. When i cooked my rice with that water it turned yellow in colour. Then after 4 days a person came took everything out reassembled it and told me to discard the first tank of water. He went away and in 10 minutes the machine stopped. It's not working, so again i called to his head officer (He gave that person's number) and told him the taste is not good, water leaks and machine is not working. He told me to register a complaint in customer care so that the service person will get paid. I registered in customer care. After a week another person came and in 5 minutes he did something and told me to call if any problem occurs. I told him the machine runs for 10 min then it stops. But he refused to wait and clear the problem. I took a video of the machines condition and send it to him. But no response. Again i complaint in customer care, it's been more than 15 days and still no remedy for me. Nobody came for service.

I bought via offline sales (Sales person) 19th jun 2017. They came and checked my tap water & suggested the magna hd ro + uv water purifier.

I ordered they delivered after 3 days after 3 day they again came to collected money. I paid via credit card. They within 2 -3 hour installation will be done.

But after repeated call, after three days they came. Till now 9 days over.

Now they said since required water pressure is not there you have to buy booster pump. I denied. Because i have already sees their service in 9 days.

After that i am calling for return, initially each day i got new number. Since it offline purchase you cant raise any request online & also no refund request online..

I don't know whom to contact to escalate the issue. I got the product on 19th june.

I have talked multiple staff but just getting new number or i will call you after 20 mint etc.

Could you please help me to get the money back from eureka forbes

Here is the number:

Manager: [protected]

Das: [protected]
Other people
[protected]
[protected]

Thank you
Anjum rizwi
[protected]

I have purchased eureka forbes aquaguard on 1 jul 17 and on the same day registered for fresh installation, they promised for two working days it will be installed. No service man came for installation. Again i call for customer care, their reply was within next day. One service person came but without tools and he told me that next day before 12 they will installed. Nobody came for installation. Each day i am calling for installation two times a day, same reply was from customer care side (Next day they will installed) and now today they were not attending my call

Dear sir/madam,

I have buyed eureka forbes aquaguard crystal plus uv electric water purifier on 28th of june. I called on eureka forbes helpline number i. E[protected] on 1st july talk with mr. Pravin ghadge he told me that mechanic will reach in 48 hrs. After ​3 days i. E on 4th july i call again at your helpline and talk with laxman tungariya again he ask me to wait for 48hrs, i waited for 2 days.

I call on 8th of july call picked by mr. Raju prasad he gave me a number of technician to call directly [protected]

I called technician on [protected] he gave me another number [protected]
Then i called on [protected] he gave me another number [protected]
Then i called on [protected] then he gave me another number [protected]
Then i called called on [protected] he gave me mr. Mahesh rupnar number which is [protected]
Then i insisted last person whos name is mr. Mahesh rupnar to install it he visited my home today and said that i am not the right person to install this model you call customer care.

This is the scenario till now please suggest me for further procedure what can i do

—
Aniket shinde
[protected]

I have purchased aquaguard crystall plus and register complaint for installation on 3rd july. From 3rd onwards calling customer care daily for followup but every time they are saying "your product will be installed today". Now i realised their service is pathetic. If in city like gurgaon your service is so poor then what will be standard of your service in rular area. This is the second eurekaforbes product of my house, but nowonwards i will never purchase any product of eurekaforbes and will suggest all my friends and known persons to never buy their product.
If you can install the product today otherwise i will call any local technician and get it installed. I can't wait further.

Regards,
Sunil
Ph no:[protected]

I purchased Aquaguard Geneus on 5/7/2017 and no one has come for installation in last 5 days. I have been using Aquaguard iNova since 2002 in Pune, Kolkata, Hyderabad and Mumbai but sorry to say that the Aquaguard Bangalore service area is very very weak. Customers are at the mercy of the service agents who pay no heed to customer's concern.
Please change the Center heads of Aquaguard they are all useless fellows, when I call up to Kudlu Gate Aquaguard centre I only get background noise of TV. But equally bad is Kent service which is again not an alternative.
Problems have started creeping after splitting Aquaguard into Aquaguard(B2B) and Dr Aquaguard(B2C). Each business is trying to compete with each other.
If no measures are taken I am sure Livpure or Pureit with worse product quality will oust Aquaguard.
Please strengthen your Bangalore service line for Aquaguard and help us in really getting pure water as Bangalore is the metro which desparately needs purified water.

User of "DR.AQUAGURAD :CALLSIC +". Today, a service guy from your company came for the last service and fixed the water force problem we have been suffering for since we have purchased the machine. The machine was bought a year back.(While, the prior service guy has made us believe that we need a pump. But we have never faced problems with our previous water-purifiers. We have lodged complaints at eureka forbes many times). Many a times a 1 litre bottle has filled in 30mins. I have suffered from this for months due to faulty fixtures and after a year the service guy (today :08/07/2017)cleant one of the pumps and it was resolved.

Before you buy Eureka Forbes -Aquaguard, think twice. I would say never ever buy any product of them.Why:
Thier services had detoriates /degrade in last 4~5 years.
They would claim hefty AMC money whereas services are poor or many parts would be out of warranty.
Technicians are not qualified to work with thier product and fumbles.
They would obsolete the material from support in 4~5 years where your won't get support from them and parts won't be available.You would be bound to buy a water purifier again. Ususaly other Manufacturer equipment provides 10 years of support and product quality sustains till that point.
There is no such myth that Aqua guard is the oldest and best, since they sustain in the market as said by sales man.

I am not other manufacturer representative but a user of aquaguard for last 10years wherein twice I had to spend money and bound to take AMC further.
This is to share my pain as a complain and you can contact me([protected]) to take feedback.

Hi Eureka Forbes.

I have bought new vacuum cleaner I clean model 20 days back.

I found one accessorie (all surface cleaner) was damaged and request for replacement.

but till now no one attended this issue.

Also, the sales person said i[censored] pay payment in cashless mode; you will be provided compliment of 2000 worth gift watch.

I have not got that yet.

I have raised request and due to gst upgradation your customer service person not provided the complaint number.

kindly resolve this issue asap.

Regards
Ramanan
[protected]

I have "AQUAGUARD TOTAL SENSA" model and have regular AMC contract. Once a service provider came and change the cartridge, during servicing he had left with leakage inside and close the cover and gone. Time being the worst result is the leakage water was corrode and damage the inside plate on which all accessories mounted. I complaint but not any responce till now. I have captured photographs also. the plate is completely damaged.

My registered mobile number is [protected], on 1st July itself I have raised complaint about my "Eureka forbes nano ro water purifier" for service request however still now no one has visited my place to solve the issue.
I have been calling to CC to acquire my service request reference but every time they are saying application issue and not able to provide the reference number.

I am not even able to escalate the case due to lack of reference number.

I am not been able to use my water purifier due to leakage issue and due to poor support its been delaying. Its now almost a week.

Every time I am calling CC they are saying today it will resolve but issue never address.

is this Eureka's customer deserve? Not getting single support for a week. So this is why we should by your products?

However for some reason today I got call from Eureka technician and they asked whether it is under warranty, when i said it is under warranty then they said there is no technician available.

However when i said i want to buy extra filters they immediately said they will visit within one hour and.
They are also overcharging for filters..saying its 1250 when i checked its price its 250-300..

I am really shocked with the level of service provided by Eureka thoughts Eureka has some standard.

Never ever faced any problems with any other brand of product so far like this...

I am really regretting that I bough Eureka, ., i should have bought other brand..

why Eureka is not able to provide service in the place like chennai...then what about other non-metro city?

We have been giving complaint through phone from last 5 days but every day some other executive is lifting after 5 minutes ring and saying same sentence to send before 3 pm on same day but upto now no body is coming to office to solve it.

Its worst service from ur end. Need immediate resolution for the our problem.

Thanks and regards
Parshuram samala
Orange marketing services
3-6-748/2, 3rd floor, street no 12,
Himayath nagar, hyd 500029
[protected]

My recently purchased still under warranty health pro vaccume cleaner uv light, carpet brushing roller and the high low sucction button is not working. I have hardly used the device. I purchased it along with the water pufier reviva uv last september. Already the water purifier pcb is changed due to some technical fault. The exchange offer old water purifier is not yet taken from my home. Promised life time warranty documents which was supposed...

Had bought AquaSure water filter in 2015, since I am an NRI used for maximum of 3 months in last 2 years . Was not functioning since June 2107, had complained multiple times through toll free customer care, no response, more over the attitude is no care. Had received complaint number [protected]. Multiple times the answer is same - Mr.Manaf called stating will come asking detail about location . Every thing fall in deaf ear, fed up, contacted Eurkea Forbes service center, affirmatively they replied that a service person will be send .

Bad attitude, no responsibility, only interested in selling, no botheration about after sales service and advice. Finally thought of throwing the product in their service center because of frustration

Advice never to buy any Eureka Forbes product