Eureka Forbes Complaints & Reviews

Lts been 2 months i m being calling u guys for the change of my water filter but it looks like my complaints are falling in the deaf ears. I am being promised that my service will be kept on priority basis but seems like no use the word priority is just a word when it comes to fulfill the commitment. So kindly let me know what should be my next step...

Sir,

This is to inform you that i have purchase aquaguard genius water purifier machine in january 2016 and bought amc of the same in january 2017. My aquaguard genius machine's membrane expired as informed by visiting technicians of aquaguard within 5 months and without filtering the prescribed limit of 6000 litres. I have lodged many complaint of non-functioning of machine (At least two or three times in a month). The technicians firstly made me change iron filter and other parts in just 3 months of amc. I have to call technicians in every fortnight which shows the failure of the machine. But this time they are asking me to change the membrane in my cost i. E. Rs.2200 in spite of paying the amc charge of rs.5600 and change of iron filter in my cost, which seems the injustice to a customer and failure of amc. They are simply saying that machine filtered more than 6000 litres, which seems totally false. It is pertinent to mention here that i have changed my earlier membrane after 11 months of purchase of new machine last year and this year after amc was done, the membrane is not working in just 4-5 months (That is also in disturbing mode in every fortnight).. I felt cheated by purchasing this machine and that too by buying amc.

Please look into the matter urgently as my aquaguard has not been working since last month.

Date of the incident : 15th july 2017
Mob: [protected]
Address block - rq, flat : 1408, my home jewel apartments, madinaguda, hyd - 500049

This is complaint during the service that was done for our eureka forbes aquasure xpert 8 l ro + uv +uf water purifier (White).

The executive who came did not do any proper cleaning, even after i asked him to. You can see the photos i took of the top area where water fills after he left.
He told me it was yellow & if tablet is put it would be fine.
Eventually i had to completely remove the water & clean for myself.
When i asked him for tablets he gave me just 2 (The last service executive who came did not give me anything saying he didnt have it).
Even back of aquasure was left messy. He was in such a hurry to leave.

Thanks,
Ashwin

I have bought an aquaguard enhance ro +uv on 25/06/2017 invoice no 4324/1718/02471, ag order no 4322/1718/02561 from khosla electronics pvt ltd 38/3a gariahat road south, kolkata 700029 in the name of indranil chaudhuri, address - urbana, tower 1, 28th floor, kolkata 700107. The shop informed me that they had put in a request with the company for installation. I waited for response but 1 week passed by and nobody contacted me. I contacted the shop and they said it will be done soon. After a couple of days i contacted eureka forbes customer care over phone. They called me and said i needed a pressure reducing valve and iron guard as i am on the 28th floor. They informed me these articles would be provided by them at a cost and i agreed. They said these were in short supply so it would take a couple of days and they would get in touch with me. Since then more than a week has passed and there is no response. I am desperate as i am shifting to a new flat in 1 week & there is no drinking water.
Regards
Amrita chaudhuri
[protected], email: [protected]@gmail.com.

I want to register a complaint against eureka forbes staff's unprofessional and rude behaviour, we are exhausted requesting them to do servicing of our eureka forbes aquaguard water purifier but they are not ready to listen instead they are pressurising and forcing us to subscribe to their yearly service contract of 5000k which we subscribed last year but they only provided service only once, so taking lesson from that we are not subscribing this time but they are refusing to give paid service without contract and we don't know what to do now. Please take strict action against them.
Customer code -[protected]
Receipt no.[protected]

I am writing this to get mandatory 1 year service for my RO( DrAqua Magna) since last 20 days but no luck.

I had purchased a water purifier ( DrAqua Magna) last year my customer code is [protected], so I've called customer care to get my mandatory service before expiring 1 year warranty. My request was lodged on 29th july and service request no was [protected]. But no one has visited to my home for RO servicing. Then after I've called several times on customer care but every time they told me due to GST implementation our computerized system is getting changed. So I'll logged your complain manually and you will be served very soon but no one has ever visited. this happens 8-9 times.

So requesting you to please look into this asap otherwise I'll take this issue to consumer forum.

I hope that this issue will be resolved at the earliest after necessary intervention.

Purchased one aqua sure from aquaguard from your authorised dealer m/s manish sales gwalior m. P. On 18.09.2016.
After working for about 10 months machine has stopped filtering water. After lodging complaint to your customer care no. For 4 times the local service center responded.
Regret to inform that the service engineer visited the residence has asked for rs.300 as the visiting fees and gave us an estimated amount of rs.3875 for the replacement of filters. On asking for the bill for 3875, he refused to give the bill.

The above case comes under consumer protection act [68, 1986], an act to provide preliminary consumer protection councils consumer disputes redressal agencies.

This shows your negligence towards your appointed service centres who are are busy in blackmailing your costumers whose voice calls have been recorded in the gadgets.

The mobile no. Of your,, gwalior based service engineers who nave got a large network in gwalior are as follows;[protected], mr gaurav.[protected], mr rathore, [protected] mr ravi.

An early action against your so called fake and unloyal representatives will be highly appreciated.

The case will be registered under the preliminary council consumer act by 1st week of august 2017 in gwalior high court if the action will not be taken against the miscreants and the necessary relief will be given to my clients,

I have aquaguard water purifier reviva purchased in 2008 and my registered mobile number is [protected]. I am regularly paying amc but to my surprise, my complaint number [protected] is registered which still remains unattended till date. The service centre of jammu hardly attends it and the choked membrane is not being replaced by new membrane which is still lying choked. Hopefully my complaint will be addressed now.

Even after continuous reporting of the issue for no technician turning up for the due service for our water purifier (Aquasure). Past 3weeks follow up i'd highly disappointing. The latest service no. [protected]. We were assured to be attended within 24hrs but in vain. Had mentioned specific reason we are available only in weekend still no one turned up. Highly dissatisfied. Most important if we are attended beyond our free service period it will be escalated.

My customer number is : [protected]

Appliance: reviva ro water purifies (Eureka forbes)

Purchase date:[protected]

(Covered under warranty)

I have a pending request with eureka forbes with regard to my reviva ro water purifier. Its pending since the 16th of june 2017. Technicians have been visiting almost everyday... But the problem remains unresolved.

The series of events are as follows:

16th june 2017 - water output low. (Technician changed two cartridges inspite of my equipment being only 8 months old)

16th june evening - water starts leaking and tank is empty (Technician comes, opens the system and leaves saying he will fetch the sensor. Equipment is open and never turns up.

17th june - technician visits home after repeated calls around 12 noon and rectifies. (We have been telling him regarding the loose electrical connection but he pays no heed)

We have been complaining from the 24th of june 2017 regarding the loose connection but no technician turn up. (Citing gst migration and unavailability of database)

8th july 2017 - technician comes to repair the connection but problem persists.

10th july - technician comes again because water supply to the tank is very slow and the blue light is flickering. (Technician says pump inside the aqua guard is weak... Needs change). Leaves for the day

11th july - technician changes the pump in the afternoon.

11th july evening - water starts leaking again from below the purifier. Technician fails to turn up. Blue light flickering issue is unresolved still. Water is not getting filled up in the tank.

12th july (Morning) - resolves leak...

12 july (Afternoon) - purifier starts leaking again and another technician comes, arrests the leak... Tries to repair the blue light flickering issue but in vain

14th july 2017 - we discussed with the customer care... Technician came but water supply was not there in our residence... Could not attend to the issue. However, on enquiring whether he could return backl once water supply was restored, technician boldly said that we had to again call the customer care and book a request. He would put our request as pending.

My name is ashish sontakke. I have purchased magna nxt 10 month
Before, now it stops working, when i've call to service personnel, he said your machine membrane and filters are damage, i have i asked to claime under he refused. Everyone one who connected with ureka forbes are fraud.

What i want is take back your machine by charging one year use and refund the remaining amount. My registered mobile phone number is [protected].
Customer id is [protected].

Last week i have complaint in your company that in my aqua guard water is coming slow. The aqua guard is filling in 7 - 8 hours it's really difficult for us to manage without drinking water. So its a kindly request you to please sent your technician to solve this problem.

From - arun kalamkar
192/2b soumya apartment 3rd flat no. M - 3 saket nagar, bhopal....

Ordered the Dr.Aquagaurd Magna HD-RO+UV last saturday-8thJul17.
Sales persons Mr.Nagraj and Raghavendra from Vidyaranyapura Bangalore had come to the residence taken the order.
Had informed that monday-10thJul17, the water filter will be delivered .
There is no single call for the update on this.
Repeatedly calling Mr.Nagraj not responding properly.
Till today there is no update.
Nagraj Number is [protected].
Raghavendra number is [protected].
CustomerID:[protected]

This is not a good service to the cutomers. Atleast there should a call from the company to update the status .

I had given online order for Eureka Forbes Classic plus water purifier on 28th June'17. I was assured by the sales executive that my product would reach on 2nd July'17 so as the website was also mentioned the same. For past 16 days I have not yet received the product & have called sales helpline number of times so also written 5 mails for inquiring but Eureka Forbes has not bothered to reply to my single mail. Is this type of sales & service they are giving giving their customer ?? The executive once product is sold does not bother to call & follow up.

I have a compact aquaguard purchased a year ago & i paid ₹1900/- approx for 1 year service maintenance contract & at that time service guy has told me that he would comeanother day to change filters which are must to change after a year. But he did not show up & i complained about it in vadodara office thrice & a guy named sachin came and went back in just 2 mins without doing/changing anything, just after looking at the aquaguard. I asked him to stop & finish the work but he went without replying anything.

Dear sir,

Good afternoon,

Ref complaint number: [protected]

Water parameters,

Tds - < 350 ppm
Color – yellow
Required flow rate – 15 lph

As we requested, one of your technicians came in our home on 02/07/2017 & he has checked the tds & inlet color. As per his recommendation, we have installed the machine on the same day & there is no color removal in the outlet water quality. I had complained on last week to eureka forbes, one your service engineer visited at our home after he checked the inlet water quality he said that, as per inlet water quality the machine is not suitable. The machine has changed & ro machine only suitable & installed machine is not remove the color

He said i shall inform the same to head office, they will revert but still now there no any action plan from your side. Kindly may i know what is the solution for subject.

Dear sir,
Am from kovaipudur, coimbatore, tamilnadu, i brought aquaguard on 2 years before this year i have renewed amc before one month they changed filters and all after 2 days its not working so i have complaint to service center to coimbatore after that they came and took our filter before 10 days but now 1 week we are trying that number that number is switched off so i have getting confused that person was coming from aqua guard or someone else. So now i have getting afraid for that. That office numbers and all staff members are getting switch off now. They are all cheating us from ur service centers i[censored]r not take action about this issue so i am going to give complaint of them. That person name is durai. I called other staff he told i have resigned my job like this. How we can find our filter please help us. Very worst service centers in this branch only. Just u have check how many times i hvae rised complaints for my filter. U have to think this good manner to torched ur customers. Really am not happy about purchased your product.

Details about the my aqua quard and service centers numbers
Contract reciept number: 70284506
Icr no: 19071970
Service contact number
Contact person: durai
Contact number: [protected]

Service tax no: aaace5767fst001
Pan no: aaace5767f

I have purchased dr aquagaurd booster a year back and have purchased amc recently for rs 2000/-. But no service is being provided to me.
I am constantly sending them emails everytime they regenerate new complaint id and give false hope of some technician to fix this.

Please take action to stop this fraud and detoriation of health of million of people who trust water coming from such purifiers.

Following is the compaint request for during july month :
[protected]
99908459
[protected]
[protected]

Thanks

Suraj

Last week complain in phone no[protected] in Kolkata, Not attended till date.
AMC contract no 27481032 dated 05.02.2017 for 2 years.
Name :- SANDIP GOSWAMI,
Flat No:-LX40404, UTSA(Luxury),
On 15.07.2017 at about 5 pm again booked but not attended.
New Town, Kolkata-700156
(M) [protected] / Lan[protected]

Had paid in full (Rs.2840) for 2 years of amc for my aqua-guard water filter.
The company only did one service while the time i gave them the money and have never returned since then.
The amc period was from 3.6.14 to 2.6.16.in the mentioned period i have called the eureka forbes guy several times. He kept saying that they cannot service our filter because they do not have the filter cartridges in stock.
I had also called on there help line several times ([protected]). They would ask the local guys to visit us. Which they did once. But they did not service the filter and gave the same excuse of not having the parts in stock to do the service.

In-spite of paying the money in advance i did not get the service i should have got. Not even after repeated followups.
Now when i called the eureka forbes helpline for the same problem i was shocked to hear their answer. Now they say that i will have to pay for the service again because my contract period is over.

Whose fault is it? Mine or theirs and why should i pay again, when i have already done so.