Eureka Forbes Complaints & Reviews

To my extreme disappointment, i have been using aqua guard genius ro and the product is under extended warranty. I have registered a complaint regarding water leakage from my machine on 15th of june 17 with reference no. [protected]. I kept calling the engineer that water is leaking and please get it fixed but no one came till 19th of june. When they came by that time the pcb got burnt as per the engineer due to continuous water leakage, and that was the fault of the service center as they did not send the engineer after so many calls.

Mr. Sandeep the engineer got the new pcb and after installing it realized that it is used one and can’t be used in the machine. After that, the calling and calling began. I have called so many times but my problem is not yet resolved. I am really fed up that in this extremely hot weather there is no water to drink irrespective

Of having such an expensive machine. Every day i have to get the bisleri water bottle of inr150/bottle twice a day and its been happening for last 15 days.

On 26th i called the customer service again and they gave me a new reference no which is [protected] spoken to indrani and she said already escalating the situation so please look into it.

I sent emails to the customer service email id but no response till now. Please get it sorted

I purchased one dr. Aquaguard genious plus online order id [protected] cust id [protected] and delivered the product before mentioned time through fedex
And agreed to install the product within 48 hours but even after 96 hours noone from service / installation department contacted or visited to install the product. It seems irresponsible and against the violation of consumer right. While reading the consumer reviews it seems frustrating from most of the consumers and afraid about the future result. If you continue as such i will be forced to lodge a complaint against you in consumer protection court. I have made so many phone calls so far for having an initial installation of the product but i got message every time that the personnel will come before the end of the day but till now no body contacted me. Please give due importance to this issue and resolve it as soon as possible.

Hello,

I purchased a water purifier from eureka forbes, opted for payment via monthly installments.

Experienced the most shocking service; eureka forbes debited two months emi amount in the very first month (Depositing 2 emi cheques in a sigle month april 2017); spoke to the accounts team, and apologised them for their mistake - asked them to hold next month's emi (May 2017) and continue with the preceding month (June 2017).

Was again shocked with service, as the member from accounts team told me to follow up and remind them about holding the may 2017 emi, agreed for this too and reminded them - emi for may 2017 was held.

Now, in the month of june they had to process an emi, but they again tried to debit 2 emi's in june. I purposely kept one month's emi amount in my bank, so one emi was received by company and the second debit request was refused by my bank - resulting in cheque dishonor - effecting my cbil score and credit liability.

Note: i had to face the toughest time in eureka forbes office for getting an apology letter.

After all this - they simply say "sorry".

- why should my cbil score and credit liability be effected for eureka forbes mistake?

- why should i bare the cheque dishonor charges (Rs.360.00)?

- how will will i be compensated for this blunder?

I've contacted eureka forbes office (In ameerpet hyderabd and customer care team, but failed to receive help).

I've attached the apology letter given by eureka forbes (Accepting their mistake of trying to debit 2 emi's in one month) pfa.

Please take appropriate action and help me.

Neeraj.

I was browsing for aquaguard water filters and a on line support person assisted me and told me a sales person will visit me in my house and he did the very next day. I ordered the unit on 15-6-17 and was delivered by courier on 17-6-17. I was surprised by the quick home delivery. Then the nightmare started. I have been calling the number provided in the invoice but no body will pick the call. If some body picks they will tell the service engineer will attend and then no response. Today is 10th day i have been buying water from outside it is additional cost on me. Sales man from eureca forbes sales office: 47 pammal, pallavaram, 600043 chennai attended me. Number given in the invoice is[protected]/5736.

This is to bring to your notice that i am totally unsatisfied with the service that i got from eureka forbes (Aquaguard).

A new aquaguard reviva 50 ro got installed at my place on[protected] and from yesterday[protected] i got a problem with the same.

Initially, in took 30 minutes or so for the storage tank to get filled but now even after 4 hours, it is not getting half-filled.

I logged a complaint today[protected] and the technician visited my place (Today itself) and inspected the situation.

He concluded that the ro membrane got clogged and need to be replaced, but i need to pay for that.

He explained that the ro membrane is not covered under warranty, as it is a consumable and subjected to normal wear and tear.

But i am still not able to understand that how the membrane got clogged in 3 months, where it has a capacity to filter 6000 litres of water.

Secondly, while selling the water filter, the salesman had not clarified the terms and conditions of the warranty period.

Please help me as soon as possible, as it is a matter of drinking water and my family rely on it, fully.

Customer id: [protected]

I am bk garg from 71/52 mansarovar, jaipur, i did amc for 3 years on 11.5.16 for 3 years, i am complainting from last 4 days, no body caring. Owner of mansarovar franchise mr. Agarwal never picks the mobile, shop no. Also no reply. One mechanic aditya only attend the mobile, but he remains busy. I canot book my complaint on call centre, as my mobile no. [protected] has not been registerd there.
Kindly register my no. On call center, and provide repair service immediately.
Bk garg
M. No.[protected]

Has their is no service had done it's had been more than 10 months had over nobody is picking the number. As they are in contract of giving service for a year and now they have breach the contract please consider my request hoping for reply please ensure of giving us proper service and should give extra service as reimbursement. Consider our complaint as it is necessary for having heigen water as our right.

Faithfully waiting for replay

I raised the ticket on june 2nd but without doing the services the ticket was closed and again i raised the ticket on june 22nd and still did not get the services. The ticket i raised are [protected], [protected], [protected]. The person took the compliant are nandini, arun kumar and the technician is shankar kv.
From past 3 days we are buying water bottles even after raising the compliant and even i escalated to manager but with out use.

Would like to applaud eureka forbes for the exemplary service. I bought an aquaguard enhance on june 11th. As on 25th june, it is yet to be installed. I call them on a daily basis to tell them that it is yet to be installed. They provide a new request number and a promise that it would be installed on the same day. From the second day, an apology got added to the routine. It goes like (1) a sincere apology for the inconvenience (2) a new request number (3) a promise that someone will come and install the same day.in spite of talking to different representatives, the escalation team - the routine hasn't change. I have now got so addicted that if i don't get a new request number and a promise, i don't get sleep. So i continue to call them. They also seem to like this game a lot. I have heard horror stories in customer service, but this takes the cherry. They don't even want to install their product. Kudos. Just wanted to check if an email complaint changes anything. But to my excitement, the game continues over email as well. If anyone from eureka forbes is reading and want to dig up - my latest request number is [protected] (Fresh number as on yesterday) :). Cant thank eureka forbes enough for this amazing entertainment.

I bought eureka forbes product on 17/8/2016 by the person named
Mr. Sudhakar : [protected]
Business development manager.

Product serial number
From that date onwards he did not give us any invoice copy for the purchase made and stopped receiving calls from us. Finally somehow i contacted the customer support and got hold of abhirami enterprises who gave us the soft copy of my bill.

When i checked online i was shocked to see today that, i am not able to find my product registered nor in the invoice their is a customer code given. I am not even am to get service from your side for the product i have bought. I am doubting the authenticity of this whole purchase.

I have paid rs.15000/-. Is that the price of the product and if so why is my customer code not given and why is it not showing when i am trying to register a complaint online in your website and when i checked the invoice copy the serial number of my product and the serial number mentioned in the invoice is different. I have tried soo many times for the same issue. But i am failing to get any clarity on this. I need service for the product.

I am writing this on hope that this time my queries will be answered. Please requesting the concerned person to do the needful here. I am not getting solution for it at all. I feel cheated here. Please check this and give me a solution. Have i paid more money for a product which is less?. If i had paid the right money for this product then why am i not getting service?. Why is my product not reflecting online in your portal?.

I am herewith attaching all the documents invoice to your perspective. Please let me know the genuinity of the same.

Regards,
Musthafa hussain
+91-[protected]

I have purchased ro from eureka forbes with two year warranty but during service eureka team has not change my filter in warranty. I have checked from eureka dealer it has been changed in paper but not physically.. Nobody bother my complaint in eureka forbes i have paid my installation timely and no due is pending i feel disturb and very tensed. It will impact my family health i am also taking medicine due to polluted water even after pay all money to eureka please help me [protected]

Sr no [protected], [protected], [protected]

The harassment continues with zero accountability from your side and unacceptable delays and excuse from your sales and service personnel, namel:

1) mr. Ramesh (Sales)
2) mr. Rohit (Service)
3) area manager - mr. Pravin / ms. Sakshi
4) technician - aniket kadam
5) mr. Soheb patel (Call centre)

When your machine and service are not as per your hi-fi promises, why have you not taken back your machine when we raised the original complaint within your refund period of 30 days from installation!

50 times your stupidest people call and add to harassment by asking "what is the problem? Sir" are they illiterate uneducated # who don't have the slightest idea despite complaint being registered again and again???

Or is it that you don't have a complaint monitoring system at all??

Now - dispatch 50 packaged water bottles immediately to my home as again from today morning we are without drinking water despite having bought your expensive machine and all your stupid # proclaiming to be providing the "best" service.

And take back your machine and process our refund immediately, as per our original complaint which arose immediately in few days of buying your machine!

I am any ways going to drag you to the competent authorities and consumer forums as well as publish this on all social media to make other potential buyers aware of the fraudulent claims your company makes! However if you want to avoid the damages claim that i can make, refund my money and take away your machine immediately!

And please don't harass me further with any calls in this matter!!

I am marking consumer forums in this mail for action and also sharing this mail on all social networking sites!!!

Warm regards,

Kaushal j kanabar

Cellular: +91-[protected]
Email: [protected]@gmail.com

On wed, may 4, 2016 at 8:19 pm, kaushal kanabar wrote:

Original complaint no: 86764990, dated 23rd april 2016 and complaint no: 86834719 dated 28th april 2016.

Case history:

23rd april, saturday - machine stops functioning without any apparent reason.
Complaint registered immediately on same day - complaint no: 86764990
No one attended the complaint for 2 days, even after repeated follow-ups with call center and your sales person mr. Pradip.
Two days we remained without filtered water and also had to bear all adversities as machine is connected directly to water inlet and we had no other source of direct drinkable water supply.
Had to use cloth filter and boil all water for 2 days due to this callous and careless attitude of your people despite emphasizing a million times on the urgency - we have small kids and aged mother at home too. Any one can easily fall prey to water borne diseases, specially in these days where fatal cholera cases have also been detected in our close vicinity.
25th april - finally, when we get a call from your service technician mr. Yogesh, we spoke in an obviously irate mode as he was asking "what is the problem" after 2 days o[censored]s registering the complaint and suffering without any choice. Mr. Yogesh disconnected the line asking us to speak to sales personnel and get the machine returned.
We spoke to the sales person on same day (Pradip) who connected to his boss and they again sent yogesh to our home to fix the problem.
Yogesh fixes the problem and goes.
28th april, the machine's tap handle breaks - this for an under warranty machine which is not even 6 months old!!!
We register another fresh complaint the same day (Complaint no:[protected] and yogesh again visits us the next day. He assures us that he will get the part without any cost at the earliest. Meanwhile, makes "temporary" arrangement of a small pipe as seen in attached picture.
It is 4th may 2016 today and still the machine has to be used in the same condition with a pipe as your people have no part available and despite numerous follow-ups and messages to your sales head mr. Dilip (Refer whattsapp screenshot attached herewith), there's no action except for a call received today asking for another 2 days of patience from our side!!!

Now: we have been telling this very clearly to your sales people and re-iterated to all your representetives and state the same here too - we do not want your pathetic machine at all!

Please take the # thing away and refund our full purchase price immediately, else we will be constrained to drag you to consumer court for cheating customers with defective pieces and uncaring irresponsible attitude!!!

We will also highlight this issue in all kinds of media available to us including social and print media, which we assure you will be detremental to your business as your company actually deserves to be shut down for providing shabby products, pathetic service standards and duping customers!

This was never expected from an eureka forbes product, but we are sure your company has gone to the dogs now!!!

Http://eze.cc/r/o/Ujq1BMEU
This is mallikarjun m m, i booked by paying rs-17990 for dr. Aqua-guard water purifiers hd+ro+uv on 3rd june to eureka forbes ltd sales executive manjunath (Mob no:[protected]) & shiva (Mob no:[protected]).. They have received the amount saying our delivery boy deliver the product, but still i dint get any of single massage from them... And i also take number one of their manager name saying basavaraj (Mob no:[protected]) he say some compromises then he not at all picking my call. And he also say we nothing to do about this since tha sales boy left with money.. And he suggest whatever you will do like you want.
Further i was booked complaint aqua call centre they were said we are working on that... Later again i call ask to them they simply saying without considering costumer expectation they saying sorry sir i for gotten...
Sir please help me out to get the product or money
Mallikarjun m m
[protected]@yahoo.com

There are many unauthorised sales agent for dr. Aquaguard genius plus. I bought dr aquaguard genius thinking eureka forbes is a trusted bran and well reputed company. But their management is really really a mess. I bought the machine from their sales guy mr. Shailendra on absolute misrepresentation. They give all false promises such as free service and that the product genius plus is much better then genius and will give a better service etc. After purchase and making the necessary payment they took 4-5 days to deliver and nearly a week to install.

It is now almost 6 months plus they have not even bothered to come and do service or anythin.

I spoke to their manager mr. Santosh upadhyay but even he is a toothless tiger.

I am thinking of going to consumer fora for their poor services.

Pratik mehta

I very disappointed with service of this company you guys didn't know the meaning of sale after service or service under amc.

I have registered complain through phone over customer care on urgent basis as our ro don't work but after four days no one come for check or no call revived from company
I think kent other company are better then your co.

With regards and humble submission i want to complaint against a sales specialst of eureka forbes company of sopore distt baramulla kuldeep singh who cheats me for survey of my shop for requiring sale and service centre... Activally he didnot came at sopore for survey because when eureka forbes text me on 12.6.2017 the no of sales specialist [protected] immediately i call this no and tolds all my office address he assured me i will definitely come on monday i. E 19.6.2017 mornings i call him on mornings in monday but he assured me again that i will come after half an hour i call after one hour he again assured me that i will come after fifteen minutes but time to be gone but he even nor call me nor he under standing me his personnel issue full day i parallysed in my shop for waiting for sales specialist for survey for sale and service of euroka phorbes products like aqua guard in north kashmirbut he cheats me... My personnel no [protected]

The product aquasure by aquagaurd from erureka forbes is of badly build... That insects and ants can easly enter the water tank after the filtration making the water unhygienic... I even called the customer care... The guy who came to my place said... Sir kent n eureka ke koi bhi ro le lo sab mein keede ghus jate hain... N he promised me he will return with a solution... But he never returned... Even i again called customer care... But still waiting for the solution... And now whenever i call my call is kept on hold...

Please do not buy eureka forbes ro

I have been complaining about d impurity of water. Whenever i consume it's water directly from aquaguard (My purifier at home) i get heavy throat infection. I can prove this...
Presently i m giving boiled water to d kids n other family members. I have been consuming d water directly from aquaguard since ten days n the result of which is throat infection.
I want d product to be replaced asap.

This is rajendra nagisetty, who stays in whitefield bangalore, holding the customer id: [protected]. Last month means may 18 i raised the first service request, and a person by name manjunath using the mobile number :[protected], visited my house and at the time he is fixing the device, it fell down and broken, and finally ended up without working condition.

When i escalated to the service manager mr. Raghavendra usinng the mobile number: [protected], and he confirmed me that as the device is under warranty, we can replace the device with a new one. But till yesterday these guys are not even responding to my phones, and not even felt responsible to serve the customer.

And finally they sent me one old fabricated device as a replacement of my new device.

And moreover the device went wrong without my involvement and because of the company guys mistake, i am suffered for almost 18 days and currently also suffering with a old device in which i am getting burning smell out of it.

Its my painful request that kindly intervene and help me to get out of this issue.

My security alarm is giving beep sound every minute. I tried to get it resolved through their service portal. They assured they will send the technician within 48 hours, but it is more than 5 days and nobody has turned up. I have contacted the portal many times and they say they will escalate the issue. But it is still not resolved. I have an amc valid till 2017. My complaint number is [protected]. Strangely, the person who logs in the complaint...