Eureka Forbes Complaints & Reviews

Hi,

I have renewed my amc with the confirmation of replacing the filters with in 48 hrs. I have logged the complaint on june 10 and so far issue not address. I have called multiple time to customer care and escalation department and it is the same update that it will be fixing today. I totally lost the hope and support is worst in kochi location.

Ticket#[protected]

On 2nd may, 2017 i purchased aquaguard classic with booster pump. Gave a return request as per their process on 3rd may, 2017. Reverse pick has been already done but no refund has been made to me till 19th june, 2017. Eureka forbes people are not replying at all. I am following since 3rd of may but no reply from their side. I have sent emails many times and called up many times but no reply or refund is received. Kindly help me get my money back.

Complaint no. 99595148
Customer id [protected]
This has reference to the wd vaccum cleaner that we have purchased on 14th may 2017
In few days only the vaccum cleaner started getting off for every minute. The dust is getting out of dust canister. It is so very irritating to cleanup thing that im actually fed up. I have slip dics which have got worse because of such bad vaccum cleaner.
On 2nd june 2017 i called executive mr adinath on [protected] and told him about the problem n asked him to rectify it immediately. He said he’ll visit on the same day. But he didn’t turned up. For 2 days i was waiting for him but didn’t turned up.
On 4th june 2017 i called him twice but he disconnected, such an irresponsible person. Who don’t even have a courtesy to call back till date i:e 19th june 2017
On 5th june 2017 i called to call centre and spoke with madhu. Told him the whole case and asked him to refund the money and collect the product. He took my complaint n said i will get call from team in 48 hrs. Till now i:e 19th june i have not received any call.
On 12th june i again called call centre and spoke with female executive. She heard my problem and disconnected the call. So very rude behavior and ill mannered. I again called call centre and spoke with vijay patil and told him the whole problem and asked him to arrange for a refund and collect the product. He like a parrot too said in 48 hrs i’ll receive call from team but till date i:e 19th june 2017 i have not received any call.
These all people representating eureka forbes so irresponsible so are the managers who don’t have the responsibility to solve my issue. I have received damage product and company people are least bothered to solve this.
I even not received euroclean iglide which was in the offer as well. Attached is the advertisement.
Such a bad and pathetic service. No one worth to trust.

Respected sir,
I have replaced all the candles of aquaguard reviva water purifier before four months. I have paid rs 8500/- and they have given me the amc for the period of two years. I am the regular customer.in spite of repeated request to your service provider shri mahesh mobile no [protected] and sangram - mobile no [protected] from kolhapur, maharashatra, they have not attended and not given any response to my complaint. The filter is leaking and we are facing problems. Since last three months i am calling them but after replacement of candles the have not turned off. Also they are not attending any phone.
Kindy instruct your service provider to attend my complaint and problem of leaking the filter may be resolved at the earliest.
Yours faithfully
Shri anand badare
Vpo-warnanagar, kolhapur
Mobile-[protected]

This is mallikarjun m m, i booked by paying rs-17990 for dr. Aqua-guard water purifiers hd+ro+uv on 3rd june to eureka forbes ltd sales executive manjunath (Mob no:[protected]) & shiva (Mob no:[protected]).. They have received the amount saying our delivery boy deliver the product, but still i dint get any of single massage from them... And i also take number one of their manager name saying basavaraj (Mob no:[protected]) he say some compromises then he not at all picking my call. And he also say we nothing to do about this since thae sales boy left with money.. And he suggest whatever you will do like you want.
Further i was booked complaint aqua call centre they were said we are working on that... Later again i call ask to them they simply saying without considering costumer expectation they saying sorry sir i for gotten...

I wrote also mail like below, this the way aqua-guard peoples are working there... You know how much struggle we normal people to get that much of many.. You people are least bothered our concerns... Irresponsible peoples you peoples are... How i believe is that person aquaguard or not... Not even single msz received after i got a paid one msz.

If you are not respond to me as earliest possible i put this in to consumer court...

I don't want purifier now please send back to that amount which i paid.. Please do at least this best of your profession.

Mallikarjun m m
[protected]@yahoo.com

The customer support is pathetic. Their system is on upgrade for god know how many days. Eureka forbes attitude towards the service is pathetic and if they continue in this fashion they might not survive for long. Even after calling them 4 times the support could only mutter a few words - "your complaint will be resolved in 24 hours". The email support went a step ahead and mentioned that the support will happen in 48 hours. Please never buy any product from eureka forbes as the service is pathetic and you will repent.

I am dr palash deb. We were sold an aquaguard last month by one mr amit majumdar from eureka forbes (Phone number [protected]). At the time of selling he sold us a uv aquaguard telling us that it is the best machine. He did not tell us anything about the more commonly sold aquaguard, which employs ro technology. As a result we bought the uv aquaguard. He knew all along that we will be staying in the bypass area where the water quality is not good and a ro purifier is required. However, it seems that because the commission associated with uv purifiers is more (I am assuming this to be true as i checked and found out that uv purifiers are sold far less than ro purifiers – i checked this after someone alerted me) he misled us into buying a uv aquaguard. He is now not willing to replace the machine either with a ro aquaguard. I therefore am lodging this complaint against the eureka forbes salespersons for withholding information and thereby misleading us at the time of sale.

This is to inform you that i give an enquiry to buy a vacuum cleaner. Your representative having mobile number [protected] came to my house on 18/12/2016 and he serve a demo on the vacuum cleaner. I and my family are very much glad by seeing the demo. And we decided to buy the same on installment.
Your representative start showing the product manual and suggest me to buy a dr. Aeroguard purifier. He suggest me that if you buy both the product (Vacuum cleaner + dr. Aeroguard purifier), you will get a combo offer of rs. 1000/- discount on the products. Finally he take all the cheque and assure that the money will credited on your account by 2 days.
6 months passed by, but still i have not receive the amount. Every time i rang him, he gave me different type of excuse. I have face a very bad experience from your sales representative.in future i will not recommend any of my friend or relatives to buy the product from eureka forbes.
I have paid all the installment, and finally i will terminate my relation from eureka forbes.

Regards
Indrajit
[protected]

I had purchased a brand new aquasure smartuv water purifier on 2 may 2017. The indicator on the machine, while installing didn't turn green and although the person who came for installation confirmed its safe to use, i insisted on registering a complaint. Since i was out of station for two weeks, i called up the service manager on coming back - he was an ego personification. He acted as though such a complaint didn't exist. I had to register a complaint for the same again. The guy who came to rectify
- changed the fuse it didnt work
- changed the main board - it didnt work
I registered a second complaint. Now somebody called me from trivandrum and promised to address the complaint. I insisted that if the machine has developed so many complaint without even being used, it should be replaced. They said they will look into it
I was out of town on a family emergency and i called up the service manager. Now when i switch on the machine, the water leaks from inside and the power drips!!!

I am wondering if i should waste my time running behind these inconsiderate and senseless people and file a consumer complaint. I tried escalating the complaint online and the reference number that i was given doesn't exist!!

Pathetic company. Stupid people and a dumb product.

Myself - harsha pagare.
Customer code[protected].
Contact no. [protected].

I have taken amc (Gold - 2 years - contract receipt no.[protected] service from m/s. Eureka forbes on 25/05/2016.
As per the amc contract the service provider shall change the candle filter and required accessories per year.
However in-spite of many complaints registered (One of the complaint no - [protected]) and continuous follow-up from past 20 days, we have not received any service and we are just kept frustrated. We had a daily phone conversation with the customer care department of m/s. Eureka forbes. They always confirmed to attain the complaint but the same is still pending. Sometime their service man call and says that he will attain the place but will not change the candle filter.
We are cheated by m/s. Eureka forbes.
I have the signed contract of m/s. Eureka forbes (Attached herewith) and all the necessary evidence to go legal on the company.
Though request the higher authorities to look into the reported matter at the earliest.

Harsha.

Dear sir/mam

I have recently purchased a trendy steel vacuum cleaner on 20th may 2017 from csd canteen (Bill copy attached) of your company. On the vacuum cleaner box it was clearly mention that it contains the “user manual and demo cd” (Box pictures attached). On opening the box i found both the things “user manual and demo cd” missing and i didn’t found it ethically correct. I filed the complain to your customer care on 10th may 2017 (Complaint no) for providing me “user manual and demo cd” along with a product demo so that i can start using your product. But for my surprise, your company refused to give me “user manual and demo cd” and a free demo of the product, which i found highly unprofessional and unsatisfactory from a reputed company like eureka forbs.
Now once again i am forwarding a written request for the “user manual and demo cd” along with a free product demo and hoping for an optimistic response otherwise i will have to go to the consumer court for justice in my case.

Sir
I am anant kumar in banglore. I was purchase wd x2 wet and dry vacuum cleaner on 28/05/17. The product has some problem, i have get so may complain in erreka forbes customer service but i allways get the the answer our tecnition will attend within 48 hors. But tody 15 day's left they cannot attend. Plz i want to retained the product. Help me.. My contact no...[protected].

I purchased magna water purifier and i had a amc on 19.06.2016 from 26.06.2016 to 27.07.2017, during the amc period your service technician was not changed purifier filed, and i told several times to customer care on 05.06.2016 - 6.15pm - service request no.[protected], ii time on 09.06.2016-8.58am - service request no.[protected], iii time on 16.06.2016. Still the service technician was not come and clear the service. Please complete the service request. Otherwise based on the amc copy, i am go for consumer court and made a complaint to eureka forbes. The last chance for complete my problem is 19.06.2017.

Sir,
On 27/08/16 we get first service, mr. Bablu mondal ([protected]) came and service all issue, after six month latter we face problem on filter then we call the customer care but they not send any man for service. We call again then a man visit our home and say for three year insurance and etc. And say for charges.
I said that man, my problem was that why should i pay when i call customer care 1st time on my warranty period.
The technician say that he don't know about that then we talk to her senior and the senior say that the will take an action for that. But this man take no action
Again i call customer care and similarly this new technician say again for 3 year insurance.

We bye product from aditto ([protected]) from pujali, budge budge,
From 2nd service adittio constantly not replying our calls

I want a sollution

We have complained for 2 months but still no action on the complain.
The machine is not working and there is no pure water to drink. We have called the customer care 20-25 times but always getting the same excuse that they can do nothing as their system is upgrading. The first date of complain is april 24 2017.
The machine is still in warranty.
The technician comes and says nothing can be done they make a temporary fix but after 2 hours it again stops working. On asking for the machine replacement, the customer care says nothing can be done as system is upgrading.
Cant exactly provide the complain number but the mobile number registered is [protected].
The desirable resolution of the complain is to replace the machine as it is still in warranty period. The technician himself said the machine is faulty but they not replacing, or perhaps waiting for warranty period to end.

I had an e boiling model of water filter of your make, which i gifted to one of my relatives residing at kaliyagunj (District hq - raigunj) of west bengal almost 2 months back on my shifting back to kolkata from karnataka. Since then several approaches have been made to local as well raigunj service centers to get it installed but to no avail. All along the offices are insisting on buying new one.in spite of complaining this issue to customer care over phone almost 3 weeks back delivered no result. On 13th june again a complain was lodged on mail at [protected]@eurekaforbes.com failed to generate any response.

I have a flat at kolkata equipped with your make of water purifier for which a contract was agreed into for a period of 3 yeras w. E. F 2014. It has been observed that even for scheduled maintenance activities the local office at bhawanipur (Kolkata) has to be reminded several times to get the problem attended. Presently since last one week we are experiencing the problem of clogged filter cartridge. Nobody came forward for scheduled visit. The regular servicing man not lifting phone and even a complaint via mail did not deliver anything positive.

In both the cases the experiences are frustrating.

Purchased set of two filters from the company online.
I have to wait for two days for five glasses of water. It's absurdly slow and customer care bounces it to dealer who bounces it to another dealer citing area and third one never responds.

I need either the filter to be serviced or replaced with normal functioning one.

My contact [number removed]...

My vacuum cleaner (Old type) was repaired based on my complaint on 28/02/2017 and i paid rs2100/ for the repair. The complaint was some short circuit and your person (Mr. Pravin) informed the coil was burnt and it has been set right.
The next day when i operated, it did not work; but the problem was different eventhough the machine was on (Green light)
I called mr. Pravin many number of times over his mobile and through the customer care;but no response till i was forced to tell "i will lodge police complaint". On 26th april, my vacuum cleaner was taken by one ilayaraja sent by pravin.
Since then i have been pressing pravin — but he has been telling that spare parts are not available since it is old type;
But on 30th may when i called, he said it cannot be repaired and will return it.
I asked him to give me anew one on exchange for which he said "it is not possible"
My request is:
1) new machine on exchange
2) rs2100/ paid is to be refunded or to be adjusted in exchange price.
I am eligible for addititional compensation for the mental agony for the past 3and half months which i will claim if my requestis not conceeded.
Expecting early reply
Regards.

Last year i have taken amc for aquaguard water purifier as their sales person told that it will give you peace of mind and now after making complain about my purifier not working they are not responding. I am following them for almost a week but no one turned up. I suggest not to take amc better not to take product itself as customer care is pathetic. Everyday they are telling it will be resolved by today but nothing happens after that.

Naveen

Water purifier+ro+uv magna machine installed on[protected], leakage observed from bottom rear and front side,
Installation person not entertaining such problem, sales person visited once and no support given by technical person, problem is still not resolved.. Need to replace machine without any problem.. It is observed that machine reached late at home the first failure.. Machine reached and installed with another problem of leakage.. Please replace machine.
Paid all money

Lekheshwar katre,
Moshi, pune
[protected]