Eureka Forbes Complaints & Reviews

I have taken amc for the aqua guard water purifier by paying rs 4190/- vide challan no. 25638897 for a period of one year from 22.12.15 to 21.12.16 and it was confirmed that 2services will be made in an year as per the amc contract. Surprisingly not even a single time your service engineer has visited for amc and several times i have called up, but no response.

Is this the way you are giving service to a customer by attending 0 times after taking amc. Pls advise me why action should not be initiated against your company through consumer court, for cheating the customer.

If there is no response from your side, i would be forced to take action against you.

Thanking you

Sany p mathew
Federal residency, aristo road
Mission quarters, thrissur, kerala
[protected].

I am staying in jp nagar, bangalore. I have logged a service request for catridge replacement on 28th may 2017. The request number is [protected]. After multiple followups also nobody came to assist us in this. It already been 6 days. Is this a way to support a customer. Even tough the product is good I am totally dis satisfied about your service. Some value should be there for the customer.

I have given complain for service request for water is not coming from dr. Aqua gaurd magna hd ro+uv on 31.05.2017 & till date no service given. Everyday i am complaining & found of no use. Service is not good. My customer id is [protected]. My desirable resolution is that always got good service at desirable time. My warranty is also existing, servicing charge for one year also paid. Please solve issue.

Dear sir

As your sales executive mr. Rajkumar conatct no:[protected] has sold your vaccum cleaner product & informed me that he will come & give the training regarding the product almost 2 months completed has has not responded.
I feel eureka are not on there words & weak in service.
I am totally unhappy with your service.

Regards
K. Vijay kumar
[protected]

We purchased the water purifier – aquasure, of eureka forbes with a belief and expectation that we will have a pleasant and safe water drinking experience. But it is highly disheartening and irritating to bring to your notice that this particular product has been a big dissapointment. This bad experience has come twice within a span of just 1 year of purchase.

This machine was purchased on 21st may 2016.

Moreover this has been the second time that the water purifier has stopped working. Previously within 1-2 months o[censored]sage similar incident happened and the water-purifier stopped working. We did speak to vijay sales (Opera house) and the concerned team and insisted to give us a replacement as the product has stopped working within such a short usage period. But eureka forbes team was very adamant on not to replace and we were forced to continue with the same product with the required repair.

Now, again within another six months time similar issue has occurred, and we are stuck up with literally no water available for drinking purpose at home.

With such high reputation in the market and providing a product with basic necessity, don’t you feel it’s a basic responsibility to provide a product which serves for a reasonable time.

Who is going to bear the consequences of such poor service?
How are we supposed to arrange for drinking water – do you expect us to beg from the neighbours.?
Our kids are alone at home, do you expect that they are supposed to ask neighbours for every instance.?
Till the time we get the issue resolved, how are we supposed to organize drinking water for our kids and family?
Who will bear this expense?

We want the product to be replaced immediately.in case we do not get any resolution within a weeks time, we will be escalating the same further and ensure that all the customers are aware as to how eureka forbes treats the customers in times of need.

Complaint regarding product =dr. Aquaguard / bill acknowledgement no 111242 / dr. Ag magna hd ro / slno= [protected]. Mfg=jan/2016/ customer id= [protected] / our complaint numbers r [protected]/[protected]/[protected]./ your sale person = sithanandham-[protected]/ purchased on march/ 2016.

now the subject is = our product is not doing the ro process = as per warranty, the product should be taken care through free service from ur scomplaint regarding ur product =dr. Aquaguard / bill acknowledgement no 111242 / dr. Ag magna hd ro / slno= [protected]. Mfg=jan/2016/ customer id= [protected] / our complaint numbers r [protected]/[protected]/[protected]./ your sale person = sithanandham-[protected]/ purchased on march/

now the subject is = our product is not doing the ro process = as per warranty, the product should be taken care through free service from their side for 1year, but after sale till date nobody has come for service, between this period we made 3 complaint also, but there is no response from their service team, at last after completion of warranty period 1 person came on 30/3/2017. He simply asking to replace the filter for 5000/-. I don't understand what is going on. Kindly take immediate action & solve the problem. I purchased the product for approx 17000/-. What is the use of purchasing branded product.

Please find attached the contract receipt jointly signed by undersigned & customer service representative of eureka forbes limited.
The undersigned has installed an aqua sure crystal water purifier at home.

It's almost an year completed since we signed the contract, no one from eureka forbes has visited to do routine maintenance i. E. Filter cleaning or filter candle replacement.

Repeated calls (In december & may) to customer helpline and to service centre at nashik fell on deaf ears.
My 3 years old child samagra constantly suffers from water spread diseases like pneumonia & gastro-entritis.
It's a wide possibility that these diseases may spread through germs coming out of dirty filter elements of the water purifier.

You are requested to register this complaint and do the needful.

Regards
Swapnil patkotwar

The customer care people and internal processes of Eureka Forbes are useless. I have shifted to Hyderabad and have called customer care of Eureka Forbes at least 10-15 times, everytime i get a response that someone would visit my place in 2 days and then no one visits. Spoke to someone on chat as well...don't know what to do to get this installed...if these people are not interested for installations, then they should take back machine so that I can get something else...sick of aqua guards service. My phone no. Is [protected]

3 months before i paid rs7900/ towards amc of my ro enhance but the quality of water is very bad, as highest tds is there after filteration for which i have already lodge complaint with consumer court, now i am going with press-naresh katyal, faridabad-121006, so it is again requested to rectify or face legal complications, as i am consuming the bad water which is not good for health

I registered a complaint request on 27th may'17 for my aqua guard purifier Superb RO+UV+TDS filter replacement.
Initially I was assured to get the service done on the same day.
However even after repeated calls (everyday twice) by me to the customer service no technician ha contacted me till now (01 June'17).
Today when I again made a call I got to know that the request was assigned to the wrong agency.

Is this the way consumer should be treated. We have been buying 2, 20 litre Bisleri cans till date.

Can someone take action against Eureka forbes for such ignorance and unethical behavior to the customers.

We have purchased dr aquagard magna hd ro on sept, 2016 after one months its not working and it worked well after repair by technician. But after few days again same issue within these 7 months period i booked the service more than 4 or 5, last week only i seviced this week again its stopped working. There some major problemin system itself, so better exchange my purifier or return my cash...

Dear sir,
This is to inform you that i santosh had made a request for new installation of my aquagaurd. As asked by aquagard online customer service for alternate number i have given my wife no.
But now i am getting false call or missed call at midnight around 1:30 am. By the same person.
I want to take stick action against such such person who take female no. Through company and am afraid that he might share this no.

Santosh
[protected]
From bangalore
[protected]@yahoo. Come

Dear all its a humble request to every one to not to buy Eureka Forbes (Aquaguard) water purifiers as they are just selling product and not having stock of Filters since last one and half month which is actually not at all acceptable getting same answere daily filter is not in stock it will come. So they want us to drink un filtered water which will create health issue specially in 45 degres temperature (Summer) Actually government should not issue licence to such company who are not capable of keeping stock of such a small thing like filter.

Having videos of Official stupid answeres and rude behaviours as well

Requesting to please look in to matter as it effects people health

Thanks & Regards
NAITEEK SHAH
[protected]

I have been using aquaguard product for more than 10 years now and opt for extended warranty services everytime. This time when some problem happened even after repeated complaints and calls noone is coming for servicing. The customer care person on the call will register the complaint and say that in 2 days engineer will come to check and resolve but its been more than 45 days and nobody has visited for checking.
1) complaint no-[protected] dt-13/04/17
2) complaint no-[protected] dt-28/04/17
3) complaint no-[protected] dt-04/05/17
4) complaint no-[protected] dt-23/05/17
Customer id-[protected]

This is really pathetic and poor responsiveness and service quality from eureka forbes which brags itself to be one of the top brands in india. Please have a look into this and help it to get resolved.

I am a owner of devansh enterprises (Franchisee of efl). Which is in gonda city up. I had billing of 11 machines with amount of 132000 by (Demand draft). I was made my dd on date of (11/05/2017) and i have transferred that {dd} before rate increasing. So why i will pay increased amount and i why your company is not sending my machines?, pls do something on this problem and give me some resolution on this as soon as possible. Thank you

Dr. Aquaguard Genius plus was purchased from online site of Eureka forbes on 16th of May where delivery was promissed till 20th May. Till date no product has been reveived at mentioned address. Online complaint was also forwarded on company website but till date no action is initiated by Eureka forbes. Later on customer care was called for tracking the said water purifier package, but in reply eureka forbes said that delivery is already done by courier team. None of my family members neither me has received any such package and when this was again communicated to Eureka forbes customer care, they replied that package seems misplaced so for further action Eureka forbes sales team will be contacted and till they get correct tracking details of lost package eureka forbes will not initiate fresh delivery. And delivery status is still not shared by Eureka forbes team. After paying such high amount for online purchase it is Eureka forbes duty to properly track the courier till it gets delivered at customer given address and also they need to communicate tracking details in case new delivery is initiated.

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I called aquaguard water purifier for demo in morning, they came that day evening itself. And after half an hour discussion with the product they took a application form to fill my details, i asked them what is this form for, they said it is not for booking product it is just for allotting your model for you because that model is in demand they said. After filling the application in the next page a he filled a small bill and said me to pay rupess 500 as allotting charge and you can can cancel it later. I was shocked, they not even open about this fee before filling the application. Any way after some discuissions i agreed to pay and he promised to refund the money if i cancel the product. The next day after a big research about the product and service i cancelled the product. Two weeks over they didnot refund my money. That salse guy not even attending my number after 3 days of cancellation. So friends dont even go with eureka forbe brand for any product. They have worst service and useless products.

I have water purifier, it got some fault, so did complaint to customer care but i dint knew it will go like this,
I did complaint on date with respective complaint number
Dates: 17.10.2016-[protected],
Date-03.11.2016- [protected],
Date — 11.11.2016 -[protected],
Date-23.11.2016-[protected],
Date-08.12.2016-[protected]
Date-23.12.2016.[protected]

Nothing happened, customer care gave me number of mr. Rajesh (Haryana incharge) he got me replacemnet donr but that piece was also faulty on the time it got installed.
Then he kept me waiting for another replacemnet but nothing happened.
My warranty was to expire on 1april but my issue was stilll the same, he just kept saying he is doing needfull,
I again called customer care in march month before my warranty expire, they gave me number of mr. Sanjeev, he assured me to get replacement done and provide me extended warranty.
I waited for 3 months in coninuing talking with mr. Sanjeev, on 29th may, another model of purifier was sent to me, and he said that he cannont give me warranty in written, so i told them to give me warranty and replacemnet first then take the replaced purifier with you, but they sent their dealer to my house who threaten me, talked rubishly, even was trying to beat me but thank got my neighbour was thier
I dont know what to do now, whomm to comlaint about all this

Hitesh dahiya
[protected]

Hi
Iamfrom indore, i have a water purification unit i. E
Megna ro+uv
I had purchased a amc on 10/06/2016 contract receipt no: 10, bill no. 25683815 wherein it was informed that i will be provided with 04 services in a year.
Till date no one came for servicing ever
I had a problem in december 2016 of hot water coming out of the machine, so i
Called up the technician and rectified it on 21/12/2016. After that till date no service has been provided to me. Today again i had problem with the machine n called up the technician to repair the same.
My question is : what is the use of taking amc if i need to take initiative every time.
Just waste of money i suppose
Last week again a person walked in asking for amc, i made a complaint and
Got a complaint number [protected]. Thats it : (

I was in Need of waterpurifier so i have taken information of the same from other Brand. i.e Kent, Tata, HUL.

When i have asked the same Info with Aquagaurd on Phone the details was shared to me, but the same day @ 10:30 PM the sales person has came to my home to book the order, after negotiation i felt the cost of the product is High compare to other relevant brand with service & cartage cost. the sales person left home @ 11.45 PM with no result.

the same sales person came back another day with new message, that you need to pay first i, e 12900/-, i will take the approval of the discount & refund you with wrist watch free & Product Cover. when i asked for the discount & amount i will give you to matching price with the relevant brand of the same product.

the machine is delivered & install after 5 day after regular followup with the aquagaurd sales person, saying it is not my work installation dept. will come & install, my work is only to sale the product.

still i have not got my discount refund after regular followup & Mail with the aquagaurd team, i have decided to cancel the product & followup with mail & telephonic conversation aquagaurd team is rejecting my call & not attending to my mail.

very very bad service & False Commitement to the consumer... do not buy the product of Aquagaurd for High Product Rate.

regards

Prashant Jathan
[protected] / [protected]