Eureka Forbes Complaints & Reviews

I have been using aquaguard product for more than 10 years now and opt for extended warranty services everytime. This time when some problem happened even after repeated complaints and calls noone is coming for servicing. The customer care person on the call will register the complaint and say that in 2 days engineer will come to check and resolve but its been more than 45 days and nobody has visited for checking.
1) complaint no-[protected] dt-13/04/17
2) complaint no-[protected] dt-28/04/17
3) complaint no-[protected] dt-04/05/17
4) complaint no-[protected] dt-23/05/17
Customer id-[protected]

This is really pathetic and poor responsiveness and service quality from eureka forbes which brags itself to be one of the top brands in india. Please have a look into this and help it to get resolved.

I am a owner of devansh enterprises (Franchisee of efl). Which is in gonda city up. I had billing of 11 machines with amount of 132000 by (Demand draft). I was made my dd on date of (11/05/2017) and i have transferred that {dd} before rate increasing. So why i will pay increased amount and i why your company is not sending my machines?, pls do something on this problem and give me some resolution on this as soon as possible. Thank you

Dr. Aquaguard Genius plus was purchased from online site of Eureka forbes on 16th of May where delivery was promissed till 20th May. Till date no product has been reveived at mentioned address. Online complaint was also forwarded on company website but till date no action is initiated by Eureka forbes. Later on customer care was called for tracking the said water purifier package, but in reply eureka forbes said that delivery is already done by courier team. None of my family members neither me has received any such package and when this was again communicated to Eureka forbes customer care, they replied that package seems misplaced so for further action Eureka forbes sales team will be contacted and till they get correct tracking details of lost package eureka forbes will not initiate fresh delivery. And delivery status is still not shared by Eureka forbes team. After paying such high amount for online purchase it is Eureka forbes duty to properly track the courier till it gets delivered at customer given address and also they need to communicate tracking details in case new delivery is initiated.

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I called aquaguard water purifier for demo in morning, they came that day evening itself. And after half an hour discussion with the product they took a application form to fill my details, i asked them what is this form for, they said it is not for booking product it is just for allotting your model for you because that model is in demand they said. After filling the application in the next page a he filled a small bill and said me to pay rupess 500 as allotting charge and you can can cancel it later. I was shocked, they not even open about this fee before filling the application. Any way after some discuissions i agreed to pay and he promised to refund the money if i cancel the product. The next day after a big research about the product and service i cancelled the product. Two weeks over they didnot refund my money. That salse guy not even attending my number after 3 days of cancellation. So friends dont even go with eureka forbe brand for any product. They have worst service and useless products.

I have water purifier, it got some fault, so did complaint to customer care but i dint knew it will go like this,
I did complaint on date with respective complaint number
Dates: 17.10.2016-[protected],
Date-03.11.2016- [protected],
Date — 11.11.2016 -[protected],
Date-23.11.2016-[protected],
Date-08.12.2016-[protected]
Date-23.12.2016.[protected]

Nothing happened, customer care gave me number of mr. Rajesh (Haryana incharge) he got me replacemnet donr but that piece was also faulty on the time it got installed.
Then he kept me waiting for another replacemnet but nothing happened.
My warranty was to expire on 1april but my issue was stilll the same, he just kept saying he is doing needfull,
I again called customer care in march month before my warranty expire, they gave me number of mr. Sanjeev, he assured me to get replacement done and provide me extended warranty.
I waited for 3 months in coninuing talking with mr. Sanjeev, on 29th may, another model of purifier was sent to me, and he said that he cannont give me warranty in written, so i told them to give me warranty and replacemnet first then take the replaced purifier with you, but they sent their dealer to my house who threaten me, talked rubishly, even was trying to beat me but thank got my neighbour was thier
I dont know what to do now, whomm to comlaint about all this

Hitesh dahiya
[protected]

Hi
Iamfrom indore, i have a water purification unit i. E
Megna ro+uv
I had purchased a amc on 10/06/2016 contract receipt no: 10, bill no. 25683815 wherein it was informed that i will be provided with 04 services in a year.
Till date no one came for servicing ever
I had a problem in december 2016 of hot water coming out of the machine, so i
Called up the technician and rectified it on 21/12/2016. After that till date no service has been provided to me. Today again i had problem with the machine n called up the technician to repair the same.
My question is : what is the use of taking amc if i need to take initiative every time.
Just waste of money i suppose
Last week again a person walked in asking for amc, i made a complaint and
Got a complaint number [protected]. Thats it : (

I was in Need of waterpurifier so i have taken information of the same from other Brand. i.e Kent, Tata, HUL.

When i have asked the same Info with Aquagaurd on Phone the details was shared to me, but the same day @ 10:30 PM the sales person has came to my home to book the order, after negotiation i felt the cost of the product is High compare to other relevant brand with service & cartage cost. the sales person left home @ 11.45 PM with no result.

the same sales person came back another day with new message, that you need to pay first i, e 12900/-, i will take the approval of the discount & refund you with wrist watch free & Product Cover. when i asked for the discount & amount i will give you to matching price with the relevant brand of the same product.

the machine is delivered & install after 5 day after regular followup with the aquagaurd sales person, saying it is not my work installation dept. will come & install, my work is only to sale the product.

still i have not got my discount refund after regular followup & Mail with the aquagaurd team, i have decided to cancel the product & followup with mail & telephonic conversation aquagaurd team is rejecting my call & not attending to my mail.

very very bad service & False Commitement to the consumer... do not buy the product of Aquagaurd for High Product Rate.

regards

Prashant Jathan
[protected] / [protected]

Dear sir/madam,

I am writing the issue i have been facing since day one. (Pathetic service and customer call center, not trained staff and service engineer, product is also not good)

Here is the list

1. I purchased product in sept 2016 but i didn't got delivery at my door step. I have been asked to visit nearest taluka place (Sangamner) to collect it which was 17km from my home town.

2. After doing long follow up for installation it got installed towards the end of oct 2016.

3. Within a month product started giving issue like machine use to shut off automatically, some time water was coming to storage tank, bitter in taste and raised support ticket for the same and but it took 2 months to to resolve but solution given is not satisfactory and i use to get 10 calls in day to just to check whether my issue addressed or not. Major height of the call is that daily 10 different people use to call me from different locations like pune, nashik, ahmednagar, sangamner, aurangabad but no one had solution.

One engineer visted during this period after long follow up and he said that machine faulty and get it replaced (His statement was shocking. He said when you purchase form online i. E. Form company site you mostly get faulty product and company will not help you). I again complaint with the this issue and one sr person visited and told me everything is fine about product and just increase the height of the water tank. We have increase the height of the tank as per his suggestion and told him to come and visit and check if all ok but my bad luck he didn't responds back (From feb -17)

4. After six month from purchase date there is not service call received (Which is promised server) and i called them and asked them to get the service done because i had start facing an issue like filtered water was coming to the storage tank.

5. After few follow-up engineer visited to my house and said that ro membrane needs to be replaced. I was shocked! I asked him how come this is possible then he said no idea but it needs to be replaced.

6. I call service executive (Phone call) and asked them that how come ro membrane stopped working before i get 6000 liter water (Output water which you have told me before purchasing) and he replied i will ask some senior engineer to visit and check the issue but till date no one has visited from after 9 - may - 2017.

7. I did regular follow-ups and i had received same response but no one visited.

There are so many issues other issues i have faced since oct - 16 after installation form service team, water purifier.

I am really frustrated about service from eureka forbes and i want all my money back from the company and take your product back.

Customer id: [protected], product is registered/purchased on my brother's name: shivaji

On thursday, 18 may 2017 8:52 am, rohit krishna wrote:

Rohit krishna,
Advocate & notary public.

Address for correspondence :
Old no.22, new no.41,
Mint street, first floor,
Chennai-600001
Cell phone: [protected]

Rpad
[protected]
To
Eureka forbes
Service headquarters
Bangalore
[protected]@eurekaforbes.com
Sirs
This is with reference to water purifier ro + uv model which i had purchased in middle of 2015. From the beginning it has been giving me a lot of problems. The filters attached to the machine become bad very quickly and do not last more than 6 months. However i was extremely shocked when a complete set of filter valued at rs.4, 600/- bought under invoice no.27396549 and for which the amc was for the period[protected] to[protected] and it was told they would replace and service all defects till then. I am really shocked that inspite of the above guarantee being given for the period[protected] to[protected], all the filters got bad in may 2017 itself within one month of purchase. When a complaint was lodged on[protected] vide request number [protected], a message was sent that your technician mr. C. Velmurugan mobile no. [protected] shall attend the complaint. However i am made to understand by your technician that the filters have gone bad and have to be replaced. The manger in charge of your operations and the boss of your technician informed me that he can change one of the candles free of charge and for which i have to give in writing to them that i shall not ask for any other change of filter henceforth and that too inspite of the amc being valid and in operation and also told me that i may have to pay rs.1000/- or more extra if other candles have to be changed (Not all but only those required).
It is amazing that a set of filter which is guaranteed to last for one year gets bad in one month and then your representatives instead of replacing the same is asking me to pay additional monies to change some of the filters (Not all). They are blackmailing me to issue a letter that i will not henceforth ask for any

: 2 :
Replacement under the amc if they change one candle free of charge. I am shocked at this attitude of your company representatives which is without any basis and has caused me deep mental anguish and hurt. Why are your companys representatives refusing to change the filter is unknown. Such a big mnc company cannot go back on its words so quickly. I request the higher authorities to take up the matter earnestly and redress my grievances immediately. I shall take up the matter further if no action is taken. I am awaiting a response to this letter. Waiting in anticipation.
Rohit krishna
Letter written subsequently
Dear sir. I am extremely sorry to state that though your representatives spoke to me about changing most of the candles free of charge and asking me to pay a sum of rs.800/- for changing the outside candle and one inside candle nothing has happened inspite of waiting for three days. Kindly take speedy action and do the needful. Rohit krishna

I am using aquagaurd royale for the last 15 yrs. On 9/5/17 i booked enhance green ro. I made full paymentof rs 13990/- (Receipt no 379) to m/s k b enterprises 233, hakikat nagar, near gtb nagar, delhi-110009., its authorised dealer.
From 9th to 13th he did not supply it.
From 14th to 22nd we were out of station.
From 23rd onwards again we were reqested the dealer to supply and commission the ro., as we were forced to take water from our naighbours.
Every time he will come with some or the other excuse for non supply.
It our request to refund our money so that we can buy some other make of ro.
Allmost 20days have passed could not get ro. We fear that we may get the same treatment after sales also.

We have taken 1 year contract for eureka forbes and we have not been served accordigly.
We are calling to eureka forbes from morning and observed that all the customer care officers are only refistering the service request numbers and no one is attending the customer.

The service provided by eureka forbes by surprise is worst and we are experiencing the same.

We have taken 1 year contract for eureka forbes and we have not been served accordigly.
We are calling to eureka forbes from morning and observed that all the customer care officers are only refistering the service request numbers and no one is attending the customer.

The service provided by eureka forbes by surprise is worst and we are experiencing the same.

Sir.
My purchase date of the product was 17/04/17 and it was delivered after 2 days. I was asked to inform the concerned person as soon as I receive the product for demo. I did as asked. Everyday I keep calling Mr. Rana [protected] without any results. Please take back your product and kindly refund.

Sanjeev Modani
Invoice Number [protected]

Order number
[protected]

We are using ur water filter for more than 10 years, every year we use to do amc of it as company says any part work would be replaced, but it is so shameful to know that these people use to repair the parts and reuse them instead of replacing with new one, such a big company and such a shameful act.
Every month i have to make a complaint atleast for 3times, the company is more interested in money than services, as these people visit is atleast minimum 2-3 days.
Its a request please replace this filter with the brand new one or othervise i could take a strict action

I had purchased ec i clean vacuum cleaner from your salesman named mr. Sumit nandi from sodepur region on 23.03.2017. After that i repeatedly asked him to provide a demo of the machine so that i could use the machine. But he continued to give excuses for not providing demo. Then i contacted your customer help line[protected] on dated 15-05-17, 21-05-17, 25-05-17 and 26-05-17. But every time i have been given assurance that the said product will be demonstrated within the span of 24 hours. But it do not happen. So it is felt that i have wasted my money to buy the product from mnc like you.
Besides, at time of selling the product, your salesman assured me a free gift of provogue watch from the company which is still awaited.
Now, at this stage, i ask the company how i get the product demonstrated and what about the gift assured by your salesman of sodepur region mr. Sumit nandi ??

from : suman biswas, sodepur, kolkata
mob: [protected]
product code: [protected]

I bought green magna ro 6 months before. Suddenly the membrane filter got cracked without any reason and the product started leaking. When complained the service centre replaced it with some other prodict membrane and now the taste and tds of water has been resuces to horrible level the water is too bitter to drink. Now the company and service centre both are not ready to look forward to my cpmplaints because my prosuct is in warranty period and the membrane cost is high. Kindly look for this complaint and take proper and necessary actions. I am being thugged by the company and service centre.

This is to inform you that i had ordered
(Eureka forbes easy clean plus vacuum cleaner
Order id: [protected])
From snapdeal on 22nd may 2017.
When i had opened the packaging some parts were missing. I did not got the hose pipe which is the connecting link. I have got the pictures of all parts. Please rectify all these things. I don't know what is the case. Half of the time products are missing or not packed. It is a kind of a bigger pipe.

Dr. Utkarsh singh

We purchased the eureko forbes vaccum cleaner in april 2017, it has a warranty as well for 1 year. After we getting the vaccum cleaner to home the wheeles of it werent working, even we fix it tightly that doesnt work properly. Staright away it gets comes out of it and breaks down to 2 pieces, logged a complaint one person came and he said he will be coming in 2 days with new wheeles but so far no update from company neither from there technical agent. Need help from this company

Hi,
I am very irritated with customer care and finally writing this mail. I have raised a request for amc (In subject) for my water purifier amc and after that i have contacted customer service 3 times in last month. But still customer service people says, i will raise a ticket against technical person.

I am waiting for technical person sir ji. Looks like he is a big boss for eureka forbes water purifier. If he come to my home i will celebrate a festival. Because he is a god. He will not give his presence to all in time and where ever needed. Because he is god for customer. Customer is not god for eureka forbes. Technical person is god for eureka forbes customer.

I stay @wakad, pune. No service is being provided since a month. Its rediculus. I personally feel very bad about eureka forbes. I recommend do not purchase any products from eureka forbes.
Thanks.

Dear Sir/Madam,
I made a request for the fresh installation of enhance Aqua guard RO+UV+TDS water purifier on 25/04/2017 (for PIN CODE: 583123). I had been told that the installation will take 2 working days and will get call from technician before coming for the installation. But we didn't get any call regarding this. Later I raised a complaint on this on Friday regarding this. Again I had been told that the technician will come today by evening n will get call from technician before coming. Every day I am calling to the Eureka Forbes customer care and getting response that my request is at higher priority. When I asked for the Technician details, they are telling that they don't have the details. Really I felt very bad about the company service.