Eureka Forbes Complaints & Reviews

Myself - harsha pagare.
Customer code[protected].
Contact no. [protected].

I have taken amc (Gold - 2 years - contract receipt no.[protected] service from m/s. Eureka forbes on 25/05/2016.
As per the amc contract the service provider shall change the candle filter and required accessories per year.
However in-spite of many complaints registered (One of the complaint no - [protected]) and continuous follow-up from past 20 days, we have not received any service and we are just kept frustrated. We had a daily phone conversation with the customer care department of m/s. Eureka forbes. They always confirmed to attain the complaint but the same is still pending. Sometime their service man call and says that he will attain the place but will not change the candle filter.
We are cheated by m/s. Eureka forbes.
I have the signed contract of m/s. Eureka forbes (Attached herewith) and all the necessary evidence to go legal on the company.
Though request the higher authorities to look into the reported matter at the earliest.

Harsha.

Dear sir/mam

I have recently purchased a trendy steel vacuum cleaner on 20th may 2017 from csd canteen (Bill copy attached) of your company. On the vacuum cleaner box it was clearly mention that it contains the “user manual and demo cd” (Box pictures attached). On opening the box i found both the things “user manual and demo cd” missing and i didn’t found it ethically correct. I filed the complain to your customer care on 10th may 2017 (Complaint no) for providing me “user manual and demo cd” along with a product demo so that i can start using your product. But for my surprise, your company refused to give me “user manual and demo cd” and a free demo of the product, which i found highly unprofessional and unsatisfactory from a reputed company like eureka forbs.
Now once again i am forwarding a written request for the “user manual and demo cd” along with a free product demo and hoping for an optimistic response otherwise i will have to go to the consumer court for justice in my case.

Sir
I am anant kumar in banglore. I was purchase wd x2 wet and dry vacuum cleaner on 28/05/17. The product has some problem, i have get so may complain in erreka forbes customer service but i allways get the the answer our tecnition will attend within 48 hors. But tody 15 day's left they cannot attend. Plz i want to retained the product. Help me.. My contact no...[protected].

I purchased magna water purifier and i had a amc on 19.06.2016 from 26.06.2016 to 27.07.2017, during the amc period your service technician was not changed purifier filed, and i told several times to customer care on 05.06.2016 - 6.15pm - service request no.[protected], ii time on 09.06.2016-8.58am - service request no.[protected], iii time on 16.06.2016. Still the service technician was not come and clear the service. Please complete the service request. Otherwise based on the amc copy, i am go for consumer court and made a complaint to eureka forbes. The last chance for complete my problem is 19.06.2017.

Sir,
On 27/08/16 we get first service, mr. Bablu mondal ([protected]) came and service all issue, after six month latter we face problem on filter then we call the customer care but they not send any man for service. We call again then a man visit our home and say for three year insurance and etc. And say for charges.
I said that man, my problem was that why should i pay when i call customer care 1st time on my warranty period.
The technician say that he don't know about that then we talk to her senior and the senior say that the will take an action for that. But this man take no action
Again i call customer care and similarly this new technician say again for 3 year insurance.

We bye product from aditto ([protected]) from pujali, budge budge,
From 2nd service adittio constantly not replying our calls

I want a sollution

We have complained for 2 months but still no action on the complain.
The machine is not working and there is no pure water to drink. We have called the customer care 20-25 times but always getting the same excuse that they can do nothing as their system is upgrading. The first date of complain is april 24 2017.
The machine is still in warranty.
The technician comes and says nothing can be done they make a temporary fix but after 2 hours it again stops working. On asking for the machine replacement, the customer care says nothing can be done as system is upgrading.
Cant exactly provide the complain number but the mobile number registered is [protected].
The desirable resolution of the complain is to replace the machine as it is still in warranty period. The technician himself said the machine is faulty but they not replacing, or perhaps waiting for warranty period to end.

I had an e boiling model of water filter of your make, which i gifted to one of my relatives residing at kaliyagunj (District hq - raigunj) of west bengal almost 2 months back on my shifting back to kolkata from karnataka. Since then several approaches have been made to local as well raigunj service centers to get it installed but to no avail. All along the offices are insisting on buying new one.in spite of complaining this issue to customer care over phone almost 3 weeks back delivered no result. On 13th june again a complain was lodged on mail at [protected]@eurekaforbes.com failed to generate any response.

I have a flat at kolkata equipped with your make of water purifier for which a contract was agreed into for a period of 3 yeras w. E. F 2014. It has been observed that even for scheduled maintenance activities the local office at bhawanipur (Kolkata) has to be reminded several times to get the problem attended. Presently since last one week we are experiencing the problem of clogged filter cartridge. Nobody came forward for scheduled visit. The regular servicing man not lifting phone and even a complaint via mail did not deliver anything positive.

In both the cases the experiences are frustrating.

Purchased set of two filters from the company online.
I have to wait for two days for five glasses of water. It's absurdly slow and customer care bounces it to dealer who bounces it to another dealer citing area and third one never responds.

I need either the filter to be serviced or replaced with normal functioning one.

My contact [number removed]...

My vacuum cleaner (Old type) was repaired based on my complaint on 28/02/2017 and i paid rs2100/ for the repair. The complaint was some short circuit and your person (Mr. Pravin) informed the coil was burnt and it has been set right.
The next day when i operated, it did not work; but the problem was different eventhough the machine was on (Green light)
I called mr. Pravin many number of times over his mobile and through the customer care;but no response till i was forced to tell "i will lodge police complaint". On 26th april, my vacuum cleaner was taken by one ilayaraja sent by pravin.
Since then i have been pressing pravin — but he has been telling that spare parts are not available since it is old type;
But on 30th may when i called, he said it cannot be repaired and will return it.
I asked him to give me anew one on exchange for which he said "it is not possible"
My request is:
1) new machine on exchange
2) rs2100/ paid is to be refunded or to be adjusted in exchange price.
I am eligible for addititional compensation for the mental agony for the past 3and half months which i will claim if my requestis not conceeded.
Expecting early reply
Regards.

Last year i have taken amc for aquaguard water purifier as their sales person told that it will give you peace of mind and now after making complain about my purifier not working they are not responding. I am following them for almost a week but no one turned up. I suggest not to take amc better not to take product itself as customer care is pathetic. Everyday they are telling it will be resolved by today but nothing happens after that.

Naveen

Water purifier+ro+uv magna machine installed on[protected], leakage observed from bottom rear and front side,
Installation person not entertaining such problem, sales person visited once and no support given by technical person, problem is still not resolved.. Need to replace machine without any problem.. It is observed that machine reached late at home the first failure.. Machine reached and installed with another problem of leakage.. Please replace machine.
Paid all money

Lekheshwar katre,
Moshi, pune
[protected]

Respected sir/mam,
As per official bill, we purchased an aqua guard (Classic +) from eureka forbes on 27/09/2016, but it failed in functioning properly after first servicing. Now the water which it is giving is in very bad condition. Not only mud and dust particles are seen in a heavy quantity in the water but also odour of the water recieved is a terrible. We made a complaint a four month ago, but we havent recieved any proper feedback on our complaint. Their technicians are just coming and having a look at the product but they have'nt repaired it. Moreover, there staff members, manager, etc. Are arogantly talking with us and misbehaving. Due to this unhealthy drinking water our family is facing severe health problems and getting hospitalised.
Please look in into this matter as earlier as possible.

Hi,
I bought aquaguard water purifier superb model last year which is around rs.25000.in the past two weeks, water started leaking outside. I spoke with customer care & my request no is [protected]. The technician said i need to replace the internal parts which cost around rs.4500 & also he mentioned that i need to change the parts on every year. And also in the first time, while fitting the purifier in my home, fitter said i need to another filter outside the water purifier box. What the hell is that? While purchasing seller said nothing need to replaced regularly.

Amc service not done for more than an year by the eureka forbes company.
Details of the purchase and amc are given below
Customer id: [protected]

Inv no: [protected] dt: 01.05.2012

Latest amc renewal details as given below
Contract receipt number :[protected] dated 20/6/2015
Number of years for amc service: 3 years from 20/6/2015 to 19/6/2018

I would like to get the amc done quicklt since it is not done for last one and half years.
The usual period of regular free maintenance is once in six months.

Complaint number 2:
I could not talk to the complaint call centre in the helpline or the service centre number since the automated voice say that my numbers from which i call are not registered. This is bemusing on one side that you definitely has to call from the same number.
Secondly though i tried from all my existing numbers many times in different days the same responce that all my numbers are unregistered so i cant register my complaint is the response..
Please check what joke is this..
I am clueless on how to properly reach and complain

This is plain cheating.
Please act
Vinod u
27a visalakshi nagar
Kovaipudur
Coimbatore-42
Mob:[protected]
[protected]

Hi team,

I brought eureka forbes aquaguard ro+uv almost 3 years back and my customer id is - [protected]. I was happy with the product and service till last month. Every year i renew the amc.
Recently i got a call from service agent “vijay” (Mobile no – [protected]) that amc renewal is pending so i asked him to come and replace the filters also. He came to my house on promised day and renewed the amc along with water filter replacement.
The moment he left the house after changing the water filters i noticed that water is leaking from the filter and heard sparking sound & burning smell. I called him and informed the same. He promised to come on next day to check the issues. He came next day and after checking it we noticed that as the water filter was not fitted properly because of that water was leaking from the filter. There was wire beneath the filter which came under dripping water contact and got burnet.
I asked him to change it immediately as it could be very risky. He said that he is not having wire part with him so he will come after 2 days but since then he is neither picking my call nor responding back.

When i call him from my friends number he will pick it thinking its unknown number and the moment he hear my name and voice he just say “hello hello” and cut the call. After waiting for few weeks i finally called customer care on last sunday (11th june) and reported the same problem.
I have been told that the service request (Request number – [protected]) will be resolved within 2 working days and the request got assigned to the same service person - “vijay krishna” (Mobile no – [protected]).
It’s been 5 working days now and i did not get any call from him.
We can still hear the spark sound and burning smell. I am very much dissatisfied with the behavior and service of the agent and at same feeling risky to use the water purifier. If you (Eureka forbes) cannot provide a good customer service then please let me know. I’ll better sell this water purifier and go with some other brand.

Re. Acknowledgement receipt no. 255120 dtd 10.06.2017
Customer id no. [protected]

After taking a demo of aquaguard magna nxt ro + uv the salesperson mr. Ayannar ([protected]) had been calling us regularly for 2 weeks and finally he had offered us a exchange discount of rs.1, 900 on magna nxt model with mrp rs 18890 after exchange of our old aquaguard purifier.

But later we received an outdated magna (Not nxt) model of mrp rupees 17490, and when we informed the sales person he argued and misinformed us that it's the same model and just mrp difference just like that.

As we felt cheated we told him and his sales head mr. Senthil kumar ([protected]) to take back the unopened product and give us our payment cheque back and not to present the post dated cheque as we have issued a stop payment to the bank. Not only the sales head was rude, he told us to pay rs.1300 extra to get the new nxt model and even after many warnings he presented the cheque against our instructions.

This was very unprofessional and unacceptable from a reputed company eureka forbes. We demand an immediate action on the sales people and supply us the magna nxt hd ro+uv+uf model for the promised amount.

Note. We are a eureka forbes customer from 8 years now.

Toral mandot
[protected]@yahoo.com

Dear sir...
I purchased ur prodect of dr aquagurd magna hd ro (Nxt) on 24. Jan.2017
Inv. No [protected]
Oder no :[protected]
I registered my complnt on jun 13.. 12.15 pm for ur product damage.. Complaint request no. Is [protected] and cust-id is [protected].

My complaints prodect damage watar leakage under the bottam... Your customer care executive give time we wil reslve ur complnt... Bt aftr 48 hours we wont get any rply from ur service executive.. Today also i cal another time to ur costmr care what happen... I give compliments bt no respons... He told give a chance til evening i wil send u our service executive we will solve ur problem..
Bt still now thre is no responce in ur side sir.. We are get lot of problm in that... For cleaning... Kitchen ful of watar...

Its not first time last time few months back i registered one complnt bt... We wont get any response form ur service side...
I[censored] dont follow up ur warranty what u give than y did u give us sir... Whats the use in ur customer care
Dear sir, at last i hope ur side u wil understand our problems and solve it.. Please its my humble request...

Only ur marketing are good... And ur services are vry poor...

This is my first and last prodect may be... Bcz o[censored]r bad service... And i thoght i suggest my family and my frnd also... Dont take it..

Thank you sir

Your faithfully
Mohammad aneez u. H
[protected]
Mangaluru
Karnataka

I had bought vacume cleaner today and it seems like i can't operate or confused so i called customer care number but it's saying my phone number is not register and again i call delhi service center number but it's not picking up but in usual it's 24 hour service but now it seems like 2, 3 hour useless service. Earlier the shopkeeper really appreciate the company and i thought it's seems good and should recommmend my friend but now i think your service is poor. How can customer care can be like not picking up, not responding, does not exist. Don't make fool please, response as soon as you can as it's our first time to use this company and we want to contact further so please don't break trust in first time which make me feel disgusted. Response and if you want to contact them you can contact me
[protected]

Waiting since may for my mandatory amc. On two occasions, technicians came, but could not do the job as they did not have the filters of my ro machine to change. They aske me to call mr. Atul raut, service in charge, porvorim, goa. I cannot get through to him.
When will my service be done? This is my third year with amc only once the filters were changed.

My name is charudatta badhan and i live in nashik city.
I buyied dr. Aquaguard's "classic" model yesterday but started facing service problems from the first day of the purchase. I requested your sales executive who contacted me many times to buy the water filter but after i purchased it i requested him to provide a water pipe which is to be attached to the outlet from where purified water comes out but after calling him several times he didn't provided us the pipe and kept making the false statements whole day that he is in the way, etc etc and all that but till now i have not received it. So is this your sevrice after buying the product.https://questions.consumercomplaints.in/