Eureka Forbes Complaints & Reviews

I had registered a complaint for my ro+uv+uf+tds water filter which is just 5 months old. Now the water does not come out. Its been 5 days since i registered the complaint and no one has called me. I have made almost 20 calls to the customer service of eureka forbes and every time they only say sorry for the inconvenience and that the technician will visit today which never happens.
My complaint reference number is [protected] and the complaint is registered on 5th june, 2017.

Sir / madam,

On 17 may i called at the toll-free number to have my nova water purifier serviced. I got a service request number which was [protected] and name of the service person which was dinesh mondal. On the 18th he visited my house, examined the machine and took a day's time to change the panel which according to him was damaged. He took leave never to return.
What is worst this is not the first time that i got such irresponsible responses from eureka forbes personnel. This is my third experience. I am thinking of switching over from forbes to other company and will never recommend forbes to my friends and relations.

With regards
I'm kazi abul khayer

Complaint no. [protected]
We are not satisfied with service which has offered by service technician mr. Umakant deshmukh dt.09/06/2017. Machin leakage from right side. This is 3 time we are facing ignorance of customer service. Last time at the time of service call technician committed to change small one in side tube in the machin & he never turn up till date. Before that service call technician directly joint in put pipe to tank we had to make him correct on the spot. Why should i have to inform each and every service call. This is the burning example o[censored]nethical practice of eureka forbes. I think you are habitual of such type of activity. Jai hind!

Last service complaint dt.18 sept.2016
Dear sir,

This is to inform you that you are cheating & playing with customer’s health under eureka forbes annual maintenance service contract.
Today eureka forbes person came for routine servicing of my water purifier enhanced model without any information. Before doing maintenance servicing machine was working fine. Fortunately while maintenance service started, i was assistng service man because he was alone, at the end i noticed that he was reconnecting machine without micro filter then i asked the reason. He was telling it is choked so water will not pass in storage. I insisted him to assemble machine properly else take this machine to your service centre and repair it. At last he managed, i shocked. Even i doubt how it is done.
Now, am i & my family safe?
If i would not be there what will happen to me, can you just imagine.
Typhoid
Gastro
Cholera
Diarrhea
Dysentery
Hepatitis a
Fluorosis
Arsenicosis
Malaria
I am not satisfied with service and such type of dangerous contract.
If machine was proper before servicing and after servicing micro filter got chocked it is magic.
I think this is your good idea to earn money in business. (Advanced collection of money in the name of annual maintenance.)
1- new sales of new machine
2- new sales of parts like micro filter cartridge.
3- new cartridge sales
If you are not responding with appropriate action i will communicate your fantastic ideas on twitter and facebook.
I am attaching service card for your reference. Because your person has not given me any receipts of service.

We have a eureka forbes classic aquaguard model which is out of order since 3rd june 2012. We have lodged a complaint on their service helpline number no.[protected] on 9th june and the complaint was registered vide ticket no.[protected] on 4th june. We have been making several follow up calls to the customer service number every day and we are promised that a technician would attend to the problem in the next hour!!! (Yet to happen!!!)
Customer id [protected]
We are totally disgusted with the casual approach shown to customer complaint redressal by a market leader like eureka forbes. I would definitely not recommend them to any one else for their lousy service.

We had raised a service request for purchasing attachment kit for eureka forbes vacuum cleaner on 2nd june 2017. (Request number [protected]). We had also a confirmation that the service engineer would be available in our office within 48hrs from the above date. Every time when contacted the customer care, it was reassured that within no time the representative would be visiting us and would rectify the issue asap.
As on date we haven't had any one from eureka forbes visiting us and our product is still unusable.. Every time we contact the customer care, we generally have to wait for 1hr on call to get a reply that the service engineer would be directed to you today (On the same day). However it been occurring for last 4 days and still no luck.

Today after waiting on call for 1 hr, the customer representative expressed his inefficiency to direct the service engineer and also expressed that it may go beyond 2 days to rectify the issue. We have already wasted above 1 week just for the representative to even respond to the request.

Hope eureka forbes would help us with a speedy action on the same

I had lodged my complaint no.[protected] in eureka forbes on 7-6-17 about non functioning of my designa water purifier. I sent reminder email on 8-6-17. They by routine email informed me reminder request no. 99624478 and 99626780 on 8-6-17. Today is 3rd day of my complaint. Nobody has called me and no mechanic has visited me for repairs. Take action.

The spring in the hose adapter of my wet & dry vaccum cleaner broke around one year back. I approached the service centres & franchises for the same. At first they all tried to sell me the entire hose for rs.1000 to rs.1500 but i came to know that the hose adapter is available for rs.200 to rs.250. So i insisted only for that. They all said they did not have the hose adapter in stock right now, we will order for you and let you know when it comes. For months i have been calling them and asking for the hose adapater but they kept fooling me by saying it will come within the next one month, please wait for some more time, and the usual "we at eureka forbes are committed to serving our customers" blah blah blah. They are interested only to sell their products and never to service or repair or replace the products or parts unless they are very costly items so that they can make a fat profit on them. So do not buy any eureka forbes products because after sales service is zero.

Ref yr sms to[protected] at 7.42 amd 751 pm regret to inform ur rep koduru santosh who came to attend rly service to my aqua guard water purifier has faile to attend sevrvice and instead he spoiled the candle and n his request i have given my cordless phone to him and he himself had booked service reques without my knowledge being i am earing impairedaan aged 70 yrs. Cheated me in otherwords donot deputed nskilled workers

Sir, your sales persons are cheating customers, first they have taken d. D on the name of eureka after that they took cheques for installment which is beneficial for us, they promise to return the d. D, the same is not returned to us. Sales person cheating many people like this. I need my money back i have paid 18500 around. I spoke to mr. Babu, gangadhar, ramya those who are involved in this scam. Pl kindly arrange my money back. Pl take immediate action. Anitha m [protected]

I am from kerala kottayam. I asked three months eureka forbes service center to change my water filter and repair my vacuum cleaner there no response from concerned authorities. We trusted ur company buyed ur product, service centers cheat us. Dear higher officials of this company kindly note if my compliant not solved i have charge a case against this company service center. My no [protected] kindly call me. Call concerned authorities to solve this matter immediately

I had a complaint [protected], about the taste of the water which is very raw. I changed the candle on 1/6/2017 for rs950 from you guys only but still i'm getting the same raw taste. After 4 days your technician visited and he told me that my water purifier can only change the water taste to a certain level of 300 but the direct water which is coming from the supply is more than 300 so it can't change. I was very shocked to hear that because then how come before the water taste was good. I am very much disappointed and upset with eureka.

Regards,
Kaustav

I bought an amc for my aquaguard e-ro from your esteemed company on 8th november 2016 contract receipt no.27212901 for one year. At the time of contract the company person assured for 3 free service in an year.

I raised an request for service on 31st may 2017 (Complaint no.[protected]) in that time the customer care executive assured within 24 hours service will be done, after again i done followup on 1st june 2017 with mr. Saravana and 2nd june 2017 with mr. Praveen, every time the representative assured it will be done within 24 hours.

After rigorous followup today i came to know that the contract is not updated in the system. So, the representative will not do the service.

Now i am having serious doubt about the service of aquaguard, i paid almost rs.5500/- per annum where there is no register in your system and assurance of service.

My questions is
1. Who is responsible for registering in the eureka forbes system even the customer has made the payment and having the contract recipt?
2. Even after followup with represtnatives, only assurances is coming, nobody is interested in resolving the issue, when the company will do the service?
3. Whether so much of followup is required for taking amc service?

Resolve this issue at the earliest otherwise refund my money.

Regards,
Sunitha

Email id - jp. [protected]@gmail.com

Hi,

I had bought an Dr Aquaguard Geneus Plus RO and called your customer care for installation. The reference number is [protected]. The service did not happen for 4 days. I called up again. They said they will send the technician in 2 days. Again nobody came. Then I called again. Again the same thing happened. Today I called up for the fourth time.They gave the same answer.

I don't know what is happening. Did I buy a Eureka Forbes product ? or some random roadside company product? I your work over once you sell the product to me? What do I do with this product?

Please help
Sashidhar Nivarthy
[protected]

I mujibar sekh from krishnagar, dist-nadia, west bengal, i purchase a filter eureka fobes eternity filter last year march here my water tds 660.. Ur sales man measure but they have not told that this machine for low tds area that i saw your sight that is 200, i belive in ur product and item but ypur sale man not bother to tell this tds matter as normal human being i don't know that time about this tds matter, if i can expend 12400 then i can also expend 19000 to 20000 for my family and kids, i don't know why your sales man by knowing ly given this product that this is high tds area... Now what i will do? Plase change my filter for better.. And this is your sales man that nomal people cant belive, i am dis hearten.. Because i belive the eureka fobes... This for your infaomation and necessary action thnks... Mob no [protected]

I have purchased dr aquaguard one year before, now technician is telling to replace the filters every year and cost is rs 5500/- thats huge amount.
Spending such amount every year is bit difficult for consumers.
This was not informed earlier. Company is making money by charging huge amount on consumables. We got cheated by company.

Atul pakhale
Ph no [protected]

Even after a month long struggle between customer care executives and technicians no efficacious result has been delivered. Booster pump for ro+uv+tds water purifier which the technician installed stopped working after a week and since then after every complaint we r send the details of technician rohit who gives us the no. Of customer care executive meenakshi n it keeps going like that.

I bought two year amc for my aquaguard reviva in the month of june. But the aquaguard service person could not fix the water filter. It started leaking the same day he replaced the cartridges. Whenever i call them, they take a week to pay a visit. Every time he takes some shortcut and is never able to fix the problem. Poor service, defective products, lazy people. Do not waste your money in any aquaguard product. We don't have access to clean water even after spending 10000 rupees on amc. Not to mention the extra time we lose everytime in calling him and attending him.

Dr. Jayashree ramana

Water strainer and carbon filters for aquasure xtra tuff 18 litres water purifier have gone bad in may 2017. We have searched the whole local market at margao, south goa. We have lodged a complaint with mr. Smith - mobile no. [protected] to provide us with 3 nos. Water strainers and 3 nos. Carbon filters for our water purifier. We were given to understand by the shop talaulikar traders, at margao south goa from whom we purchased the machines that mr. Smith is in charge of its service centre.

We placed our order with mr. Smith on 3rd june 2017, it seems mr. Smith is beyond our contact now. Kindly arrange to deliver the above parts to us at the earliest.

Paid for amc on 5 jul 16 via sbi cheque which was deposited in name of eureka forbes amt 3810 can provide you bank statement for 2 service and filter replacement but got no service till now when i called shocled to know that i havent paid and there is no record with you the service who keeps on hold for 30 min to come back with unethical and clever one liners jas zero information
Will escalate to state consumer forum and file a written complaint against you as this happened in 2015 16 too when i had paid on 4 jul 2015 for this kind of loot

Dear Sir / Madam

My Name is Himanshu Maloo from Mumbai. My customer number is [protected].

I have Aquaguard compact model. I had taken 3 years GOLD service contract on 29th Sept 2014.

In last almost 2.5 years i have only received 4 services that too after number of follow-ups every time. My last service was done on 17th Sept 2016.

This time again i had put the service request on 29th April 2017 by calling on customer service help line. request is not yet handled even after more than a month.

please help URGENTLY.

If request us not handled in this wk, i will be forced to go to consumer court.

thanks
Himanshu Maloo
[protected]