Eureka Forbes Complaints & Reviews

Dear sir/madam,

I am writing the issue i have been facing since day one. (Pathetic service and customer call center, not trained staff and service engineer, product is also not good)

Here is the list

1. I purchased product in sept 2016 but i didn't got delivery at my door step. I have been asked to visit nearest taluka place (Sangamner) to collect it which was 17km from my home town.

2. After doing long follow up for installation it got installed towards the end of oct 2016.

3. Within a month product started giving issue like machine use to shut off automatically, some time water was coming to storage tank, bitter in taste and raised support ticket for the same and but it took 2 months to to resolve but solution given is not satisfactory and i use to get 10 calls in day to just to check whether my issue addressed or not. Major height of the call is that daily 10 different people use to call me from different locations like pune, nashik, ahmednagar, sangamner, aurangabad but no one had solution.

One engineer visted during this period after long follow up and he said that machine faulty and get it replaced (His statement was shocking. He said when you purchase form online i. E. Form company site you mostly get faulty product and company will not help you). I again complaint with the this issue and one sr person visited and told me everything is fine about product and just increase the height of the water tank. We have increase the height of the tank as per his suggestion and told him to come and visit and check if all ok but my bad luck he didn't responds back (From feb -17)

4. After six month from purchase date there is not service call received (Which is promised server) and i called them and asked them to get the service done because i had start facing an issue like filtered water was coming to the storage tank.

5. After few follow-up engineer visited to my house and said that ro membrane needs to be replaced. I was shocked! I asked him how come this is possible then he said no idea but it needs to be replaced.

6. I call service executive (Phone call) and asked them that how come ro membrane stopped working before i get 6000 liter water (Output water which you have told me before purchasing) and he replied i will ask some senior engineer to visit and check the issue but till date no one has visited from after 9 - may - 2017.

7. I did regular follow-ups and i had received same response but no one visited.

There are so many issues other issues i have faced since oct - 16 after installation form service team, water purifier.

I am really frustrated about service from eureka forbes and i want all my money back from the company and take your product back.

Customer id: [protected], product is registered/purchased on my brother's name: shivaji

On thursday, 18 may 2017 8:52 am, rohit krishna wrote:

Rohit krishna,
Advocate & notary public.

Address for correspondence :
Old no.22, new no.41,
Mint street, first floor,
Chennai-600001
Cell phone: [protected]

Rpad
[protected]
To
Eureka forbes
Service headquarters
Bangalore
[protected]@eurekaforbes.com
Sirs
This is with reference to water purifier ro + uv model which i had purchased in middle of 2015. From the beginning it has been giving me a lot of problems. The filters attached to the machine become bad very quickly and do not last more than 6 months. However i was extremely shocked when a complete set of filter valued at rs.4, 600/- bought under invoice no.27396549 and for which the amc was for the period[protected] to[protected] and it was told they would replace and service all defects till then. I am really shocked that inspite of the above guarantee being given for the period[protected] to[protected], all the filters got bad in may 2017 itself within one month of purchase. When a complaint was lodged on[protected] vide request number [protected], a message was sent that your technician mr. C. Velmurugan mobile no. [protected] shall attend the complaint. However i am made to understand by your technician that the filters have gone bad and have to be replaced. The manger in charge of your operations and the boss of your technician informed me that he can change one of the candles free of charge and for which i have to give in writing to them that i shall not ask for any other change of filter henceforth and that too inspite of the amc being valid and in operation and also told me that i may have to pay rs.1000/- or more extra if other candles have to be changed (Not all but only those required).
It is amazing that a set of filter which is guaranteed to last for one year gets bad in one month and then your representatives instead of replacing the same is asking me to pay additional monies to change some of the filters (Not all). They are blackmailing me to issue a letter that i will not henceforth ask for any

: 2 :
Replacement under the amc if they change one candle free of charge. I am shocked at this attitude of your company representatives which is without any basis and has caused me deep mental anguish and hurt. Why are your companys representatives refusing to change the filter is unknown. Such a big mnc company cannot go back on its words so quickly. I request the higher authorities to take up the matter earnestly and redress my grievances immediately. I shall take up the matter further if no action is taken. I am awaiting a response to this letter. Waiting in anticipation.
Rohit krishna
Letter written subsequently
Dear sir. I am extremely sorry to state that though your representatives spoke to me about changing most of the candles free of charge and asking me to pay a sum of rs.800/- for changing the outside candle and one inside candle nothing has happened inspite of waiting for three days. Kindly take speedy action and do the needful. Rohit krishna

I am using aquagaurd royale for the last 15 yrs. On 9/5/17 i booked enhance green ro. I made full paymentof rs 13990/- (Receipt no 379) to m/s k b enterprises 233, hakikat nagar, near gtb nagar, delhi-110009., its authorised dealer.
From 9th to 13th he did not supply it.
From 14th to 22nd we were out of station.
From 23rd onwards again we were reqested the dealer to supply and commission the ro., as we were forced to take water from our naighbours.
Every time he will come with some or the other excuse for non supply.
It our request to refund our money so that we can buy some other make of ro.
Allmost 20days have passed could not get ro. We fear that we may get the same treatment after sales also.

We have taken 1 year contract for eureka forbes and we have not been served accordigly.
We are calling to eureka forbes from morning and observed that all the customer care officers are only refistering the service request numbers and no one is attending the customer.

The service provided by eureka forbes by surprise is worst and we are experiencing the same.

We have taken 1 year contract for eureka forbes and we have not been served accordigly.
We are calling to eureka forbes from morning and observed that all the customer care officers are only refistering the service request numbers and no one is attending the customer.

The service provided by eureka forbes by surprise is worst and we are experiencing the same.

Sir.
My purchase date of the product was 17/04/17 and it was delivered after 2 days. I was asked to inform the concerned person as soon as I receive the product for demo. I did as asked. Everyday I keep calling Mr. Rana [protected] without any results. Please take back your product and kindly refund.

Sanjeev Modani
Invoice Number [protected]

Order number
[protected]

We are using ur water filter for more than 10 years, every year we use to do amc of it as company says any part work would be replaced, but it is so shameful to know that these people use to repair the parts and reuse them instead of replacing with new one, such a big company and such a shameful act.
Every month i have to make a complaint atleast for 3times, the company is more interested in money than services, as these people visit is atleast minimum 2-3 days.
Its a request please replace this filter with the brand new one or othervise i could take a strict action

I had purchased ec i clean vacuum cleaner from your salesman named mr. Sumit nandi from sodepur region on 23.03.2017. After that i repeatedly asked him to provide a demo of the machine so that i could use the machine. But he continued to give excuses for not providing demo. Then i contacted your customer help line[protected] on dated 15-05-17, 21-05-17, 25-05-17 and 26-05-17. But every time i have been given assurance that the said product will be demonstrated within the span of 24 hours. But it do not happen. So it is felt that i have wasted my money to buy the product from mnc like you.
Besides, at time of selling the product, your salesman assured me a free gift of provogue watch from the company which is still awaited.
Now, at this stage, i ask the company how i get the product demonstrated and what about the gift assured by your salesman of sodepur region mr. Sumit nandi ??

from : suman biswas, sodepur, kolkata
mob: [protected]
product code: [protected]

I bought green magna ro 6 months before. Suddenly the membrane filter got cracked without any reason and the product started leaking. When complained the service centre replaced it with some other prodict membrane and now the taste and tds of water has been resuces to horrible level the water is too bitter to drink. Now the company and service centre both are not ready to look forward to my cpmplaints because my prosuct is in warranty period and the membrane cost is high. Kindly look for this complaint and take proper and necessary actions. I am being thugged by the company and service centre.

This is to inform you that i had ordered
(Eureka forbes easy clean plus vacuum cleaner
Order id: [protected])
From snapdeal on 22nd may 2017.
When i had opened the packaging some parts were missing. I did not got the hose pipe which is the connecting link. I have got the pictures of all parts. Please rectify all these things. I don't know what is the case. Half of the time products are missing or not packed. It is a kind of a bigger pipe.

Dr. Utkarsh singh

We purchased the eureko forbes vaccum cleaner in april 2017, it has a warranty as well for 1 year. After we getting the vaccum cleaner to home the wheeles of it werent working, even we fix it tightly that doesnt work properly. Staright away it gets comes out of it and breaks down to 2 pieces, logged a complaint one person came and he said he will be coming in 2 days with new wheeles but so far no update from company neither from there technical agent. Need help from this company

Hi,
I am very irritated with customer care and finally writing this mail. I have raised a request for amc (In subject) for my water purifier amc and after that i have contacted customer service 3 times in last month. But still customer service people says, i will raise a ticket against technical person.

I am waiting for technical person sir ji. Looks like he is a big boss for eureka forbes water purifier. If he come to my home i will celebrate a festival. Because he is a god. He will not give his presence to all in time and where ever needed. Because he is god for customer. Customer is not god for eureka forbes. Technical person is god for eureka forbes customer.

I stay @wakad, pune. No service is being provided since a month. Its rediculus. I personally feel very bad about eureka forbes. I recommend do not purchase any products from eureka forbes.
Thanks.

Dear Sir/Madam,
I made a request for the fresh installation of enhance Aqua guard RO+UV+TDS water purifier on 25/04/2017 (for PIN CODE: 583123). I had been told that the installation will take 2 working days and will get call from technician before coming for the installation. But we didn't get any call regarding this. Later I raised a complaint on this on Friday regarding this. Again I had been told that the technician will come today by evening n will get call from technician before coming. Every day I am calling to the Eureka Forbes customer care and getting response that my request is at higher priority. When I asked for the Technician details, they are telling that they don't have the details. Really I felt very bad about the company service.

Hi i rasied a complain regarding my classic+ product which i bought last month, and within month it has started creating issues.. After resgistring complain for six time minimum since last two days my issues is not been solved yet, moreover customer care attending people are disconneting the call just by taking details and when answering the call they are just saying we have raised the call and it will be solved soon.. Two days without water at home in this scorching heat, worst service..

Hello Sir/Madam,
I made a request for the fresh installation of enhance Aqua guard RO+UV+TDS water purifier on 17/05/2017 (for PIN CODE: 573135). I had been told that the installation will take 2 working days and will get call from technician before coming for the installation. But we didn't get any call regarding this. Later I raised a complaint on this on Friday regarding this. Again I had been told that the technician will come today by evening n will get call from technician before coming. Every day I am calling to the Eureka Forbes customer care and getting response that my request is at higher priority, technician will come by 4 PM or 6 PM or next day within 12 PM.
When I asked for the Technician details, they are telling that they don't have the details. Really I felt very bad about the company service.

My water purifier is not working from 22nd May 2017. I had been registered my complaint on 22nd May 2017 but till dater their is no response from the company service department, service executive or technician. My complaint no. [protected] dated 22/5/2017 and complaint no. [protected]. Ground water in my area is not suitable for drinking at all and I am phasing very acute water problem last 4 days.
I would be very grateful if you May do some favour to me resolve this critical problem.

Thanks and Best Regards

Prakash Chandra
Mobile no. [protected]

Hi i am regular user for waterpurifier of aqua sure for 6 year. We recent renew the service contract. The enginer give us all wrong ideas on our current waterpurifier for the working condition. As we already have the service paid for the 3 year in advance. We was been told to buy the new advance waterpurifier.
So we paid for 2 unit on our current home where the regular routine service was been done as required. Now its been more then months. Our new waterpurifier is just laying without any installation done. We have been calling the sales guy mr. Yogesh kumar shukla his mobile number [protected]. He said as regular it will be done. But none of them are coming and the regular contract team which was doing my old waterpurifier also stop coming for getting the issue fix.
This is really bed. As we buy this waterpurifier for our health purpose. But they aretaking it just a bussiness deal. We rec call on 23 may after almost a month... My both units are laying without working...
Pls dont pay them until you get them install and working fine on your home or office... Worst service...

Dear sir,
My self Sayyed Aamir and my employee code is 4013463 and my contact number is [protected]. I had joined the company since 3 months earlier and sir company is good but I have some issues regarding my salary so I'm in very troubled sir and I had thought to go to consumer forum because i didn't get my salary and I said to my bm also and all documents are submitted to the company also but I didn't get any salary so sir this is my last letter to you and tomorrow I'm going to consumer forum for my justice...

I had placed an order for aqua purifier on[protected] time 20:34:31 on installment basis which the salesperson irresponsibly swiped the card for total amount of rs.9490 which when asked to cancel the request said he will take a day to cancel the payment method. Since then he is not been receiving the phone or the phone number is no longer available.

Secondly we have note received the product till today. We have been calling the person and telling him to inform us one day before the delivery so that we cannot miss the delivery, but the co-operation is very poor.

We have to cancel the order because of this poor service right from the beginning and no longer wish to go ahead with this product.

Here are the details of product,
Customer (Me) : sharad bibave
Css's name : dharmendra
Code no: 9042660
Date :[protected]

I have been using your water filter since 1990 & gradually got equipment up graded to "i nova" model few years back. Over the years i got your service department prompt response whenever i made complain about the equipment problem & i was proud of your service. Recently i thought o[censored]pgrading by working "i nova" model with "dr. Aquaguard magna hd ro" model & purchased the equipment "on line" from "shopclues" (Receipt no.[protected] on 17.05.2017. I requested your service depart on ph. No. +[protected] for installation & i was given complain register no. 99420010. Unfortunately no one turned to install the equipment till & no one is answering my call on ph. No.[protected]. It appears eureka forbes sales department does not want to provide service to the customer who does not purchase the equipment directly from them, for the reason better known to them. If that is the case, then eureka forbes should not allow others to sell eureka forbes product. As a customer we are not supposed to know this internal problem & i got trapped in this. Extremely shocked with this miserable service rendered by your kolkata service provider, which is drastically effecting your market reputation. Now i feel i should not have purchased this equipment from eureka forbes, instead i should have purchased this from kenstar who is having far better after sales service at kolkata. I will appreciate if you try to sort out this problem within a day or two. Thanks.