Eureka Forbes Complaints & Reviews

Product is giving problem, had complaint many a times. its been over 6 months but the problem is not been resolved by the company and on top now there person has stopped visiting.

Though my Dr Aqua Gaurd Magna is in warranty but still everytime the tecnician visit my place they asked us to take the contract and then the problem will get resolved and when we ask why in warranty we we to take contract for that they don't have any answer.

Please tell me how to go forward.

My customer ID is [protected] of the water purifier RO+UV+TDS in warranty .It has been seen the TDs fixed 100mg in the first service found only 13 in next service.The change of TDs shows that the adjustment knob may be defective or technical fault in the machine. The engineer not able to give correct reply that why the TDs changed automatically after adjustment of TDs. I request the company should rectify the fault at the earliest.

We bought the Aquaguard-Geneus-RO-UV-UF through paytm and delivered on 05/12/2017 to pincode 508207. On friday we called the customer care for installation and we are informed that with in 48 hrs technician will be coming.

On 05/15/2017 we registered a complaint and the number is [protected] .Still now we didn't get the installation done and every day your customer care people are telling that they will be coming today for n no.of times. The people at customer care are so rude that they will question us why it is showing as dealer for our call even though we told that we are customer for 3 times. Every day we have to call them and wait for 1 hr to get the same request escalated to some supervisor and they doing nothing in the end.

Your customer care people can change the records and tell us different pincode and phone number what we have provided when asked at different times.

Atleast we asked the supervisor to give the hyderabad technician number so that we will provide the transport charges and get that installed but the person told they don't have the contact number after waiting for more than an hour in a call. If you people are not having the number then how will you get that installed ?

Please let us know when will be the installation be done at earliest possible actually we have lost the hope on your company and we don't have any patience to wait and call your customer care people only to listen it will be done today for everyday.

My name is Mrs Aparna Nair.
I had lodged a complaint with eureka service centre mumbai on may8th regarding an issue with my aquaguard genius water filter. The mechanic Mr Waqar Shamshi visited my house the next day for the service n he said that there is a pblm with the chip.That was changed after two days bt then again the filter started showing the service light within two days..Again the same person visits my house n he says that there is a pblm with the sensor n it would take him 2 days to procure the part. Again I showed a lot of patience n waited fr 2 days n it was repaired on the 3 rd day..Again within 2 days the filter started showing the service light. N today it's bn 5 days nobody has turned up to repair the filter evn after a lot of request from my side. I have even spoken to the service provider of colaba area Mr.Jaywant Warik. But evn he seems to be hand in glove with the mechanic. It's bmp over 2 weeks now that I am without a water filter and I have bn borrowing water from neighbours fr the last 2 weeks. Bt nobody seems to understanding the gravity of the situation.. I never thought that the service of eureka forbes, who claims to be the best, to be so atrocious were the technician (mr.waqar shamshi) has absolutely no clue as to what he is doing n constantly is on the phone asking fr instructions to repair it n evn after that screws up the whole thing.i am totally disappointed with this lackadaisical attitude of the service providers in colaba area of mumbai n feel that they should nt be in this field if this is the attitude.

Hi,

I had purchase "Eureka Forbes Aquasure Crystal UV Water Purifier" in 2014.
Also taken "Service Contract" of Rs.4080 on 23-Nov-2014 for the service period of 23-Nov-2014 to 23-Nov-2017.
But I haven't received any service till date.
I had raised multiple requests but no response from "Eureka Forbes" service center.

Ichalkaranji(Dist. - Kolhapur Maharashtra)Local Eureka Forbes Service Vendor not responding to calls.
He keeps telling that he recently has taken Service Center from some other Vendor and don't have data regarding Customers and their models.

Till date, I haven't received any job card record from "Eureka Forbes" for "Contract Service" I purchased for Rs.4080. Even Service Vendor not having any data for this.
It's so much unprofessional and careless response from Eureka Forbes.

Complaint no. is [protected].
Request number is [protected].
Request number is ''[protected]''.

Hello,

We have been asking for paperbags for our Eureka Forbes Euroclean 200 vacuum cleaners for more than a year now from the thane office of Eureka Forbes.

Despite following up for such a long time we haven't received paperbags because the office is 'always out of stock'.

Its disgusting to be sold a product by Eureka Forbes and not have 'after-sales' in order to use the product! Please help us resolve the same.

Edit: After seeing so many unanswered complaints regarding paper bags, I wonder if this company is really interested in keeping up its brand name which it has earned over the years!

I had purchased eureka forbes water purifier on 20 may 2017 from their direct sales team (Sales person mane mr nagaraj). They were prompt in collecting the payment and promised to make the delivery and installation on sunday i. E. 21 may 2017. Despite constant calls they delayed and made the delivery on monday and installation is still not done. Everytime we make a call they say technician is on its way and most of the time the sales manager switches off his mobile.

This is highly unacceptable and unwanted service from this brand. Please take corrective action at earliest else refund the money

I booked a fresh installation on 19 may 2017 with a complaint no. [protected]. Service centre people first said they will send the technician but till today they have not send and i am continously calling them and today they said they have not received the fresh installation request. Then i called the customer care for complaint they mentioned that they have registered a wrong installation request n said sorry. But in all these things i have faced the problem n till now water purifier is not installed. This is not the way a well known company treats their customers. Kindly look into this matter seriously. Other complain numbers are: [protected]
[protected]

Hi,

I have purchased aquasure expert ro water purifier for rs 18500/- on 19/10/2014. Got it under amc coverage from last 2 years which cost around 4850/- each year. It worked fine for 1 year and from then on it has been having some or other repair every month. We have requested for replacement as we are facing the problem every month and have to buy water cans every month until the technician resolves the issue. This has been the same from last 1 year and everytime they promise that no more issue occurs but unfortunately again it is the same.

I feel like i have been cheated as that i have paid rs 18500 for purchase and rs10000 for annual maintainence for 2 years and again around rs10000 for water cans which is like suffering after paying. Please take an action so that remaining people wont suffer the same discomfort.

Im from chennai. I have purchased Aquaguard Enhance RO+UV from Army Canteen, Chennai last Monday (May 15th, 2017). I have called their customer support on May 15th, 2017 itself. They registered request and they have told me that technician will call me with in two working days.

It has been more than a week, Im calling their customer support daily. They keep on telling same answer for every day that technician will come EOD today. I have esclated this to their manager also, he also giving same reply.

This is very very worst customer support. I have ever received. If any one want to purchase aquaguard/Eureka Forbes's products, please consider that you wont get technical/customer support.

Hi,

Please consider that i have purchased one dr. Aquaguard magna hd ro + uv in may 2016 (Invoice attached below). However i am facing continuous problems in the product.in the last 6 months technician has visited 5 times for the servicing of product in respect of complaint raised by me.in the last visit of technician during the month of november 2016, he clearly instructed us that if you still face the problem in the product then you should get the product replaced as soon as possible.

As correctly said by the technician, again we are facing problem in the product from the last one week and not able to get a single drop of water from the filter and thus i raised the complaint on monday dated 05.12.2016 having complaint number 97782720 and it was clearly told to me that the product shall be replaced maximum by today i. E. 07.12.2016.

However when i again called the customer care executive today, then he told that your complaint is in process and technician will visit again and gave me another complaint number i. E. 97806139. However i clearly requested the customer care executive that i do not require the technician visit again, however need immediate replacement of product.

Please consider that i purchased the product considering good image of the eureka forbes, but presently facing lot of harassment due to product incapabilities and miscommunication by the customer care team. Requesting you to please help me at your earliest and get the product replaced by today itself.

Inspite of repeated request, there is nor response till yet.

Thanks

Ravi gupta
[protected]

Dear sir,

Greetings. I bought dr aquaguard magna hd ro+uv on 20.09.2016.in this eight months i have faced problem for 8 times which is certainly not acceptable. Your service engineers attend the calls frequently but there is no permanent solution. I am vexed with the product and request you to replace the same before warrenty period got expired. My recent service request no is [protected]. My customer id is[protected]. It is very urgent.

M srinivasan, coimbatore,
Mobile [protected]

Dear sir or madam.
I am a regular user of eureka Forbes purifier. I complaint 15th May 2017 to my nearest service centre continuously, but no can replay and listen my problems. They always excuses something, they don't recieve my phone's call they fraud with me, they are cheater.so meny time I called to customer care centre of eureka Forbes to send technician to my home for servicing of my purifier. But every time s your employee priyankha dey, arnab mandal atonu...they note my complaint and promised to me within 1hr they will send the technician to my home for servicing of my purifier .But now I complitly fedup with there response. I wasted my lot of time and money in calling theme. I never expected such a very bad servicing from a standard top most one company like eureka Forbes. I am sure there won't be a single customer who is 100%happy with these service. Please take strict action against your franchisee Mr. Pijush kanti Paul on his mobile number is [protected].so that it won't happen to another customer. I request you to please solve my problems as soon as possible. I hope you understand my feelings and situations. My complaint no. [protected]
My id.[protected]
My mobile no. [protected]/[protected]

Hi team,

This is sandhya harchekar from pune, aundh road.
We had a very bad experience in ordering our eureka forbes classic purifier. Firstly the delivery was late than what was promised. We had ordered they product on 14 may 2017 and the eureka forbes people had promised to deliver it on tuesday. We couldn't receive it on tuesday hence requested the service guy to deliver on wednesday. But our request was rudely received and finally the product was delivered on 20th may and the installation guy came today on 21st may. However we discovered that the machine is faulty and there is leakage in it. We tried calling the sales guy multiple times but he didn't answer our calls.
The correspondent's name is pradeep.

Request you to look into this matter and provide a solution.

Thanks in advance.

I have purchased eureka forbes extra tuff filer last year. Now I need to replace the cartridge. But service of Eureka Forbes is pathetic. They are not interested for refill of cartridge due to small amount. Customer need to approach many times but there is no positive response from them.

I think company is interest in to sale only extra tuff products but not after sales services.

Hence, it is humble request to at least care for customer who put trust on you.

If you provide such type of services then perhaps none of the customer shall rely on any of your products

Dear sir,

Trust you are doing good.

My customer id is [protected]. I always had a high regards for such an international company but I can't see such a misbehaving service guy from a international company like Eureka forbes and this has been done by him second time. A guy called Gaurav Pandey came to service the purifier and he misbehaved badly and spoke all slangs. Is this service quality.

He has spoken badly t myself as well as my support system and used language which can't be used by any professional company. I am really upset.

Would appreciate to look on matter urgently and respond.

Please respond urgently.

Thanks & regards,

Aditya
[protected]

Possi ro is not working properly for last 20 days i have complaint it just after the mulfunctioning of not filtering the water. I have changed the filters. I also have amc of ro still you are not giving proper response so that my problem is resolved. I am facing very much problem due to ro not working so pl resolve my problem as soon as possibro. Thank you.

I bought a water purifier almost a month ago, as a part of sales deal I was promised water purifier cover by the sales personnel which I have been following up with them since last month. They stopped taking my calls soon after their sell closed (that shows what company trains them for) then called up customer care several times and every time was confirmed by the telecalling executive the delivery will happen within day. It never happened.

Request you to plz advise me

We bought aqua guard model pride. When supplied to us, a crack was detected by the company man while installing.
It was replaced.
The second piece was also had crack detected by installing mechanic
Second piece is also replaced.

Having received 2 defective pieces by us & also by our neighbour, we requested consumer care, to supply higher model and willing to pay difference request registered [protected]. Company has not provided u v purifier. The initial purchase was on 10 march 2017

The regular servicing of water purifiers is delayed every time until the water supply almost stops. The requests for servicing are unanswered and often reciprocated with lies of how the staff tried to reach us and we weren't responding. This goes on for a couple of weeks until when we spend almost 3-4 valuable hours of our day dealing with the issue of our water management. A message for feedback appears even before the staff of company commits to come for resolution of issue. Ideally, the staff of the company should call to check our convenience to deliver due servicing.