Eureka Forbes Complaints & Reviews

Water strainer and carbon filters for aquasure xtra tuff 18 litres water purifier have gone bad in may 2017. We have searched the whole local market at margao, south goa. We have lodged a complaint with mr. Smith - mobile no. [protected] to provide us with 3 nos. Water strainers and 3 nos. Carbon filters for our water purifier. We were given to understand by the shop talaulikar traders, at margao south goa from whom we purchased the machines that mr. Smith is in charge of its service centre.

We placed our order with mr. Smith on 3rd june 2017, it seems mr. Smith is beyond our contact now. Kindly arrange to deliver the above parts to us at the earliest.

Paid for amc on 5 jul 16 via sbi cheque which was deposited in name of eureka forbes amt 3810 can provide you bank statement for 2 service and filter replacement but got no service till now when i called shocled to know that i havent paid and there is no record with you the service who keeps on hold for 30 min to come back with unethical and clever one liners jas zero information
Will escalate to state consumer forum and file a written complaint against you as this happened in 2015 16 too when i had paid on 4 jul 2015 for this kind of loot

Dear Sir / Madam

My Name is Himanshu Maloo from Mumbai. My customer number is [protected].

I have Aquaguard compact model. I had taken 3 years GOLD service contract on 29th Sept 2014.

In last almost 2.5 years i have only received 4 services that too after number of follow-ups every time. My last service was done on 17th Sept 2016.

This time again i had put the service request on 29th April 2017 by calling on customer service help line. request is not yet handled even after more than a month.

please help URGENTLY.

If request us not handled in this wk, i will be forced to go to consumer court.

thanks
Himanshu Maloo
[protected]

My complaint no is : [protected] (Recent one) and have so many ref no. I requested for a service more than a week before. I have requested many times but no one is turning. Its been a week we are sitting without water. Aquaguard gives very least importance to customer's health. Very disappointed with the service. Aquaguard service people are giving us reasons not to visit customer places. Customer care promised me 7 times so far but no luck. Utter waste! Don always think about money. Do some service atleast!

Sir, myself pn padhi. I have called aquaguard customer care on 01 jun 17 and complained that the purifier is not working. The complaint no. Is [protected]. It was assured to me that the technician wil visit with in 48 hours. Since then i have called the customer care more than 5 times. Every time they assure me that technician will visit today. I don't understand when their today will come. I am staying in a rural area, where clean drinking water is not available. My whole family is prone to water born diseases. If after paying so much of money for the purifier, i am still not able to get safe drinking water, then what is the use of buying such products. Sir please do something.

I had called up your customer service person and was assured that someone would come today to replace a small part that was needed. Customer i. D. No. Is:[protected] and my request no. Is [protected].
I had specified that we were not going to be available for the next month and therefore needed help as of today. Extremely bad customer service by eureka forbes. We have waited the whole day and no help has arrived.
Please see that the requested part is couriered to us as soon as possible.

I purchased aqua guard water purifier enhance ro+ uv+ tds on may 17th 2017 from the de first day itself i am calling customer care people daily for installation while at every time they register fresh complaint and confirm that today by 3 pm the technician will visit u r home but for past 20 days no one came worst experience i am facing for first time installation u r bringing head ache complaint reg no [protected] plz solve the issue immediately otherwuse i compliant to ombudsman against the aqua guard company i spoke to sumathi, swaghi, poornima, vikky, saravanan and many other people but useless to call customer care plz take up issue immediately on high priority to avoid customer inconvenience

Respected sir, madam
I do hereby inform you that i purchased an aquaguard enhance ro 7 ltr purifier on dated 11/11/2016 from great eastern shop in salkia invoice no. 15/sa/1617/12632.
Regarding my complaint no. [protected] was attended by bitan karmakar on 30/05/2017 the tds was stand from 500 to 195. Further i was reported to mr. Bitan and today 02/06/2017 he replaced the ro membrane with a regenerate ro membrane, i also asked him why he will not give with replace with new one. He explained this is the company policy as it is a consumable part of machine it is not exchange with new one whether it is under warranty.
Now please clarify the exact company policy about
One more matter i want to explain you that after yesterday the time taken for store the water in tank take more time than earlier.
My complete address is village=garalgacha, district=hooghly

Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
District hooghly,
Garalgacha radhaballav pad
West bengal
Pin 712708
Phone [protected].
Please take necessary step
Thanking you sir

I purchased one aquasure xpert ro+uv+uf with tasteguard water purfier from central police canteen on 5th may 2017. Installation request registered vide no. [protected] on 7th may. After repeated request service engineer reported only after 20 days. However, പ്രോഡക്റ്റ് stop its functioning from the next day to its installation. I called several times but service engineer not yet reported to rectify the problems. Fed up with your poor after sale service i am lodging this complaint.in case no response from your side nothing will left with me except lodging complaint in consumer court. This for your info and needful action immediately.

Sir, i am having dr aquaguard uv magna model of water purifier.nvoice no[protected], cust id -[protected].sampa chowdhury, mob no-[protected].several tiesi have complaint but no body responsed me within waranty period, they are compel me to take amc, then only they will give service.service reqest no [protected], [protected], [protected], thrice i complaint, visit to office no response.

Dear sir

As your executive mr. Raj kumar his conatct no[protected] has called yesterday & informed that he will come at 14:00hrs on[protected], but till now there is no response when i am following up he has kept his phone switch off.
Every time we are facing the same problem.
I didn't expect this type of service from eureka forbes.

Thanks®ards
K. Vijay kumar

I am durga, resident of btm 6th stage, banerghatta road, bangalore. We reached aquaguard to get information on their undercounter water purifier for our kitchen that was under renovation. Their sales rep sankanna gowda, seemed to be under great pressure for showing up his sales... Pressurized us to go for aquaguard invisipure (The only under counter model which eureforbes has). Even though our kitchen wasnt ready, he made us purchase it by 16th march 2017 (Order number:[protected]. Once the kitchen was ready (After a month) we had to constantly followup with around 3 service request for the installation of this product. When the technician arrived for installation, we were told that water tds is not suitable for this water purifier model. Pain is that, eureka forbes does not have any other under counter model suitable for our water tds. This leaves with no other option, but the refund. We have been doing constant followup (Web, call center calls, visits to nearest sales office, area sales manager calls). I can list about 6 service request number in this regard, all we are told is that they would soon start the refund process. Fed up with all ways, refund does not seem to have got initiated.

I have taken amc for the aqua guard water purifier by paying rs 4190/- vide challan no. 25638897 for a period of one year from 22.12.15 to 21.12.16 and it was confirmed that 2services will be made in an year as per the amc contract. Surprisingly not even a single time your service engineer has visited for amc and several times i have called up, but no response.

Is this the way you are giving service to a customer by attending 0 times after taking amc. Pls advise me why action should not be initiated against your company through consumer court, for cheating the customer.

If there is no response from your side, i would be forced to take action against you.

Thanking you

Sany p mathew
Federal residency, aristo road
Mission quarters, thrissur, kerala
[protected].

I am staying in jp nagar, bangalore. I have logged a service request for catridge replacement on 28th may 2017. The request number is [protected]. After multiple followups also nobody came to assist us in this. It already been 6 days. Is this a way to support a customer. Even tough the product is good I am totally dis satisfied about your service. Some value should be there for the customer.

I have given complain for service request for water is not coming from dr. Aqua gaurd magna hd ro+uv on 31.05.2017 & till date no service given. Everyday i am complaining & found of no use. Service is not good. My customer id is [protected]. My desirable resolution is that always got good service at desirable time. My warranty is also existing, servicing charge for one year also paid. Please solve issue.

Dear sir

As your sales executive mr. Rajkumar conatct no:[protected] has sold your vaccum cleaner product & informed me that he will come & give the training regarding the product almost 2 months completed has has not responded.
I feel eureka are not on there words & weak in service.
I am totally unhappy with your service.

Regards
K. Vijay kumar
[protected]

We purchased the water purifier – aquasure, of eureka forbes with a belief and expectation that we will have a pleasant and safe water drinking experience. But it is highly disheartening and irritating to bring to your notice that this particular product has been a big dissapointment. This bad experience has come twice within a span of just 1 year of purchase.

This machine was purchased on 21st may 2016.

Moreover this has been the second time that the water purifier has stopped working. Previously within 1-2 months o[censored]sage similar incident happened and the water-purifier stopped working. We did speak to vijay sales (Opera house) and the concerned team and insisted to give us a replacement as the product has stopped working within such a short usage period. But eureka forbes team was very adamant on not to replace and we were forced to continue with the same product with the required repair.

Now, again within another six months time similar issue has occurred, and we are stuck up with literally no water available for drinking purpose at home.

With such high reputation in the market and providing a product with basic necessity, don’t you feel it’s a basic responsibility to provide a product which serves for a reasonable time.

Who is going to bear the consequences of such poor service?
How are we supposed to arrange for drinking water – do you expect us to beg from the neighbours.?
Our kids are alone at home, do you expect that they are supposed to ask neighbours for every instance.?
Till the time we get the issue resolved, how are we supposed to organize drinking water for our kids and family?
Who will bear this expense?

We want the product to be replaced immediately.in case we do not get any resolution within a weeks time, we will be escalating the same further and ensure that all the customers are aware as to how eureka forbes treats the customers in times of need.

Complaint regarding product =dr. Aquaguard / bill acknowledgement no 111242 / dr. Ag magna hd ro / slno= [protected]. Mfg=jan/2016/ customer id= [protected] / our complaint numbers r [protected]/[protected]/[protected]./ your sale person = sithanandham-[protected]/ purchased on march/ 2016.

now the subject is = our product is not doing the ro process = as per warranty, the product should be taken care through free service from ur scomplaint regarding ur product =dr. Aquaguard / bill acknowledgement no 111242 / dr. Ag magna hd ro / slno= [protected]. Mfg=jan/2016/ customer id= [protected] / our complaint numbers r [protected]/[protected]/[protected]./ your sale person = sithanandham-[protected]/ purchased on march/

now the subject is = our product is not doing the ro process = as per warranty, the product should be taken care through free service from their side for 1year, but after sale till date nobody has come for service, between this period we made 3 complaint also, but there is no response from their service team, at last after completion of warranty period 1 person came on 30/3/2017. He simply asking to replace the filter for 5000/-. I don't understand what is going on. Kindly take immediate action & solve the problem. I purchased the product for approx 17000/-. What is the use of purchasing branded product.

Please find attached the contract receipt jointly signed by undersigned & customer service representative of eureka forbes limited.
The undersigned has installed an aqua sure crystal water purifier at home.

It's almost an year completed since we signed the contract, no one from eureka forbes has visited to do routine maintenance i. E. Filter cleaning or filter candle replacement.

Repeated calls (In december & may) to customer helpline and to service centre at nashik fell on deaf ears.
My 3 years old child samagra constantly suffers from water spread diseases like pneumonia & gastro-entritis.
It's a wide possibility that these diseases may spread through germs coming out of dirty filter elements of the water purifier.

You are requested to register this complaint and do the needful.

Regards
Swapnil patkotwar

The customer care people and internal processes of Eureka Forbes are useless. I have shifted to Hyderabad and have called customer care of Eureka Forbes at least 10-15 times, everytime i get a response that someone would visit my place in 2 days and then no one visits. Spoke to someone on chat as well...don't know what to do to get this installed...if these people are not interested for installations, then they should take back machine so that I can get something else...sick of aqua guards service. My phone no. Is [protected]