Eureka Forbes Complaints & Reviews

My previous machine wasnt working properly so I called up at eureka forbes to send their person. Amit more came from Eureka and said machine is old and shud be replaced. I said I am fine with it and selected latest Dr. Magna Machine. He took 12500 rupees from me and said there are authorized dealers through which eureka forbes sell the machines nowadays and gave me a bill with akshay enterprise but I said I need a warranty of eureka forbes else how would I knw its their machine. He gave me a warranty card with customer code as well. I bought the machine is Jan 2017 but since feb itself th machine isnt working properly. I again called up eureka forbes to complain and they sent some other service person this time. He told me that Amit more is a cheat and company had removed him last yr only. He sold the machine illegally to you. This is bizzarre to say the least. I have been using eureka forbes machines for more than 10yrs now, I always call at their service center, if amit more is not their agent then how he got my address and details from eureka forbes. They cant run away from their liabilities. If amit is a cheat, its not my mistake. They also say that the warranty card is not genuine. When I called at service center, they said I am registered and the machine is fine sold thru a dealer. How do I believe anyone now? Is this how you treat a 10 yr old customer? If I hv been cheated by their employee or ex employee as they say, the liability is not mine because eureka forbes gave my lead to them. I hv been suffering for more than 4 months now. I need my my money back or the machine should be replaced. Unable to trust who is genuine. Complaint no. [protected] and [protected]

Requested for filter change and filter cap replace (Due to leak)
; only replaced filter ; they didnt fix the leak they said they will come and fix it later and they never fixed it. (07/03/2017)
Cap leaked increased and cause the electric circuits to short and fry. No response from local service center for a month now; i requested help from service center (First week of april 2017)
(Service tax no: aaace5767fst0001 ; pan no: aaace5767f)

Dear sir/ madam
Here i m looking for better service from your side for your existing customer
Because i m already your customer i order your co. For a new water purifier
My order no. Is [protected]. But this time my experince with your co. Is very poor your representative are unable to install my order on time that was commited by them. So i cancelled my order and request you to collect your product from my place.
Eema/sachin gupta
Jaipur
Mob.: [protected]

Hi,

I have purchased Aquaguard Magna Nxt HD RO+UV on May 6th. While placing the order i was assured that the product will be delivered to be on May 7th and be installed on the same day. This was not adhered to and the manager Kumaresh ([protected]) assured me that the product will be delivered to me on Tuesday i.e May 9th. This was not adhered to either. After calling the manager multiple times the product was delivered to me but since then it has still been lying at my home unboxed because Kumar and his team did not turn up to my house on the decided time slot. I have been chasing Kumar and his team to come over and install this but this has not happened till now. I am fed up of this and want to cancel this order. Please do the needful Thanks!!

Customer name : samuel benjamin (Mobile no.[protected])
Customer address :
No.283/1, mission cottage,
Mannoli amman koil street, 89-veppampattu-602024.
My name is kishan benjamin. We bought the vacuum cleaner wd x2 on 29/06/2016 (Under one year warranty) by door to door sale. The sale person name is manikandan and the mobile number is[protected]. I was the raised the complainants about my product on 10/04/2017, after the many phone calls your service person come and collect the product from me for the service propose. While he was taken that product from me, i asked him to give the evidence to carry; he said it is not required. After ten days, they handed over the product to me but i was shocked because the product was changed. They gave another used product which is damaged and not working properly, particularly that product is not for us. Why you people cheating us?
My queries are:-
1. Why you people not giving any slip while taking the product for service?
2. Your service person not attending the calls properly.
3. They take the product for service but not returned on time or call to the customer for the delay.
4.in my case the product is not for mine so what you will do for me?
5. Do try to cheat the customers because i mark some identification in my vacuum cleaner and i took some pictures before i gave to the service person.
6. Please take it as serious and arrange my original product installed of cheated one. Please do as soon as possible.

Please contact me in [protected]

Dear Sir/Madam,

RO Not Working Complaint lodge on 25-04-17 But not response till Date and Machine in Warant.

Customer ID-[protected]
Mobile Number-[protected]
Complaint Number- [protected]
online Complaint No-[protected]
Complaint No- [protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I am also continue touch with Customer care on [protected] but every time they gives a docket number/reminder Number and says your old complaint dated 25/4, 28/04, 30/04, 01/05, 04/05 complaint closed. but not even a singal days technician visited or no any call by technician.
but till now my problem not resolve.
first call on[protected]
second call on[protected]
Third 30-04-17
01-05-17
04-05-17
07-05-17
11-05-17
in a singal day i can a twice.

With respect to above subject i purchased ur water purifier from your sanjaynagar - bengaluru office under your loan scheme in the month of december 2017, u was told by you team it will cost 18, 490/- and payments were collected, whereas it was 17, 490/- when i received the bill, on asking for clarifications there was no proper response from mr mahadev so i had informed him i will not pay emi till the issue is clarified and my cheques continued to presented to my bank, finally i returned the product on 26/03/2017 at 5.30 pm and now my cheques are misused by sridhar shetty and presented for clearing every month, pls take necessary action on the same and return all my cheques with the charges levied by bank to me .

srinivas bendhakaloor
[protected]

I have been registering complaint for leakage and service with the customer care number [protected]. It has been 2 months and no service engineer visited even after repetitive calling.
Complaint number: [protected] ans [protected]. Reference no 99336449.
Everytime i call the customer care they mention me that a service engineer will call me soon but no one ever calls.
Very pathetic and irresponsible behaviour from the company.

Customer id [protected]. Message received on mobile on 22/03/2017 that mandatory servicing of my water purifier will be done by technician in april.
No one came till now. Have called up many times and have tried to escalatethe request via website. Nothing has worked for me. While buying i was promised a lot of things regarding after sales service. But the actual picture is very much opposite. Very poor after sale service.

I have launched a complaint on 4th may 2017 for non functioning of the device. The service engineer mr. Human sahu visited on 6th may 2017 and declared that some spare part has to be replaced.
In spite of several calls to service center in charge mr. Ashish saxena, till date no responsible person is taking care of the complaint, and on the contrary they misbehave with the client. Claim of 24hr. Service support has no value.

I am a customer with three years annual maintenance & since 2002, complaint as under
1. My purifier is leaking since 9.2017
2. A number of complaints has been registered but position is same
3. They donot attend complaint now & i am suffering same problem since9.1.2017
4. A sum of rs 1300 are excess with them since my last renewal in 2015 but they are not bother to paid me back
A hopeless company i advice not to buy further
Pramod kumar jain
(M) [protected]

I am a aqua guard users for last 23 years and my customer code is [protected].I am havin AMC with the company.
I want to know what is meant by TDS vaule of standard drinking water in India?
My Acqua guard was servised on 9-5-17 and Technician dipped an Apparatus with him in the water taken out from Acquaguard and I was told that value of purified water of my Acqua guard is 130 TDS and.
I am also having bore well connection and TDS value of bore water was 485 TDS.Bore well water is not filtered.
The Technician was not in a position to let me know the name of the apparatus being used for the test and what is the long form of TDS value?
Will you pl let me know wheather this TDS abbreviation is correct and if so what is the long form of it.If not what is the correct termology? and what is the range of so purified safe drinking water through Acquaduard?
What is the name of an apparatus being used for the test?

I am having water purifier and has taken AMC on 18/12/2016 with contract receipt no 27367631, My machine is not working and logged the complain to service center on saturday through mobile number [protected] which is your service center and got a call from contact no [protected] he visiting when there was electricity failure and told that he will visit again till now there is n visit and they have not provided the complain number also, today I have logged a call through toll free number with complain number [protected] at 9.30 a m till now there is no response, what a pathetic service I am getting and it is harassment to the customer who has paid the AMC upfront. This is the way the company works or company is winding up his products so that they are providing such a pathatic service t the customers.

In spite of entering amc for 3 years neither change of filter nor routine visit once in half-year/ year has been done from end. The customer service is very poor which is really beyond the description. My amc for 3 years contract receipt no. 10/24316818 dated 19.01.15. I also lodged a complaint to the concerned deptt. Earlier. But nobody pays heed to my complaint.

I purchased dr. Aquaguard magna hd ro from eureka forbes through agent mubarak a shek. It got installed today 9. May.2017 by mr. Bharath gowda. After switching off the machine, the machine dispenses normal water through waste water outlet.
I had called up the technician immediately for support but
Mr. Bharath gowda didn't attend my 20 calls made to him.
Customer care also didn't respond to my complaint.
Please fix this issue or replace my machine with a working one

I raised a request to install a newly purchased water purifier. But still after 2 working days no one came. And on calling the customer care, every time I was assured that the technician is going to visit my place the same day. Today I called them thrice. First in the morning, they said someone is gonna come before 3 pm, no one came. Then I called at 3 pm, they said someone is gonna come before 6, no one came. Then I again called at 6, they...

I had lodged complaint no.[protected] on 2.5.17, no.[protected] on 6.5.17 and [protected] on 9.5.17 about not proper function of water purifier. I had also sent email and talked to customer care. But no use. Nobody has given me any call or sent any message. My problem is not solved so far. Eureka should solve my problem immediately or return my am contract amount.

Purchased product on 22nd February (Consumer No.[protected]) despite rigorous follow up with customer care (Compliant No.[protected]) for Bill / Invoice, till today not received the invoice. Atleast 15 calls were made to customer care cell of Eureka Forbes in Bangalore, every time they promised to take action, however till today not received the invoice.

I have ordered the “Dr. Aquaguard Magna NXT HD RO+UV” product through online on 2nd April 2017, but the product was not delivered in time. After product delivery, I have called so my times to installation person and sales executive to install but they were very irresponsible. As Irritated of calling sales representative and installation people to install, finally decided to cancel the order. I have cancelled this order on 10th April 2017(My cancellation reference no: #10588) and taken another product from the local market. Subsequently I called customer care on 11th April 2017 and informed about the cancellation and they said, refund will take 7 days after receipt of product. But till date no reverse pickup is done and even several follow-ups made over mail and phone. sometimes the call is disconnecting automatically. Now I require my money back…..

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.

I have purchased the dr. Aquagurad mangna hd product, 28 feb 17 while purchasing the sales executive told me that i will get gift (Trolly bag) as a compliment, and charged little extra money as compared to market price. So far they have not given the gift item. No one is responding including higer managment as well. Close the complaints every time.