Eureka Forbes Complaints & Reviews

We have bought this product, which is highest model from the aqua guard thinking that they are such a reputed company and product and after sale services will be good. But we are wrong.

We got leakage problem in the aqua guard and their team came and told us that there is problem in the filter and we wil change the filter. Now from the last 2 month no one has come to replace the parts. They do no have the filters. Can you imagine such a big company do not have the filters to change. We are following up with the company from last 2 month and taking water from outside

Complaint no. [protected]
From last 2 month our machine is not working and this company is not able to resolve the issue.

Consumer court id : ccno26382 44
Ro water post date : june 9, 2017

Region : haryana city : panchkula urban estate address: # 523 sector-c chandimandir cantt panchkula pin-134107
Dear sir,
It is submitted that i purchased a aquaguard pride uv on 07 may 2017 at 12:36hrs from unit run canteen western command panchkula vide memo no 029314. After ten days the product installed by company technician sh. Uma shankar on 16 may 2017 at 1630 hrs but the same product stop working from the next day. I logged a complaint on customer care bearing my request no [protected], second request no is [protected], third request no is [protected] dated 18 may 2017 and my forth request no is [protected] on 24 may 2017. The technician in addition to my above complaint, i called to following persons of his company dealers at panchkula and chandigarh. The details of their numbers and name of persons who attended the calls are as under (A[protected]B) [protected] (C) [protected] (D) [protected] sh. Sumit (E) [protected] sh. Amit (F) [protected] sh vinit (F) [protected] sh anoop verma.
The technician sh wazir of his company visited at my residence on 03 jun 2017. After checking the product he told that this product could not be repaired being faulty. And indl told the same to his company senior persons and told that the product not repaired refund the payment to the individual.in view of the above my payment be rfunded to me at the earliest please. I write a letter on 07 jun 2017 to concerned head office and manufacturing company.

Dear sir,

I changed all the filters and the guy who came said he changed bushes or something to stop leakage . As soon as he went it started leaking again. When I called him on his phone he asked me raise a ticket. OK n the website I tried several times to raise ticket but could not. I also paid for amc and now being able to use the filter. Very frustrating because I have little children and leakage give place lot of bacteria and fungus. Very worst service and upon that u a m not able to raise a ticket.

Eureka Forbes

Inspite of our repeated reminders n complaint no one has attended for service replacement of candle of my water purifier.Is it the standerd u maintain by taking advance payment? is it not your responsibility to attend under amc wiithout complaining? we complained on [protected]/[protected]/[protected].All r negligent n making false commitements.
What action can be taken against company for not fulfilling its obligations?they r playing with the health of our family as we r not getting pure clean water for use.
Why not they can be barred to sell new machines if they can't provide service to existing customers which the service they monopolies ?give me the Govt agencies details where I can lodge my complaint.

I booked demo for dr aeroguard spcr 700 after knowing the offers on eureka forbes website.
The sales asked me that you can purchase the same from him he will offers all the gifts offers on the website.
When i purchased the same he says offline purchase are not eligible for gifts offered online.
Thanks god i come to know that 3o days order cancellation.
I cancelled the order and waiting for the refund.
Such a bunch of fraud are the eureka forbes.

Dear team,
After unsuccessful attempts calling the customer care im finally writing in this column. We had requested to install dr aquaguard magma from sales person mr govindaraj on 2 may 2017 n he had promised to install on 3rd may 2017 as per the company policy. N v had done the payment through credit card on the condition the machine will be bought n installed on 3rd may 2017. Instesd of delivering n installing the next day they took 6 days ie installed on 8.5.2017 after calling ten times... We had raised complainst against mr govindaraj n mr sampath for false commitment n misbehaviour (8.5.2017-cc no [protected] n on 10.5.2017 cc no [protected]) but no action or response taken. To make matters worse, the magma water purifier is not wrking n v hd requested the service team, they came after a number of phne calls n thy left saying its a loose cntct n thy left. But still it wasnt wrking. Every day till now v have called n raised complaint for refund but no response (Cc [protected]).. Im just fed up calling. Please do the needful asap.

Its been 3 years i have been using your product (Water purifier - green ro). There is a major issues with your service. Even after having yearly amc done every year your service is pathetic. I have been continuously chasing ur service persons for service, but the standard answer they have is "you need to submit service request" then only we can come for service. When you ask money for amc then ur executives commit very big every year 2+ services but what actual you deliver is nothing. I'll not recommend any one from chandigarh &
Tri-city to go for ro from eureka forbes.

I had registered a complaint for my ro+uv+uf+tds water filter which is just 5 months old. Now the water does not come out. Its been 5 days since i registered the complaint and no one has called me. I have made almost 20 calls to the customer service of eureka forbes and every time they only say sorry for the inconvenience and that the technician will visit today which never happens.
My complaint reference number is [protected] and the complaint is registered on 5th june, 2017.

Sir / madam,

On 17 may i called at the toll-free number to have my nova water purifier serviced. I got a service request number which was [protected] and name of the service person which was dinesh mondal. On the 18th he visited my house, examined the machine and took a day's time to change the panel which according to him was damaged. He took leave never to return.
What is worst this is not the first time that i got such irresponsible responses from eureka forbes personnel. This is my third experience. I am thinking of switching over from forbes to other company and will never recommend forbes to my friends and relations.

With regards
I'm kazi abul khayer

Complaint no. [protected]
We are not satisfied with service which has offered by service technician mr. Umakant deshmukh dt.09/06/2017. Machin leakage from right side. This is 3 time we are facing ignorance of customer service. Last time at the time of service call technician committed to change small one in side tube in the machin & he never turn up till date. Before that service call technician directly joint in put pipe to tank we had to make him correct on the spot. Why should i have to inform each and every service call. This is the burning example o[censored]nethical practice of eureka forbes. I think you are habitual of such type of activity. Jai hind!

Last service complaint dt.18 sept.2016
Dear sir,

This is to inform you that you are cheating & playing with customer’s health under eureka forbes annual maintenance service contract.
Today eureka forbes person came for routine servicing of my water purifier enhanced model without any information. Before doing maintenance servicing machine was working fine. Fortunately while maintenance service started, i was assistng service man because he was alone, at the end i noticed that he was reconnecting machine without micro filter then i asked the reason. He was telling it is choked so water will not pass in storage. I insisted him to assemble machine properly else take this machine to your service centre and repair it. At last he managed, i shocked. Even i doubt how it is done.
Now, am i & my family safe?
If i would not be there what will happen to me, can you just imagine.
Typhoid
Gastro
Cholera
Diarrhea
Dysentery
Hepatitis a
Fluorosis
Arsenicosis
Malaria
I am not satisfied with service and such type of dangerous contract.
If machine was proper before servicing and after servicing micro filter got chocked it is magic.
I think this is your good idea to earn money in business. (Advanced collection of money in the name of annual maintenance.)
1- new sales of new machine
2- new sales of parts like micro filter cartridge.
3- new cartridge sales
If you are not responding with appropriate action i will communicate your fantastic ideas on twitter and facebook.
I am attaching service card for your reference. Because your person has not given me any receipts of service.

We have a eureka forbes classic aquaguard model which is out of order since 3rd june 2012. We have lodged a complaint on their service helpline number no.[protected] on 9th june and the complaint was registered vide ticket no.[protected] on 4th june. We have been making several follow up calls to the customer service number every day and we are promised that a technician would attend to the problem in the next hour!!! (Yet to happen!!!)
Customer id [protected]
We are totally disgusted with the casual approach shown to customer complaint redressal by a market leader like eureka forbes. I would definitely not recommend them to any one else for their lousy service.

We had raised a service request for purchasing attachment kit for eureka forbes vacuum cleaner on 2nd june 2017. (Request number [protected]). We had also a confirmation that the service engineer would be available in our office within 48hrs from the above date. Every time when contacted the customer care, it was reassured that within no time the representative would be visiting us and would rectify the issue asap.
As on date we haven't had any one from eureka forbes visiting us and our product is still unusable.. Every time we contact the customer care, we generally have to wait for 1hr on call to get a reply that the service engineer would be directed to you today (On the same day). However it been occurring for last 4 days and still no luck.

Today after waiting on call for 1 hr, the customer representative expressed his inefficiency to direct the service engineer and also expressed that it may go beyond 2 days to rectify the issue. We have already wasted above 1 week just for the representative to even respond to the request.

Hope eureka forbes would help us with a speedy action on the same

I had lodged my complaint no.[protected] in eureka forbes on 7-6-17 about non functioning of my designa water purifier. I sent reminder email on 8-6-17. They by routine email informed me reminder request no. 99624478 and 99626780 on 8-6-17. Today is 3rd day of my complaint. Nobody has called me and no mechanic has visited me for repairs. Take action.

The spring in the hose adapter of my wet & dry vaccum cleaner broke around one year back. I approached the service centres & franchises for the same. At first they all tried to sell me the entire hose for rs.1000 to rs.1500 but i came to know that the hose adapter is available for rs.200 to rs.250. So i insisted only for that. They all said they did not have the hose adapter in stock right now, we will order for you and let you know when it comes. For months i have been calling them and asking for the hose adapater but they kept fooling me by saying it will come within the next one month, please wait for some more time, and the usual "we at eureka forbes are committed to serving our customers" blah blah blah. They are interested only to sell their products and never to service or repair or replace the products or parts unless they are very costly items so that they can make a fat profit on them. So do not buy any eureka forbes products because after sales service is zero.

Ref yr sms to[protected] at 7.42 amd 751 pm regret to inform ur rep koduru santosh who came to attend rly service to my aqua guard water purifier has faile to attend sevrvice and instead he spoiled the candle and n his request i have given my cordless phone to him and he himself had booked service reques without my knowledge being i am earing impairedaan aged 70 yrs. Cheated me in otherwords donot deputed nskilled workers

Sir, your sales persons are cheating customers, first they have taken d. D on the name of eureka after that they took cheques for installment which is beneficial for us, they promise to return the d. D, the same is not returned to us. Sales person cheating many people like this. I need my money back i have paid 18500 around. I spoke to mr. Babu, gangadhar, ramya those who are involved in this scam. Pl kindly arrange my money back. Pl take immediate action. Anitha m [protected]

I am from kerala kottayam. I asked three months eureka forbes service center to change my water filter and repair my vacuum cleaner there no response from concerned authorities. We trusted ur company buyed ur product, service centers cheat us. Dear higher officials of this company kindly note if my compliant not solved i have charge a case against this company service center. My no [protected] kindly call me. Call concerned authorities to solve this matter immediately

I had a complaint [protected], about the taste of the water which is very raw. I changed the candle on 1/6/2017 for rs950 from you guys only but still i'm getting the same raw taste. After 4 days your technician visited and he told me that my water purifier can only change the water taste to a certain level of 300 but the direct water which is coming from the supply is more than 300 so it can't change. I was very shocked to hear that because then how come before the water taste was good. I am very much disappointed and upset with eureka.

Regards,
Kaustav

I bought an amc for my aquaguard e-ro from your esteemed company on 8th november 2016 contract receipt no.27212901 for one year. At the time of contract the company person assured for 3 free service in an year.

I raised an request for service on 31st may 2017 (Complaint no.[protected]) in that time the customer care executive assured within 24 hours service will be done, after again i done followup on 1st june 2017 with mr. Saravana and 2nd june 2017 with mr. Praveen, every time the representative assured it will be done within 24 hours.

After rigorous followup today i came to know that the contract is not updated in the system. So, the representative will not do the service.

Now i am having serious doubt about the service of aquaguard, i paid almost rs.5500/- per annum where there is no register in your system and assurance of service.

My questions is
1. Who is responsible for registering in the eureka forbes system even the customer has made the payment and having the contract recipt?
2. Even after followup with represtnatives, only assurances is coming, nobody is interested in resolving the issue, when the company will do the service?
3. Whether so much of followup is required for taking amc service?

Resolve this issue at the earliest otherwise refund my money.

Regards,
Sunitha

Email id - jp. [protected]@gmail.com

Hi,

I had bought an Dr Aquaguard Geneus Plus RO and called your customer care for installation. The reference number is [protected]. The service did not happen for 4 days. I called up again. They said they will send the technician in 2 days. Again nobody came. Then I called again. Again the same thing happened. Today I called up for the fourth time.They gave the same answer.

I don't know what is happening. Did I buy a Eureka Forbes product ? or some random roadside company product? I your work over once you sell the product to me? What do I do with this product?

Please help
Sashidhar Nivarthy
[protected]