Eureka Forbes Complaints & Reviews

1. Mr Piyush Mahajan, a Eureka Forbes rep in Pune (Mah), visited my residence in Pimpri on 15th May 2017 and explained about available Water Purifiers. We chose Dr Aquaguard Classic+. On my asking him about delivery, he said by 6 pm on 16 May 2017, it'd be delivered & installed or latest by 11 am on 17 May. I asked about mode of payment, he said it could also be done online.
2. Taking him on face value, I paid Rs. 9, 490/- online. He never told me that he was going to book the purifier online. All along I was under the impression that I had made payment to Eureka Forbes in Pune and instead of visiting their showroom, I was making payment online and thereby saving lots of time.
3. On 16th May, when I didn't get a call from him, I called him at 7 pm to confirm installation to which he apologized & promised installation by 11 am on 17 May. I said fine.
3. On 17th May, when I didn't get a call from him, I called him to enquire. He said he was on his way to the warehouse and would install by 12 noon. He did not call at 12 noon either. I then called him at 1 pm and he said he was on the job and would do it by 2 pm. He didn't turn up by 2 pm & then I called him at 3 pm. He said it won't be installed today but on 19th May. I was shocked at his irresponsible behavior all along.
4. I then called the Pune Head, Mr. Ajay Bhoola, and apprised him about the facts. He asked me to call Mr Sachin Mahale, the incharge dealing with such issues. I apprised Mr Sachin Mahale about the issue who spoke to Piyush Mahajan keeping me on conference mode. Piyush lied through his teeth by saying he never promised me anything and that he'd told me that delivery was online and the item would be delivered to my residence by 19th May. I called his bluff and brought out the truth before Mr Sachin Mahale, who apologized.
5. CONCLUSION : Dr Aquaguard Classic isn't installed yet.
6. REQUEST :
a) Strongest possible action be initiated
against Mr Piyush Mahajan for this
highly irresponsible behavior.
b) My order be immediately installed or
my money refunded.

Dear sir,
I have purchased eureka water purifier (Magna model) thinking that i am going to buy the best product. But... When it comes to after sale service, my above thinking became reverse... I. E. I have purchased the worst product... I have lodged service request on 13th may 2017 and service request no is [protected]. Today is 17th may 2017 but my complaint is yet to be attendet... And i am forced to buy water from the market even for drinking... Will higher authorities look into the matter and will help me in getting my complaint resolved... And also request management to take care after sale service seriously to save the future of the company... By such a bad experience no one will recommend and will buy such a good product and one day management will be forced to close the business.

I Madhuri Singh your 15 year old customer and i use eureka forbes water purification, model name classic, but from last four year company cheated me. I gived you two year amc contract from 2013 but after contract your not a single employee or technician has seen me. And when contract time was almost complete than you technician was came to my house for servicing and contract for new amc. And this time they do too much cheated me one they not give me servicing in appropriate time and without my knowledge he issue some part which value is Rs 350/- on behalf of my name.and still my one year servicing is not done. So give me written explanation about delayed service and why you cheated me. Do as soon as possible .

I have installed Eureka forbes aquaguard on 28 th Aug 2015. Since Feb 2017 its not functioning and came to know by a service boy that some parts to be replaced. It may be ECB as he said. So kindly repair the aquaguard at the earliest possible because the service center boys are not attending us inspite of several complains..
Pranati Dey
Berhampur University, Bhanjabihar, Ganjam, Odisha
PH no. [protected]

Hi,

This is your customer Mr. Hosang Mistry from Surat, Gujarat, India. My customer code is [protected]. We had entered into an AMC contract for 3 years with Eureka Forbes considering that we would get good services, but I am sorry to say that your services are highly unsatisfactory. We had lastly got our AQUAGUARD I-NOVA serviced through MR. DINESH (MOB NO. [protected]) on 5/3/2017 & we had requested him ample of times for the replacement of AQUAGUARD PIPE CAP which is not yet replaced. This is really very disappointing. I am sorry to say but your services are highly unsatisfactory & pathetic.Please resolve this PIPE CAP issue soon if possible. Thanks!

Dear sir on 13 june 2016 i purchased aquasure water purifier xpert model from allahabad uttarpradesh. As per company norms they give free service two times within a year. My product is also in warranty period. So many times i called to customer care centre of eureka forbes to send technician to my home for free servicing of my product. But every times they note my complaint and say that within 2 days they will send the technician. But now i completely disappointed with there response. I wasted my lot of time and money in calling them. Sir please note down my complaint number that i got from eureka forbes customer executive - [protected] & second complaint no is [protected]. Sir i am also sending the bill of my product. Please take strict action against them so that it won't happen to another customer. Company head office is in mumbai. Hope to receive response soon. Thanks
Sandeep pandey
Mobile no [protected]

Hi,

I have purchased the Dr. Aquaguard Magna in April 2016 and the product delivered after 2 weeks. No one visited for installing the Aquaguard for almost 2 months and after complaining many times installed in June and in July we shifted the house. From then again no one visited to install the Aquaguard till November.Finally, We installed the Aquaguard with the local plumber. For every 3 months servicing to be done but no one visited to do servicing but the customer care will be calling did the servicing done to your Aquaguard.But now one did the Servicing.I got my 1st servicing in January again in April. In April, 1 year service will be completed but the product I used is only 6 months but they sending a service man to replace the filters again and again even if I don't want to replace and also the service person did something to the machine from then it is making more noise the filters cost around Rs 4500 and also I haven't received the Bill receipt from 1 year and also while purchasing the sales guy said service will be free life long.

This is a complain against Reliance Digital Asansol from where I have purchased a R. O Aquaguard water purifier on 31st March 2017 in the name of Asit Kumar Banerjee.. After installation it has started giving problems after 20 days.I have complained about it several times and then service man was provided from Reliance Digital who has detected a problem and said that "ic "need to be change .But after that no one has came nor Reliance Digital Asansol is giving any priority to my problem..
As we know Aquaguard is a well known company, this type of problem shouldn't arise so early .But if it has occurred it should be treated as emergency and should overcome the problem as soon as possible.
This is a earnest request to you, please look into this matter and take necessary action as soon as possible.

Sir iam ravendra reddy from productie of andhra pradesh state. I was purchased one vacuum cleaner on 9.3.2017. Type of vacuum cleaner is wd x2 vacuum cleaner. It is not working as iam informed to the local service person and he attended and found that motor was burnt, that has to be replaced shortly. But it was about to working one day and got failed. Since two months over about the complaint not replaced the motor with new one. Please inform them to replace motor with new one.

Sir when water comes out of the purifier brown dusts comes with the water. I have called the office from Saturday but no one has came to solve the problem it was already happened before a month and the person once came but after 7 days same result. Pls solve the problem as the water of our area is very much worst to use. Pls instruct them to come after calling me. As no one will be in home when he come.

My name is jean fernandes n i am very disappointed by yr service. I live in mumbai. I havent had a single visit by your sales rep. We r trying to contact the technician but no response from his end. Customer id is [protected] and our request no is [protected]. We contacted the technician kamlesh parmar on his mobile no [protected] n he has not been responding. Kindly look into this asap or else we discontinue

Dear Sir/Madam

This is to bring to your notice the pathetic customer service experience that eureka forbes is giving to new customers. I bought Aquaguard Enhance RO model on last week. I called customer care 39883333 on 10th May, 2017 and requested for installation. The request trail can be traced using mobile number [protected]. Since then I am calling almost everyday but nobody turned up till now for installation. I am using Kent water RO at this moment and frankly speaking, never faced issues with customer service. I am planning to return the aquaguard RO and will buy something else as I am afraid of the kind of service I am going to get. Pls use this email for training your customer care people as only thing they are doing is to mislead the customer with mocked up explanations. After four days of followups, they told me that there is a technical issue going on for last 4-5 days.

Regards

Sanjeev Gupta
[protected]

Dear sir,
I have complained several time to customer number for service, but till now no one has come to fix it.
Water comes out from the filter will impurities and it is unuseable to drink.
Name: suresh krishnan
Customer code: [protected]
Address : d8 devi apartment mini bypass rd
Puthiriya. Kozhikode. Kerala.

Phone number; new +[protected]Old 2743232)
Mobile # [protected] or [protected]
Please send some one for service

Regards
Suresh
14.05.2017

Hi,

Eureka forbes customer id : [protected]
Eureka forbes order no :[protected]

Issue : i have purchased this product around now around 2 months ago and am already facing major service issues with aquaguard. The product is still not installed in my house since a part was broken by the installation engineer while installation.

I have been requesting refund of my money rs. 18500/- as per their 30-day money-back guarantee since just 1 week after purchase, but no action has been taken so far.
I have just accumulated a lot of complaint numbers : [protected], [protected], [protected]

Details of issue:
1. Person who came to install the product [saturday 18th mar] broke one part during installation
2. He said that he will come on sunday with new part, but never came. I had to call mr. Chalapaty to tell him the situation
3. Mr. Chalapathy mentioned on 21st mar that product will be replaced completely and it will be done by 25th march.
4. On 25th mar, i called mr. Chalapathy atleast 5-6 times, but he did not receive my call
5. Since then i have been calling eureka forbes services requesting for return, but they just keep saying that it will be done but nothing happens

Please help i[censored] can.

Thanks,
Arvind

I had purchased the above product over a year back & the same is now not covered under warranty. On 29th April 2017, had registered a complaint regd the machine, that some burning smell is coming, complaint No. [protected], same was not attended.
Registered another complaint on 07th May' 17, Complaint No. 99330630, again the complaint was not attended too.
Registered another complaint on 09th May' 17, Complaint No.[protected], On registering the complaint, I was told that the previous complaint Nos have been closed after attending to the complaint, whereas nobody had attended to the complaint.
Again called on 10th May' 17, Complaint No.99354833,
Called again on 11th May' 17, Complaint No. [protected]
Called today i.e. 13th May' 17, Complaint No.[protected]

Every time you call the customer care, each time they take more than 15 mins asking the same questions again & again, they make false promises that the complaint would be attended 100 % today itself but it never happens. I just fail to understand, how many more complaints i am supposed to register before you send your technician.

This thing cannot go like this anymore & I reserve the rights to go to the consumer forum against Eureka Forbes, I shall wait until tomorrow i.e 14th May'17, failing which, I shall go legal against you.

Mere dwara 2009 me aquaguard booster dhar ki mahima enterprises se kharida tha.
Pichle varsh 4.8.2016 ko iska pcb kharab hone par badalvaya tha. Tab mahima enterprises ne change karne k rs. 1800 + charges liye the.
Pcb punhh kharab hone par mahima ent. Se charcha karne par unhone bataya ki aapko punh rs. 1800+ lagega
Water purifier ka 20% charge ek pcb me lagne k baad bhi iss pcb ki guarantee /warranty nahi hai aascharya ki baat hai.
Maine eureka forbs avm aquaguard brand name dekhkar product kharida tha. Iss prakar 9 mah me mahange part kharab hone lage to koi kyo nami company k products kharidega.

My previous machine wasnt working properly so I called up at eureka forbes to send their person. Amit more came from Eureka and said machine is old and shud be replaced. I said I am fine with it and selected latest Dr. Magna Machine. He took 12500 rupees from me and said there are authorized dealers through which eureka forbes sell the machines nowadays and gave me a bill with akshay enterprise but I said I need a warranty of eureka forbes else how would I knw its their machine. He gave me a warranty card with customer code as well. I bought the machine is Jan 2017 but since feb itself th machine isnt working properly. I again called up eureka forbes to complain and they sent some other service person this time. He told me that Amit more is a cheat and company had removed him last yr only. He sold the machine illegally to you. This is bizzarre to say the least. I have been using eureka forbes machines for more than 10yrs now, I always call at their service center, if amit more is not their agent then how he got my address and details from eureka forbes. They cant run away from their liabilities. If amit is a cheat, its not my mistake. They also say that the warranty card is not genuine. When I called at service center, they said I am registered and the machine is fine sold thru a dealer. How do I believe anyone now? Is this how you treat a 10 yr old customer? If I hv been cheated by their employee or ex employee as they say, the liability is not mine because eureka forbes gave my lead to them. I hv been suffering for more than 4 months now. I need my my money back or the machine should be replaced. Unable to trust who is genuine. Complaint no. [protected] and [protected]

Requested for filter change and filter cap replace (Due to leak)
; only replaced filter ; they didnt fix the leak they said they will come and fix it later and they never fixed it. (07/03/2017)
Cap leaked increased and cause the electric circuits to short and fry. No response from local service center for a month now; i requested help from service center (First week of april 2017)
(Service tax no: aaace5767fst0001 ; pan no: aaace5767f)

Dear sir/ madam
Here i m looking for better service from your side for your existing customer
Because i m already your customer i order your co. For a new water purifier
My order no. Is [protected]. But this time my experince with your co. Is very poor your representative are unable to install my order on time that was commited by them. So i cancelled my order and request you to collect your product from my place.
Eema/sachin gupta
Jaipur
Mob.: [protected]

Hi,

I have purchased Aquaguard Magna Nxt HD RO+UV on May 6th. While placing the order i was assured that the product will be delivered to be on May 7th and be installed on the same day. This was not adhered to and the manager Kumaresh ([protected]) assured me that the product will be delivered to me on Tuesday i.e May 9th. This was not adhered to either. After calling the manager multiple times the product was delivered to me but since then it has still been lying at my home unboxed because Kumar and his team did not turn up to my house on the decided time slot. I have been chasing Kumar and his team to come over and install this but this has not happened till now. I am fed up of this and want to cancel this order. Please do the needful Thanks!!