Eureka Forbes Complaints & Reviews

Hi,

I have purchased aquasure expert ro water purifier for rs 18500/- on 19/10/2014. Got it under amc coverage from last 2 years which cost around 4850/- each year. It worked fine for 1 year and from then on it has been having some or other repair every month. We have requested for replacement as we are facing the problem every month and have to buy water cans every month until the technician resolves the issue. This has been the same from last 1 year and everytime they promise that no more issue occurs but unfortunately again it is the same.

I feel like i have been cheated as that i have paid rs 18500 for purchase and rs10000 for annual maintainence for 2 years and again around rs10000 for water cans which is like suffering after paying. Please take an action so that remaining people wont suffer the same discomfort.

Im from chennai. I have purchased Aquaguard Enhance RO+UV from Army Canteen, Chennai last Monday (May 15th, 2017). I have called their customer support on May 15th, 2017 itself. They registered request and they have told me that technician will call me with in two working days.

It has been more than a week, Im calling their customer support daily. They keep on telling same answer for every day that technician will come EOD today. I have esclated this to their manager also, he also giving same reply.

This is very very worst customer support. I have ever received. If any one want to purchase aquaguard/Eureka Forbes's products, please consider that you wont get technical/customer support.

Hi,

Please consider that i have purchased one dr. Aquaguard magna hd ro + uv in may 2016 (Invoice attached below). However i am facing continuous problems in the product.in the last 6 months technician has visited 5 times for the servicing of product in respect of complaint raised by me.in the last visit of technician during the month of november 2016, he clearly instructed us that if you still face the problem in the product then you should get the product replaced as soon as possible.

As correctly said by the technician, again we are facing problem in the product from the last one week and not able to get a single drop of water from the filter and thus i raised the complaint on monday dated 05.12.2016 having complaint number 97782720 and it was clearly told to me that the product shall be replaced maximum by today i. E. 07.12.2016.

However when i again called the customer care executive today, then he told that your complaint is in process and technician will visit again and gave me another complaint number i. E. 97806139. However i clearly requested the customer care executive that i do not require the technician visit again, however need immediate replacement of product.

Please consider that i purchased the product considering good image of the eureka forbes, but presently facing lot of harassment due to product incapabilities and miscommunication by the customer care team. Requesting you to please help me at your earliest and get the product replaced by today itself.

Inspite of repeated request, there is nor response till yet.

Thanks

Ravi gupta
[protected]

Dear sir,

Greetings. I bought dr aquaguard magna hd ro+uv on 20.09.2016.in this eight months i have faced problem for 8 times which is certainly not acceptable. Your service engineers attend the calls frequently but there is no permanent solution. I am vexed with the product and request you to replace the same before warrenty period got expired. My recent service request no is [protected]. My customer id is[protected]. It is very urgent.

M srinivasan, coimbatore,
Mobile [protected]

Dear sir or madam.
I am a regular user of eureka Forbes purifier. I complaint 15th May 2017 to my nearest service centre continuously, but no can replay and listen my problems. They always excuses something, they don't recieve my phone's call they fraud with me, they are cheater.so meny time I called to customer care centre of eureka Forbes to send technician to my home for servicing of my purifier. But every time s your employee priyankha dey, arnab mandal atonu...they note my complaint and promised to me within 1hr they will send the technician to my home for servicing of my purifier .But now I complitly fedup with there response. I wasted my lot of time and money in calling theme. I never expected such a very bad servicing from a standard top most one company like eureka Forbes. I am sure there won't be a single customer who is 100%happy with these service. Please take strict action against your franchisee Mr. Pijush kanti Paul on his mobile number is [protected].so that it won't happen to another customer. I request you to please solve my problems as soon as possible. I hope you understand my feelings and situations. My complaint no. [protected]
My id.[protected]
My mobile no. [protected]/[protected]

Hi team,

This is sandhya harchekar from pune, aundh road.
We had a very bad experience in ordering our eureka forbes classic purifier. Firstly the delivery was late than what was promised. We had ordered they product on 14 may 2017 and the eureka forbes people had promised to deliver it on tuesday. We couldn't receive it on tuesday hence requested the service guy to deliver on wednesday. But our request was rudely received and finally the product was delivered on 20th may and the installation guy came today on 21st may. However we discovered that the machine is faulty and there is leakage in it. We tried calling the sales guy multiple times but he didn't answer our calls.
The correspondent's name is pradeep.

Request you to look into this matter and provide a solution.

Thanks in advance.

I have purchased eureka forbes extra tuff filer last year. Now I need to replace the cartridge. But service of Eureka Forbes is pathetic. They are not interested for refill of cartridge due to small amount. Customer need to approach many times but there is no positive response from them.

I think company is interest in to sale only extra tuff products but not after sales services.

Hence, it is humble request to at least care for customer who put trust on you.

If you provide such type of services then perhaps none of the customer shall rely on any of your products

Dear sir,

Trust you are doing good.

My customer id is [protected]. I always had a high regards for such an international company but I can't see such a misbehaving service guy from a international company like Eureka forbes and this has been done by him second time. A guy called Gaurav Pandey came to service the purifier and he misbehaved badly and spoke all slangs. Is this service quality.

He has spoken badly t myself as well as my support system and used language which can't be used by any professional company. I am really upset.

Would appreciate to look on matter urgently and respond.

Please respond urgently.

Thanks & regards,

Aditya
[protected]

Possi ro is not working properly for last 20 days i have complaint it just after the mulfunctioning of not filtering the water. I have changed the filters. I also have amc of ro still you are not giving proper response so that my problem is resolved. I am facing very much problem due to ro not working so pl resolve my problem as soon as possibro. Thank you.

I bought a water purifier almost a month ago, as a part of sales deal I was promised water purifier cover by the sales personnel which I have been following up with them since last month. They stopped taking my calls soon after their sell closed (that shows what company trains them for) then called up customer care several times and every time was confirmed by the telecalling executive the delivery will happen within day. It never happened.

Request you to plz advise me

We bought aqua guard model pride. When supplied to us, a crack was detected by the company man while installing.
It was replaced.
The second piece was also had crack detected by installing mechanic
Second piece is also replaced.

Having received 2 defective pieces by us & also by our neighbour, we requested consumer care, to supply higher model and willing to pay difference request registered [protected]. Company has not provided u v purifier. The initial purchase was on 10 march 2017

The regular servicing of water purifiers is delayed every time until the water supply almost stops. The requests for servicing are unanswered and often reciprocated with lies of how the staff tried to reach us and we weren't responding. This goes on for a couple of weeks until when we spend almost 3-4 valuable hours of our day dealing with the issue of our water management. A message for feedback appears even before the staff of company commits to come for resolution of issue. Ideally, the staff of the company should call to check our convenience to deliver due servicing.

It's been 2 years since I bought RO water purifier from Eureka Forbes and my worst experience continues... Each time I had to escalate all my issues to Mr. Marzin (CEO) to get some response from them. To avoid any more issues as per their service person's request I had gone for an AMC and as part of it they were supposed to provide 4 services in a year. To my surprise there were not a single service provided until I conacted them continuously. That too it was provided just few days before the AMC was about to expire. After that service my unit is not working and I have been contacting them for the service. They are supposed to provide 3 more service but now they charge for each service. Eureka Forbes become one of most money looting company in India no doubt on it. It seems like they have changed their company moto "Get Money Forget Us"... very very poor service. Look at the number of complaints all over social media and other websites. They never learn from it. They found that there is noone to question or to take action against them. I'm sure there won't be a single customer who is 100% happy with these money looting company. Very sad to say it's better you all be out if this business. #Gokhlani #Marzin #neveragaineurekaforbes

An AMC renewal was made (Plan silver Rs 4600/) through the link provided by mail received on 18/4/17 evening. It was noticed that the link was filled with the details of one Mr Aravind, Landline No: [protected], mobile [protected], Hyderabad, Telengana. I had edited those details and provided my details and made payment through credit card. No intimations was received on confirmation regarding receival of the request or the booking amount from the company. On my examination of the record I understood that the amount of 4600/ got debited for renewal of Mr Aravind's AMC rather than of my Aquaguard with details as below.This has happened due to a wrong link pro vides by your office which was filled up with Mr Aravinds details. As the situation being so I request to revert the transfer to the under mentioned customer Id. Kindly initiate immediate necessary action so that I can take up my AMC which is delayed. So far many requests were made to Customercare but no action initiated.
The transaction of the transfer of ₹4600/ through SBI credit card which went to that of Mr. Aravind is 014961

K Shashidharan
Dr Aquaguard magna[protected]
Customer Id;[protected]

Sir /madam, we purchased a dr aquaguard magna hd uv sr [protected] received product on tuesday (16/5/2017). It was installed on wednesday afternoon but seems to have some technical issue that water does not get filled. We were promised by the technician mr bhubalan that his fellowmen mr karthi would resolve by thursday, to our dismay he doesn't seem to respond to our call till now.. We r disappointed.. Kindly do the needful at the earliest

Complaint no [protected]. I had complained about leakage of my eureka forbes ub water filter on 16 may 2017 to customer care and the complaint no is [protected]. The customer care told me that the problem will be attended to the same day. However, a technician by the name of srinivas came at 6 pm on 17 may and went without repairing it as he said that the spare part (Water inlet pv) is not in stock. My water filter is covered by amc and after the specific problem was informed to customer care, it is surprising that the complaint goes unresolved. Also i received a message from eureka forbes at 4:34 pm on 18 may mentioning that the "service technician has completed the work", which is false.in the work slip brought by the service technician on 17 may, i had endorsed that the work is incomplete as the spare part is not available with the technician for replacement. Kindly attend to the pending complaint by 19 may positively.

My ro is not working properly its water purity, tastes of water has been been changed . Past 1 month i m complain continuously to my nearest distributor but no can reply and listen my problems they always excuses something they do not receive my phone calls they fraud with me they changed my water filter with old one they cheated with. I request you to please solve my problem as soon as possible. I hope you understand my feelings and situation

Mere dwara iss sambandh me complaint ki hai thi. Uske baad anya vyastata k karan me yah site khole nahi paya tha.
Muze aisa laga tha ki complaint k sambandh me muze mail dwara jankari milegi kintu muze mail nahi mila.
Meri complaint k neeche aaj maine company ki comments dekhi. Jisme muzse mera mobile no. Avm customer id chaha gaya tha. Last comment k anusar meri complaint band kar di gai hai.
Krapya meri complaint punn chalu karne ka kast kare.

Have moved house in december and despite repeated assurances am still awaiting re - installation and filter change for my water purifier. 1st complaint made in december. Thereafter got a new complaint number on 1st may as they were unable to find my complaint. Complaint number as of 1st may [protected]. Despite repeated follow ups and complaints every 2-3 days, there is no action from their end. A company of this stature and repute should not be allowed to get away with such poor customer service. They should spend less on advertising and more on back end for customer satisfaction. My family, friends and i will never purchase another product from this company again. Hope you'll can help resolve this.

Good Morning.
I am a regular user of Eureka Forbes products. I have two water purifiers at my two houses. One of the water purifier is not working and around the first week of May I had lodged a complaint. The service engineer did come the next day and took away a part informing us that he will be back soon. After that there was no trace of him and hence I made a complaint again on 11 May. Still no one bothered to come. The once again I complained on 16 May. My complaint number is [protected] and my customer ID is [protected]. This is the first time I have been so dissatisfied and I have to use mineral water because of this carelessness. Urgently respond and send someone. This is registered under my wife's name Farida Dordy. Registered mobiles are [protected] / [protected]. We stay at Parel Parsi colony and I expect some remidial action soon.

Warm Regards.
Powrush Dordy
[protected]@yahoo.co.in