Eureka Forbes Complaints & Reviews

Customer id [protected]
Amc contract receipt no[protected] dated 08/12/2016
Ref: (1) service/repair request no [protected] dated 16/04/2017
(2) service/repair request no [protected] dated 22/04/2017
In the month of march 2017, the water purifier started leaking and after several calls and messages, the service team from your haripad office, in alappuzha dist, kerala the nearest office from my place, visited and resolved the complaint. But within a couple of days the purifier's panel lights went off and stopped working.
Immediately on 29th march, i contacted the haripad office. Next day a service technician inspected the purifier and told me that the ac/dc adapter was not working and needed to be replaced and asked me to contact your kollam office, which is supposed to supply the spare parts, to supply a new ac/dc adapter. Though it seemed strange i, being the needy, contacted your kollam br and requested to supply a ac/dc adapter to the haripad br.
For the next 10 days i called the kollam office every day to remind them for this. Atlast after 10 days the ac/dc adapter was replaced. But still the purifier did not start working. Then the technician told that pcb also needed to be replaced and asked me to arrange this also from your kollam office. For the last couple of week i have been contacting the kollam branch every day and for the last 2 or 3 days the kollam office stopped attending my phone.
As i am staying in a coastal area, pure drinking water requirement is a necessity, i contacted the your customer care twice one by online and another by telephone. The customer care executive at phone service assured me on 22/04/2017 that a chief service technician would attend my problem with in 2 days. But so far no action has been taken.
It is almost one month since my purifier stopped working. I have made more than 60 calls to various persons and offices in this connection. I hope you have understood the agony and mental strain i have undergoing due to this.
I would request you to resolve the issue at he earliest.
R k satheesan,
Haripad, kerala

I have shifted from chennai (Tamilnadu) to vishakhapatnam (Andhra pradesh). I raised first complaint (No. [protected]) telephonically on 16-apr-17 for reinstallation at the new address and shared the address during call. After a week, i raised complaint nos. [protected] through their website and a couple of days later, another complaint no. [protected] telephonically. Even after clarifying that the request is for reinstallation at the new address in vishakhapatnam, the service request is being assigned to chennai person who is not attending the matter but marking the complaint as resolved. This compels me to raise another request. I tried escalating the complaint on their website which also has not helped.in response to their mail quoting resolution of my complaint, i shared my feedback that the complaint is actually not resolved. I got a call in response to my feedback. I shared the complete scenario and they assured me to resolve the matter in a day. However, it has been a week past then - there is no change in the status.

Customer I'D - [protected]

3 years AMC contract taken on Feb. 01, 2016 vide receipt no.[protected] dates 01/02/2016 (Rs. 4970 paid by SBI Bank Cheque)
No services done till April 2017.
Placed service request on April 15, 2017 and still awaiting service inspire of calling Helpline everyday.
Also request 1 year service extension in this contract wherein there was no service effected from Feb 2016 to Apr 2017

I ordered with uv and what is supplied is not suitable for our house as it is only ro and i rejected the item vide rej no 10573.
The item collected by sriniwas[protected]th april17
So far the amount is not returned to my a/c and awaiting to to order another unit.
First please remit my amount to a/c
Details: md cell [protected]
Customer id :[protected]dc note no: 29107286

1. Cust. Id: for old inova model..[protected] having 3 years amc from 03 sep 2013 to 02 sep 2016
For an amount of rs. 3620/= vide contract receipt no. 10 / 22358773 dated 21 aug 2013.

2. Cust. Id for new ro+uv enhance model [protected] purchased on exchange on 22 march 2015 vide
No.3868 from your authorized franchise of venus ro system from west mambalam, chennai. 600033. (One of the worst
Ale person, i ever had met.. Who never fulfills his promises.. Never bothered about the customer after sales..)

3. I have repeated request for extended my warranty period or to refund the amc excess money on the exchange of the upgraded model.. (Approx. 1 year 5 months 11 days..= rs.1760 + interest @18% for two years till date rs.640..= rs.2400/=

4. I am enclosing the xerox copies of a) amc … and b) ro+uv enhance model purchase copy..

5. Kindly make necessary arrangement to send me the balance amount at the earliest..

Thanking you very much,

K. Viswanathan
[protected] / [protected]

We have bought Dr. Aquaguard Magna six months ago.And now it has stopped working in such a short span of time.We are shocked to know this type of service from such a prestigious company. Who shows such a big adds in the television through famous actors to make a fool of people. I reported to the problem using [protected] toll free. No. and the reg. complaint no. is [protected].The technician visited and checked the machine and tol d us that the pump is not working . so it has to be changed . so called to the company for the pump but they told us that the pump was not available in the warehouse. So they didn’t gave us any fixed date to change the pump . so our problem has not been rectified still yet. If the product is not withstand not even six months it means your product is worthless . by paying such huge amount. Such a pathetic service from your company .please immediately resolve my problem

We are disappointed and annoyed by your service

I purchased new machine. After installation no one going to check my machine tds is 64, i already compland many times on toll free but there is no response. I am so disappointed with this any i want to return my machine. Plz no one purchase aquaguard machine. My name is ritesh kumar srivastava b-2 sobasaria group of institutions, gokulpura sikar, rajasthan 332021, ph no-[protected]

I am vijay dube from jagatpura, jaipur. We are facing a lot of problem of drinking water as our ro is not working properly since 4/4/17. I am registering complaint daily on call helpline. My complaint number is [protected]. On call helpline number as well as on local help number, i have complaint 8-9 times yet but there is no response uptil now. Our service is under amc. It is our worst experience with eureka forbes and i am fade up as i am purchasing bisleri cann daily. I will give most negative feedback for this product of eureka forbes company. Hope you will consider my problem.

12 1 2017, purchased Aquasure W-purifier Prime UV + UF

23 1 2017, late Installation done by technician

17 2 2017, Complaint request no. [protected] for water not getting purified nor entering the purifier inspite of enough pressure maintained.

Unable to use the product for purification due to faulty product since day 1.

13 4 2017, Complaint request no. is [protected]

14 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA ([protected])
*Complaint not attended for 3-4 days and then transferred to other technician

17 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA

[protected] has been allocated to technician Mr. ASLAM LALE PATEL ([protected])

20 4 17, [protected] has been allocated to technician Mr. ASLAM LALE PATEL

He changed the PCB after 2 days and then product shows END OF LIFE indicator.

[protected]
Since day 1 we are unable to use the functional purifier at all, also the device shows END OF LIFE indication as on dated 20th April 2017 (even after repairs done thrice within 2 months of purchase)

Firstly, this indicate that purifier sold to us is already defective internally, We don't wish to repeatedly wait for your delayed services and pathetic repair.
No more interested in using your product.

Appreciate if you can take back your product and refund our money paid to you immediately.
Never expected such troubles within 3months o[censored]sage of product with Eureka Forbes (a company with such a high reputation)

We do not have purified drinking water because of your faulty product line since 3 months. Kindly consider this as urgent and resolve without troubling us further.

Regards,
S Bhanushali
Mumbai

My aquaguard enhance ro+uv model water purifier not working. Water booster not taking water in. I think water pump is faulty.
I called help desk 2 times but they were not able to give me any complaint no. And still my complaint is not registered.

I have sent a mail to : [protected]@eurekaforbes.com
Subject: aquaguard enhance ro+uv model water purifier not working
Date & time:[protected]:52 pm
With required details of product and contact.

Kindly register a complaint and solve my problem.

Hi Please be informed that i purchased Aquaguard Reviva UV from online Eureka Forbes on 12-Apr-2017 and receive email from Eureka Forbes Team on 14-Apr-2017 saying that product has been delivered at my shipping address but it wasn't done hence i felt worried so i called up the customer care after waiting for some days and also dropped an email to [protected]@eurekaforbes.com.

First day i spoke to a guy Name Diwakar he said that sir we are getting in touch with our order management team about POD and will back to you in 24 hours but nobody called me then after 24 hours i called again and spoke to Sandeep he also told me the same thing and asked me to wait for 24 hours but still i didn't get a single call from Eureka Forbes then i called third time and spoke to guy Name Bala and he told me different story this time that the due to wrong address the product was not delivered and now we are reattempting the delivery and will be done by Monday 24-Apr-2017.

I am putting this email because i am concerned about my money and product both and also after such a serious issue being happened with customer nobody is bothered to call me

Eureka forbes a fraud industry

Dear sir
Please refer to my complaint dated 05 apr 2017
I had complained through you regarding incomplete installation of door video phone after making full payment for phone as well as gate locking system on 26 feb 2017, which they have not yet completed.
As a last resort i requested for refund of the cost of gate locking system, the obligation not completed by eureka.
However, i am yet to get any response from their grievance redress cell or lucknow regional branch
Suffice would be to see their response to customers, by redressing just 700 odd complaints as against 3800 approx.
Through you i again demand refund on account of work not completed immediately.
Regards
Pratap

I have brought the dr aquagurd magna on 31.01.2017. Recently it is not working and water flow is very low. I reported to the problem using [protected] toll free no and the reg compliant no. Is [protected]. Even after repeated requestion no one attend the the problem and no communication regarding that. How can return the product to avoid the harassment in future and get back the money.

With regards
M. Gangadaran
L-16, shyamali colony,
Ranchi - 834002

Sir:
I ordered Eurovigil security system from Eureka Forbes on 20 June 2016 and paid advance 10000 and the balance amount 49940 before installation. Partial work has been done in the last 10 months. Hardware is lying with me and it may become defunct after some time. The technicians involved have stopped responding to my telephone calls. Even their superior has not responded to my email.

Please note: Customer ID 441793, Quotation no. 715045.

Thank you.

I purchased a water purifier on 14- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 06 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation.

I purchased a water purifier on 8- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 10 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation.br...

Aquagaurd service in pune is horrible. We moved from bangalore (Where service was ok) on april 8th, 2017. Since then we are following up everyday to fix the issue that there plumber created during installation.

Calling up customer care number is very frustrating. Everytime, they mention that issue will be fixed before tomorrow 12 noon. But neither does anyone come to fix the issue, nor anybody calls back. They have given supervisor number, who is never reachable.

Please do not buy eureka forbes / aquaguard products. Else be prepared to have broken service for weeks together.

I purchased the above items.
Delivered at home by the agent, and cash paid. refused other forms of payment
I was told that the tax receipt would be e-mailed and hard copy delivered.
Many calls made to the customer care They would not even register the complaint.
No response. It seems to be a scam Without a tax receipt I cannot register the purchase and if there is a problem claim warranty.
Tried to call the corporate office in Mumbai and no one answers the phone. No [protected] I am at my wits end and do not know how to proceed. Can you please advise?

This complaint is from the address
17, Shivlok
Kanker Khera
Meerut
Uttar Pradesh
250001

We are so much disappointed and annoyed at your services
We have called your toll free number on 13th of April 2017 and got a number of the Uttar Pradesh center I.e [protected] we have been calling on this number since then and everyday but you people keep on telling that we will be there tomorrow. So unproffesional it's 19th of April today and we have not got any service from you people yet. And the number we call they give us other number and when we call the given number they agin give us the very same number we have got the number from its is too frustrating.
Within 24 hour service of yours is mere a lie. And we have been planning to return the aquaguard we have bought. And will never suggest anyone to buy from you people.
And I am looking forward to a result or effect of this complaint on you. Whether it be that you take some strict actions on your concerning UP center as you may like. Looking forward to your reply.

From Kritika Azad

Respected sir
I am Prakash Chandra Shukla costumer ID-[protected] from Allahabad
I had purchased your Dr. Aquaguard classic+ on[protected].
Within one month I started noticing the defects in the product .(colour of water was yellow)
So I thought to co-ordinate with your company and get a repair.
But I don't know what is going wrong because first of all nobody came for a repair and on top of that we got a msg that your service has been​ completed .
We are tired of contacting your customer care routes and that's of no use.
It has been two months we are facing a lot of problems because of this .
The repair persons don't pick up the call and if they do so they talk very rudely and they are not ready to solve my problem .
I request you to please look into the matter and provide me a descent product as soon as possible.