Eureka Forbes Complaints & Reviews

I have ordered the “Dr. Aquaguard Magna NXT HD RO+UV” product through online on 2nd April 2017, but the product was not delivered in time. After product delivery, I have called so my times to installation person and sales executive to install but they were very irresponsible. As Irritated of calling sales representative and installation people to install, finally decided to cancel the order. I have cancelled this order on 10th April 2017(My cancellation reference no: #10588) and taken another product from the local market. Subsequently I called customer care on 11th April 2017 and informed about the cancellation and they said, refund will take 7 days after receipt of product. But till date no reverse pickup is done and even several follow-ups made over mail and phone. sometimes the call is disconnecting automatically. Now I require my money back…..

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.

I have purchased the dr. Aquagurad mangna hd product, 28 feb 17 while purchasing the sales executive told me that i will get gift (Trolly bag) as a compliment, and charged little extra money as compared to market price. So far they have not given the gift item. No one is responding including higer managment as well. Close the complaints every time.

We have made complain of non-working of eureka forbe water purifier. The same was given on 02.05.2017 bu till today i. E. 08.05.2017 no one turns up nor any call or feedback recd. Generally call closure timing is 24 to 48 hrs. But still call is open and no one from company side bothered to call to their customers.

Further in frequent they change their service provider without informing us whether we are confirtable or not.

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I am having an aquaguard uv water filter which is under amc with you. No service engineer has visited to service inspite of the amc. The period of amc would be over on 13th may 2017. Thereafter you will ask money to touch my machine..
The quality of water coming out of machine is poorer than the inlet water from storage tank!
This was confirmed today by your representative mr. Amit srivastava who came to demonstrate ro filter.
2. Interestingly after mr amit inspected, i got another call from 'eurecaforbes" mr. Mr. Neeraj kumar.
3. While mr. Amit srivastava recommended aquaguard reviva ro+uv+tds. While mr. Neeraj recommended using magna hd ro. Mr neeraj told me that mr. Srivastava has recommended an old product.
I do not know who is genuine. You decide

I had purchased a vacuum cleaner from croma stores make eureka forbes vacuum cleaner trendt tornado on the 27th of march 2016 with a two year extended warrantty.

I have complained so many times but of no use. The vac cleaner does not work for even 15 secs and then goes off no service technician ia able to repair it and the company is not replyingto the complaints

The invoice no of croma stores is slf[protected] dated 27th march 2016 at 9.13 pm and was paid by my credit card.

Please let us know what we should do to get it working or repalce with a new one

This is regarding the SR [protected] which i have raised on may 2nd 2017 after 6 days I'm still waiting for any kind of response of eureka side. From my side I have made atleast a dozen calls and each time I get a promise that it will be done today surely sir. Very poor customer care service, for booking I had to wait for 1 month now for reinstallation I'm not sure how long should I wait.

I had purchased a Eureka Forbes Vacuum Cleaner on 15th Mar 2017 from Frontline Electricals, Sanjay Place, Agra. We were given a sealed case which we opened at home only to find an important part missing. It seems that the box was opened at shop and re-packed afterwards leading to a part missing. It has been almost 2 months consistently chasing the shop attendants for providing the missing part, all we have got is a future date of delivery. I would request to resolve this by providing the missing part and taking necessary action against the shop owner for disfiguring the brand.

I have lodged a service request to customer care service of aquasure water purifier regarding water quality of water purifier installed at my home. Instantly, the customer service centre send an sms sending details about the technician by the name mr vishal ([protected]) with service request no [protected] who would be attending shortly. But to my utter shocking, i got an sms from customer service centre that my service request number has been completed by vishal and they asked for my feed back on service experience without attending any service infact. But when i tried to contact mr vishal to know when he attended my service i found his mobile number switched off. So this is the sorry state of affairs as shown by eureka forbes particularly by aquasure customer service centre and they are trying to make people fool by promoting only sales service of their products but 0 response on after sales service.

Sir, . My European XFORCE Vacuum cleaner is not working .I have registered complain on DT 01.05 2017 (no:[protected] the, but no response from your side.Again I re complain about this on DT 04.05.2017 (no:[protected]), still no response from your side. Perhaps I did a great mistake for choosing this product of the company . With Regards, . Sushi Sangita Patel. Udit Kumar Patel.

HI,
I had purchased a Eureksfobes Dr. Geneus + water purifier in 2016 the mode of purchase was online which was shipped from Mumbai to Kanpur. It worked fine for the first year after that I extended it's warranty for the year 2017. It stopped working on 29/04/2017, I lodged an complaint regarding the issue, the service person visited the same day and told UV lamp is not working and it needs to be replaced and now it's 6/05/2017 after several calls and emails i just get fake assurances that today it will be repaired but at the end of the day the product they take no action. Its summer time and there is lot of need of water. We are facing extreme difficulty cause of this.

here are the details
Thank you for contacting Eurohelpline. Your request no. is [protected] and Cust-id is [protected].To lodge a service req, type Req and SMS to [protected]

Your service request number [protected] has been allocated to technician Mr. VISHNU SHARMA ( [protected] ) It will be attended shortly-Eureka Forbes

they daily give me a service number but no action is taken

I have attached a copy of invoice and a warranty entension receipt.

Please take action as soon as possible. I have read several threads on complaint forums regarding eureka forbes

We had purchased amc of two years for rs 9330/- vide chq no 290568 passed by our bank on 31-03-17 sbop.

We have time and again lodged report of water leakage from our machine but till date despite casual visits the defect still persists. It is almost two months that our complaint is left in-attended.

Through this email we request you to rectify our machine problem of water leakage failing which we shall be forced to look for legal remedies. For the time being our machine has not been working properly, we request you to extend the amc time period by the days our complaint has been not been addressed.

Urgent attention solicited
Surekha puri
[protected]

At the onset of summers, the dear filter stops working. This is the filter which has been serviced three months back and is under amc. Complaint lodged on april 29 and we get a response after two days and told that some karthik ([protected]) is supposed to come to service the filter. No one turns up that day. No one turns up the next day. When we call karthik (Multiple times) he tells us that he is coming. Now after seven days, he is not picking up the phone only. With small kids at home during summers, i also have to deal with apathy of a company. I call the contact center and talk to a rep called bhargavi at 5.15 pm on may 5, who after listening to complain drops the call
I guess i need to find a better company with more relaible product and better customer service
This is the last time i have bought eureka forbes
Since i have paid for amc, i will still demand service and will wait and take the next step accordingly

REQ firegurd by mob complain no [protected] and also made call to area manager Jayant Seethy Mob no [protected] on 18th Jan 2017 but all in vain. No action have been taken till now. I also physically went to Rambaug Sales office of Kalyan, Thane Dist of Maharashtra for the same.

Details of Fire guard 5B
Invoice no Date
[protected][protected]
Item code: GFEDFG5BSTK000
Sl no: [protected]

Direct sales : Rambaug Sales office, kalyan. Sales man Anil Patil[protected]
Warranty period 21yrs and AMC for 7yrs from the date of invoice

I have already registered a complaint regarding the service. The service has been very disappointing. Even after applying 15-20 times for a service request, there is no proper and accurate response by the company. My main concern is, even after paying the annual service charges, no one has responded.
I would hereby humbly request to take appropriate action against the service providers and improve the service.
Thank you.

Aqua re viva + RO of M/S Eureka Forbes is under AMC with firm. Firm replaced the membrane of machine in month of July 2016 which failed to work after just one month. From that day to till now only firm is giving assurance but proper rectification was not done. I have made many complains on given numbers but no positive step has been taken so far. AMC is going to expire in June'17 and there after firm will not bear any responsibility. It is a clear cut cheating with customer.For a customer it is a very difficult task to move here and there after leaving your all daily schedules.
I hope with this forum company will show their response.

-Complaint regd via my regd mobile no, on 30Apr ServReqNo [protected].
-Without calling or visiting, Ithink, Complaint closed by smart technician
-My house has 24X7 residency and no mo call is missed by me
- Called again last Sunday and re regd complaint after sharing above story
- Interestingly my reqd ph no had "disappeared" from the regd system
- The signed AMC I have records also disappeared from Eureka system! Had happened 2 years back too!
-Extremely UNRELIABLE services and Systems they run
-Still waiting for my RO fix

Eureka Forbes service is quite disappointing
-i regd complaint 10 days ago, srn no [protected]
-no one called or came
-house has 24x 7 residents at home
- i called n spoke to tech Dombale in pune as recd sns he will come
- he said "is busy, will visit last Thursday "- no show till date
- regd another complaint 3 days back
- they shockingly failed to have my AMC in records- server crash or agency...

Purchased vacuum cleaner from csd vide bill no 032630 dated 27/04/2017. While using after following all required instructions, vacuum cleaner doesnot worked. A necessary complaint were made to customer care vide [protected] on 28/4/17 & consequently followed-up vide[protected]/4), [protected] (01/5) & [protected] (02/5) but no corrective action so far.

Request your support for getting the item rectified or replaced at an early date.

It is really sad to be a customer of eureka forbes. They try to fool customers with the amc. I have been using eureka nova since it's launch and had a regular contract till 2012. But after that never they turned up for the contract nor did i bother but now wen i called them for the contract they say u will be charged for the service even i[censored] take the contract. And what does the contract include is only 1 time candle change. The amount they are charging for the contract is so high that it's just fooling the customers.

I have bought a aqua-guard water purifier in the month of september 2016 vide order [protected] dated 22nd sept 2016 by way of exchanging my old water aqua-guard water purifier. The aqua guard was delivered to my house and the sales person mr singh has informed me that the first mandatory service would be taken up after six months. An sms was recieved by me on 22/02/17 that the service would be done by march 2017. Unfotunately non of the technicians have turn up for the sevicing till date. Inspite of my repeated calls to the service centre at shillong the response was very poor and they had also promised that the servicing would be done but was never being done. I request your esteem company to kindly resolve the matter at the earliest so as not to cause further pain & agony to the customer like me. Thanking you
Mr. A m kharmawphlang, shillong, meghalaya