Eureka Forbes Complaints & Reviews

Customer ID: [protected] (Rupali Chaurangi)

Complain No: [protected] dtd. 22.1.17

Sir,

After giving complaint, we are surprised to see the message from the Company that service request has been completed by Service technician, Mr. Sandesh Bombatkar (Mob. No. [protected]) and asking for feedback on our service experience without doing any service. So far, no service technician has attended the complaint....

I recently enquired for Paper bags for my Euro clean Ace Vacuum cleaner, by calling Eureka Forbes customer care. They mentioned the Paper bags for 10 units will cost Rs 200 and their delivery charges to visit home is Rs 550 so total charges for Paper bags of 10 units will be Rs 750. I insisted why so high charges of Rs 550 just to deliver the paper bags Locally in Kandivali west, Mumbai... they mentioned it is company policy they can't help,...

I have an active AMC with Eureka Forbes for Aqua Guard.

Customer ID : [protected]

As per AMC they give 3 free service. I am calling them last 2 weeks continuously but ao far they have not come for service. It's only 3 mths and already the taste has turned bad. Very bad product and money minded business. Everytime I call customer care they assure me to send one soon but no one turns up. I am fed up of calling....

I had purchased an aquaguard gold in march 2007. One sales person by name of mr Ashok from eureka forbes came to my house in January 2017 did some water purity test and said that the aquaguard had failed the water purity test. He convinced me to purchase a aquaguard RO model. I requested him to arrange to transfer the amc's of the old machine to the new one. Which he agreed. But after 3 days he is saying that he said that the AMC of the old...

Ref: order no. OD[protected]. Eureka Forbes dry and wet vacuum cleaner.
package received with shortage of one no. spraying container . This part was part of the entire vacuum cleaner, with out that wet cleaning cannot be done, hence request ship the part separately.
while viewing the items rate was less and upon trying to book the rate shot up to Rs.10248/- [Rs.250/- towards shipping ]...

Manju narpatchand mehta
narpat d mehta
3002, shreepati castle, a wing, 11th khetwadi mumbai-400 004(india)

date- 27/01/2017

to,
eureka forbes
dadar west
mumbai: 400028

sub: complain for your sales executive mr.Nilesh m pansare for cheating of rs.1500 with me.

Dear sir/mam

your sales executive mr.Nilesh, mobile no.[protected] came...

I brought eurka forbes water purifier via emi but the deducted emi mor then it's cost from my bank account.i try to contact sales person but she is not supported us and talk abusely.after that I try to contact customer care support they assured me that sales team call u as soon as possible but no one contact us.almost the deducted 20000 extra from my account....

Dear Team,
I have purchased an AquaSure Crystal UV water purifier on 20 Feb 16 from INCS, Kochi, Kerala. It has been non-operational since 22 Nov 16 and thereby launched a complaint on the same day (Serv. Req. No. - [protected]). It is been over two months and the complaint is not yet rectified. I have not even received any satisfactory explanation regarding this matter.
I have been received a bitter experience throughout the...

I made a payment of Rs7500 to their representative, so at the time of selling their product they told me that we will get 4 free service from their side but neither I get any service not get any invoice from their side, employee name is Pintu and code no 9062741 and mobile number [protected] and [protected], he mislead me as at the time of payment he told me that I will get my invoice within 1month but now neither he receive my call nor he...

I had been a happy customer of Eureka Forbes untill last December where I experienced the total bad performance of the customer care and also the service men of Eureka Forbes.
The customer care does not have the records if the customer is within the contract of maintenance/service or not.
The Service personals are not upto the level of having knowledge to do maintenance and also does the work un-hygienically. The filter candles...

Sir,
My Order No.[protected] and installation request No.[protected] has been partially installed by technician MARUTI SADASHIV PATIL & Agent Sandeep Banne in the mid of Nov-2016.However after hiring other plumber I got completed installation of above purifier by additional labour charges.
But now after 2 months of installation, I am unable to wash the additional filter they provided ( after paying additional amount for the filter)....

I have done AMC for water purifier of Eureka Forbes, model -Reviva
As machine is making very noise and taking very long time for water filtering I have raised service request 3 times. But without attending the call they have closed my service request. I have taken this point to their call centre executives but they did not help me except appreciating my inconvenience.
Following are the service requestes closed without doing...

I have been using AquaGaurd (Ro) for more than 7 years till date. The service area comes under ambattur locality and hence the service and their consumer hospitality is very poor. Since we have only tis RO facility for our drinking water purpose we are facing tremendous issues due to their lack of support of services. Kindly do the favour of warning or giving back them proper guidance to do their customer services appropriately....

Dear team

As per last complaint, customer care had logged the call. I had clearly said them that issue in my water purifier. Also said them one filter was removed from last 4-5 months but till not replace. Since, eureka partner was attended site but he is not aware about actual issue. He is just saying that within few days warranty will laps so replace the filter asap.
I don't what he was checked. We have not accept...

I have purchased your water purifier in the year 2011. Since around a year small cracks started appearing on the body of the purifier. After some time water storage was limited to 3 to 4 liters. If the switch is kept on after this level water used to drain away. On observing the purifier very keenly i could found that more cracks appeared on the body and the water above 4 liter level is getting drained out because a crack has appeared on...

I purchased euroclean litevac online from www.eurekaforbes.com on 12th january 2017. I have not yet received my product. I paid online. To know the status of my order i called on eureka forbes ecommerce help line[protected] several times, after ivr the keep playing music and no one picks the call. I kept holding the phone for 10 15 20 mins but no one picks the call. Even after trying to connect with customer service 20-30 times same...

I purchased aqua guard enhance on 30 october 2016 and got installed on 16 january2017. After installation it started leaking all over. On complaint leakage due to overflow was rectified. However tds count of purified water is very low...8 only whereas tds count of input water is 106. Request get the requisite adjustment done to have tds count within safe limits. Please also give the complaint number...

I Have purchased Aquaguard Superb UV+ RO from Croma in Nov 2016
Now after 2 mths Filter Light is showing Green which means Filter has expired
Which capacity is 5500 litres where as in home we are 4-5 people and we are all working people and the so early Filter life is over
and i called call centre on 16th Jan, 18th Jan 19th Jan 20 th Jan 21st Jan and 23rd Jan
Still no executive has visited home to check the Filter...

I purchased one Euroclean Vacuum cleaner from Eureka Forbes, direct sales after having a thorough demonstration. The sales person came to my home told me that there will be a life time service charge free, if I book the product that day itself by paying a Rs. 1000/- and provide a PDC of the rest. I did so, but while writing the cheques I wrote 2 cheques, one of 1000 and the other of 13490/-. both were the cheques of ICICI bank. They deposited...

I hv pad for the amc... for genus ro+uv and not getting any services.
Complaint 3times on helpline no to no avail. amc no is26530392
Complaint no 1 : [protected]
Complaint no 2 : [protected]
Complaint no 3/
Preference no. : 98299741
Eureka forbes always cheat in the name of annual maintenance contract. never give services as promised.. i paid 4800/- for 1year contract and drinking hard & unhygenic...