Eureka Forbes Complaints & Reviews

I have raised any complaint regarding blinking of service LED for my water purifier aquaguard genius. then the technician came and told that he will fix the issue, and also asked me to go for 1 Year AMC. if you get the AMC will fix the issue and you will get 3 servicing for 1 year free. based on that i registered for the AMC with the payment of R. 4970/-. after that he verified the purifier machine and told me some parts needs to be replaced...

Your representative Mr. Sumanto, Dhanbad (Jharkhand) Area, Mobile No. [protected] have taken AMC on behalf of Eureka Forbes for 01 Year by AMC Amount Rs. 6200 approx. But till date he has not visited in the vidyalaya even though several reminders on mobile. I have also complain through SMS on complain No. [protected], but till date no vain. You are requested to indulge your personal intention to resolve the case immediate to avoid any further step, being a government agency.

With regards

Principal

Customer code: [protected]

I have entered into a 2 year AMC from February 2016 to February 2018 with Eureka Forbes for my Aquasure Smart UV model. Accordingly, a service was due in February 2017, which is still pending. I had called up at their customer care center and after a round of verification of my AMC they provided a service request number [protected] on 11th April 2017 promising service within next 24 hours. Nobody turned up from their side for servicing. A call was again made on 13th and the same sequence followed: verification of customer detail and promise of service - this time on that specific day itself. And yet, they have failed to provide service.

I was also shocked to find out today on logging to my account using my registered mobile number at their website that no AMC has been registered against my account!! I find it appalling that a company dealing with drinkable water - the most elementary need of health and hygiene can have such an utter disregard for their clients. Since non-servicing after AMCs may involve health hazard I request Eureka Forbes to do the needful immediately and ensure that the terms of my AMC are respected and ensure timely proper service throughout its tenure.

Ureka Forbes management,

I got fed up with your team and peoples, they are cheating to customers like anything. Myself is Om Prakash Gupta – [protected],

Complaint no.1
I purchased one RO (model Enhance RO) under 3 year payment scheme – Rs. 1900/- quarterly ( 11 instalments).
Sales man code – 9081568 – Name – Pardeep. Purchase date – 28.02.15.

My ECS was not started timely hence I approached to Pradeep he said that there is some problem in our company so ECS is not getting executed timely, they will check and correct it. After one year, he came to me and said you give me your installment and I will deposit in company, I paid Rs. 1900/- to him and he given slip also to me for that amount. For your ready reference I am attaching that slip also.


One day other person named Sonu (mobile no. [protected]) came to me for payment collection saying that Pardeep was fraud and he is no more with Ureka and now I will take care of his works. He shown me his I-card also. I believed on his words. After 10 days time he again came to me at my office and asked for my quarterly payment and I paid Rs. 2000/- to Sonu. At that time he said “right now I am not having receipt pad and I will give to you tomorrow”. But till today he has not given me any receipt. Neither he has not deposited this money to Ureka forbes under my account nor he is returning my money. And now he says I have not taken any money from you. During followup with him he accepted that he has taken Rs. 2000/- from me and he will return it to me (I have recording of that chat also in my mobile phone). But he is not returning the money to me.

I made a complaint to Rakesh (Faridabad branch incharge – [protected]) but he is also not supporting in this matter. Several times I made a call and asked help from Rakesh.

Complaint no.2

In the month of Feb2015 itself, Pardeep asked me some reference for his sale. I referred my Uncle – Phoolkan. Phoolkan also purchased same RO model and given a cheque of Rs. 2000/-. After 2 days Phoolkan’s RO was to be installed but during installation some technical issue copped up hence we asked Pardeep to replace this machine with new machine. He has lifted the machine and till today we are waiting for his return. But since he has already left the Ureka and announced as fraud he has not come with new machine. In the meantime ECS also got deducted from his bank account, pls refer below screen shot.

Then I approached to Rakesh (Faridabad branch incharge – [protected]) but he has not supported.

At last I made a complaint to Ureka forbes customer care (Mr. Arijit Kar) having complaint no. [protected] dated 12.04.17. Ureka is hatching fraud and useless guy who don’t extend their support to the customers. Mr. Arijit has assured me that Ureka executives will contact me to resolve the issue but till now nobody has contacted me.

Finally, Ureka is a reputed company and it doesn’t looks to be good if customer is getting tortured like this and he seeks help from consumer court.
Request you first of all pls stop ECS from Phoolkan’s bank account immediately and also resolve both complaints at the earliest. Your soon response is highly appreciated.

Thanks & Regards,
Om Prakash Gupta

I purchased Eureka Forbes Aquasure Prime 4 L water purifier online from PayTM. I register the installation call and it got successfully installed by the engineer. Since the installation, I am facing an issue with this product. It started with the notification light issue, again for the blinking light, no water flow, heated water, slow water and so on.. every time engineer comes, service it and it starts working but ... only for some time and new issue pops us again.. :(

This saga is continued till date, i have registered complaint again for slow water and expecting an engineer again in another day or two an i am sure that he will fix the issue too but it will be temporary and i am damn sure that machine will start giving me an issue in another week or two... Frustrated.. :( :( Can someone from Eureka please take a look and help me fix this please... It was purchased with lot of trust the band has.. but all in vein .. :( (

I just need this problem fixed? it's not at all worth opting this product... Worried that what will happen if my warranty expires in another month or two. I am sure no one will entertain after that even though they are not able to fix this during entire warranty period.. i just need my product fixed or replaced... Hope some one from Eureka can understand the pain and pay attention to this ---

Vinayak Chorge

Sir, we had purchased an aquaguard from eureka forbes on april 23rd 2016.in the month of december, we encountered an incident with the purifier, that the filter stopped filtering the water. The product was under warranty period, but the company refused to exchange the product for a new one. Instead, i had to buy an external filter for the aqua-guard for rs.2500/-. Today, 16th april 2017, again, there is a problem with the water purifier....

My previous report was as under on which basis the request nmber [protected] was allotted:-

My AMC is signed on 28/9/14 for three years lasting from 28/9/14 to 27/9/17. As per terms and conditions I have to get three sets Carbon and filter candles during the AMC period.As the life of Carbon and filter candle is only one year as ypur view. On signed AMC one one set i.e. one Carbon and one filter candle was provided on 28/9/14 and another set was provided on 19/2/16 so far. Lastly on 5/4/17 your technical person namely Mr. Nikhil Rana came my house and he only done cleaning works of Carbon and filter. He did not change the existing set of Carbon and filter candles whoae life was expired by using last one year. kindly look into the disputed matter as your technical person said no due of Carbon and filer.Please examine and provide one set Carbon and filtwr candles immediately by deputing your technical person as the existing Carbon and filter sets:s life is expired by last one year used.

As per my request number No.[protected] dated 12/4/17, on 14/4/17 at 10.00AM a SMS received that Mr. Nikhil Rana has been allocated to attend the job and he will be attended shortly. But unfortunately without attending this job another SMS received on 15/4/17 at 6.17PM from your end that Mr. Nikhil Rana has completed the Job and 15/4/17 at 6.18PM another SMS received in which .stated that during the last visit one carbon candle was replaced MRP:850.00. Lastly on 5/4/17 your technical person namely Mr. Nikhil Rana came my house and he only done cleaning works of Carbon and filter. He did not change the existing set of Carbon and filter candles whoae life was expired by using last one year. Your technical person namely Mr. Nikhil Rana is completely lier and cheater.. Please enquire the matter immediately and give proper justise. So you are again requested, kindly solve the matter as early as possible by providing one set candle i.e. one carbon and one filter candle which are due on 19/2/17 as last set of candle (one carbon & one filter) was changed on 19/2/16 from your end and as per our AMC the life of the existing candles are expired according to your view.
.

I am a loyal customer of Aquaguard from the day I started using it.I own an Aquaguard Enhance RO+ UV purifier. A week back I noticed that there is a small taste difference in the water which we get from purifier. So I raised a service request to check it out. The representative came and checked the hardness of water and found its way more than 130 which is not suitable to drink. And he immediately told to change the candles which will cost a bomb (4850+425) including 1 year AMC. I agreed after a while thinking about the quality of water and paid the same. Once the fittings are done, he said it works fine and told us not to use first tank of water and left. We drained whole tank of water before we started using it and noticed a difference in taste. So I tested the hardness myself and found its more than 250!!! And each time it varied. Again I raised an SR to rectify it. The technician came, checked and told this time that the device Pump is gone and it will cost 2500!!! . Imagine the scenario where we spent 5275/- 2 days back and now again 2500/-. Thatz just a ripoff from fellow customers. Even in the warranty period Eureka Forbes didn't turned up for free servicing. I wonder how this expensive machines goes wrong in such a short span of time. Or is it designed to go wrong so that company can make more money??? I expect company to answer this scenario ASAP.
My customer code is [protected].

Dear sir I have purchased Dr.Aqua Guard classic + from your site through an order no [protected] and it has been delivered to me on 06.04.2017, as per your site there was a gift of wrist watch of PROVOGUE company and it has been delivered to me today.also in this scheme there was a gift coupon which was shown at sight there which was on purchasing Aqua Guard only up to 30.04.2017

Sir I have not recd.that gift coupon.so you're kindly requested to deliver the said coupon as soon as possible on my address.

Thanking you
MUKESH SAXENA
H.No.113, Gali No.03
Azad Nagar.near Railway Colony
MORADABAD (U.P)-244001
Mobile No.[protected]

I have entered AMC on 19.01.15 vide contract receipt no. 10/24316818 dated 19.01.15. In the last 2 years, only one time filter change had been done. Next change of filter is due on Jan'17. But no body had visited my residence as yet. The service under AMC is extremely poor indeed.In the last two years nobody had made contact with me in respect of service .Even while making contact with the mob no of the authorized representative, it was duly disconnected from your end. I got insulted.

I, kantilal J Patel, purchased the above product on 13.06.2016. after a few days, the led light stopped showing red and orange signals. It was supposed to show red when process of purification was on, blink red for system error, show ember when tank was full et.they
however, it only shows green all the time. After complaining, their technician said its ok if the light shows only green and note red or ember. but he promised to change the led light. thereafter, in spite of number of telephonic complaints they have not attended to this problem

Dear Sir
Feeling very poor writing against a reputed company
I have purchased a door phone on 8 Nov and requested to install in February as my flat was not ready
Entire payment r made same day from
Last month I am continuously asking for installation but no response
Hope now my problem will be resolved

Receipt no[protected]
C s s code 9083261
Executive name shanu sharma

Regards

Vijay srivastava
[protected]

Aquaguard classic+ was installed at my house on 9.3.2017 with Order no.[protected] and Customer ID [protected] by your representative Mohammed Altmus mobile no. [protected] and it was assured by him that I will get my bill by post within 10 days.But till date I haven't received the same.Mohammed Altmus is not picking up the phone.I am going in consumer forum now.

We are senior citizens and in possession of AG classic water purifier machine since many years. Since last 4 years we have been paying 2 yearly charges for AMC.

Recently we have observed that the filter case has worn out and developed a crack. On contacting your customer care, we were guaranteed a replacement of the same free of cost but when technician visited us, he said it will be charged.
In the mean time, we have recently shifted to a new location and have brought only the machine and not the case as the same was promised to be replaced by the company. Even in the AMC papers it is written that the contract covers replacement of worn out parts. However, your service centre refuses to replace it.
Let me make it very clear that for a senior citizen to pay for AMC and still expecting us to again pay for worn-out part is totally uncalled for and after being a loyal customer of Aquaguard for more than a decade.

Kindly note:
My customer ID : [protected]

My complain docket no. was generated 3 times: [protected]; [protected];[protected]as I had to make innumerable calls to your customer support)

Please instruct your service centre to provide us the equipment (filter case with fitting) free (under AMC) so that our water purifier becomes functional again.

Today evening I got a call from your service centre from Mrs Chakraborty[protected] that her senior Mr. PK Basu has refused to co-operate and plainly told that company cannot provide the new candle case.

I am very sorry to say that if that is the kind of customer care you provide to loyal customers, that too to senior citizens, its really really unfortunate.

And I won't hesitate to knock the doors of consumer court . Because its not about money but about customer support. Now where is it written in your AMC contract that worn-out, old parts will not be replaced.

Kindly respond asap...

Hello, we are raising the first service request for aquaguard enhance purifier bought in 12/16... Everytime the customer care promises to send the technician next day since 3rd apr and they keep creating new complaint nos? All promises have turned out to be false?
Please advise is this your company attitude?
What action will be taken to address my complaint as the installed purifier is not working anymore? Please take immediate action..

Complain no:[protected]
This complain was registered on 27th of march before this I had registered a complaint when a technician came told he has fixed the problem but the problem began immediately he left I called him he told he will send his colleague as he is going out of station from march 24th till date I'm following up in customer care calling the executive there is no response at all this is the worst customer service n people working there.You people having such a brand name n behaving like this is totally unprofessional it's just disgusting the worst company ethics is been followed

Sir,
I have registered my complaint for new installation of Aquaguard Enhance RO+UV on Friday (8th April, 2017). Till now no one technician called me. Daily i am calling customer care service no[protected], till now 10 times. but no one customer care executives, named Suraj, Prem Manikanta etc., is not forwarding my request to technician. Even no reply mails from executives when i sent request to [protected]@eurekaforbes.com. try to resolve this problem as early as possible.

Complaint ID : [protected]

Dear Friends
Last Friday upon my request one of the eureka water purifier sales man came to my home to show a demo, and immediately i have ordered since i knows eureka s brand, i have ordered for Dr aqua-guard HD +RO, but on the next day they have delivered a product which is older version for this model..when i check with sales agent he is saying he will replace it soon, daily i am calling him and asking the status of this replacement, but that cheating sales man keep on saying he will replace with in half an hour...and nowadays not responding proper way, always saying due to audit he is not able to replace it with new one...he is purposefully trying to cheat us..
Name of the sales representative is : Alwin - (agent Number :9080465)

Thank

Myself praveen, bought your product - aquaguard enhance ro+uv water purifier on 08-apr-2017 to the amount of rs15000/-. I made a request for new installation on 9-4-2017 and i got a reply that, i will get a technician for new installation within 2 working days. The reference id for that call is 99098758.

Today is the second working day (11-apr-2017), so far i have not received any calls from installation engineer, so i have called your service center for three times on[protected] and i got a reply that i will get an aquaguard executive by today and the reference ids are 33113936, 99107363.

Till 5.30 pm no person has came for installation and no one has contacted me, its really frustrating situation for me to make call once again to your call center, but not other go and finally i made a call at around 5:30 pm to your call center.

Your call center people again postponed my installation to next day (12-apr-2017), and the reference id is 99111427.
This is totally deceitful attitude towards the customers, this makes me depressed and painful for me.


You have taken my amount of rs15000/- on 08-apr-2017 itself, but the service has not made as per the word given by you.

First impression is the best impression; even for first time installation part also your company has not kept the word and cowardly procrastinating the installation work. Though its your first duty to do this activity but you never cared about the customers and their situations.

Suppose after buying your product if we are not paying the money whether your company will accept it. Then how do you expect the same from the customer. So i request you to pay the compensation amount of rs 25000/- for the delayed duty (Which you have committed), holding my rs.15000/-amount and also the pain i have bared so far.

Failing which i would post this poor service (Really its no service) in all forums and social media especially facebook, twitter, and whatsapp shares for making awareness to other people whomsoever going to purchase your product.

If still if you didn’t react to this mail your company will definitely face the consumer legal action.

Dear Sir,

One of the Eureka Forbes representative Mr. Anand from Hubli branch has visited our house for Dr. Aqua Guard product sales, and we have trusted as a reputed company and believing the company we have paid the amount of Rs. 15490.00 vide cheque on 10.04.2017, there after neither person is available nor his contact no is in service.

Concerned may kindly look into the issue immediately and resolve the problem and get back my cheque as i don't need Eureka product any more.