Eureka Forbes Complaints & Reviews

I have aquagard compact e boiling product since 10 years. It is on amc since 5 years.
The servicing due in dec 2016 not done. I call on customer care center 5 time 19, 23, 26, 28, and 31 march 2017 but no body comming for servicing.

Kindly look into the matter and send some one for servicing (Due amc) as early as possible.
Kindly communicate your response.

Thenks

Regards

Dr. Shyam lal
D-60-61 ugf
Sewak park
Uttam nagar
New delh

We had purchased the ro water purifier on 29th november 2016, the customer code is [protected]. It's really frustrating that since the last one week the filter had stopped working. Every day we are trying to contact you and everyday we get a reply that the problem will be rectified by 7 pm. The product is under warranty so please replace the system immediately.

R. Giridhar

For Dr Aquaguard, payment was taken by Mr Nagaraj on 27.03.17, sales executive in Bangalore area pin 560037 phone no[protected] stating that the item will be delivered in 24 hrs and installed in another 24 hours.Item was delivered only on 30.03.17 Order no 29071155. Till now not installed. When I call him no response. Very bad experience in the beginning itself. The item can be taken back with this poor service.

Customer name : arif mansuri
Name of the contact person eureka forbes :mr jasir ansari
Contact name :[protected]
On six to eight month ago, i bought your product (Elegant ro)
My services request no [protected] of 30 march 2017. Regarding ro elegant.
There is no response to my many requests, your manager and service staff are totally uncooperative.. Not even a call. They don't take call also.
Till your company executive is not come
At my home my without my permission close my complain.
In short time complain is not solve i will take legal action against your company and i will also go to consume court.

I brought Eurekafobs Vacuum Cleaner, Brought before 6 months back, I tried and call customer care call centre the response was very bad, at last I got a Service executive to my place while he is taking my device, I asked for a slip, he answered there will be no sleep given to customer while taking for service you can believe and give or keep it yourself, this was the answer from service executive, after a couple of days. I called service people they didn't respond for my call, this incident happened in Bangalore, near Begur, Ravi was the Service Head, At last I called South head Mr Mohan and he told the problem will be fixed within 24 hours but after a week I texted him on what's up. And called in many times but no proper response I tried keep on calling him but at last one day he picked the call and had conference with some service executive then also no response South head Mr Mohan is not a perfect gentleman for the post as South that of Karnataka, It was five days 10 days month has passed but still no response I tried many ways but no proper response from any service people, kindly Indian customer and my friends please do not experience with Eurekafobs waste of money when buying the product they come to our place many time when product is been sold out when you're in problem take won't even listen to your words your feelings hardly heard money will go waste it is up to you to decide yourself don't get cheated because I got cheated and you should not thank you regards thanks for reading my feelings

I brought a aquaguard ro+uv water purifier through eureka forbes before one year(With one year warranty), in that one year itself we faced lot of problem with that product like water taste reduced, machine not working, they told to add one more filter addition to the machine as they told the water has dust were the machine can't handle the dust. And after one year the filter/product stop working(Surprisingly, exactly as said in the manually filter stopped working after one year) we replaced the filter for 3900 rs. . Their also we had a problem, one of the filter was not working, so the service man who came re-directed the water line without one filter line to work at that time and left as that.

The cost of the product is 17000 and filter is 3900(Every year 3900), the product is very bad and the service of the product is very bad were in a weeks time after the service the product again not working(Every time service cost is 250 rs).

Now the machine is automatically sent out water even when the machine is switched off and drinking water quality is very bad. Now we again started to buy can-water for drinking.

We trusted a product and brought for high cost since its a necessary need for day to day life. But its not at all working to our lower exception also.Every time we ask for service its damaging our purse and its like when ever we drink its like we wasted our money. The worst part was their is no customer review call on the products quality and service at-least to improve their product quality in future.

How possible we will again buy product from you company or refer the product to other.

It could be great at-least if your company replace the product or get back the product.

Dear concern, i have queried for aquagaurd on 30 jan 2017 at call centre and executive vistied my place, i selected the model and made a payment of 3000 via cheque in favour of eureka forbes, product was of 14999 (ro/uv/uf). i asked abut finance scheme he suggested me that payment can be done in 4 installments. i gave the cheques to the executive and asked him to provide me the details that from which company he will be getting it financed. till date none of my cheques has been banked and when i queried for that he told me that some shivam entreprises will be financing and later on he said that any pushplalta will be financing, i asked him that u didnt told me, please dont cheat me then he said do not worry your all cheques will be banked in favour of eureka forbes..
I have not received about any of my cheques and payment is still not clear.
I have also complained on the call centre but no response was given.
Please help

Regards
Ankita srivastava
[protected]
Lucknow

We brought Aquaguard in 2012 after several services and cleaning also we see cockroaches in the Aquaguard . Plz take back the product and refund us. Or replace the product. I had called for cleaning they said cover the top lid with tape and cockroaches won't come . But that dint resolve the issue . Even in filter also there are lot of cockroaches. It s not purified water that we are drinking plz Refund .

Congrats for water plants on the railway platforms ...good to see them...
My complaint is on the black guy, who work in Aquaguard water plant...platform no 4 and 5...near to overbridge...
That ******* does not respond wel with the passengers... Uses abusive language...and not at all fit for that job...
He ask for more money...and says u will not get 300ml water...500ml water...
Forces to take 1 lit water...please replace that guy...sue that bloodyfellow ASAP...
Tan Q...

I have purchased an Aquaguard RO+UV with TDS regulator from BENGAL TIGER CANTEEN(Army) on 24 March 2017 .The salesman told me that within 72 hrs my Aquaguard will be installed by your nearby service center. But nobody contacted till this minute. The Aquaguard has become a waste investment as it has not been installed yet. If it is more delayed then I will demand interest for my investment from your company on which I am not getting any return . Address Village TUNGI ; PO -BRAHMANDIHA ; DIST -BANKURA ; PIN 722173; PH NO [protected].

I purchased dr aquaguard magna hd ro+uv (Order. No :[protected] as displayed in your website i paid rs.18, 490.00 (17, 490 in card and 1000 in cash) as requested by your sales executive mr. Ramesh (Sr no: 9099220) and when i request him for bill he says i will receive everything in invoice. But when i received the invoice it was billed only for rs 17490, so i inquired ramesh, he said that there is an cash back offer and he will repay the rs 1000 in person when he received it from his office. I been following up with him for the past 2 months but there is no proper response from him. Kindly look into this issue and help me to get my money asap. I suspect ramesh might be cheating me with your company name because in may apartment one of my friend purchased the same product from ramesh only for rs 17, 490.

On 26/3/2017 i called [protected]( name given as Ravindra) and he sent an executive to replace filters as water was blocked. Charged 3800/- for filter. I asked service man to wait for a while to be sure. He said if any problem call me at the number. After 20 minutes water started leaking and I called him. I kept calling his boss and him for 2 days and not one replied. Fraudsters. I want my money back.

Hi,
My name is Karishma Sudhakar Gadkari. I m ur custmer since 2008.
Name of Customer : Sudhakar Gadkari
Model of machine: Aquaguard Gold Nova.
Machine No. : [protected]
This year contract no. : 26267653.
Customer code : [protected]
My mail Id : [protected]@gmail.com
Ph. No. : [protected]

Sir,
I m very disappointed on your company's (Eureka Forbes) approach. This is not fair that company increases the annual maintenance charges every year. We are not able to pay such increased amount. Last year from 20/4/2016 to 29/4/2017 we paid Rs.1950/- as a maintenance amt. Today I recd call from your service centre for contract renewal, he said that from next month i.e. from 1st Apr.2017 the amount is going to shoot by Rs.450/-. This is really worse.
How can we pay this increasing amt.
When we purchased your water purifier
in 2008 your representative didn't inform us about this increasing amt. every year for maintenance. That time we rethink about purchase of your company's water purifier. Please don't increase the annual maintenance charges every year.
Kindly take the action on this complaint as soon as possible. Otherwise we have to ban on purchasing your products.
Waiting for your answer
Thanking you
Karishma Gadkari

Hi,

I have purchased the aqua-guard classic unit for 11K, and your representative promised guaranteed gifts if i purchase that and he took 100 Rs dd amount also to make sure we get the gifts. So far after purchase we called around 4-5 times to mahanthesh and he always says this week it will come but nothing is happening. so if there is no such kind of thing i want to return the unit, let me know what is the procedure for the same. This is kind of careless service and promise to customers, if possible share the contact number to whom i can speak regarding this. i want this to be fixed as soon as possible.

my customer id
[protected]

sales representative
Mahanthesh Kenchanaikar
+91-[protected]

We are using aquagaurd ro total from 6-7 years . we, all do service on time, but after every 12-18 months our membrane struck off ( not working ) .every time your service man said it will run about 3-4 years .i am giving[protected] rupees every year. it is very costly to me. sometime your service care uses some repair parts, I think they also used repaired membranes or old membranes My customer id 616 Raman mandi ( bathinda ) punjab .Our service care is Prem enterprises Rampura phul ( bathinda ) Contact me : [protected]

I had a lodged a complaint for repair of Dr.Aquaguard water purifier on[protected]request no.[protected]) and your technician had visited us on[protected] for inspection and informed that the adapter had to be replaced. He had again visited us on[protected] to get the AMC done after which he never turned up until[protected]. My several phone calls and repeated requests went unanswered by the technician and by that time due to urgency I got the adapter repaired by myself at my own cost, though the AMC was done. On the evening on[protected], he came to my home with a new adapter for replacement. I sent him back along with the new adapter which he had brought.
Such technicians will bring disreputation to your company. I request you not to send him again for future services. I experienced a poor and highly negligent customer service.

I have an iNova model aquagard which is out of warranty. I purchased an AMC last year on 4-Apr-2016. As my filter was replaced only 4 months back, the service technician told that he will replace it later or he can give filters to me. I told him to replace it later and he wrote it (Filter pending) on the AMC bill. I was out of town for last 4-5 months hence the aquagard was not in use. Recently I raised a service request ([protected]) for filter replacement. Technician(named Rahul Vishwas Borase) called me and told that filter was already replaced on system (Definitely not in actual). I am surprised & appalled at this behavior of Eureka forbes. This is nothing but cheating.

Attaching my AMC contract receipt.

Dear sir,

I had oput service contract last year but after that i shifted to another house due to renovation in my present banglow a4, jaltarang society, d'cabin, sabarmati, ahmedabad and my coustomer id is[protected] and my mobile number is [protected]

As renovation was going on i could not use muy free service now i have shifted to my jaltarang residence and have fitted aqu gard but very bad smell is coming from water so what ot do i have done service then also my problem is not solve yet

I clled your executive he told me to change all filter and opt service contract for 3 years for which he offerd me contract for rs 4500 aprroximately now i would to request you that last year my free service was not cosumed by me due to renovation so please give me some more discount in my 3 year service contract for which i will be thankfull to you

Please respond me as ear4ly as possible

Thanks

Coustomer no [protected]

Mukeshkumar j nagru
A / 4, jaltareng society,
D'cabin, sabarmati,
Ahmedabad
Gujarat

Mo [protected]
Email : [protected]@yahoo.co.in

Name milan savla
Order id[protected]
Customer id [protected]
Contact no [protected]
Email [protected]@hotmail.com
Product model: dr. Aquaguard classic+
Enquiry reason: cancel my order
Enquiry sub reason : 18
Query after the product was delivered and the first person came for installation, we were informed that there is some technical problem for which a technician shall visit on his first visit the technician informed that the adapter was not proper and he shall come again. On the next day the technician comes with another adapter but again he informs us that this adapter too is not compatible with the machine. The company people are not trained for which adapter suits this particular machine.. We have made numerous calls to mr siddique on[protected] who is supposed to be the manager for this part of the city. He does not attend to our calls anymore. Have we made a big mistake by buying a machine made by eureka forbes. We want this unit to be taken back at the earliest and the money refunded a. S. A. P.
The above mail was sent to eureka forbes on 18/03/2017.
No action by the company.

Second mail sent today (24/03/2017)

Making an advance online payment after the visit of two of your salesmen firoz siddiqui and one more we purchased a water purifier, a machine named as dr aquaguard classic plus on friday 10th march 2017.

Even before the machine was delivered we received around 10-12 calls from different people of eureka forbes enquiring about the delivery, installation and whether the machine was working properly.

It was delivered on tuesday the 14th of march 2017.
The person came to install on wednesday the 15th of march 2017. During the installation he mentioned that there is some technical problem and a technician will visit and do the needful.

The next day 16th march 2017 the technician found that the adapter of the machine was not working.
He assured to get another adapter the next day.

On 17th march 2017 the technician came with another adapter which too was not compatible with the machine. He also mentioned that there is some problem with the motherboard. He called on to his superior ms shilpa and informed her. Ms shilpa assured that the needful would be done within 2-3 days.

We have been repeatedly calling up the company but all people have just given false assurances but no action.

During all these days we kept on calling firoz siddiqui who did not answer any of our calls.

We had sent a mail earlier too.. Yet not answered by the company.

We do not want to keep the machine so as informed in our previous mail kindly take your machine back and repay our money at the earliest.

We have made a big mistake by purchasing the machine and made "friends for life".

We just expect the company to take the defected machine back and return back our hard earned money as soon as possible. (The company claims to return the amount in 10-15 days)

Dear sir/ma'am

Sub:-Product issue

My self Nagabasavendra swamy ngm, i am having Aquaguard RO + UV from your

company it's no issue. but my Relative Parvathi also took aquaguard from

same sales person they couldn't pay Emi for that reason you sales by
took product,

its fine, after taken product back he as put 2cheque leaf to the bank
that No-804064,

804065, and debit Rs-4180/-rs, when we are calling Sales Ex-Sudakar-[protected],

he is not Responding properly i am requesting you to do the needful thanks.

Regards
swamy
[protected]