Eureka Forbes Complaints & Reviews

I hv purchased dr aquaguard magna in Oct 2016. Within six months the light has changed from blue to green. Lauched complaint with customer care on 26th mar 2017.. Several follow up with sales guy and customer care but no one turned up. just worst after sales service ever seen. Even in the booklet there is no troubleshooting guidelines. Are we drinking impure water? The product is under warranty..bought it for 13000. Pl please help....

Still no action initiated, still my cheques are not banked.
Its 2 months and none of payment is debited.

Already complained before, pasted below

Dear concern, i have queried for aquagaurd on 30 jan 2017 at call centre and executive vistied my place, i selected the model and made a payment of 3000 via cheque in favour of eureka forbes, product was of 14999 (ro/uv/uf). i asked abut finance scheme he suggested me that payment can be done in 4 installments. i gave the cheques to the executive and asked him to provide me the details that from which company he will be getting it financed. till date none of my cheques has been banked and when i queried for that he told me that some shivam entreprises will be financing and later on he said that any pushplalta will be financing, i asked him that u didnt told me, please dont cheat me then he said do not worry your all cheques will be banked in favour of eureka forbes..
I have not received about any of my cheques and payment is still not clear.
I have also complained on the call centre but no response was given.
Please help

Regards
Ankita srivastava
[protected]
Lucknow

At time of purchase your product your sales person promised me to give Golden card for life time free service of same product but after some time he refuge to give the card and not picking my call, Sir you are requested to take serious action against him and please provide me card as early as possible

Details are as follows

Sales persona name : Akash
Contact No.of him :[protected]

My customer ID:[protected]
my contact No.:[protected]

Negligence of services. Just make us fool by bypass of water instead from U.V. or R.O. it is just the water we get as it is as in form of regular tap without Purifying, R.O.or U.V. After complaining also no one come to clear problem and so company is cheated with customer to give his services as after purchase of machine it is responsibility of company to do everything for one year. Now it is just 8 month from the purchase of product and after complain 8days gone no one has to take or replay also.

NEVER EVER BUY EUREKA FORBES PRODUCT
EXCELLENT MARKETING - NON EXISTENT AFTER SALES FOLLOW UP
Dear Sir,
1. I am Dr Awadhesh Pratap a retired Defence Employee
My address 1010A Sector M Aashiana Lucknow
2. I was approached by your marketing rep Mr Ravindra accompanied with Mr Anurag Awasthi Regional Head.
3. I was convinced by them to get VIDEO PHONE installed at my house, for which I paid Rs 21, 760/ on account of Video Phone and Locking System on 26 Feb 2017.
3. Video Phone was installed on 02/ 03 Mar by Mr Vaibhav with promise to install Locking System within a week.
4. Thereafter I have contacted Mr Awasthi and Mr Vaibhav repeatedly, promised by them to get the work done same very day with promise never to materialize.
5. Since they stopped taking my calls I subsequently sent a message to Mr Awasthi to REFUND THE COST OF LOCKING SYSTEM SINCE INSTALLATION SEEMED TO BE BEYOND THEIR CAPABILITY. THEREAFTER I HAVE SENT THREE MORE MESSAGES TO MR AWASTHI WITHOUT GETTING ANY RESPONSE.
6. I THEREFORE REQUEST YOU TO INSTRUCT YOUR REGIONAL OFFICE TO REFUND MY BALANCE OF MONEY REFUNDED IMMEDIATELY AS I AM NO LONGER INTERESTED IN CONTINUING ANY RELATIONSHIP WITH EUREKA FORBES WITH WHOM I HAVE BEEN ASSOCIATED SINCE 1989 RHROUGH PURCHASE OF VACCUM CLEANER, THREE ROs, INTRUDER ALARM SYSTEM NON-FUNCTIONAL FOR LAST THREE YEARS FOR WANT OF BATTERY AND NOW INCOMPLETELY INSTALLED VIDEO PHONE.
7. Sir, you may like to note NOT TO INDULGE IN USUAL CUSTOMER CARE TACTICS OF ONLY FORWARDING TO REGIONAL OFFICE AND EXPRESSING REGRET OVER MY INCONVENIENCE.
8. A PIECE OF ADVICE YOU MAY LIKE TO SEND SOME PEOPLE AS TRAINERS FOR SOFT SKILL DEVELOPMENT.
Regards
Pratap

Service of water purifier was due since November 2016. no one visited till date. This also happened in 2014 ans service duration was extended by 06 months. Same is being repeated now. Request send your service rep immediately. My address is_
F-129A, South City, Rae Bareli Road. Lucknow UP 226025
E mail - rvsingh5379gmail.com
Mobile [protected]
Thanks

Col RV SIngh

I had purchased aqua-guard ro/uv on 29 mar'16 from csd taurus, mall road, delhi cantt vide invoice details 168003/29apr'16. At the time of installation, we were informed by aqua-guard engineer that one part is damaged & needs to be changed. Now, we are follow up with ngineer & customer care center, finally lodged a complaint vide no. [protected] but nothing has worked. Now, it's almost 7 days, neither engineer had came nor replacement had been done. You are requested to kindly replace aqua-guard ro/uv as the same has not yet installed.

We ordered "Dr. Aquaguard Classic + with Booster pump" from chennai sales office. A representative named U. Karthik came and told us about the features of the product. And we liked it. Then we placed our order.
Being an old customer of this company (for20years) we asked for some discount and he agreed to give the product with 500₹ less. He told us that the product would cost around 11400₹ with the discount it will be 10990₹. After all the discussions. We gave him the money. And expected the product to arrive soon.
But later in the same day while checking your website, I came to know that this product costs 10990₹ only.
This guy told us that the product cost is 11400₹ and with discount it is 10990₹.
And in your website the cost of the same product is 10990₹.
Your representative has fooled us by increasing the price of the product. And giving the product at the same price.
Above all I'm roaming to your chennai sales office from 2 days to sought out this issue. But I'm not getting any answer from them.
The only thing they say is that - their representative has not come from many days and this issue can only be sought out if he comes".

To whomsoever in the company this complaint goes to. - Being an 20 years old customer, I just want to say that, the way your representative (Mr. U. Karthik) has fooled us, We are deeply disappointed. And the way the sales office - chennai, is making me roam from past 2 days is more disappointing. This has shattered the trust we have in your company for so long.
I request you to please look into this matter, and solve it as soon as possible.

Hi raised the below complain Id [protected] on April 3rd.The complaint was regarding my fresh installation of aquasure Maxima RO+UV .DESPITE multiple reminders the installation has not happened.the service center guy is asking for a brine of RS 500 for the installation.As a new customer I am entitled for a free installation.

I was using HUL Pureit and I never faced any issue with them.Eureka Forbes service in india is pathetic.

Hi Team
I raised a service request for servicing of My Aquaguard Magna HD UV+RO, more than 3 weeks ago. Your representative came and instead of providing any service, he asked me to renew my AMC and he will provide the service next day.
Once i did that, despite continuously following up with you guys for over past 2 weeks no one has still came for service.

Please escalate this.

Service Request Number: [protected]
User name: Aditya Gupta
Registered Mobile Number: [protected]

My contract number is 23506177 and i have paid Rs 4510 for a 3 year AMC from 2014 May to 2017 May. i have tried calling customer care numerous times but there is no response received, music only keeps playing for long durations. i called on a service number i found and the lady instead of taking complaint started upselling a new kind of purifier. then said, let me schedule a demo and the person will service your machine too. on stating i did not want to see a demo she slammed the phone down saying service center will call you. Then after weeks i got through the call center and they registered service request. when i asked them to check service history, they said service card is not available with them but person who comes to service will carry it. When person came to service he said since he got call in the middle of the day he did not carry the card from office and he will share it next day. i am still waiting to check the card as i have paid for a service every six months but not more than 2 services have been done till now and my contract is expiring in May.

I have RO enhance. there are ants, and many insects in the tank . this is not only my problem but of several customers .but still eureka forbes is not taking action after calling many times they dont take any responsibility for pure water. They only know to take money from customer. They provide worst service. Advice to customer not to buy anything from Eureka Forbes

Hi Eureka Forbes Team,

I have been requesting for a reinstallation since one week as I moved to another house. Request No [protected]. I am on an year contract and during its renewal, you guys call me 10 times in a day and when it comes to reinstallation, you are lease bothered about it. Everyday, your customer care says the technician will visit today but never happened so far. Why do you follow such an unfair practice ?

I would like to return my RO back to you and go for someone else ( like Kent ). Please let me know how and where do I need to surrender and bid a good bye to you guys. You are such an unprofessional team.

Nagesh

I have aquagard compact e boiling product since 10 years. It is on amc since 5 years.
The servicing due in dec 2016 not done. I call on customer care center 5 time 19, 23, 26, 28, and 31 march 2017 but no body comming for servicing.

Kindly look into the matter and send some one for servicing (Due amc) as early as possible.
Kindly communicate your response.

Thenks

Regards

Dr. Shyam lal
D-60-61 ugf
Sewak park
Uttam nagar
New delh

We had purchased the ro water purifier on 29th november 2016, the customer code is [protected]. It's really frustrating that since the last one week the filter had stopped working. Every day we are trying to contact you and everyday we get a reply that the problem will be rectified by 7 pm. The product is under warranty so please replace the system immediately.

R. Giridhar

For Dr Aquaguard, payment was taken by Mr Nagaraj on 27.03.17, sales executive in Bangalore area pin 560037 phone no[protected] stating that the item will be delivered in 24 hrs and installed in another 24 hours.Item was delivered only on 30.03.17 Order no 29071155. Till now not installed. When I call him no response. Very bad experience in the beginning itself. The item can be taken back with this poor service.

Customer name : arif mansuri
Name of the contact person eureka forbes :mr jasir ansari
Contact name :[protected]
On six to eight month ago, i bought your product (Elegant ro)
My services request no [protected] of 30 march 2017. Regarding ro elegant.
There is no response to my many requests, your manager and service staff are totally uncooperative.. Not even a call. They don't take call also.
Till your company executive is not come
At my home my without my permission close my complain.
In short time complain is not solve i will take legal action against your company and i will also go to consume court.

I brought Eurekafobs Vacuum Cleaner, Brought before 6 months back, I tried and call customer care call centre the response was very bad, at last I got a Service executive to my place while he is taking my device, I asked for a slip, he answered there will be no sleep given to customer while taking for service you can believe and give or keep it yourself, this was the answer from service executive, after a couple of days. I called service people they didn't respond for my call, this incident happened in Bangalore, near Begur, Ravi was the Service Head, At last I called South head Mr Mohan and he told the problem will be fixed within 24 hours but after a week I texted him on what's up. And called in many times but no proper response I tried keep on calling him but at last one day he picked the call and had conference with some service executive then also no response South head Mr Mohan is not a perfect gentleman for the post as South that of Karnataka, It was five days 10 days month has passed but still no response I tried many ways but no proper response from any service people, kindly Indian customer and my friends please do not experience with Eurekafobs waste of money when buying the product they come to our place many time when product is been sold out when you're in problem take won't even listen to your words your feelings hardly heard money will go waste it is up to you to decide yourself don't get cheated because I got cheated and you should not thank you regards thanks for reading my feelings

I brought a aquaguard ro+uv water purifier through eureka forbes before one year(With one year warranty), in that one year itself we faced lot of problem with that product like water taste reduced, machine not working, they told to add one more filter addition to the machine as they told the water has dust were the machine can't handle the dust. And after one year the filter/product stop working(Surprisingly, exactly as said in the manually filter stopped working after one year) we replaced the filter for 3900 rs. . Their also we had a problem, one of the filter was not working, so the service man who came re-directed the water line without one filter line to work at that time and left as that.

The cost of the product is 17000 and filter is 3900(Every year 3900), the product is very bad and the service of the product is very bad were in a weeks time after the service the product again not working(Every time service cost is 250 rs).

Now the machine is automatically sent out water even when the machine is switched off and drinking water quality is very bad. Now we again started to buy can-water for drinking.

We trusted a product and brought for high cost since its a necessary need for day to day life. But its not at all working to our lower exception also.Every time we ask for service its damaging our purse and its like when ever we drink its like we wasted our money. The worst part was their is no customer review call on the products quality and service at-least to improve their product quality in future.

How possible we will again buy product from you company or refer the product to other.

It could be great at-least if your company replace the product or get back the product.

Dear concern, i have queried for aquagaurd on 30 jan 2017 at call centre and executive vistied my place, i selected the model and made a payment of 3000 via cheque in favour of eureka forbes, product was of 14999 (ro/uv/uf). i asked abut finance scheme he suggested me that payment can be done in 4 installments. i gave the cheques to the executive and asked him to provide me the details that from which company he will be getting it financed. till date none of my cheques has been banked and when i queried for that he told me that some shivam entreprises will be financing and later on he said that any pushplalta will be financing, i asked him that u didnt told me, please dont cheat me then he said do not worry your all cheques will be banked in favour of eureka forbes..
I have not received about any of my cheques and payment is still not clear.
I have also complained on the call centre but no response was given.
Please help

Regards
Ankita srivastava
[protected]
Lucknow