Eureka Forbes Complaints & Reviews

It's been 3 weeks now & Eureka couldn't install an RO+UV for me. I've been talking to your customer service frequently & no updates. Thrice I've got the text it's been resolved without even a technician visit. On 31st I've raised another request with number: [protected], technician Pancham visited on 2nd Feb without complete troubleshooting tools & failed to sort out due to shortage of PCB as discussed with Rishi(one of the technician supervisor). Rishi promised me to get the task completed within 30 minutes on 2nd Feb(which was again false commitment). I was away from 2nd to 7th. In between I've got another text that the problem has been sorted though no one was available at my address.

I've again filled a negative survey on which behalf I've got a call from your end asking the reason for negative survey(which was simply ridiculous). I've explained everything thrice to 3 different over that call & again assured that it'll be sorted within 24 hours. And now it's been 3 days, no call no show. I now request you to take your product back & refund me with compensation. Else I'll go to the next level. Please don't call me or send any technician to check the product or sort this out. I just want to return the product & refund now.

I am not able to use my euroclean Ace from past few months as I don't have dust bags for the same. I tried searching it online and with customer care too. Customer care guys called us and offering us with new Vacuum cleaner to purchase rather than providing solution to my problem. Please help me in finding out stores where I can get Dust Bags in Bangalore. My vacuum cleaner is working fine, so I don't want to buy another one just because I am not able to find the dust bags.

I would like to complaint about the water system which is coming out from the outlet even after the indications are ready for water flow and if at all little water comes out it's not well purified.
S/N - [protected]
I/S - 14724
CM/L - 3077454.
Please kindly resolve the problem as earliest as possible and the item is purchased on June'16 and has its warranty till June'17.

Hi good evening sir

i m mr. G.N Bhat from srinagar kashmir. i want to bring in your kind notice that sometimes before i purchased a vacuum cleaner here from a distributor and a month back, some problem developed in the cleaner. accordingly i informed the service center and a delivery boy came here and took the clear along with and till date the clearer has not been returned despite my repeated requests. every day they are making promises that the item will be delivered tomorrow but nothing comes from there and when i asked them why u r defaming the reputation of the company. they asked me to go and lodge a complaint in the company. now i request you to please intervene into the matter and take action against your staff here in srinagar so that anyone else will not suffer like me henceforth and it is to mention here that i promise u that i will not repeat this mistake again to buy any item from your company anymore.

thanking you sir

I m Sushil Kumar Patawari from Kolkata. I am having Eureka R.O silver model, my customer id is [protected]. My machine is in AMC and not working properly, taste of water is not good and its not getting purified. We are lodging complaints is every 3-4 days from last three months and my current complaint no. is [protected]. Some inefficient staff visit, does nothing and insist us to purchase a new machine. Firstly they insist for AMC then if they fail to provide services they say us to purchase a new one. This is simply harassing so, please do the needful.

Customer id : [protected] -- Service request : [protected]

We have bought the above Water Filter Model A4 Duo few years ago .

We replaced the Candles etc at a cost Rs.9050 in November 2017.
Now again after 2 Months, PUMP has stopped working .

we have been given the Service request : [protected]
Executive SREENIVASULU ( Mobile - [protected] ) & has told that PUMP will be replaced in 5 months free of cost ( as it in under AMC )

I had placed the order on 14/1/17, for vacuum cleaner and paid the amount to. Customer ID :[protected]

I had cancelled the order on 17/1/17. But dint get any confirmation message for cancellation. I returned your product which shipped to my place. I also called customer care for 4 times as per them product is reached the ware house.
But still dint get my money back.
Why you are not refunding the amount when you received your product back. It's been 20 days.

Eureka forbes customer support is not responding to my call now, they only amount gets refunded but no update. No proper update on the product cancellation/ returning. Also I dint receive any notification for returning the product.

Kindly take this in note, and initiate an refund.

My self Dr paras gohil, I am from sihor, dist bhavnagar, we bought aquaguard classic 5 months ago, as sales representative or sales manager came to home and he measured TDs and told us that 329 and forced is to buy classic one, but due to test of water that seems to be more TDs than he told but he insisted to buy classic, when come person for service, he measured 889, and that sales manager named Sharam Rajani he just misguided us, and even though many times we called him he don't reply us, now we need RO also, that was his mistake not giving us RO
Dharam Rajani mo [protected]

Just charged the filter in 1week ago and now it is stop working, call the call center every time they raise new request, no one taking compliant to replace the filter.
Everyday I need to raise new request and I need to buy water from outside from last seven day. I have four year old child and she is suffering from severe infection because of Water.
Please help

Sanjay
[protected]

Sir,
I have cancelled the order dr. Aquaguard genius plus on 2nd jan 2017 through online mode. Please refund my money as earlier. I have already send emails and phone calls regarding refund on 7th jan 2017. So far money not refunded.
Order details as follows:
Customer id. [protected]
Order no. [protected]
Please take immediate action.
Thanks
By
Sampathkumar g

Eureka Forbes water purifier has been purchased & under AMC for 2years, sudden probelm in the electical compnent inside motor happened & leakege observed, has it is under AMC the customer service centre is approached for change of parts, but no proer parts have been replaced same probelm persist again.
While again informing to customer care, no proper response from sales representative.

Eureka forbes is so bad in giving timely service to their customers. Despite so many calls and messages from last one month nobody from the company took the pains to come down and repair and fix the RO problem.

I would never suggest anyone in future to buy anything from Eureka forbes.

Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied

Useless Useless Useless Useless Useless Useless Useless Useless Useless Useless

I have purchased an AQUAFLO DX water purifier on 8th may 2016.It was installed by agent of eureka forbes.After a month it has stopped working. Since than I have loged many complaints to correct it but company didn't send anybody to repair it. So please register my complaint and solve it.I m so depress to buy this product. Thank you. SANJAY KUMAR from Meerut (UP).

1)Problem since 18/10/2016
2)Customer ID : [protected]
3)As per explained by your Co's Head CRC Mr. Vijay Mane the Model I have bought will run 15 to 20 minutes max. and will get hot, wait for 30min and then it will run smoothly ie sufficient for me hence i bought it but performance is reverse
at start it runs for 7min then wait for 45min till could not start after 60min machine started immidiatly after 2min it turned very hot and stopped i have emptied collectioned container and cleaned but of no use i could not complete my cleaning at Diwali time because after 2 days i have kept quiet started again but faced same problem repeatedly, my purpose of buying your product is not served. Your Head CRC Mr. Mane is very much negligent recd my only two calls after 15 to 20 calls promised to visit but never responded very worst after sales service sorry for reaction.
since non use of machine i complained twice by No.[protected] &[protected] after all one technitian visited by the efforts of Mrs.Manisha Mane of aquaguard division visited to my residence inspected the machine
run for nine min without giving any load and remarked ok but next when i have again used same problem arised as mentioned above. Now i am fadeup because of wrong representation of Mr Vijay Mane otherwise i would have purchased higher model.
Hence i request you to refund my money take your machine back.
Regards Mr. Rajendra C Bhise

Hi,

I wanted to complain about the deduction of the whole amount from my salary at one shot even without a information about the amount to be deducted. I have so much of plans and expenses for this month and how can a company do like this without even intimating about the deduction of the amount. I am facing lot of issue now did not pay my house rent electric bill my whole family depends on me.. How the hell will I survive now... I should go and kill my self for this..

Regards,
Kenneth P

Customer id [protected]. Ticket no [protected]. I have logged in complaint nos 98375075, 98395112, 98401127, 98420459, 98429532, 98433212. So many complaints have been made by me. The tank of the RO is leaking and needs replacement. This has been explained each time i have called the cistomer care department. No engineer visit or call or resolution so far. Extremely poor service. I need urgent resolution

I am having Aquaguard water purifier. I was shifted from my flat to another flat in october '16. on 17th, dec'16 i had given a request to Eureka Forbes, koregaon Park, Pune office for shifting of Aquaguard from old flat to new flat. The request no. of the same is [protected] & customer id is [protected] as per your sms recceived from you to me on 17th Dec'16. The same request had been allocated to Mr. Lalit Manoj Patil, mobile no. [protected] as per your sms received on 17/12/16.
Mr. Lalit Manoj Patil attend the same on 18th, Dec'16. He removed the aquaguard from old flat & installed in new flat. While installing he told me that one plumbing part was damaged 7 it has to be replaced. Hereplaced that part 7 take Rs. 150/- for it. actually we had renovated the whole kitchen before installing Aquaguard. So there is everything new. So no possibility of damaged plumbing part to exist. Still i paid for that part. He bring that part from the market. When he came first he was having one more technician with him. But when he came back from market he was having his senior with him & they were speaking with each other very slowly which was very doubtful. Later they finished the work & take n Rs. 150 for part & Rs. 350 for shifting charges i.e. total of Rs. 500. When I asked for the receipt he told me that he will provide the receipt next day when he came for AMC.
On the very next day morning when corporation water supply was on heavy water leakage was there. we didn't understand what was happening. so we called up the person who was renovated the kithen. Unfortunately he was out of station & not able to come immediately. Wehad to suffer because of that leakage problem till 21st of dec'16. On 21st dec'16 that person visited to us. He had to remove the tiles to check why leakage was there. After removing the tiles we came to know that the water supply pipe was found damaged. And it was happened while connecting the aquqguard connection to supply pipe. It means that damag was done by your technician Mr. Lalit Manoj Patil.
Next day I called up your Koregaon Park Office & inform them about all the the happened. They registered my complaint by complaint no. [protected], dtd 22/12/16. After that Mr Umesh Pillay, officer of service from Eureka Forbes visited our home. I showed him all the damage & the leakage photographs, & removed tiles. He then assuered to pay the amount Of Rs.3000/- [ Rs. three thousand.] for the whole work to be carried out for repairing the damage. Mr. Umesh Pillay told us to get the repairing workdone. As per his assuarance we done the repairing work.
But still we have not received the repairung amount of Rs. 3000/-.
[protected][protected][protected][protected][protected][protected]

As there are more than 40 days passed but still I've not received the money. This very bad kind of Service. As your Officer Mr.Umesh Pillay commited to us & the damage was done by your technician, you must have pay the money as early as possible. kly inform me when you are going to pay my money.
One more thing I would like to inform you that I'm having AMC of Aquaguard for 3 years. But nobody has came till date for AMC after the incident. And this is very rediculous.
kly pay my money 7 send the person for AMC as early as possible.

Regards,

Hemant B. Dethe.,
H-5, Kundan Kushal Nagar Society,
B/h - Kirloskar Company, Bopodi, Pune - 411003.
Contact no. [protected] / [protected].
Email id : hemant.[protected]@rediffmail.com

Regards,
Hemant dethe

I had purchased the above purifier from Canteen Stores Department at Kochi; where I was staying at Vytila, Kochi at that time.After some Months I shifted to Calicut Kerala and using the same at my home. Now it is not working and I approached your Customer Service Center by phone. The person attended told me that since the equipment purchased through C.S.D Canteen they can not rectify the same. Now please inform whom I have approach to rectify the purifier. Request your help at the earliest

Hi sir,
We have purchased Aquaguard enhance on 23 .8.16. On this now water flowing is very less so that we given request for service on 2 mth back (req no is [protected]) but still no one is coming for service. After that also I called lot of time but no response. It was totally useless services from eureka Forbes.
Please provide services for today itself or else I need to return back your product.

Customer ID. [protected] received the water purifier and got installed. Made payment through mobikwik app as advice by your sales person on 22nd jan 17 and was promised cash back of 5% within 24 hrs. But not received till date and when tried to contact your person he is not responding. Please let me know what to do. And one more a gift is also pending. Request you to kindly help me.