Eureka Forbes Complaints & Reviews

Bad service
i had purchased aqua sure extra tuff water purifier 6 months before and for first service i had follow up with company for since last 1 months but they have not send any person for service and i had follow up for many times and due to it my product get damage i want replacement of product and refund

Plz take some action or I have to complain in consumer foram

I am Manoj Kumar Senapati from Balasore, Odisha. I am having Aquaguard, My customer id is [protected]. My machine is in AMC and not working from 22nd Jan 2017, I have raised complaint in 25th Jan 2017 vide Service Request No-[protected] but still looking towards sky for the resolution, no service person from your end come till date, I am lodging complaints is everyday days from last one month. In spite of again and again lodging the complaint issue is not solved. Firstly you people insist for AMC, and then took the hard earnest money afterwards you start simply harassing and nobody from the company took the pains to come down and repair the product. Eureka Forbes is so bad in giving service to their customers.

I would never suggest anyone in future to buy anything from Eureka Forbes.

Dissatisfied

Regards;

Manoj

I am lodging this complaint as Eureka Forbes have tagged my personal mobile number to a Eureka Forbes representative named Pavankumar. Because of this I am receiving several calls from different clients of Eureka Forbes - approx 7-8 in a day. Its extremely disturbing and also harrasing as I have to keep telling each caller that its a wrong no and the give him the aforesaid brief. When I tried to lodge a complaint with Eureka Forbes customer care, they refused to take it saying they cannot register this complaint and I need to block the calls. However, its not about blocking one no, its different callers everytime and unless I answer the call how can I understand that the call is for Eureka Forbes. It is a pathetic advise given by them. I am writing to you to help me escalate this to the right authorities of Eureka Forbes so as to have a quick correction done in their database.

Sir, we have purchased dr aquaguard in june 2016. from that day onwards we are facing problems with that unit. continuously we are giving complaints to the company. they are sending their service men to clear the problem. but the problem is not yet solved. actually the problem is we are unable to drink that water. purified water is having alkaline taste. so we have given that water for testing. they have given a report stating that ph of the is high and suitable for drinking. the same thing we have reported to the company. eight months gone. now they are telling that if it is with in 15 days will replace. now it is not possible to replace your unit. every time service men come and something they want to do. one did cleaning. problem not solved. other came he advised to ut external filter. problem not solved. another came he said pump is in reverse order so i have corrected it. but the problem was the same.another came he told that sv is blocked.and removed.even though the problem was the same not solved. now the unit is not working. finally, I have given a complaint about dr aquguard. complaint no is [protected]. No action has been taken. i want my unit replacement or money back.

It's been 3 weeks now & Eureka couldn't install an RO+UV for me. I've been talking to your customer service frequently & no updates. Thrice I've got the text it's been resolved without even a technician visit. On 31st I've raised another request with number: [protected], technician Pancham visited on 2nd Feb without complete troubleshooting tools & failed to sort out due to shortage of PCB as discussed with Rishi(one of the technician supervisor). Rishi promised me to get the task completed within 30 minutes on 2nd Feb(which was again false commitment). I was away from 2nd to 7th. In between I've got another text that the problem has been sorted though no one was available at my address.

I've again filled a negative survey on which behalf I've got a call from your end asking the reason for negative survey(which was simply ridiculous). I've explained everything thrice to 3 different over that call & again assured that it'll be sorted within 24 hours. And now it's been 3 days, no call no show. I now request you to take your product back & refund me with compensation. Else I'll go to the next level. Please don't call me or send any technician to check the product or sort this out. I just want to return the product & refund now.

I am not able to use my euroclean Ace from past few months as I don't have dust bags for the same. I tried searching it online and with customer care too. Customer care guys called us and offering us with new Vacuum cleaner to purchase rather than providing solution to my problem. Please help me in finding out stores where I can get Dust Bags in Bangalore. My vacuum cleaner is working fine, so I don't want to buy another one just because I am not able to find the dust bags.

I would like to complaint about the water system which is coming out from the outlet even after the indications are ready for water flow and if at all little water comes out it's not well purified.
S/N - [protected]
I/S - 14724
CM/L - 3077454.
Please kindly resolve the problem as earliest as possible and the item is purchased on June'16 and has its warranty till June'17.

Hi good evening sir

i m mr. G.N Bhat from srinagar kashmir. i want to bring in your kind notice that sometimes before i purchased a vacuum cleaner here from a distributor and a month back, some problem developed in the cleaner. accordingly i informed the service center and a delivery boy came here and took the clear along with and till date the clearer has not been returned despite my repeated requests. every day they are making promises that the item will be delivered tomorrow but nothing comes from there and when i asked them why u r defaming the reputation of the company. they asked me to go and lodge a complaint in the company. now i request you to please intervene into the matter and take action against your staff here in srinagar so that anyone else will not suffer like me henceforth and it is to mention here that i promise u that i will not repeat this mistake again to buy any item from your company anymore.

thanking you sir

I m Sushil Kumar Patawari from Kolkata. I am having Eureka R.O silver model, my customer id is [protected]. My machine is in AMC and not working properly, taste of water is not good and its not getting purified. We are lodging complaints is every 3-4 days from last three months and my current complaint no. is [protected]. Some inefficient staff visit, does nothing and insist us to purchase a new machine. Firstly they insist for AMC then if they fail to provide services they say us to purchase a new one. This is simply harassing so, please do the needful.

Customer id : [protected] -- Service request : [protected]

We have bought the above Water Filter Model A4 Duo few years ago .

We replaced the Candles etc at a cost Rs.9050 in November 2017.
Now again after 2 Months, PUMP has stopped working .

we have been given the Service request : [protected]
Executive SREENIVASULU ( Mobile - [protected] ) & has told that PUMP will be replaced in 5 months free of cost ( as it in under AMC )

I had placed the order on 14/1/17, for vacuum cleaner and paid the amount to. Customer ID :[protected]

I had cancelled the order on 17/1/17. But dint get any confirmation message for cancellation. I returned your product which shipped to my place. I also called customer care for 4 times as per them product is reached the ware house.
But still dint get my money back.
Why you are not refunding the amount when you received your product back. It's been 20 days.

Eureka forbes customer support is not responding to my call now, they only amount gets refunded but no update. No proper update on the product cancellation/ returning. Also I dint receive any notification for returning the product.

Kindly take this in note, and initiate an refund.

My self Dr paras gohil, I am from sihor, dist bhavnagar, we bought aquaguard classic 5 months ago, as sales representative or sales manager came to home and he measured TDs and told us that 329 and forced is to buy classic one, but due to test of water that seems to be more TDs than he told but he insisted to buy classic, when come person for service, he measured 889, and that sales manager named Sharam Rajani he just misguided us, and even though many times we called him he don't reply us, now we need RO also, that was his mistake not giving us RO
Dharam Rajani mo [protected]

Just charged the filter in 1week ago and now it is stop working, call the call center every time they raise new request, no one taking compliant to replace the filter.
Everyday I need to raise new request and I need to buy water from outside from last seven day. I have four year old child and she is suffering from severe infection because of Water.
Please help

Sanjay
[protected]

Sir,
I have cancelled the order dr. Aquaguard genius plus on 2nd jan 2017 through online mode. Please refund my money as earlier. I have already send emails and phone calls regarding refund on 7th jan 2017. So far money not refunded.
Order details as follows:
Customer id. [protected]
Order no. [protected]
Please take immediate action.
Thanks
By
Sampathkumar g

Eureka Forbes water purifier has been purchased & under AMC for 2years, sudden probelm in the electical compnent inside motor happened & leakege observed, has it is under AMC the customer service centre is approached for change of parts, but no proer parts have been replaced same probelm persist again.
While again informing to customer care, no proper response from sales representative.

Eureka forbes is so bad in giving timely service to their customers. Despite so many calls and messages from last one month nobody from the company took the pains to come down and repair and fix the RO problem.

I would never suggest anyone in future to buy anything from Eureka forbes.

Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied

Useless Useless Useless Useless Useless Useless Useless Useless Useless Useless

I have purchased an AQUAFLO DX water purifier on 8th may 2016.It was installed by agent of eureka forbes.After a month it has stopped working. Since than I have loged many complaints to correct it but company didn't send anybody to repair it. So please register my complaint and solve it.I m so depress to buy this product. Thank you. SANJAY KUMAR from Meerut (UP).

1)Problem since 18/10/2016
2)Customer ID : [protected]
3)As per explained by your Co's Head CRC Mr. Vijay Mane the Model I have bought will run 15 to 20 minutes max. and will get hot, wait for 30min and then it will run smoothly ie sufficient for me hence i bought it but performance is reverse
at start it runs for 7min then wait for 45min till could not start after 60min machine started immidiatly after 2min it turned very hot and stopped i have emptied collectioned container and cleaned but of no use i could not complete my cleaning at Diwali time because after 2 days i have kept quiet started again but faced same problem repeatedly, my purpose of buying your product is not served. Your Head CRC Mr. Mane is very much negligent recd my only two calls after 15 to 20 calls promised to visit but never responded very worst after sales service sorry for reaction.
since non use of machine i complained twice by No.[protected] &[protected] after all one technitian visited by the efforts of Mrs.Manisha Mane of aquaguard division visited to my residence inspected the machine
run for nine min without giving any load and remarked ok but next when i have again used same problem arised as mentioned above. Now i am fadeup because of wrong representation of Mr Vijay Mane otherwise i would have purchased higher model.
Hence i request you to refund my money take your machine back.
Regards Mr. Rajendra C Bhise

Hi,

I wanted to complain about the deduction of the whole amount from my salary at one shot even without a information about the amount to be deducted. I have so much of plans and expenses for this month and how can a company do like this without even intimating about the deduction of the amount. I am facing lot of issue now did not pay my house rent electric bill my whole family depends on me.. How the hell will I survive now... I should go and kill my self for this..

Regards,
Kenneth P

Customer id [protected]. Ticket no [protected]. I have logged in complaint nos 98375075, 98395112, 98401127, 98420459, 98429532, 98433212. So many complaints have been made by me. The tank of the RO is leaking and needs replacement. This has been explained each time i have called the cistomer care department. No engineer visit or call or resolution so far. Extremely poor service. I need urgent resolution