Eureka Forbes Complaints & Reviews

This complaint is regarding the RO+UV water purifier(Hot & Cold).
We purchased it form Chandigarh sector 7 but the number which is mentioned in the invoice does not exist. All the customer care numbers are in working. Its been almost 2 weeks we are trying to chase a proper number where we can raise our complaint.
Water is getting fillup due to which we are not able to use our purifier.
Luckily we got a person's number who told us that his coming since yesterday and even today he said he will definitely come today but now even his number is switched off.

Dear Sir/Madam,

I have made twice following complaint last week and tried to follow up by calling your executive everyday since March 10, 2017 but till date have not received any reply regarding resolving the following matter. The customer care executive either rolling the ball to Sales department number [protected] and sales department executive are putting me on hold for 10-15minutes and then disconnecting. I really surprised with the kind ignorant attitude is displayed towards the customer's complaints by such a renowned company. I have been using Eureka Forbes purifiers for above 15years and first time I am experiencing such a bad response.

Please let me asap that whether I am going to get my AMC renewed or refund of my hard earned money of Rs.1, 760/-. Looking forward for your needful and quick action towards resolving the problem.

Thanks & regards,

Dhira Chatterjee
[protected]

Myself Sima Bandyopadhyay is owner of one Aquaguard​ Infinity model. My present address is Banvilla, Madanmohan, Barobetia, Kharagpur Local Dist Paschim Midnapur, West Bengal PIN number 721301.
I have purchased an AMC vide No [protected] on 27.06.2015, valid upto 26.06.2018.
After purchase of the AMC, I have never been provided service. Since last two years, they have never changed the candle-carbon. I and my family is drinking below standard water since last two years. We are suffering from different diseases.
Even the service technician attended, but did not changed the candle-carbon.
I am getting service alerts in my registered mobile number [protected]. Even I am receiving messages that service has been provided.
Please help me. I am having original AMC paper. I have paid the amount in cheque. I trust on you and wish that you will not compel me to file appeal in Consumer Court.
My email address is [protected]@gmail.com

I have raised two 3 service requests from last 1 week and no one turned up from company. Even I called service engineer number multiple times no one is picking up call. When AMC renewal is due the sale guy will call u like 100 times and when service comes it's pathetic. Wort service. Please find my new service request details and help me on resolution at the earliest.
[Thank you for contacting Eurohelpline. Your request no. is [protected] and Cust-id is [protected] ]

Respected Sir,
I would like to bring to your attention the kind of service as well as the respected managers [Mr. Jinu (ph.no: [protected], sales manager), Mr. Renjith (ph.no: [protected], service manager) and Mr. Younis (Ph.no: [protected], sales manager)] negligence towards a customer. I hope no one in this world would have gone through the issues that I had to face just because I made a blunder mistake of purchasing your product.
On October 2016 Mr. Arun Antony (Id no: 9096271) came to my house for demonstration of Euroclean Xforce machine. After the demo he informed about the EMI feature and hence I paid the advance amount. On October 15th 2016 Mr. Arun along with another rep delivered the product but he did not provide the invoice bill copy. On October 18th 2016 when I switched on the machine, the machine heated up within 5-10 minutes and turned off by itself and then it would not turn on. This happens intermittently and not on a regular basis. On the same day I informed about the same to Mr. Arun and he informed that he would replace the product. I waited till November 1st and had to call him again as there was no response for the replacement. When I called him, he informed that he has registered the complaint and someone would come to check and replace the product. I waited for 12 days and still no one responded to the issue. On November 13th I was given the phone number of Mr. Jinu and I informed him the issue and also told him that if the issue is not resolved I would inform the bank to stop the cheque payments. Mr. Jinu gave me the phone number of Mr. Renjith and I contacted him on November 15th and informed the issue to him and he assured that he would look into the issue. I waited till Jan but on one responded to the issue. On Jan 19th 2017 I was given the phone number of Mr. Younis and I informed the issue to him as well. He contacted me back and informed me that he was reported the issue and a rep would come to service the product. After almost a month a rep contacted me and came to the house for the demo of a new product and informed me that Mr. Younis sent him. On Feb 2017 I went to Tutus tower to speak with the manager. I was then introduced to Mr. Renjith in person for the first time. I informed him about the issue from the very beginning. Mr. Renjith, in the beginning of our conversation, denied that he never spoke to me over the phone. I showed him the call recording and then I informed that I do not want the product. Only after meeting him, I was provided the invoice bill copy. He requested me to give a last opportunity and he would send a rep to rectify the issue within 24hrs. I waited for a couple of days and then contacted the customer care number[protected] and registered a complaint (complaint no:[protected] on March 1st as well as March 5th but no one responded to the issue. On March 17th a lady contacted and enquired if the issue was resolved or not and I told her the complete history and also informed that I do not need the product.
This is the whole story of the thrilling experience that I had to go through just because I made a blunder mistake of purchasing your “absolute worthless piece of crap” product from your company.
Now let me come to the exact issue. This is the worst kind of customer experience I have come across or would anyone come across in the entire universe. After sales, you do not give a value to the customer. Customer is not a priority to you. If the managers do not respond to the customers issue then why do you have such kind of managers. It is a shame to know that a big company like yours provide the worst kind a service to the customers. I am very much disappointed with the product as well as the service response that I have received. I do not want the product anymore. You can take the product and provide me a closure form. I already have 5 cheque bounces which I have to deal with the bank and henceforth if I apply for a loan it would get denied because of your cheque bounces. I have to face these above consequences because of your company’s negligence. If you could rectify the Cibil issue as well as the cheque bounce charges from your end as well as the bank, I am ready to take the product. If not, I do not want the product anymore. I do not want to hear the words “last chance or opportunity” because this has been an ongoing issue for the past 6 months and I have already given the last chance to rectify the issue. I know that your managers would deny the entire story, so I have recorded all the calls and can provide it to anyone if required. I hope you would provide a positive response to me. Do replay to me at the earliest. I would also like to bring to your attention that none of the phone numbers mentioned in the website do not work. Especially[protected].

Regards,
Joe.N.John
Phone number: [protected]

I got a call from your Dehradun office saying that my AMC has expired and to get new AMC done. I told them to send someone for servicing the machine as well as do the AMC. They said that I have to pay Rs.400 for servicing and we will do the AMC also. Mr.Sachin ( mob no [protected]) came on 16.03.17, did the sevicing and took Rs.400/ cash.He told he didnt bring the papers for doing the AMC and will come within 3 or 4 days to do the AMC.Today someone else came and did the AMC and I paid Rs.3340/ by cheque, I think they should not have demanded Rs.400/ cash for servicing when I was doing the AMC.
Dr(Col) S K Mitra, VSM

Dear All,

I am extremely dissatisfied with the quality of service and your representative misbehavior on call and number I have called [protected].

I have purchased 2 machines o[censored]V Magna water purifier on 26th Jan 2016 and second on 19th Feb 2016 with same sales person and also I have purchased 2 years AMC with him.This AMC is still in effect.Aquaguard filter/candle is suppose to changed in Jan or Feb 2017.But it was not changed.

I called up the EUREKA FORBES and launched a complaint. Next Day, service man came to see the problem and he said, there is no AMC on my name.I was really surprised.How is it possible.

Being a consumer who paid for the service in advance, I am totally frustrated and mentally upset.kindly cancel my AMC and refund my money.

Please treat this as a complaint from my side and do the needful immediately, or else I am going to consumer court and take necessary action against Eureka forbes to take their water filter and put huge penalty as I wasted my more than 2 weeks.

I am extremely dissatisfied with the quality of service and hope that you take some stringent action against them ASAP.

I have purchased new Maxima RO+UV on 12th March, 2017. I was told that installation will be done by Wednesday i.e. 15th March, 2017. I got a call from technician and I gave him my suitable time for the same day, but he didn't come. Now it has been a week and I still didn't get installed. I have already made several calls to the technician and customer care but always got the same reply (Will do it tomorrow/ In 1-2 hour/ or ASAP) but no one came for installation. I have also registered a complain with customer care (Complain No :[protected] and they promised that it will be done by today itself. Now it is almost 10 pm and I cancelled all my work and plans for just waiting for the technician still nobody came for installation and technician is not even picking up the call now. It is quite frustrating that I have to face this much problem with the service even before using the product.

Hello sir/madam,

I purchased a brand new machine (Eureka forbs - dr. Aquaguard genius model) on thursday (09 mar 2017) and it was installed on sunday (12 mar 2017).

It stopped working on tuesday (14 mar 2017) after installation. I called a person who installed it and problem was resolved.

On friday (17 mar 2017) it again stopped working.

I am fed-up with this machine and it feels like i got cheated. Could you please take some necessary actions to resolve this issue asap?

Serial no. [protected]
Seller name: more mega store, mahadevapura, outer ring road, bangalore

Looking forward for some quick response.

With regards,
Mayank sachan
+91 [protected]

Sorry your service is not completed ..no one came my home to solve our problems ..we are facing many from the last three month ..and we have complaint about our problems many time ..so now if you don't send any person to solve our problems than we will send your complain to the consumer forum. You bloody fellow we have not drunk RO water since 3 months. And you're thinking that it is short for problem

Name: Saravanan S, Eureka Forbes Customer ID: [protected].

I have bought a water purifier from Eureka Forbes 5 years back. I have taken AMC for this purifier and paying the AMC charges regularly. Currently this purifier is in AMC.

I have relocated from Ambattur, Chennai to Annanagar West Chennai on 1st Dec 2016. On 24th Dec 2016, i registered a complaint with Eureka Forbes (Ref: [protected], talked to customer service representative: Harikrishnan) for AMC service and address change. Customer care representative promised that the service person will come in 2 days. No one came and the complaint was closed by Eureka Forbes without providing service.

I called Eureka Forbes multiple times after that and registered many complaints till now.
Recently on March 17th 2017 also, I talked to Anitha in Customer care and registered another compliant Ref: [protected]. Again got the same apologies from customer care and same promise that within 2 days it will be resolved. Again no use and complaint got closed automatically.

Again on March 23, 2017 called Kathir from customer care and expressed my dissatisfaction of not attending the complaints since last 4 months. There was another Ref ID provided: [protected] but no one came to provide service. But the complaint was again closed. This time I got a link for the complaint through my mail ID. I have provided a feedback that I am extremely disappointed with Eureka Forbes.

On March 25th 2017, Someone from Eureka Forbes called me and mentioned that this time 100%, they will send someone to perform AMC and given a complaint no: [protected]. But till today no one has come.

It is more than 6 times, I have called Eureka Forbes from Dec 2016 for providing service to the water purifier which is under AMC. No one is bothered to address my concern from Eureka Forbes.

I would request consumer complaints forum to help me resolve this issue.

I had done AMC of my Eureka Forbes Aquagard Model: Compac, against contract receipt no.27578353 dtd 05/03.17. I issued cheque amounting Rs.4375/-. SBI cheque No.198693 dtd 31/03/2017. How can my cheque debited prior to cheque date. On 16/03/2017 i recd sms from SBI, ' CHQ No.198693 for INR 4, 375.00 fvr LCC CMS POOL A C NON recd in clg wl be paid if found in order'. Above amount debited to my account. Cheque becomes a cheque from the date it bears. Hence my cheque has been illegaly processed and encashed. This is the gross violation. This is mistake of Eureka Forbe and Bank also. Pl. rectify this and give reply early.

I have recently bought a vaccume cleaner Xforce from Eureka Forbes soon after the demo, during the demo he was telling once you purchase we will give detailed demo and training on that perticuler model, after purchase many times called, Nobody came for installation and training, its been 2 months over no one is bothered to lift our call .I never expected such a bad response from a reputed company like Forbes.
This has really changed my mindset that better to go for local brands rather than looking into Premium brands.

Looking into this I am really bothered about service and spares support now.

Sir,
I made a contract for AMC with your representative Mr.A.K.Pande with contract Receipt no[protected] on 06.03.16 for two year AMC contract.
3rd AMC was due in December 2016 but none of your representative bothered to come for AMC & even did not bother to attend my call.
Is this your after sales service response!
I made a payment of Rs.8600/- vide cheque no.000024 drawn on Bank Of Baroda.
I request you to get my AMC at the earliest to avoid any legal consequences.
HEM PANT
Customer code [protected]

I have purchased an Dr aqua guard from Delhi. I want it to be installed in my home in nalco, angul, odisha. Contacted Mr. Nirmal Batik of Priti Aqua solution, Angul Odisha PIN- 759122 for installation. He straightway denied to do the job. This is the worst ever experience I have with your company. If no suitable reply received/action initiated against the individual I will stop my future purchasing from your company.

Eureka forbes sucks at after sales, their sales men are liar... We were sold dr aqua gaurd magna with promises of lifetime free services.

But they do not send a guy to service your equipment, i registered my first complaint on 19 feb 2017 today is 15 march 2017 i have registered at least 6 complaints and they have not even sent a guy to visit my place and fix the ro... What good is this ro if it doest work i have to buy water to drink for last one month..

No one should ever buy a eureka forbes product.

Hello sir i got aqwagard water purifier last 1 year back and some personal issues i am not able to pay the amount of rs 3000.00 so your sales executive mr ravi kumar come to my home at mid night that are using very bad language and slage words... That r giving me and my family mentally and fiscally arrasment.. Please take some action about him its my humble request... His name ravi kumar and his no [protected]/[protected]... I am waiting for your replay... Thank you

Mr. Hattarki
401, sannidhi enclave,
Nrupatunga nagar, 5th cross,
J p nagar 7th phase,
Bangalore – 560 076
Mob. No.[protected]
Email: [protected]@gmail.com

Subject: for my purifier not service after till date my customer code – [protected].
I have got eureka forbes purifier with invoice no. 24415349 – date 02/03/2015 and my customer code is [protected] and till date i not services that purifier. After i only calling and calling and calling for services office and service officer say that boys comes and comes.
For service head quarters: schedule no. 42, p-3/c muneshwara layout, haralukunte, kudlu, bangalore – 560568 and tel 080 – 30251500, 39883333 and [protected] so please start processing.
For giving your letter by you “waiting service purifier till date”
P. S. : i give us photo’s all bill and receipt
1) tax invoice
2) invoice cum receipt
3) sevice requeest activity report

Dear sir

As per our discussion on call today we are provide you standby unit and saturday on 18 march i will visited at your place with our company’s quality had mr. Kalpesh n resolve your unit issue for permanent solution...

From: gokul nadar [mailto:gokul. [protected]@outlook.com]
Sent: 14 march 2017 13:35
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – this is frustrating. You said you are the highest level of escalation but now you are not answering my calls and not calling back.

Manish – if you are milind’s senior i demand that you intervene and help out. We are left in dark since october 2016.

Thanks,
Gokul

Sent from my windows 10 phone

From: animall - gokul nadar
Sent: 11 march 2017 14:39
To: gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – i am waiting for your call back.

Sent from my windows 10 phone

From: gokul nadar
Sent: 10 march 2017 17:44
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

The water purifier has stopped working since last two days. Please plan to come to my place tomorrow to fix this. I have many guests coming to my house on sunday so need the machine fixed asap.

Thanks,
Gokul

Sent from my windows 10 phone

From: gokul nadar
Sent: 03 march 2017 15:39
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. N [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

After you fixed the issue on 11th february, everything seems to be working fine till now. Our machine was non functional from october 2016 (After it was installed) till february 11th 2017 due to the incompetence of your team. Kindly arrange to extend the warranty for our device by 4 months to ensure that we am not penalized for your team's incompetence. Waiting to hear back from you.

Thanks,
Gokul

_
From: animall - gokul nadar
Sent: friday, february 10, 2017 6:18 pm
To: milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com ; gokul nadar; ragul. [protected]@gmail.com
Subject: escalation: ticket# [protected]

Hi milind,

As discussed, i would like to reiterate again as to how frustrated i am and how scary it feels to think that i would be left at the mercy of mcr (Your support partners in kharghar region) for any future support. They have an incompetent team which could not solve my problem for the last 3 months and to top it their boss mr shankar reddy, treats customers as if they are beggars who are at his mercy to get any sort of help. Mcr is the worst and unprofessional organisation that i have had the misfortune to deal with. Eurekha forbes support has not been top class either because one of your representation has visited my home thrice but was unable to provide a solution. Aquaguard superb, has been useless to me since the day it was installed (26th oct 2016); the machine has never functioned for more than 2 days.

As you claim to be the highest level of escalation in navi mumbai, i now bank on your expertise to help me out. Also i would want aquaguard to compensate me for this 3.15a months downtime plus the mental agony you caused me and my family and leave of absence i had to take from work to find a solution to this problem by following up with your team on regular basis. We have been happy customers of aquaguard since more than 10yrs, and hence when we moved to a new house, aquaguard was the obvious choice for us, but what has transpired till now has left us deeply pained.

Thanks and make it a great day!

Gokul nadar

We have been registering complaints regarding service due from 1 month but it is not being attended.
We purchased aquaguard ro + uv in february 2016, our first service was due in august but nobody turned up till october 2016 and then they said that the filter had to be replaced because we dint get it serviced. The service technician did not turn up and we had to face the consequences. Now we renewed the service contract along with the purchase of filters and have the receipt of the same. We have been lodging complaint regarding this past 1 month but no body has turned up yet. Last week one technician came home, switched off our aquaguard and left without servicing saying that he wants to check our documents in the company. He said he will come the next day but dint turn up, i get a message everyday that a tecnician has been alloted and will come soon but nobody comes. The contact details are also wrong.
Please look into the matter and help us get our aquaguard serviced.