Eureka Forbes Complaints & Reviews

From the day i bought the aquaguard it is not working properly.While buying sales person were saying that you will get life time service warranty.now they are saying that you have to pay.since bought almost 25 times it has been repaired.please replace it or please take your product back.please help us because i am fetup of your product.
Tajinder singh
[protected]

I have been contacting the customer care and senior executives of the company for one month. I wanted to have my cctv camera installed by them to be repaired. The cctv is one month old and is under one year warranty. The cctv got defective in 3 days of installation. Despite my consistent calls and e-mails, i have been hearing the words "very soon" very often. But there has not been any service visit or call from their side. This is the reason indian companies are hated because of their inability to give good services. I wish i had not spent 22k on the [censored] camera.

There has not been a service visit despite more than 100 calls, 50 e-mails and a lot of empty assurances, there has not been a service visit or call in one month. This is the reason people prefer products from international brands. I want my money back, take this defective system back and refund my money. I want peace and no relation with a company like eureka forbes. All you employees of eureka forbes, go burn yourself alive for the services you are offering.

Nagpur Techno Marketing Pvt Ltd, having AMC, Done on 4.09.15, CR No 25393579 valid till 11.09.17, complaint made on toll free no on saturday 26.2.17, request ticket no [protected] dt 26.2.17, no one visited till date . Request was to send on sunday also being our working day . There is no response from Eurekas Forbes except two sms, on on monday & one just now today wednesday - Dear Customer - Help us serve you better by giving feedback on your service experience . It will take only seconds . Clik http;//ITMS.in/e. That means the complaint was shown as attended ??
There is no mechanism where customer is telephonically contacted by Eureka Forbes officials ?? Who is going to attend this complaint ? Will any Eureka Forbes senior official would talk to undersigned so that can explain the other related problems ??
Virendra Chandak,
[protected]

This informed to you,
I had purchased a product EUROCLEAN XFORCE on the date of 12/16/2016 5:52:26 PM.
with this order there is a free gift but till today its not delivered from eureka. so i going to complaint against him to consumer forum.
Customer ID is [protected]
Order ID is [protected]

Prof. S.S.Patil
State - Maharashtra
[protected]

Do, let me know if you could help resolve this.
In Dec 2016, towards water purifier payment we had given a cheque, and [protected] (Lachaiah) informs, that cheque cannot be cashed and asked me to transfer online and gave bank details, I agreed and for testing I had sent Rs 500/- (30 Dec 2016), but very next day cheque was cleared / cashed. Same day I informed Lachaiah, and he promised to return back (personally) Rs 500.

Since then he is avoiding and has not returned Rs 500/-.
I am not at Hyd, and asked him to transfer online (I had also done online transaction).

You may be wondering Rs 500 is a small amount and I agree, but I am annoyed because of his who cares attitude.

I am writing bcos i want to resolve this in a friendly manner.
Thanks
Sajjad Hussain

[protected]

I haave purchased aquagaurd Magana RO plus UV before 2 years and had a bad experience, quality and perfomance is very very poor, needs every 15 days serviece, I felt as if I should appoint a person to watch and call for service centre.this machine is very very sensitive, ACTUALLY COMPANY ALSO WANTS US TO CALL FOR SERVICE, SO THEY WANTEDLY MANUFACTUR THE QUALITY POOR.so request to everyone pls go for simple process machine.
This is one of the worst perfomance machine

Dear Sir/Madam
I Mrs Reena Ashok Dhande Malewadi, kherdi, Chiplun 415605
Bought a product AQUA SURE WF AQUA FLOW DX-NEW2 ON The Date 13/04/2016 from Sound of Music electronics .Since we bought the product within a month we replaced the motherboard(electronic Kit) .After six months again the problem arise, what type of problem we dont know but your service man removed some part & said it has to be replaced .Since then (30 days )he haven't replaced the part also he is not responding to call
As the product troubled two times within eight months, there is no surety that it will work properly after the service or repaire.So i just want to replaced the product .Also it needs to have a good service man in the area .Do the needful thanking you .
Reena Dhande

I am writing this complaint regarding the forbes water purifier aqua sure prime uv which i bought almost 6 months back. After start using the product i came across problems like (1) not working notification lights properly. Notification light keeps on blinking all the day long, even if the tank is full. The same issue occurred almost 6 times till now and still happens. (2) the product takes 4 hours to fill one earthen pot, so the product is very slow in filling the water. After complaining avout the same service person comes and fix the issue but the same thing gets started in jus 4 5 days. So i complained for many times but yet the problem is not fixed. So kindly request to replace the product. Since its jus six months and complained for 4 5 times for the same issue

Thanks and regards
Rupesh shah

I am a senior citizen retired from RBI as Assistant General Manager. I am a customer of your company for last 19 years using water purifier and vacuum cleaner. A representative from Eureka Forbes Aquaguard approached me in January 2016 and pleaded to purchase one machine. Since I had been already using one, which was working fine and under AMC I regretted my inability. Then he convinced me that my present AMC could be continued and two additional service will be provided. Accordingly I purchased on 07/01/2016 one Dr. Aquaguard Classic model at a cost of Rs.8990. The representative (by name Libin T T) took away my AMC papers for amending and returning. Unfortunately he did not return AMC papers and is not reachable. Whenever I took the matter with your sales office they promised me that it will be resolved. Now the new machine is due for second service. To my surprise the service technician told that I have to pay for replacement of carbon etc. They have done only servicing ( on 27/02/2017) and replacement of filter etc. were not carried out. The AMC which I took by paying Rs.4080.00 in November 2014 is valid up to October 2017. Since the new machine is under warranty only service has been provided (in July 2016 and 27 Feb 2017). As promised while replacing the old machine AMC should be provided till October 2018 (i.e with extended period). The company should either provide AMC for which I am entitled or refund proportionate AMC charges from Jan 2016 to Oct 2017.
I had recently contacted Mr.Rajith, Service Manager, Kochi (Edappally). But nothing has been done. You may note that the cost of the machine being Rs.8990.00 and despite paying almost half of the price towards AMC not extending the service is nothing but cheating a loyal customer.
I request you to do the needful.
Invoice No. [protected] dt 06.01.2016, Sales office, Bldg no. HIG 6, Panampillu Nagar, Kochi 682036; order No.[protected]

AMC customer ID[protected] (as available on previous AMC papers), Eurekaforbes Service, Edappally

I am fed up with this company. False commitment, not reliable, service person doesn't attend calls, and do not stick to their commitment. I have raised a reinstallation on 24 Feb 2017 and still waiting. None of the service person taking tue, call even their manager Kavita also of the category. I will spread this to social media and let them know the seriousness of after sales.

A service engineer visited my place and I got to know that my system is installed with a local Hard Disk. I paid in full and a local hard disk was installed which failed and have been giving me troubles. The Local Hard disk was installed by Mr. Ranvir Kumar Choudhary without my knowledge. Moreover I paid a cheque for Rs. 21000 and 1000 in cash. And I got the bill of Rs. 19, 370/-
The service engineer needed a LED which I did not have and I requested them to bring their own system for checkup and they denied. They told me that this is not the way we do it. So the company wants me to purchase a LED to have my Camera system fixed. I do not know where to go now

This is to inform you that we have recently bought three products of Eureka forbes through their employee Brij Kishore (Mobile - [protected]) who is based out of their Subash Nagar Branch, New Delhi. The concerned employee even after repetitive reminders hasn't submitted us the bill and is regularly avoiding our calls. The payment for all the three products has been done by cheque in favour of "Eureka forbes private limited". We have even escalated the matter to the divisional manager Mr. Sunil Kumar (Mobile - [protected] and [protected]).

In the meanwhile, one of the product Dr. Aeroguard SCPR 700 has developed a malfunctioned and we have registered the complaint for the same via number - [protected], which again stands unresolved.

We are totally clueless on how to get this resolved as we don't have the email ID or the phone number of the senior management and the person on the ground seem unresponsive, unsupportive and having an agenda of their own.

I have logged 4 Complaints in last 5 months for changing the Membrane in my Eureka Forbes Reviva RO. The engineers visited 4 times, but they never came with membrane for replacing. During AMC renewal they have installed wrong membrane and during check I found TDH has went down to 4 or 5, which is quite below suppoted level. Once engineer brought the old used membrane. and post me resistant he told me we do not change membrane twice, but if wrong membrane is installed they need to change

My reg no is [protected] for acquaguard. I required a service but the last representative named nazrul hassan [protected] who came for providing the service not only misbehaved with my parents but didn't provide the service. This is a harrasment caused by this company and its representative to its customer which is not acceptable at all. The service person who came before nazrul was jayonto roy who provided really good service for tge product. But this person only harrases the customer and I want to escalate the matter to its higher authorities.

For the past 1 month we have been contacting our local Aquaguard service centre in Rayagada with constant delays and false assurances from their part.They have told us twice to be ready with the machine dried and emptied and we have been waiting for entire day with them assuring us first that they are on their way and then eventually switching off their phones. Its frustration at the highest level as a servicing of our machine is urgently required and they seem to think its a joke.
The details of the service centre person we have been in contact with:-
1. Mr. Manoj - [protected]

I was promised by a representative that if I pay Bg MobiKwik I will get 5 % cash back and a free gift from the company. I have the chat conversation with the representative. Neither of these ever came and its over a month that I purchased the purifier. In fact I ended up paying 100 Rs more for the free gift delivery and processing fee. I informed customer care about it and they promised a call in 48 to 72 hours. Seems you have too many customers to address that you never came back even after a week. Or should I say too many complaints that you have stopped addressing them. You people are pathetic. The only way you can sell is by lying and promising ####ty crap. Do I sound unprofessional? Sorry but with the experience I have, yiu people are also unprofessional, probably thugs with ties.

I placed a service request on 18th Feb 2017 ([protected]) and till now it is not resolved. I purchased AMC online and placed request RO filter replacement and tap repair as it go broken. I am not able to use RO and so requested customer care to send someone urgently. I waited for 3 days there was no response. Then again on 22nd Feb I raised new request ([protected]), I was told RO will be serviced next day. I waited, raised new request on 23rd ([protected]) and then on 25th ([protected]). I got service manager number ([protected]). He assured it will be serviced soon. Later he stopped picking the phone. I don't know what to do now. Kindly refund my money.

PS: What I learned in this process that service managers and technicians will address complaint only if you pay them directly, otherwise paying for AMC is waste of time and money.

Ref: contract receipt no.[protected] dt. 30/03/2016 cusomer code [protected]
Ms on mobile received that candles have been changed on your water filter whereas no one attended to our water filter and no such candles ever changed therein. Complain was lodged bearing no. [protected] to sagar and no. [protected] to asha. There was no response. Mr. Rajnath was contacted on mobile no. [protected] on 2nd february 2017. After rigorous follow-up on 25/02/2017 mr. Shaban ahmed technitian having no.64122 attended and refused to change the candles. He said to contact mr. Sandeep panday mobile [protected], he further referred to rajnath tiwari on mobile [protected]. He was called almost 4 times, it was ringing and he did not pick up the phone. After another mobile no. [protected] of hemant gaikwad was given, he was contacted and again asking the same story from beginning, he said sorry he can not do anything. After only resort to us to lodge fir in police station. As company is deaf and its representatives have absolutely clear malafide intention to cheat customer.

Sir,
Grievance as below :

15.10.2015 Date of Purchase [protected] customer code

28.3.2016 AquaGuard not working – made a complaint [protected] Service request
28.3.2016 Technician Ganesh Gaud came at 3 pm & said that DCP circuit needs to be changed

29.3.2016 No response
30.3.2016 No response 86385374 Service request

1.4.2016 No response
2.4.2016 Board changed by Technician Ganesh Gaud No service report given
After 15.4 2016 Servicing Due Servicing not done
15.7.2016 Aqua Guard not working – made a complaint [protected]
16.7.2016 Technician Ganesh Gaud came & said a part needs to be changed

18.7.2016 Technician Ganesh Gaud came I asked what the problem was ? & I need a earlier service report also . Refused to give .
18.7.2016 Spoke to Mr Mali & Tariq & told grievance
No response
19.7.2016 No response
20.7.2016 Phone number - 011 –[protected] CONTACTED Complaint no[protected]

21.7.2016 No response
22.7.2016 No response
23.7.2016 No response
24.7.2016 No response
25.7.2016 Called up at Phone number - 011 –[protected]for Follow up Follow up number 96207990

On my papers the technician gave extension of warranty for six months whereas officially company is refusing warranty .
Now again my Equipment is not working .
Please give a very serious view to the above & do the needful.
I reserve my right to put the matter before Consumer Cell for Justice

Please give a very serious view to the above & do the needful.
I reserve my right to put the matter before Consumer Cell for Justice

Dr. Nilima S.Vaidya
Mob-[protected]