Eureka Forbes Complaints & Reviews

I got a call from your Dehradun office saying that my AMC has expired and to get new AMC done. I told them to send someone for servicing the machine as well as do the AMC. They said that I have to pay Rs.400 for servicing and we will do the AMC also. Mr.Sachin ( mob no [protected]) came on 16.03.17, did the sevicing and took Rs.400/ cash.He told he didnt bring the papers for doing the AMC and will come within 3 or 4 days to do the AMC.Today someone else came and did the AMC and I paid Rs.3340/ by cheque, I think they should not have demanded Rs.400/ cash for servicing when I was doing the AMC.
Dr(Col) S K Mitra, VSM

Dear All,

I am extremely dissatisfied with the quality of service and your representative misbehavior on call and number I have called [protected].

I have purchased 2 machines o[censored]V Magna water purifier on 26th Jan 2016 and second on 19th Feb 2016 with same sales person and also I have purchased 2 years AMC with him.This AMC is still in effect.Aquaguard filter/candle is suppose to changed in Jan or Feb 2017.But it was not changed.

I called up the EUREKA FORBES and launched a complaint. Next Day, service man came to see the problem and he said, there is no AMC on my name.I was really surprised.How is it possible.

Being a consumer who paid for the service in advance, I am totally frustrated and mentally upset.kindly cancel my AMC and refund my money.

Please treat this as a complaint from my side and do the needful immediately, or else I am going to consumer court and take necessary action against Eureka forbes to take their water filter and put huge penalty as I wasted my more than 2 weeks.

I am extremely dissatisfied with the quality of service and hope that you take some stringent action against them ASAP.

I have purchased new Maxima RO+UV on 12th March, 2017. I was told that installation will be done by Wednesday i.e. 15th March, 2017. I got a call from technician and I gave him my suitable time for the same day, but he didn't come. Now it has been a week and I still didn't get installed. I have already made several calls to the technician and customer care but always got the same reply (Will do it tomorrow/ In 1-2 hour/ or ASAP) but no one came for installation. I have also registered a complain with customer care (Complain No :[protected] and they promised that it will be done by today itself. Now it is almost 10 pm and I cancelled all my work and plans for just waiting for the technician still nobody came for installation and technician is not even picking up the call now. It is quite frustrating that I have to face this much problem with the service even before using the product.

Hello sir/madam,

I purchased a brand new machine (Eureka forbs - dr. Aquaguard genius model) on thursday (09 mar 2017) and it was installed on sunday (12 mar 2017).

It stopped working on tuesday (14 mar 2017) after installation. I called a person who installed it and problem was resolved.

On friday (17 mar 2017) it again stopped working.

I am fed-up with this machine and it feels like i got cheated. Could you please take some necessary actions to resolve this issue asap?

Serial no. [protected]
Seller name: more mega store, mahadevapura, outer ring road, bangalore

Looking forward for some quick response.

With regards,
Mayank sachan
+91 [protected]

Sorry your service is not completed ..no one came my home to solve our problems ..we are facing many from the last three month ..and we have complaint about our problems many time ..so now if you don't send any person to solve our problems than we will send your complain to the consumer forum. You bloody fellow we have not drunk RO water since 3 months. And you're thinking that it is short for problem

Name: Saravanan S, Eureka Forbes Customer ID: [protected].

I have bought a water purifier from Eureka Forbes 5 years back. I have taken AMC for this purifier and paying the AMC charges regularly. Currently this purifier is in AMC.

I have relocated from Ambattur, Chennai to Annanagar West Chennai on 1st Dec 2016. On 24th Dec 2016, i registered a complaint with Eureka Forbes (Ref: [protected], talked to customer service representative: Harikrishnan) for AMC service and address change. Customer care representative promised that the service person will come in 2 days. No one came and the complaint was closed by Eureka Forbes without providing service.

I called Eureka Forbes multiple times after that and registered many complaints till now.
Recently on March 17th 2017 also, I talked to Anitha in Customer care and registered another compliant Ref: [protected]. Again got the same apologies from customer care and same promise that within 2 days it will be resolved. Again no use and complaint got closed automatically.

Again on March 23, 2017 called Kathir from customer care and expressed my dissatisfaction of not attending the complaints since last 4 months. There was another Ref ID provided: [protected] but no one came to provide service. But the complaint was again closed. This time I got a link for the complaint through my mail ID. I have provided a feedback that I am extremely disappointed with Eureka Forbes.

On March 25th 2017, Someone from Eureka Forbes called me and mentioned that this time 100%, they will send someone to perform AMC and given a complaint no: [protected]. But till today no one has come.

It is more than 6 times, I have called Eureka Forbes from Dec 2016 for providing service to the water purifier which is under AMC. No one is bothered to address my concern from Eureka Forbes.

I would request consumer complaints forum to help me resolve this issue.

I had done AMC of my Eureka Forbes Aquagard Model: Compac, against contract receipt no.27578353 dtd 05/03.17. I issued cheque amounting Rs.4375/-. SBI cheque No.198693 dtd 31/03/2017. How can my cheque debited prior to cheque date. On 16/03/2017 i recd sms from SBI, ' CHQ No.198693 for INR 4, 375.00 fvr LCC CMS POOL A C NON recd in clg wl be paid if found in order'. Above amount debited to my account. Cheque becomes a cheque from the date it bears. Hence my cheque has been illegaly processed and encashed. This is the gross violation. This is mistake of Eureka Forbe and Bank also. Pl. rectify this and give reply early.

I have recently bought a vaccume cleaner Xforce from Eureka Forbes soon after the demo, during the demo he was telling once you purchase we will give detailed demo and training on that perticuler model, after purchase many times called, Nobody came for installation and training, its been 2 months over no one is bothered to lift our call .I never expected such a bad response from a reputed company like Forbes.
This has really changed my mindset that better to go for local brands rather than looking into Premium brands.

Looking into this I am really bothered about service and spares support now.

Sir,
I made a contract for AMC with your representative Mr.A.K.Pande with contract Receipt no[protected] on 06.03.16 for two year AMC contract.
3rd AMC was due in December 2016 but none of your representative bothered to come for AMC & even did not bother to attend my call.
Is this your after sales service response!
I made a payment of Rs.8600/- vide cheque no.000024 drawn on Bank Of Baroda.
I request you to get my AMC at the earliest to avoid any legal consequences.
HEM PANT
Customer code [protected]

I have purchased an Dr aqua guard from Delhi. I want it to be installed in my home in nalco, angul, odisha. Contacted Mr. Nirmal Batik of Priti Aqua solution, Angul Odisha PIN- 759122 for installation. He straightway denied to do the job. This is the worst ever experience I have with your company. If no suitable reply received/action initiated against the individual I will stop my future purchasing from your company.

Eureka forbes sucks at after sales, their sales men are liar... We were sold dr aqua gaurd magna with promises of lifetime free services.

But they do not send a guy to service your equipment, i registered my first complaint on 19 feb 2017 today is 15 march 2017 i have registered at least 6 complaints and they have not even sent a guy to visit my place and fix the ro... What good is this ro if it doest work i have to buy water to drink for last one month..

No one should ever buy a eureka forbes product.

Hello sir i got aqwagard water purifier last 1 year back and some personal issues i am not able to pay the amount of rs 3000.00 so your sales executive mr ravi kumar come to my home at mid night that are using very bad language and slage words... That r giving me and my family mentally and fiscally arrasment.. Please take some action about him its my humble request... His name ravi kumar and his no [protected]/[protected]... I am waiting for your replay... Thank you

Mr. Hattarki
401, sannidhi enclave,
Nrupatunga nagar, 5th cross,
J p nagar 7th phase,
Bangalore – 560 076
Mob. No.[protected]
Email: [protected]@gmail.com

Subject: for my purifier not service after till date my customer code – [protected].
I have got eureka forbes purifier with invoice no. 24415349 – date 02/03/2015 and my customer code is [protected] and till date i not services that purifier. After i only calling and calling and calling for services office and service officer say that boys comes and comes.
For service head quarters: schedule no. 42, p-3/c muneshwara layout, haralukunte, kudlu, bangalore – 560568 and tel 080 – 30251500, 39883333 and [protected] so please start processing.
For giving your letter by you “waiting service purifier till date”
P. S. : i give us photo’s all bill and receipt
1) tax invoice
2) invoice cum receipt
3) sevice requeest activity report

Dear sir

As per our discussion on call today we are provide you standby unit and saturday on 18 march i will visited at your place with our company’s quality had mr. Kalpesh n resolve your unit issue for permanent solution...

From: gokul nadar [mailto:gokul. [protected]@outlook.com]
Sent: 14 march 2017 13:35
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – this is frustrating. You said you are the highest level of escalation but now you are not answering my calls and not calling back.

Manish – if you are milind’s senior i demand that you intervene and help out. We are left in dark since october 2016.

Thanks,
Gokul

Sent from my windows 10 phone

From: animall - gokul nadar
Sent: 11 march 2017 14:39
To: gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – i am waiting for your call back.

Sent from my windows 10 phone

From: gokul nadar
Sent: 10 march 2017 17:44
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

The water purifier has stopped working since last two days. Please plan to come to my place tomorrow to fix this. I have many guests coming to my house on sunday so need the machine fixed asap.

Thanks,
Gokul

Sent from my windows 10 phone

From: gokul nadar
Sent: 03 march 2017 15:39
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. N [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

After you fixed the issue on 11th february, everything seems to be working fine till now. Our machine was non functional from october 2016 (After it was installed) till february 11th 2017 due to the incompetence of your team. Kindly arrange to extend the warranty for our device by 4 months to ensure that we am not penalized for your team's incompetence. Waiting to hear back from you.

Thanks,
Gokul

_
From: animall - gokul nadar
Sent: friday, february 10, 2017 6:18 pm
To: milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com ; gokul nadar; ragul. [protected]@gmail.com
Subject: escalation: ticket# [protected]

Hi milind,

As discussed, i would like to reiterate again as to how frustrated i am and how scary it feels to think that i would be left at the mercy of mcr (Your support partners in kharghar region) for any future support. They have an incompetent team which could not solve my problem for the last 3 months and to top it their boss mr shankar reddy, treats customers as if they are beggars who are at his mercy to get any sort of help. Mcr is the worst and unprofessional organisation that i have had the misfortune to deal with. Eurekha forbes support has not been top class either because one of your representation has visited my home thrice but was unable to provide a solution. Aquaguard superb, has been useless to me since the day it was installed (26th oct 2016); the machine has never functioned for more than 2 days.

As you claim to be the highest level of escalation in navi mumbai, i now bank on your expertise to help me out. Also i would want aquaguard to compensate me for this 3.15a months downtime plus the mental agony you caused me and my family and leave of absence i had to take from work to find a solution to this problem by following up with your team on regular basis. We have been happy customers of aquaguard since more than 10yrs, and hence when we moved to a new house, aquaguard was the obvious choice for us, but what has transpired till now has left us deeply pained.

Thanks and make it a great day!

Gokul nadar

We have been registering complaints regarding service due from 1 month but it is not being attended.
We purchased aquaguard ro + uv in february 2016, our first service was due in august but nobody turned up till october 2016 and then they said that the filter had to be replaced because we dint get it serviced. The service technician did not turn up and we had to face the consequences. Now we renewed the service contract along with the purchase of filters and have the receipt of the same. We have been lodging complaint regarding this past 1 month but no body has turned up yet. Last week one technician came home, switched off our aquaguard and left without servicing saying that he wants to check our documents in the company. He said he will come the next day but dint turn up, i get a message everyday that a tecnician has been alloted and will come soon but nobody comes. The contact details are also wrong.
Please look into the matter and help us get our aquaguard serviced.

Dear concer

As we make full payment of door camera and still they didn't fitted the camera as I am very sad to see this type of things happen in a limited company as your all staff is stupid and now I complaint in consumer court and in police station as ur regional head mr Bhati also did it give response his no is [protected] Dinesh Bhati

Solve complaint immediately
Nitesh paliwal
General secratory
Jaipur district congress committee

Its been three years that I am using Aquaguard Water Purifier (UV Plus). But I am really very sorry to say that the company has a very very poor after sales service. I need a servicing of my machine as it is not been serviced for the last 8-9 months. I wanted a servicing, my ID is 193306. For the last 1 week everyday some girl or the other from customer service desk (Arpita, Kushi)are calling and telling me some service personnel will come to do the servicing, but still now nobody has turned up. They call me every morning to tell yesterday they were sorry, but today they will come but the today never comes up

We were under Annual Maintenance Services with Eureka Forbes for our water purifier Aquaguard Royal. Our Customer Code is [protected]. (Period : 11.02.15 to 10.02.17). However the last service was done on 03.03.17 by Mr. Sanjib Biswas. (of 174 Ramesh Dutta Street, Kolkata : 700006). His attitude was not professional. He came here without any preparation or intend of servicing the product. He didn't bring anything (carbon or candle) required for servicing. However we escalated the case to an higher authority post which he agreed to come the next day with the required equipment. After his visit the aquaguard isn't working properly. It was working fine prior to his visit. Now from the very next day it isn't working at all. While complained over the telephone I was advised to write to customer grievance cell.
I believe the AMC for the product has been stopped by the company and cannot register for it any further. If we receive this kind of service we are apprehensive to purchase any more products from Eureka Forbes and would not recommend the same to others.

I have purchased Dr Aquaguard Classic on 13th Nov-2016 but till date I have not received any Bill. Mr Vaibhav Dhanawade ([protected]) was the sales person from whom I have purchased the purifier.During purchasing I was told that Bill will be couriered from company and I will receive the bill after 15 Days.But till date I have not received the Bill.Its really frustrating that I have to run for my own Bill and fails to get any positive reply from the Eureka Forbes.
Additional details are as follows :
1) Order form cum receipt No is[protected]
2) VAT TIN No is [protected] V
3) CST TIN No is [protected] C

Please look into the matter immediately.

Regards
Sandeep
([protected])

I have purchased a vacuum cleaner on 17.02.2017 on line through amazon.in. l got the item along with demo CD which is not working, no manual book also. I requested many times for demo. But nobody has come to my residence for showing demo of vacuum cleaner. How to fix all accessories and how to use it, I do not know. The item is kept idle.
So I request you pl. Arrange to send Aman to show demo in my residence as follows:
31, u.k.dutta road, dum dum Cantonment, kolkata-700028