Eureka Forbes Complaints & Reviews

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer...

Its been more than two weeks now, I have purchased Eureka Forbes Genius+ model, which is not working from the time of installation. I have spent near about Rs. 20000, for a dead machine.

I contacted with them for replacement, now they are saying we don't give replacement rather we repair it at your home.

But, why should I allow them to repair a machine which couldn't pour a glass of water also. How could they...

I am mrs. C. S. Latha, residing at the address site no.36, thasami park residency singanallur, coimbatore-641005 (Phone no.[protected], mobile no.[protected])
I have entered into annual maitenance contract with the said company.
As per the conditions free service is due every six months. Since it was not carried out by the franchisees of eureka forbes, i have contacted them.
A service person (Technician), attended the...

Complaint No.[protected] dated 26.12.2016, 9.55 am. Nobody has turned up as yet. The Aquaguard is totally dead. We do not have a single of of water. Since the machine is under the cover of full AMC, I fail to understand the reason of such poor service. Customer care is just passing the buck and out to beat about the bush. Please let me know when this complaint will be attended. The very purpose of AMC has been defeated beacuse of such worthless...

I purchased aquagarud ro from eureka forbes first i have to made several follow up for getting my machine delivered sales person mr vivek [protected] followed me till he got the cheque after that i followed him for 8 days for machine delivery. After that i followed 4 days literally to get this installed by this time sales person stopped taking my calls so all this follow up made with mr vinoth kumar [protected]. Real trouble started when my...

[protected] 24th Dec and today morning again I did follow up and update from helpdesk agent as escalated complain, I was following with Kavitha on this who give me her number last time to any such issue, but frustrated totally from morning she said issue will be resolved today "26th dec 2017" before evening and evening 17:20 I called her she said person on the way, later when I called at 19:00, she responding saying that location not in her...

I bought Aqua guard water purifier superb ro +uv+uf...Customer id [protected] in September...Now it's just 4 months...There is leaking from bottom of purifier..In fact big leak...I informed customer care and filed a complaint ... no:[protected] on 19/12/2016...Now it's 8 days...No response at all...I used to call customer care daily from 19 the onwards...They will say it will b rectified by that day evening...But just promises...No use at all......

My compaint number was 98007820.
technicien of eureka forbes came and change my RO cylinder without my permission and demand for 4500 rupes, when i said no it is in under warrenty and i dont want to change cylender then eureka technician misbehave with me and starts fighting and abusing me.and my RO is not working now he broke somthing in it.
i want legal action against him as soon as fast otherwise i will file police case.br...

I bought the dr. Aquaguard magna hd + ro from sales representative. Mr. Nagaraj and his colleague. While purchasing the model i was offered a free external filter by the representative but mr. Nagaraj told it is not required for this model and convinced me not to take the filter.

Now in 6 months time, i have called for services 4 times and the service representative is saying it is mandatory to have external filter and it will...

Respected sir/madam,
I have been using eureka forbes water filter since 10 years.Since I was satisfied with the product and eureka forbes, I brought vacuum cleaner on confidence of your sales person Kishor Zawear -4007908, who said that they will give training how to use vacuum cleaner.But now even after 1 month he hasn't given training for the same, even after many calls & messages to him.
My order details:
Model:EUROCLEAN...

I have installed Aquaguard 9 moths before at the time of installation they told me for 2 free service. I contacted many time on mobile number what they provided and also to customer care but no one had come for service. Because of no service my family stopped using it. Today I also contacted to customer care and as usual he provided me a service request and told me that the specialist will come and contact you within 2 days. The same thing...

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer...

Aquaguard Filter replacement Cheating and No action
have been cheated by Aquaguard by replacing very old filter by technician. Name Mahesh. Mobile number [protected]. I trusted in them and continued using filter for months . he charged 4000 for filter replacement. My family was getting continous dysentery and I never suspected for water problems. Finally I thought of calling another technican and when he inspected he found that water...

Registered A compliant on 18-Nov-16 [protected]. The guy came for annual repair service. He replaced filters and reinstalled the machine while doing the same he changed the position of inlet and outlet pipes resulting in water leakage on contacting him to maintain the original position he informed us there is problem with your pipe it will cost 120 rs to replace. We asked him why you need a money to restore the pipe as it was before. The machine...

Sir i have bought eureka forbes aquaguard 5 days before but it is nt yet installed. I am really very disappointed about the irresponsible behaviour of the workers. They are not picking up my phone calls and if are picking giving me unnecessary excuses. I am waiting since these many days.
I am really frustated and i jst dnt like the way they are igoring....

Very worst service of eureka forbes in city like mumbai and company executive should be put behind bars. We approach consumer forum if nobody turned up tomorrow. We had lodged complaint having no [protected] but al customer care and their concern person are only calling me and told that today your machine will be rectified but still we are awaiting. We are residing at EMP thakur village kandivali east ....

Its been more than 2 months from the time I gave complaint regarding your Aquasure out of service in my home Model:Nano Ro and the complaint was also registered Complaint No:[protected], Date of complaint: 31/10/2016
This company is very very irresponsible they just want to sell their product and does not want to take care of the service.
I am really fed-up calling these people for the service there phone and also through email....

Hi,

I have registered complaint [protected]. The franchise serving under name of eureka forbes is highly unprofessional. They have caused damage to our filter with faulty installation. Plus there attitude towards customer is extremely rude and arrogant. There behavior and actions are to the point threatening in nature.
Please black list this franchise. I have vouched to get my filter replaced with some other vendor...

Sir,

My Aquasure Aquaflow DX UV Water purifier is not working. The Complaint No.[protected] was allotted by Eureka Forbes customer care. The product was purchased from amazon and is under warranty. Power supply is not coming to purifier and hence the indicator lights are off.
The water is is also not coming from the purifier. No one from from the company has contacted me yet. Kindly take necessary steps to rectify...

Divya joshi here from Mira road. No water since 19th November. Just getting requesting ids everyday. No service no satisfactory answer. I want my machine money, AMC MONEY Alongwith compensation of 3000 which I have spent on bisleries. Give my all money back and I no more interested to keep any relation with eureka.

Following are the involved person who are not loyal to their duties

Shakuntla Yadav - [protected]br...