Eureka Forbes Complaints & Reviews

I have made a online purchase of 'Euroclean WD Vacuum Cleaner' from 'Eureka Forbes' website for which they've charged me 14490 hundred rupees, but the amount in the bill was 13990, they have charged me 500 rupees in excess.So, I asked them for refund of that my rightful money, they are irresponsible and showing no concern towards my request.My Customer id is:[protected], Invoice number is :[protected], Purchase date is[protected].I have contacted them tens of times and have written dozens of mails to various officials at 'Eureka Forbes'.So, I request you to get me my rightful refund.

We've bought aquaguard reviva water purifier from this horrible company and we badly regret for that. Our filter got repaired one week before and there was no water inflow in the purifier and it stopped working. I called Eureka forbes service no: 3988 3333 for more than 6 times and they got all the information from me like telephone no, address, model name all the 6 times. They gave me a complaint ID which was of no use. I called them and mentioned the complaint Id, even then they asked to repeat all the details. I also had AMC for my water purifier and all they replied was " Servicing people will be coming in 2 days mam" This was the reply that I got for 6 times and I waited for 12 days. No one turned up. And then I registered for urban clap to get the service for it and paid 2600 for the AMC product

My RO under AMC contract no[protected] dated[protected] is for 2 years. (1)The same is not attended as per schedule fixed by company.
(2)Replacement of consumables per year has not been provided after completion of one year.
(3)At 10:57:33 hrs of[protected], I received message from AM-EUREKA " Your service request number [protected] has been allocated to technician Mr BASUDEV DAS ([protected]) It will be attended shortly-Eureka Forbes. At 11:04:54 of[protected], again I received message from AM-EUREKA " Your service request number [protected] has been completed by service technician Mr BASUDEV DAS -Eureka Forbes.However, no one attended my home/RO system.
It is a cheating on your part. Please do needful immediately and intimate me to my contact number mentioned below.
Regards
Portia Mathur
[protected]

Purchased Dr Aquaguard Classic + model on 30 Jan 17.Amount fully paid by cash. Till now bill not received. Article installed by sales personal which was not done properly. Complain made with I'd no [protected] dated 04 Feb 17. Till now out put nil.Approached sales personal of Bhubaneswer region and all of them advised me like RISHI MUNI...Your work will be done shortly. That's all. But till nothing happened. From 07 th Feb to till date nothing happen.

Booked for buying water purifier by paying Rs.1000 vide Receipt no 047952 Dt 14/10/2015 from Eureka Forbes Limited, 1609, P&T Block, Kuvempunagar, Mysore-570023 with a condition that the product should be delivered with in 7 days of booking.
But the sales boy Mr.Dinesh ph no [protected] kept on giving false promises and ultimately started avoiding the calls and till now neither delivered the product nor returned the advance of Rs 1000 collected .

Later complained to the company by emails and telephonic calls several times .
Only false promises.
Today when I visited the office for my surprise the manager blindly refused to entertain my claim and refused to refund.
Very disguising the way the whole set up works.
Please do justice

Hi,
My AMC number:[protected]
Today I had booked a service request since my aqua guard is not working.
I am yet to receive the AMC invoice soft copy :[protected].
I sighted the AMC number to the repair person from eureka forbs, according to him the dust filter was blocked and he need to replace few parts.
The service charge not suppose to be charged but he didn't aggreed even though I provided him with the AMC number. His excuses was that he cannot validate the AMC number so cannot operate through AMC...He also told it depends from which franchise I have bough the AMC from.
What is the user of AMC when the repair guy is not aware of it and doesnt want to fix the issue.
my number: [protected]

Is react water technologies a truly authorised dealer of eureka Forbes? Been having a harrowing experience since last 2 weeks. Thankfully haven't paid for the product still and they are refusing to take it back. Haven't received any invoice too and order no. Is 174. These guys look bogus to me. They have been trying everything possible to fix the issues with additional parts etc but nothing seems to work. They are refusing to take it back and insist they will keep installing newer parts to fix the issue. They say they have raised invoice so cannot take back the product and that invoice will only come via e mail but hasn't come till date. Called eureka Forbes call centre and they advise not to pay these guys and say they don't work in this manner. Address of this firm is given as plot 44A, Subbiah Nagar, Ayyappathangal, and contact number is[protected]

Bad service
i had purchased aqua sure extra tuff water purifier 6 months before and for first service i had follow up with company for since last 1 months but they have not send any person for service and i had follow up for many times and due to it my product get damage i want replacement of product and refund

Plz take some action or I have to complain in consumer foram

I am Manoj Kumar Senapati from Balasore, Odisha. I am having Aquaguard, My customer id is [protected]. My machine is in AMC and not working from 22nd Jan 2017, I have raised complaint in 25th Jan 2017 vide Service Request No-[protected] but still looking towards sky for the resolution, no service person from your end come till date, I am lodging complaints is everyday days from last one month. In spite of again and again lodging the complaint issue is not solved. Firstly you people insist for AMC, and then took the hard earnest money afterwards you start simply harassing and nobody from the company took the pains to come down and repair the product. Eureka Forbes is so bad in giving service to their customers.

I would never suggest anyone in future to buy anything from Eureka Forbes.

Dissatisfied

Regards;

Manoj

I am lodging this complaint as Eureka Forbes have tagged my personal mobile number to a Eureka Forbes representative named Pavankumar. Because of this I am receiving several calls from different clients of Eureka Forbes - approx 7-8 in a day. Its extremely disturbing and also harrasing as I have to keep telling each caller that its a wrong no and the give him the aforesaid brief. When I tried to lodge a complaint with Eureka Forbes customer care, they refused to take it saying they cannot register this complaint and I need to block the calls. However, its not about blocking one no, its different callers everytime and unless I answer the call how can I understand that the call is for Eureka Forbes. It is a pathetic advise given by them. I am writing to you to help me escalate this to the right authorities of Eureka Forbes so as to have a quick correction done in their database.

Sir, we have purchased dr aquaguard in june 2016. from that day onwards we are facing problems with that unit. continuously we are giving complaints to the company. they are sending their service men to clear the problem. but the problem is not yet solved. actually the problem is we are unable to drink that water. purified water is having alkaline taste. so we have given that water for testing. they have given a report stating that ph of the is high and suitable for drinking. the same thing we have reported to the company. eight months gone. now they are telling that if it is with in 15 days will replace. now it is not possible to replace your unit. every time service men come and something they want to do. one did cleaning. problem not solved. other came he advised to ut external filter. problem not solved. another came he said pump is in reverse order so i have corrected it. but the problem was the same.another came he told that sv is blocked.and removed.even though the problem was the same not solved. now the unit is not working. finally, I have given a complaint about dr aquguard. complaint no is [protected]. No action has been taken. i want my unit replacement or money back.

It's been 3 weeks now & Eureka couldn't install an RO+UV for me. I've been talking to your customer service frequently & no updates. Thrice I've got the text it's been resolved without even a technician visit. On 31st I've raised another request with number: [protected], technician Pancham visited on 2nd Feb without complete troubleshooting tools & failed to sort out due to shortage of PCB as discussed with Rishi(one of the technician supervisor). Rishi promised me to get the task completed within 30 minutes on 2nd Feb(which was again false commitment). I was away from 2nd to 7th. In between I've got another text that the problem has been sorted though no one was available at my address.

I've again filled a negative survey on which behalf I've got a call from your end asking the reason for negative survey(which was simply ridiculous). I've explained everything thrice to 3 different over that call & again assured that it'll be sorted within 24 hours. And now it's been 3 days, no call no show. I now request you to take your product back & refund me with compensation. Else I'll go to the next level. Please don't call me or send any technician to check the product or sort this out. I just want to return the product & refund now.

I am not able to use my euroclean Ace from past few months as I don't have dust bags for the same. I tried searching it online and with customer care too. Customer care guys called us and offering us with new Vacuum cleaner to purchase rather than providing solution to my problem. Please help me in finding out stores where I can get Dust Bags in Bangalore. My vacuum cleaner is working fine, so I don't want to buy another one just because I am not able to find the dust bags.

I would like to complaint about the water system which is coming out from the outlet even after the indications are ready for water flow and if at all little water comes out it's not well purified.
S/N - [protected]
I/S - 14724
CM/L - 3077454.
Please kindly resolve the problem as earliest as possible and the item is purchased on June'16 and has its warranty till June'17.

Hi good evening sir

i m mr. G.N Bhat from srinagar kashmir. i want to bring in your kind notice that sometimes before i purchased a vacuum cleaner here from a distributor and a month back, some problem developed in the cleaner. accordingly i informed the service center and a delivery boy came here and took the clear along with and till date the clearer has not been returned despite my repeated requests. every day they are making promises that the item will be delivered tomorrow but nothing comes from there and when i asked them why u r defaming the reputation of the company. they asked me to go and lodge a complaint in the company. now i request you to please intervene into the matter and take action against your staff here in srinagar so that anyone else will not suffer like me henceforth and it is to mention here that i promise u that i will not repeat this mistake again to buy any item from your company anymore.

thanking you sir

I m Sushil Kumar Patawari from Kolkata. I am having Eureka R.O silver model, my customer id is [protected]. My machine is in AMC and not working properly, taste of water is not good and its not getting purified. We are lodging complaints is every 3-4 days from last three months and my current complaint no. is [protected]. Some inefficient staff visit, does nothing and insist us to purchase a new machine. Firstly they insist for AMC then if they fail to provide services they say us to purchase a new one. This is simply harassing so, please do the needful.

Customer id : [protected] -- Service request : [protected]

We have bought the above Water Filter Model A4 Duo few years ago .

We replaced the Candles etc at a cost Rs.9050 in November 2017.
Now again after 2 Months, PUMP has stopped working .

we have been given the Service request : [protected]
Executive SREENIVASULU ( Mobile - [protected] ) & has told that PUMP will be replaced in 5 months free of cost ( as it in under AMC )

I had placed the order on 14/1/17, for vacuum cleaner and paid the amount to. Customer ID :[protected]

I had cancelled the order on 17/1/17. But dint get any confirmation message for cancellation. I returned your product which shipped to my place. I also called customer care for 4 times as per them product is reached the ware house.
But still dint get my money back.
Why you are not refunding the amount when you received your product back. It's been 20 days.

Eureka forbes customer support is not responding to my call now, they only amount gets refunded but no update. No proper update on the product cancellation/ returning. Also I dint receive any notification for returning the product.

Kindly take this in note, and initiate an refund.

My self Dr paras gohil, I am from sihor, dist bhavnagar, we bought aquaguard classic 5 months ago, as sales representative or sales manager came to home and he measured TDs and told us that 329 and forced is to buy classic one, but due to test of water that seems to be more TDs than he told but he insisted to buy classic, when come person for service, he measured 889, and that sales manager named Sharam Rajani he just misguided us, and even though many times we called him he don't reply us, now we need RO also, that was his mistake not giving us RO
Dharam Rajani mo [protected]

Just charged the filter in 1week ago and now it is stop working, call the call center every time they raise new request, no one taking compliant to replace the filter.
Everyday I need to raise new request and I need to buy water from outside from last seven day. I have four year old child and she is suffering from severe infection because of Water.
Please help

Sanjay
[protected]