Eureka Forbes Complaints & Reviews

Sir,
We have a aquagaurd machine you have repaired 3 months back but
Now it is not functioning well so we request you to take action. Water is not
Flowing properly that electricity is on but the equipment is not working.
We have a contract period from[protected] to[protected].

From :- amita biswal
W/o - nirod kumar biswal
At - subarampur, balasore....

Hi eureka,

I had bought a eureka aquaguard crystal plus few months ago. I was impressed by eureka product and service, so bought the product.

But unfortunately, i am repenting the decision of buying it because of the pathetic service by eureka forbes. After running pillar to post for servicing the product (Since last one month) by eureka who are not interested in giving service to the customers who have trusted...

Two months back i have bough Aquasure Non electric filter. Now the filter is having problem water is not coming. So i have given complain on 16th Aug 2016 after so many followup call one service person came on 27 aug 2016 after 11 days. And after checking that person took out one part which he told need to replace. So he took that part with him promising that after 2 days he will come and change that part. But no persons came till now. I...

Despite taking a three year AMC, even after 7 days of complaining, no technician has been sent to service the machine. This is not the first time it happens every time. Tough the technician is supposed come to service the machine three times a year they never turn up even after taking the AMC money.

Very poor service from Eureka Forbes. The call centre" claims" your friend for life" the must change the slogan as " your enemy...

Vacuum cleaner X Force was purchased on 22 Sept 16 for Rs.9990. The product was giving irritating noise and election supply cut with loose switching arrangement. After much struggle the product was replaced for Dynamite for Rs. 5100 on 6 Oct. The difference amount has not been refunded yet. Added to that when the replaced item was put into use for the first time on today 30 Oct, the item stopped working after 10 minutes. When contacted the...

I am not getting regular service as part of AMC.I requested a service request .
Its been more than a month, I am not getting service.
Every time I call the customer care, i hear sorry from them and they say it will be done today.Every time they are creating a new request.I get message that my service has been successfully completed ans asked to give feedback.
I request all of you not to go for Aquaguard products ...they...

This is reference to my earlier complain no. som 78797 dt. 20-10-16. it is regretted that after a considerable time has passed, neither any reply has received nor any salesman visited to my residence for demo of the vaccum cleaner though mr. susanta sarkar, salesman, [protected] assured me that he will demonstrate after the durga puja. now i have decided that there is no value of assurance of the said salesman and in future i shall not purchase...

I have made a services request for my water purifier ( Ref. No.[protected] dated 22nd Oct 2016). There was no response to the same. I contacted Eureka forbes again on 26th Oct. The person who took the phone promised me that the technician will attend my unit on the same day, in futile, even on 29th no body has attended my complaint. Today I called again the reply was that my complaint is handed over to managerial level, What is the comedy,...

Sir,

My uncle (s. trinadh) and me went to eureka forbes sales & service office which is located in mogalrajapuram, vijayawada on 22nd august 2016 and had given advance of rs 2000/- to sales person mr. venkat (contact#[protected]) for the purchase of aquaguard magna hd ro+uv. mr. venkat provided bill to us which is written manually by him (bill no: 019143).in delivery challan, the po date was mentioned as 24th aug 2016. we were...

On 27 Oct I have purchased new aquaguard after purchase I have make a call on toll free no than customer advisor give me another no I tried to make Call to the no that was given by your sales executive for several time I.e [protected] but no response .so it is requested kindly send the aquaguard installation team on mentioned below address.
H.NO 27
RAMBIR NAGAR
AURANGABAD
MATHURA (UTTAR PRADESH)
281006...

I bought an under the sink RO. I had already purchased a Geneus+ model and had a very very bad experience with the service, despite buying AMC. I was stupid enough to buy another product from Aquaguard. the sales person promised that it will be installed perfectly the same day. It has been 3 days and they have tried installing it 3 times. It is leaking profusely. I have called the service so many times and followed up many many times. They...

Customer id : [protected]
Customer name : neelam shah
Order date : 13/09/2016
Order id : 171019
Installation date : 19/09/2016
Agent's name : virendra yadav
Product name : dr. Aquaguard (Eterniti)
The faulty product was installed by : lavkush pathak

At the time of the installation only, it was seen that there was a complete leakage of water. Mr lavkush pathak, (The person from...

Contacted Eurohelpline on11th Oct.for service. Service request No.[protected]. Allotted to technician Mr, Kiran on17th Oct. Didnt turned up. Again they allocated to technician Mr.Dhanesh on21st. Technician didnt turned up. Reminded again. But to my surprise they send a message "Your service request has been completed by service technician Dhanesh - Eureka Forbes" on 24th. For this I again reminded. But till date no response
Customer...

Sir this is to bring to ur kind notice that i had lodged a complaint of dr. Aquaguard ro on 25th of october. Getting no response lodged a complaint with their customer care cell at bombay thru email. They assured that someone would attend today but no one even bothered to even call up. Since three days we are nor able to have water from our ro. The company have signed an annual contract with us but this is the way eureka forbes is treating...

Hi,
This puja mandal from kolkata. i bought a dr. aquaguard geneus plus. my customer id is [protected]. my aquagruard was installed on 24th oct 2016. on that very day it showed leakage problem. i complained on 25th oct 2016 and requested for replacement. but i have not got any response from eureka forbs' side. this is not expected from a reputed company like yours.
This shows that they don't show any concern for the customer...

I would like to draw your attention towards a perennial problem I am confronting with WORLD CLASS EUREKA FORBES Brand. This harassment tragic saga is all about an order which was registered via order id [protected] on dated 29-Aug-2016 after making full payment i.e. Rs 12990-/ through my credit card. I was promised to get smooth delivery and it would take 10 to 12 days for same. But after desperately waiting for almost 20 days, nothing has...

On three to four month ago, i bought your product (elegant ro)

My services request no [protected] of 25 october 2016. regarding ro elegant.
There is no response to my many requests, your manager and service staff are totally uncooperative.. not even a call. they don't take call also.

Still your company executive is not come

Thank you in anticiapation of positive response....

I have purchase the above product on 9th oct 16 but till date the same has not been installed even after repeated calls and complaints. Has the service of eureka forbes a reputed name in market gone down the drains. I am available only after 6 pm which is informed to technician mr. Hyderali but unfortunately the guy is least bothered about services. I have also lodged complaint about technician but no help has come from eureka forbes.br...

I had lodged the above mentioned complaint on 23/10/16 but even though 3 days have passed but no one has attended to the same. In case Eureka Forbes cannot provide the services they u should close down the shop & refund my AMC changes for two years. It seems that ur service provider has closed down the shop as they r not picking the phone for last two days.The company should also do the same....

I bought the Aqua Guard Aqua Sure filter from Reliance in July 2016 for my mother's house. From the time it got installed it was leaking at the bottom of the machine. I have so far registered 5 complaints. We had 2-3 service engineers visiting us but no one was able to find the reason until last service engineer who said the level indicating sensor was wrongly installed and hence it did not defect the level resulting in the leak. He said...