Eureka Forbes Complaints & Reviews

I am resident of Seegehalli Bangalore area. I have taken AMC from Mr. Madhu for Aqaguard Reviva model. I started calling him on Feb 22, 2017 and followed up with him till Feb 28 by calling him on his mobile number. He didn't sent any executive to check machine. On March 1, I raised request in system and got request number [protected], the technician came and checked machine. He said he will be back with motor and has not visited till today. On multiple calls, escalations nothing works and purifier machine is still dead. Please fix my machine ASAP or else provide me alternate machine if you cannot fix it.

I just received a message DM-Eureka stating that a cheque number 354881 for Rs. 1580 dated 10/03/2017 is due for deposit and also to ensure sufficient balance in my account. Now I don't have any products from Eureka. Why do I get a message like this when I have not purchased anything from your company. Please provide me an update on this issue. Else I'll be forced to go to the court for this.

Purchased aquargard magna hd ro+uv (Sales order number: [protected], customer code: [protected], product code: gwpddrmru10000) on 16th feb 2017. From 1st day itself, display problem started like all indicators are blinking when machine power switch is on. Raised complaint twice but still no action. Service team telling display is not available till now even after 2 weeks. Getting scared while drinking water as don't know whether it is pure or not. Only display tells about whether filter is ok or not. Having a kid in home, hence not sure how drinking that water is affecting us. Asked for a water purity check machine as of now, but that also they haven't provided. Strong action recommended for these cheat people.

I have ordered wdx2 dry & wet vacuum cleaner, at the time of demo i complaint about defect to demonstrator, he told i will replace the machine till 06/03/2017, regarding this i also register a complaint no. 98719817 with eureka forbes customer care helpline, but no proper response receive.
Request you to kindly help me for resolve the above mention problem.

Regards
Mohd. Rafiq ansari
[protected]

I Dr. Sunil presently residing at Kakinada. East Godavari Dist. Andra Pradesh. Couple of days back
I requested for service of water purifier. (Requested no is [protected]. )Which is under AMC. Till now I asked for So many times to attend technical personal to attend. As well as they were not responding. In this regard we are facing inconvenience with Aquagard RO.kindly look in to the matter. Thank you.

We have purchase the detox air conditioner from last one year. but yet no body have come to servicing it. we also contacted the toll free and also visited the office. even through no body is taking care. also the purifier is not working properly. Please contact us on [protected]

Dear Sir,
I am filing complaint against Eureka Forbes (Aqua Guard Water Purifier department) I give service request on[protected] for water is not coming of my water purifier, Complaint No: [protected] and My Warer purifier ID - [protected] and I contact to daily customer care no.[protected] and he/Her said our service engineer will come today and resolve your issues. Nobody will come from 28/2/2017 to till date.
Plz. Note that Aquaguard is still under warranty up to 28/8/2017 and is order No.[protected] I just thought of sharing my very bad experience in my life from this company. Nobody will take responsibility. I frankly said it's poor customer service company.

Regards,
RAJESHGOUDA

We bought dr Aquaguard genius plus may 2016..Till now we faced 6-7 times of different problems due to which machine s shut down...No proper response from service n I asked for replacement...Once machine s down service takes around 1-2weeks to sort out the problems... Due to this machine our health, time n money all waste...I did v big mistake by buying this product...I request plz take ur machine n please don give false hopes n coz I can't spoil my family health depending on ur product...

I got an AMC done for my Inova UV water filter for the period of 3 years (22/03/2014 to 21/03/2017). I got only 1 service in the first year. I have not received any service thereafter. This has caused lot of health problems to my family and it is clearly attributable to non-service of the Inova water purifier.

I made several telephone calls to the call center and except for the complaint nos., I did not get anything.
I urgently need my machine to be serviced. Also I need all the missing services to be rendered in the coming years.

I have all the necessary papers to file a complaint to the consumer court. Kindly treat this urgent and serious. Failing which I shall file a suit against Eureka Forbes claiming all the hospital & medical expenses of my family in last 2 years.

I had bought eureka forbes vacuum cleaner (Vogue) on 27/12/2016 from hariom retail private ltd. Sector -3, rohini, delhi. Suddenly its suction power reduced and regulator light and regulator is not working properly. I have launched a complaint on 2nd march 2017 with related problem. Complaint number is [protected]. Your executive noted down complaint for water purifier while i had complaint for vacuum cleaner, i had told him about product several time but he had noted down product description wrong. And you have sent mechanic for water purifier in place of mechanic for vacuum cleaner,
In this connection you are requested to resolve my issue at the earliest.

Pawan kumar
E-18/207-208, sector-3
Rohini, new delhi

Mobile number : [protected]

I have received the water purifier but it's been 3 days no one has come to install it. When I call my marketing guy who took my order he gives false promises. His name is Gopi. I am sorry to say u should not spend on salary of these jokers and start selling online which will save company lot of money and easy for customers. Mistake done can't do anything with it was referred by my neighbour.

I have a Aquaguard water purifier which is under warranty and in AMC. Since 1st Feb, 2017, the system is not working after a routine maintenance work. We have put in two complaints subsequently and spoken to the service agent many times but to no avail.

The latest service docket number is [protected] and the escalation service request is [protected].

I am currently buying drinking water although I have a water purifier installed at home.

My contact details are [protected]/[protected]

For over 6 months I am pursuing with Eureka Forbes for supply of vacuum cleaner bags. But it is attrocious after sale service. I am unable to use the vacuum cleaner as my bags are exhausted.
When you buy a new vacuum cleaner, the bags are available. But otherwise they are out of stock. What nonsense is this?
I had even sent the image of my vacuum cleaner to the technician of Eureka Forbes. He never got back to me.
My mobile number[protected].

I had purchased AquaSure six months back. Since the past one month the green light which indicates that the water is being filled doesn't appear. In place of that the orange light keeps on flickering. Also it takes half an hour for 4lt tank to be filled. I have tried calling your customer care but to no avail. Can someone please look into the matter ASAP....

Below is the mail sent repeatedly to Atik Begh after repeated telephonic reminders to him, complaint is unattended since 15 June16 pathetic service .
I bought AMC for peace of mind it turned into pain in head.
Sir/Madam,
I own a product of your company Smart UV, I bought an AMC contract receipt no :[protected] on 29/5/14 for two years I this period I have experienced worse of service form your side as I bought it because of your name.
I was not provided with repeated check periodically as mentioned in AMC.
On worse is when I bought this to your notice I was told as the service provider in Meerut has changed, we were never informed had to bear bad quality of water coz of no service of the product.
No one comes for check.No change of filters on time as mentioned in AMC.
On top of that no information is given for renewal of contract very poor customer service never expected this from a brand like Eureka Forbes.
What was the use of buying AMC please explain.
I would like to looking into the matter and come up with a appropriate solution to the problem.
Thank you
[removed]

Mob [removed]
[protected]@gmail.com

It's been more than 2 months since my aqua guard purifier showed eol level..Which indicates the time for cleaning the filter
Even after contacting for more than 20 times to the city service centre and to the head office.;no one turned up yet..
Usage o[censored]nfiltered water caused viral disease for myself and my 3 year old son..Who was hospitalized for more than 3 days.
Quite disappointed with the service..Itz pathetic to face these problem even after choosing a renowned product.

Copy to eureka forbes

From the day i bought the aquaguard it is not working properly.While buying sales person were saying that you will get life time service warranty.now they are saying that you have to pay.since bought almost 25 times it has been repaired.please replace it or please take your product back.please help us because i am fetup of your product.
Tajinder singh
[protected]

I have been contacting the customer care and senior executives of the company for one month. I wanted to have my cctv camera installed by them to be repaired. The cctv is one month old and is under one year warranty. The cctv got defective in 3 days of installation. Despite my consistent calls and e-mails, i have been hearing the words "very soon" very often. But there has not been any service visit or call from their side. This is the reason indian companies are hated because of their inability to give good services. I wish i had not spent 22k on the [censored] camera.

There has not been a service visit despite more than 100 calls, 50 e-mails and a lot of empty assurances, there has not been a service visit or call in one month. This is the reason people prefer products from international brands. I want my money back, take this defective system back and refund my money. I want peace and no relation with a company like eureka forbes. All you employees of eureka forbes, go burn yourself alive for the services you are offering.

Nagpur Techno Marketing Pvt Ltd, having AMC, Done on 4.09.15, CR No 25393579 valid till 11.09.17, complaint made on toll free no on saturday 26.2.17, request ticket no [protected] dt 26.2.17, no one visited till date . Request was to send on sunday also being our working day . There is no response from Eurekas Forbes except two sms, on on monday & one just now today wednesday - Dear Customer - Help us serve you better by giving feedback on your service experience . It will take only seconds . Clik http;//ITMS.in/e. That means the complaint was shown as attended ??
There is no mechanism where customer is telephonically contacted by Eureka Forbes officials ?? Who is going to attend this complaint ? Will any Eureka Forbes senior official would talk to undersigned so that can explain the other related problems ??
Virendra Chandak,
[protected]