Eureka Forbes Complaints & Reviews

I purchased a new ro aquaguard enhanced model on 13 jan 17. Due to faulty installation, the aguaguard became u/s from the date of installation. I've lodged 05 to 07 complaints from 16 jan 17 to till date. But the product is lying un-serviceable and there is no response from service center. Kindly do the needful so that my acquaguard may be made serviceable and the company should accept the costumer requirement at its fastest priority.

Thank you

This is in reference to problem with the product I have been using. There has been an issue with my product since the day of its purchase. The service technician personnel has visited 9 times in 9 months for the same issue and repeatedly tried to fix the issue temporarily. The service however was made only for the interim and not qualitative enough to last long which evidently proves how inefficiently the work is processed from your end.

I have repeatedly requested an intervention to resolve my issue permanently or to take this
crappy product back
I want a stringent action to be taken and replace my product with another production at the earliest.

Such a poor response was not expected by a reputed company like eureka forbes.
I am writing complaint after continuous and repeated follow up with sales manager Mr. Rishi Sikka and the representatives of the service team .
The appaling service and inefficiency of your staff members were pretty evident in my case. Therefore I need my product to be replaced.

Also, every company owe the customers some very basic social obligations. Primarily customer's satisfaction, which in my opinion your company lacks quite a lot.
I hope to receive a mail from your end as soon as possible and process the replacement at the earliest.
- customer id - [protected]

Our worst nightmare, and the worst product bought by us, we bought these prime model 1 year back, the salesperson in the shop misguided us to buy thise prime model, after installing, from the first day we complained about the model, but the engineers who visited our place, they told us we are doing our best to resolve your problem, but for last one year, after numerous complains and many visits of different engineers nothing has happened, now after one year Mr Rishi Sikka (Area sales supervisor) New Delhi, Lajpat Nagar area told me sir we are sorry we cannot do anything about it, and thise Mr Rishi Sikka is really rude, don't know how to talk to a lady, he was literally shouting upon my wife over cell phone, we hope these kind of people are to be punished, but still the problem are same, still the quality of water is really bad. So please solve thise matter in urgent basis.
Subhajit Majumdar, Swati Majumdar.
Mob: [protected].

Purchasing a product of eureka forbes is perhaps the worst decision ever taken by us. Yes you read it right… worst decision. We never knew that you harass your customer by giving false commitments. I must bring this to your notice that you have the worst service team in the world. How can you keep such inefficient people in this important department?
8 months back we purchased an aqua guard by paying rs 18403/- and after 4 months (Oct 2016) we had to do our first service. Since then our nightmare started. We have to at least wait for 8 to 10 working days and have to make calls innumerable number of times to the customer care for the technician to visit our home for the servicing.
On 29th january 2017 we raised a request for the 2nd servicing of the aquaguard as there was some problem with the product and no water was getting stored. After 9 days of continuous follow up and raising a complaint, finally on 8th feb one technician came and saw the condition of the aqua guard. He recommended to purchase an additional filter to be fixed next to the aquaguard at an additional cost of rs 1100 which we duly agreed hoping that our drinking problem will be solved. But even after that the water was leaking from the aqua guard and the technician told he will have to replace one of the filters inside the aqua guard. Today is 21st feb 2017 and till date nobody has replaced the filter. On top of that due to this the entire thing the aquaguard itself has fallen and broken now. Even after telling this to the customer care nothing happened till date. One technician came on 16th feb and took a picture of the broken aquaguard and told they will replace the back panel. I spoke to mr vinay & ms sumithra and they promised that the back panel will be replaced by 20th feb. But nothing happened. On 20th feb i had to call atleast 5 to 6 times to know whether any technician is visiting our place and finally end of the day they said they will visit the next day. Today morning when i called the manager, then he said that the back panel is not available and will take time and once again i have been given a false commitment by extending the date till 24th feb 2017.
Water is the most essential thing of our life. Since 29th january 2017 we are purchasing drinking water for drinking and cooking purpose and we are still doing the same till date just because of the company’s worse services. After spending rs 19600/- on the product and thousands of rupees for purchasing drinking water every day, we have no more faith on this company. Now we want our entire money to be refunded. I cannot take this pain for a lifetime. You guys better shut your company or first learn how to efficiently work in the service industry. Eureka forbes is playing with people’s life. Useless and worthless eureka forbes.

Please Note the subject details for item.

The clips of the machine is not fitting since the day of purchase. Your sales manager and service personnel have visited. Declared, that the equipment has fabricated in the same way.
The response is very vague and not qualitative.

Request your intervention to resolve the issue or take it back and refund.

The payment made online. Hence, it may be poor response. Which was not expected by a reputed company.

I am writing complaint after continuous and repeated follow up with sales manager and service team.

Customer ID; [protected]

THIS BITTER EXPERIENCE IS THE MOST WORST EXPERIENCE IN MY LIFE TIME TILL THIS DAY

This complaint was updated earlier also. No response neither from company nor this forum.

Eswarappa - Bangalore

Purchased dr aquaguard genius plus 10 months ago and since then 3 pumps have been replaced due to a terrible sound (Like a tractor) when machine is on. Unfortunately the sound is still present and technicians have no idea how to fix it. I purchased this top of the line expensive machine and its been a total disappointment. I need my money back asap.
Please contact me at [protected]

This is reg our purchase of dr. Aquaguard magna ro + uv in jan 2016.
While buying the product we insisted on one time payment method, but ur executive emphasised on buying through amc in 8 quarterly installments for some lucrative servicing offers. Order number: [protected]

But, to our dismay today after a whole year of installation none o[censored]r executives had visited us even once for servicing. Rather last to last week we faced some issue with the motor of the machine and then we raised a service request. Ur visiting executive informed us there was no service record of the machine in the designated service center and hence we received no service in last one year.

We provided him all the relevant docs and requested him to generate the same but even after three weeks of request it is still lying unattended.

We have not received any services from eureka forbes for the machine while it was promised that machine will be serviced on regular intervals and filters will be replaced by company after 1 year.

We have made numerous calls to mr. Praveen kumar who had initially installed the machine. And have raised the service requests twice on ur helpline. Also, we have requested in person to ur visiting executive.

We are highly disappointed with ur customer service and the lethargic behaviour o[censored]r employees. This is our last request with aquaguard to look into it n resolve the grievance or else we will have to stop the payment of remg 4 cheques. All the relevant docs n amc contract is attached herewith.

I have already put complaints multiple times via multiple channels (Phone, email and website) and since i am not getting the service so consider this as my formal and official notice that if problem is resolved within 3 days i will put the remaining 4 cheques under stop payment and would suit you to consumer forum to recover the already paid amount. I need my money back or get the services.
Service request numbers:
98309776 dated 24 jan
[protected] dated 1 feb
[protected] dated 19 feb
[protected]
Tried multiple times via phones for which request number not provided

I bought UV+UF advanced mineral guard purifier a year back. Later this year I was contacted by your sales representative stating warranty period had elapsed, for which i agreed to sign AMC and paid 4k+ through cheque. Your sales representative vanished with my cheque for more than three weeks. He never returned to change new cartridge as promised. After numeral attempts made though phone, another representative came and changed the cartridge. Purifier worked fine for a day and then it stopped. Again I made several calls, another of your rep came and said that the previous person, who installed it, didn't not do it properly, still it didn't work. This time i made several complaints (no-[protected] ) and finally it was found out that it's a valve problem which was promised to be replaced in few days. This time after valve was replaced and a new problem of water leakage due to your rep's careless workmanship. This happened few days and a new complaint was made (no- [protected]). now we are back to square one of chasing your reps.

I had a two year AMC that entitled me for two filter changes. They did one filter change and did not perform the second filter change. When my two year AMC expired, I called them to perform the second filter change that I was due per the expired AMC before I would renew my AMC. In spite of showing all the paper work to detail the action, they refused the filter change and insisted that I renew my AMC only after which they would perform a filter change. Very unreasonable service engineer and supervisor.

I had purchased a water purifier and was delivered on Monday. Ever since then we have been following up with the sales person - Sampath, T.Nagar office, and he tells that someone will come def by 11am. This has been happening over last 4 days with NO HELP whatsoever except for empty promises and ZERO value for others time. Am worried what will happen on service if the initial response is so disappointing.

I urge all to pls be clear on installation as post sales and monies coming, this company also seems to have zero value for customers

Hi,
I am Milind Suryavashi from Kolhapur
I had purchased Vacuum Cleaner on 31st of January, I Have received Machine, but bill paid Receipt or Bill invoice is not provided to me.
I had problem with machine, when I called to customer care Number,
they asked me about invoice & Bill details.

Concern Person Mr. Mohan Patil ( Divisional Head) From Kolhapur are not ready to give that details as on 17th of Feb, When ever I call him He says he is out of office, Accountant is not available & so & such .

Please suggest what to do

I purchased RO+UV purifier in April 2015. Today, 17th Feb 2016 the came for servicing and stated that the cartridge is spoilt and needs to be replaced but that is not covered under warranty.

Which type of service is this? Its not even a year and cartridge needs replacement, why is not that covered under warranty? Then what do they provide warranty for??

I am very disappointed with such service.

I Mrs .Dipali Ninad Baraskar, would like to bring to your noticed that I purchased Aquaguard water purifier on 10th November 2016, Model : Dr Aquaguard Compact, for INR 8491 from Mr.Pawan Mishra (mobile no: [protected]) .

Mr.Pawan promised us that we will be getting provogue watch as a complimentary gift if we purchase Aquaguard for which we agreed .Its been more than 3 months now we still have not recieved the said gift .We called him for around 10-12 times, every time he makes an excuse saying I am out of station, watch is out of stock etc etc, sometimes he didn't respond too.

We would like to inform you that we haven't recieved any mail or communication from the company regarding delay of the gift or apologies for the delay ( reason being out of stock) neither we recieved any tentative information about when we will be recieving our gift .

As a customer I would like to inform you that due to this lack of communication we think that we have been fooled by your representative or it might be your fault that you are not providing the gift on time ( which Mr Pawan promised that we will getting in 15 days - 1 month from date of purchase ) .

Even it's been more than a month that I lodge a complaint regarding the same on companies email id but to my surprise even then no action has been taken till now.. Executives are just calling and asking did u receive the gift or not ? They are not providing any information about the gift neither they are telling whether we will be receiving the gift or not.

I would also like to highlight that we are not so keen about receiving the gift now but here the matter is about the trust .customers blindly trust brands and thus get this kind of treatment .

I being the customer didn't expect this behaviour from the company like Eureka Forbes.

I hope after reading this detailed complaint atleast some action will be taken rather than just calling again and again to ask details of the complaint.

Dear team,
I have purchased water purifier of aquaguard geneus on 17/07/2016 with serial no. [protected] and artical code[protected] from reliance digital lucknow. As per product feature which was conveyed by sales team it will purify 6000ltr water then service button will be blink but if you will press reserve mode it will give you normally 1.5 or 200ltr in this time period you can change the filter and chip but unfortunately within 6 month service button is blinking and furifier system has been stoped we have lodge the complaint on your customer care no after 2 days engineer visited at my home and he said that you have used 6000ltr water and chip charges of rs. 5100/- will be pay for change the chip. I have only 2 person and one kid how can it possible 6000ltr has been consumed also 20 days out of city. Request you please resolve my issue at earliest otherwise i will bound to take shelter of consumer forum.
Regards,
Shashank shukla
[protected]

Dear team,
We have not received any reply or not a single call from your side till the time. I am going to lodge the complaint in forum against your company.

Regards,
Shashank shukla
[protected]
Show quoted text

Dear Customer Care Team,

I am very unhappy with the above mentioned product which I bought on 29th Feb 2016, as it is having technical issue from day 1.

Even your engineers, senior technicians have visited to fix this product but it is of no use.

In regular interval of 2 months, this product is giving some problems such as: sound of motor, leakage in filter, no collection of water in tank and so on.

I have already lodge complaint couple of times in your system and every time your technicians confirmed that product would work properly.

But yesterday again product motor again start giving huge sound, though I have lodge complain again but I am very stressed that even after buying best and most expensive product I am struggling with problem persisting in your product.

I have no choice but left with replacement of your faulty product as i dont trust your this piece of product any more.

Latest Complaint number, 5th Feb 2017: [protected]

Previous Complaint numbers:
Complaint 1: [protected]
Complaint 2: 88152888

Attaching copy of bill also.

Kindly confirm when my product will be replaced, else I have no choice and you enforced me to take legal action.

I bought eureka forbes water purifier online. My customer Id is [protected]. first nobody came to install the purifier. After repeated complaints there was a technician who came and when he opened the box (which was sealed packed), it was found that knobs of water pipes were broken inside and whole water leaked. I have requested to return the piece online and refund my money but I was informed that somebody again will visit in 3-4 days to check the machine and since then no one has arrived and It has been more than a week now.
Since I paid for the purifier it has been about a month and I am still not able to drink purified water. Horrible experience with Eureka forbes.

Despite of a call made to the customer care to check our filter the answer we were given is to change the filter wherein it was not even being used for 3 months
Alright! going with the suggestion of changing the filter inside, still we faced the same issue. finally after speaking to the custmer care nce again they send their representative to check who said that the switch was not working n had to b replaced .

now again! after several calls n reminders we havent got anyone to change the switch..didnt expect this pathetic service from a reputed company n a brand like urs. basic necessacity water!!! n this is the level of seriouness it is dealt with.

Customer name: Ravindra
Customer code: [protected]
I have purchased an Annual maintenance contract with Eureka forbes, on[protected], i had a technician named ALOK at my door step check for the due service but i had not got any intimation about it through message(security and safety issue of parents) after service he charged 200rs for white pipe 1/4'' for 2 meters, which is hardly 185rs for 5 meteres and he did not give me any bill. (CHEATING customers) when asked about price list he said to ask in office, due to busy schedule i signed the pink card of AMC but Later i enquired in office where i got to know that they have not sent any person for AMC service, they said ex employees are visiting the customers by getting the pink card printed. This brings us how can such a big agency like this has so much loop holes? Where is the security of customers, if any thing happens to parents? Cant eureka forbes be so negligent even after they knowing who the culprits are?
Kindly request for a strict action, before someones life gets in danger.
Thank you

Techician came on 27th Jan.took his visiting fees mentioning he will come the next gay and repair and add the new part.sunce then our family is following up every day but no help is being extended. Accidentally happened to meet face to face in the society he mentioned cleverly that he is looking for the part and within three days it will get sorted but after that 10 days have passed.very upset with this behaviour seeking support from consumer care

Innova Aquaguardmodel inova cb was bought in my name I.e. JAIDIP SENGUPTA in 1E/21 Kanishka Road Durgapur in the year 2007 . But during one of my AMC processing ownership suddenly got changed to Mr. R N ROY . Surprisingly address also got changed to Benachity.Although AMC premiums are withdrawn by cheques in my name. My customer code is [protected].Please go through it.