Eureka Forbes Complaints & Reviews

This is a notification to all my friends and family here on digital media to be careful and beware of eureka forbes, which sells aquaguard. This is the most unethical company. Eureka forbes sells their aquaguard under the promise of service, but no service is provided. Repeated phone calls to their call centres have no effect. They keep giving answers like your complaint is open and we shall look into it, whereas all that is required for...

We purchased dr. aquaguard geneus+ for home use around 2 months back in agra (used by 2 persons - water consumption 15 liter/day). purifier is not working for past 8-9 days (~17 october). engineer visited yesterday (24 october) and cleaned outer filter and told inner sd filter is damaged which is leading purifier go non-working.
Today same engineer (mr. krishna from gandhi nagar service center) visited and tried to install compatible...

I had purchased an aquaguard water purifier - geneus ro + uv model on 30th september 2016. Ever since that time, i have been calling aquaguard customer care for one of the other issue. First time there was an issue with the water taste. I had called the customer helpline multiple times and they came only after 10 days to resolve the issue. Within few days, we had another problem, to which i am calling the helpline numbers everyday, but getting...

I have raised an incicdnt 97211615 and again raised another one on 19th oct 97255885 for reinstallation. Although the sla is 2 days. No installation has happened.
Also customer care tells that technician will come today and no one turns up.
There is a ggr number provided [protected] which is suppose to be escalation. But no one picks up the call.
If you call them for new product or amc they will be at your doorstep day...

Eureka Forbes is not giving me service even when I am in contractual period. It's the 3rd time I am complaining in the same week. Still no body came to service the water purifier.

The complaint starting Id which I registered on eureka Forbes site was [protected], [protected], [protected] etc
Consumer Name - M L Singhvi
My address- 120 chetak circle udaipur...

I took an AMC for two years on first week of September 2016 for my Geneus Model by paying 8480 rupees. The very day the technician replaced the filters. Since then the water taste changed totally. I complained, for that the technician visited and told me that one of RO membrane got damaged and he will replace the same after they get the stock. After my repeated complain he brought a membrane without seal or cover and replaced it. But the...

Sir, i have purchased reviva water purifier from snapdeal. i have recieved delivery on 13 th oct, 2016. i have send sms for fresh installment of the product
with request no.[protected]. Even a technician visited but he was denying to install the reviva because he told he don't provide service for reviva but if i want service from him, i have to him 350/ as chrges for it. when i told him to let me confirm from the customer care, he threaten...

I have register a complaint for my Aqua fresh water purifier on 8th Oct (Complaint No. [protected]) but it was closed 15th Oct without even being visited by engineer. When called again the call centre then they have not opened the old case but opened the new case(Complaint No. [protected]) but that was also closed on 20th October with even visited by engineer.
We are struggling with water for the last 15 days and the unethical behaviour...

November 2015 i purchased a aquaguard xpert. On 12th october 2016 i requested for candle replacement of the filter. Mr rohan pawar from eureka forbes, visited us on 14th october 2016, he replaced the candles and charged rs. 3600 for the same. After the replacement the filter started leaking. I logged a complain and the same person visited us on 16th october, 2016, for the redressal of the complain. He came twice on 16th october 2016 but could...

I have complaint on dated-20/10/2016 at around 9;30 pm request no-[protected].Customer code-[protected].Second complaint sms follow up no-[protected].No calls from your service department in pune city, only yesterday dated-21/10/16 mr javed visited my resi he said transformer is not working it is to be replaced.There is no service till dated-22/10/2016.Time 1;00 pm and no calls from service department.Very poor service.Contract is from dated-17/06/2016...

I have purchased dr aquaguard magna ro last month in calicut i submit a request and two people came to home with product and aftr 3days they installed it.its about 1month ago now its not working for the last 4days . i have called the service centre for 5times and they didnt came yet. when iam trying to reach the dealers in the bill adress and i cant find a eureka forbs office ther . i think they dont have a proper office or service centre...

I bought the above said product but it is very much problematic since purchase.. It is under warranty people came to service many times.. My family is completely dependant on Aquaguard.. But if again and again problem arises we are completely unable to drink water except buying a bottle from outside at night... So is this your responsibility and fame about eureka Forbes?????????...

I purchased a vacuum cleaner on 30-09-16 from great eastern trading company, bugstation road, kanchrapara, 24 pgs (N), w. B. Vide invoice no. : 18/sa/1617/10484. Till date no demonstration has been carried out by the sells man, susanta sarkar, [protected] after several request from me. I am not able to operate the same without demo. Please depute a person to demo at my house immediately so that i shall be satisfied from your customer care...

•. i bought dr aquaguard magna ro+ uv model, on 31/07/2016, (customer id:[protected]). during this 2 months time i had to repair it 2 times, one for leakage and one for faulty functioning of r. o. today the machine is malfunctioning for the third time. i tried to contact service centre several times. there is no response from their side, for the premium price i am paying i expect a trouble free functioning for many years. i feel cheated....

As a loyal customer of eureka forbes for years, i purchased this aguaguard enhance water purifier (Uv) in bangalore in april 2014. Every now and then, the fuse unit has been giving trouble and it's getting replaced by their technicians but there is a severe manufacturing defect in the piece that i have bought and every 3 months once, i am spending about rs.1, 000 towards rectifying those bloody fuse and wiring defects.

I request...

Dear TEAM,
This is to inform you that i have not received the product for which i have done the payment on 10OCT2016. I have called several times to customer care but no body is give me correct information, every time i call the person informs me you will receive in 24 hours but already 8 days have past. There is no shipping or courier information to me as well. If i have taken from local market i would get in 2 hours delivery. Requesting...

I bought a Eureka Forbes Vacuum Cleaner - TRENDY WET & DRY DX from Flipkart on 8th Jan 2016.
We use the vacuum cleaner mainly to clean the carpet and cove lighting areas only and nothing more.

But we have already given 3 times for service and we cannot spend half the time giving a new vacuum cleaner for service again and again.

Kindly give us the full refund of it or replace with a new one....

Name Mrs suhasinee s. Sankpal, pune 14, product model- AS AQUAFLO DS- NEW (2014), from[protected], its not working, so i was complained many times by sms, calls and email, but any one not came to solve problem of filter, from 8 oct i am purchases water..this is my financial loss. Please attend my complaint. Who will pay me compansation for my financial and mental loss....

Hello Sir,

I write the below mail with High regrets.

I am totally dis-satisfied with the way the Customer Service is handled by Eureka Forbes representatives.

This is a serious issue which was neglected and nobody from customer care representatives took necessary action to resolve the same.

I bought Aquaguard Enhance RO + UV on 28th June 2014 @Rs.16490/-.

AMC...

A complaint raised on 13th October not resolved till 17th Oct late evening despite repeated assurances. Company's call centre executives have no answer, i took number of the area manager who doesnt answer my calls after repeated attempts, i take number of the local service centre from where the technician is supposed to visit but that number again goes back to the customer call centre on IVRS.

I asked Company's customer care...