Eureka Forbes Complaints & Reviews

Since 27.09.2016, i have raised request to reinstallation of aquaguard compact, complain no. - [protected] dated 27.09.2016, request no. [protected], 98337441, 98344492, 98382728, 98371794 raised on various dates i. E. 11.01.2017, 23.01.2017, 25.01.2017, 27.01.2017, 28.01.2017 & 30.01.2017. Every time your customer care executive attend the phone and told me that technician will visited soon at your given address. But till date technician did not come. I have purchase drinking water from shop daily which is highly expensive. Kindly reinstall the aquaguard compact to my home at the earliest.

After making 20 to 30 calls to customer care and posting in FB and You tube at last Technician attended at 2.20 pm on 30th jan 2017 against my complaint on 23rd Jan 2017. As I purchased the machine on line he demanded for service charges.As the machine is under warranty I refused to pay. He told booster pump has to be replaced.He also told me he will not come again. He has not solved my issue. what to do?
I purchased and installed Aquaguard geneus on 15th nov 2016. within one month the booster pump stopped working.After trying for a week with customer care continuously got the booster pump replaced with a less capacity one by the technician. It's capacity is 600 ml/min and the one I got with the machine is 1.6 Litres/min. That day itself I refused to give back the damaged original booster pump which came along with the aquaguard Geneus and it is still with me. As you replaced sub standard booster pump again I am suffering for the last 8 days without having safe water. This is very bad on your part.
Hence I am requesting you to replace a booster pump with a capacity of 1.6 lt/min at the earliest.
Contact nos [protected], [protected]

I have bought the above cleaner before Diwali at Coimbatore.

I am not at all satisfied.

I have complained 2 weeks back. Nobody had come to rectify . But only say that we are coming. Is this a way treat customer?

Even a free gift promised is not received through your sales man.

My money Rs 15000 is blocked. If it is not rectified to my satisfaction, I will be constrained to go to your office and dump the cleaner.

I await your acion.

1. I am Basheer Ahmad R living in Trivandrum, purchased Aqua sure water purifier (AS-SMART UV) from our army canteen which is in Trivandrum. They told me first to register through toll free number so that your representative come and install it. I tried to contact from different numbers sometimes they didn't attended and sometimes disconnected my call.
2. The other product which I purchased was vacuum cleaner FT STEEL with free demo cd and 13 accessories. But one of the accessory that is UPHOLSTERY CLEANER was not there.
3. You are requested to take necessary action as earliest. My address is mentioned below.

Basheer Ahmad R
RAUNAK
BGRA 204 (A)
Ayoorkonam
Indira Nagar
Peroorkada PO
Trivandrum - 695005
Kerala
email: [protected]@gmail.com

Hi,
i'm from Gwalior, the eureka forbes service provider is very unethical and rude.
he made us sign service contract for water purifier according to which the service of the water purifier would be done in every three months . he made us sign contract for Rs3825 from 27/12/13 to 26/12/16.they only paid visit for 5 -6 times in the entire contract period of three years . on 26/12/16 they called us for signing a new contract of again three years and said they would never pay a visit in the time of need if we don't sign they agreement.we refused .After that we called them 10 times but they refuse to provide any service .there only interest is to make us sign contract, take money and again don't respond to our service calls which should be done according to their contract.our water purifier is not working and we don't know what to do.as they refuse to provide service.
details are as follows:-

Contract Receipt No:[protected]
Customer Code:-[protected]
Contract Period:- 27/12/13 -26/12/16
Eureka Forbes city Franchise owner:- Mr. Harsh Kapoor

Customer ID : [protected]

Euroclean WDX2 has purchased last week through sales manager; Prathap H.R [9059557].
it was identified that the clip is not fixing properly. same identified the next day of sales and same was intimated to Prathap over phone. since, that day he is neither receiving phone call nor calling back.
iam really surprised with attitude of a manager from a reputed company.

arrange to attend the issue and resolve on priority.

also, the machine was purchased on previous vaccum cleaner exchange. the commitment of exchange also not completed.

We are purchasing a water purefire form his sell parsons. He take advance a pree date check of 18450 rupee in 27.1.17. Machine come in between this date but last 5 daye going but not coming any technical parson for installing .sell parson frequently switch of his mobile phone or some time tell me that today going. I was also five a complaint on eureka Forbs but not results. Now I have a uninstall machine of water purifier.

Customer ID: [protected] (Rupali Chaurangi)

Complain No: [protected] dtd. 22.1.17

Sir,

After giving complaint, we are surprised to see the message from the Company that service request has been completed by Service technician, Mr. Sandesh Bombatkar (Mob. No. [protected]) and asking for feedback on our service experience without doing any service. So far, no service technician has attended the complaint. It is unfortunate that M/s. Eureka Forbes Ltd. has sent a false message. The service provided by the Company during service period is not satisfactory since we have experienced poor service.

I recently enquired for Paper bags for my Euro clean Ace Vacuum cleaner, by calling Eureka Forbes customer care. They mentioned the Paper bags for 10 units will cost Rs 200 and their delivery charges to visit home is Rs 550 so total charges for Paper bags of 10 units will be Rs 750. I insisted why so high charges of Rs 550 just to deliver the paper bags Locally in Kandivali west, Mumbai... they mentioned it is company policy they can't help, and since I had counter questioned the price, they promptly concluded that anyways there is no stock, so I need to contact the customer care after few days. Bottom line... they don't want you to buy a new machine and will service or help their existing customer who are quite happy with their existing system. Things like these (issues in buying accessories) is what makes the whole system fall apart and end up in bad mouthing the entire product, which by the way is RUNNING JUST FINE.
Look forward to hear from the Eureka Forbes folks.

Akshay K. Gagneja

email id: [protected]@gmail.com

I have an active AMC with Eureka Forbes for Aqua Guard.

Customer ID : [protected]

As per AMC they give 3 free service. I am calling them last 2 weeks continuously but ao far they have not come for service. It's only 3 mths and already the taste has turned bad. Very bad product and money minded business. Everytime I call customer care they assure me to send one soon but no one turns up. I am fed up of calling. All my family members are sick because of drinking aquaguard water. I am going to file a law suit.

Very bad business model. Can the respective responsible people take action on Eureka Forbes ?

I had purchased an aquaguard gold in march 2007. One sales person by name of mr Ashok from eureka forbes came to my house in January 2017 did some water purity test and said that the aquaguard had failed the water purity test. He convinced me to purchase a aquaguard RO model. I requested him to arrange to transfer the amc's of the old machine to the new one. Which he agreed. But after 3 days he is saying that he said that the AMC of the old...

Ref: order no. OD[protected]. Eureka Forbes dry and wet vacuum cleaner.
package received with shortage of one no. spraying container . This part was part of the entire vacuum cleaner, with out that wet cleaning cannot be done, hence request ship the part separately.
while viewing the items rate was less and upon trying to book the rate shot up to Rs.10248/- [Rs.250/- towards shipping ]

Manju narpatchand mehta
narpat d mehta
3002, shreepati castle, a wing, 11th khetwadi mumbai-400 004(india)

date- 27/01/2017

to,
eureka forbes
dadar west
mumbai: 400028

sub: complain for your sales executive mr.Nilesh m pansare for cheating of rs.1500 with me.

Dear sir/mam

your sales executive mr.Nilesh, mobile no.[protected] came to my house amd told to my wife i am coming from eureka forbes to check you filter and agter checking the filter told your filter not working properly and to be changed and demanded rs.1500.00 for new filter.

After paying rs.1500.00 he never turned back to my house since 6months and switch off his mobile phone.

Thereafter on 20.1.2017 we tried to call him from another number and called him on another place saying we want to buy new machine, he than came to my new premises than i demanded rs.1500.00 than he said i was not well, was sick from 6 months and so i dint come but now i don’t have cash i will give you cheque which you desposit in bank but above cheque got dishonoured

i request you to kindly take strict action against mr.Nilesh as an fradulent sales executive and give us our refund of rs.1500.00

i am also attaching the return cheque issued by him to me in name of narpat mehta

awaiting for early response

thanks and regards

manju narpatchand mehta
narpat d mehta

I brought eurka forbes water purifier via emi but the deducted emi mor then it's cost from my bank account.i try to contact sales person but she is not supported us and talk abusely.after that I try to contact customer care support they assured me that sales team call u as soon as possible but no one contact us.almost the deducted 20000 extra from my account.

Dear Team,
I have purchased an AquaSure Crystal UV water purifier on 20 Feb 16 from INCS, Kochi, Kerala. It has been non-operational since 22 Nov 16 and thereby launched a complaint on the same day (Serv. Req. No. - [protected]). It is been over two months and the complaint is not yet rectified. I have not even received any satisfactory explanation regarding this matter.
I have been received a bitter experience throughout the whole process. Initially I received so many contact Nos. from the customer care and finally arrived at Kalamassey Service center no([protected]). After one month of repeated phone calls, the technician has arrived with some defective/incompatible spare on 23 Dec 16. The explanation was it was an "outdated equipment and the spare is unavailable". Again they pretended to need more time to order the new spare (PCB) from the company. Then the technician came with two different PCBs on 16 Jan 17 for replacement and unfortunately didn’t match with the machine. Also the back cover of the water purifier has been broken during this exercise.
My worries are:-
1. I lost more than two months of my precious warranty period till date (26 Jan 17) and still awaiting for the rectification.
2. Without checking the defective equipment, they have ordered faulty spare which took more than one month and repeatedly made the same mistake at the cost of your credibility and our time.
3. The above machine is outdated and the spares are no longer available.
4. The defect analysis, rectification and handling the product resulted in a serious doubt on the professionalism of your technicians.
5. I have made so many calls on the Nos- [protected], [protected],[protected], 2341931, 2341932, [protected], [protected], [protected] etc and ultimately of no use resulted in loss of time and money.
6. I purchased the above water purifier considering the health of my family, but unfortunately I lost confidence on you product and services.
Considering all these facts, I would like to consider this request on a priority basis and the defective equipment may be replaced as early as possible. Otherwise I may be forced to make further legal actions.
Regards,
JOHN

I made a payment of Rs7500 to their representative, so at the time of selling their product they told me that we will get 4 free service from their side but neither I get any service not get any invoice from their side, employee name is Pintu and code no 9062741 and mobile number [protected] and [protected], he mislead me as at the time of payment he told me that I will get my invoice within 1month but now neither he receive my call nor he call me back in spite of several times
So take proper action against that kind of guy so mislead people and not giving service to their customer

I had been a happy customer of Eureka Forbes untill last December where I experienced the total bad performance of the customer care and also the service men of Eureka Forbes.
The customer care does not have the records if the customer is within the contract of maintenance/service or not.
The Service personals are not upto the level of having knowledge to do maintenance and also does the work un-hygienically. The filter candles are the source of purifying the water and the service men touches/holds with dirty hand and all kind of it which eventually makes the candles bad.
I am bitterly sorry of the so called Eureka Forbes claiming the good health of the customers when they have very poor and un-trained staffs.
I am anyway switching from Eureka Forbes to other provider.

Joy

Sir,
My Order No.[protected] and installation request No.[protected] has been partially installed by technician MARUTI SADASHIV PATIL & Agent Sandeep Banne in the mid of Nov-2016.However after hiring other plumber I got completed installation of above purifier by additional labour charges.
But now after 2 months of installation, I am unable to wash the additional filter they provided ( after paying additional amount for the filter). After repeated requests on phone to KOLHAPUR Eureka forbes Office and Maruti Sadashiv Patil Technician they are giving false promises to attend it and till today they have failed to attend my problem.
Sir, please look into the matter. Hope you will solve it.

I have done AMC for water purifier of Eureka Forbes, model -Reviva
As machine is making very noise and taking very long time for water filtering I have raised service request 3 times. But without attending the call they have closed my service request. I have taken this point to their call centre executives but they did not help me except appreciating my inconvenience.
Following are the service requestes closed without doing any services.
service requests numbers are
[protected],
[protected],
[protected].
my customer id [protected]

I have been using AquaGaurd (Ro) for more than 7 years till date. The service area comes under ambattur locality and hence the service and their consumer hospitality is very poor. Since we have only tis RO facility for our drinking water purpose we are facing tremendous issues due to their lack of support of services. Kindly do the favour of warning or giving back them proper guidance to do their customer services appropriately.