Eureka Forbes Complaints & Reviews

Your service representative in Mysore is not providing AMC though I have paid by cheque Rs 8600. Several complaints have been made complaint no [protected].on 12, 14, 16, 18, 19 Jan 2017. The technician has not turned up.
I want my money refunded.The AMC is for 2 years. 16 Dec 2015 to 15 Dec 2017.Representative who has collected the cheque and gave me the AMC copy is Srinath mob no [protected].
I understand he is no longer with the company.
I want my AMC refunded. I am disappointed with the company's indifferent attitude
My email id is [protected]@gmail.com; Mobile no [protected]

I had registered a complaint regarding leakage from my acquaguard nano acquasure unit.
The service personnel did not turn up for three days. This is the third time leakage has happened. I have also paid up 3000 last time around.
For a company of this stature, I had expected better customer service.

Date of incident: 12th Jan 2017
Date of filing complaint : 13th Jan 2017
Unit Name: Nano Aquasure RO unit
Desirable resolution : Repair as per service guidelines
I have called the support center multiple times and no one seems to be bothered to turn and examine the issue.
Complaint Number: [protected]

It is extremely unfortunate that an organisation like Eureka Forbes is not bothered about the customers comfort.
I am sorry to inform you that we bought a aquaguard enhancer of eureka forbes in the year 2015 and had AMC in the year 2016 for 3 years.
But now when we are having some issues with the machine non of your employees are showing up even after numerous requests and phone calls for last 3 to 4 days.
Even your customer care executive is also being rude and non cooperative, while attending the call.( If you desire I can even send you the recorded call conversation with your customer care executive.)
Already registered a complaint having complaint no. [protected] since 5 days. But it is quite pathetic that neither the organisation nor the agencies are little bit concerned about the complaint, that to the product is within the AMC period.
While selling of the product the organisation is making very huge commitments about the service but in reality it is exactly the opposite. Same issue is with the agencies as well.

Kindly look into the issue as son as possible.

Myself nawaz from mangalore .my aquaguard genius water purifier was spoiled on Saturday and I complaint about it to the dealer harsha mangalore and they lodged the complaint to eureka forbes but they haven't attended till today and we r suffering here without proper drinking water it's been 5 days for today.and it's been just 7onths that I purchased this product .past 3 days I am going and complaining about the same to the dealer and as well as to the authorised eureka forbes person. I am sorry to say this I am going to consumer court regarding this matter bcos its a matter about drinking water and kids r falling sick here. I hope I ll get the justice there .

CustID: [protected]
Complaint: [protected], 97801834
No Action Taken against the complaint number mentioned above. Please check how many times I have made calls to Eureka Forbes customer care and got commitments for immediate actions, but nothing happens. I am getting false commitments since last 2 months which makes me felt humiliated. I am ready to file a legal complaints against Eureka Forbes product Aquagaurd Magna. Since 2 months its getting leakage and how difficult for us to manage with this product its waste for us even though we paid 17500 rupees and in return we are getting cheated by a so call reputed Eureka Forbes. If the problem is not getting resolve immediately, the warranty time will pass away. This is my last hope, if not I am surely going to consumer court first.

Yeshraj
[protected]

Dear sir,

I am ashok (H NO 4-9, LOCK DOWN, Gudlavalleru, Krishna district, AP 521356.) Rsident of gudlavallrru.
I purchased aquagaurd genious on 6-6-2016, at sonovision Guduvada.Bill no -SL-722, Tin No [protected], its was working good at starting two three months, after that miner problems solved ur technicians . i called ur help line number and i gave a complaint basis of over wastage water flowing and leakage from main unit, technicians came and solved the problem temporarly after two three days again problem repeated its service indication light blinking i called again to your help line number he said i will send the technicians who pucked up the call, ur technicians came they said your zenious main unit chip faild it needs to replace that its cost 2500 rupees i argued it is under warranty period we used water for limitedly for drinking purpose only, we purchased after summer so no need to more water consumtion but chip faild it happend oly leakage and over flow of wastage water, thats ur company technical problem that is ur responsibility, i got call from ur technicians vijaykumar, vijayawada again he said that your zenious chip faild you have to pay 2500 rupees i again discursed my problem and i informed to Mr siva he is in hyderabad tecnical head told him about my problem he said at the time i will call u after getting details but till now there is no response.
particularly ur product needs mouth publicity, now a days mouth publicty played main role. How can we suggest to others about aquagaurd.
I am very disappointed with this kind of service,
I think so that this or choose aquagaurd purifier was my wrong decision,
So please take a sincere action on this complaint,
Thanking you sir,
Ashok

Dear Sir,
I have booked one Equagard "Classic + " Model at Bilaspur Chattisgarh State on 15.1.2017 at your stall which has been installed under"Chattisgarh Small Industrial Exibition from 13th Jan. to 17th Jan-2017. The Order No. is [protected]
Against above unit, an amount of Rs. 9490/- has already been transferred from my SBI bank account to your mobikwik no. 096643 on 15.1.2017 but the Cash back amount @ 5% as per scheme under Exibition has not yet been transferred in my account.

Your Branch at Bilaspur has supplied me the Unit yesterday but due to refund of 5% cash back amount has not yet refunded. As such till the this amount is not refunded, I am not able to accept your unit for installation.

I have made many discussion with Your Bilaspur Branch Head Mr. Dalai ji but it appears that he is not taking up the matter with Head office for providing the 5% refund which is ibeing declared under the scheme.

Kindly intervin in the matter, otherwise this unit may be taken back and mu entire amount of Rs. 9490/- may be refunded.

Your Bilaspur contact Nos are as below[protected], mob. no. [protected] / [protected]

With Regards
Mrs. Nirmala Agrawal

I purchased Eureka Forbes Aquaguard Superb water purifier on[protected] from C.S.Enterprises, Dhule.{ maharashtra }
But from October 2016 purifier was not working properly. Every week it occurs problem, problem, problem.
Day before yesterday company person came & repair the purifier. But today purifier is not working.
Eureka Forbes Aquaguard Superb..?????
I dont Expect from Eureka Forbes like this???
Third class quality...

I want my money back.
Or
Replace the purifier...
So i request the Indian Consumer Complaints Forum plz. Help me in this case...
I am very Frustrated from Eureka Forbes company.
Thanking you
Ashok Bhavnani
[protected]@gmail.com
[protected]

I have purchased Eureka Forbes Aqua Guard Water purifier and have also paid for their AMC initially for one year and later for 3 years.
Despite taking AMC we need to call the service centre every time and request them for making service.
What is the purpose of the AMC then?
The Service persons are also not friendly and every time it is difficult for us to call the Customer care and request for service.
This kind of harassment is happening only in case of Eureka Forbes and not with other companies where we have taken AMC.

Purchased aqua guard geneus plus on 12 Jan 2017 on eureka forbes site thru online payment. Received confirmation mail n sms stating delivery by 14 Jan 2017. When contacted customer care on 14 Jan 2017 was conveniently told that the same will be delivered within 4 to 5 working days n the to be delivered by date received by me was a technical fault of the website as it was newly launched. When customer care was contacted again on 17 Jan 2017 was told thrice that the product will be delivered by 2000 hrs on 17 Jan 2017. What steps will the company take to keep its word on the delivery date n time or will it keep on flouting the government laws openly. Nobody from the company gave a call to me regarding their inability to deliver the product by the due date. It's always I had to give a call n was kept on hold many a times for them to retrieve all the information. Where is the professionalism of this company. Can anyone resolve the problem. It's really shameful on part of the company.

Thank you for the worst after sales service Eureka Forbes. You guys excel at it. It has been 3 weeks since my wife and I have been raising multiple service requests to replace the PCB borad of our Eureka Forbes Aquaflow DX UV Water Purifier, but to no avail. All your technicians and customer facing employees seem to garner an unusual knack to play deaf. I have been coordinating with Mr. Tushar ([protected]) and Mr. Sikka ([protected]) who sound apologetic and do nothing. Last Sunday a Technician arrived with a defective new piece of PCB. There is no drinking water at home. Thanks for quenching our thirst Eureka Forbes.

I purchased Aquaguard invisipure on 7th Oct 2016 under order no.[protected]Customer ID [protected]) & have been continously been facing problems. Have registered my compliant tens of times and everytime after some superficial repair, the machine breaks down again. Am frustrated with the machine and the pathetic service levels. I demand immediate replacement of the machine.

Not sure if eurekhaforbes things that they can make money by simply selling their products on their market good will...after sales service is equally important for retainig the reputation...i did complain ([protected]) 12 days back due to slow fill of water and my wife keeps calling them 2-3 times everyday but no one turns up...you scold them after a point...no one turns up...due to no exclusive eurekhaforbes showrooms where you can go and fight...they are playing hide and seek...you dont know where to find them...you just have a phone number..thats it...this is pathetic...i am filing a consumer court case (thanks to my legal family backgrouind)...enough is enough...

We originally had a Eureka Forbes model INOVA and a 3 years AMC done for it (enclosed docs) effective 11.03.15 to 10.03.18, however meanwhile we exchanged the INOVA model with HD MAGNA RO+UV in June 2016. The salesperson Biswajit Deb assured us that the remaining period of the existing AMC will be revalued for the new model and aligned to the new model. For this, he took the original copy of the AMC paper, however even after 7 months, we have not received the revised AMC papers.
To note here is : The original model was purchased in my mother's name Sadhana Banerjee, and the new model in exchange offer was purchased in my name Mahua Banerjee. Hence Biswajit told us that since a name change is needed, it will take some time. However it is too long a wait. Biswajit's contact is not reachable anymore, and I had called to the office number he provided, but they did not take any action to it.
REQUEST YOUR HELP ASAP AS THE 1 YEAR FREE AMC COVER FOR THE NEW MODEL WILL EXPIRE SOON.

Regards,
Mahua Banerjee
Pls help asap.

Hi My name is Anubind. my customer id [protected]. I had initiated a refund proceeding on 05/11/2016 regarding an air purifier booked online from your site through HDFC EMI OPTION.The transaction ID is [protected] and cancellation request id is #002888 .It was promised by your office that i ll get the refund within 10 working days but unfortunately almost 2 months has been passed without giving me a proper reason for this unending delay.I...

I have purchased a water filter for rs 16616/-from eureka forbes i. E. Doctor magna ro+uv+hd on 27.05.15 vide order cum receipt no[protected], which is installed by the co salesman with one year warrantee period, during these period we have booked complain one or two times to repair, but after completion of warrantee period we have once again paid an amount of rs 9310/- being the service contract amount for two years (Valid from 25.07.16 to 24.07.18 vide contract receipt no 10 and bill no 26514638 on 25.07.2016 through cheque payment with assurance that during these period the maintenance for any damage product will be borne by the co. Although the co has been replaced two or three times few non functioning product of the machine but the machine still not functioning properly. We have registered complain to the co but the local company's engineer refuse to come due to non availability of damaged product presently they have. We once again registered the complain in co customer care though sms the latest complain no is [protected] but still no body visited in our home that is why we are filling cheated. We and our families are compelled to drink supply water instead of filtered water where we have already invested rs 25000/- or above. Please resolve at your end if possible,

I purchased eureka forbes water purifier Magna Hd RO in October 2016. We were asked to pay Rs 18490 for the product by sales person Mr Bhimsen Sirsat. However when the product was delivered, it had a price tag of Rs 17490. Upon contacting sales person said we would get Rs 1000 credited back to the card.
We have been chasing for the same with customer care, sales person as well as area manager. However we have still not received refund, only false assurance.
Hence thought of raising complaint here, if anything can be done.

I have purchased Dr. Aeroguard SCPR 200 through one of the Eureka agent on 25/12/2016 and the order no : SO139909/ Auth : 021641. RR No :[protected] : Inv : 237 and from that day my struggles stared.

During initial commitment, I will get the product in 2 days.. but, after 19 days ( today ) I have to take my money back with lot of struggles/escalations. The reason being they don’t have stock and doesn’t know when they will manufacture and deliver the product. ?

Interesting part is that they don’t update to the Customer nor pick up the phones.. in spite, if I call Customer care the response is that they don’t deal offline/Agent bookings, .. now the question is, whom to contact and escalate my problem ?

I almost called 30 to 40 numbers to find some escalation point to get my money or the product. I really don’t know, what the management is doing if they can’t deliver or meet the Customer requirement.

Interesting and funny part is, in between I get a call from Customer care asking for the feedback on the product ?. What feedback I can give without having product in hand ?. I really doubt, do they check before calling Customer whether the product is delivered or not ? In my life, first time taking money back for not having the product. I am sure management will take this message and do justice to Customers.

Final interesting point is, in there turm home demo means guy will tell what product to buy not showing the live product ?? ??! :-)

Respected Sir,
The main intention behind this complaint letter is to show how reputed is your company inspite of your vast spread network.
I am an consumer from VIRAR and would like you to inform that service of your company is very poor. Inspite of paying money for whole year, not even once your service man visited our residence. The whole year of 2016 has passed and its very disgusting to say that your emplopyees of consumer care service department are irresponsible. In the last year i.e 2016 I had called thrice and lodged a complaint but no workdone yet.
Neeless to say that this kind of response is forcing me to lodge a complaint against your company in consumer court. Exactly after 10 days after giving this complaint, I will surely lodge complaint if your service provider doesnt clear the problen within time mentioned.
Kindly do the needful. The pic of challan and invoice has the attached.

I am purchase UV Water Purifier name - As - SMART UV, Sr. No. [protected] on 18.06.2016 from V. N. Computerworld, Kalamboli, Navi Mumbai against Inv. No. 912 dt. 18.06.16. But since purchase i have get problem in water purifier from just in 02 months i.e. water is not come in machine since today the problem is as it is.as suggested by company technician i am also change the (Candle etc.) parts on my own cost since it is covered under service warranty. Now The Technician say that you have to purchase additional Candle which is not included with machine.and whenever i have booked my complaint through online he is giving false information t company without attaining the complaint i.e. door is lock and when we call to him he argue that talk to our superior etc.