Eureka Forbes Complaints & Reviews

Hi,

I am raising this complaint as there was no proper resolution or follow up from the Aqua guard and i am quite disappointed with the service provided.

My Aqua guard water purifier stopped working from last 2 weeks ie from around 15 Dec 2016 and some technician came and told that the issue is with the power board.After that every day they say will come today to solve the issue, how ever they never turned up and its almost 2 weeks now ie 29 Dec 2016 with out water and we need to depend on other source now for drinking and its quite frustrating.

We expect a certain level of satisfactory support from a company like Aqua guard and it never happened so far. Please let me know what should i do to sort this issue?

My Address is

SSVR Lotus Pond
House No 217, A-Block
Near Varthur Police Station
Varthur
Bangalore-560087
Karnataka

Mob :[protected]

My water purifier is not functioning properly and despite many requests to correct the issue, the service centre has been giving unsatisfactory response.
I have also paid my AMC and despite that the issue has been corrected and the service provided is pathetic.
My AMC number is[protected]th August 2016).
Please resolve my problem immediately or refund my AMC.

Dear Sir
I am Velmurugan (NRIC S2713236G), HP: +[protected] living in Singapore. My wife SHANTHI is living in Dindigul. On April 2016 she purchased one vaccum cleaner in Venus Electronics at Dindigul, Tamil nadu (st)
Past one and half month the equipment is not working properly. More than 20 times we called also no use. After two weeks one person coming and check, then he told spares don't have.
After he never come. Many time she called also no pick up the phone. Pl take necessary action and arrange to rectify the problem. This one also is in under warrenty period.
If any thing you want ask pl contact my wife SHANTHI +[protected]. or Velmurugan +[protected]. My mail id - [protected]@gmail.com
Pl treat as urgent .

Hi,

One of the sales person of Eureka Forbes approached us for a new aquaguard (magna) model and offered buy back of our old model. We went ahead with the deal but even after 1 month the buy back is not done yet. They installed the new model but did not take the old one. I had raised multiple requests but nobody is responding. Every time I am calling their customer care I've to keep explaining my case to different persons but no body is resolving my request.

Regards,
Gyana

The dust bag doesn't have the capacity as promised.. after a while you can smell dust while using the cleaner.. I have contacted the local seller many times for dust bags which were promised during sale but to no avail.. Extra dust bags are simply not available..
I own the Forbes Trendy Steel model.. I would like to have a quick resolve to this issue..

I have very recently purchased an Aquaguard Magna sr no. [protected], manufacturing date 9.16. last week from your office at Rajdanga Main Road, Hossainpur, Madurdaha, Kolkata.

I received a phone call on my mobile phone number [protected] from another mobile phone number [protected] around 6.02 p.m. today that is 28 December 2017. the person on the other side said he was calling from Aquaguard to enquire whether or not I have an Aquaguard water filter to which I said yes. The person whose only identity to me was that he was talking from Aquaguard, asked me the colour of the machine. I replied saying black intending the black colour of the LED front. He sarcastically replied saying I am untruthful. Is this the kind of salesmanship you preach?

Why is that your salespersons does not know who their customers are?

What kind of salesmanship training do you give to your salesmen that they exhibit such poor conduct!
I am really sorry that I have developed such a relationship with a company which does not train people properly.
SHAME ON THE COMPANY AND SHAME ON THE PEOPLE WHO REPRESENT YOU.
If you are a company of repute I want to know what kind of action you have taken of the person concerned on my email: [protected]@yahoo.co.in

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

Its been more than two weeks now, I have purchased Eureka Forbes Genius+ model, which is not working from the time of installation. I have spent near about Rs. 20000, for a dead machine.

I contacted with them for replacement, now they are saying we don't give replacement rather we repair it at your home.

But, why should I allow them to repair a machine which couldn't pour a glass of water also. How could they sell a non working machine. I paid for new functional machine. Now they are just passing my call from one person to another.

I am mrs. C. S. Latha, residing at the address site no.36, thasami park residency singanallur, coimbatore-641005 (Phone no.[protected], mobile no.[protected])
I have entered into annual maitenance contract with the said company.
As per the conditions free service is due every six months. Since it was not carried out by the franchisees of eureka forbes, i have contacted them.
A service person (Technician), attended the work and after he left our place, it was found that the equipment did not work properly and leakage of water was noticed. Again we contacted the service people, the same technician came and attended to the complaint, but again the leak was found persisting. So we contacted the service franchisee, but they did not attend to the work. The complaint was lodged on 23/12/2016. Since the complaint was not attended, we contacted the customer service sell on 26/12/2016. The same day we had to leave coimbatore for some urgent matters, when the service franchisee had tried to contact us without success. So again i have contacted them today on 27th instant. The lady who is attending the calls started blaming us for responding to their calls, which is quite unwanted.
And throughout this day, we have been waiting for some technician to drop in, but that has not happened till this moment of complaining.
When contacted, the franchisee (The lady) again started blaming us and is not in a position to tell us when they would send some technician.
When such services are carried out, it is the bounden duty of the people concerned to make good the defeciencies. But the same is lacking here.
Aithough we are being informed that one mr. Navneeth would be deputed, by the consumer cell, one mr. Charles is attending to the works. Why the descrepancy, we do not know. I doubt some patrs need replacement, but bthe franchisee is reluctant to do it, for monetary considerations.
We as consumers should not be made to sufffer at any cost.
I am waiting for a suitable action in this matter.

Complaint No.[protected] dated 26.12.2016, 9.55 am. Nobody has turned up as yet. The Aquaguard is totally dead. We do not have a single of of water. Since the machine is under the cover of full AMC, I fail to understand the reason of such poor service. Customer care is just passing the buck and out to beat about the bush. Please let me know when this complaint will be attended. The very purpose of AMC has been defeated beacuse of such worthless service on the part of a company like Eureka Forbes. Despite spending a sizable amount for AMC I have been spending quite a considerable amout for purchasing drinking water. Please send the technician in no time.

I purchased aquagarud ro from eureka forbes first i have to made several follow up for getting my machine delivered sales person mr vivek [protected] followed me till he got the cheque after that i followed him for 8 days for machine delivery. After that i followed 4 days literally to get this installed by this time sales person stopped taking my calls so all this follow up made with mr vinoth kumar [protected]. Real trouble started when my ro did not worked the water was not getting filtered and i was getting the same tap water. Now i registered complaint (Complaint number [protected]) with their customer service team and they promised for same day service on 24/12/16. Today after 3 days also no one turned up and customer service team gives the same promise of same day service without any shame.

I have never seen such a shameful employees in any company.

[protected] 24th Dec and today morning again I did follow up and update from helpdesk agent as escalated complain, I was following with Kavitha on this who give me her number last time to any such issue, but frustrated totally from morning she said issue will be resolved today "26th dec 2017" before evening and evening 17:20 I called her she said person on the way, later when I called at 19:00, she responding saying that location not in her limit, what kind of management, I really want to know does escalation manager read such complain..,

Waiting for Kavitha, as discussed with her on call, I see every time Eureka Forbes do like this with their customer .
There is limit for this, you can’t fail to provide service to customer, there is no mean customer has to follow up to get service every time, in that case for what you have system for registering the complaint on your tollfree no[protected]
Note: — I want amc money back or extend the amc for 2 year without any further delay for such poor service response..

thanks
Suriya
[protected]

I bought Aqua guard water purifier superb ro +uv+uf...Customer id [protected] in September...Now it's just 4 months...There is leaking from bottom of purifier..In fact big leak...I informed customer care and filed a complaint ... no:[protected] on 19/12/2016...Now it's 8 days...No response at all...I used to call customer care daily from 19 the onwards...They will say it will b rectified by that day evening...But just promises...No use at all... Totally disappointed with ur service and response...Either u return my money or get it repaired today...Fed up with ur response...Totally irritated...I think Kent is far superior in service...I am using Kent in my company...So much satisfied with their service...Just bought this waste product from Aqua guard for a change...Now I am paying for it heavily...So plzzz customerss...plzZZ DON'T buy anything from Aquaguard...Try anything else..Y to waste ur money and time

My compaint number was 98007820.
technicien of eureka forbes came and change my RO cylinder without my permission and demand for 4500 rupes, when i said no it is in under warrenty and i dont want to change cylender then eureka technician misbehave with me and starts fighting and abusing me.and my RO is not working now he broke somthing in it.
i want legal action against him as soon as fast otherwise i will file police case.
please do fast action against him.
Thank you.

I bought the dr. Aquaguard magna hd + ro from sales representative. Mr. Nagaraj and his colleague. While purchasing the model i was offered a free external filter by the representative but mr. Nagaraj told it is not required for this model and convinced me not to take the filter.

Now in 6 months time, i have called for services 4 times and the service representative is saying it is mandatory to have external filter and it will cost rs. 1300. When i called mr. Nagaraj and asked for the filter, he is saying nothing is free and if i want i have to buy separately.

Respected sir/madam,
I have been using eureka forbes water filter since 10 years.Since I was satisfied with the product and eureka forbes, I brought vacuum cleaner on confidence of your sales person Kishor Zawear -4007908, who said that they will give training how to use vacuum cleaner.But now even after 1 month he hasn't given training for the same, even after many calls & messages to him.
My order details:
Model:EUROCLEAN WDX2
Customer ID:[protected]
Invoice no.:[protected]
Date:22/11/2016
Request you to please send only Mr. Kishor Zawear as early as possible.

I have installed Aquaguard 9 moths before at the time of installation they told me for 2 free service. I contacted many time on mobile number what they provided and also to customer care but no one had come for service. Because of no service my family stopped using it. Today I also contacted to customer care and as usual he provided me a service request and told me that the specialist will come and contact you within 2 days. The same thing he repeating since 8 months.

Please Stop cheating people and making fool. You forget your consumer once he trapped in your net.

+91-[protected]

Ajaz Ahmad

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

Aquaguard Filter replacement Cheating and No action
have been cheated by Aquaguard by replacing very old filter by technician. Name Mahesh. Mobile number [protected]. I trusted in them and continued using filter for months . he charged 4000 for filter replacement. My family was getting continous dysentery and I never suspected for water problems. Finally I thought of calling another technican and when he inspected he found that water purification is not happening... It happened for our neighbour also in ashok nagar 3rd avenue opp to pallava hospital chennai. Pls do immediate action.