Eureka Forbes Complaints & Reviews

I made a payment of Rs7500 to their representative, so at the time of selling their product they told me that we will get 4 free service from their side but neither I get any service not get any invoice from their side, employee name is Pintu and code no 9062741 and mobile number [protected] and [protected], he mislead me as at the time of payment he told me that I will get my invoice within 1month but now neither he receive my call nor he call me back in spite of several times
So take proper action against that kind of guy so mislead people and not giving service to their customer

I had been a happy customer of Eureka Forbes untill last December where I experienced the total bad performance of the customer care and also the service men of Eureka Forbes.
The customer care does not have the records if the customer is within the contract of maintenance/service or not.
The Service personals are not upto the level of having knowledge to do maintenance and also does the work un-hygienically. The filter candles are the source of purifying the water and the service men touches/holds with dirty hand and all kind of it which eventually makes the candles bad.
I am bitterly sorry of the so called Eureka Forbes claiming the good health of the customers when they have very poor and un-trained staffs.
I am anyway switching from Eureka Forbes to other provider.

Joy

Sir,
My Order No.[protected] and installation request No.[protected] has been partially installed by technician MARUTI SADASHIV PATIL & Agent Sandeep Banne in the mid of Nov-2016.However after hiring other plumber I got completed installation of above purifier by additional labour charges.
But now after 2 months of installation, I am unable to wash the additional filter they provided ( after paying additional amount for the filter). After repeated requests on phone to KOLHAPUR Eureka forbes Office and Maruti Sadashiv Patil Technician they are giving false promises to attend it and till today they have failed to attend my problem.
Sir, please look into the matter. Hope you will solve it.

I have done AMC for water purifier of Eureka Forbes, model -Reviva
As machine is making very noise and taking very long time for water filtering I have raised service request 3 times. But without attending the call they have closed my service request. I have taken this point to their call centre executives but they did not help me except appreciating my inconvenience.
Following are the service requestes closed without doing any services.
service requests numbers are
[protected],
[protected],
[protected].
my customer id [protected]

I have been using AquaGaurd (Ro) for more than 7 years till date. The service area comes under ambattur locality and hence the service and their consumer hospitality is very poor. Since we have only tis RO facility for our drinking water purpose we are facing tremendous issues due to their lack of support of services. Kindly do the favour of warning or giving back them proper guidance to do their customer services appropriately.

Dear team

As per last complaint, customer care had logged the call. I had clearly said them that issue in my water purifier. Also said them one filter was removed from last 4-5 months but till not replace. Since, eureka partner was attended site but he is not aware about actual issue. He is just saying that within few days warranty will laps so replace the filter asap.
I don't what he was checked. We have not accept such response from eureka. After so much follow up till my issue is not resolved.
Currently, we have message from eureka for amc. Till my issue is not resolved and why is asking for amc.
As concern about product, why product will fail within 6 months and why all filter should be replace within 1 years.
Means that it is product issue which was not said by eureka team earlier. Now purifier warranty get expire and all are asking for amc.

I have purchased your water purifier in the year 2011. Since around a year small cracks started appearing on the body of the purifier. After some time water storage was limited to 3 to 4 liters. If the switch is kept on after this level water used to drain away. On observing the purifier very keenly i could found that more cracks appeared on the body and the water above 4 liter level is getting drained out because a crack has appeared on the water storage tank (Plastic/fibre part).
N this regard i would like to know whether this type of cracks will appear in all your water purifiers after a period of 5 years. If not why it appeared in my purifier. Is it not a manufacturing defect (Which may be due to low quality materials). Please reply me at the earliest. Moreover i would like to stress that your service is very much unsatisfactory. Even the higher officials do not give importance to the complaints given online.
My purifiers id no. Is [protected].
Please keep it in mind that consumers who make a complaint wants to stay with your product. Others will not make a complaint but quietly go away from your product. On the other hand if the complainant is not taken care it will have more impact on your sales which i need not elaborate.
My present contact number is [protected].

I purchased euroclean litevac online from www.eurekaforbes.com on 12th january 2017. I have not yet received my product. I paid online. To know the status of my order i called on eureka forbes ecommerce help line[protected] several times, after ivr the keep playing music and no one picks the call. I kept holding the phone for 10 15 20 mins but no one picks the call. Even after trying to connect with customer service 20-30 times same thing happens, no answer from other side. This was my worst my worst experience buying something online. I feel like i have become victim of fraud. I want to cancel my order by i can not find a way to do so on eureka forbes website. Please help.

Regards
Pratik

I purchased aqua guard enhance on 30 october 2016 and got installed on 16 january2017. After installation it started leaking all over. On complaint leakage due to overflow was rectified. However tds count of purified water is very low...8 only whereas tds count of input water is 106. Request get the requisite adjustment done to have tds count within safe limits. Please also give the complaint number

I Have purchased Aquaguard Superb UV+ RO from Croma in Nov 2016
Now after 2 mths Filter Light is showing Green which means Filter has expired
Which capacity is 5500 litres where as in home we are 4-5 people and we are all working people and the so early Filter life is over
and i called call centre on 16th Jan, 18th Jan 19th Jan 20 th Jan 21st Jan and 23rd Jan
Still no executive has visited home to check the Filter every day they gave false promises that they will come
I request public to not buy Eureka Forbes Products there services are very poor
Compliant no [protected], [protected], [protected]

I purchased one Euroclean Vacuum cleaner from Eureka Forbes, direct sales after having a thorough demonstration. The sales person came to my home told me that there will be a life time service charge free, if I book the product that day itself by paying a Rs. 1000/- and provide a PDC of the rest. I did so, but while writing the cheques I wrote 2 cheques, one of 1000 and the other of 13490/-. both were the cheques of ICICI bank. They deposited both the cheques and from my account total 14490/- was debited. The price of the product was 12218, 34 plus 14.50% VAT 1771, 66, totaling Rs. 13990.00/-. So, Rs. 500/- was charged extra without any reason. It was the matter of December 2016. Since then, I called several times to the sales person. he always takes 10 minutes time from me but doesn't call back. I have sent multiple mails to the Customer care and Shopping (Shopping Eurekaforbes,
[protected]@eurekaforbes.com). with the scanned copy of my account statement and their invoice. But till now, no response. I have no idea, who will address my issue from their side. Do, they have any escalation matrix? how these irresponsible salesman works in this organization (or this is the type of business they do!!

I hv pad for the amc... for genus ro+uv and not getting any services.
Complaint 3times on helpline no to no avail. amc no is26530392
Complaint no 1 : [protected]
Complaint no 2 : [protected]
Complaint no 3/
Preference no. : 98299741
Eureka forbes always cheat in the name of annual maintenance contract. never give services as promised.. i paid 4800/- for 1year contract and drinking hard & unhygenic water.

I purchased Eureka Forbes Aquasure Xtra
waterfilter from SPENCERS, Kakinada-533003. This is in the warranty period.
Water not filtering.

I had cleaned the water filter instruction given in the booklet by you. Top, Center Kit (segment) water coming from segment also. but not filter from bottom kit.

Water not filtering from segment bottom kit (last filtering unit).

I had given compliant to Customer Care on[protected], said about my water filter details clearly with my Phone No. ([protected]) and Email (k.balaji.[protected]@gmail.com) also.

I have not yet received any mail to me. But, One person came and see the water filter and he said I am related to Aquasure - RO and I take a photo and i will sent another person to do repair. But anybody not yet come. What is this ? Is it your Customer Care Service ? You should not respond for low cost water filters

Please send person immediately

K. BALAJI REDDY
D.NO.18-12-31,
RANGAYYA NAIDU STREET,
RAGAM PETA,
NEAR RAMATULASI RICE MILL,
KAKINADA-533001
E.G.DIST. AP.

Phone No. [protected]
Ulternate Phone No.[protected]

Email. : k.balaji.[protected]@gmail.com

Hi,
I purchased DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron and I paid Rs. 18, 490 online n 2nd November, 2016 directly to Eureka Forbes (Customer ID is [protected] and Order ID is [protected] ). However the product which I received shows the price Rs. 17490, as mentioned in the tax invoice (Invoice No. [protected] dated[protected] and the supplied box. After repeated call and sending emails to Eureka customer care, I was told that the delivered machine was old stock for Rs. 17490 and I paid for new stock for Rs. 18490 so the difference of Rs. 1000 is there between payment and tax invoice. since I paid for new stock at Rs. 18, 490, I would like to replace my delivered old stock and with the new stock for Rs. 18, 490/- for which I paid the money online through Eureka forbes. One technician also visited my house but he didn't resolved my problem. Hope through this complain form my problem will get resolved.

I have ordered online dr.Aquaguard genus plus on 31st dec 2016 and the same has been cancelled on 3rd jan 2107 through online before delivery. But still i didnt get money refund. So far i have send many emails and contaced cusomer care, there is no proper response. Please take action on refund of money.
Order no: [protected]
customer id : [protected]

thanks
by
sampathkumar g

I am using Aquagaurd Enhance RO for past 4 years.It is under AMC, Now the ro water is overflow from the tank, Automatic off is not working and also while using it is automatically switch off.The time taking for purifying the water is also so long.I had complaint in customer care on 18 jan 2017 service request no is [protected], they closing the complaint without visitng the house.Next day again i complaint in service center no is [protected].Again they closed the complaint without attending the service.I asked in customer care they are giving irresponsible answer.I want refund of my AMC charges.

I have bought a purifier worth 20000 about 2 years ago. It worked very well for the 1 year, but thereafter the water quality has been deteriorating. I have taken AMC for the equipment as per the advice from the technician. But now after doing regular servicing, it has started malfunctioning. I have registered a complaint through their toll-free number.After so much yelling and complaining which lasted for weeks, they sent a technician came and said that its circuit board has stopped working due to water leakage in the machine, they said that they would replace it since it comes under AMC. It has been more than 2 weeks they have not even called back. Now, when we called them, they are saying they don't even know who the technician was( unfortunately, i don't remember his name). I am thinking about taking legal action against them.

I had taken Aquagard AMC for 2 years. I was promised 4 services that includes 2 time replacement of candles. But the candles were replaced only in the first year. The second year service was done only once and that too candle was not replaced. After multiple reminders they sent a person who did the service within 5 minutes just for the records but when asked about candles he rang up his manager who convinced us that it will be done later....

I purchased a water purifier aqua guard enhance on 30Nov 2016 which was initially installed on 16 January 2017!!.After initial installation it is leaking all over.Maintenance staff has not been able to repair due to lack of expertise.I want to return/ replace the RO as the appliance is either defective or it is substandard appliance supplied in the market.

On 20th Jan 2017, I paid online amount Rs.4, 600 for AMC of water filter, Amount was deducted from my ICICI bank account but I couldn't get any confirmation from Eureka Forbes. My registered mobile number was [protected].Name K. Nagware Hyderabad.My customer ID [protected].

Regards