Eureka Forbes Complaints & Reviews

Dear team

As per last complaint, customer care had logged the call. I had clearly said them that issue in my water purifier. Also said them one filter was removed from last 4-5 months but till not replace. Since, eureka partner was attended site but he is not aware about actual issue. He is just saying that within few days warranty will laps so replace the filter asap.
I don't what he was checked. We have not accept such response from eureka. After so much follow up till my issue is not resolved.
Currently, we have message from eureka for amc. Till my issue is not resolved and why is asking for amc.
As concern about product, why product will fail within 6 months and why all filter should be replace within 1 years.
Means that it is product issue which was not said by eureka team earlier. Now purifier warranty get expire and all are asking for amc.

I have purchased your water purifier in the year 2011. Since around a year small cracks started appearing on the body of the purifier. After some time water storage was limited to 3 to 4 liters. If the switch is kept on after this level water used to drain away. On observing the purifier very keenly i could found that more cracks appeared on the body and the water above 4 liter level is getting drained out because a crack has appeared on the water storage tank (Plastic/fibre part).
N this regard i would like to know whether this type of cracks will appear in all your water purifiers after a period of 5 years. If not why it appeared in my purifier. Is it not a manufacturing defect (Which may be due to low quality materials). Please reply me at the earliest. Moreover i would like to stress that your service is very much unsatisfactory. Even the higher officials do not give importance to the complaints given online.
My purifiers id no. Is [protected].
Please keep it in mind that consumers who make a complaint wants to stay with your product. Others will not make a complaint but quietly go away from your product. On the other hand if the complainant is not taken care it will have more impact on your sales which i need not elaborate.
My present contact number is [protected].

I purchased euroclean litevac online from www.eurekaforbes.com on 12th january 2017. I have not yet received my product. I paid online. To know the status of my order i called on eureka forbes ecommerce help line[protected] several times, after ivr the keep playing music and no one picks the call. I kept holding the phone for 10 15 20 mins but no one picks the call. Even after trying to connect with customer service 20-30 times same thing happens, no answer from other side. This was my worst my worst experience buying something online. I feel like i have become victim of fraud. I want to cancel my order by i can not find a way to do so on eureka forbes website. Please help.

Regards
Pratik

I purchased aqua guard enhance on 30 october 2016 and got installed on 16 january2017. After installation it started leaking all over. On complaint leakage due to overflow was rectified. However tds count of purified water is very low...8 only whereas tds count of input water is 106. Request get the requisite adjustment done to have tds count within safe limits. Please also give the complaint number

I Have purchased Aquaguard Superb UV+ RO from Croma in Nov 2016
Now after 2 mths Filter Light is showing Green which means Filter has expired
Which capacity is 5500 litres where as in home we are 4-5 people and we are all working people and the so early Filter life is over
and i called call centre on 16th Jan, 18th Jan 19th Jan 20 th Jan 21st Jan and 23rd Jan
Still no executive has visited home to check the Filter every day they gave false promises that they will come
I request public to not buy Eureka Forbes Products there services are very poor
Compliant no [protected], [protected], [protected]

I purchased one Euroclean Vacuum cleaner from Eureka Forbes, direct sales after having a thorough demonstration. The sales person came to my home told me that there will be a life time service charge free, if I book the product that day itself by paying a Rs. 1000/- and provide a PDC of the rest. I did so, but while writing the cheques I wrote 2 cheques, one of 1000 and the other of 13490/-. both were the cheques of ICICI bank. They deposited both the cheques and from my account total 14490/- was debited. The price of the product was 12218, 34 plus 14.50% VAT 1771, 66, totaling Rs. 13990.00/-. So, Rs. 500/- was charged extra without any reason. It was the matter of December 2016. Since then, I called several times to the sales person. he always takes 10 minutes time from me but doesn't call back. I have sent multiple mails to the Customer care and Shopping (Shopping Eurekaforbes,
[protected]@eurekaforbes.com). with the scanned copy of my account statement and their invoice. But till now, no response. I have no idea, who will address my issue from their side. Do, they have any escalation matrix? how these irresponsible salesman works in this organization (or this is the type of business they do!!

I hv pad for the amc... for genus ro+uv and not getting any services.
Complaint 3times on helpline no to no avail. amc no is26530392
Complaint no 1 : [protected]
Complaint no 2 : [protected]
Complaint no 3/
Preference no. : 98299741
Eureka forbes always cheat in the name of annual maintenance contract. never give services as promised.. i paid 4800/- for 1year contract and drinking hard & unhygenic water.

I purchased Eureka Forbes Aquasure Xtra
waterfilter from SPENCERS, Kakinada-533003. This is in the warranty period.
Water not filtering.

I had cleaned the water filter instruction given in the booklet by you. Top, Center Kit (segment) water coming from segment also. but not filter from bottom kit.

Water not filtering from segment bottom kit (last filtering unit).

I had given compliant to Customer Care on[protected], said about my water filter details clearly with my Phone No. ([protected]) and Email (k.balaji.[protected]@gmail.com) also.

I have not yet received any mail to me. But, One person came and see the water filter and he said I am related to Aquasure - RO and I take a photo and i will sent another person to do repair. But anybody not yet come. What is this ? Is it your Customer Care Service ? You should not respond for low cost water filters

Please send person immediately

K. BALAJI REDDY
D.NO.18-12-31,
RANGAYYA NAIDU STREET,
RAGAM PETA,
NEAR RAMATULASI RICE MILL,
KAKINADA-533001
E.G.DIST. AP.

Phone No. [protected]
Ulternate Phone No.[protected]

Email. : k.balaji.[protected]@gmail.com

Hi,
I purchased DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron and I paid Rs. 18, 490 online n 2nd November, 2016 directly to Eureka Forbes (Customer ID is [protected] and Order ID is [protected] ). However the product which I received shows the price Rs. 17490, as mentioned in the tax invoice (Invoice No. [protected] dated[protected] and the supplied box. After repeated call and sending emails to Eureka customer care, I was told that the delivered machine was old stock for Rs. 17490 and I paid for new stock for Rs. 18490 so the difference of Rs. 1000 is there between payment and tax invoice. since I paid for new stock at Rs. 18, 490, I would like to replace my delivered old stock and with the new stock for Rs. 18, 490/- for which I paid the money online through Eureka forbes. One technician also visited my house but he didn't resolved my problem. Hope through this complain form my problem will get resolved.

I have ordered online dr.Aquaguard genus plus on 31st dec 2016 and the same has been cancelled on 3rd jan 2107 through online before delivery. But still i didnt get money refund. So far i have send many emails and contaced cusomer care, there is no proper response. Please take action on refund of money.
Order no: [protected]
customer id : [protected]

thanks
by
sampathkumar g

I am using Aquagaurd Enhance RO for past 4 years.It is under AMC, Now the ro water is overflow from the tank, Automatic off is not working and also while using it is automatically switch off.The time taking for purifying the water is also so long.I had complaint in customer care on 18 jan 2017 service request no is [protected], they closing the complaint without visitng the house.Next day again i complaint in service center no is [protected].Again they closed the complaint without attending the service.I asked in customer care they are giving irresponsible answer.I want refund of my AMC charges.

I have bought a purifier worth 20000 about 2 years ago. It worked very well for the 1 year, but thereafter the water quality has been deteriorating. I have taken AMC for the equipment as per the advice from the technician. But now after doing regular servicing, it has started malfunctioning. I have registered a complaint through their toll-free number.After so much yelling and complaining which lasted for weeks, they sent a technician came and said that its circuit board has stopped working due to water leakage in the machine, they said that they would replace it since it comes under AMC. It has been more than 2 weeks they have not even called back. Now, when we called them, they are saying they don't even know who the technician was( unfortunately, i don't remember his name). I am thinking about taking legal action against them.

I had taken Aquagard AMC for 2 years. I was promised 4 services that includes 2 time replacement of candles. But the candles were replaced only in the first year. The second year service was done only once and that too candle was not replaced. After multiple reminders they sent a person who did the service within 5 minutes just for the records but when asked about candles he rang up his manager who convinced us that it will be done later....

I purchased a water purifier aqua guard enhance on 30Nov 2016 which was initially installed on 16 January 2017!!.After initial installation it is leaking all over.Maintenance staff has not been able to repair due to lack of expertise.I want to return/ replace the RO as the appliance is either defective or it is substandard appliance supplied in the market.

On 20th Jan 2017, I paid online amount Rs.4, 600 for AMC of water filter, Amount was deducted from my ICICI bank account but I couldn't get any confirmation from Eureka Forbes. My registered mobile number was [protected].Name K. Nagware Hyderabad.My customer ID [protected].

Regards

Your service representative in Mysore is not providing AMC though I have paid by cheque Rs 8600. Several complaints have been made complaint no [protected].on 12, 14, 16, 18, 19 Jan 2017. The technician has not turned up.
I want my money refunded.The AMC is for 2 years. 16 Dec 2015 to 15 Dec 2017.Representative who has collected the cheque and gave me the AMC copy is Srinath mob no [protected].
I understand he is no longer with the company.
I want my AMC refunded. I am disappointed with the company's indifferent attitude
My email id is [protected]@gmail.com; Mobile no [protected]

I had registered a complaint regarding leakage from my acquaguard nano acquasure unit.
The service personnel did not turn up for three days. This is the third time leakage has happened. I have also paid up 3000 last time around.
For a company of this stature, I had expected better customer service.

Date of incident: 12th Jan 2017
Date of filing complaint : 13th Jan 2017
Unit Name: Nano Aquasure RO unit
Desirable resolution : Repair as per service guidelines
I have called the support center multiple times and no one seems to be bothered to turn and examine the issue.
Complaint Number: [protected]

It is extremely unfortunate that an organisation like Eureka Forbes is not bothered about the customers comfort.
I am sorry to inform you that we bought a aquaguard enhancer of eureka forbes in the year 2015 and had AMC in the year 2016 for 3 years.
But now when we are having some issues with the machine non of your employees are showing up even after numerous requests and phone calls for last 3 to 4 days.
Even your customer care executive is also being rude and non cooperative, while attending the call.( If you desire I can even send you the recorded call conversation with your customer care executive.)
Already registered a complaint having complaint no. [protected] since 5 days. But it is quite pathetic that neither the organisation nor the agencies are little bit concerned about the complaint, that to the product is within the AMC period.
While selling of the product the organisation is making very huge commitments about the service but in reality it is exactly the opposite. Same issue is with the agencies as well.

Kindly look into the issue as son as possible.

Myself nawaz from mangalore .my aquaguard genius water purifier was spoiled on Saturday and I complaint about it to the dealer harsha mangalore and they lodged the complaint to eureka forbes but they haven't attended till today and we r suffering here without proper drinking water it's been 5 days for today.and it's been just 7onths that I purchased this product .past 3 days I am going and complaining about the same to the dealer and as well as to the authorised eureka forbes person. I am sorry to say this I am going to consumer court regarding this matter bcos its a matter about drinking water and kids r falling sick here. I hope I ll get the justice there .

CustID: [protected]
Complaint: [protected], 97801834
No Action Taken against the complaint number mentioned above. Please check how many times I have made calls to Eureka Forbes customer care and got commitments for immediate actions, but nothing happens. I am getting false commitments since last 2 months which makes me felt humiliated. I am ready to file a legal complaints against Eureka Forbes product Aquagaurd Magna. Since 2 months its getting leakage and how difficult for us to manage with this product its waste for us even though we paid 17500 rupees and in return we are getting cheated by a so call reputed Eureka Forbes. If the problem is not getting resolve immediately, the warranty time will pass away. This is my last hope, if not I am surely going to consumer court first.

Yeshraj
[protected]