Eureka Forbes Complaints & Reviews

Hi,

I have registered complaint [protected]. The franchise serving under name of eureka forbes is highly unprofessional. They have caused damage to our filter with faulty installation. Plus there attitude towards customer is extremely rude and arrogant. There behavior and actions are to the point threatening in nature.
Please black list this franchise. I have vouched to get my filter replaced with some other vendor as post sell service in eureka forbes is pathetic and they do not have alliance with good service provider. I have waster my money more importantly time. However you want to retain your existing customer base please look into these issues more seriously.

Sir,

My Aquasure Aquaflow DX UV Water purifier is not working. The Complaint No.[protected] was allotted by Eureka Forbes customer care. The product was purchased from amazon and is under warranty. Power supply is not coming to purifier and hence the indicator lights are off.
The water is is also not coming from the purifier. No one from from the company has contacted me yet. Kindly take necessary steps to rectify the same.

Dr Adarsh N Gokul

Divya joshi here from Mira road. No water since 19th November. Just getting requesting ids everyday. No service no satisfactory answer. I want my machine money, AMC MONEY Alongwith compensation of 3000 which I have spent on bisleries. Give my all money back and I no more interested to keep any relation with eureka.

Following are the involved person who are not loyal to their duties

Shakuntla Yadav - [protected]
Mangesh Tiwari - [protected]
Rajesh Shinde - [protected]

Kindly solve my issue on priority basis

Divya joshi - [protected]

I subrata pal, a teacher in kendriya vidyalaya at durgapur, west bengal regret to highlight that i issued a cheque bearing no.548972 dated 27/08/2016 worth rs.3015.00 (Rupees three thousand and fifteen only) in favour of eureka forbes as 2 years maintenance charge of my aqua guard. (Copy attached). I was very shocked to see that rs. 13015.00 (Rupees thirteen thousand and fifteen only) had been debited from my savings bank a/c. No. [protected] instead of rs.3015.00 (Rupees three thousand and fifteen only)
Immediately i contracted an official of local eureka forbes office at durgapur for further enquiry and a response after 3-4 days informed me that rs.3015.00 only (Rupees three thousand and fifteen only) was credited to the a/c of eureka forbes and also i was provided with a copy of email as a proof of that transaction. (Copy attached) later on he advised me to visit the durgapur city centre branch of axis bank for the further enquiry. Eventually i met the assistant manager (Operations) of axis bank, she admitted that they had made an erroneous move in this context and consoled me to solve the problem soon. The assurance dates back to september’16.
Since then i have been visiting the said branch of axis bank but no sincere effort has been taken to sort the problem out so far nor i have been updated about this till date. Some days back i received a call from the durgapur city centre branch of axis bank stating that the said amount has been credited to the my home branch sbi dumdum with a utr utibhi[protected]. The amount has still not been credited to my sb a/c no. [protected]. I took a leave on 15/12/2016 and went all the way to kolkata from durgapur and met personally with the branch manager of sbi dum dum (My home branch). After revising all my problems he told me no such money has been received on my a/c.
I make a humble request to help me in this regard so that i may receive the excess payment of rs.10000/- (Rs. Ten thousand only) at the earliest.
The details of all the transaction receipts are enclosed herewith for kind perusal and convenience.
Thank you,

We bought an aquagaurd magna in feb 2016. It just stopped working after only a few months, the service tech who came to check the problem asked us to change multiple parts and we did that, but the problem still persists. There is either a problem with the technician or it's an issue with the product.

The service tech left stating that he would discuss this with the company and the next day we find that the service ticket has been closed. (Service ticket : [protected])

We contacted the toll free number and it directed us to call mr. Deka (+[protected] he is very unprofessional and every time we talk to him and he keeps giving excuses and says that he is in a movie or he is out or some other reason.

As per the service tech who came, he said that the product needs to be replaced, please do the needful, because it's only less than a year and we have been facing this issue since april 2016 and never got a solution

Invoice number : [protected]
Customer id : [protected]
Item code : gwpddrmro00000
Description : dr. Aquagaurd magna hd ro ([protected])
Purchase date : 10-feb-2016

Regards

Debolina nandi
Mobile : +91-[protected]

This product is purchased 22/04/2016 and installed in the month of May 2016 is giving problems even before 3 months of installation. Everytime the technician come and service this product. This is worst product i have seen. And even the technician who has attended from Eureka forbes has confirmed that this product is defective and has been phased out.
The latest complaint no [protected] is raised for refund of the amount and after this also they are sending technician for service which disgusting. Customer care is even worst and they disconnect or keep the call on hold and after 40 minutes it disconnects.
I just need refund for this product. Nobody knows in the customer service the process for refund. They simply say today it will be done. How nonsense statement from Eureka.

On nov 9, 2015 i ordered the above water purifier to be installed at my home 303-jawahar nagar, srinagar, j & k. The same was done and paid for. The product carries one year warranty. However, on nov 5, 2016 when the product was still under warranty, it developed problems. I reported the matter and the purifier was taken to the workshop and brought back. It worked but not to my satisfaction. Now, it has again developed problems. The company which is so much publicizing the product as india's no. 1 filter should replace it.

We have received a faulty fake mother board

Contact name saeed

Contact no [protected]

Strict legal action will be taken

Till now this fraud company has not fixed my machine.

I am sending my machine to my lawyers for investigation for fraud sale

This fraud company has been cheating many customers and never attend to their complaint and unprofessional and rude behavior has been noted always

This fraud company has to be shut down.i am send this in media and they are publishing it in tv 9 and star news

My eureka forbes customer i. D. Is [protected], email i. D. Is [protected]@gmail.com. I had purchased dr. Magna hd water purifier about a year back, under two year payment plan where i issued 8 cheques to the company. I was offered free service for two years and change of all filters and carbon once during two years. Now the product require service immediately and i lodged a service complaint and also requested change of filters and carbon and surprisingly i had been informed that i have to pay for it because sales person has not updated the details in the system and actually water purifier has been installed on rent. I was shocked to know this scam done by the eureka forbes team by fooling the people. People are loosing faith in the company because of wrong commitment and offers given to the customers to sell the product. With immediate effect i will stop rest of the payment and approach consumer court to protect my right as a consumer.

We, gopalakrishnans, are under amc for our water purifier at our residence k37, and office at k92, annanagareast, 15th street, chennai600102.
Amc for k37 device is from[protected] to[protected]. I am sorry to state that the quarterly visits due, have not been made till date. I will not be surprised if they promptly come for renewal in feb2017!
This is not the first year this is happening. The punctuality and promptness your concern shows in the sale of the machine and in obtention of the annual contract and the payment, needs to be extended in their promised quarterly visits. I don't think it's our duty to remind you time and again about your responsibility since you should chart out your dates of visits and follow it up. Another inconvenience they cause if at all they come, is to visit us just like that without any prior intimation.
I hope you will mend your ways at the earliest.
Please do not expect the renewal till they finish their no of visits already due to be at regular intervals
Thanking you,
Mrsgopalakrishnan

Product is making lots of noise, it takes inlet water and just wastes it even after tank is full. Its purchased on 21 jan 2016. Before completing one year, product got serviced several times.
Customer id: [protected]
As per service technician, filter has to be changed. Product is in warranty period, still company asking me to pay 5k to change filter. Product costs around 18k. Asking to spend another 5k within a year itself shows how much reliable is this product.
As this product is not serviceable or product is damaged i request eurekaforbes to refund or please provide another model

I have filed a complaint 3 days ago, to change the filters and set the position of aquaguard. A service man attended the complaint today. He said after listening to the complaint that i don't have any equipments with me so i will fix that later.
I said that your office is just 15min from here you can go and pick the equipments, he said i won't because i have to attend other complaints. So i want to say that before attending the complaint here he has to do attend other. I think they do it to everyone like that and than give a stay to all the complaints.
They should complete one complaint and finish it and then go to other but they aren't doing that.

Ervice man details:

Name:anuj
Contact:[protected]

I have purchased dr. Aquaguard classic from eureka fobes, my customer number is : [protected], they have given me bill only for inr 8990 but they have taken inr 9490 from me. The mrp sticker paste on the product is also for inr 8990. When i call to their call center they said that by mistake it has happen and they suppose to refund the amount charged extra, the product purchased on dt 3rd nov 2016 from that day i am chasing for the refund...

I regret for being a helpless consumer for purchasing an EUREKA Water Purifier and frequent failure of the equipment . More so their service support is very pathetic as their service center keep singing that "No Spare". Even after 1 month of Lodging a complaint (complaint NO: [protected]) they still not got the courtesy to attend and claims still spare is not there.

I would not be able to recommend any EUREKA forbes products even to my enemies.

This maxima product is dead from 2 dec 2016 buying date 27 oct 2016 the technician visit on 6 dec 2016 but he was said that the pcb is not available in company. Pcb available in 2 to 3 days so i fit the pcb on 9 dec but no technician visit on said date.
[protected] complaint no. On 2 dec 2016
[protected] complaint no. On 6 dec 2016
[protected] complaint no. On 9 dec 2016
[protected] compaint no. On 13 dec 2016

Sir i kindly request to u resolve the problem or change the product or refund my amount.
Thank u sir
Ur customer sandeep juneja.

I had purchased eureka Forbes WDX2 euroclean vacuum cleaner more than 30 days back for rs.14k and I have not yet received Invoice.

The sales person promised that I will receive Guarantee for 5 years during Diwali season.

So far I have received any invoice and guarantee card.

The sales person details as under.

Deepak S
Customer sales specialist
[protected]@eurekaforbes.com
Photo no [protected]

Above mentioned person is not picking up call.

I have logged complaint on 03.12.16, complaint no. 97775292 as well as I am not able to escalate this call.

So far no Calls received. Request arrange for invoice at earliest.

Every where these people selling these products of eureka Forbes and requesting for demo.

Requesting every one not to buy product from eureka Forbes, where basic invoice and guarantee card is not supplied and company is not concerned about complaint and escalation of no use.
Regards,
Shreekar.

Hi All,

After returning the WDX2 vacuum cleaner the sales rep told you'r money get credited with in 3-5 working days but almost it crossed 10 days still i haven't receive my money back.

what kind of service you will provide to the customer.

I am 100% sure no one TRUST Eureka(TATA) product going further if you people are doing like this.

Even the sales person is also not giving the proper response.

My ID : [protected]

Regards,
Anilkumar P
+91-[protected]

Dear Aquagard,
I had purchased a Enhance RO machine through online.

Our water TDS is within 100 mg/ltr but wrongly i purchase machine TDS 500 to 2000 mg/ltr.
As per the service engineer, if we install this machine then all necessary Minral will be remove, it will make us ill and water test will not be normal.

For which I can't able to install the machine.
I am expecting a quick and cooperative service from Aquagard.

I purchased an Aquagurad reviva RO from eureka Forbes representative and i haven't received the bill/invoice for the same. I purchased this product more than a month ago. No response from customer care number and the representative i purchased this product. Even grocery store in India says:"No need to pay anything if we do not give you a bill". Why such negligence from such a big company?

Also the representative didn't fulfill the commitment. He told me to buy the RO from him than buying it online from eureka website and he shall give me a Watch as a gift. Which has not been provided yet.

Product details:
Consumer name: Mrs veena arora
Consumer phone: +91 [protected]/ [protected]
Product: Aquagurad reviva RO
Purchase date: 31 oct 2016
order form no.[protected]

Hi, this is to inform you that I have purchased Eureka Forbes Aquaguard RO Purifier Enhance model and have also availed AMC, but AMC Service has not been provided and the filter has not been changed. So please kindly do something for this issue as soon as possible. Our AMC warranty will get expired on 28 December, 2016. AMC technicians told that the RO filter is required to change but they are not changing it and the service quality is very low...Contact Receipt Number.[protected]
Thank You
Mr. Rajesh Makwana,
A-206, The Bellaire Mint,
Gandhinagar,
Bhopal.
Mob:[protected]