Eureka Forbes Complaints & Reviews

We bought an aquagaurd magna in feb 2016. It just stopped working after only a few months, the service tech who came to check the problem asked us to change multiple parts and we did that, but the problem still persists. There is either a problem with the technician or it's an issue with the product.

The service tech left stating that he would discuss this with the company and the next day we find that the service ticket has been closed. (Service ticket : [protected])

We contacted the toll free number and it directed us to call mr. Deka (+[protected] he is very unprofessional and every time we talk to him and he keeps giving excuses and says that he is in a movie or he is out or some other reason.

As per the service tech who came, he said that the product needs to be replaced, please do the needful, because it's only less than a year and we have been facing this issue since april 2016 and never got a solution

Invoice number : [protected]
Customer id : [protected]
Item code : gwpddrmro00000
Description : dr. Aquagaurd magna hd ro ([protected])
Purchase date : 10-feb-2016

Regards

Debolina nandi
Mobile : +91-[protected]

This product is purchased 22/04/2016 and installed in the month of May 2016 is giving problems even before 3 months of installation. Everytime the technician come and service this product. This is worst product i have seen. And even the technician who has attended from Eureka forbes has confirmed that this product is defective and has been phased out.
The latest complaint no [protected] is raised for refund of the amount and after this also they are sending technician for service which disgusting. Customer care is even worst and they disconnect or keep the call on hold and after 40 minutes it disconnects.
I just need refund for this product. Nobody knows in the customer service the process for refund. They simply say today it will be done. How nonsense statement from Eureka.

On nov 9, 2015 i ordered the above water purifier to be installed at my home 303-jawahar nagar, srinagar, j & k. The same was done and paid for. The product carries one year warranty. However, on nov 5, 2016 when the product was still under warranty, it developed problems. I reported the matter and the purifier was taken to the workshop and brought back. It worked but not to my satisfaction. Now, it has again developed problems. The company which is so much publicizing the product as india's no. 1 filter should replace it.

We have received a faulty fake mother board

Contact name saeed

Contact no [protected]

Strict legal action will be taken

Till now this fraud company has not fixed my machine.

I am sending my machine to my lawyers for investigation for fraud sale

This fraud company has been cheating many customers and never attend to their complaint and unprofessional and rude behavior has been noted always

This fraud company has to be shut down.i am send this in media and they are publishing it in tv 9 and star news

My eureka forbes customer i. D. Is [protected], email i. D. Is [protected]@gmail.com. I had purchased dr. Magna hd water purifier about a year back, under two year payment plan where i issued 8 cheques to the company. I was offered free service for two years and change of all filters and carbon once during two years. Now the product require service immediately and i lodged a service complaint and also requested change of filters and carbon and surprisingly i had been informed that i have to pay for it because sales person has not updated the details in the system and actually water purifier has been installed on rent. I was shocked to know this scam done by the eureka forbes team by fooling the people. People are loosing faith in the company because of wrong commitment and offers given to the customers to sell the product. With immediate effect i will stop rest of the payment and approach consumer court to protect my right as a consumer.

We, gopalakrishnans, are under amc for our water purifier at our residence k37, and office at k92, annanagareast, 15th street, chennai600102.
Amc for k37 device is from[protected] to[protected]. I am sorry to state that the quarterly visits due, have not been made till date. I will not be surprised if they promptly come for renewal in feb2017!
This is not the first year this is happening. The punctuality and promptness your concern shows in the sale of the machine and in obtention of the annual contract and the payment, needs to be extended in their promised quarterly visits. I don't think it's our duty to remind you time and again about your responsibility since you should chart out your dates of visits and follow it up. Another inconvenience they cause if at all they come, is to visit us just like that without any prior intimation.
I hope you will mend your ways at the earliest.
Please do not expect the renewal till they finish their no of visits already due to be at regular intervals
Thanking you,
Mrsgopalakrishnan

Product is making lots of noise, it takes inlet water and just wastes it even after tank is full. Its purchased on 21 jan 2016. Before completing one year, product got serviced several times.
Customer id: [protected]
As per service technician, filter has to be changed. Product is in warranty period, still company asking me to pay 5k to change filter. Product costs around 18k. Asking to spend another 5k within a year itself shows how much reliable is this product.
As this product is not serviceable or product is damaged i request eurekaforbes to refund or please provide another model

I have filed a complaint 3 days ago, to change the filters and set the position of aquaguard. A service man attended the complaint today. He said after listening to the complaint that i don't have any equipments with me so i will fix that later.
I said that your office is just 15min from here you can go and pick the equipments, he said i won't because i have to attend other complaints. So i want to say that before attending the complaint here he has to do attend other. I think they do it to everyone like that and than give a stay to all the complaints.
They should complete one complaint and finish it and then go to other but they aren't doing that.

Ervice man details:

Name:anuj
Contact:[protected]

I have purchased dr. Aquaguard classic from eureka fobes, my customer number is : [protected], they have given me bill only for inr 8990 but they have taken inr 9490 from me. The mrp sticker paste on the product is also for inr 8990. When i call to their call center they said that by mistake it has happen and they suppose to refund the amount charged extra, the product purchased on dt 3rd nov 2016 from that day i am chasing for the refund...

I regret for being a helpless consumer for purchasing an EUREKA Water Purifier and frequent failure of the equipment . More so their service support is very pathetic as their service center keep singing that "No Spare". Even after 1 month of Lodging a complaint (complaint NO: [protected]) they still not got the courtesy to attend and claims still spare is not there.

I would not be able to recommend any EUREKA forbes products even to my enemies.

This maxima product is dead from 2 dec 2016 buying date 27 oct 2016 the technician visit on 6 dec 2016 but he was said that the pcb is not available in company. Pcb available in 2 to 3 days so i fit the pcb on 9 dec but no technician visit on said date.
[protected] complaint no. On 2 dec 2016
[protected] complaint no. On 6 dec 2016
[protected] complaint no. On 9 dec 2016
[protected] compaint no. On 13 dec 2016

Sir i kindly request to u resolve the problem or change the product or refund my amount.
Thank u sir
Ur customer sandeep juneja.

I had purchased eureka Forbes WDX2 euroclean vacuum cleaner more than 30 days back for rs.14k and I have not yet received Invoice.

The sales person promised that I will receive Guarantee for 5 years during Diwali season.

So far I have received any invoice and guarantee card.

The sales person details as under.

Deepak S
Customer sales specialist
[protected]@eurekaforbes.com
Photo no [protected]

Above mentioned person is not picking up call.

I have logged complaint on 03.12.16, complaint no. 97775292 as well as I am not able to escalate this call.

So far no Calls received. Request arrange for invoice at earliest.

Every where these people selling these products of eureka Forbes and requesting for demo.

Requesting every one not to buy product from eureka Forbes, where basic invoice and guarantee card is not supplied and company is not concerned about complaint and escalation of no use.
Regards,
Shreekar.

Hi All,

After returning the WDX2 vacuum cleaner the sales rep told you'r money get credited with in 3-5 working days but almost it crossed 10 days still i haven't receive my money back.

what kind of service you will provide to the customer.

I am 100% sure no one TRUST Eureka(TATA) product going further if you people are doing like this.

Even the sales person is also not giving the proper response.

My ID : [protected]

Regards,
Anilkumar P
+91-[protected]

Dear Aquagard,
I had purchased a Enhance RO machine through online.

Our water TDS is within 100 mg/ltr but wrongly i purchase machine TDS 500 to 2000 mg/ltr.
As per the service engineer, if we install this machine then all necessary Minral will be remove, it will make us ill and water test will not be normal.

For which I can't able to install the machine.
I am expecting a quick and cooperative service from Aquagard.

I purchased an Aquagurad reviva RO from eureka Forbes representative and i haven't received the bill/invoice for the same. I purchased this product more than a month ago. No response from customer care number and the representative i purchased this product. Even grocery store in India says:"No need to pay anything if we do not give you a bill". Why such negligence from such a big company?

Also the representative didn't fulfill the commitment. He told me to buy the RO from him than buying it online from eureka website and he shall give me a Watch as a gift. Which has not been provided yet.

Product details:
Consumer name: Mrs veena arora
Consumer phone: +91 [protected]/ [protected]
Product: Aquagurad reviva RO
Purchase date: 31 oct 2016
order form no.[protected]

Hi, this is to inform you that I have purchased Eureka Forbes Aquaguard RO Purifier Enhance model and have also availed AMC, but AMC Service has not been provided and the filter has not been changed. So please kindly do something for this issue as soon as possible. Our AMC warranty will get expired on 28 December, 2016. AMC technicians told that the RO filter is required to change but they are not changing it and the service quality is very low...Contact Receipt Number.[protected]
Thank You
Mr. Rajesh Makwana,
A-206, The Bellaire Mint,
Gandhinagar,
Bhopal.
Mob:[protected]

We have taken 2 year AMC from Eureka Forbes Ltd., Our customer ID is [protected]; Customer Name : XCORT MICRO SYSTEMS.

We have got only two service in 2016 i.e. in April & July 2016. Today the Technician came& told our contract is expiring today & is asking for the cheque of Rs.7900/- for renewal of AMC with out giving the third service.

Kindly suggest what we should do. We are told while isssuing the
AMC that every year we will get 3 service & all filters will be changed once a year. Then why this discrepancy in service.

HI, we have purchased Eureka DR Auaguard Magna NXT machine in 3rd week of Oct-2016 from Ahmedabad.

Eureka Customer ID :- [protected]

Previous Problem :-
First we faced problem on very 2nd day where machine was leaking water at some interval and it was also amount of one glass. After calling the engineer he visited and try to fix but was not solved and finally solved by after 3-4 visit of multiple engineers, seems these all are third party service providers. We requested replace of machine but no response.

Current Problem :-

Machine is producing noise while filtering the water, you can hear it from 20 to 25 feet as well.

We called engineers for almost more than 10 times but issue is not resolved.

Below are silly excuses from different service engineers.

1) One of Manager :- I can't hear it (Typical marketing one), while all other people can easily here.

2)Another person :- Accepted that noise is there and he will do something but no response after month (See attached customer feedback form).

3)Service Engineer (Mr. Maulik):-

--This machine having bigger motor so noise is there (I don't think company like Eureka didn't perform QA before product release)

--He told that all these models having such noise (After asking to visit some machines he agreed and about to call in 2-3 days but no response from him after 10 days. On reminding him he told that he forget and will call in 1-2 hours but no response.

It seems Eureka is using local 3rd party service providers, which lakes proper technical knowledge.

I request you to replace this machine which failed to satisfy us, I am customer of eureka from last 12 Years and didn't expect such miss.

Regards,
Sohil Kakadia

Sir, I purchased above item from CSD Canteen Lucknow on 30sep 16. It's working properly switch off automatically and electric cable goes inside then again push it out side and start the vacuum cleaner. I complaint two times but no response. On 16oct 16 complaint no.[protected] and second on 24nov16 no. 97662587. Kindly do something and guide me further action to be taken against them. Thanks. Mahendra pal 106 Asra society near malhour railway station chinhat road Lucknow

I have purchased ro dr aquaguard geneus+ which is not working properly. If my complaint history is watched it'll show my painful experience about this product.
Though technician attends the problem again within two to three days it doesn't works. I asked him to replace the product cause in waranty period but he neglected my request.
Now please take an early action and replace my product to new one, else i will have to go for justice in court.
Hope i will got a positive response from you.

Regards,
K v vyas
[protected]
C/o. Sakhee beauty parlor,
Madhav nagar, near tukaram hospital,
Akola 444001 (Maharashtra)