Eureka Forbes Complaints & Reviews

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in" ; "[protected]@eurekaforbes.com"
Sent: Wednesday, November 23, 2016 10:38 AM
Subject: Re: ESCALATION!!!

Hi Anu and Team,

Please provide a resolution at the earliest.

I am unable to place online return request as advised by the online chat support team. After entering the correct customer ID and mobile number, i get a message as :

" We are unable to find record basis the details you provided. Please call us on[protected] for resolution."

Please find attached the error screenshot.

When i called up the above phone number, the customer care executive tells me that there is no such policy for product return/refund.

Please treat this mail as product return and refund request and arrange to return the product and initiate my refund.

Please find below my details:

Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in" ; "[protected]@eurekaforbes.com"
Sent: Tuesday, November 22, 2016 12:48 PM
Subject: Re: ESCALATION!!!

Hi,

I am unable to place online return request as advised by the online chat support team. After entering the correct customer ID and mobile number, i get a message as :

" We are unable to find record basis the details you provided. Please call us on[protected] for resolution."

Please find attached the error screenshot.

When i called up the above phone number, the customer care executive tells me that there is no such policy for product return/refund.

Please treat this mail as product return and refund request and arrange to return the product and initiate my refund.

Please find below my details:

Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in"
Sent: Tuesday, November 22, 2016 12:18 PM
Subject: Re: ESCALATION!!!

Hi,

Also your Customer care executives say that there is no policy to return the product in case of dissatisfaction, while i was told by the same team before purchase that there is a 30 day return / refund policy, so does your website say.

Request you to please arrange for product return and initiate refund process.

"
Return and Replacement policy

30 Days Money Back Guarantee
We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment on eurekaforbes.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund.
How can I return a product ordered from Eureka Forbes Limited?
If you want to return the product purchased on eurekaforbes.com, here’s the process you can follow:
We will refund the entire cost of the returned item, less 2.5% applicable bank charges, 10% Service Tax on the bank charges and 0.3% ECESS on Service Tax. Please note that the refund facility can be availed only on products purchased online, on our website eurekaforbes.com.
Within what time period do I have to return the product?
You can conveniently return any product purchased on eurekaforbes.com within 30 days of receiving your shipment.
How and when will I get my refund?
Once your product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
You can cancel your order before the product has been shipped by filling your Order Id and Product details here. Upon receiving your Cancellation Request we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash. Please note that we will refund the entire cost of the returned item, less 2.5% applicable bank charges, 10% Service Tax on the bank charges and 0.3% ECESS on Service Tax.
What can I return?
You may request returns for most items you buy from eurekaforbes.com except those that are explicitly identified as not returnable.
When will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-7 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post.
If I have chosen to pay via Cash On Delivery, how will I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Eureka Forbes will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
When you agree for NEFT refund, Eureka Forbes customer support will get in touch with you for some details. For NEFT refund, we require your Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate the refund process once we receive the details from you, and it takes 7-10 days for the money to be credited back to your account.

"

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in"
Sent: Tuesday, November 22, 2016 12:02 PM
Subject: Re: ESCALATION!!!

Hi,

Sharing my worst experiences with Eurekaforbes. I did not get a single response to my below mails in the mail thread.

To add to the agony with repeated follow ups over mails and calls someone from Ramanagram agency installed my product on 18th Nov, 2016 (after 18 days of purchase) asking me to pay Rs. 350 for some diversion/distribution valve which was missing in the product package, though it was not my fault. The worst thing happened the next day when the product stopped working on ie on 19th Nov.

When I contacted Mr. Amarnath (Thrinetra Marketing - [protected]) from Ramanagram agency, inspected the product and said that the power adapter has stopped working and asked me to raise a compliant online which I did.

Complaint number [protected] is yet not addressed, while i have been calling up customer care for follow up.

Please get my issue resolved by end of today and ensure that i get the power adapter gets replaced today.

BR
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Friday, November 18, 2016 10:46 AM
Subject: ESCALATION!!!

REMINDER NO. 4

I AM TIRED OF WRITING DAILY FOLLOWUP MAILS AND CALLING UP THE SICK CUSTOMER CARE GUYS ON A DAILY BASIS WHO DONT EVEN UNDERSTAND THE MEANING OF ESCALATION!

ITS DAY 18 POST PURCHASE OF THE WATER FILTER WHICH STILL LIES WITH ME UNINSTALLED.

EITHER SAY THAT YOU CANNOT ARRANGE TO GET IT INSTALLED OR ASK YOUR TEAM TO TAKE THE PRODUCT BACK AND ARRANGE FOR REFUND!!

YOU GUYS ARE HOPELESS!!!

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Wednesday, November 16, 2016 11:15 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Reminder No. 3. Will anyone respond ???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Tuesday, November 15, 2016 10:26 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Reminder No. 2. Will anyone from Eureka Forbes care of respond ???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Monday, November 14, 2016 10:55 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Any update pls???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Saturday, November 12, 2016 2:46 PM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Hi,

Writing to you with utmost distress that my water filter could not be installed even after 12 days of purchase. Despite several follow ups with various executive numbers that were shared each time by the customer care executives.

I would want you to arrange for the return of the product ASAP and arrange for refund of the said purchase.

I feel cheated and deceived by the executive who promised me to get get the product delivered and installed next DAY of online purchase IF I ENTERED HIS employee ID: 9093793 during the online purchase.

It was indeed a horrible experience with Eureka forbes and its sales team. I wonder if an installation could not happen even after 12 days of purchase, what would be the post sales service quality which I can expect from Eurekaforbes.

Ref:

Dear Mr. Mohamed Mutheebparveez,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]
Your order will be delivered to you in 4 - 6 working days.

Eureka Forbes Festive Offer – With this transaction, you stand a chance to win Tanishq gold coins(T & C apply)
Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

Product Code Product Name Quantity Amount(in Rs.) Transaction Date
GWPDDRGNS00000 DR. AQUAGUARD GENEUS + 1 22, 990 10/31/2016 2:19:16 PM
Total Amount (inclusive all) 22, 990


Regards,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com"
Sent: Monday, November 7, 2016 12:23 PM
Subject: Fw: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Hi,

Please arrange for the installation of the below order ASAP. I have received the product while I am awaiting your team to get it installled ASAP.

BR,
Mutheeb

----- Forwarded Message -----
From: Eureka Forbes
To: md.[protected]@yahoo.com
Sent: Monday, October 31, 2016 2:22 PM
Subject: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Dear Mr. Mohamed Mutheebparveez,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]
Your order will be delivered to you in 4 - 6 working days.

Eureka Forbes Festive Offer – With this transaction, you stand a chance to win Tanishq gold coins(T & C apply)
Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

Product Code Product Name Quantity Amount(in Rs.) Transaction Date
GWPDDRGNS00000 DR. AQUAGUARD GENEUS + 1 22, 990 10/31/2016 2:19:16 PM
Total Amount (inclusive all) 22, 990

Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted.

Warm Regards,

Eureka Forbes Team

Dear Sir/Madam,

My Eureka Forbes Customer ID: [protected]

I have registered complaint through online portal of Eureka Forbes on dated 7.11.2016 at 5.07 pm regarding damage of the tap and the service request number is [protected] also the water purifier is under warranty period.

We had purchased Dr. Aqugurd Water Purifier for getting pure water, but from last 6 month they are not able to give after service to me. Every time after registering complaint through online portal of Eureka Forbes, I need to mail them still there was no response from their side.

I have registered the complaints dated on 14 november 2016 against Eureka Forbes in consumer court via online complaint system.
But till date no response from Eureka forbes.
I request you kindly look into this mater and resolve the issue as early as possible.
Expected your positive repose.

Dear Sir,
My details are as below
Customer ID: [protected]
Online refund request form id #002872
I have purchased Dr Aquaguard Genius plus from www.eurekaforbes.com on 22nd Oct 2016 by making full payment online with 30 days, Money back
Guarantee.
The product was delivered to me with missing parts installation parts. The installation guy said that he would come with the parts the very next day but no one turned up inspite of calling them almost every day. Finally after getting totally fed of of their service, I placed refund request on thier website on 4th Nov 2016. The product is box packed and uninstalled till date.
I was assured by seniors of the customer care service that the product would be picked up within 1-2 days and money refunded. Its been almost a month now and every time I call the customer care, they say the same thing "Will be picked up in 2-3 days".Talking to the customer care is totally useless.
I thought Eureka Forbes is a Genuine company but now I realised that I have been cheated. Never buy any of their products especially through their website www.eurekaforbes.com. My Rs 22, 990 is stuck and not yet refunded. It is just their marketing strategy to harass the customers so that they dont have to refund the money. DON'T FALL FOR THEIR 30 DAY REPLACEMENT GUARANTEE TRAP.

I have register a service on 14th nov, 2016. Even after 7 days no one turned up to attend the problem. Raised it to 1st and 2nd escalation level as well. No one turned up still. My complain number is [protected]

To compete in this competitive world and beat foreign companies india companies should value their consumer and stick to sla. Doesn't matter how small the customer is. Each and every customers if respected they can think of exist in market.

Due to complacent nature and neglecting customer many big giants also disappear from the market.

Dear sir/ madam,
I would like to inform you that through ecs my bank ac have deducted rs. 1250/- without my confirmation and i have not pruchased any kind of product from your company.
Transction details as -
Hdfc banck a/c no. - [protected]
Name - dilip kumar (Mob. [protected])
Dated 18-nov-2016
Reference no.[protected]
Narration - ecs d-tp eureka forbes[protected].
Please refund my amount..

Dear sir i had purchaed above product on 29/03/2015 at rs 18000 but even in during guarentee period we had faced lots of problem such as stop working leakage in water purifier, pcb problems and made complaint immediately but always faced more time to resolve but at a time the complaint was resolved in 20 days and we have to spent money to purchase daily mineral water (No refund was paid by company) really i think in this product there is a problem from company side it was not fully developed and launch in market this is the failure of eureka forbes such a big name if there is problem in product company should not launched product
Recently there is a leakage in purifier and later shut down of same and complaint was made vide no [protected]/ cust id [protected] but noone visited at my home again complaint vide no [protected] and technician
Lal bahadur yadav visited but could not resolved and after 3 days another technician visited and told your pcb is to be changed but till date it was not resolved and company forced me to spend mineral water bottle daily
I had also contacted mr anand of sai kripa services daily but still no body has changed the pcb really it is disgusting for a company of high repute. Kindly do needful otherwise force me to register complaint in consumer court
Regards trivedi

After 48 hours passed away still no action taken by you nor a phone call from your representative.
Respected sir, madam
I do hereby inform you that i booked a aquaguard enhance ro 7 ltr purifier on dated 11/11/2016 from great eastern shop in salkia invoice no. 15/sa/1617/12632 payment by atm debit card.

Complete address is village=garalgacha, district=hooghly
Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
District hooghly,
Garalgacha radhaballav pad
West bengal
Pin 712708
Phone [protected]/[protected].
Now please send a representative for install the machine.
Thanking you s

I rajesh zagade (m:[protected]) have purchase subject water purifier in december 2015 from vijay sales, thane lbs shop.

In october 2016, i have registered service request as above machine is not working. Your technician visited & resolve the issue on 08.10.2016. When we asked about problem, he told us main pcb has been replaced. He also informed us the said part is too costly but as machine is in warranty company will not charge us.

In this month (nov'16), the water purifier shows same problem. So we again registered service request with you on 15.11.2016.
Your technician visited on 17.11.2016 & again replaced the same part i.E. Main pcb (which is too costly).

Today when i called your service provider in thane[protected] & asked about why same problem is coming again & again & also asked for permanent solution, they are replying 'as it is electronic item they are helpless to tell about exact solution'.

It means i have purchased faulty machine of eureka forbs & next month on-wards when my warranty expires i have to pay for this parts which is too costly.

So i request kindly look in to the matter & replaced my faulty water purifier asap.

Regards,
rajesh zagade
[protected]
[protected]@alsl.Net

This is really frustrating. I don't understand the irresponsibility of your guys. But in reality you are giving trouble to customers without giving value to customers.

I raised a request against to this, with great difficulty and chasing for almost 2 week and above, they have send an inexperienced engineer, which he failed to fix that and broken the device (i.e. sensor nut). from that day, we are again facing the same problem. I raised a new complaint request against to this. They promised that it will be resolved in couple of days time. From 15th Nov 2016 I am constantly remanding them. And I am getting the same response. But no one turned up to fix this issue. It has become a bitter experience even after signing an AMC with the company. The company should be taken to task for paying no attention to their customers. The service department is not paying any need to the complaints launched. I hope to get a quick relief after lodging a complaint from your forum. I will never recommend buying any product from eureka forbs and don’t get AMC.

I also requested them to replace with another instrument. For that also no response forms them.

They have issued a req No: [protected], 97535730. And every conversation has been recorded in the IVR system.

Sir,
Requested you to look into this issue and advice me the course of action in this regard.

Amc contract receipt number[protected] from 7 may 2016 to 6 may 2017

Product has leakage issues for past 18 days, repeated complaints (Almost daily) but these are shown as closed in the system without addressing the issue. The assigned technicians are irresponsible, incompetent and also unethical - closing my complaints in the back end without physically showing up or rectifying the problem.
Raised issue to area managers for service with the firm, but no resolution still. Latest complaint number [protected], prior numbers include [protected], [protected] etc.
Latest update is that some part needs replacement but there is no eta on when will this be procured and installed.

I have gone through a significant mental anguish dealing with this group and also significant inconvenience of lack of access to clean drinking water for which i had bought this product.

Need help.
Thanks
Shailendra

I had purchased a unit from Metro cash and carry Ltd, bangalore. It worked for sometime fine.Then stopped working.Took to Eureka Forbes company service center at Yelechenahally Bangalore. They told the motor is burnt out and promised to get a new motor replacement.But this never happened.I had taken it to other service centers also. they were all telling that they are not getting spares for this particular model as they are not selling it directly like other models. If Eureka Forbes can provide spares only for models sold directly by them, then why these models were made and old through other shops. The dead unit is with me for about four years. Can you make them provide a motor at any time in near future.
Nandakumaar
E mail: [protected]@gmail.com

Hi

We bought dr. Aquaguard magna hd ro+uv on 02-jun-2016, from day one we are facing problem for the past 5months still problem is existing.

Service people told to put one extra filter that also we did again problem is there.

Now a days every 2-3 days problem is coming and service people will come and do some thing and againg problem is coming.

So please go through my history of my service request issues in your data base.

If i call your customer care simply they are telling like will give rs 500/- for my eureka forbes ro water filter.

Is this right?

My request is please provide an ro filter with working condition or please pay the money after deducting the usage of mine.

Lost my patience and planning to come through consumer court.

So please do the needful at your end and find the below of my ro filter details.

As i purchased eureka forbes vacuum cleaner wdx2 model on september 2016 in online through your representative mr. Vijay in chennai. As two months went, still i wasn't got delivered original bill, gift card, free travel bag and my old machine for exchange. I tried to contact mr. Vijay in his contact number [protected] for past one week. He wasn't picking my call till now. I never expected such a worst service from eureka forbes.

I have purchase aqua sure from aquaguard but some problem in filter, i register complent in customer service five days ago but no one reach at my home for repair.
Customer care no :[protected]
Complent date :- 10/11/2016
Complent no :[protected]
My name :- mr. pankaj babanrao gaikwad
My cont no :- [protected]
Address :- ft no :- 11, nilkantha appartment mahalaxmi nagar
Dhatrak phata adgaon nashik

I have bought a water filter last year From croma. The internal filter is not filtering water in a speed to have water for a family of four. I h ave got new filters(set of two) from Amazon on 14 nov. This filter also not working properly. Really fed up with the process of filtering. Have to buy water from out side after investing this much amount on ur company filter. Please do something.

Hi All,

Recently i bought the forbes WDX2 vacuum cleaner and when started using the product i noticed the below.
1)Noise is very high and it is irritating with it sound.
2)cleaning was also not proper and it is not observing the dust properly due to some technical issue.
I raised a complain through the customer care till now no one addressed this.

As i was not happy with the product i request for return till now no one is contact me, every time when i call to the customer are they said that the issue will get resolved with 1 working day but already 20 working days completed but still my issue is not resolved.

Some of customer representative are not giving the proper response on the latest status.

My ID : [protected]

Could you please help on get back my money.

Regards,
Anilkumar P

I am vivek bobde my mobile no is [protected] and my i have purchased eureka forbes water purifier megna model on dated 28.10.16._ first complaint i have lodged in aug 2016 for complaint related to water purifier is out of order but till date action not taken.

Nobody responding complaint

My customer id is [protected].

Complaint reference number are 88949994 and 89563674

Also informed through mail to eurekafobe.
I wish to replace my water purifier as it is out of office from september and it was in qaranty period.

Dear Sir/Madam,

My Eureka Forbes Customer ID: [protected]

I have registered complaint through online portal of Eureka Forbes on dated 7.11.2016 at 5.07 pm regarding damage of the tap and the service request number is [protected] also the water purifier is under warranty period but till a date no one has attended the complaint.

We had purchased Dr. Aqugurd Water Purifier for getting pure water, but from last 6 month they are not able to give after service to me. Every time after registering complaint through online portal of Eureka Forbes, I need to mail them still there was no response from their side. I request you kindly look into this mater and resolve the issue as early as possible.
Expected your positive repose.

Dear Sir/Ma, am...
I Abul Faisal([protected]), daily customer of aquaguard, i renewed my Aquaguard pack for 2 years...now my Aquaguard is not working from last 10 days, I logged my complained on the date of 6.11.2016...and the status of complaint is still pending. Whenever i called back to its customer care number they always used to say "delays regretted, and it will be solved in few hours." from last 10 days we are hearing only this... Please consider my case and asked the Aquaguard regarding this, if Aquaguard is unable to solve this issue then please asked the Aquaguard to pay back our service renewal

with this mail i m also attaching the screenshot of call records with eureka-forbes that from last how many days we are following the case with no response

I have taken an AMC contract o,[protected] for Aquaguard Enhance RO + UV. NO service is being provided despite multiple calls/ complaints. Regional technicians (Manjunath and Ravinder) are deliberately not providing service, complaint made to Raja Reddy (Regional Manager) but no resolution.
Water overflowing and water quality issues.

Second time complaining on this forum - the company is absolutely taking customers for a ride. After paying an AMC of INR 5, 000/- customer is treated like dirt - no respect, no follow ups, no response to customer complaints, registered complaints are incorrectly closed without any visit.

I am requesting that the product gets the service it deserves and hopefully also get compensation for mental anguish and poor product & poor service.

I am choosing Water Heaters & Geysers as category as there is no category for water purifiers.