Eureka Forbes Complaints & Reviews

I bought Aqua guard water purifier superb ro +uv+uf...Customer id [protected] in September...Now it's just 4 months...There is leaking from bottom of purifier..In fact big leak...I informed customer care and filed a complaint ... no:[protected] on 19/12/2016...Now it's 8 days...No response at all...I used to call customer care daily from 19 the onwards...They will say it will b rectified by that day evening...But just promises...No use at all... Totally disappointed with ur service and response...Either u return my money or get it repaired today...Fed up with ur response...Totally irritated...I think Kent is far superior in service...I am using Kent in my company...So much satisfied with their service...Just bought this waste product from Aqua guard for a change...Now I am paying for it heavily...So plzzz customerss...plzZZ DON'T buy anything from Aquaguard...Try anything else..Y to waste ur money and time

My compaint number was 98007820.
technicien of eureka forbes came and change my RO cylinder without my permission and demand for 4500 rupes, when i said no it is in under warrenty and i dont want to change cylender then eureka technician misbehave with me and starts fighting and abusing me.and my RO is not working now he broke somthing in it.
i want legal action against him as soon as fast otherwise i will file police case.
please do fast action against him.
Thank you.

I bought the dr. Aquaguard magna hd + ro from sales representative. Mr. Nagaraj and his colleague. While purchasing the model i was offered a free external filter by the representative but mr. Nagaraj told it is not required for this model and convinced me not to take the filter.

Now in 6 months time, i have called for services 4 times and the service representative is saying it is mandatory to have external filter and it will cost rs. 1300. When i called mr. Nagaraj and asked for the filter, he is saying nothing is free and if i want i have to buy separately.

Respected sir/madam,
I have been using eureka forbes water filter since 10 years.Since I was satisfied with the product and eureka forbes, I brought vacuum cleaner on confidence of your sales person Kishor Zawear -4007908, who said that they will give training how to use vacuum cleaner.But now even after 1 month he hasn't given training for the same, even after many calls & messages to him.
My order details:
Model:EUROCLEAN WDX2
Customer ID:[protected]
Invoice no.:[protected]
Date:22/11/2016
Request you to please send only Mr. Kishor Zawear as early as possible.

I have installed Aquaguard 9 moths before at the time of installation they told me for 2 free service. I contacted many time on mobile number what they provided and also to customer care but no one had come for service. Because of no service my family stopped using it. Today I also contacted to customer care and as usual he provided me a service request and told me that the specialist will come and contact you within 2 days. The same thing he repeating since 8 months.

Please Stop cheating people and making fool. You forget your consumer once he trapped in your net.

+91-[protected]

Ajaz Ahmad

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

Aquaguard Filter replacement Cheating and No action
have been cheated by Aquaguard by replacing very old filter by technician. Name Mahesh. Mobile number [protected]. I trusted in them and continued using filter for months . he charged 4000 for filter replacement. My family was getting continous dysentery and I never suspected for water problems. Finally I thought of calling another technican and when he inspected he found that water purification is not happening... It happened for our neighbour also in ashok nagar 3rd avenue opp to pallava hospital chennai. Pls do immediate action.

Registered A compliant on 18-Nov-16 [protected]. The guy came for annual repair service. He replaced filters and reinstalled the machine while doing the same he changed the position of inlet and outlet pipes resulting in water leakage on contacting him to maintain the original position he informed us there is problem with your pipe it will cost 120 rs to replace. We asked him why you need a money to restore the pipe as it was before. The machine stopped working next day. We complained to his manager and he sent his assistance next day. He restored the pipe position without any cost but said the adapter has burnt due to power fluctuation and he is not sure when can he get it as there is long process to order it. I am spending on getting bisleries from 18-Nov.
There seems to be no one answerable and no one cares. Please ask the required persons to take immediate and swift action. This is tarnishing your brand chnage. If you do not change ; change will change you,

Sir i have bought eureka forbes aquaguard 5 days before but it is nt yet installed. I am really very disappointed about the irresponsible behaviour of the workers. They are not picking up my phone calls and if are picking giving me unnecessary excuses. I am waiting since these many days.
I am really frustated and i jst dnt like the way they are igoring.

Very worst service of eureka forbes in city like mumbai and company executive should be put behind bars. We approach consumer forum if nobody turned up tomorrow. We had lodged complaint having no [protected] but al customer care and their concern person are only calling me and told that today your machine will be rectified but still we are awaiting. We are residing at EMP thakur village kandivali east .

Its been more than 2 months from the time I gave complaint regarding your Aquasure out of service in my home Model:Nano Ro and the complaint was also registered Complaint No:[protected], Date of complaint: 31/10/2016
This company is very very irresponsible they just want to sell their product and does not want to take care of the service.
I am really fed-up calling these people for the service there phone and also through email.
These people want us to buy their product but no proper service. why? why do you sell you product without proper service?
Your saying "Need Help Call us[protected]" but no response in return. why? Why do you simply create fake trust in people saying the above things.

Hi,

I have registered complaint [protected]. The franchise serving under name of eureka forbes is highly unprofessional. They have caused damage to our filter with faulty installation. Plus there attitude towards customer is extremely rude and arrogant. There behavior and actions are to the point threatening in nature.
Please black list this franchise. I have vouched to get my filter replaced with some other vendor as post sell service in eureka forbes is pathetic and they do not have alliance with good service provider. I have waster my money more importantly time. However you want to retain your existing customer base please look into these issues more seriously.

Sir,

My Aquasure Aquaflow DX UV Water purifier is not working. The Complaint No.[protected] was allotted by Eureka Forbes customer care. The product was purchased from amazon and is under warranty. Power supply is not coming to purifier and hence the indicator lights are off.
The water is is also not coming from the purifier. No one from from the company has contacted me yet. Kindly take necessary steps to rectify the same.

Dr Adarsh N Gokul

Divya joshi here from Mira road. No water since 19th November. Just getting requesting ids everyday. No service no satisfactory answer. I want my machine money, AMC MONEY Alongwith compensation of 3000 which I have spent on bisleries. Give my all money back and I no more interested to keep any relation with eureka.

Following are the involved person who are not loyal to their duties

Shakuntla Yadav - [protected]
Mangesh Tiwari - [protected]
Rajesh Shinde - [protected]

Kindly solve my issue on priority basis

Divya joshi - [protected]

I subrata pal, a teacher in kendriya vidyalaya at durgapur, west bengal regret to highlight that i issued a cheque bearing no.548972 dated 27/08/2016 worth rs.3015.00 (Rupees three thousand and fifteen only) in favour of eureka forbes as 2 years maintenance charge of my aqua guard. (Copy attached). I was very shocked to see that rs. 13015.00 (Rupees thirteen thousand and fifteen only) had been debited from my savings bank a/c. No. [protected] instead of rs.3015.00 (Rupees three thousand and fifteen only)
Immediately i contracted an official of local eureka forbes office at durgapur for further enquiry and a response after 3-4 days informed me that rs.3015.00 only (Rupees three thousand and fifteen only) was credited to the a/c of eureka forbes and also i was provided with a copy of email as a proof of that transaction. (Copy attached) later on he advised me to visit the durgapur city centre branch of axis bank for the further enquiry. Eventually i met the assistant manager (Operations) of axis bank, she admitted that they had made an erroneous move in this context and consoled me to solve the problem soon. The assurance dates back to september’16.
Since then i have been visiting the said branch of axis bank but no sincere effort has been taken to sort the problem out so far nor i have been updated about this till date. Some days back i received a call from the durgapur city centre branch of axis bank stating that the said amount has been credited to the my home branch sbi dumdum with a utr utibhi[protected]. The amount has still not been credited to my sb a/c no. [protected]. I took a leave on 15/12/2016 and went all the way to kolkata from durgapur and met personally with the branch manager of sbi dum dum (My home branch). After revising all my problems he told me no such money has been received on my a/c.
I make a humble request to help me in this regard so that i may receive the excess payment of rs.10000/- (Rs. Ten thousand only) at the earliest.
The details of all the transaction receipts are enclosed herewith for kind perusal and convenience.
Thank you,

We bought an aquagaurd magna in feb 2016. It just stopped working after only a few months, the service tech who came to check the problem asked us to change multiple parts and we did that, but the problem still persists. There is either a problem with the technician or it's an issue with the product.

The service tech left stating that he would discuss this with the company and the next day we find that the service ticket has been closed. (Service ticket : [protected])

We contacted the toll free number and it directed us to call mr. Deka (+[protected] he is very unprofessional and every time we talk to him and he keeps giving excuses and says that he is in a movie or he is out or some other reason.

As per the service tech who came, he said that the product needs to be replaced, please do the needful, because it's only less than a year and we have been facing this issue since april 2016 and never got a solution

Invoice number : [protected]
Customer id : [protected]
Item code : gwpddrmro00000
Description : dr. Aquagaurd magna hd ro ([protected])
Purchase date : 10-feb-2016

Regards

Debolina nandi
Mobile : +91-[protected]

This product is purchased 22/04/2016 and installed in the month of May 2016 is giving problems even before 3 months of installation. Everytime the technician come and service this product. This is worst product i have seen. And even the technician who has attended from Eureka forbes has confirmed that this product is defective and has been phased out.
The latest complaint no [protected] is raised for refund of the amount and after this also they are sending technician for service which disgusting. Customer care is even worst and they disconnect or keep the call on hold and after 40 minutes it disconnects.
I just need refund for this product. Nobody knows in the customer service the process for refund. They simply say today it will be done. How nonsense statement from Eureka.

On nov 9, 2015 i ordered the above water purifier to be installed at my home 303-jawahar nagar, srinagar, j & k. The same was done and paid for. The product carries one year warranty. However, on nov 5, 2016 when the product was still under warranty, it developed problems. I reported the matter and the purifier was taken to the workshop and brought back. It worked but not to my satisfaction. Now, it has again developed problems. The company which is so much publicizing the product as india's no. 1 filter should replace it.

We have received a faulty fake mother board

Contact name saeed

Contact no [protected]

Strict legal action will be taken

Till now this fraud company has not fixed my machine.

I am sending my machine to my lawyers for investigation for fraud sale

This fraud company has been cheating many customers and never attend to their complaint and unprofessional and rude behavior has been noted always

This fraud company has to be shut down.i am send this in media and they are publishing it in tv 9 and star news

My eureka forbes customer i. D. Is [protected], email i. D. Is [protected]@gmail.com. I had purchased dr. Magna hd water purifier about a year back, under two year payment plan where i issued 8 cheques to the company. I was offered free service for two years and change of all filters and carbon once during two years. Now the product require service immediately and i lodged a service complaint and also requested change of filters and carbon and surprisingly i had been informed that i have to pay for it because sales person has not updated the details in the system and actually water purifier has been installed on rent. I was shocked to know this scam done by the eureka forbes team by fooling the people. People are loosing faith in the company because of wrong commitment and offers given to the customers to sell the product. With immediate effect i will stop rest of the payment and approach consumer court to protect my right as a consumer.