Eureka Forbes Complaints & Reviews

Dear sir
I am more than 17 year old customer of eureka forbes aquaguard. I have been taking regular amc for the same. But i don't know why no one is coming to renew amc contract despite my reminders to franchisee. Is there any change in company's policy or something else?
Should i wait or go for some other company?
Reason i can guess is this - in last amc tenure franchisee started skipping six monthly service sometimes tried to skip changing candle and carbon. I objected to it and told them to come with job card so that i can see what is to be done. But service person rarely came along with job card. They simply came with a slip book on which they mention whatever the do. But customer cannot check history of services. After my objection they didn't come to renew my smc.
I smell some manipulation on the part of franchisee.
At the same time i have great trust on eureka forbes company.

I have been asked to give feedback for service rep visit. I will not do it as your feedback procedure and even registering a service request are NOT user friendly. Your website says come and say hello to us but you have tried your best to ensure that customer is unable to contact you. It is impossible to talk to anyone in your organization because the only number provided is for registering a service request and that too makes it impossible to ascertain if such a request has been enterd in your logbook. It is fortunate for you that your product is good but customer contact???? One big ZERO
Ajit Vaidya

Invoice cum contract receipt 22778047 dt[protected]Rs3885/-)for three years. Only 2 candles have been replaced. The Mysore service center says service completed. One more candle has to be supplied and they are denying. Shylendra and Raju said they would by coming to our house on[protected]. Never turned up. Please clarify, supply candle due to me.
Inspite of going to the office no clarification was given. The manager spoke to one of his technicians on mobile and assured me that hewould visit my home next day evening ie 29 th November around 5pm. I was waiting and they never turned up. It is highly unbecoming of them. Please ensure that our Aquagaurd is fitted with a new candle that is due legally.

Hi, I had recently (in Sept 2016) got the filter change done done through Eureka Forbes and weighing sensor change in Oct 2016. Now in Nov, I am facing issue with one of the filter membrane choke. I called the customer care and my complaint ID is [protected]. When the technician came, He said my filter is fake and even I was charged for weighing sensor more (I had paid 1400). He told me that I was getting the service done form outside, not through Eureka. I showed him even the SMS i received when I raised service request but he still did not believe and asked me the replace the filter again.
I dont understand. I raised service request with Eureka forbes, how is it possible that some external guy (A fraud company as per your technician) came and replaced my filter and sensor. I even got the service completion message once the service was done. The company I am talking about is "Aqua Care". I called the customer care about the same and they gave me area manager number (Mr Vincent - +91 [protected]). I contacted him and what Mr Vincent is saying is that this agency is a fraud company but he was also unable to ans on how Eureka Forbes was sending such fraud company for servicing. He is asking me to get my money back from Aqua care. When I contacted Aqua care, they told me that I am being misinformed.

Now I dont know what I should do. This is clearly a mistake on Eureka Forbes part and I am being asked to change the filter on my own cost. Anyway, I will not be doing that but I will move to different brand as I dont want to run into this issue every year. This is hard to believe that this scam is going on without the involvement of Eureka Forbes and customer are asked to pay again.

I had purchase Dr. Aquaguard water purifier (DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV) in December 2015; installed in January 2016. It was performing well till recently. However for past few days the wastage water stopped flowing out. Since I had purchased this unit online I have been trying to lodge online complaint without success. When attempting to lodge online complaint it asks me to give a miss call from the mobile number registered at the time of purchasing. When I try to give a miss call it doesn't connect and hence I am unable to register my complaint. Please assist me.
My customer ID# [protected]

We are purchase MAGNA HD RO for the m/o JUNE, 2016,
When installed the RO he commit four service in a year.
Approx six months done, no any call or visit from Eureka.

VERY VERY POOR SERVICE.

PLEASE ACTION ON PRORITY BASIS OTHERWISE, WE LODGE COMPLAINT CONSUMER COURT OR HIGHER LEVEL.
Kailash Kumar Chaudhary
Senior Executive - Finance
RMS Risk Management Solutions India Pvt Ltd
Elixir Business Park
Plot No.15-A, 5th to 8th Floor
Sector - 127,
Noida, UP 201301, India
Tel 91.120.442.7200 Extn.7251
Fax 91.120.4427100
Mobile [protected]
www.rms.com

Dear Sir/Madam,

With reference to the above it is requested that I have purchased the above water purifier vide invoice No.[protected] dt. 25.07.2016 for Rs. 16, 990/- (direct sales) through your CSS's Name Mr. Vikash Mishra[protected]mobile No. [protected]), Gwalior.

Since installation of the machine it was observed by me that during filling/storing the water in the machine it automatically gets stopped even though the water supply is on. On 15.11.16 while storing the water in the machine it automatically stopped five times and I had to start it again and again.

The matter was brought immediately to the notice of Mr. Vikash Mishra as well as to executive of their sales office situated at 1st floor, LIC Building, OP. Scindia Kanya Vidhyalaya, Motimahal Road, Gwalior . But all my request appear to have fallen on deaf ears. The matter was also reported to their toll free No. [protected] and lodged a complaint with them and a service request No. [protected] dt. 15.11.16 was generated and allocated to Mr. Deepak Sharma, Technician (Mobile No. [protected]), who after inspecting the machine informed us that he will come tomorrow. Again on 16.11.16 I lodged a compalint and a follow up 1, request number 97571781 dt. 16.11.16 was alloted by customer care. On 17.11.16 Mr. Deepak Sharma, Technician visited our premises and after inspection of the machine informed us that its (Eureka Forbes CONTROL PCB ASSY WITH HARNESS NEW RO UV Qty. 1 needs replacement which was replaced by him on 17.11.2016. On the next day i.e. 18.11.16 even after replacement of the above PCB the machine did not worked properly and was stopping again and again. On 19.11.16 I lodged a complaint at their toll free phone No. and service request No. [protected] was alloted and Mr. Deepak Sharma, Technician was also informed in this regard who after inspecting the machine replaced Eureka Forbes. SOLENOID VALVE (P) REVIVA Qty. 1.

In this connection I would like to submit that even before purchasing the above machine a RO was installed at my residence and was giving very good service. But since it was outdated model and above machine was recently lodged in the market therefore I decided to purchase the above machine for the purpose of drinking good mineral water. While purchasing the machine so many false promises were made by Mr.Vikas Mishra regarding sales and after sales service. I am astonished to note that immediately after installation of the machine it started giving problem for which purpose we have to monitor it till its container is not fully filled.

As requested earlier that the machine is under guarantee period and is not working satisfactorily since inception and within three months of installation its important parts are deteriorating every day therefore I again wrote an email to them on 20.11.16 and 26.11.16 which are registered by them at service request No. [protected]and [protected] for redressal of my grievance which so far remains unreplied. It is important here to mention here that the Co. does not provides Name, contact no. and email ids of senior officers for redressal of public grievances. Now since I am not satisfied with the performance of the machine and therefore request them to please replace faulty/defective machine with a new machine of the same make and brand at the earliest failing which I shall be compelled/constrained to take suitable legal steps against the Company and its officials for selling defective/faulty products to the customers as well as cheating with the customers causing mental tension, agony and cheating with the customers.

I earnestly request you to please take up my matter with the Eureka Forbes Co. for replacement of the defective/faulty machine immediately by installing a new machine of the same make and model within a week failing which I shall be constrained to take suitable legal action against the Co. and its employees for selling defective products and making false promises as well as cheating with the customers.

Thanking you,

Yours faithfully,
Arun Kumar Mishra,
221, Garden Homes Phase Two, Alkapuri,
Behind New High Court, Lashkar, Gwalior (M.P.)
Pin 474011
Cell [protected], [protected]

I have purchased an aquaguard and an Iron remover from one of your Kolkata Agents on November 18, 2016. The equipment, delivered at my residence by DHL Courier on 19.11.2016, did not accompany any purchase documents, namely, Tax Invoice/Cash memo. The only document under my possession for the aquaguard is the copy of a Delivery Challan that mentions the price of the equipment that is much less than the amount that I had to pay. A buy back price of Rs.500.00 for my old aquaguard was not deducted from the amount mentioned in the Delivery Challan. For the Iron remover I don’t have any purchase document at all. Details of the purchase are as follows:
AQUAGUARD
1. Description Dr. Aquaguard Magna HD RO + UV (NXT)
2. Product code BBOTHERSWP000
3. Serial No. [protected]
4. Order No. [protected]
5. Customer ID [protected]
6. Price Rs.17990.00
7. Payment SBI cheque No. 819854 dt. 18.11.2016
8. Price as per Delivery Challan Rs.16990.00
9. Consignor: Eureka Forbes, C/o Drive India Enterprises Solutio,
Word No. 8, Holding No. A5-6, Gopal,
Budge Budge Trunk Road, Kolkata-700141

10. Consinee Dhiren Sankar De, 23A, Prince Gulam Mohammad
Sha, FNO–5 3rd, Golf Garden, Swastik, Tollygunge H.O.
Calcutta – 700033, Tel. [protected].
IRON REMOVER
1. Product name Aquaguard Ironil
2. Price Rs.2100.00
3. Payment SBI cheque No. 819855, dt.18.11.2016

May I request you kindly arrange to provide me with proof of purchase for the aforesaid equipment and refund me the money that you have taken in excess of the amount mentioned in the Delivery Challan?

It is a very sorry state of affaires that a group of persons holding a note book, claiming to have come from Ureka Forbes head office, frequently with a gap of 15/20 days, visit houses in the name of taking feed backs. They not only disturb senior citizen unnessessarily, create fear in them, considering present situation of murder and theft in different areas.

When there are so many on line sales organisations operating and big malls and business centres in the market, why the organisation has kept sale of some of the products in its own hand ?

Please end the system or limit visit of your personel to door to door for any purpose, which may be benifitial to the company, but no way connected to the public. More over you have got no right to will fully disturb and create inconvenience to general public.

CUSTOMER id [protected] RAJALAKSHMI .N

On 4th Nov. I purchased the above item from your sales Rep. Mr.Jaykumar and Mr.Pugazh attached to your Amabattur Chennai branch.

While selling the item they promised that I shall be eligible for LIFETIME WARRANTY . Till date I have not recd. any letter from your office in this connection. My husband met Mr.Jayakumar and one Mr.Sathish at Ambattur to enquire about this, they promised that my name has been included in LIFETIME WARRANTY and soon i shall be intimated from the company.

I request you to kindly send the letter intimating this please

Logged complaint [protected] - Nov-8th for the display board which is not working & since then we have called atleast 24 ppl - Lead, Owner, Manager, Cust Care etc but then none of them are able to get me a replacement unit. Not one soul who can say that it will take time & until then please use this unit .

Do they know what it means by a customer ?

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in" ; "[protected]@eurekaforbes.com"
Sent: Wednesday, November 23, 2016 10:38 AM
Subject: Re: ESCALATION!!!

Hi Anu and Team,

Please provide a resolution at the earliest.

I am unable to place online return request as advised by the online chat support team. After entering the correct customer ID and mobile number, i get a message as :

" We are unable to find record basis the details you provided. Please call us on[protected] for resolution."

Please find attached the error screenshot.

When i called up the above phone number, the customer care executive tells me that there is no such policy for product return/refund.

Please treat this mail as product return and refund request and arrange to return the product and initiate my refund.

Please find below my details:

Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in" ; "[protected]@eurekaforbes.com"
Sent: Tuesday, November 22, 2016 12:48 PM
Subject: Re: ESCALATION!!!

Hi,

I am unable to place online return request as advised by the online chat support team. After entering the correct customer ID and mobile number, i get a message as :

" We are unable to find record basis the details you provided. Please call us on[protected] for resolution."

Please find attached the error screenshot.

When i called up the above phone number, the customer care executive tells me that there is no such policy for product return/refund.

Please treat this mail as product return and refund request and arrange to return the product and initiate my refund.

Please find below my details:

Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in"
Sent: Tuesday, November 22, 2016 12:18 PM
Subject: Re: ESCALATION!!!

Hi,

Also your Customer care executives say that there is no policy to return the product in case of dissatisfaction, while i was told by the same team before purchase that there is a 30 day return / refund policy, so does your website say.

Request you to please arrange for product return and initiate refund process.

"
Return and Replacement policy

30 Days Money Back Guarantee
We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment on eurekaforbes.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund.
How can I return a product ordered from Eureka Forbes Limited?
If you want to return the product purchased on eurekaforbes.com, here’s the process you can follow:
We will refund the entire cost of the returned item, less 2.5% applicable bank charges, 10% Service Tax on the bank charges and 0.3% ECESS on Service Tax. Please note that the refund facility can be availed only on products purchased online, on our website eurekaforbes.com.
Within what time period do I have to return the product?
You can conveniently return any product purchased on eurekaforbes.com within 30 days of receiving your shipment.
How and when will I get my refund?
Once your product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
You can cancel your order before the product has been shipped by filling your Order Id and Product details here. Upon receiving your Cancellation Request we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash. Please note that we will refund the entire cost of the returned item, less 2.5% applicable bank charges, 10% Service Tax on the bank charges and 0.3% ECESS on Service Tax.
What can I return?
You may request returns for most items you buy from eurekaforbes.com except those that are explicitly identified as not returnable.
When will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-7 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post.
If I have chosen to pay via Cash On Delivery, how will I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Eureka Forbes will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
When you agree for NEFT refund, Eureka Forbes customer support will get in touch with you for some details. For NEFT refund, we require your Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate the refund process once we receive the details from you, and it takes 7-10 days for the money to be credited back to your account.

"

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in"
Sent: Tuesday, November 22, 2016 12:02 PM
Subject: Re: ESCALATION!!!

Hi,

Sharing my worst experiences with Eurekaforbes. I did not get a single response to my below mails in the mail thread.

To add to the agony with repeated follow ups over mails and calls someone from Ramanagram agency installed my product on 18th Nov, 2016 (after 18 days of purchase) asking me to pay Rs. 350 for some diversion/distribution valve which was missing in the product package, though it was not my fault. The worst thing happened the next day when the product stopped working on ie on 19th Nov.

When I contacted Mr. Amarnath (Thrinetra Marketing - [protected]) from Ramanagram agency, inspected the product and said that the power adapter has stopped working and asked me to raise a compliant online which I did.

Complaint number [protected] is yet not addressed, while i have been calling up customer care for follow up.

Please get my issue resolved by end of today and ensure that i get the power adapter gets replaced today.

BR
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Friday, November 18, 2016 10:46 AM
Subject: ESCALATION!!!

REMINDER NO. 4

I AM TIRED OF WRITING DAILY FOLLOWUP MAILS AND CALLING UP THE SICK CUSTOMER CARE GUYS ON A DAILY BASIS WHO DONT EVEN UNDERSTAND THE MEANING OF ESCALATION!

ITS DAY 18 POST PURCHASE OF THE WATER FILTER WHICH STILL LIES WITH ME UNINSTALLED.

EITHER SAY THAT YOU CANNOT ARRANGE TO GET IT INSTALLED OR ASK YOUR TEAM TO TAKE THE PRODUCT BACK AND ARRANGE FOR REFUND!!

YOU GUYS ARE HOPELESS!!!

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Wednesday, November 16, 2016 11:15 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Reminder No. 3. Will anyone respond ???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Tuesday, November 15, 2016 10:26 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Reminder No. 2. Will anyone from Eureka Forbes care of respond ???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Monday, November 14, 2016 10:55 AM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Any update pls???

BR,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.com"
Sent: Saturday, November 12, 2016 2:46 PM
Subject: Re: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Hi,

Writing to you with utmost distress that my water filter could not be installed even after 12 days of purchase. Despite several follow ups with various executive numbers that were shared each time by the customer care executives.

I would want you to arrange for the return of the product ASAP and arrange for refund of the said purchase.

I feel cheated and deceived by the executive who promised me to get get the product delivered and installed next DAY of online purchase IF I ENTERED HIS employee ID: 9093793 during the online purchase.

It was indeed a horrible experience with Eureka forbes and its sales team. I wonder if an installation could not happen even after 12 days of purchase, what would be the post sales service quality which I can expect from Eurekaforbes.

Ref:

Dear Mr. Mohamed Mutheebparveez,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]
Your order will be delivered to you in 4 - 6 working days.

Eureka Forbes Festive Offer – With this transaction, you stand a chance to win Tanishq gold coins(T & C apply)
Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

Product Code Product Name Quantity Amount(in Rs.) Transaction Date
GWPDDRGNS00000 DR. AQUAGUARD GENEUS + 1 22, 990 10/31/2016 2:19:16 PM
Total Amount (inclusive all) 22, 990


Regards,
Mutheeb

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.com"
Sent: Monday, November 7, 2016 12:23 PM
Subject: Fw: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Hi,

Please arrange for the installation of the below order ASAP. I have received the product while I am awaiting your team to get it installled ASAP.

BR,
Mutheeb

----- Forwarded Message -----
From: Eureka Forbes
To: md.[protected]@yahoo.com
Sent: Monday, October 31, 2016 2:22 PM
Subject: Eureka Forbes - PAYMENT GATEWAY: HDFC - Customer ID: [protected] - Ramanagaram, Karnataka

Dear Mr. Mohamed Mutheebparveez,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is T23912
Your Shipping Customer ID is [protected]
Your Billing Customer ID is [protected]
Your Order ID is [protected]
Your order will be delivered to you in 4 - 6 working days.

Eureka Forbes Festive Offer – With this transaction, you stand a chance to win Tanishq gold coins(T & C apply)
Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:

Billing Address Shipping Address
First Name Mohamed First Name Mohamed
Last Name MutheebParveez Last Name MutheebParveez
House No. 1871/1 House No. 207/641/56
Address1 Lawyers colony Address1 2nd cross
Address2 8th Cross Subhash Nagar Address2 Rehmania Nagar
Landmark Opp. Mandya Tehsildar official quater Landmark Near Bismillah circle
State Name Karnataka State Name Karnataka
City Mandya City Ramanagaram
Pincode 571401 Pincode 562159
Mobile Mobile
Email md.[protected]@yahoo.com Email md.[protected]@yahoo.com
Employee Code 9093793 Order Form No.

Product Code Product Name Quantity Amount(in Rs.) Transaction Date
GWPDDRGNS00000 DR. AQUAGUARD GENEUS + 1 22, 990 10/31/2016 2:19:16 PM
Total Amount (inclusive all) 22, 990

Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted.

Warm Regards,

Eureka Forbes Team

Dear Sir/Madam,

My Eureka Forbes Customer ID: [protected]

I have registered complaint through online portal of Eureka Forbes on dated 7.11.2016 at 5.07 pm regarding damage of the tap and the service request number is [protected] also the water purifier is under warranty period.

We had purchased Dr. Aqugurd Water Purifier for getting pure water, but from last 6 month they are not able to give after service to me. Every time after registering complaint through online portal of Eureka Forbes, I need to mail them still there was no response from their side.

I have registered the complaints dated on 14 november 2016 against Eureka Forbes in consumer court via online complaint system.
But till date no response from Eureka forbes.
I request you kindly look into this mater and resolve the issue as early as possible.
Expected your positive repose.

Dear Sir,
My details are as below
Customer ID: [protected]
Online refund request form id #002872
I have purchased Dr Aquaguard Genius plus from www.eurekaforbes.com on 22nd Oct 2016 by making full payment online with 30 days, Money back
Guarantee.
The product was delivered to me with missing parts installation parts. The installation guy said that he would come with the parts the very next day but no one turned up inspite of calling them almost every day. Finally after getting totally fed of of their service, I placed refund request on thier website on 4th Nov 2016. The product is box packed and uninstalled till date.
I was assured by seniors of the customer care service that the product would be picked up within 1-2 days and money refunded. Its been almost a month now and every time I call the customer care, they say the same thing "Will be picked up in 2-3 days".Talking to the customer care is totally useless.
I thought Eureka Forbes is a Genuine company but now I realised that I have been cheated. Never buy any of their products especially through their website www.eurekaforbes.com. My Rs 22, 990 is stuck and not yet refunded. It is just their marketing strategy to harass the customers so that they dont have to refund the money. DON'T FALL FOR THEIR 30 DAY REPLACEMENT GUARANTEE TRAP.

I have register a service on 14th nov, 2016. Even after 7 days no one turned up to attend the problem. Raised it to 1st and 2nd escalation level as well. No one turned up still. My complain number is [protected]

To compete in this competitive world and beat foreign companies india companies should value their consumer and stick to sla. Doesn't matter how small the customer is. Each and every customers if respected they can think of exist in market.

Due to complacent nature and neglecting customer many big giants also disappear from the market.

Dear sir/ madam,
I would like to inform you that through ecs my bank ac have deducted rs. 1250/- without my confirmation and i have not pruchased any kind of product from your company.
Transction details as -
Hdfc banck a/c no. - [protected]
Name - dilip kumar (Mob. [protected])
Dated 18-nov-2016
Reference no.[protected]
Narration - ecs d-tp eureka forbes[protected].
Please refund my amount..

Dear sir i had purchaed above product on 29/03/2015 at rs 18000 but even in during guarentee period we had faced lots of problem such as stop working leakage in water purifier, pcb problems and made complaint immediately but always faced more time to resolve but at a time the complaint was resolved in 20 days and we have to spent money to purchase daily mineral water (No refund was paid by company) really i think in this product there is a problem from company side it was not fully developed and launch in market this is the failure of eureka forbes such a big name if there is problem in product company should not launched product
Recently there is a leakage in purifier and later shut down of same and complaint was made vide no [protected]/ cust id [protected] but noone visited at my home again complaint vide no [protected] and technician
Lal bahadur yadav visited but could not resolved and after 3 days another technician visited and told your pcb is to be changed but till date it was not resolved and company forced me to spend mineral water bottle daily
I had also contacted mr anand of sai kripa services daily but still no body has changed the pcb really it is disgusting for a company of high repute. Kindly do needful otherwise force me to register complaint in consumer court
Regards trivedi

After 48 hours passed away still no action taken by you nor a phone call from your representative.
Respected sir, madam
I do hereby inform you that i booked a aquaguard enhance ro 7 ltr purifier on dated 11/11/2016 from great eastern shop in salkia invoice no. 15/sa/1617/12632 payment by atm debit card.

Complete address is village=garalgacha, district=hooghly
Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
District hooghly,
Garalgacha radhaballav pad
West bengal
Pin 712708
Phone [protected]/[protected].
Now please send a representative for install the machine.
Thanking you s

I rajesh zagade (m:[protected]) have purchase subject water purifier in december 2015 from vijay sales, thane lbs shop.

In october 2016, i have registered service request as above machine is not working. Your technician visited & resolve the issue on 08.10.2016. When we asked about problem, he told us main pcb has been replaced. He also informed us the said part is too costly but as machine is in warranty company will not charge us.

In this month (nov'16), the water purifier shows same problem. So we again registered service request with you on 15.11.2016.
Your technician visited on 17.11.2016 & again replaced the same part i.E. Main pcb (which is too costly).

Today when i called your service provider in thane[protected] & asked about why same problem is coming again & again & also asked for permanent solution, they are replying 'as it is electronic item they are helpless to tell about exact solution'.

It means i have purchased faulty machine of eureka forbs & next month on-wards when my warranty expires i have to pay for this parts which is too costly.

So i request kindly look in to the matter & replaced my faulty water purifier asap.

Regards,
rajesh zagade
[protected]
[protected]@alsl.Net

This is really frustrating. I don't understand the irresponsibility of your guys. But in reality you are giving trouble to customers without giving value to customers.

I raised a request against to this, with great difficulty and chasing for almost 2 week and above, they have send an inexperienced engineer, which he failed to fix that and broken the device (i.e. sensor nut). from that day, we are again facing the same problem. I raised a new complaint request against to this. They promised that it will be resolved in couple of days time. From 15th Nov 2016 I am constantly remanding them. And I am getting the same response. But no one turned up to fix this issue. It has become a bitter experience even after signing an AMC with the company. The company should be taken to task for paying no attention to their customers. The service department is not paying any need to the complaints launched. I hope to get a quick relief after lodging a complaint from your forum. I will never recommend buying any product from eureka forbs and don’t get AMC.

I also requested them to replace with another instrument. For that also no response forms them.

They have issued a req No: [protected], 97535730. And every conversation has been recorded in the IVR system.

Sir,
Requested you to look into this issue and advice me the course of action in this regard.