Eureka Forbes Complaints & Reviews

We have taken 2 year AMC from Eureka Forbes Ltd., Our customer ID is [protected]; Customer Name : XCORT MICRO SYSTEMS.

We have got only two service in 2016 i.e. in April & July 2016. Today the Technician came& told our contract is expiring today & is asking for the cheque of Rs.7900/- for renewal of AMC with out giving the third service.

Kindly suggest what we should do. We are told while isssuing the
AMC that every year we will get 3 service & all filters will be changed once a year. Then why this discrepancy in service.

HI, we have purchased Eureka DR Auaguard Magna NXT machine in 3rd week of Oct-2016 from Ahmedabad.

Eureka Customer ID :- [protected]

Previous Problem :-
First we faced problem on very 2nd day where machine was leaking water at some interval and it was also amount of one glass. After calling the engineer he visited and try to fix but was not solved and finally solved by after 3-4 visit of multiple engineers, seems these all are third party service providers. We requested replace of machine but no response.

Current Problem :-

Machine is producing noise while filtering the water, you can hear it from 20 to 25 feet as well.

We called engineers for almost more than 10 times but issue is not resolved.

Below are silly excuses from different service engineers.

1) One of Manager :- I can't hear it (Typical marketing one), while all other people can easily here.

2)Another person :- Accepted that noise is there and he will do something but no response after month (See attached customer feedback form).

3)Service Engineer (Mr. Maulik):-

--This machine having bigger motor so noise is there (I don't think company like Eureka didn't perform QA before product release)

--He told that all these models having such noise (After asking to visit some machines he agreed and about to call in 2-3 days but no response from him after 10 days. On reminding him he told that he forget and will call in 1-2 hours but no response.

It seems Eureka is using local 3rd party service providers, which lakes proper technical knowledge.

I request you to replace this machine which failed to satisfy us, I am customer of eureka from last 12 Years and didn't expect such miss.

Regards,
Sohil Kakadia

Sir, I purchased above item from CSD Canteen Lucknow on 30sep 16. It's working properly switch off automatically and electric cable goes inside then again push it out side and start the vacuum cleaner. I complaint two times but no response. On 16oct 16 complaint no.[protected] and second on 24nov16 no. 97662587. Kindly do something and guide me further action to be taken against them. Thanks. Mahendra pal 106 Asra society near malhour railway station chinhat road Lucknow

I have purchased ro dr aquaguard geneus+ which is not working properly. If my complaint history is watched it'll show my painful experience about this product.
Though technician attends the problem again within two to three days it doesn't works. I asked him to replace the product cause in waranty period but he neglected my request.
Now please take an early action and replace my product to new one, else i will have to go for justice in court.
Hope i will got a positive response from you.

Regards,
K v vyas
[protected]
C/o. Sakhee beauty parlor,
Madhav nagar, near tukaram hospital,
Akola 444001 (Maharashtra)

Apart from it's  this company also cheats it's vendors.

Pratik Singhani from the company got an edit video made from us for 50, 000/- and is now not paying us.

It was made 'exactly as per his direction' in the mail.

We are a registered vendor with them.

Their AVP Shashank Sinha and CEO Marzin Shroff have been informed since past 5 months.

After realising that it was their fault they are just ignoring our complaints because they think they are too big a company to care about their ethics.

Even the legal complaints and notices are being taken casually.

So much for the ethics and integrity of a company that promises us health.

Here are the ids of the Top Management of this deceitful company with the worst characters that I have even dealt with in today's corporate world.

Contact Details:

1) Pratik Singhania, Marketing Manager:pratik.[protected]@eurekaforbes.com ([protected])

2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in
([protected])

3) Marzin R. Shroff, CEO Sales & Marketing: [protected]@eurekaforbes.co.in
[protected]

Do us a favour send them some sympathy for falling down to such levels despite being paid enough to atleast sustain better characters.

I called eureka forbes for installation of aquaguard enhance in july'16 1st week. The representatives opened the filter to check the candles & told me that this candle is not good enough and we can replace it with better one which will give you the better tds. They dint charge me anything but replaced the costliest & the important filter candle with some old one that was present in their bag which looked new. No end of nov'16 the filter started taking 2 hrs to filter 7 litres water. I called eureka forbes on 04/12/2016, representaive visited on 05/12/16 & said the good filter was exchanged with the old filter and a used one. I paid 2500 rupees for the new one. Telephone number of the representative who did the fraud:[protected].

Hi,

This is reference to consumer no -[protected] my product return request no - #002940 for DR. AEROGUARD SCPR 200 dated -10/11/2016. around 25 days left not yet received my refund amount of Rs.13999 & whenever i call to customer care asking to wait for 2 more days but no proper answer, very pathetic service, kindly look in to this issue.

Regards,
Mohan.

I am a customer of eureka forbes water purifier with a 2 year service contract. My customer id is [protected].

I registered a service request on 10-nov-2016 which has still not been resolved (As on 03-dec-2016). Two emails addressed to the customer care email id have not been responded.

The company has inefficient and ineffective processes to manage customer service request. Different teams do not coordinate with each other. No communication on the status of request or likely date of resolution is provided. Incorrect sms are sent about request resolution, even when no technician attends the request.

Sir Have Purchase Dr. Aquaguard Magna on 06/Oct/16
Customer ID :[protected] But after some time problem occurred in Aquaguard just like Water leakage frequently & Water not fill at Proper Level. i have done complaint on 27/11/16 & 29/11/16 (Request no.[protected] & [protected]).
Eureka Forbes Technician Manohar Lal Goyal Comes and Changed the Control PBC with TDS control Assembly. he fit the Control PBC improper way in Aquaguard but Problem not resolve.
again we have done complaint on 01/12/16 (Req. No.[protected]) but again Eureka Forbes Technician Manohar Lal comes and say that another S.B sensor not working so change this sensor.i am not interested the change frequently the spares of Aquagaurd improper way.
so sir i request you please Help to Replace the whole Aquaguard.
Thanks,

Anil Chandra Lakher
Mob:[protected]
Customer ID :[protected]

Dear sir
I am more than 17 year old customer of eureka forbes aquaguard. I have been taking regular amc for the same. But i don't know why no one is coming to renew amc contract despite my reminders to franchisee. Is there any change in company's policy or something else?
Should i wait or go for some other company?
Reason i can guess is this - in last amc tenure franchisee started skipping six monthly service sometimes tried to skip changing candle and carbon. I objected to it and told them to come with job card so that i can see what is to be done. But service person rarely came along with job card. They simply came with a slip book on which they mention whatever the do. But customer cannot check history of services. After my objection they didn't come to renew my smc.
I smell some manipulation on the part of franchisee.
At the same time i have great trust on eureka forbes company.

I have been asked to give feedback for service rep visit. I will not do it as your feedback procedure and even registering a service request are NOT user friendly. Your website says come and say hello to us but you have tried your best to ensure that customer is unable to contact you. It is impossible to talk to anyone in your organization because the only number provided is for registering a service request and that too makes it impossible to ascertain if such a request has been enterd in your logbook. It is fortunate for you that your product is good but customer contact???? One big ZERO
Ajit Vaidya

Invoice cum contract receipt 22778047 dt[protected]Rs3885/-)for three years. Only 2 candles have been replaced. The Mysore service center says service completed. One more candle has to be supplied and they are denying. Shylendra and Raju said they would by coming to our house on[protected]. Never turned up. Please clarify, supply candle due to me.
Inspite of going to the office no clarification was given. The manager spoke to one of his technicians on mobile and assured me that hewould visit my home next day evening ie 29 th November around 5pm. I was waiting and they never turned up. It is highly unbecoming of them. Please ensure that our Aquagaurd is fitted with a new candle that is due legally.

Hi, I had recently (in Sept 2016) got the filter change done done through Eureka Forbes and weighing sensor change in Oct 2016. Now in Nov, I am facing issue with one of the filter membrane choke. I called the customer care and my complaint ID is [protected]. When the technician came, He said my filter is fake and even I was charged for weighing sensor more (I had paid 1400). He told me that I was getting the service done form outside, not through Eureka. I showed him even the SMS i received when I raised service request but he still did not believe and asked me the replace the filter again.
I dont understand. I raised service request with Eureka forbes, how is it possible that some external guy (A fraud company as per your technician) came and replaced my filter and sensor. I even got the service completion message once the service was done. The company I am talking about is "Aqua Care". I called the customer care about the same and they gave me area manager number (Mr Vincent - +91 [protected]). I contacted him and what Mr Vincent is saying is that this agency is a fraud company but he was also unable to ans on how Eureka Forbes was sending such fraud company for servicing. He is asking me to get my money back from Aqua care. When I contacted Aqua care, they told me that I am being misinformed.

Now I dont know what I should do. This is clearly a mistake on Eureka Forbes part and I am being asked to change the filter on my own cost. Anyway, I will not be doing that but I will move to different brand as I dont want to run into this issue every year. This is hard to believe that this scam is going on without the involvement of Eureka Forbes and customer are asked to pay again.

I had purchase Dr. Aquaguard water purifier (DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV) in December 2015; installed in January 2016. It was performing well till recently. However for past few days the wastage water stopped flowing out. Since I had purchased this unit online I have been trying to lodge online complaint without success. When attempting to lodge online complaint it asks me to give a miss call from the mobile number registered at the time of purchasing. When I try to give a miss call it doesn't connect and hence I am unable to register my complaint. Please assist me.
My customer ID# [protected]

We are purchase MAGNA HD RO for the m/o JUNE, 2016,
When installed the RO he commit four service in a year.
Approx six months done, no any call or visit from Eureka.

VERY VERY POOR SERVICE.

PLEASE ACTION ON PRORITY BASIS OTHERWISE, WE LODGE COMPLAINT CONSUMER COURT OR HIGHER LEVEL.
Kailash Kumar Chaudhary
Senior Executive - Finance
RMS Risk Management Solutions India Pvt Ltd
Elixir Business Park
Plot No.15-A, 5th to 8th Floor
Sector - 127,
Noida, UP 201301, India
Tel 91.120.442.7200 Extn.7251
Fax 91.120.4427100
Mobile [protected]
www.rms.com

Dear Sir/Madam,

With reference to the above it is requested that I have purchased the above water purifier vide invoice No.[protected] dt. 25.07.2016 for Rs. 16, 990/- (direct sales) through your CSS's Name Mr. Vikash Mishra[protected]mobile No. [protected]), Gwalior.

Since installation of the machine it was observed by me that during filling/storing the water in the machine it automatically gets stopped even though the water supply is on. On 15.11.16 while storing the water in the machine it automatically stopped five times and I had to start it again and again.

The matter was brought immediately to the notice of Mr. Vikash Mishra as well as to executive of their sales office situated at 1st floor, LIC Building, OP. Scindia Kanya Vidhyalaya, Motimahal Road, Gwalior . But all my request appear to have fallen on deaf ears. The matter was also reported to their toll free No. [protected] and lodged a complaint with them and a service request No. [protected] dt. 15.11.16 was generated and allocated to Mr. Deepak Sharma, Technician (Mobile No. [protected]), who after inspecting the machine informed us that he will come tomorrow. Again on 16.11.16 I lodged a compalint and a follow up 1, request number 97571781 dt. 16.11.16 was alloted by customer care. On 17.11.16 Mr. Deepak Sharma, Technician visited our premises and after inspection of the machine informed us that its (Eureka Forbes CONTROL PCB ASSY WITH HARNESS NEW RO UV Qty. 1 needs replacement which was replaced by him on 17.11.2016. On the next day i.e. 18.11.16 even after replacement of the above PCB the machine did not worked properly and was stopping again and again. On 19.11.16 I lodged a complaint at their toll free phone No. and service request No. [protected] was alloted and Mr. Deepak Sharma, Technician was also informed in this regard who after inspecting the machine replaced Eureka Forbes. SOLENOID VALVE (P) REVIVA Qty. 1.

In this connection I would like to submit that even before purchasing the above machine a RO was installed at my residence and was giving very good service. But since it was outdated model and above machine was recently lodged in the market therefore I decided to purchase the above machine for the purpose of drinking good mineral water. While purchasing the machine so many false promises were made by Mr.Vikas Mishra regarding sales and after sales service. I am astonished to note that immediately after installation of the machine it started giving problem for which purpose we have to monitor it till its container is not fully filled.

As requested earlier that the machine is under guarantee period and is not working satisfactorily since inception and within three months of installation its important parts are deteriorating every day therefore I again wrote an email to them on 20.11.16 and 26.11.16 which are registered by them at service request No. [protected]and [protected] for redressal of my grievance which so far remains unreplied. It is important here to mention here that the Co. does not provides Name, contact no. and email ids of senior officers for redressal of public grievances. Now since I am not satisfied with the performance of the machine and therefore request them to please replace faulty/defective machine with a new machine of the same make and brand at the earliest failing which I shall be compelled/constrained to take suitable legal steps against the Company and its officials for selling defective/faulty products to the customers as well as cheating with the customers causing mental tension, agony and cheating with the customers.

I earnestly request you to please take up my matter with the Eureka Forbes Co. for replacement of the defective/faulty machine immediately by installing a new machine of the same make and model within a week failing which I shall be constrained to take suitable legal action against the Co. and its employees for selling defective products and making false promises as well as cheating with the customers.

Thanking you,

Yours faithfully,
Arun Kumar Mishra,
221, Garden Homes Phase Two, Alkapuri,
Behind New High Court, Lashkar, Gwalior (M.P.)
Pin 474011
Cell [protected], [protected]

I have purchased an aquaguard and an Iron remover from one of your Kolkata Agents on November 18, 2016. The equipment, delivered at my residence by DHL Courier on 19.11.2016, did not accompany any purchase documents, namely, Tax Invoice/Cash memo. The only document under my possession for the aquaguard is the copy of a Delivery Challan that mentions the price of the equipment that is much less than the amount that I had to pay. A buy back price of Rs.500.00 for my old aquaguard was not deducted from the amount mentioned in the Delivery Challan. For the Iron remover I don’t have any purchase document at all. Details of the purchase are as follows:
AQUAGUARD
1. Description Dr. Aquaguard Magna HD RO + UV (NXT)
2. Product code BBOTHERSWP000
3. Serial No. [protected]
4. Order No. [protected]
5. Customer ID [protected]
6. Price Rs.17990.00
7. Payment SBI cheque No. 819854 dt. 18.11.2016
8. Price as per Delivery Challan Rs.16990.00
9. Consignor: Eureka Forbes, C/o Drive India Enterprises Solutio,
Word No. 8, Holding No. A5-6, Gopal,
Budge Budge Trunk Road, Kolkata-700141

10. Consinee Dhiren Sankar De, 23A, Prince Gulam Mohammad
Sha, FNO–5 3rd, Golf Garden, Swastik, Tollygunge H.O.
Calcutta – 700033, Tel. [protected].
IRON REMOVER
1. Product name Aquaguard Ironil
2. Price Rs.2100.00
3. Payment SBI cheque No. 819855, dt.18.11.2016

May I request you kindly arrange to provide me with proof of purchase for the aforesaid equipment and refund me the money that you have taken in excess of the amount mentioned in the Delivery Challan?

It is a very sorry state of affaires that a group of persons holding a note book, claiming to have come from Ureka Forbes head office, frequently with a gap of 15/20 days, visit houses in the name of taking feed backs. They not only disturb senior citizen unnessessarily, create fear in them, considering present situation of murder and theft in different areas.

When there are so many on line sales organisations operating and big malls and business centres in the market, why the organisation has kept sale of some of the products in its own hand ?

Please end the system or limit visit of your personel to door to door for any purpose, which may be benifitial to the company, but no way connected to the public. More over you have got no right to will fully disturb and create inconvenience to general public.

CUSTOMER id [protected] RAJALAKSHMI .N

On 4th Nov. I purchased the above item from your sales Rep. Mr.Jaykumar and Mr.Pugazh attached to your Amabattur Chennai branch.

While selling the item they promised that I shall be eligible for LIFETIME WARRANTY . Till date I have not recd. any letter from your office in this connection. My husband met Mr.Jayakumar and one Mr.Sathish at Ambattur to enquire about this, they promised that my name has been included in LIFETIME WARRANTY and soon i shall be intimated from the company.

I request you to kindly send the letter intimating this please

Logged complaint [protected] - Nov-8th for the display board which is not working & since then we have called atleast 24 ppl - Lead, Owner, Manager, Cust Care etc but then none of them are able to get me a replacement unit. Not one soul who can say that it will take time & until then please use this unit .

Do they know what it means by a customer ?