Eureka Forbes Complaints & Reviews

I purchased aquasure xpert in 2015 and for a year until it was in warranty period it worked well. The problem of water leakage started in may 2016 and the technician who came to repair it asked us to buy the amc
(Extended warranty). We bought the amc in june 2016 which would last for a year. Inspite of several repairs the problem of leakage has not been taken care of. Each time the technician repairs it, confirms that the problem will not occur again. But unfortunately, till date we are facing the problem of water leakage.in the month of dec, 2016 i have raised a complaint request more than 5 times. The water starts leaking within an hour of repair.

We had asked for a replacement but the company has still not reverted back.

I am disappointed with this product. We bought this product for around rs. 18, 500/- and spent more than rs.10, 000/- on repairs and amc.

I would not recommend this product & would rate it 0/10. Its just waste of money, time and water

My ro system is not working last 4 days, i complaint in your customer care centre on 30/12/16 complaint no.[protected] but your service man not come at our flat
i call again at customer care no.they says 3-4 hours me aa jaye ga lekin abhi tak kaui bhi nahi aya me is company se bahut parshan hu
your service is very...very poor service charges is high but service is poor
imporve your service
alok kunchhal

Hi,
Customer id is [protected]
Order id is [protected]
I have purchased dr. Aquguard classic+ as suggested by your sales person (Ajaykumar) after installing the product i came to know the water flow after purification is too slow, even it took 20mins of time for 8-10 ltr water. Where same mentioned on site is 2ltr per minute. But it wont work for me.

Note :- i asked your sales person many time to check water flow to avoid this sutuation but still he suggested me classic+, i will request you to pls fix this issue else replace product with some better option.

Thanks
Vijay

I recently changed the RO/UV/Membrane filters and with in 3 months the membrane filter gone faulty and there is no output water flowing. Aqua guard technician said this needs to be replaced. Is it the case that a membrane filter last only for 3 months ?? And the technician is keep pushing me to go for AMC. Does it make sense to change a membrane filter in every 3 months ?? I have been getting such a poor service from Aqua guard.

Hi All,
PLEASE DON'T TRUST THE EUROKA FORBES PEOPLE.

They have cheated me by not giving the offered gift item cost of 3000 rupees.

I have purchased magna HD+RO with cost for 17490 rupees and paid complete amount and installation also not done in time after calling several times that we got after two days for installation. This is waste product and I never and even suggest this to any one.

.I bought the model Meghna HD-RO +UV on April 2016 & it started giving problem with in four to five month-It stopped to deliver filtered water,
My customer ID:[protected] and I am victim of the unsatisfactory working of my newly bought your topmost model of Eureka Forbes The technician used to come after 2-3 days of complaint and done cleaning of the filter saying supply water is not upto the mark. But with in 3-4 week the filter got out of order again and the same thing got repeated again and again.Now even the technician attending got irritated with the repetition of the problem and asking me every time to to install extra filter in my cost.
In this context please note the following :
1. I live in BKC area in ONGC colony, and having BMC supply - you can test supply water with TDS meter.
2. I am in a doubt that my piece of filter is faulty one or may be some internal problem any where.
3.You are requested to go to the root of the problem and to find a permanent solution of my filter.
I made complain to company, s customer care also but no action have been taken. In the mean time again the fiter stopped to deliver water & i am waiting to for the service people. The company claim itself as doctor of water but take no care forurgent supply of pure water.
Rgds
B Banerjee
[protected]@rediffmail.com

I purchased a eureka forbes aqua sure water purifier from vellanikaran agencies, irinjalakuda, kerala in october, 2015. I requested for routine servicing of the appliance for the first time through the same dealer in december 2016. A eureka forbes employee ditto, came on 21 dec, to service it. He was very rash in his handling of the appliance. Even before he left the appliance started leaking. He somehow stopped the leakage and left leaving his personal cell number with us. He also suggested taking an amc policy for rs2400 per year which he said would cover for all problems. He asked us to pay rs400 for the service. He did not clean up the mess he caused. I used the appliance on the 22 dec and it started leaking again whereby i called ditto. He said he would come only on the 27 dec. On the 23dec another eureka forbes employee, sudhish came to fix the problem. He said the problem was sorted and left leaving his cell number. The appliance started leaking again and sudhish came back on being called. He said there was a problem with the cut off device and that i just need to pay rs500 for replacing it. I refused because this problem occured only after the eureka forbes employee ditto tampered with it.
The conclusion i can reach is that a eureka forbes employee caused the damage to the appliance which was not there before the service. This problem surfaced only after the service and the eureka forbes employee, ditto is responsible and thereby eureka forbes is liable. What i think is that this is a ploy by eureka forbes to compel me to take up the insurance (Amc) policy. It is your responsibility to sort out this damage to the aqua sure water purifier that i bought and requested for service in utmost good faith

Hi,

I am raising this complaint as there was no proper resolution or follow up from the Aqua guard and i am quite disappointed with the service provided.

My Aqua guard water purifier stopped working from last 2 weeks ie from around 15 Dec 2016 and some technician came and told that the issue is with the power board.After that every day they say will come today to solve the issue, how ever they never turned up and its almost 2 weeks now ie 29 Dec 2016 with out water and we need to depend on other source now for drinking and its quite frustrating.

We expect a certain level of satisfactory support from a company like Aqua guard and it never happened so far. Please let me know what should i do to sort this issue?

My Address is

SSVR Lotus Pond
House No 217, A-Block
Near Varthur Police Station
Varthur
Bangalore-560087
Karnataka

Mob :[protected]

My water purifier is not functioning properly and despite many requests to correct the issue, the service centre has been giving unsatisfactory response.
I have also paid my AMC and despite that the issue has been corrected and the service provided is pathetic.
My AMC number is[protected]th August 2016).
Please resolve my problem immediately or refund my AMC.

Dear Sir
I am Velmurugan (NRIC S2713236G), HP: +[protected] living in Singapore. My wife SHANTHI is living in Dindigul. On April 2016 she purchased one vaccum cleaner in Venus Electronics at Dindigul, Tamil nadu (st)
Past one and half month the equipment is not working properly. More than 20 times we called also no use. After two weeks one person coming and check, then he told spares don't have.
After he never come. Many time she called also no pick up the phone. Pl take necessary action and arrange to rectify the problem. This one also is in under warrenty period.
If any thing you want ask pl contact my wife SHANTHI +[protected]. or Velmurugan +[protected]. My mail id - [protected]@gmail.com
Pl treat as urgent .

Hi,

One of the sales person of Eureka Forbes approached us for a new aquaguard (magna) model and offered buy back of our old model. We went ahead with the deal but even after 1 month the buy back is not done yet. They installed the new model but did not take the old one. I had raised multiple requests but nobody is responding. Every time I am calling their customer care I've to keep explaining my case to different persons but no body is resolving my request.

Regards,
Gyana

The dust bag doesn't have the capacity as promised.. after a while you can smell dust while using the cleaner.. I have contacted the local seller many times for dust bags which were promised during sale but to no avail.. Extra dust bags are simply not available..
I own the Forbes Trendy Steel model.. I would like to have a quick resolve to this issue..

I have very recently purchased an Aquaguard Magna sr no. [protected], manufacturing date 9.16. last week from your office at Rajdanga Main Road, Hossainpur, Madurdaha, Kolkata.

I received a phone call on my mobile phone number [protected] from another mobile phone number [protected] around 6.02 p.m. today that is 28 December 2017. the person on the other side said he was calling from Aquaguard to enquire whether or not I have an Aquaguard water filter to which I said yes. The person whose only identity to me was that he was talking from Aquaguard, asked me the colour of the machine. I replied saying black intending the black colour of the LED front. He sarcastically replied saying I am untruthful. Is this the kind of salesmanship you preach?

Why is that your salespersons does not know who their customers are?

What kind of salesmanship training do you give to your salesmen that they exhibit such poor conduct!
I am really sorry that I have developed such a relationship with a company which does not train people properly.
SHAME ON THE COMPANY AND SHAME ON THE PEOPLE WHO REPRESENT YOU.
If you are a company of repute I want to know what kind of action you have taken of the person concerned on my email: [protected]@yahoo.co.in

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

Its been more than two weeks now, I have purchased Eureka Forbes Genius+ model, which is not working from the time of installation. I have spent near about Rs. 20000, for a dead machine.

I contacted with them for replacement, now they are saying we don't give replacement rather we repair it at your home.

But, why should I allow them to repair a machine which couldn't pour a glass of water also. How could they sell a non working machine. I paid for new functional machine. Now they are just passing my call from one person to another.

I am mrs. C. S. Latha, residing at the address site no.36, thasami park residency singanallur, coimbatore-641005 (Phone no.[protected], mobile no.[protected])
I have entered into annual maitenance contract with the said company.
As per the conditions free service is due every six months. Since it was not carried out by the franchisees of eureka forbes, i have contacted them.
A service person (Technician), attended the work and after he left our place, it was found that the equipment did not work properly and leakage of water was noticed. Again we contacted the service people, the same technician came and attended to the complaint, but again the leak was found persisting. So we contacted the service franchisee, but they did not attend to the work. The complaint was lodged on 23/12/2016. Since the complaint was not attended, we contacted the customer service sell on 26/12/2016. The same day we had to leave coimbatore for some urgent matters, when the service franchisee had tried to contact us without success. So again i have contacted them today on 27th instant. The lady who is attending the calls started blaming us for responding to their calls, which is quite unwanted.
And throughout this day, we have been waiting for some technician to drop in, but that has not happened till this moment of complaining.
When contacted, the franchisee (The lady) again started blaming us and is not in a position to tell us when they would send some technician.
When such services are carried out, it is the bounden duty of the people concerned to make good the defeciencies. But the same is lacking here.
Aithough we are being informed that one mr. Navneeth would be deputed, by the consumer cell, one mr. Charles is attending to the works. Why the descrepancy, we do not know. I doubt some patrs need replacement, but bthe franchisee is reluctant to do it, for monetary considerations.
We as consumers should not be made to sufffer at any cost.
I am waiting for a suitable action in this matter.

Complaint No.[protected] dated 26.12.2016, 9.55 am. Nobody has turned up as yet. The Aquaguard is totally dead. We do not have a single of of water. Since the machine is under the cover of full AMC, I fail to understand the reason of such poor service. Customer care is just passing the buck and out to beat about the bush. Please let me know when this complaint will be attended. The very purpose of AMC has been defeated beacuse of such worthless service on the part of a company like Eureka Forbes. Despite spending a sizable amount for AMC I have been spending quite a considerable amout for purchasing drinking water. Please send the technician in no time.

I purchased aquagarud ro from eureka forbes first i have to made several follow up for getting my machine delivered sales person mr vivek [protected] followed me till he got the cheque after that i followed him for 8 days for machine delivery. After that i followed 4 days literally to get this installed by this time sales person stopped taking my calls so all this follow up made with mr vinoth kumar [protected]. Real trouble started when my ro did not worked the water was not getting filtered and i was getting the same tap water. Now i registered complaint (Complaint number [protected]) with their customer service team and they promised for same day service on 24/12/16. Today after 3 days also no one turned up and customer service team gives the same promise of same day service without any shame.

I have never seen such a shameful employees in any company.

[protected] 24th Dec and today morning again I did follow up and update from helpdesk agent as escalated complain, I was following with Kavitha on this who give me her number last time to any such issue, but frustrated totally from morning she said issue will be resolved today "26th dec 2017" before evening and evening 17:20 I called her she said person on the way, later when I called at 19:00, she responding saying that location not in her limit, what kind of management, I really want to know does escalation manager read such complain..,

Waiting for Kavitha, as discussed with her on call, I see every time Eureka Forbes do like this with their customer .
There is limit for this, you can’t fail to provide service to customer, there is no mean customer has to follow up to get service every time, in that case for what you have system for registering the complaint on your tollfree no[protected]
Note: — I want amc money back or extend the amc for 2 year without any further delay for such poor service response..

thanks
Suriya
[protected]