Eureka Forbes Complaints & Reviews

I have been requesting for installation of my new RO+UV Eureka Forbes Enhance water purifier since 2nd November 2016. I have been following it up each and every day. But whenever I contact them, they have the same response that I would be approached by the technician shortly. It's an expensive water purifier and I have no intentions to keep it if I am unable to use it. I even contacted their complaint cell, but they didn't express any concern and couldn't provide me with any help regarding my issue. This is very depressing and unsatisfying. Everyday I am spending 15-20 minutes explaining them the problem but in vain. I would like to send them a strong response and take any action possible to make them understand off their wrong doing.

I have purchased Dr. Aquaguard Magna (HD+RO+UV) (S No. [protected]) from your Center M/s Life Guard Water solution Add: BU-2, Rashmi Palace, Kamla Nagar, Agra-282004 in the month of September, 2016.

From the 10-15 days taste of the water is bad and after 1 month i feel this is the same as normal tap water. I have raise service request on 04.11.2016 and one representative has come on 05.11.2016 and inform the mamrane has been chocked and the same will replace and will come the next working day. When he was not come I again call to toll free and by taking No. of Service center I have all them and they have inform that you have purchased the item from non authorized Sales Center and they can not repair the RO.

I want to submit what a consumer do? when we have purchased from a dealer who have deal your genuine product whether the same will authorized or not. As we customer don`t know and purchase by your company name and why you have sell the product to unauthorized dealer.

Further I inform you that I have purchased RO for drink pure water and from 04.11.2016 i have to drink water having TDS more than 1500. What is the our health we don`t know.

We have no option to through away genuine RO

Vipin Kumar
[protected]

WORST COMPANY EVER! CHEATS, TERRIBLE CUSTOMER SERVICE, FAULTY PRODUCTS! SCAMSTERS!
I bought a Dr Aquaguard Magna UV from a sales executive( customer id: [protected]), who were very prompt in taking the money and delivering the product.
This was on 17th October 2016. In 15 days the product stopped working and I called their customer care.
They sent a service ( req number[protected]) technician over who said that the adapter stopped working and because it was less than a month he said they would replace it.
I have followed up with him the next day and no reply only saying that it will be done!
The same thing continues for the next one week! He finally gives me his managers number which is always switched off.
I called other managers I somehow got who also said the same standard [censored] which was I will get it done today.
I am sharing all their phone numbers and the service id.
Santosh Kumar( technician-[protected])
Manager1-([protected])
Manager[protected]
Manager[protected]
I am tired and fed up of this nonsense and I want a full refund.

Let Us when will you guys install the product if you can't let us only install the unit from our side.
We have brought water purifier on 28oct and 30 nov we have requested for installation but today Nov8 still its not installed.
Upon calling Customer care they say we have Escalate your request
when asked to connect to some one more responsible who can take care of sending for installing they say sorry we can't do.
They don't do it and when ask to connect to some one they say they can't do it.
Then let us know why are having a customer care number so that you can waste customer's time?
If you guys can't install the product on time gives us the money back we will go to another company.
Is there any other alternative no where we can call?

Dear Sirs,

AQUA TROUBLE

Please take note of the following details:

• Name of the customer:- Madhab Mekap
• Customer ID:- [protected]
• Model:- Reviva- RO
• Customer’s Address:- Salabega Lane, Hospital Square, Backside of Hotel Sri Rama, P.O. & Dist. PURI, Odisha, Pin- 752001
• Mobile # [protected]
• AMC- Available upto 27/05/2017

The fact of the matter is that Iam disillusioned and disappointed with the disservice of the local dealer who is keen on deputing quite unprofessional, unqualified, under-trained and incompetent mechanics who have kept me engaged and worried during the past six months, especially since the first free service provided to me on completion of six months of AMC.

So far as my credentials and credibilities as an aqua-customer is concerned, I have been using such product for more than three decades. While in service, my organisation gave me this and after retirement, , I have continued using this since 2006.

Previously, your earlier dealer gave me the same treatment as the present dealer and I had no other go but to lodge consumer complaint twice in the past and this time it is not better. Also, in the past a feedback form was signed and delivered to the mechanic every time he came for fault repair; but this was inexp;icably discontinued for the past few months as the mechanic leaves the residence without attending to his job properly. This is may very well be termed as disservice.

It is surprising that your helpline is helpless and they only record and contact the dealer for resolution of complaints without going deep into the matter to find a solution to my perennial problem.Your customer executive while talked to in the past gave me only some routine reply that the problem would be resolved within 48 hours.

How can I get justice and where from? How can my problem be solved?

I appeal to the Aqua Management Team to investigate into the matter and take action as appropriate or else action as felt necessary will be taken by me.

Thanks, Regards

Hello Team, this is sangeeta Borde, ur technician is visited on Monday 1st nov16 he replaced PCI card something bt till time m not getting water from my water purity equipment.. i called to kalpesh as well as kiran... bt... no proper response... ur support person- kalpesh is nt pickup my call. Pls resolve my issue at the earliest..
Regards,
Sangeeta

Eureka Forbes is not able to provide service on the product under service warrenty. I have extended the water purifier service warrenty by paying extra money for 2 years which will expire post November 16. but
Eureka is not providing service now and when ever I call getting answer some one will visit but this is happening from last week.
Its look like they are cheating and company is waiting to expire the service warranty....

I am having water purifier and pcb is faulty since 35 days and my water purifer is not getting on. When we contact bellary sc they say that pcb is not recieved from bangalore. By using local mineral water my children have fell sick. No proper response either from call centre banagalore and none of the managers in bellary have rectified my faulty water purifier. I am in 3 years amc.
Kindly solve the problem at the earliest

My Self P.M Sukumaran. Me and My wife we bought a Water Purifier called Aqua Sure on 6/02/10 because my son was said it is good will get clean water blah blah blah. Since we bought the product we paying 3500 for service contract. for the period of 2011 to 2013 (THEERTHA SERVICE)we got service which we have to call them to remind for a service. later 2013 to 2016 we renewed the service contract because we do not have any other choice, after that when we had an issue with the purifier we keep on calling no one answers. later somebody said we are not dealing with EUREKA Forbes you have to contact some other people called FREDDY ENTERPRISES. since 2015 no one came for service and still we are calling them each and every time phone answering different people and nobody knows anything about our contract. now the contract expired on August. want to know who will help regarding this or this look like a petty issue ?

At the time of booking order your representative book my Vacuum cleaner in 9990/- Rs, and taken 5000/- Rs in advanced on date 27-10-16, when our vacuum cleaner was received on date 28-10-16 the rate of our product is 10490/- . this is a case of cheating from your side. at the time of receiving order your product rate is different and when receiving Challan the rate of your product is different,
this type of your activity is not good for company image.

My eureka forbes water purifier (model- pearl) has an AMC (No.[protected] valid from 22.06.2016 to 21.06.2018. The purifier went out of order in end of July, 2016. Since then, I made a number of complaints to the company but till date, the purifier has not been repaired. the details of complaint booking numbers are - 1.- [protected] dated 15.09.2016, 2. - [protected] dated 23.09.2016 and 3. [protected] dated 07.10.2016. I am sorry to say that the company only wants to make money by selling AMC and then not responding to the consumer's calls. Attached is a copy of the AMC.

PRASHANT SHUKLA
MB.[protected]

I bought a eureka forbes magna uv water purifier from their site online(14th august 2016). Their agent told meat the time of buying I can add RO in this product later, if needed. Later several eureka forbes technician told me I can't add RO here. So I want to return this product. I have filled up their return form (on 11th sep 2016) within 30 days of buying. They have a 30 days money back policy. I have been following up with them from last 45 days but every time they tell they will take this product within 2-3 days back but they never took back. I am very much disappointed with their irresponsible behavior.

Customer id : [protected], Very pathetic service giving by Eureka forbes, after first service done by service engineer in the month of Oct its not working properly, water flow is very low, its not filling one glass of water not even 1 hour and since 1st nov we are following up with the customer care and everyday they are fooling us saying engineer will be visited today but 6 days passed no one visited.

My Customer ID is [protected] and
Order ID is [protected]. I ordered reviva ro on 10th october from eurekaforbes.com site (online). They sent me Magna RO. When I said to replace the said it will take more than 7 days. So I decided to return the wrong product and get redund. I raised return request and fedex guys took the package from my house and delivered to modinagar eureka forbes wareouse on 24th october. I have made 10 + calls and 10+ e-mails till now and have no visibility as when will I get my refund. THE WORST THING IS ITS THEIR MISTAKE TO SEND WRONG PRODUCT TO ME AND IT IS ME WHO IS SUFFERING THE INCONVINIENCE AND APATHY OF THEIR CUSTOMER SERVICE.

RAKESH KUMAR DUBEY
[protected]

Sir my customer code is [protected].i had purchased aquaguard Dr.Ro+uvmagna on 9th April 2016.it stopped working for which I made a complaint on 25th October but after several reminders ia technician visited and after three days it again stopped working. I have lodged a complaint on 3rd November but till today no one has paid a visit.we are facing an actue problem of not getting filtered water since so many days.i am daily calling the customer care.the reminder no.are 97456043 and 97467666.i have also paid rs4950 as an annual service contract. Is this kind of service is provided by eureka forbes.it has becomr more of a harassment for us after buying eureka forbes product.i hope tto get my complaint rectified as soon as possible. Thanks.mrs rita rana.

I made an online purchase of R O filter on 10th April, 2016. Vide my customer
ID is [protected]. For 20 days the product was not delivered. It was after a complaint to the Cyberabad Police and a request to the Bank to blacklist Eureka Forbes the product was delivered and installed. Now I shifted house in the same locality and requesting the customer care to reinstall at the new place for the last one month. Initially, the Bombay office entertained the calls and given a complaint registration No.97195326. But now, they shifted the responsibility to Hyderabad office. A couple of times I received calls from Sangareddy informing that one Vidyasagar will attend the work. The technician was adamantly replying he will not attend. Same was informed to Sangareddy people and Hyderabad Customer Care. It seems that customers are left to the mercy of the ground level staff. I purchased the instrument online, hoping prompt service from Eureka Forbes. Can the Forum help me to take action against the company and arrange the return of the product with losses. Sujatharaj Patnala

Dear Sir/Madam,

Warm regards!!

I, Mr. Debyendu Chakraborty, with registered mobile no - [protected] and cust id - [protected], resident of c/o- sandhya medical, court more, asansol-713304.
i purchased Dr.Aquagaurd magna HD RO+ on 01.12.2015 from one of the sales person of aquagaurd sales and service center located at saradapally, asansol-713304.
The water is from bore well, and after a water test he told that TDS level is approx 400 mg/lit, so he recommended me this product.
but after prolong use of 9 - 10 month, i am facing some health problem-like ankle pain, joint pain etc.
i tested the water in a reputed lab with two samples as follow -


BORE WELL – RAW WATER

pH

7.05


Conductivity

670

Micro-Siemens
TDS

415

Mg/liter

DR.MAGNA HD RO-WATER

pH

5.45


Conductivity

32

Micro-Siemens
TDS

21

mg/liter


As this water is acidic in nature and non-preferable for drinking, i don't have any other way else purchasing water from shop which is very costly.

i talked to the head of sales and service - saradapally, eureka fobes, asansol, west bengal center.They are not able to solve the issue, and instructed me to renew the AMC for 1-2 year and under that they shall change the membrane which can provide a TDS of 120-150 Micro-Siemens, as this product is purchased long ago but till cover under warranty.

As per Dr. Aquagaurd HD RO+ specification manual it is clearly written this product is recommended for high TDS 500-2000 mg/lit .

Due to mis-guide by sales person at the time of purchase and myself don't have much knowledge about water analysis, i purchased this product.
Even a token amount of Rs 500 as a token for booking collected by him till dated not refunded by him, and after enquiry i came to know he left the job.

As this is a serious matter - having a kid in home, this water is harmful to health and prolong use may cause death, and i don't want to spend any more amount on this product.

Finally, i am mailing you for a solution so that this case shall be taken care of immediately as a highly serious and important issue either by replacement of desired product or refund whichever applicable.

hope to here from you soon.

Regards,
D, Chakraborty

Dear Sir,

This is inform to you that 25th October-2016, service engineer of eureka Forbes, came to my home for second service of our water purification system with two in one compact cartridge. Within one year company suppose to give two free service. Last 4th October one year has been completed & the local distributor was called-up on 7th October for second service.

25th October the service person was came...

My customer i. d. no. [protected]: pramod kr. das, dhanbad, jharkhand:
Just after change of candles, under amc, complaint developped of"running direct water flow through m/c, m/c not working.
1st complaint lodged, vide request no. [protected], dt. 19.10.16.
Repeat reminder: daily from 20.10.16, till 26.10.16,
Each tme, got assurance that"urgent call", has been registered, with assurance for redressal, within 24 hours - but none turned up.
Ultimately, by chance the person of local service centre, dhanbad, was met and on request, he attended m/c, on 27.10.16, but informed that -:no any complaint has been sent from the concerned eureka office, till that day.
After that i again contacted euro help line, & same assurance was repeated, but a a matter of fact, no any endeavour was made from the h. o. end to even send the complaint to the local service centre, for 8 long days, despite repeated complaints.
This has become the wreckard service of the aqua guard service provider, despite grabbing heavy bi-annual amc charges. things has become worst & highly condemnable.
: pramod kr. das, advocate, c1/d1, sushila apart. bartand, dhanbad

Sir/ madam,

I have booked a wet and dry vaccum cleaner in the month of july 2016, till now i didnot received the product. I have issued a cheque on the date on 29th july and the cheque was been debited on august 17th 1399/-, and the cheque number is 008517 south india bank, and the receipt number which was been issued by you form cum receipt number is[protected] and the receipt number is 029775 it was been booked on the name of
T. Sirisha and we have been issued the complaint and the number is 96575292 it was been taken by jhansi.