Eureka Forbes Complaints & Reviews

I raised the coMplaint for Aqua guard total ro, a month back. There were 3 service tickets raised automatically and close automatically in last 3 weeks, but no one visited my home till date..issue still remains for my water filter. Poor response by call center and worst service by Eureka Forbes. After AMC purchase service become worst. Field team is responding only if we pay cash.

I have a ST-2000 water filter, the repairs for which I have since[protected] been continuously following up. No person till date has attended to my complaint and I am finding it very difficult to function without the water filter.

Despite calling up several times, all I have got is the name of the technician, one Mr.Ganesh Mhaske who was supposed to attend. I regret to inform you that Mr.Mhaske has not attended to my complaint and despite me calling up on his cell is showing no interest whatsoever to resolve my problem.

I request you to kindly send a technician to my place and get the problem rectified as my family and me are in great difficulty.

Please treat this as MOST URGENT.

I hope and pray that you will understand my situation and act swiftly.

Dear aquasure-eureka forbes complaint resolution officer

I am very disappointed with eureka forbes service, i had bought a brand new aquasure xpert machine which one of your most premium water purifiers and have been facing trouble from day one.

Firstly upon installation which happened a week after the product was delivered, the technician cut the automatic shutoff system wire without informing and said the machine will not work because of low pressure whereas there is no pressure problem in our apartment but at least he should have asked before touching the internals of the machine.

Within a few months the tap started leaking and when the technician replaced it, he charged the entire amount, even though machine was and still is in warranty and the tap was not broken but leaking and warranty covers faulty parts. In fact the technician who came today confirmed that the company should not have charged for replacing the tap.

Today the technician came to replace the leaking pump and we saw a lot of salt and corrosion on the pump and had agreed for replacement. The technician told us he will not install a new pump but a repaired one as he has received the same from company. When i have bought a brand new machine and it has a faulty part within warranty how can i accept an old repaired pump, i demand a brand new pump for a brand new machine.

Even while previously replacing the tap the technician removed the top lid and misplaced one of the four plastic strips that support the top lid, this has made the lid wobbly and non airtight with the result ants have entered the pure water tank twice making the whole water purification process useless. But the technician straight away said we don't get these parts from the company, kindly advise who will provide these parts.

Due to leakage in the tap the tape below the tap which protects the internals of the machine in case of a leakage had become loose from one end, the technician instead of sticking it back removed it entirely saying it is not required as if the company put it in the first place for the purpose of show.

When contacting the call center they refuse to handover the phone to their managers and also refused to give the email address or contact number of the appellate authority or any higher authority. All i could get is the above email address and i can only hope this email reaches the senior most people in time to sort all the troubles.

I demand all the problems to be sorted or better still the entire machine should be replaced with a brand new one as this machine is still under warranty failing which i will be forced to hold a case against eureka forbes in the consumer court.

Regards

Puneet dhawan
Highly disappointed consumer and owner of aquasure xpert.
[protected]/[protected].

Dear sir
I had purchased a water purifier on 28/03/2016 with the eureka forbes ltd
Compact model bearing order form cum receipt no[protected]
Since after installation 2 times the same had stopped working
On a very first complaint the same was address in 2-3 working days
But this time since last 10 days have passed no one is willing to attend the same neither any positive reply from the manager mr yadav with whom i had
Purchased is responding.
Either u call or make online complaint on the website or call to the manager only tomorrow is the answer u get from all of them.
Before this also the same was the backlog with these company purifier.
When u purchase that time they are assuring for a prompt service & once u
Become a customer after their warranty/guarantee is over they certainly
Insist you to purchase a new machine as the existing one parts are not available even though you have a amc contract with the co.
The biggest joke is the machine is available online & in market as well
& service contractors don't have parts they let reason for non-repairing.
Please make some provision for the same & request to all the other
Who are planning to purchase water purifier of this co. Not to mistake by
Purchasing the same.
Fed up with the service & their response.
M chowdhary,
Mumbai
My complaint no is 88337873.

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Team every time i am getting info that my complain are escalated and eureka forbes will address soon my request demand.

But i think they never care of customer and doing same thing again by not responding to customer

I want this to reach top management in eureka forbes

Thanks
Suriya
[protected]

Customer id no[protected].
I lodge 3 comlain iin every 2or3 days gap, technician attended but could not rectified completely, as pump still not working. I again lodged complain they not attended, onthe plea sr technician will attend. I have to purchase bislery. Lastly i have decided to giveup aquaguard another will purchase

Kashi nath barman
[protected].

Myself veer sharma i registered a complaint on 19 /7/2016 of my enhance uv complaint no is 88250993 but not tackled yet. They closed the complaint by mentioning attempted. Take strict action.

I was complain about replace of tap on dated 23/07/2016 so company was registered my complain no.[protected]dated 23/07/2016-4:10 p. M.

O company was send technician named mr, dave on 25/07/2016 from-fk enterprise - company service center-ahmadabad-gujarat state so after examine of devices he explain that right now he just visit to see problem because i dont have tap now and indicate that tomorrow i will replace it so you need to pay its cost with service charge so i agree for that then cleverly he left.

Till date i am waiting for his commitment. After that again i was inform company about my problem because we are working in field of social service so so many victims visited our office and they need to drink water so what to do?

Can its not a violation of human rights?

Do something for redress our grievances in time.

Samson christian,
Gujarat state.
Dated-27/07/2016

I purchased a aquagaurd water purifier online. Now i received my unit via courier. I called on the service centre and registered a request for installation. They responded that within 24 hours your unit will be installed but nobody came. Now i am doing calls daily, everytime they ask me for 24 hours but till now nothing happened. A reputed company like eureka forbes will show like this carelessness i never thought about it. I will never recommend anybody to go for aquagaurd.
First Name PAVNESH First Name PAVNESH
Last Name KUMAR Last Name KUMAR
Address1 27, Aryanagar Kankar Khera Address1 27, Aryanagar Kankar Khera
Address2 Meerut UP Address2 Meerut UP
Landmark Sardhana road Landmark Sardhana road
City Meerut City Meerut
State Name UTTAR PRADESH State Name UTTAR PRADESH
Pincode 250001 Pincode 250001
Mobile [protected] Mobile [protected]
Alternate NO. [protected] Alternate NO. [protected]
Email [protected]@rediffmail.com [protected]@rediffmail.com
Customer ID [protected] AirPay ID 417062
PRODUCT DETAILS
Sr. No. Product Name Quantity Per Unit Cost (in Rs.) Total Amount (in Rs.)
1). DR. AQUAGUARD DR. AQUAGUARD COMPACT 1 8990.00 8990.00
TOTAL 1 8990
Transaction Date 19 Jul 2016 14:30:24:117

This is for service request number [protected], assigned to anup patro for motor issue with ro water purifier.

Its been more than 20 days we have loged compaints for the issue we were facing with our water purifier. Solution given by engineer suggested motor replacement and with the feedback that he will come back with new motor.
Waited for almost 7-8 days with daily followups over call, finaly the day reached when eureka engineer came with motor. Since we have taken eureka forbes amc which is of cost approx. 8000 rs, eureka forbes sent an used repaired motor with a comment that they cannot provide new motor for amc customers.. Wow.Intrestingly when we checked motor it was of low power which is not compliant with the water purifier we have installed. So again engineer went back with the comment that he will bring new motor after 3-4 days. From now no action taken by eureka forbes. Did multiple followups via call to engineer, customer care but all in vain. Is this type of service being provided by eureka forbes?? Pathetic service.. Seems brand value for eureka is going down day by day. They are just harassing their customers.. Poor service.. Customer care are attending call from home and they dont have any suffient information with that they can help their customers.

We r using ub+water purifier since last 2 yrs. It started overflowing since last one month & we lodged complaint. The service centre located at p. C. Colony, kankarbagh, patna, bihar sent a man who tried to fix the problem, changed few parts but could not correct it. Service centre is not sending anyone even after several reminders. What kund of company u people are running? We have decided to lodge a complaint with consumer court, if not attended shortly& will switch over to kent or others.

I purrchased a aqua guard superb model for about 19000 on 22nd of this month. It was installed and we followed the process of discarding the initial water. After which while they said we will get good water, the water is exactly as the bore supply and salty. We immediately called aquaguard customer line and complained and they promised that the engineer will check on it within 2 days (Even though we mentioned it needs urgent attention given its a new installation). Nobody turned up for 3 days. Called them again and complained 2 days ago, and was again promised that the engineer would call the same day, but nobody called or turned up. This is disgusting and im regretting why i went with eureka forbes. Whats the relief pls?

We first called eureka forbes on 19th july to send a technician to move our ro system to another floor in the same building. We were told that our request would be attended to within 2 working days and cost to move the system is rs. 350. It is 8 days since and nobody shows up. Today when we spoke to customer care, they are retaking the request for "dismantling" and "reinstallation" of the ro which will cost rs. 550. I am surprised at how incompetent the people at customer care are. When you are told that you need to "move" an ro doesn't that tell you automatically that you need to take the ro out of the hook and install it elsewhere? I believe this is just a delaying tactic and an excuse for not showing up. Future warning for all eureka forbes product buyers... Their customer service is pathetic.

Dear sir,
This is bring to your kind notice that i got filter of
Aqua guard changed in nov15 with one year warranty but for last four
Month filter of our aqua guard is getting chocked with in every 20
Days because of which we are facing a lots of water problem.
And the service person from navyug enterprises service franchise
Meerut sold us one extra filter (Coast 800 rs) 6month before by saying
With this extra filter you will not be having the problem in your
Machin but only after 4 month we got the problem in our machin and
Ervice person once again took 375 rs to repair that extra filter and
Only after 10 days once again our machin got out of order..
And we have been facing same problem for last 15 days
Kindly do the needful
Our last request no is 87904769


—
Thanks
Your truly
Manish kumar patel
R. B. M... Meerut
Ph [protected]

Complaint number 96085467
this is my second complaint on this forum regarding same issue. not a call from them regarding refund. I'm being challenged whether I would get my money back by their area manager. he even asked me to file a police case instead. I don't know whether they have only these kind of people to fool people. I don't want to be a fool anymore. tell me the date when I will receive my 9000 rupees. don't just reply that your customer team has been informed about this complaint. they don't move a thing after being informed. only my money got wasted calling them n number of times.

Sadananda jois customer i d [protected]

Sir our mentioned model of eureka is not getting on even after checking circuits. I have given complaint many times. But dint get good response & the problem still exists... And the technician give reason as they don't have supply of power button to repair it... We have 3 years guarantee its already 5 months over we are facing the problem so please repair the existing model or exchange it and resolve the problem soon as possible.

Cust i'd -[protected] bhawani mishra.
The machine is out of order since more than 8 days. Repairs attended by 5 different staffs are unable to rectify. Now we r buying pure waters outside. Different inexperienced staffs are sent. Gives false assurances. Remains out of order. Sos. We r sr citizens old people feel harassed by your local bhopal office. Please help. We are your customers for more than a decade. Thanks

Hi,

I bought magnum hd ro+uv on[protected] from one of your salse agent pampapati (Ph. No. [protected]) in bangalore and i was told i will get my product installed within 2 days. Almost 9 days over, nothing happened so far and now the agent is not picking up the phone calls.

I spoke to call centre several times but no use. I even spoke to someone name sandip in escalation team but he too could not do anything.

Please let me know if you can help me out on this matter.

Attached is the bill for your reference.


Thanks and regards
Subhasish roy

Hi all,

Below is an email which i sent to the company. it has all the details of the trouble which i under went to get a product serviced, but did not happen.
Please think twice before you buy from eureka forbes.
—
Hi,

I am writing this email to inform you on the pathetic service provided to me by your company.

I initially raised a request for repair of my desina model uv water filter.
[date: 29/06/2016; service request no.: 87921218]

The request was attended but instead of offering me the required service,
I was being forced to accept an annual contract for 3 years, which i did not want.
Later they informed the spares were not available and hence will be delayed.
I asked them not to service it because of delay and went for a different model.

The old water filter unit was picked from my premises on 29th jun and
Has not yet been returned to me till now, even after almost a month has passed.

Later i placed a service request for another model, i. e., ivory model uv purifier.
The request was for attaching booster pump for the ivory model.
[date: 13/07/2016; service request no.: 88156503]

The request was attended by an inexperienced engineer, who did not know how to attach the booster pump to the filter unit.
And again i was being offered annual contract instead of attending my request.
At one point the executive was begging me to take at least 1 year maintenance contract.
I told i will consider it, else i will pay him the maintenance charge of rs. 400 as conveyed by the tele-executive and
Asked him to attach the booster pump to the filter unit. he was looking blank and told he does not know how to do it.
He told he will send another executive and vanished.

Later i have been following up with the customer care and there are no actions from the service team.
I have called more than 8 times and couple of times they created a fresh service request stating the old one does not exist.
When i have been given new service request numbers, i tried to save them and have mentioned them below for reference.

Date: 16/07/2016; service request no.: 88204115
Date: 22/07/2016; service request no.: 88316321
Date: 26/07/2016; service request no.: [protected]

Looking at the hardships which i faced and the behavior of your executives, i think:
- it seems obvious that the company is not interested in providing services which are low in cost,
- always push customers to buy high value maintenance contracts,
- push products which are high in cost (i was told by the executive that a new uv purifier unit more that rs. 10k,
While i can see a dx model is available in flipkart for rs. 5.5k)
- take it for granted and keep customers assets in your custody
- never bother to attend to the service request timely
- never take appointments to visit at time when its comfortable for the customer, but visit at their convenient time.

After all this, i want to share my experience with others on the social media and keep others aware of the actual difficulties
Which they may face if they buy a eureka forbes product. and i will forget about the service of my existing products and
Dump them in the used market to wash off my hands from this mess. of course if i receive the old unit back from eureka forbes!

Hi,

have Purchased the aqua guard water purifier form flip kart on 20th July'2016
continuously chasing the technician team from Eureka Forbes for installing
the product and no body came..after long chase today one technician came with out any acknowledge and his supervise Aslam...he is the owner of the company tell the customer care my dam if want to buy you buy or get lost
we dint care and use all filthy language..

pls take action on him are you will loose the balance name u have in the market

Best
Harilal Kapoor
[protected]