Eureka Forbes Complaints & Reviews

I purchased a water purifier from one of the direct sales guy (Sekhar bachar) from eureka forbes. During making order and taking the cheques, he confirmed me that he will give me a product of "dr aquaguard-eternity model". But he delivered a product of "aquaguard-eternity model" by courier. As far as i know only "dr. Aquaguard product" can be sold by the sales person from eureka forbes that he only confirmed to me and any "aquaguard product" can be available at any showroom or so. But still he delevered the same.
From the last 2 days his mobile is switched off.

Please note : i purchased one more item as "ironil - a extra iron guard" along with water purifier and i paid the amount by cheques to "eureka forbes". And he doesn't give any bill for 2 products but only gave a delivery challen of water purifier.

Please help.

Dear Sir/Madam,

I purchased Dr. Aquagaurd booster online on 21st June 2016. I paid 100% in advance to eureka forbes. Telsales person never mentioned that this product make so huge noise during function. I have 7 months little baby and can't sustain this noise. I already registered a request to return this product and since then eureka forbes stopped calling me.
Name - Amol Dhakane
Customer ID - [protected]
Complaint number - #001777

If I will not get feedback in next 2, 3 days then I will escalate this matter to Mr. Raman Venkatesh, CEO of your company

I had placed an online order for dr aquaguard magna ro filter with customer id: [protected] on may 17th and i received the item and installation has been done. No issues here.

But, my wife, rekha chenabatni also booked the same item without my knowledge. Her customer id is: [protected]. I had placed the cancellation request on eurekaforbes website on may 24th and the cancellation request id is: 001608.

But there is no refund until now, 20/06/2016, and when i call the eurekaforbes, e-commerce helpline,[protected], every-time they say they have not received the feedback from their head office. Kindly expedite and see to that i receive the refund to the same card with which rekha chenabatni booked this item. - thank you, praveen chenabatni, rekha chenabatni.
Dear customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka forbes team.
On jun 20th, you mentioned that your customer care team will get back to me. Its june 27, its been 7 days, no one called me yet. Kindly resolve this issue at the earliest. - thank you, praveen chenabatni, rekha chenabatni.

I, Shambhu Dvivedy, purchased Enhance RO 7liter capacity water filter system and it is under warranty till Sept. 16. It is not running as it is is not taking and ejecting water.
Address : Shambhu Dvivedy
H.No. 634
Sector-12
Panchkula
Haryana-134112

Mob. No. +91 [protected]

Hi,
I have put my service request about re installation RO water purifier. The request was placed with customer care on 6 days before and I received request no 95788631. Since then I have been calling to customer care every day and I am assured that the service agent will come and do the needful. They gave me the mobile no of the area manager and I have been requesting him for last 3 days to send someone for re installation. I have a kidney patient at my home and it is very important for her to take only purified water.

In spite of follow up for 6 days, our service request in not honored.

My id is [protected]. I had purchased aquagaurd model enhanced uv+. I have been covered annual maintenance service. Though there is reminder mail and reminder service request but no technicians visits to take up request call. Rather last time when they came for service they broke my tap. I have to replace it with a new one purchased from. All problem started just after completion of one year of the machine. I had put many service request all in vain.
Requesting to be give directions to the technical team to complete my service and also extend my annual maintenance service. As per the the contract they are required to put in service within 6 months that is in a year 2 times.
Thanking you
Arundhuti ghose

Dear Sir/Madam,

It is very much unexpected from such brand like Aquagurad (Eureka forbes).

Recently I have exchanged an old aquagurad with Dr aquagurad Magna (RO+UV). For my previous aquagurad I have AMC also. Hence, during exchange I confirmed from the manager visited my house and he said that that the AMC will be adjusted accordingly. Around 20, 21st of May he visited and placed the order for new Dr. aqaugurad...

Dear Team,

What is wrong with your services?

I am completely fed up on your customer service behavior.

I expect a revert; it is evident that you guys are no capable enough to keep upto your promises by the no. of negative feedbacks you have in all consumer websites.

Inefficient staffs in all level.

Service Request/Complaint Nos.
[protected]
[protected]
[protected]
[protected]
Follow up 1, your request number is 95764592

Thanks,
Shiladitya
-- Original Message --
From: "shiladitya dey"[protected]@***.com
To: [protected]@eurekaforbes.com
Subject: Re: Customer ID : [protected]
Dear Concern,
The level of customer grievance that your organisation offers is intolerable.
Still you guys are clueless on how to cater the issue. And whoever calls me, only says "I will
look into this." and the concern is you that guys are so indecent to arrange a follow-up.
I am not aware how can a company of your reputation can be so deaf in case of feedbacks.
Please check your third party service centers that are easily bringing down your name or at
least my trust.
Thanks,
Shiladitya
On Wed, 15 Jun 2016 18:13:13 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes !Weacknowledge the receipt of your mail. Basis
your request, we have created a Follow up 1, your request number is 95764592.The technician
will visit your premises as soon as possibleWarm Regards, Customer CareCall Us at:-
39883333www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Wednesday, June 15, 2016 5:51 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
Awaiting for a reply.
Did not expect such pathetic service.
Thanks,
Shiladitya
On Tue, 14 Jun 2016 13:10:53 +0530 "shiladitya dey" wrote
Dear Team,
In reference to my below mail I have not received any communications from your side.
It is quite unclear whether your core team and service technicians have any sync.
I have been messaged twice about technician visits whether no one has appeared for the work
order or had the decency to call and confirm the service issue.
Great going Eureka forbes team...! This is what you mean by after sales service and AMC.
Thanks,
Shiladitya
On Fri, 10 Jun 2016 17:05:48 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes ! We acknowledge the receipt of your mail. Basis
your request, we have registered your complaint, your complaint no. is[protected]The
technician will visit your premises within 2 working days
Warm Regards,
Customer Care
Call Us at:[protected]www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Friday, June 10, 2016 4:29 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
This is to bring into your notice that I am using your product, Aquasure Smart Water Purifier
[protected]
for a long time.
On 05/06/2014, a technician visited my place for a requested service. After closure, the
person spoke about rather insisted to get an AMC done. On his words and foreseeing the benefits I paid
Rs.2, 600/- and registered the AMC (Contract Receipt No.[protected].
The technician confirmed that there are two mandatory services and reqd. replacements in one
year and simply vanished after the payment.
I never received a call/SMS from Eureka Forbes nor the "promising technician" and also did not
receive any Euro smile membership card during the AMC tenure of two years what the Service person committed. My case was completely forgotten by your Co. Eureka Forbes.
Now within the last few days I am receiving SMSes for renewal of my AMC for which it struck on
my mind on the above AMC. Surprisingly, I was remembered by Eureka Forbes when payment has to be taken from me after two years.
I also called your service centre to at least accommodate two services as the AMC is just over by 5 days but the person-Govind repeatedly spoke about paid services and payments. He was not able to register the complaint as well.
This is what I will be expecting... (i)free service in the AMC I have paid for but never availed OR
(ii) a free extension for some time.
Looking for a positive and early reply.
Shiladitya Dey
[protected]

Bought aqua guard enhance 1.5 months back.Unit stopped working now.worst part is service is very poor.I am calling service centre every day and till now no body turned up.The brand new product is not working for last ten days and no body is bothered to attend.Will strongly recommend not to buy any aqua guard product since having poor quality and too poor service.

One intrusion alarm with accessories was ordered for rs 35, 000 vide order cum receipt # 01187 dt.25/5/2014 from manjunatha c m sr. Territory executive of ms ramaiah layout, tumkur road, bangalore.
At the time of installation in dec.2014, they demanded additional rs 11, 000 for gsm dialer which was not told to me at the time of booking.
I requested cancellation of order and refund and they refused and left and since then had not cared to contact me for the past 18 months.
Request immediate refund of my booking amount for the following reasons
No transperency of pricing and nil after sales service.
Sumana ravi
Bangalore

I had purchased Aquaguard Reviva RO+UV+TDS two months before on 24th Apr'16. After numerous follow ups with the sales executive Manjesh and call center till now I have not received invoice and the puchased product details are also not registered for warranty. They just skip by telling in two days I will receive invoice and details will be updated.
What kind of service is this that the customer has to follow up with these issues. Is it like sales are being fraud???
Please look into this or else let me know the right forum to escalate.

We parched a Aqua guard re viva in last year 28 July 2015 it is under warenty period, now i am facing problem in this i called 10 time to its customer care Exucative & his seniors also they told me to resolve the problem in 24 to 48 hrs but no one actually resolve the problem, last night i talk with Area manager Mr. Avdesh Shrivastav & he give me omly assurance that he will resolve the problem in 2 hrs, & After 2 hrs he is not responding to my phone.
please help me & take disciplinary action on all these man who are cheating me from 1 month

As per advised by compney exacutive i have changed filter of water purifier. But now it is overflowing. Now your copmney exacutive even not attending call. Because of overflowing, water has damage carpet, my 1 yr kid skit on flor and got same injuries.
I think it is sufficient causes to take a legal action for poor services.
So kindly take necessory action as soon as posible.

Our Aquagua Reviva water purifier Wall fixing stand damaged last 8 months back We Have AMC for purifier we Complaint from Last 8 Months There was not response to replace the wall fixing stand kindly replace the same as soon as possible

our address
V. SRINIVASA RAO
PLOT NO 172, Ravi Colony
Mahendra Hills, East Marredpally,
Hyderabad-26
mobile no. [protected], [protected]

I have told by senior technician mr. Padbanabhan and sundar raj, my filter will be made in same condition, the way it was purchases with all future working condition, with in week or max 2 weeks time, and they offer me 1 year extension of amc due to all this issue, i trusted there word, said ok for 1 year, i thought this issue will not happen again, and all my reported issue to them will be corrected as per given time both have said,


But still i am waiting for them, when i call them they say we will get back to you,

And again same story started, they way eureka forbes respond to customer.

I can wait any more i want my amc money or extend complete 2 year amc and improve the service.

To tell you there is no mean having amc with you guys and we buying water from out, when you not able provide the proper service, you can play with customer life, hope you know unhealthy water how much dangerous...

Thanks
Suriya

Team,

Can you escalate to higher management of eureka forbes, we been told with in week uv light part will be replace, it was really socking to know that complete amc period it was not working each time service engineer from eureka forbes, say's light indication is remove and not required, but they say uv light is working by seeing the uv bulb, does not confirm that light is working on filter...


I want the standby filter with same feature, if eureka forbes team not able to get the uv light part in time. or return my AMC money, when you not able to give the server there is no mean of having AMC charge..

There is no mean that complete 2 year they waiting for parts, then for what they taking amc when part not available with them.

Want Higher management innervation

My complaint no is 87667621. I have contacted aquaguard for change of filter for aquaguard NANO RO. It has not been changed till now and I have not got any reply from company's end. I lodged my complaint on 16th June 2016, and company executive promised to send technician in 2 days. I am ready to pay the amount company is asking, then such a pathetic service.

Hi,
I am fed up with the response of the customer care people even after so many complaints for a single issue (Problem) in my water purifier.Instead of explaining the same problem again and again am just giving the complaint numbers. So, that you guys can have a clear picture of how many times & how many days i have been waiting for the problem to get rectified.
Here are the complaint numbers:
1. [protected]
2. [protected]

Hi this is asha. i have bought aquasure expert water purifier on 31st may, 2015. it started leaking from the second day of installation. from then we given many complaints. the technicians use to come and say some reason and use to go. this happened more than 10 times. we asked for replacement but they didnt agree for that. now one year has passed and that purifier is leaking again. this is 3rd time leaking this week. please help us what can we do now to resolve this issue. will they atleast replace the product now?

My customer i'd is [protected] and registered mobile no is [protected].

I am facing issue with my aqua guard set for the past 4 days and till date none turned up to fix the issue though raising multiple tickets and calls to customer care.

I have raised my first ticket on 16/6/2016 and ticket no is 87664640. Unfortunately this ticket has been closed stating problem is fixed. I wonder how the service man named ganesh (Mob no - [protected]) was able to fix with out visiting my home. He called me that he will attend the issue on 16th and took my adress, land mark and other details but didn't turned up. I have taken off to my office and waited for him on whole of 16th june 2016. Its lop of rs 7000 for me. On 16th evening he called me and told that he struck up some where and come by next day 17th june 2016 by morning 10 am. I agreed for it and took permission for 3 hrs in the morning from my office. I made several calls but he didn't pick up. I kept trying and he picked once and told that my area will not come under him. If that's the case he should have updated that earlier but he didn't. Worst part is he closed the ticket stating its fixed.

Next i have raised new ticket by calling customer care and the ticket no is 87685442. Again the ticket got assigned to same technician ganesh. If he is not the right person for my area i don't understand why they assign the ticket to that guy.

Its been 4 days since i raised my second ticket. I didn't receive a single call either from technician or from customer care. Only when i call they just say "sorry for the inconvenience" and read out all my details from the screen. I fed up hearing that again and again. Today i have called twice to customer care and they told that the issue would be fixed at any cost by today.

Thank you
Prasad m