Eureka Forbes Complaints & Reviews

I am sudhir pande, a resident of kalyani nagar pune-411006. I have complained about the non functioning of aqua guard for three days by sneding the msg "req", but so far there has been no response. I am unable to contact the relationship manager on phone as all your numbers give a standard response of asking us to send a "req". It is rainy season and water has a lot of impurities. Pleas expedite t.

I bought this water purifier about 18 months ago and renewed its warranty on 9th june 2016 (valid up to 8th june 2017) by paying rs 4440.
After about 14 days the connecting pipe from the water source to the instrument, provided by the company, forming part of the equipment broke and i duly complained to the local service center.
In spite of my repeated calls, the company never cared to repair the defect. we are forced to buy potable water from market.

I had logged a compliant of water purifier dated 13/7/2016 by request no[protected].I am very sorry to say after 2 days complaint still pending.I call to your customer care representative and told about the leakage of water ...But no response till date.kindly look into this matter

Refer above complaint no. I got an sms saying that the request number [protected] has been allocated to technician mr. Balaji r ([protected]), he did not turn up that day.

On 14th i called up your call centre to say that no one has come so far and immediately i get an ams, saying that the above request no. Has been allocated to technician rajesh kumar p ([protected]), i called him upend he said that he is from another area and to contact balaji. After about a few minutes
I get an ams saying that "your service request no. (As above) has been completed by service technician mr. Rajesh kumar.

Again i had to call your call centre and they said they will escalate this and it was a mistake and the complaint as such has not been closed. Now i get another sms at 6.01 pm on 14/7/16 that the request no. Is [protected] and has been allocated to mr. Balaji r (Once again). Immediately i called up balaji and he never attended to the call till 8pm. After that i noticed an sms was there stating that the service request has been attended to by balaji.

Today, again i called up your call centre, and i get another sms at 12.46 pm with a new request no.[protected], again saying that balaji will be attending to you shortly.

It is 4.10pm on 15/7 and after calling up your call centre, i was given the number of one balamurugan ([protected]), i just spoke to him and he said he will check and call me back.

This balaji never answers calls, why do you have to give the numbers to us when these guys do not attend calls.

There are so many water filters in the market today and we selected your brand because it is one of the oldest company and doing reasonably good. If you can't revamp your service dept., its pointless you being in the market, by the word of mouth your reputation will be spoiled.
I would suggest you sack your in-efficient service people and get dynamic people to work for you or otherwise customers will throw you out.

Sorry, i have to be harsh but that is the reality and this is not the first time this is happening to me from your company.

I am one of the many unlucky customers who unfortunately bought a eureka forbes product and now realizing that it is one of the biggest mistake. i got a new dr. aquaguard magna water purifier installed on june 20th 2016 and on the same day it stopped working. the technician came the next day and found that the unit has to be replaced and left the immediately without even advising what i need to do next for replacement. after a lot of phone calls and escalations to the customer care and social media the service lead came on july 5th 2016 and said the unit will be replaced in 3-4 days. it has been 10 days now and the same service lead does not have a clue on what is the status. i am really getting frustrated day after day as there absolutely no clarity on what is the happening. my cust id is [protected].

I did amc for 2 years. whenever i place a lodge a request for service, they delay in the process they don't attend. very bad performance.inspite of doing amc we have to suffer like anything. my tap is not working i had placed complaint but nobody came to attend the problem yet.

Another incident happened, earlier i had a problem with the tap, somebody came but could not solve the problem properly.

Sir,
I had purchased water purifier RO by online about 7 months back. Now it's not working. I had sent service request by online 7 days back. But no reply and again I complaint through your customer care number. But wait for 2 days and no response. I again contact customer care and they told will attend within 24 hours. But after 48 hours on response. At the time of purchase you promise me prompt service and this is cheating. So I am compelled to buy another RO plant of another company and so I want to refund the amount paid for this and you can take back this product.
I may wait for 24 hours more for your response and if no response I shall by another product and proceed to consumer court for my loss and your cheating.
My mobile [protected].
Binu.A

Manish agarwal added a new photo to eureka forbes's timeline — feeling cheated with mohan agarwal.
Yesterday at 2:07pm · dhanbad ·
‪#‎fraud‬ ‪#‎cheat‬ ‪#‎malpractice‬ ‪#‎breachof‬ contract ‪#‎harassment‬ ‪#‎poorservice‬ ‪#‎torture‬ by service engineer and call centre representative of eureka forbes
I was your loyal customer for more than 15 years and we have used almost all of your products be it airpurifier or vaccum cleaner or water purifier since decades, we know you are india's biggest direct marketing company and you have your principal of doing business, your services are too expensive but since it is not available in market and even we donot want to experiment we always prefer for your amc contract.
As you have a wide network and a strong service support there must be a system looking after the contract and contract period of customers, 1st of all your engineer always give pressure to go for long term contract (he might be getting commission for it) and when we find no other optiin we also go for it coz we are saving on long term contract and we know that now we are under companies clutch and we have no option left.
Now i went into a 3 year amc with m/s paul enterprises of manaitand, dhanbad franchise of aquaguard eureka forbes on 28/10/2013 till 27/10/16 and unfortunately this machine broke down on 29/06/16, i wonder even if i have got any periodic service in this period or not, anyway on 30th your engineer visit and said that the machine is out of service and he will only check the fault once we pay him his visit charge of rs. 400 or he can even do that if we py him 250 without receipt, i asked him to check on a valid receipt so he charged me rs.400 and told me that the candle and carbon needs to be replaced for which either i can pay rs. 1100 charge or go for amc @1685, when i said him that this machine is under warranty he simply refused and said we run on a nationwide service and we have our system to check and this machine is out of warranty, than he started pressurizing to go for a 3 year contract but since i was on a doubt that this is in amc period but since no option left i only asked him to make it a 1 year amc, coz i have to go outstation next day and i was not in a position to search for that piece of paper (earlier we used to trust you so we are careless this time, and its my fault)
But whrn i returned back and searched for the paper i found it and i was surprised that this is the modusoperandi of company (whom we trusted blindly earlier) to sell a 3 year amc and then deny after a period of time.
When i complained to call centre on 07th of july vide complain no 96019780 where mr. nandlal told me he will return back to me within 2 days but he never did that then again i called on 13th july this time sonali picked the call and told me that it's my duty to show the contract paper to engineer which i found to be a nonprofessional attitude of her complain no 96073049
Now i feel i have no option left than to switch to ‪#‎kent‬ water purifier and ask all my friends and relatives to beware of this ‪#‎fraudulent‬ by company representatives.
Attach is both the contract paper

Hello all,
I am using eurekaforbes water purifier from last 6 years.
Currently i just frusted because of service getting from you stupid peoples.
I was complaining from last 3 months for not working status but every time one person come sees & he every times tells us that your machine is old & we will not come to give service you after this. I think this is their marketing strategy. But i am chairman of my society & i can give such a bad feedback regarding this to other members who willing to buy new purifier.

If you are not going to do any serious action this region officer then i will raise a complaint in consumer court.

I have wasted 18000 for this machine and i also done amc of 4000 per year (Total 42000) & i am getting such bad service. I am just fed up.
I called to head office also but till no action has been taken. I think other purifier is giving good service than this peoples. So please dont select eureka forbes & dont waste your money.

Dr. aquaguard (eureka forbes) — service is very painful for customer's and they don't care customer's money and time

We had purchased one dr. aquagard ro+uv. during the installation engineer did not installed properly after installation we found some leakage, we are also facing some tds problem in water. at the time of installation service engineer did not check pre and post check of tds of my djb water although i requested them but he refused our suggestion. therefore after filtration of water tds value remain very higher that is not good for health. i raised my concern many times to company’s customer care vide their reference no. 88021244 dated 05/07/2016 n& 88115496 dated 11/07/2016 as well as through email so many request sent to customer care no & email id but they did not solve my problem it’s long pending issue since 05 july 2016. aquagard service is too bad and do not care customer’s money and health. aquagard customer service very cheap and very painful for all customer’s and no one take any ownership from aquagard.

I submitted an order for a vacuum cleaner on eureka forbes website and made an online payment. the product was supposed to be delivered in 5-7 working days but it has been over 5 weeks and there is no trace of the product. customer care is not helpful and the representatives absolutely refuse to transfer the call to their managers. i have talked to representatives in hyderabad, bangalore, and mumbai call centers and none of them had any information about my order. also sent an email to their customer care email id but no response again. i would never recommend anyone to buy any product from this company. they have no respect for customer. absolutely unprofessional and unethical people and company.

That i shifted to ghaziabad on 12 th may 2016 and was in need to get a r. o water purifying system installed at my residence house no 50 judge colony
That i made enquiries from the call centre on internet about product of e
Eureka forbs dr. acqua guard and selected model megna
That sri praveen having mobile number [protected]along with sri abhishek came to us alleging themselves as persons from marketing team of dr acqua guard and offers their service. i informed them that the company is offering a free gift of watch. sri praveen offered me to provide the megan r. o. system on payment of rs 15490/- and promised to ensure gift and the product promptly and further stated that there is no need to order on line
That relying on their statement i paid rs 15490/- to them and they issued me receipt no 028773
They got the r. o. megna delivered and installed but did not give me the gift as per promise
That on being asked for the gift they made an excuse that the same will be received by me separately through courier and asked us to wait for some time and since then they are befooling me and this way cheating me
That i understand that this is an act of fraud by the sales person of the company m/s dr. acquaguard. i have come to know that the gift on purchase of the product has been received by them and they are cheating me
This shows that the sales and marketing team of eureka forbes dr aqua guard consist of cheaters and are not trust worthy

I had purchased a new magna hd +uv 2 months back. Since installation the junction nipple of the waterline distributor is faulty. Everyday we have to open the delivery pipeline insert a matchstick into the delivery junction to set right the washer and then only the water flows. Escalation to the local service people yielded no result. I am attaching the video of the faulty part. Please help.

A sales woman came and I ordered this product on 9th July. I gave full cash 9000 rupees. No product nor a call from them. I'm done making calls to its customer support. When i call that sales person, she is not picking my calls. And customer care asking only apologises. Should have checked their reviews before giving money. Now I don't want their product but to return my money. please give back my money. Hope this forum helps me.
Receipt no. 032538
Complaint no.[protected]one of my complaint no.)

We ordered product (aquaguard magna green ro) online (with reference & guidelines through your agent) on 26th june & got it delivered on 28th june. two persons came for installation.

They opened the pack & tried to install, later they came to know that "screwing problem (improper screwing)" was there while receiving the product itself.

So, we raised a complaint regarding this issue, request id is: "95961537".

Even though we tried daily there was
No response from their side.

We spoke to their higher officials in chennai, they said "we will replace the product within 12 th july 2016"

Its 13th of july now, but there is no replacement so far...


Customer care people repeated 3 statements regularly
1. we escalated the complaint
.2. our executive will attend today
3. sorry for the inconvenience

As they are taking too much time for installation as well as to respond properly, we want to "return the product"

It has been a week since i got in touch with eureka forbes service engineers to move an ro unit to my new house.
I have been following up every day with the customer care, and every day i have been promised that a service engineer will be sent, but i have yet to see hide or hair of him. when got fed up of the delay and asked the customer service representative to escalate the call to a manager, he gave me a mobile number that number turned out to be fake.

They always refuse to give a timeframe for responding to service requests.

What do i need to do to get someone to uninstall and move that box?

I have told by senior technician mr. Padbanabhan and sundar raj, my filter will be made in same condition, the way it was purchases with all future working condition, with in weeks time, and told me they will copy me in mail whcih they going to send to hihger management about extension of amc due to all this issue, i trusted there word, i thought this issue will not happen again, and all my reported issue to them will be corrected as per given time both have said,


But still i am waiting for them, when i call them they say we will get back to me in some time,

And again same story started, they way eureka forbes respond to customer.

I can wait any more i want my amc money or extend complete 2 year amc and improve the service.

Date: 11/07/2016
To,
CEO,
Eureka Fabes
B1/B2, 701, 7th Floor, Marathon Innova
Marathon NextGen, Off Ganpatrao Kadam Marg
Lower Parel, Mumbai – 400 013, India.

Sub: Non-performance of services of Service Contract Receipt No.[protected] dated NIL. Validity Period : 18/08/2015 to 17/08/2017.

It is understood that Eureka Forbes has given franchise at Ahmedabad and on behalf of Eureka Forbes, franchise owner has contacted undersigned to undergo Service Contract of RO installed at our home. We have paid Rs. 7820 for Service Contract which is valid from 18/08/2015 to 17/8/2017.
No person from Eureka Forbes has come to our home since 16/08/15 for carrying out the regular maintenance activity which is planned to be carried out periodically. On the receipt name of the person is written as Sanjay Parmar and his Contact No. is [protected]. (Copy of which is attached herewith for ready reference). He has been contacted number of times to bring out maintenance card and carry out maintenance but the person and franchise owner are not bothered at all and did not carried out any maintenance activity although about one year is going to expire since the contract was made.
This is a cheating on the part of Eureka Forbes as after taking money for taking Maintenance Service Contract, no maintenance has been carried out by Eureka Forbes.
You are requested to,
1. Terminate the services of franchise at Ahmedabad as the franchise is bringing bad name to Eureka Forbes.
2. Deputing some other maintenance agency for carrying out maintenance of RO & the validity should be two years from the date of maintenance activity starts.
If no action is taken by Eureka Forbes within a week, the undersigned reserves the right to go to Consumer Forum/Court/Resolve to filling the FIR in the police.


(Sanjay Gupta)
Mob: [protected].
Email id: [protected]@yahoo.co.in

I purchased dr. Aquaguard classic on 05/12/2015, as per request of dr. Aquaguard boys and my order no.:[protected] and after that two months only i drank clean water through the same. But water through dr. Aquaguard was pure or not i never tested.

And from the month of march 2016 only raw water (Color water with iron mixed reddish) is supplied by dr. Aquaguard and i made phone call to the person in his mobile no: [protected] who installed the same and his reply is simply that he is now not working with dr. Aquaguard.
And lastly i called to[protected] one boy attend the complaint and replied it will not be rectified unless i arranged for another new different type candle which is having with them only. Now i am suffering what is there to get justice please. And save me from such type of cheat.


With regards
Sujit kumar das
236 (A), near rpf barrack, hijiguri rly colony
Dist. Tinsukia, (Assam)

Mobile no:[protected], [protected]

I had put in a request for dismantling and reinstalling aquaguard 5 days ago but i got no response. After getting no response for 2 days i sent email to the concerned executive and still have not got any reply. I called the company again this morning, and after keeping me on hold for a good 20 minutes, they told me that i need to put in a new service request and that they'll get back to me in 2-3 days. This behavior is quite contrary to what they commit during the purchase.