Eureka Forbes Complaints & Reviews

Dear sir,
we have purchased the water puriifer (model: dr.aqua magna hd ro + uv). now the water outlet valve handle had broken.now the water purifier is under warranty period.already complaint logged to customer care, complaint reg.no. 87763188 dated 21.6.16. but still did not rectified the problem.
Again three times remind the problem to customer care.please solve the problem at the earliest.

I own aquaguard water purifier booster model since 2010.. bought it from hyderabad and getting good service. i have moved to cochin on 2013 and renewed amc till 2016 sept.

This year regular service was supposed to happen on april 2016. no one turned up. i have requested fr service on 6th june.

Even after calling for almost everyday, no technician was sent for service


Request was escalated to 3 levels. still no luck

I had purchased an aquaguard water purifier neo on 22.6.11. After 2 years it had giving me problems. I had shown at jawahar nagar service station and they had changed the sensor which i think was not required. It worked for some time and the red light started blinking continuously. Since last 2 years it has not been working as the red light keeps blinking. I do not want to get it repaired from jawahar nagar service station as i do not trust them. Please get it repaired at the earliest.
Thanking you yours sincerely
Anuradha goyle
L 1 b university of rajasthan
Jaipur
Rajasthan

I am purchased one ro uv model aqua guard form your representative on 6/3/2014 by instalment & exchange scheme. on that time the representative told me after completion of instalment we will give the bill & others documents. but i am fed up with the behave of customer care representatives. at least 15/16 time i spoken to the customer care & every time they replied me that within 2 days we will solved your prob but its six month passed they cant solved anything yet. also i talked to jamshedpur office they will also said after year ending will will send the documents april 1st week. but till date they have not come april 1st week.
I am fed up & surprised the way of dealing of such a branded reputed company.

Details of cheques given to the representative & cleared from state bank of india, are are given below:-
Cheque no date amount
643637 6/3/2014 2750
643638 10/6/2014 1250
643639 10/9/2014 1250
643640 10/12/2014 1250
643641 10/3/2015 1250
643642 10/6/2015 1250
643643 10/9/2015 1250
643644 10/12/2015 1250

Machine owners is my wife's name susama banerjee, mob no [protected]

Kindly solved the problem as earliest

I bought the aquaguard magna uv on[protected] for my parents who are living at my native place at ismailabad, kurukshetra-136129. it has been delivered on 14th june, 2016 and raise request to customer care for installation on[protected] but customer care is not taking serious my request and day by day manipulate to us and said "your request has been forwarded to concern dept. and technician will contact you shortly" but till now nobody reached there for installation.

Please let me know below points.

1. do company provide services only to metro citizens??
2. why customer care don't provided request number for installation?
3. is it customer responsibilities for take follow-up on daily basis regarding such requests?
4. is company responsibility only for selling?
5. why only customer bear such harassment by company. (10-15 days wait, spend money on call every day for followups)

Dear Sir/Madam,

As per above mention complaint number, I am very sorry to purchase your product Aqua Amrit. Tap leakage is still not resolved.

Compaint done on 22nd June, 2016 but still it has not been resolved, daily I have to call twice or thrice but noone in bother.

I will not recommend anyone in furture for taking your produuct.

Very bad service.

Good day

Please note that my aquasure nano ro is under 2 years amc.
Registered mobile no [protected].
Today technician visited my house and demanding 2200 rs for changing the membrane.
I hope i am under amc and any membrane is under warranty for a period of 12 years. So why they are demanding money. It's totally fraud.
This will be dragged in social sites if this is not attend ed by this week without any charges.
This is the reason we have taken amc or to get harassment. What feedback we can give??
Kindly acknowledge this email.

I purchased AquaSure Xpert from M/S Vasnth & Co on 22/10/2015 ( Bill no.[protected]).I lodged a complaint of taste variation on 14.06.2016 (Ref:[protected] After repeated follow up it was attended on 18.06.2016 by company technician.Since he did not service properly tank started leaking and the display went off.Then I lodged a complaint on 22.06.2016 (Ref:[protected]. One Mr.Madavan ([protected]) attended on 24.06.2016 evening. He said that due to the fault of the technician the board is gone and will be rectified before 28.06.2016 and asked us to directly contact him in this regard.Still I call center in this regard (Ref:[protected]and I was told the problem would be rectified on 28.06.2016 itself.Since no person came till evening I contacted Mr.Madavan he told that I shouldcontact him only and would resolve the problem on 29.06.2016.But When I contacted his no several times he kept on rejecting my call on 29.06.2016

I purchased Dr Aquaguard Magna HD RO UV water purifier in October 2015 and is still under warranty. The machine was working fine for 7 months and then the trouble started. I first complained about problem with my machine on June 11, 2016(Saturday). The technician came and did something on June 13, 2016(Monday) and it was working for a day. After 2 days the machine stopped working and we again complaint to the call center and they raised a ticket. The same technician came on 16 June 2016 (Thursday) and said that the sensors have stopped working and needed to be replaced. Since he was not carrying the part he said he would come next week. Next week the technician did not come and I again called the call center and they sent another person on 24th June 2016 (Friday) after repeated calls. The other technician too said the sensors are not working and is currently in shortage and he will bring it on Monday. On June 27, 2016 the technician came and replaced the part and it was working fine. But to our utter shock after 2 hours the machine again stopped working. I called the technician to come and check again to which he responded that he will come in 2 hours. Today is 29 June 2016 and we have still not heard anything from him. Have called the Eureka Forbes call center multiple times in these 2 days and still have the same response "Sorry for the Inconvenience, we will do our best to resolve the issue". This is heights of testing patience of customer. I have spent about 18k to install the machine and still I am not able to use it. The saddest part is none of the technician answers the call even if we call from other numbers. Completely pissed of with Eureka Forbes service. There technicians are not competent as they have employed fools. Please dont purchase any product of Eureka Forbes.

They are really cheating by selling ever worst machines. Let me explain their cheating.
They are selling the machine simply we make pure your water and we will challenge that we are only here to purify your water. But after selling their product they are telling it will not work for metro water.. Or it will not work for bore water. Their ultimate aim is to sell.. Only after selling they will say it will work or not.. Worst.. They do it for incentives and commissions..

Dr. Aquaguard magna hd ro + uv + mineral cartridge + biotron purchased on 17/6/2016 and product received on 20/6/2016 on afternoon. For installation i called your customer service on wednesday 22/6/2016 but till the date no response of installation. I need explain for the delay and your service. For installation almost 11 days over receiving product.

I booked and paid for the above water purifier on 22/5/2016, which was to have been delivered within in 5 working days as per the sales eureka forbes rep mr. Mukesh saini . Canceled the order, when even after 10 working days the water purifier had not been received by me. On repeated calling to mr saina regarding returning of my payment he informed me that he would return my money the moment he would make a cash sale, but not later than 15th of june . However as of today my money has not been returned to me .
Therefore request you to look into this issue and ensure that i receive my money within the next 24 hours

I purchased a water purifier from one of the direct sales guy (Sekhar bachar) from eureka forbes. During making order and taking the cheques, he confirmed me that he will give me a product of "dr aquaguard-eternity model". But he delivered a product of "aquaguard-eternity model" by courier. As far as i know only "dr. Aquaguard product" can be sold by the sales person from eureka forbes that he only confirmed to me and any "aquaguard product" can be available at any showroom or so. But still he delevered the same.
From the last 2 days his mobile is switched off.

Please note : i purchased one more item as "ironil - a extra iron guard" along with water purifier and i paid the amount by cheques to "eureka forbes". And he doesn't give any bill for 2 products but only gave a delivery challen of water purifier.

Please help.

Dear Sir/Madam,

I purchased Dr. Aquagaurd booster online on 21st June 2016. I paid 100% in advance to eureka forbes. Telsales person never mentioned that this product make so huge noise during function. I have 7 months little baby and can't sustain this noise. I already registered a request to return this product and since then eureka forbes stopped calling me.
Name - Amol Dhakane
Customer ID - [protected]
Complaint number - #001777

If I will not get feedback in next 2, 3 days then I will escalate this matter to Mr. Raman Venkatesh, CEO of your company

I had placed an online order for dr aquaguard magna ro filter with customer id: [protected] on may 17th and i received the item and installation has been done. No issues here.

But, my wife, rekha chenabatni also booked the same item without my knowledge. Her customer id is: [protected]. I had placed the cancellation request on eurekaforbes website on may 24th and the cancellation request id is: 001608.

But there is no refund until now, 20/06/2016, and when i call the eurekaforbes, e-commerce helpline,[protected], every-time they say they have not received the feedback from their head office. Kindly expedite and see to that i receive the refund to the same card with which rekha chenabatni booked this item. - thank you, praveen chenabatni, rekha chenabatni.
Dear customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka forbes team.
On jun 20th, you mentioned that your customer care team will get back to me. Its june 27, its been 7 days, no one called me yet. Kindly resolve this issue at the earliest. - thank you, praveen chenabatni, rekha chenabatni.

I, Shambhu Dvivedy, purchased Enhance RO 7liter capacity water filter system and it is under warranty till Sept. 16. It is not running as it is is not taking and ejecting water.
Address : Shambhu Dvivedy
H.No. 634
Sector-12
Panchkula
Haryana-134112

Mob. No. +91 [protected]

Hi,
I have put my service request about re installation RO water purifier. The request was placed with customer care on 6 days before and I received request no 95788631. Since then I have been calling to customer care every day and I am assured that the service agent will come and do the needful. They gave me the mobile no of the area manager and I have been requesting him for last 3 days to send someone for re installation. I have a kidney patient at my home and it is very important for her to take only purified water.

In spite of follow up for 6 days, our service request in not honored.

My id is [protected]. I had purchased aquagaurd model enhanced uv+. I have been covered annual maintenance service. Though there is reminder mail and reminder service request but no technicians visits to take up request call. Rather last time when they came for service they broke my tap. I have to replace it with a new one purchased from. All problem started just after completion of one year of the machine. I had put many service request all in vain.
Requesting to be give directions to the technical team to complete my service and also extend my annual maintenance service. As per the the contract they are required to put in service within 6 months that is in a year 2 times.
Thanking you
Arundhuti ghose

Dear Sir/Madam,

It is very much unexpected from such brand like Aquagurad (Eureka forbes).

Recently I have exchanged an old aquagurad with Dr aquagurad Magna (RO+UV). For my previous aquagurad I have AMC also. Hence, during exchange I confirmed from the manager visited my house and he said that that the AMC will be adjusted accordingly. Around 20, 21st of May he visited and placed the order for new Dr. aqaugurad...

Dear Team,

What is wrong with your services?

I am completely fed up on your customer service behavior.

I expect a revert; it is evident that you guys are no capable enough to keep upto your promises by the no. of negative feedbacks you have in all consumer websites.

Inefficient staffs in all level.

Service Request/Complaint Nos.
[protected]
[protected]
[protected]
[protected]
Follow up 1, your request number is 95764592

Thanks,
Shiladitya
-- Original Message --
From: "shiladitya dey"[protected]@***.com
To: [protected]@eurekaforbes.com
Subject: Re: Customer ID : [protected]
Dear Concern,
The level of customer grievance that your organisation offers is intolerable.
Still you guys are clueless on how to cater the issue. And whoever calls me, only says "I will
look into this." and the concern is you that guys are so indecent to arrange a follow-up.
I am not aware how can a company of your reputation can be so deaf in case of feedbacks.
Please check your third party service centers that are easily bringing down your name or at
least my trust.
Thanks,
Shiladitya
On Wed, 15 Jun 2016 18:13:13 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes !Weacknowledge the receipt of your mail. Basis
your request, we have created a Follow up 1, your request number is 95764592.The technician
will visit your premises as soon as possibleWarm Regards, Customer CareCall Us at:-
39883333www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Wednesday, June 15, 2016 5:51 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
Awaiting for a reply.
Did not expect such pathetic service.
Thanks,
Shiladitya
On Tue, 14 Jun 2016 13:10:53 +0530 "shiladitya dey" wrote
Dear Team,
In reference to my below mail I have not received any communications from your side.
It is quite unclear whether your core team and service technicians have any sync.
I have been messaged twice about technician visits whether no one has appeared for the work
order or had the decency to call and confirm the service issue.
Great going Eureka forbes team...! This is what you mean by after sales service and AMC.
Thanks,
Shiladitya
On Fri, 10 Jun 2016 17:05:48 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes ! We acknowledge the receipt of your mail. Basis
your request, we have registered your complaint, your complaint no. is[protected]The
technician will visit your premises within 2 working days
Warm Regards,
Customer Care
Call Us at:[protected]www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Friday, June 10, 2016 4:29 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
This is to bring into your notice that I am using your product, Aquasure Smart Water Purifier
[protected]
for a long time.
On 05/06/2014, a technician visited my place for a requested service. After closure, the
person spoke about rather insisted to get an AMC done. On his words and foreseeing the benefits I paid
Rs.2, 600/- and registered the AMC (Contract Receipt No.[protected].
The technician confirmed that there are two mandatory services and reqd. replacements in one
year and simply vanished after the payment.
I never received a call/SMS from Eureka Forbes nor the "promising technician" and also did not
receive any Euro smile membership card during the AMC tenure of two years what the Service person committed. My case was completely forgotten by your Co. Eureka Forbes.
Now within the last few days I am receiving SMSes for renewal of my AMC for which it struck on
my mind on the above AMC. Surprisingly, I was remembered by Eureka Forbes when payment has to be taken from me after two years.
I also called your service centre to at least accommodate two services as the AMC is just over by 5 days but the person-Govind repeatedly spoke about paid services and payments. He was not able to register the complaint as well.
This is what I will be expecting... (i)free service in the AMC I have paid for but never availed OR
(ii) a free extension for some time.
Looking for a positive and early reply.
Shiladitya Dey
[protected]