Eureka Forbes Complaints & Reviews

- date of issue : 11th april 2016
- motor / pump doesnt pump water
:the motor even though trying to pump water does / is not able to generate enough preasure to fill the tank . Showing clearly faulty motor component.
After repeated calls to the customer care center, there is absolutely no reply from the service /third party to replace the motor.
This has happened in the past when few months after buying the...

Poor service from eureka team

We have taken an amc for aquaguard dated 11/10/[protected] however not a single time, our amc servicing was done on time. Every time, we have to remind the team to come and service. Last two years, its the same poor service standard. This time also amc was due on 11th april, however the contact person anoop ( [protected]) mobile is switched off.
Today we faced some power issue and lodged...

I, booked a dr. Aquaguard eterniti through on line on their site (Order id is [protected] and customer id is [protected]), the same has been received on 07 mar 2016 and kept with me with package. I need to replaced/change with this product to dr. Aquaguard magna uv. Necessary replacement form has already been filled through on line and request id is #001215 on 15 mar 2016. The following complaints also filed:-
95029476
95058548br...

Palash sharma, a service engineer of eureka forbes had visited our residence for regular service of the water purifier (Eureka forbes - dr. Eternity) on 29.03.2016.
This person failed to provide proper service for the purifier and had broken the quartz glass pipe inside the purifier. This was not all, what he did next was, he made a direct connection from the water supply pipe without giving us any information regarding this. Thus,...

I am very dissapointed with genius + model aquaguard from eureka forbes. Since day 1, there has been a problem in it . It sudeenly stops working . Now the tds regulator is not working . I am getting 400 tds as output from the machine.
The problem starts from day of online purchase.
:- installation is done aftera month of purchase
:-product motor is deffective from day 1.
:-after product is replaced, the product...

On Wednesday, 9 March 2016 5:20 PM, Vijayalakshmi Subramanian wrote:


Dear sirs.

I submit the following.

I have eureka forbes aqua water purifier pump model and the same is covered under contract no[protected] dt 20/08/14 for two years . As per the contract, candle is to be changed once a year and the due date for replacement of candle is 20/08/15 . . I was out of India from June to Dec2015.....

Dear sir/madam,

This is regarding my eureka forbes water filter (Model st-2000) and my customer code number is [protected] in the name of annamma lukose.

I am associated with eureka forbes from the past 15 plus years where we have various products of your company.

This complaint is regarding my eureka forbes water filter. Every year i take an amc for the water filter and there is not a single time...

Hi team,

Again how this is marked as resolved,

Being the platinum customer of yours, what kind of service you giving and asking the complaint number from client, you should able to pull all such thing from your system once the complain are register with hd .

Same i have updated in amc feedback form which i been told i will be getting update in 1 weeks time, and again it's same and no reply...

I have received a call from customer care and I asked you are disturbing my daily life. According to him, Machine can not be replaced, as we don't have provision to replace machine, and I asked after how many visit you decide that problem can not be resolved. Executive told we don't replace machine, I asked if you can not resolve the problem then also you disturb him daily, what is the method? He simply answer i can only send my executive...

Case i purchased eureka forbes aquaguard enhance ro +uv water purifier on 30.08.2015 from saravana stores, t, nagar, chennai -600 017 by paying rs.17, 000 plus.Invoice number 329760 it was installed in two days of time.

The machine suddenly slowed down in the first week of january and in a week's time stopped working completely. I lodged a complaint in the customer care telephonically ( complaint number[protected] and was hopeful...

Sir I have taken wet and dry vacuum cleaner in 2012 .I use it once in a blue moon. Recently as it is making noise while using I made a complaint with the local service centre and also making calls for service for the last week regularly but they are paying no attention and telling so many lame excuses which is wasting my time for waitingfor the technician Hence I request you to look into the matter. Thank you yours truly. Laxmareddy city...

Purified water is not up to the mark. After getting the purified water from UB Based water purifiers, once again I put the same water in our manual water filter and find that lot of residual uncleaned dust& mud deposited in my manual water fitter.I have complained to representative who is attending for annual maintenance, but he is not able to proper explanation. more over they are very much interested for annual maimtance charges only but...

I have bought aeroguard air pruifier from eureka forbes official site by paying full money on the 18th feb, 2016 adn ultimately the product was delivered to me only on the 5th mar after so many followup calls. By using the product for 7 days our family people find it inconveniant and causing head ache. As advised by customer care i have submitted the return form on the 13th march itself, from that day i am keep calling them to pick the machine...

We had buy water purifier from Eureka forbes. We were told that there will be 3 free service. After a lot of follow up and complain, we got one person to do the service. When he came he didn't bring the filter with him which was much need as we wanted to change the filter.

After I call them 100 times, every time they say we will send someone and till today no one even care to call me up or do follow up....

Very disappointed with Eureka Forbes service, my Aqua Guard iNova model which is in AMC is not functioning for more than a months, and your customer care keeps giving service request number as follows but no further action. somewhere in March[protected]st April[protected]th April[protected] Further follow up calls on 5th April 16 and spoke at escalation level to Ms Abilisha, another follow call on 11th April 16 spoke with the same...

I have some problem in my aquaguard .So i requested for services .The servicemen had came and said ur aquaguard motor is not working so he just removed that motor and said i will bring new motor but now it's 7 days he didn't come i have complaint in customer care.But nobody is replying .My complain number is [protected].Even i had pay 3 years services charge .This is the worst experience ....

Fully disappointed by the service of the company. during the time of ordering service man said that product will be reached to us in next 24 hours but Frm let 4 days I didn't received delivery... order no is 028683......

Sir, i have a product of aqua sure Expert model water purifier & i have logged a complain on 2.4.16 wide complain no 86423568 but till no action done from your end what is the next step for customer .and i have continues call to your customer care & your Service technician but they are not responding to me. please let me know where i go to resolve the issue. I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from...

Dear sir we have a problem with ureka forbs aqua guard water filter, repeatedly we have problems ia have two machines last two days back, i raised complaint even though our complaint is not closed how much time they will take to close the complaint i have two machines under out of warranty. Warranty was closed we have problems your team also are not responding properly. Please give instructions to close the issue.

Madhu.Kbr...

Hi team,
I just replaced my filter on 4th april 2016 on that day on wards i am unable to drink water getting very bad smell. Already i paid 3600/- for servicing, so i don't want to pay single rupee again, pfa receipt for that.

If you didn't sort out by end of the tomorrow, i am going to put police case for selling products.

Regards,
Saida rao
[protected]...