Eureka Forbes Complaints & Reviews

Myself sagar suresh brid mobile number [protected]
I was facing issue with my Green RO
One of your rep came to my house and suggested me to add bowl to the RO for which I have spent 1200 bucks but still I was facing same issue later one of your engineer came and have changed the membrane of my green RO and now its working fine and also stated me that bowl is not needed for green RO
And now the bowl is kept aside which...

Eureka Forbes — Not provide proper service

1 Review
Vi vijayvargiyark on Apr 8, 2016
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Dear Sir,

We have already raised complaint regarding not received proper amc service,
we have already paid full amc charges, in this connection we have not received proper service, we are giving complaint no. 86421603 & [protected]

till date...

I own Eureka Forbes water purifier Model : Aquaflox DX and it is covered under AMC ( Contract Receipt No. 10 ) Receipt no. 22413472 . The AMC was made in Baramati. Currently I have shifted to Pune and the AMC is due. I had called up your customer care thrice for changing the filters (Request no .[protected] and each time was assured that the engineer will reach to change the filters. But till date nobody has attended the complaint and the...

Hi,

We are from Hyderabad. We bought a Aquaguard from Eureka Forbes Ltd, Arundeep Complex, Akbar Road, Opp BHEL Enclave, Tadbund, Secunderabad -500009 on 6th March'16. Yet no installation has done. With deep disappointment and utmost vex we are writing this complaint against the Hyderabad sales team. The Hyderabad team (Secundrabad branch) is least bothered and irresponsible towards customer queries. We keep on mailing and...

I have purchased this water purifier more than one month ago and received the product on 03.03.2016, on asking for the Invoice/Bill for the product from the courier man who delivered it, he gave the delivery challan to me and told me to contact the original company from where the purifier is purchased, hence i had called the salesperson Mr. Chetan. contact no. [protected], [protected], who had collected the cash from me and gave me his company's...

Hi,

We purchased the wet and dry vacuum cleaner through a sales person . As he started giving the demo, he in between got calls which he attended and requested us that he will give the demo after some day since he has to urgently reach somewhere. On part of humanity we agreed and trusted the sales person and have given the full payment of the vacuum cleaner but after which he neither takes the call and is least bothered to...

I bought Aquaguard Enhance RO in 2013. I am under AMC since then. But your product has been giving us problems so often & so many times I have called for service that your technicians began avoiding our calls. They were giving some excuse & never turned up. I had to make so many calls to get one technician to service our Aquaguard. They told us to install a pre-filter. We did that by paying around rs.1500. But still water was taking a long...

Hi, Am Vamsi Sai, I have registered a service call 9 days back as am not getting water properly from my Aquaguard Nano RO Model water purifier and I was told that with in 24 Hours of time I will be getting call from the service guy and it will be resolved after that.One service guy came to my place and started behaving like a sales person without even checking the water purifier. So, i have told him to not attend it, i will get it rectified...

I, Sahelee Nag with Customer ID : [protected] am having Aquaguard Classic e-boiling+ water purifier, which was serviced and replaced with two new filters by Mr. Samaresh Adhikari on 02.04.2016. Since the morning after, water has been dripping from the filter constantly. In spite of repeatedly dialling up the servicing- agent Mr. Adhikari, he showed reluctance towards his duty to fix the problem. This is quite unexpected on Aquaguard's part....

Eureka Forbes respond on there own time, and after raising is this the service from Eureka Forbes.

why they have help desk to raise the complain and we need to follow up with them every day to address the issue,

I have given my feedback on team and they said they will get back to me within 48 hours & i had raised a complaint on 27 th of March 2016 ....

Hi Team,

Again how this is marked as resolved,

what kind of service you giving asking the complaint number from client, you should able to pull all such thing from your system .

same I have updated in AMC feedback form which I been told I will be getting update in 1 weeks time, and again it's same and no reply after that

want senior management to review all our complain from...

I bought this product 3 days back and it never worked from day one.. Getting the Eureka engineer to fix my product took 2 days and finally they fixed it day before yesterday.. It never worked from that point. I called the technician again and he said the problem is with the machine and asked me to claim for replacement. It's pathetic that I paid this much and my product is not working.....

I had Infinity water purifier of Aquagaurd and paid for annual service contract. As per service contract, person will be coming for free preventive maintenance in six month and replacement of consumable items annually. People are neither appearing for preventive maintenance nor for annual maintenance for the last 18 months. Local service person were called two times in this period but nobody had appeared....

I paid 15490 for Dr.Aquaguard Magna HD Green RO on 30-March. The sales person KOTI REDDY M committed of delivery/installation by 31-March. Today is 5-April, there is no update.
After several follow-up calls made by me I learnt that the usual wait time is 7 to 8 working days. Then why that salesperson promised 2 days?
On 2nd April I also requested for Refund of my amount. Even for that there is no response from Eureka Forbes....

I complained regarding non- working of my aqua guard on 28/03/2016.My machine is under amc. In spite of my repeated requests, no one attended my complaint. Helpiline people give a number of contact numbers which are either non- existent or dialled numbers are not being picked up. Even though i have availed amc, why i am being made to contact several contact numbers for a service? Is it not your duty & responsibility to provide me service...

Dear sir,

As mr c selvam ganapthi of m/s rkp enterprises on behalf of eureka forbes taken my genus model on 28 of nov-2015 last year which is at time coming under warranty, but till date they are not give back my water filter, as many time i called mr prabhu who is manger of this firm every day i called from jan-2016 he is daily telling that i will bring today at 4 pm my aged father and mother daily waiting for up to 4 pm...

I purchased product in Feb and March it stopped working properly.very bad smell and taste cmkng from.filter water. I called customer care multiple time and got same response will be done by today or tomm. it's more than week nothing worked

horrible service
customer care service ticket no:
86401200

product : aqua sure aquaflo DX
contact no: [protected]...

Sales manager Abhijeet who is not responding tomy calls. He is one of the worst manager I have ever seen in my life. Don't know his duties. Can't even talk to his customer . I want Company should take strong action against him. His assistant Pinki is also not responsible as like her boss. I really want product to get replace immediately by these people. They are not willing to send a empty box to ship and return the faulty Aquasure product...

I have Enhance (RO+UV) water purifier at home. It's not working since last 10 days.

I first registered the complaint on 26th March. The technician has visited 3 times at my place but unable to resolve the problem.

The technician says that the PCB is not working and they don't have any stock. Neither he has any clue as to when will it be available.

I have an AMC and if important parts of high selling...

Mr venkatesh raman
Ceo

Mr. Raman

I am reaching out to you through social media as i don't have you email id. I am writing to you as i just don't need better service, i also need some answers.

Background
We signed 2 year amc contract in dec 2015. Recently we found dirty water coming out o[censored]nit and requested service on march 18th vide request no. 86174422. Since then we reached out...