Eureka Forbes Complaints & Reviews

Customer care support is very bad. I have lodged complain on 30th May 2016 about my Water Purifier not working. Problem - Waste Water is not getting released.
No response yet. Even Customer care services is getting disconnected saying all are busy in attending other calls. I tried more than 25 times but I could reach out to them only 5-6 times that too call being frequently dropped.
No body has visited to fix the problem.
I got call from this number - [protected] on 31st of May and the guy told that he will visit my home in 30 mins. I sent my home address again by sms. But he has not reached to my home yet.

There is a repeated snag of "no water flow from waste water pipe of water filter". This is 4th time in 10 days snag is repeating. This is to mention that 2 more flats in my block have same water source and having same filters are working ok.

Pls refer my request no. [protected], [protected] & [protected] made in month of may'16. Similar snag occurred during apr'16, refer request no. [protected]. Though snag was attended but again occurring repeatedly.

Eureka forbes was intimated regarding same through their email [protected]@eurekaforbes.com on 24th & 31st may'16

Since no waste water is coming out, it either not filtering or mixing with filtered water. This is health hazard and even effected health of my little kids last week.

Being a old customer of eureka forbes and considering that snag is repeating very frequently, pls replace the unit with new one or return my money back.

Vivek singh
Customer id :[protected]
Mobile: [protected]

Sir, ' i reside at allaiance orchid springss, 516 maple block, water canal road, chennai - 76. I came to my new house last may and mr. Elumalai your was behind our family to sell the product dr. Aquaguard. He gave all promises as the product will be really good and the service will be excellent. Even though he was a stranger to us we beleived his words because it had your name eureka fobes. They installed the product on last may and we paid the amount to them with out any delay or default. But now the product is not going well in my house. Last week i had called them for service for more than 3 times. Now once again the product is not working properly. I have literally claimed and received the complaint number. They promised me that people will come to do service in next two days. Till now they have not reached us. I am totallaly upset with the product and the service of this product. Now they are behind me to do the amc for the following year. I understood that the person who comes to do service does not know any thing about the mechanism but rather tries to canvas for amc.
I am sorry to say you that if this continues you will loose your credibility and see the last days of your company. If you give me a chance to speak to your ceo i will be very happy to report him. Consumer satisfaction plays a very important role in the economy.
Kindly help me to get rid of this problem permanently with your supervision

Thanking you

Yours faithfully

Dear sir/madam,
We have made a contract agreement for three years of service & maintenance for our classic aquagaurd water filter and process system. The agreement terms & condition were as per your procedure. The start date of the service agreement was 24/01/2015 and end date was 25/01/2018. But unfortunately you have not given any service till 29/05/2016. After requesting to you, you have provide a delayed service on 30/05/2016. We are not interested at all to avail such type of your service on requesting your people every time. Now we have to claim the total service charges with compensation from you. So we request you to refund the total amount of service charges as early as possible, otherwise we have to take further actions as per indian rule.
For further process we enclosed your service contract.

I had purchased one euroclean iglide spray mop on 27th jan 2015 at patna (Bihar). I require extra micro-fiber pad & chenille pad now for which tried to contact local agency of eureka forbes but they always show unavailability of stock. As such, i request you to instruct me from where & how it would be made available to me and also the mode for its payment. Thanking you — a k azad

I called your rep Mr. Girish a week back to repair the tap of Aqua guard Enhanced purifier as he replaced my cartridges of 9 months ago as he had given his visiting card for any complain. In place of that he send a guy Mr Vignesh Naik who repaired the tap which I was not satisfied but as it was imminent I kept silence and he told me if you find any problem conact my moble no [protected] and the visiting card which he gave shows that he is a outsourced employee of AQUASHINE TECHNOLOGIES AND AUTHIRISED FRANCHISES OF EUREKA FORBES.my wife asked her to give the bill for the amount of Rs 650/ but he refused to give,
Within a week the whole Tap assembly came out and once I tried to contact he use to tell that I am out of station and another guy Mr Girish also didn't hinder any response. If this is the case then how we can trust like this people who sell out your name so badly. If the service goes poor and people complain does not addressed properly the market share goes down rapidly. Moreover I am a defense officer and immediately I will ask canteen store department to stop demanding your items as our grievances is not adhered. Kindly look into the issue as it will affect badly and the reputation of brand goes down ultimately everyone wants better service.

Regards
Sunil Kumar
Mob- [protected]
[protected]

Hi,
I'm from manikin da.We bought eureka Forbes vacuum cleaner on 13 May 2016... Sales people came for demo... He noticed a manufacturing defect. So we ask for replacement... We call the sales man daily but he refuses to attend the call... Till now he didn't called about the process of replacement... So please kindly replace the vacuum cleaner or else refund the money... Sales man name is Srikanth.

Despite taking an AMC, the service centre in Bangalore is pathetic and completely indifferent. The service person has not been able to plug the problem of water leaking from the filter. He promises to attend to it "tomorrow" and never bothers to come or inform. Very disappointed with the local service centre.
Name: Rajagopalan
Customer Code [protected]
Two year AMC validity till 9 Aug. 2017.

Hi all,

I am writing this with all the frustration and pathetic experience with Aquaguard. I had raised a compliant for Aquaguard water purifier not working. The guy came from other company which is not from Aquaguard and he is from Aquacare and Ion Exacense. They changes all four pipes and collect around 8k from me. How the Euraka forbes complaints data went to Aquacare/Ion Exacense. This is completely unacceptable from Eureka forbes. I need proper replacement on filters and quality on water from Eureka forbes.

We purchased aquaguard water purifier last year. On Saturday, we found green light is continuously blinking on the machine so we spoke to the call center and they raised a case #87377536 and technician came and informed that candles are done with their service which needs replacement. Annual maintenance charge is 5200 and after discount he charged 5000/-. On the same day all the 4 candles were changed. He told us to wait till it gets filled completely and empty the water purifier. But we found that after can is filled up water is overflowing and immediately called to the technician. He came on the next day i.e Sunday and fixed the over flow issue however once he left we saw there is blue light continuously blinking on the machine. We called to technician and this time he didn't turn up. Spoke to couple of executives and they asked to do some workarounds which include opening the lid and wait for 5-6mins, switch off the machine and close the lid. On the machine again which didn't work yet all for us. We informed the same but this time they are reluctant. considering the fact it is sunday, we waited till monday mrng and informed the same however they are telling the issue which was logged on Saturday was closed and log a new issue. Motherboard on the machine must have failed so it may take -4 days, this is really unbearable from a company like Eureka!! What kind of technicians are they maintaining?
No proper service as well... When I tried to open a new case, service center people informed that the case/service request is not yet closed. When we are trying to reach to the technician or concerned authority they are not even answering my phone calls.

The service is very below standard. The service man does not come in appropriate time without I d. Card, also he doesn't have any technical background to convince customer. He was after money. He explains irrevlant to put the stuff replacement. He was urging and eager only for money which is the below standard and company s. Name will get wrong interpretation. It ll come down. At the end he did not do anything left the place with arrogant attitude.

It's dead. Everytime service man came but didn't resolve issue. My aquaguard is not working, it is showing red indicator. And also making noise at the time of purification and filling of water. But Eureka Forbes didn't take action for this issue. Serviceman came and didn't know about the machine. Now what to do. Resolve our issue otherwise I'll take legal action for it.

My Vaccum Cleaner is in warrenty period.It is not working for 1 month.i have make a complaint 1 month earlier.There is no positive response from your side.
We have made 3 times complain on your custumer centre. They have given me different complain no. all the three times but there is no any comformation from their side either via message or via mail.Their Engineer Visit but he also didn't resolve our problem.Whenever i call they make different excuses.My last Complain no. is 86565716 & date of complaint[protected].

Plz Resolve this within 24 hours otherwise i have to take legal action or i have to go through Consumer Forum

UV water purifier, Sl. No.[protected] of Lakhanpur Area which is fitted in Belpahar Training Institute is now under defective condition which is to be repair urgently. Telephonic communication has already been done to nearest (Sambalpur) service station, but there is no response from your end.Please kindly arrange to repair the purifier as soon as possible.

This is in reference to the captioned subject we have lodged a service request on 19 may 2016 and again on 22 may as well as on 26 may 2016. Till date no executive has has visited our premises for the desired services. In this era of high level of service commitment being offered by all leading players this level o[censored]nprofessional behaviour is very disheartening.
I am writing this email in a meagre hope for prompt response from your side.
Hope I will not be disappointed this time.

Shikha bhardwaj
Delhi

Sir
Hum ne aquaguard ki water purifier ro uv ka amc date[protected] ko karaya tha jiska receipt no[protected] hai
Aap ke service provider ke dwara bataya gaya ki[protected] se[protected] tak aapko sabhi candles membrane motor boll tab aur electric parts free of cost badla jaega.
Abhi[protected] ko complaint kia tu aap ka aadmi aaya aur tab badalne ke baad 150/- rupees mangne laga. Hum ne us se kaha ki charges kaisa aap logon ne amc ke samay to bataya tha ki koi bhi charges nahi lagenge.
Is par aap ke aadmi ne kaha ke company ka naya rule 4 months pahle aaya hai isme aap ko charges pay karne padenge
Aap hame rply den ki company se hamara amc ka agreement[protected] se[protected] tak ka hai.
Is period me hamare par naya rule kaise lagoo hoga?

Customer care,

This is being to notice, i have taken annual contract from u worth 3k appx, during the entire tenure 1-2 service had been made.

Nobody reminds foe due date of service, what is need of contract selling?

Refund the money or extend the contract.

Moreover, i called up today morning foe service.... No body was able to tell that i have taken service contract fro u.

My cell cell is[protected], u may hear it... It was ard 8.39 in morning

Looking forward for support.

Enclosed copy

Repaeted complaint for magna new filter purchased before 15 days back
it is not working properly . noise is coming from filter runing condition.
i have informed all concerned & repaeted follow up with your service agency
yogiraj enterprises & your service area manager mr ganesh as well as sales manager mr gawali of kothrud pune office
i regret to inform you that very poor response / no response from any body
i have contacted your HO mumbai but still not resolved the problem .
if your are not able to attend then i want to return filter back & pl give & refund my money .
i need it should immedaitely rectified as this is related to my family health .

Respected sir, I had visited your stall at BKC.There I booked for a demo for aquaguard magna.Next day Mr Anil Tripathy visited us and after examining the place he told us that this purifier will work at your place without the pressure pump.But today Mr Temkar the company mechanic came for installation and said that the machine will not work without pressure pump, and for that we will have to spend rs 2700 extra, which we cannot afford it.i told to take this back and return my cheque. But Anil is insisting us to buy another booster purifier, which has no storage. I am not interested in buying that, but the company is not ready to return the money .once paid to them.Is this the company teaching their salesman to sell the product ANYHOW, EVEN BY CHEATING. My cheque is of tomorrows date and ill make a stop payment of it.

Sir, I have complained about non working of Acqua Nova which is under AMC upto March 2017. After repeated complaints the technician came on 19/05/2016 and changed the candles. Since then i.e. 19/05/2016 the acqua Nova does not start and on repeated compliant no body turned up and i have to buy mineral water from market . I have not seen such a worst services and i have to literally request them daily to send technician. Kindly look into this .

Sandeep Kapoor
2566/A, Mandir Wali gali
Shadipur, New Delhi