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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

3

Updated: Dec 6, 2025

Complaints 7938

Resolved

4417

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3521

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Address: Kolkata, West Bengal, 700084

1 year ago, Eureka Forbes had tested the drinking water and suggested the compact model. However, after a year, they send a different person and says that the water is contaminated and we should have installed the RO model. Now they are refusing to exchange the model. We have agreed to pay the extra amount that will be required for the RO model. However, they are not agreeing to it. Hence, day after day, we are consuming the impure water. Please help

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Riti,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

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Address: Kanpur, Uttar Pradesh, 208024

I Have Dr. Aquagaurd Water Purifier Model Magna HD+UV+RO. I Complaint on 4-MAY-2016 nobody came to resolve my problem on 9-MAY I recalled and again requested to solve the problem I am facing but till date nobody arrived at my home to service. I am facing problem that the water is not storing in the water tank and water feels heavy and tasteless on driking.

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H

Himanshu Ranjan##

from Mumbai, Maharashtra

May 11, 2016

my complaint no. is 86958378

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Himanshu,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Himanshu,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: 560064

In spite of calling help lines and calling the concerned person, there has been no action taken. Instead they are telling that the compliant has not been registered. This has been a repeated problem. In spite of having paid annual maintenance, we always have to keep complaining, only then the services will be provided. We are facing great difficulty in terms of this water purifier, please we need a quick response.

Eureka Forbes customer support has been notified about the posted complaint.

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U

Umapada Maji

from Kolkata, West Bengal

May 11, 2016

Service in aqua guard r most irregular. Company informed me that service technician will do it in april, 2016.But not done.

S

santhosh2014

from Hyderabad, Telangana

May 11, 2016

I have given cheque to eureka forbes to last month but cheque is not depositied they deposited after one month.In that time i have money
but in the cheque deposit date i don't have money how to pay money
how to recieve my cheque

Eureka Forbes Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Hi Santhosh,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

R

rini maitra

from Delhi, Delhi

May 12, 2016

Purchesed on 25.03.2016. DEmonestra also required.
From the very first day not funtioning of CD (delivered in pack, ), non deliver of item multi purpose brish. Please cooperate me to clean my home properly.

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Address: Pune, Maharashtra, 411014

Website: Consumercomplaints.in

Our customer no is [protected] we have submitted our service request 19 time to aquagaurd people but no one has ever bothered to reply back or take care of request and the worst part they looted us with 16k on the name of services for two yes but no one ever bother to service our water purifer hope eureka forbe people have some shame left with them to provide us services

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Hi Anukoul,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra, 400706

Website: www.eurekaforbes.com/Product/Water-Purifiers

I purchased Aquaguard Enhance RO+UV+UF+TDS control on 23rd April 2016 from Top Ten Electronics in Vashi, Navi Mumbai. The product is useless for me as it does not reduce hardness of water. The engineer installed it did not have TDS meter. I contacted the help line but getting different different answers. A Technical expert told me that the TDS regulating valve needs to be adjusted manually. Other 'Expert' told me that the TDS control is automatic. Whatever it is, it is not doing its job. After spending handsome amount of money, I am completely unsatisfied. The technician visiting my house is very very poor in knowledge.

I will let people know NOT TO BUY Aquaguard water purifiers.

Sanjay Bineewale
[protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Hi Sanjay,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu, 600100

This is Ganeshrajagopal from Medavakkam, Chennai. I have done payment online Rs, 17490 through one of the eureka Forbes representative name As karthik. I have got unit after a week then technician came after four days, April 29 technician came and check that product have motor issue, his name as Purosthman based on that I have raised replacement order on 2nd May from the to still now I didn't get replacement unit. I spoke customer care and all representative such as Anwar, Yuvaraj but no proper response, eventually they asked me to call Anuradha but she didn't response my call, I really lose my hope not sure whether ll get a new unit or not. Mentally disturbed lot due to worst Eureka Forbes services, I am heading to file case against eureka Forbes and all representatives which involved in this issue. Customer Name: Ganesh Rajagopal
Customer ID: [protected].
Complaint No. 95303663.
Hope you will take necessary action immediately.
Thanks,
Ganesh Rajagopal
+91_[protected].

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Hi Ganesh,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Ganesh,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: 603209

Website: www.eurekaforbes.com

I have raised a service request to aquaguard as the inlet flow of water is slow. As my AMC date is crossed, the service engineer came and said the filters are processing the water slowly, so you need to change the filters. Hence better to go for a new AMC. I agreed and paid the amount, they changed the filters and within a week, the inlet flow is again very slow. These cheap guys, for a commission on AMC have bluffed it seems. Eureka forbes needs to take care of these third party service agents, else their name will be completely gone. Trust curve will surely go down.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

N

nporko23

May 13, 2016

I have 3 complaint numbers. 1. 86917399, 2. 87036341 and 3.87087711. I have raised a complaint as the inlet is not proper and the service technician asked for AMC, and the 2nd complaint is even after changing the filters the same problem exists, again the service technician came and said the outlet pipe is clogged and one of the filter has a manufacturing defect and changed that filter. Again, today 13-May-2016, the outlet pipe is clogged and the water tastes bad, which means the water is not filtered. It a heck for me to raise complaints to the customer care 3 times a week and sending my time in following the complaints. Better send an experienced service engineer and try to resolve the issue. My contact number is [protected]. A third party service agency named Naresh Enterprises handles this service and they are worst in doing that. The Agency contact is Naresh - [protected]. Hoping for a solution.

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Address: 500085

Website: eurekaforbes.com

Sir,
I have got a call from v.Shiva prasad/customer sales specilist (Emp id : 9092240),
For the demo of eureka forbes vaccum cleaner.

After observing to the demo i am interested to buy the product, then i have given 2000 (Two thousand rupees ) money on[protected].
As shiva told me that if book the vaccum cleaner by giving some token advance, so that you can avail the life time service offer.

He given us with a receipt for the 2000 rupees amount and he told us that he return the amount after getting the online product.

And also he told that he will one more time for the demo on new product.

On the very next day i booked the product through online, i got the product.(On[protected]

After that i am making calls to shiva either he is not lifting the phone as well as he is not responding.

Such reputed company like you, why you people are keeping such a waste persons(V.Shiva prasad/customer sales specilist (Emp id :[protected], in your organization.

So many time si tried to his number and also when ever i am calling from my friends mobile then he is lifting.

Even i talked this information with his manager raghu(With contact number [protected]), but also promised me that you will get the money, but till now nothing has happened.

Almost more than 20 days are over no solution to my problem.

Please do the needful.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Hi Venkata Suresh,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.
Regards,
Eureka Forbes Team

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Address: 380015

Website: eureka forbes expert RO

Hello,
i have bought expert RO machine from vijay sales ahmedabad in 2015, from the very initial level i have to call for the repair and your machine was not working properly. everytime your technician comes and repair it and than within short time i had to call him again. you can check how many time my complaints registered with service contract company or in your data.

your tachnitian said in your product 90% of water goes to wastage... I really wonder to hear that if really 90% of water goes dranage than your company shoudl be bane as In India many places people are facing water crisis.

i request to resove my complaint ASAP.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Hi Urvi,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

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Address: New Delhi, Delhi, 110034

Website: www.eurekaforbes.com

A eureka forbes filter compact bought by ur retailer
Address shop no. Pagi 8, peeragarhi metro station, peeragarhi new delhi-, 110087
Employee name : ajit
Had promised to give me bill and a life time service coupon but he didnt
And taken away my old filter tooo
And now i am calling this man but he always pospend the thing that he will give it tomorrow but do not came from last month
I have my counter slip with me as a proof and cheque no. Also

+1 photos

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

H

harshit1234

from Jalpaiguri, West Bengal

May 14, 2016

Dear sir,
It has been a huge disappointment to my level of satisfaction in relation to the kind of service being received from EUREKA FORBES-one of the leading brands in the country.

I, Usha Agarwal, resident of Mayfair Garden apartment, Punjabi Para, Siliguri 734001(west bengal), had purchased one Dr.Aquaguard Magna HD RO+UV water purifier on 7/7/2015. A mere cash receipt was issued to me on making payment. And I was informed that all the documents relating to purchase such as warranty, invoice e.t.c would be delivered to my address within 3 months, directly from the head office-Mumbai itself.
It's been almost 10 months and i'm left with only a cash receipt. No such documents of any kind has been received till date. I don't even possess an invoice to claim my purchase. Despite various attempts including having a talk with the zonal manager and the local customer care department i failed to resolve my issue.

Aquaguard has always been my prime preference since 20 years. Never ever have i come across to such a situation. After sales service has definetely been compromised. I feel betrayed and cheated. I have come to a state wherein i won't even mind not recommrnding anyone to go for aquaguard.

I request you to kindly look into the matter a.s.a.p and deliver the situation in order to restore back the confidence; or else i would be forced to lodge a legal complaint against the company with the consumer forum. The details are as follows:

CUSTOMER NAME:USHA AGARWAL
ADDRESS:MAYFAIR GARDEN APRT., PINE VIEW 3RD FLOOR, PUNJABI PARA, WEST BENGAL, SILIGURI 734001
MANNER OF PAYMENT:2000 ADVANCE&11000 TOWARDS FINAL PAYMENT ON RECEIPT
RECEIPT NO.:104
CSS'S NAME:MANTOSH SAHA
CODE NO.:9048171
DATE:07/07/2015

Thanking You,

Usha Agarwal
[protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Dear Customer,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

H

harshit1234

from Jalpaiguri, West Bengal

Jun 9, 2016

My issue hasn't yet resolved..

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Address: Pune, Maharashtra, 411027

Website: Eurekaforbes.com

Hi,
I had Purchased Two Magna Hd Ro + Uv for two different address & it got delivered on 18th April . Unluckily One of product was defective & i had made the complain to the service support team as well as the Sales Executive on 19th April . The Sales Executive had promised a special deal for purchase of this product .

1. Rs 1000/- Cash per Product
2. Complimentary Aquaguard Cover

I had initiated a replacement for the defective product on 20th April . I waited for a week but the product was not replaced . I had called up the helpline no. many time . I had also called up the sales executive but he was cancelling the call again and again . I also spoke to the Head of Pune who just look after the matter of Replacement . He promised me a date of replacement Still it hasn't replaced . So i decided to initiate a Refund Request for the defective product . I had escalated the issue on 28th May . Still none of the executive had collected back the defective product . I also called up the Sales Executive & i had asked him for my special deal . I asked him to give the 1000bucks + cover which he promised to pay . Now, he is asking me to cancel the refund which i had escalated for the defective product & then only he will pay 1000 bucks per product & complimentary cover . He is blackmailing me to do so because of his Targets & Slabs . I am not asking him to pay for the product i am refunding . I am asking for the product which i am not refunding .
Its 9th May, & still no one has arrived & collected back the defective product . Nor, i sm receiving money ( deal which was dine ) from the executive nor any sought of help from the company
Hope, Eureka Forbes would look into this matter immediately & fire sales executive who blackmails the customer & doesn't fullfill their promise .
I am providing some of the details which will help you to look into this matter & i think Eureka Forbes will reply and solve the issue soon this time

Compaint No. 95261986
Name : Charan Anand
Alternate Contact : [protected]

Sales Executive : Sunil Netke
Sales Executive Contact No. : [protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Hi Vivek,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: New Delhi, Delhi, 110034

Complain no.86952705, the complain is pending since 4th may, all your executives, customer care team are just giving excuses have made like 15 calls no solution, just fed up with this attitude, its our fault we bought the appliance, and renewed the amc. they say they dont have part some pcb, how much time does it takes like an month? i would never recommend eureka forbes to even my enemy, so disgusted with the response, the franchise of service centre, chandrika enterprises, never picks up phone or just disconnects, the engineer of our area Rajeev is always in meeting and postponding the visit of technicians. Each one just keeps on giving lame excuses, you people follow one policy, make new customer to hell with old ones, suck the blood out of them.

Eureka Forbes customer support has been notified about the posted complaint.

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J

Jayashree Balaji

Feb 22, 2016

Machine not working

J

Jayashree Balaji

May 9, 2016

Machine not working

C

CHINMOY MONDAL duttapukur

from Kolkata, West Bengal

May 9, 2016

Ruthless after sales service

Eureka Forbes Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Hi Sapna,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Hi Chinmoy,

We regret the inconvenience caused. We request you to share your contact details/ complaint no/ customer ID and we ensure to resolve your issue at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Chinmoy,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: Mumbai City, Maharashtra, 110092

Website: www.eurekaforbes.com

On 30 Apr 2016, I raised a ticket 86902420 for my Aquaguard water purifier which is under AMC and not working. A person visited my house and told me that the part needs to be replaced and ordered. After that there is no response received on the current status of the ticket.Moreover, the calls are also not answered for my request now. On calling customer care today i.e. 08 May 2016 there is no satisfactory update provided till now and one more ticket 87014035 is raised for me to track.
NEED URGENT ATTENTION ON THIS MATTER NOW.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 8, 2016

Verified Support

Hi Vyas,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

R

rahul baburao rupawate

from Mumbai, Maharashtra

May 9, 2016

I registered requst for return of AQUAGUARD MAGNA UV.request id-no.#00935. 3months passed..no active result.

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Vyas,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: Bangalore, Karnataka, 560037

Website: www.eurekaforbes.com/Product/Water-Purifiers/DrAquaguard/RO-UV/Dr-Aquaguard-Geneus-?pid=305

I purchased a eureka forbes water filter in Nov 2015. Around 10 days ago, it stopped dispensing drinking water for which I called the customer service and registered a complaint. I got a call back saying that someone will visit my house within a day to resolve this. Some time later, a person called and said that they will come only to sell the product and not to service it. Moreover, if its a Genuis+ water filter, they cannot provide any service as no spares are available!!

I called the customer care once again and they asked if I have an annual maintenance contract.

While buying the filter, the seller had said that they will service it free for a year so I conveyed the same message to the customer service person so he said that if that's the case, the company will not service it and I have to talk to the seller.

I have called the seller multiple times and they said they cant do anything if the company itself cannot provide service!!

After having spend Rs.23, 000 on a water filter, I find it ridiculous to hear such talk!! This is absolutely unfair.

Please help me get this resolved.

Eureka Forbes customer support has been notified about the posted complaint.

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K

KVB Mathew

from Changanacheri, Kerala

Mar 25, 2016

Very high profile selling and poor Very POOR AFTER SALES SERVICE. "SELL & FORGET" seems to be their motto.

N

nawpasha

from Bengaluru, Karnataka

May 7, 2016

Pathetic after sales service!!

Eureka Forbes Customer Care

from New Delhi, Delhi

May 8, 2016

Verified Support

Hi Nawpasha,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no / customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

K

KVB Mathew

from Changanacheri, Kerala

May 9, 2016

I had purchased above machine and got it fitted. From the time it is fitted, that is from 25th February 2016 vide their Invoice No. 041687 for Rs 8990. it is leaking and the Dealer is not bothered about attending to my repeated complaints. For selling the machine they must have called me at least ten times and once the machine is sold .

S

Susmita Sahoo

from Bengaluru, Karnataka

May 9, 2016

Please send asp

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Address: Purulia, West Bengal, 723101

Website: www.eurekaforbes.com

Dear eureka forbes,

Reference my complain no - [protected] (5th may) and [protected] (Dated 22nd april) this was my 5th complain. Earlier all complain are closed by customer service center without resolved/unattended the problems! Even not given any intimation for the same!

Re complain request[protected]

Customer code. [protected]
Unit sl. No. Component no.[protected]
Amc contract receipt no. [protected]

My aquaguard geneus wp has been stopped delivering water. Complained the same many time in service desk and local/regional service manager also but problem still unattended as spare parts/candle not available in company service center. Almost 18 days over!

This product has a memory chip winch control the machine and stopped giving water after (6000+1000 ltr) water. The same module with chip not available in company service center. Already 20 days over but eureka forbes unable to collected that chip from any other location/service center.

Please note this is a international product and in market from more than past 3 years and i have purchased in 22500 + amc 4580 for seeing seeing such after sales service days.

I/we all heard that after sales service of eureka forbes products are very very bad here in india! Although i purchased the same from eureka forbes due to brand value but i now can realized that this was my one of the biggest mistake in life.

Now i am purchasing drinking water from outside. Who will pay this money?!? Does eureka forbes pay this due to their fault??

Kindly look into this issue if possible.

Thanks

Debabrata das
+91-[protected]
Purulia, west bengal

Jul 28, 2016

Complaint marked as Resolved

Resolved

Eureka Forbes customer support has been notified about the posted complaint.

May 07, 2016

Updated by Debabratadas123 Dear Eureka Forbes,

Please talk/communicate with Mr. Sukhamay Saha. Service Manager of Eureka Forbes in our zone(Asansol, West Bengal).

sukhamay.[protected]@eurekaforbes.com, saha.[protected]@gmail.com, +91-[protected].

He is currently looking this issue but he is also helpless too because of shortage/not available of spare parts/candles!

Thanks

Rgds
Debabrata Das
+91-[protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 8, 2016

Verified Support

Hi Debabrata,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

C

CA Srinivasan Govindarajan

from Madurai, Tamil Nadu

May 9, 2016

Eurekaforbes - Water Purifier Purchase:
Amount paid on 27-Mar-16 - Rs.22, 990.00
Customer ID:[protected]: Date of Installation:14-Apr-16:
Complaint No.95154357 Date 17-Apr-16.
Raised a request for replacement of defective product.
So far nothing happened except technician came and inspected and said the product is dead and has to be replaced.

R

R SYAMA SUNEDRA RAO

from Hyderabad, Telangana

May 9, 2016

Tap (dispenser i.e. water comes when we press it) not working for last 5 days. complaint given 3/4 days back. complaint number86208748.so far not attended.

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Debabrata,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: Bangalore, Karnataka, 560072

Website: www.eurekaforbes.com

I purchased an Dr.Aquaquard Magna UV water purifier in Aug - 2015.In last 8 months i have faced issues with sensors and i have called up the Aquaguard service person more than 4 - 5 times.After it is repaired it comes back to old faulty state in another one week.

I want a replacement for this faulty Water purifier.

Regards,
Naveen.M
My Customer Id: [protected]
Contact no: [protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 8, 2016

Verified Support

Hi Naveen,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

S

sharatchandra21

from Bengaluru, Karnataka

May 9, 2016

94849691 is the complaint number logged with Eureka Forbes on 16th March 2016.

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Naveen,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: Hyderabad, Andhra Pradesh, 500084

Hi,

I had purchased dr. Aquaguard ro+uv

Details:
Order no:[protected]
Customer id: [protected]

While purchasing the sales person "ajay", mobile : [protected], had made the following deal.

1) take back the old aquaguard purifier we have for 1000rs.
2) refund 500rs. For the wrist watch that comes along with it.
3) provide a cover for the aquaguard machine we purchased.

Once we paid the money online, they are not even responding.
Even after logging complaints (Service request [protected]), nothing is happening.

Initially i was asked to wait till 21st april, later they asked me to wait till 3rd may and now when i called i am been asked to wait till 15th may.

On a personal note, i have never seen just 3rd class service anywhere.

Not sure what should i do now, please guide.

Thanks,
Hemal.

Eureka Forbes customer support has been notified about the posted complaint.

View replies

Eureka Forbes Customer Care

from New Delhi, Delhi

May 7, 2016

Verified Support

Hi Hemal,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

H

hemalnthakkar

May 10, 2016

Still I have not got any response, even after repeatedly calling eurekaforbes representatives.
The duration of the service request has expired and it was even escalated to the next level, still I have not received even a call.

Its not about money, but keeping your deal, ppl need to come forward to stop such non sense, or else these companies would always exploit common ppl.

Below are my email conversation with the company representatives.
[protected][protected][protected][protected][protected]--------
On Tuesday, May 10, 2016 10:16 AM, hemal thakkar wrote:

Reminder!!!

Service Request [protected]
Again nobody has even contacted me.
Mr.Venkatesh promised but none of his representative even called me.
When I called they said they will come between 5PM to 6PM but no one came.

Put yourself in my situation, you are also a consumer and you purchase products.
I am calling, have raised a service request, which was escalated but still I have not got any response.
On top of this today I got an sms to rate the service as if it was ever done.

I will be publishing these email on the consumer forum.

Still patiently waiting for a response from your end.

Thanks,
Hemal.
[protected][protected][protected]
On Monday, May 9, 2016 11:31 AM, hemal thakkar wrote:

Again on Saturday I did not get any response as promised.

Today again Mr. Venkatesh (in to list), has promised to send his representative to close this deal as promised.

Kindly make a note of this, all the above email, the number of phone calls that I have to do (I am calling).
The follow ups that I need to do as a customer, who has already paid the money but not given the deal as promised.

Is this the kind of service your company provides to your customer??

Thanks,
Hemal.
[protected][protected][protected]--
venkateshwarlu aithagoni
To hemal thakkar
CC KISHORE K.J. KUMAR
May 7 at 12:37 PM

Dear Sir,

I have given answer today Mr Edukondal coming by evening 5pm to 6pm

Thanks & Regards,
A.Venkateshwarlu,
[protected].
[protected][protected][protected]-
hemal thakkar
To venkateshwarlu aithagoni
CC KISHORE K.J. KUMAR
May 9 at 10:23 AM
Hi Venkatesh,

I was waiting but nobody called/came on saturday as you had promised.
Can you make sure that he comes today??? or you want me to escalate this request further??

Thanks,
Hemal.
[protected][protected][protected][protected][protected]
On Saturday, May 7, 2016 12:32 PM, hemal thakkar wrote:

Thank you for your response and escalating this request.

I am talking to Mr.Venkatesh (in To list, mobile no: [protected]) who is the manager of that sales person ("Ajay", mobile : [protected], EMP ID: 9085841).
Since last few days he is promising that he will send his representative to get us the promised deal, but no one has approached us yet.

Today again he committed that he will be sending someone.

This is harassment, I can show how many calls I have made, emails I have sent and I will not let this go just like that.

Please take some action on this, or else I will be forced to go to consumer court, in which case I will be claiming for harassment as well.

Thanks,
Hemal.
***************************
Details:
Order No:[protected]
Customer ID: [protected]
***************************
[protected][protected][protected]------
On Friday, May 6, 2016 7:22 PM, Shopping Eurekaforbes wrote:

Dear Hemal Thakkar,

We have escalated your issue to our concerned team and they will get in touch with you within 2 working days.

Should you require any further assistance or have any questions please write to us at [protected]@eurekaforbes.com. You can also call us on[protected].

Regards,
Eureka Forbes Team.
[protected][protected][protected]--------
From: hemal thakkar
Sent: 06 May 2016 17:39
To: customercare; venkateshwarlu aithagoni; Shopping Eurekaforbes
Subject: Re: Service Request [protected]

Hi,

I still have not got any update in the above request or earlier request as well.

Kindly provide me the deal which was committed by your sales person at the time of purchase or collect your product and refund my money.

Attached is my conversation with your online support representative as well.

If I still don't get a response, than I will have to file a consumer complaint.
[protected][protected][protected][protected]
On Wednesday, May 4, 2016 2:12 PM, hemal thakkar wrote:

Hi,

I had purchased Dr. Aquaguard RO+UV

Details:
Order No:[protected]
Customer ID: [protected]

While purchasing your sales person "Ajay", mobile : [protected], had made the following deal.

1) Take back the old Aquaguard purifier we have for 1000Rs.
2) Refund 500Rs. for the wrist watch that comes along with it.
3) Provide a cover for the Aquaguard machine we purchased.

Once we paid the money online, we never heard from this sales person again.
I already had a lot of struggle to get it installed.

And now this sales person has gone on leave since last 45 days and repeatedly I am been asked to wait.

Initially I was asked to wait till 21st April, later they asked me to wait till 3rd May and now when I called I am been asked to wait till 15th May.

Kindly give me the deal which was promised or else please come and collect your product and refund my money.

On a personal note, I have never seen just 3rd class service anywhere.
Not sure with such 3rd representative how the company would grow in this competitive world.

I will be escalating this service request to the 2nd or 3rd level, if I don't get a response.

Thanks,
Hemal.
[protected][protected][protected][protected]

PLEASE HELP.

Thanks,
Hemal.
[protected][protected][protected][protected][protected]--------

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Hemal,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: New Delhi, Delhi, 110008

Website: www.eurekaforbes. com

I have taken aquaguard magna hd RO before six months.
My name is ayaz ahmad khan
Address2251/8 fourth floor gurunanak nagar ranjeet .
My complain number 86913080
It is in warranty period within it's not working properly. I have complained within 15 days 3 times 2 times complain honoured but 3rd times i have complained at customer care of eureka forbes before 5 days they committ that they will provide service within 2 working days but still i have suffered aftet 5 working days.
Nearest service centre of aquaguard is GP Enterprises Patel nagar new delhi .
I have received a call from before 3 days and its provide a number [protected] name Dev he told me he will come in evening but not came then he told me he will came next day but not came then he told me i will came next day but not .
Today he told me when i called him he told me i will not come today i am on leave.
I am very much disappointed with the eureka forbes services and also product
No body bothered to response still awaiting

Aug 8, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

May 7, 2016

Verified Support

Hi Fakhare Alam,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.eurekaforbes.com

I have ordered for a eureka forbes dr. Aquagurad magna uv+ro purifier for rs.17490/- from www.eurekaforbes.com site on 29 april 2016.
Product idle in home since then and getting calls to provide feedback on installation.
I had chat with customer care on site and provided installation request id 95310195, where there is no reply since then.
I got a call from hyderabad eureka forbes that engineer would attend the job immediately, but actually these guys called me ask how was the installation done again. To their surprise it isn't yet done. So i raised a request again and made repeated calls, this is my job since 2 days. This is leading to mental agony seriously.

Later i have placed a return of product request since a 30 day guaranty with out questions is promised, since this done through online i got a request id again, but no one is picking up the product, which brought a me serious doubt whether these guys return my money.

So after suggestions from social forums when i posted my concern, i got this suggestion to file consumer complain against these cheaters.

As such when we have live chat on website, there is option to send over chat to mentioned email, but we will never receive, this is again a big fraud to hide the facts.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

View replies

Eureka Forbes Customer Care

from New Delhi, Delhi

May 7, 2016

Verified Support

Hi Naga,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Naga,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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Address: Rangareddy, Andhra Pradesh, 500072

Website: www.eurekaforbes.com

Dear sir/ madam,

I have purchased and installed dr aquagaurd magna on 12th nov2015. Since 23-jan-2016 that ran into issues. From jan-2016, the filter works only for 10 days. You can see from the log that i have raised complaints on jan, feb, mar, apr, may2016 for filter not working.

Your technicians are too busy and attend to service after several calls. Why would a brand new product go into issues every 10 days. The product is defctive.

Please replace my product.

Thanks & regards
Rathna(Mrs. Bharat kumar)

Aug 8, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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R

Rathnavani

from Hyderabad, Telangana

May 6, 2016

Recent Service Request logged on 03 May 2016 and no response so far.

R

Rathnavani

from Hyderabad, Telangana

May 6, 2016

Request No 86944547

Eureka Forbes Customer Care

from New Delhi, Delhi

May 7, 2016

Verified Support

Hi Rathnavani,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Jun 9, 2016

Verified Support

Hi Rathnavani,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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no response by eureka forbes till day