Eureka Forbes Complaints & Reviews

We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid rs 3770 on 1st june 2013 for the contract; our customer id is [protected] (It is in name of my wife ms mithu kundu). During the 3 years of amc contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter and candles was done by eureka forbes. We called up eureka forbes so many times but they did not provide service. We called up eureka forbes and raised service request #87283954 on 25th may 2016, again service request #87403802 on 31st may 2016, and every time eureka forbes representative promised to send people for providing service... But never they turned up. We need immediate replacement of our carbon filter &candles for aquaguard.

On 24th may 2016 we lodged a complaint with you on the above subject. This was notified by you the same day to eureka forbes.

On 25th may, m/s eureka forbes sent us a message saying that they regretted the inconvenience caused to us and asked us to provide again the contact details customer id etc.

We replied this on 31st may 2016.

Till now no redressal from their side.

I have bought auqaguard genius a year and half back. Recently the product was not working. I have made a complaint on repair of aquaguard genius water purifier. On the first complaint to the customer service a technical person came and said few parts to be replaced and took a aml of rs 4850 giving me a receipt. Next day he replaced few parts, and said one of the part which needs replacement is not available in hand and will get it by tomorrow. After that no reponse from the person. Further i have called the customer service 5 to 6 times, they keep on taking as a new compliant with every call promising it will be attended in 24 hrs but no one turns up. So far it has been a month and no progress has been made.

Regards,
Ramkumar
[protected]

Hi,
I had purchased a new Reviva RO+UV machine on 6 apr 2016.After that I called up the no 39883333 for installation. Techinician(don't know his name) has visited my home but has done half of the work.He told us that he don't have pre -sediment filter and filter stand now but will install them in 1-2 days.
We waited for him but he kept on delaying our work.
Then I raised a new complaint 86847194 .Now this one is also pending for almost 1.5 months.
I had called numerous times on 39883333 and talked to the senior person but no success.
Now only option left with me is to go to court and revert back the machine and get my money back along with the harashment I have been going through for last 1.5 months.

Dear sir/mam,
i am sending this complaint with a hope that you will understand my situation and help me get it done:-

i bought a eureka forbes magna hd ro + uv in the month of december 2015, with a 1 year guarantee on complete product, but on[protected] my water purifier membrane & filters got choked(blocked), and when the service representative came for service, he told me that you are suppose to buy these two choked parts from your own, but the on call service centre representative told me that you will get it changed once in a year free of cost if your product is under guarantee.

The online complaint number is 87496081

now its almost 14 days gone and i am unable to get my system in a working condition.

The local service office in-charge person told me many times to send the service person at my home but still i am waiting for the person to come.

I am very much disturbed mentally for the same, please help me on the same.

Sir, my one week old product having manufacturing defect noticed 1st day itself when my room filled with dust in the air children aged 3 and 5 coughing due to one of the side clamps is loosened itself on its own while operation the machine as it was suppose to lock both top and bottom compartments closed airtight is not getting locked . i reported the matter to our customer people and they were kind enough o give me the high priority request number 95658669 . i request you to please get the product replaced as i am not using wd x2 machine from the 2nd day of purchase and lying idle in the box.

thanking you sir, /madam,

yours faithfully,

pirangi prabhudas

iaf retired.

Req on 3rd june 2016 we have given complain regarding water purifier which is not working. Their no response till date. It's high priority. Please do respond as soon as possible. "thank you for contacting eurohelpline. Your request no. Is [protected] and cust-id is [protected]. To lodge a service req, type req and sms to [protected]"today your service agent reacted after 48hours mr srinivas, but complain is not closed as he didn't solve it. It's under warranty period.

Dear sirs, since my Aqua ğuard classic is not working (water does not come out)since[protected] I had complained on that date at 7 Am on that day. ([protected]).However regret to inform that it is not attended yet in spite of it is beyond 48 hrs.Could u pls arrange to repair urgently to avoid any further inconvenience.FYI iam getting Sms asking for feed back of repairs.-very funny!!! Rgds--Henry lobo-Borivali-w Mumbai

I had bought Aqua Guard 1 year back and just after a year, I am feeling that its better you drink water directly from the tap then to spend money on Aqua Guard.
Really feeling unsatisfied on the quality of the product, there seems to be no difference between tap water and Aqua Guard.
Also it seems that the quality get worsened after 1 year. I am thinking on why I spent money on this types of product.

Ww purachsed aquagurad enhance ro on 29.11.2015. and after 6 months there is some problem in ro so we complaint on18 may for service but no one is came for service. so we continously called for service to customer care for 8 9 day..we wait for 8 9 days for service then on 26 may one person is come and we are fully unsatisfied with service..please do the needfull asap..we want to change our ro.

Hi team,

With reference to customer id:- [protected] and order id:- [protected]
Request you to please read my mail carefully.
We are telling each and every thing in details.
On 30th jan-16 we called just dial company to take authorised dealers ph numbers who are selling eureka forbes product. After some time we received call from mr ashok kumar singh working in karol bagh employee id-9009549, ph-[protected]. He tested the water quality given by mcd in our area. On the basis of that he suggested to buy dr aquaguard magna. And he offered us to take back our old product aquaguard @ rs 1000. We ordered next day online putting his employee code also. After receiving product game/ cheating starts. He refused to give that offer. He said that was to achieve my sales target. I lodged a complaint against that on customer care email. But no resolution i received. From first month of purchase this product is not functioning properly. Water tank filled in 8-10 hours. I lodged 12-13 complaints in last 3-4 months. Everytime executive said water is so poor in our area. My question is that if water is so poor then why this product is suggested to us. On suggestion of one of your executive we bought pre filter candle also for rs 700. But still problem exist.
After getting executive resolved it work 3-4 days. After that same problem occurred. I spend rs 17490 to serve my family good quality of water. Buy here i m getting tortured every day. I will file this case in consumer court if i did not received any good resolution.

I need my money back of rs 17490.
Ph-[protected]
Mail id:- [protected]@rediffmail.com


One of your sales executive name as a. K. Singh, code[protected] email id: ashok. [protected]@eurekaforbes.com
Cheated me for selling dr aquaguard water purifier (Hd+ro+uv).
Brief summary:-
We were looking to buy good water purifier so we called just dial and took numbers of eureka forbes
Dealer. After half an hour i received call from a. K. Singh he ready to come at my house within 1 hr we
Agree and discuss with him regarding dr aquaguard (Hd+ro+uv). My family satisfied with this water
Purifier rs 17490.00. Mr a. K. Singh gave us exchange offer of our old auquaguard for rs 1000 and also
Asked us to keep one candle with us and asked us to give online order. Suddenly my internet connection
Got disconnected. So i gave online order next day and mr a. K. Singh forced us to mention their code
[protected] and the same mentioned by us also. After giving order he asked us to mail that payment copy,
We did same. Now he is not picking my phone to exchange old aquaguard for rs 1000. I was calling him
From last 4 days. But he is not responding and said he cant exchange now.
Its my humble request you to take action against him so that he will not be able to cheat further
Customers.

I am really disappointed with eureka forbes company sales executive.


Dear mr. Ankesh gupta,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is 101516, payment gateway - visa/mastercard/amex-airpay
Your customer id is [protected]
Your order id is [protected]
Your order will be delivered to you in 8 working days.

Please note that the products availed in the offer – provogue watch will be shipped to you separately.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:
Billing address shipping address
First name ankesh first name ankesh
Last name gupta last name gupta
House no. 763/45 house no. 763/45
Address1 lekhu nagar address1 lekhu nagar
Address2 tri nagar address2 tri nagar
Landmark back side of jain muni hospital landmark back side of jain muni hospital
State name delhi state name delhi
City delhi city delhi
Pincode 110035 pincode 110035
Mobile [protected] mobile [protected]
Email [protected]@rediffmail.com
Email [protected]@rediffmail.com

Employee code 9009549 order form no.[protected]


Product code product name quantity amount (In rs.) transaction date
Gwpddrmru00000 dr. Aquaguard magna hd ro + uv 1 17, 490 1/31/2016 3:40:15 pm
Total amount (Inclusive all) 17, 490


Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, service tax 10% on the bank charges and ecess of 0.3% on service tax would be deducted.

Warm regards,

Eureka forbes team

Dear sir / madam,

I have a eureka forbes aquaguard model inova in my house for which the annual maintenance contract is being done on a regular basis.

However, there are occasional problems when the customer care was contacted and they somehow manage to rectify the fault with reconditioned circuit boards which do not last for a long time. Over and above, the three blinking buttons have stopped working for a very long time which they refused to change for a long time.

We are well aware that they want us to prove that the machine is old and we should spend money in buying a new machine as per the latest model.

I am interested to know why such attitude is shown by the company when the entire machine is under their amc and they should have done it without a request from my side.

Shall be grateful, if you could please take up the matter with the competent authority for me to tide over the perpetual problem faced by me.

Yours sincerely.

Ajoy kumar mukherjee

Flat no. 7, 3 rd floor,
1/384, jodhpur park,
Kolkata - 700068
Mobile : +91 [protected]
Email : [protected]@rediffmail.com

Eureka fobes customer id no : [protected]

I have been a customer of eureka forbes since 2008.
Recently i shifted my house to a new location in bangalore. The customer executive sugggested me to change my water purifier as earlier one was designed for RO system.
I installed a new purifier on the advise of the sales person. But he did not provide me with the invoice copy. Inspite of complaining it to the customer care also I have not recieved my invoice copy.

It's been 6 months, no one has come to service the purifier. I called up customer care and placed request for service on 26/05/2016 at 9.42AM. I placed a request and complaint regarding invoice (complaint number[protected]. Till date no one has come to service and I have not recieved the invoice copy also.

this is very poor service response from your team.
kindly look into the matter

I have placed a order for eureka forbes uv+ ro system and paid advance.
Ales order so15914 (On 28th may 2016)
Coimbatore, tamilnadu
Still material is not fixed on 4th june 2016

Last one week i have called eurekha representatives (Minimum 60 calls made).
No proper response and people are not lifting the phones for last couple of days.

Totally upset with this sort of service by eureka forbes.

Regards
Jeyakumar

Customer id : [protected]
Customer name : s g prasad
Mobile no : [protected]

I had purchased one aquaguard classic water purifier against eureka forbes ltd invocie
No [protected] dated 08 jul 2015 from their branch office near sarada mutt, college jn, building no kc vii 1490, 530 a kollam 691008

The water from above purifier fitted at my home could not be used due to foul smell, bad taste and sediments settling at bottom on boiling the water from the machine.

Matter was reported many times in the past and effort for rectification was put in many times in the past by technicians. Water from my well, over head tank, from the machine and water after boiling was tested at eureka forbes lab at ernakulam.

But the water from above purifier machine when boiled continues to give sediments settled
At bottom, and water turns slightly reddish/brown with bad taste. So, i have not got consumers satisfaction till now.

I had requested for refund of cost of above water purifier which was approved with some deduction in apr 16 as stated by mr. Sreejit of kollam office of eureka forbes.

I have not got cheque/dd till date, when i try to contact kollam branch, staff there can’t answer and they don’t respond to my query. It appears that they are not responsible.

Please do something to get refund of cost of the machine or replace the machine with a new defect free item.

` e-mail to customer care [protected]@eurekaforbes.com many times were not replied.

Further delay in responding to my request would force me to file a case in consumers court
Therefore present status of refund may please be intimated.

Hi,

I request your urgent attention to a alleged case of fraud committed by one of your dealer representatives on my aged parents and at the same time, a total lack of empathy coupled with irresponsibility exhibited by your customer service center.

My parents had been convinced to upgrade our existing water purifier to the latest model "REVIVA" by a sales representative from one your dealers namely Aquapure services, located at Bangalore. The specific details are at the bottom of the email.

The representative had been servicing our existing purifier for a couple of years now but this time offered my parents an upgrade to "Reviva" in exchange along with a Re 3000/- discount.

My parents paid him Re 8640/- in cash and were provided a receipt, attached for your reference.

The receipt is dated 14 May 2016 and that was the last they heard of him.

My parents are senior citizens, have been trying to call on the numbers provided but have been unable to make any contact with him there after.

After this was brought to my notice, I have reached out to your so called " customer confidence Center" and all I have are two complaint numbers .

[protected]
[protected], this one was apparently a reference after escalation.

It had now been more than 2 weeks after the escalated reference number and we have no updates what so ever.

The details of the sales person and your agency are below.

Sales person - Kumar
Contact # provided - +[protected]
Dealer Name : Aqua pure Services
Address - # 248, 7th A Cross, Shantinagar
Near KR Road, Bangalore - 560070

I Live overseas and can be reached at [protected]@gmail.com

Request your immediate attention into this matter.

Many thanks

AMC taken for Eureka Forbes' Aquaguard Enhance on May 7, 2016. Contract Receipt number[protected]. Registered mobile: [protected]
After AMC there is water leakage from the external filter. Not only there is water wastage (which is a criminal negligence), there is also lot of inconvenience in the kitchen.
I have been calling Euroka Forbes help line and also raising request via SMS. Each time they send back a response that the request has been closed without no one ever visiting my apartment for fixing this. It is now almost 2+ weeks since this is going on. They also send me a survey link on which I have been mentioning the sad state of affairs.
The technician who sold me the AMC (Ravindra and Babu Reddy) called me once but laughed when I explained my problem and hung up on me. What a ridiculous set up they have! In my calls I have also complained about these individuals who perhaps are assigned the area I live in and hence are deliberately obstructing the service requests - my guess.
Extremely poor service and very bad experience after paying almost 5, 500/- for service. On top of that the loss of water which keeps dripping through the day.
I want my service done and also be compensated for mental agony in this case.
thanks
Shailendra

Am Jayakumar from tiruppur tamilnadu. I have take AMC from your concern.
My customer ID is [protected] -AMC starting Date:[protected] and End Date 19-09-16.

Please go and see my service requests record using my customer ID, every month once am calling for service for not giving proper solution for my water plant. and if i register a complaint, in tiruppur office minimum 10 days they are taking to come to visit my place. till that am purchasing water from out side.

AMC period Nearly 9 months over from the date of start. in between these 9 months hardly 3 to 4 months i have purchased water from out side becoz of not working my water plant.

and finaly on[protected] i have registered my complaint. now the date is 02-06-16 as of now i have not got any solution from your concern and past one month i have purchasing water from out side,

so kindly return my AMC charges. because of keeping AMC with your concern am getting unwanted tension only. i never think that your concern will be this much poor service.

On 28th May 2016 you have allocated our service request number [protected] but till today I.e 1st June nobody has turned out to carry out the servicing of our aqua guard and on the same date we have received the message that our service has been carried out by technician Mr. Sachin Jagdale.
Further it is surprising that you are asking for rating your services without carrying out the same.
My e-mail Id is [protected]@gmail.com

It is a worst product that we have brought till now... Worst service from eureka forbes... We are repenting for buying this... We have brought thos in last year and once we changed all the filters and membrane by paying 5000 rupees, still its not working properly... The servoce guyz are all concerned abt the sales... Not the customer satisfaction or usage... Everytime they will only suggest to change one or other thing in the purifier inspite of servicing it...