Eureka Forbes Complaints & Reviews

To, the senior manager,
I booked a complaint on 8th june16 and received sms on 9th june16 at 9:49 am stating my complaint no [protected] has been allocated to technician noor shamsi [protected] and it will be attended shortly. I called the number twice after couple of hours however no answer. Later i got call from him and when i informed him about the complaint lodge for water purification taking lot of time he has no clue regarding my complaint and said will ask other technician to resolve the issue.
I got the 2nd sms stating my complaint has been allocated to pradeep jaiswar - [protected] at 4:05pm (9th june16). After 30 minutes another sms received stating service request [protected] completed. I was shocked as nobody addressed the issue and still they sent an sms stating issue resolution.
I called pradeep on the given no and again he has no clue of the my complaint and said he will arranged for some body to resolve my issue as he's busy.
Nobody turned up hence i called again on 10th june16 to pradeep and he informed that he is out of mumbai and asked to me contact noor. Called noor twice but he didn't take the call.
May you please look at the complaint little seriously as it's clear breach of trust for customer.
Please treat the complaint with utmost urgency and send the technician for purifier servicing in the next couple of hours.
An early action will be highly appreciated.

Regards,
Roshan ali shaikh
[protected]

I think that there is a lot of mischief!! and the company is deliberately misleading people with aggressive sales tactics. I bought an Aquasure one of the most expensive models there is (more than rs.20, 000/-) falling for its UV, IO and other features 2 years ago.
Ever since- at least 4000 to 5000 rupees worth of parts need to be replaced- if one year its the candles, the other year it is the motor plus candles. We are a small family and consume about 10 litres of water per day.
We have other electronic and electric appliances that often run 24/7 that work hassle-free for years! At-times decades!! be it a microwave, refrigerator, washing machine, television, blender, rice cooker etc...clearly the usage of about 10 litres/day of water in no way compares to the round the clock availability of the other more complex heavy duty items. While the pricing is on par (or much more if compared to many items with more complex functions - eg: blender, television, computer),
the functionality is ridden with mischievous money-making gimmicks (every year at least 4000 to 5000 rupees worth of parts need to be replaced- if one year its the candles, the other year it is the motor plus candles.
Very very unhappy at these below the belt and underhand tactics of what one would think of as an engineering company manufacturing essential electronics. Basically few thousand rupees worth of plastic is palmed off with a filtration technology insert worth barely one year!! Look at it this way, A 25 litre can costs about Rs.40/- If we purchase 10 cans per month; we'd be spending Rs.5000/- per year as well!! So, why do we have to invest greater than Rs.25, 000/- at the outset and still spend?? It is not making any sense at any level.
This company has made a mockery of engineering as well ethical business. IMO, for other consumer products- in case of genuine engineering failures replacement happens. Whereas Eureka Forbes seems to be designing to make the equipment to fail in order to keep soft stealing from people by making them actually buy a thing to get stolen annually. UNBELIEVABLE AND SICK SICK WAY OF DOING BUSINESS(especially if you think they are dealing with something as essential as water in order to do this. I am aware I am a trapped helpless urban consumer caring for kids health with few other options. Still, V upset at this cunningness!

I purchased a new Air Purifier launched by Eureka Forbes Ltd. The name of the model is SCPR 700.

After one month the product found defective. I put several costume calls and complaints. Although the technician visited, he said that the product is not repairable.

I asked the service team and sales team to replace it. Its been three months, I have been calling them regularly, but no action or follow up taken

I have 5 complaint numbers. Even the customer care official dont know about the name of the product because its not updated on their database and referred to higher authority

Everytime I call them they say its under process

I had purchased a water purifier (As prime uv) bearing sr. No.[protected] manufactured in july, 2015 from sales india pvt. Ltd., shri balaji mall, motera, ahmedabad. Since its installation in a couple of weeks the red light started blinking. On complaint, your mechanic had attended immediately and changed the circuit in it. Once again since a week the same complaint has occurred. I request you to kindly give me a replacement of the same product, if you are really desirous and keen to give customer satisfaction.

Hi, am vamsi sai, i have registered a service call 3 days back (On eureka forbes website itself) i. E.06.06.16 as am not getting water properly from my aquaguard nano ro model water purifier and i got a message saying that with in 24 hours of time i will be getting a call from the service guy and it will be resolved after that. Time and again aqua guard people as always disappointed me this time also. I have got no calls from the service executives. Two hours ago i got a call from service guy (Cell no.[protected]) stating that the area which am staying in is not his area. So, he directly declared to me that he is not coming and rectifying it. If that is the case then why the hell in the first place their customer care people allotting him to my service call.In just 11 months this is my 5th complaint on eureka forbes, still they are not changing in this aspect. Don't know whether they have any concern for customer at all.
Complaint number:[protected].

We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid rs 3770 on 1st june 2013 for the contract; our customer id is [protected] (It is in name of my wife ms mithu kundu). During the 3 years of amc contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter and candles was done by eureka forbes. We called up eureka forbes so many times but they did not provide service. We called up eureka forbes and raised service request #87283954 on 25th may 2016, again service request #87403802 on 31st may 2016, and every time eureka forbes representative promised to send people for providing service... But never they turned up. We need immediate replacement of our carbon filter &candles for aquaguard.

On 24th may 2016 we lodged a complaint with you on the above subject. This was notified by you the same day to eureka forbes.

On 25th may, m/s eureka forbes sent us a message saying that they regretted the inconvenience caused to us and asked us to provide again the contact details customer id etc.

We replied this on 31st may 2016.

Till now no redressal from their side.

I have bought auqaguard genius a year and half back. Recently the product was not working. I have made a complaint on repair of aquaguard genius water purifier. On the first complaint to the customer service a technical person came and said few parts to be replaced and took a aml of rs 4850 giving me a receipt. Next day he replaced few parts, and said one of the part which needs replacement is not available in hand and will get it by tomorrow. After that no reponse from the person. Further i have called the customer service 5 to 6 times, they keep on taking as a new compliant with every call promising it will be attended in 24 hrs but no one turns up. So far it has been a month and no progress has been made.

Regards,
Ramkumar
[protected]

Hi,
I had purchased a new Reviva RO+UV machine on 6 apr 2016.After that I called up the no 39883333 for installation. Techinician(don't know his name) has visited my home but has done half of the work.He told us that he don't have pre -sediment filter and filter stand now but will install them in 1-2 days.
We waited for him but he kept on delaying our work.
Then I raised a new complaint 86847194 .Now this one is also pending for almost 1.5 months.
I had called numerous times on 39883333 and talked to the senior person but no success.
Now only option left with me is to go to court and revert back the machine and get my money back along with the harashment I have been going through for last 1.5 months.

Dear sir/mam,
i am sending this complaint with a hope that you will understand my situation and help me get it done:-

i bought a eureka forbes magna hd ro + uv in the month of december 2015, with a 1 year guarantee on complete product, but on[protected] my water purifier membrane & filters got choked(blocked), and when the service representative came for service, he told me that you are suppose to buy these two choked parts from your own, but the on call service centre representative told me that you will get it changed once in a year free of cost if your product is under guarantee.

The online complaint number is 87496081

now its almost 14 days gone and i am unable to get my system in a working condition.

The local service office in-charge person told me many times to send the service person at my home but still i am waiting for the person to come.

I am very much disturbed mentally for the same, please help me on the same.

Sir, my one week old product having manufacturing defect noticed 1st day itself when my room filled with dust in the air children aged 3 and 5 coughing due to one of the side clamps is loosened itself on its own while operation the machine as it was suppose to lock both top and bottom compartments closed airtight is not getting locked . i reported the matter to our customer people and they were kind enough o give me the high priority request number 95658669 . i request you to please get the product replaced as i am not using wd x2 machine from the 2nd day of purchase and lying idle in the box.

thanking you sir, /madam,

yours faithfully,

pirangi prabhudas

iaf retired.

Req on 3rd june 2016 we have given complain regarding water purifier which is not working. Their no response till date. It's high priority. Please do respond as soon as possible. "thank you for contacting eurohelpline. Your request no. Is [protected] and cust-id is [protected]. To lodge a service req, type req and sms to [protected]"today your service agent reacted after 48hours mr srinivas, but complain is not closed as he didn't solve it. It's under warranty period.

Dear sirs, since my Aqua ÄŸuard classic is not working (water does not come out)since[protected] I had complained on that date at 7 Am on that day. ([protected]).However regret to inform that it is not attended yet in spite of it is beyond 48 hrs.Could u pls arrange to repair urgently to avoid any further inconvenience.FYI iam getting Sms asking for feed back of repairs.-very funny!!! Rgds--Henry lobo-Borivali-w Mumbai

I had bought Aqua Guard 1 year back and just after a year, I am feeling that its better you drink water directly from the tap then to spend money on Aqua Guard.
Really feeling unsatisfied on the quality of the product, there seems to be no difference between tap water and Aqua Guard.
Also it seems that the quality get worsened after 1 year. I am thinking on why I spent money on this types of product.

Ww purachsed aquagurad enhance ro on 29.11.2015. and after 6 months there is some problem in ro so we complaint on18 may for service but no one is came for service. so we continously called for service to customer care for 8 9 day..we wait for 8 9 days for service then on 26 may one person is come and we are fully unsatisfied with service..please do the needfull asap..we want to change our ro.

Hi team,

With reference to customer id:- [protected] and order id:- [protected]
Request you to please read my mail carefully.
We are telling each and every thing in details.
On 30th jan-16 we called just dial company to take authorised dealers ph numbers who are selling eureka forbes product. After some time we received call from mr ashok kumar singh working in karol bagh employee id-9009549, ph-[protected]. He tested the water quality given by mcd in our area. On the basis of that he suggested to buy dr aquaguard magna. And he offered us to take back our old product aquaguard @ rs 1000. We ordered next day online putting his employee code also. After receiving product game/ cheating starts. He refused to give that offer. He said that was to achieve my sales target. I lodged a complaint against that on customer care email. But no resolution i received. From first month of purchase this product is not functioning properly. Water tank filled in 8-10 hours. I lodged 12-13 complaints in last 3-4 months. Everytime executive said water is so poor in our area. My question is that if water is so poor then why this product is suggested to us. On suggestion of one of your executive we bought pre filter candle also for rs 700. But still problem exist.
After getting executive resolved it work 3-4 days. After that same problem occurred. I spend rs 17490 to serve my family good quality of water. Buy here i m getting tortured every day. I will file this case in consumer court if i did not received any good resolution.

I need my money back of rs 17490.
Ph-[protected]
Mail id:- [protected]@rediffmail.com


One of your sales executive name as a. K. Singh, code[protected] email id: ashok. [protected]@eurekaforbes.com
Cheated me for selling dr aquaguard water purifier (Hd+ro+uv).
Brief summary:-
We were looking to buy good water purifier so we called just dial and took numbers of eureka forbes
Dealer. After half an hour i received call from a. K. Singh he ready to come at my house within 1 hr we
Agree and discuss with him regarding dr aquaguard (Hd+ro+uv). My family satisfied with this water
Purifier rs 17490.00. Mr a. K. Singh gave us exchange offer of our old auquaguard for rs 1000 and also
Asked us to keep one candle with us and asked us to give online order. Suddenly my internet connection
Got disconnected. So i gave online order next day and mr a. K. Singh forced us to mention their code
[protected] and the same mentioned by us also. After giving order he asked us to mail that payment copy,
We did same. Now he is not picking my phone to exchange old aquaguard for rs 1000. I was calling him
From last 4 days. But he is not responding and said he cant exchange now.
Its my humble request you to take action against him so that he will not be able to cheat further
Customers.

I am really disappointed with eureka forbes company sales executive.


Dear mr. Ankesh gupta,

Thank you for shopping with us. Your transaction is successful.
Your transaction id is 101516, payment gateway - visa/mastercard/amex-airpay
Your customer id is [protected]
Your order id is [protected]
Your order will be delivered to you in 8 working days.

Please note that the products availed in the offer – provogue watch will be shipped to you separately.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:
Billing address shipping address
First name ankesh first name ankesh
Last name gupta last name gupta
House no. 763/45 house no. 763/45
Address1 lekhu nagar address1 lekhu nagar
Address2 tri nagar address2 tri nagar
Landmark back side of jain muni hospital landmark back side of jain muni hospital
State name delhi state name delhi
City delhi city delhi
Pincode 110035 pincode 110035
Mobile [protected] mobile [protected]
Email [protected]@rediffmail.com
Email [protected]@rediffmail.com

Employee code 9009549 order form no.[protected]


Product code product name quantity amount (In rs.) transaction date
Gwpddrmru00000 dr. Aquaguard magna hd ro + uv 1 17, 490 1/31/2016 3:40:15 pm
Total amount (Inclusive all) 17, 490


Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, service tax 10% on the bank charges and ecess of 0.3% on service tax would be deducted.

Warm regards,

Eureka forbes team

Dear sir / madam,

I have a eureka forbes aquaguard model inova in my house for which the annual maintenance contract is being done on a regular basis.

However, there are occasional problems when the customer care was contacted and they somehow manage to rectify the fault with reconditioned circuit boards which do not last for a long time. Over and above, the three blinking buttons have stopped working for a very long time which they refused to change for a long time.

We are well aware that they want us to prove that the machine is old and we should spend money in buying a new machine as per the latest model.

I am interested to know why such attitude is shown by the company when the entire machine is under their amc and they should have done it without a request from my side.

Shall be grateful, if you could please take up the matter with the competent authority for me to tide over the perpetual problem faced by me.

Yours sincerely.

Ajoy kumar mukherjee

Flat no. 7, 3 rd floor,
1/384, jodhpur park,
Kolkata - 700068
Mobile : +91 [protected]
Email : [protected]@rediffmail.com

Eureka fobes customer id no : [protected]

I have been a customer of eureka forbes since 2008.
Recently i shifted my house to a new location in bangalore. The customer executive sugggested me to change my water purifier as earlier one was designed for RO system.
I installed a new purifier on the advise of the sales person. But he did not provide me with the invoice copy. Inspite of complaining it to the customer care also I have not recieved my invoice copy.

It's been 6 months, no one has come to service the purifier. I called up customer care and placed request for service on 26/05/2016 at 9.42AM. I placed a request and complaint regarding invoice (complaint number[protected]. Till date no one has come to service and I have not recieved the invoice copy also.

this is very poor service response from your team.
kindly look into the matter

I have placed a order for eureka forbes uv+ ro system and paid advance.
Ales order so15914 (On 28th may 2016)
Coimbatore, tamilnadu
Still material is not fixed on 4th june 2016

Last one week i have called eurekha representatives (Minimum 60 calls made).
No proper response and people are not lifting the phones for last couple of days.

Totally upset with this sort of service by eureka forbes.

Regards
Jeyakumar

Customer id : [protected]
Customer name : s g prasad
Mobile no : [protected]

I had purchased one aquaguard classic water purifier against eureka forbes ltd invocie
No [protected] dated 08 jul 2015 from their branch office near sarada mutt, college jn, building no kc vii 1490, 530 a kollam 691008

The water from above purifier fitted at my home could not be used due to foul smell, bad taste and sediments settling at bottom on boiling the water from the machine.

Matter was reported many times in the past and effort for rectification was put in many times in the past by technicians. Water from my well, over head tank, from the machine and water after boiling was tested at eureka forbes lab at ernakulam.

But the water from above purifier machine when boiled continues to give sediments settled
At bottom, and water turns slightly reddish/brown with bad taste. So, i have not got consumers satisfaction till now.

I had requested for refund of cost of above water purifier which was approved with some deduction in apr 16 as stated by mr. Sreejit of kollam office of eureka forbes.

I have not got cheque/dd till date, when i try to contact kollam branch, staff there can’t answer and they don’t respond to my query. It appears that they are not responsible.

Please do something to get refund of cost of the machine or replace the machine with a new defect free item.

` e-mail to customer care [protected]@eurekaforbes.com many times were not replied.

Further delay in responding to my request would force me to file a case in consumers court
Therefore present status of refund may please be intimated.