Eureka Forbes Complaints & Reviews

I had buy a 'euroclean wet & dry' vacuum cleaner at below address http://www. eurekaforbes.com/product/vacuum-cleaners/euroclean/premium/euroclean-...

And the product not suitable to my requirements so as per 30days money back guarantee policy i had filled return & replacement form with in 7days after receiving product. The company not respond properly

On 09/03/16 i had raise a complaint against eureka forbes in forum, next day 10/03/16 eureka team respond for my complaint and they send gati courier service to collect the product on 21/03/16. The gati courier doc no.[protected] date 21/03/16. And courier service delivered the product to eureka fobers on 01.04.16
Till date i have not received any money back and i call to customer care about this issue they also say we have no information
Plz look in and salvo the issue

Shipment status

Docket no reference destination pickup date status
[protected] [protected] gummdipoondi 22-mar-2016 view details
[protected] details [ delivered ]
Reference [protected]
Origin chennai - koyambedu
Destination tiruvallur
No of packages 1
Assured dly. Dt 26-mar-2016
Delivery dt & tm 01-apr-2016 19:32
Receiver's name eurekha
Date time location status
01-apr-2016 19:32 tiruvallur delivered at destination city
23-mar-2016 16:08 tiruvallur undelivered due to customer request another date of delivery at destination city
23-mar-2016 13:31 gummdipoondi arrived
23-mar-2016 09:45 chennai outbound out for next station
23-mar-2016 09:42 chennai outbound arrived
22-mar-2016 20:52 koyambedu out for next station


Name – murali
Customer id. [protected]
Order id[protected]
Inv no.[protected] date06.02.2016
More details photos are attached

I paied service charges in[protected] rs. 4, 260/-, contract receipt no.[protected]. At that time the technician said that needs to change the aquaguard machine filter coil immediatly and he said i will come in two days to change the coil. But still he not change the coil, and machine servicing due on march 2016. But no body came to change the coil and service the aquaguard machine.

Invoice no [protected] order no[protected]..I have taken enhance roo water purify from aqua guard on 11th march 2015 ..It was on installment basis..12 months installment...They were deducting rupees 1519 on every month from my bank account directly in ecs system..But i have completed my emi on month of march 2016..But eureka forbes taken 1519 again on 20th april from my bank account..Why this kind of fraud with general public..When i gave whole money why cant they stop taking money from my bank..I request you to stop requesting for ecs immeduate basis

We are facing problems in our eureka acquaguard machine from past twenty five days .We have made complaints for servicing to the customer care office already ten times but no response from them at all.This is the worst experience we are facing from such a renowned brand.It was a big mistake to buy this (Acquaguard genius) when we cannot get proper service from your side.We are going to lodge a complaint against your customer care to the head office and also we will post our bad experiences on the net so that the other people come to know about. Your bad services.My customer i'd is[protected].I am from vijayawada andra pradesh.

I am shaili misra from new ashok nagar, new delhi had requested eureka forbes for the service.They provided me the serivice request number 15 days back.
But they didn't come to visit us. After 4 days, i again requested for the service request. But i didn't get any response from them.
It's been 15 days and i didn't get any response from eureka forbes neither i get any call/message from them.
This is not at all accepable.
This is irresponsible behavior from customer care .
I request you to take relevant action against the customer care.

Thank you.

The complain lodged on 18/04/2016 at about 10am.Complain No.86662436. Request service center and customer care several times. 72 hours going to be passed. E mailed to C/C on 20/04/2016 request to solve the problem. Nice reply from CC but no action.The probem is whille swithon the red light beeping no filtration start. Company sales promotion policy is highly appreciable but after sales service is too poor and compel the complainant to demand for compensation for delay in service .Even I have asked to produce the goods in question to your CC for immediate solve, but they denied.This a goods which needs immediate service. Service station is 6 km from the complainant.Complainant taking as much as request and called CC and other person related to the aquagard atleast 20 times on mobiles and land line on dt.20/04/2016.

Since I purchased this piece of genius model of eureka forbes..its not working..just worked for few days then again back on its original place..its really disappointing for us...We did not purchased an expensive item to face such issues and that too again and again...it seems it's a defective item only..its very annoying now..We need a exchange as early as possible..kindly do the needful..

I bought Eureka Euroclean vacuum cleaner on 10.09.2015. I was getting huge noise so we were not able to use the product. Hence I called customer care in the no.[protected] to lodge a complaint as the product is under warranty just 3 months old, when I called customer care first time the executive said the service person will attend the call and they didn't provide any complaint no. for my call. I waited more than 10 days with no response so I called them back they said the complaint was not registered with them(What a worst customer service) so I asked him to register a new complaint and got the complaint no. 86365590 still nobody responded to the complaint and more than 30 days nobody bothered to attend the call and I called again and shouted with customer care but they are not ready to help and they are very rude and unprofessional.
I invested my hard earned money with the fraud company and a faulty product. Please don’t buy any of their products by trusting their brand or sales person’s false commitment as there is no sales after service and they will loot your money. I don’t understand how the company survive these many years without providing service to the customers. Do not trust the brand. They are very unprofessional and very bad management they only sell the product without service. My email ID [protected]@yahoo.com

On 14 april 2016 i lodge an online complain and at 9.37am, i received an sms from eureka forbes as " thank you for contacting eurohelpline. You request number is [protected] and cust-id. Is [protected].

On 15th april 2016, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/ejqvn_ofjw without and service.

Again on 16th april 2016 at 11.56am, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/4ksd79p9yb without and service.

On 19th april 2016, i again contacted mr. D mohanty mob. No. [protected], sales person of eureka forbes, bhubaneswar. He took my complain no. & customer id. But on 19th apr, no one turn up. On 20th apr, again i called mr. Mohanty, but he didn't respond.

Being harnessed from eureka forbes personnel, i am taking this platform to resolve my problem. Kindly do needful in this regard.

There is fungus formation in my aquagaurd water purifier system. This is the top of line model and has additional uv protection

Technicians come, clean and go and it repeats. We have been drinking impure water and because of this reason having all sorts of health problems. Technicians are not qualified and they give all kinds of reasons. They try to force sell another candle. When we try to reach the manager, the number is always switched off. Overall the service levels are quite pathetic

The problem started coming after the last candle replacement about 6 weeks back. How can a company of your reputation be so casual about such problems. I have taken pictures on my mobile if requested.

We need a proper resolution or replacement asap.
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The krishnaji services, Nagpur a Franchise of a Eureka Forbes on request for a service of my i-nova, water purifier done the service & installation of the same. As the installation is taking some time by their plumber, the service personnel leave the place without checking the purifier after servicing. After completion of installation, I found that the discharge tap is leaking even after the shut-off of water purifier. On contacting them they are not responding. The event is of 15.04.2016. Kindly help me out against this enthical practice of service Franchise.
Details of Franchice.-Krushnai Services
Telephone[protected]
cell- [protected]
Name-Nimje
Compliner- Vinod Bende
mail- [protected]@gmail.com

I have AMC for 2 years and has just started. My Crystal Filter is not working because of power supply problem. Raised ticket 3 days a ago. Every time telling me that they will attend in 24 hrs. Nobody is coming or communicating.
Everyday I am buying water from outside to fulfill my daily needs.

At the time of AMC, this Eureka Forbes representative said that call will be attended in a day when SR will be raised. But now seems he told lie.

I think its waste of money and time by availing this AMC service from this Eureka Forbes.

It was told that the water purified product is of lifetime free service. First of all the product delivery was delayed by 10 days. I had a tough time then and now again with amc. When the sales person promised me that there will be lifetime free service and all i have to do is make a phone call and the engineer will attend. The customer has to pay for spare parts if any. Now your company is charging rs. 400 per visit...Else i will have to take the product to service center? How can you expect someone to carry this product to t.Nagar for general service. Such a useless company i wud say, i should have gone with the local production.Now i have to pay rs.800 for the two machines what i have and i made my friends to pay as well. Why would your sales person lie? Now when he picks up the call to say "wrong number".
Note: i purchased two for myself and referred two of my friends as well. You can reach me at[protected].

I complained for the service. Mr. Sunil, franchise called me today and he was so arrogant. His mobile no.[protected]. He was not ready to listen what am actually telling. He said ur warrant expires (I have 4 more days for expiry) and cylinder to be replaced which will be charged, u are the customer always creating problem and immediately disconnected the call. Again i called him back he was continuously disconnecting my call.


Immediately i called mr. pothiraj [protected] he asked me to call mr. hemanth kumar [protected], he said he is busy right now and connected me to thanigachalam, while explaining the situation he too disconnected the call.


What the hell is happening. from the day one i have complained many times on sunil and pothiraj. It's almost a year, no action had been taken and he is just a franchise and u people are encouraging to behave him so rude with the customer. This is how u respect your customer.


While purchasing ur executive said 2 months once free service will be done, now mr. Thanigachalam says 4 months months. Why cheating the customers like this. I have all the proof...


This will not be left just like that. am gonna take this issue very seriously and you people have to face the consequences. Moving forward legally...


Regards,

Kavitha
[protected]

Dear sir,
I have purchased a eureka forbs aquasure nano to 4 litre water purifier from amazon on 2nd april"16 and received on 11th april”16, and online booked for installation on 12th july"16, but still now no body was contact me,
Regards,
Amal biswas

I paid for AMC on last october and my expiry date is on next october. I got a service before 6 days. The guy who came to service my RO + UV machine is so irresponsible that he misplaced all the connections. Immediately after that guy went after servicing, the leakages was found from the machine and machine is not working. I lodged a complaint immediately and service center told me to solve the problem in next 12 hrs. In the next day I called again and they repeated the same thing. Now even though I have aquaguard in my home, still I have to purchase mineral water from outside. Moreover the guy who came to service my aquaguard, is so arrogant that he is not picking up my call. I pay Rs. 5300 per year for AMC, but still getting this kind o[censored]nprofessional service.

My phone number is - [protected] and my aquaguard is registered at this number only. Aquaguard people can check the detail though I am sure that they will not take any single step.

It is my strong advice to avoid this crap company

I am having aqua guard Nova model water purifier. I require service support as the machine has stopped all of a sudden. I am living in Thanjavur, Tamil nadu. In case of any further information pl call My mobile: [protected] or send me the no.of service personnel or marketing agency so that I can get their assistance. Thank you. N. Krishnamoorthy.

I purchased Dr. Aqua guard on 22nd April 2015. As informed by you, there will be free service for every 2 months once. Whereas, in this 1 year only twice the free service had been done. That too, the last service was done only for the additional cylinder and not for the machine. For your kind information that the additional cylinder can be cleaned by our own, but your executive cleaned only the additional cylinder and showed as if the service had done.


Last Sunday, 10th April 2016, one executive came home but he didn't do the service, he said he will check the expiry date of the warranty, till date he didn't turned up.


Do the executive return only after 22nd? As the warranty expires on 22nd.


From the beginning we have faced hell lot of problems. You people are cheaters and I have saved many people from purchasing o[censored]r useless machine.


Try to give a better service only then you can stand successful in the market, if not none of them Will recommend ur brand. Like me many of them will not recommend ur product. Even i had an idea of purchasing vaccum cleaner, but after seeing your worst service, i stopped my idea of purchasing ur useless brand.

Your staff, your product, on the whole, your company is a fraud company, better close your business.

Kavitha
[protected]

I bought dr Aquaguard Magna hd ro+uv+ biotron on dated 13.06.2015 on 8 quarterly installments of rs 2100/- and paid cash rs 1000/- through receipt number 006617 & rs 2500/- through receipt number 006587.

serial no. of the unit [protected].

i was told by marketing person that till completion of my emi by unit will be in warranty and filters will be replaced without any charges if needed.

my unit is not working properly from the very first day i bought. lots of complaints are lodged through my registered mobile no [protected]

today, one service engineer visit my home and informed that filters are need to be changed and demand money of rs 5200/- without checking the unit.

i told him that unit is under warranty and if filters are needed to be replaced, it must be replaced free of cost

Now I feel cheated ...is it eureka Forbes commitments ???

Need all my money back immediately...

Customer id - [protected]
Customer mobile : [protected]
Customer name : s g prasad
Company/firm - eureka forbes limited
Product : aquaguard water purifier classic
Inv no : [protected] dated 08.07.2015.

Complaint
This water purifier was not functioning satisfactorily from its date of installation. Incharge of lab ernakulam, visited the house in sep 2015, and one additional fitter was installed on payment as per his suggestion. Presently, when the switched 'on', foul smell spread around and the water also has foul smell. When the water from fitter is boiled, a thick coat of oily film is formed on the surface of water. We are not using the fitter now. When water from the well through tap is boiled, it is fresh without any foul smell. Please replace the fitter elements within the main machine under warranty.