Eureka Forbes Complaints & Reviews

Hi Team,

for your information I want the complete AMC amount or extension of AMC two year,

when your team not ready to attend the complain when I have register to your service desk, after doing n number followup on this and raising complain in consumer complain forum .

I am getting response and service, does this way you respond the platinum customer, not sure then how your team will respond the silver and gold customer .

when we have AMC with you same time you are responsible to give the service in time for that only we have paid AMC fee right.

now your team failed again and every time I hear from you team next time or in future it will not happen again .

but it happen 4th time with me, which i can't tolerate any more,

get me complete AMC amount or extension of AMC two year

you can see the attached feedback, it show how responsible your team to respond, going to be month does this way you work like this to get and read the customer feedback and address them ?

I have a 2 year service contract for my aquasure ivory water purifier. On 22 March '16 I made a complaint that water was not flowing properly. The technician came on the 3rd day (48 is what they mention... Which never happens) and told me that the sensor needs to be changed and that he will be getting it the next day
...but that day has not come till now (25 th Apr'16)...I have made n number of calls and they always assure me that they will get back in 48 hours... Which hasn't happened. They say they are coming and still don't turn up. Highly useless service...

Amita Ranalkar
[protected]@Gmail.com

I am an old customer of Eureka Forbes and I was availing the AMC facility from your company. Renewal of my AMC is due but no one came to renew the contract. The machine is also giving trouble and I lodged a complaint thru sms on the phone no [protected] on 11 Apr 2016 but there was no response from your office.
Then again I lodged a complaint on the above no on 15/4/16 and this time I received a reply from your office mentioning my complaint no [protected] and activity no [protected] but no one attended my complaint.
Third time I lodged a complaint thru sms on the same number and got a reply mentioning my request no [protected] and cust -id [protected] but till now no one attended my complaint.
What should we do ?

I'm from ashok nagar, chennai. Your company staff named shakthi kumar asked our eurocleane wet and dry machine and promissed to give rs.2000/ but he forced me to buy a new product eurocleane from him. Till today he did not give give the cash, but he took the machine.

His name - shakthi kumar.
His phone number: [protected]
His office address: no, 75b, vpg avenue
7th street,
Mettukuppam;
Chennai. 600098.

Please, take any action on him and refund my cash rs 2000/. I phoned up so many times. But no answer from him. He is cheating me. If you keep a staff like him very soon your company's name will be distroyed by him.

I have purchased dr. Aquagaurd in nov'15. And on 8th apr'16 i did my first complaint after which i got service. But during service machine got broken by service exec. Because of which the water start leaking from the machine & filter machine is not working as before. The service exec. Advices to change the filter. For both the issues i made next complaint and for this complain. After which the exec. Came and fixing the machine with fevi quick for which i deny after which he left and after this i am waiting for the company to resolve the issue but they are ignoring complaint and even when i called sales exec from whom i purchased machine is also stop taking my calls after 1- 2 times.

" eureka forbes big company with worst of worst customer satisfaction service".

My last service request no. 95223321.

Customer Id [protected], Transaction Id: [protected], Aquaguard purchased in May 2015, product still under warranty. One week back it stopped working, service person checked and advised to replace filters. Periodical Service as promised by Company (once in 3 months) not done which has led to product breakdown. Also product not warned before breakdown. Company has to return back money, or exchange new product, or atleast replace the filters. We are suffering without filtered water, and have been contacting and escalating to the Company but till now not addressed.

I have purchased aqua guard classic on 11/11/2014. Salesman had assured six monthly service during warranty period. During this period sales persons visited at least 4-5 times for showy care. Every time we reported him that no service person visited for service, but of no use. During last 5 months i lodged complaints twice through sms. Every time i had a return call of service person in response but no person turned for service. Once i complained with company's new dealer over here (Satara, maharashtra) in an exhibition. He agreed for service, but the same story repeated. When every person from the company behaves in the same manner, fault is on account of the company. Strong marketing & worst service. I think, once sales are over company's responsibility is over. One should not rely upon the company for service.
To whome so ever it may concerned, i would like to ask whether-
1. Is there six monthly free service really assured by company, or salesman give fake assurance, just for the sake of sales ?
2. Responsibility is in whose part if any damge/major fault occurs due to lack of service in time?
3. Why do we always see company’s salesmen, but never see any service person?

Now filtered water is giving bad smell. I don’t think i would be able to get it repaired from any of the ‘eureka forbs’ service dealers. The only way left with me is to throw it away & go for a new one. Definitely i will not go for ‘eureka forbs’ now. There are so many options in the market today.

We were using Aqua Guard Nova Model for the last 16-17 years. Your service person said to be an area manager Mr Paritosh was frequently requesting for purchase of RO, Doctor model and assured to exchange the Nova model at Rs. 500/ and also a free gift. We have purchased the Doctor Model in last month and paid the full invoice price through Credit Card. He has also assured that we are having arrangement with our bank and you have to pay in 12 EMI.

He has taken full value of the money and not deducted the exchange offer of Rs. 500/ neither the cost is converted in to EMI. When we are requesting for refund of Rs 500/ in exchange of old machine, he is telling that hence you have paid through online credit card you are not eligible for exchange offer, though he has never told this before or at the time of payment other wise we should have paid through Cheque.

We have also paid the AMC for the NOVA machine up to May 2016. He has also told that the remaining service charges will also be adjusted but there is no adjustment for the same.

A gift of Wrist Watch is received by us

We therefore file a complain against you service person Mr Paritosh for making fall commitment and assurances and request you to make arrangement for exchange of old NOVA machine and get back the machine in lieu of Rs. 500/

Hope You will take a positive decision in the matter at the earliest other wise we shall be constrained to go to consumer forum

S K Jaiswal
D-307, Binayak Enclave
59, Kalicharan Ghosh Road
Kolkata-700050
Mob-[protected]/[protected]

After the contract for periodical service there is no follow up from the company.Had to call several times. Locating call is very difficult since recorded messages are always not responding. It seems once the co.Established it is monopolizing and there is no service at all. After replacement of candle also water has different taste.No follow up or interest to replace the magic lamp .Lack of service is reflected with the staff with rude behavior fully frustrated when inquired anything related to service. There is one supervisor mr stephen who is very rude and often back answer for any request and inquire for additional charge once visited just after expiry of the contract. Should inculcate and train how to deal with consumers and services to this type of frustrated staffs to keep up the goodwill it had once and spoiling when so many competitive better services are easily available.

I have purchased Aqua Sure Crystal Model and using since last two years. First year machine was perfectly normal without any problem. Since a year I have taken AMC through Your Authorized Service Centre "Aqua Pure Services" Nehru Nagar, Kurla, Mumbai.At the commencement of AMC filters were replaced on July 2015. Then due to very low flow of water carbon filter was replaced on 11th Feb 2016 on payment of Rs.450/- . Then flow was normal. Then by mid March flow gradually got reduced. On complain your service centre attended and normal flow was restored. Now again since mid of April flow was reduced. Problem is not addressed properly. This may be seen.

Dear Sir,
I purchased your product on 11/07/15 from Maharashtra electronics corporation viman nagar pune 411014. i have facing lot of issue from your product 8-10 times from starting to till date.i put the complaint on last 20.04.15 but still pending.your service is very bad. when i put the complaint take time 3 to 4 days for resolved.
Very bad experience with this product.
Sr. no.[protected].
Kindly resolved my problem otherwise replace product.

Regards,
Pratibha shende
[protected]

C v deshpande,
A 11-302-chandan lokudyan kalyan west 421301, customer no [protected]
.
I am having a yearly contract for maintenance more than 5 months passed no body is attending .I have given a miscall on [protected].Sent an email recent one as under
From: chandrakant deshpandecdes
To: [protected]@eurekaforbes.com
Cc: [protected]@gmail.com
Date: fri, apr 22, 2016 at 1:51 pm
Subject: non servicing of my aquaguard machine
Mailed-by: gmail.com

I bought a Dr Aquaguard Classic from Eureka Forbes via their website on[protected], the machine was delivered on 17th of march and when the engineer came to install the same my machine was having an issue of water leakage, as per his advice we requested for a new machine by filling a form online on 20th march, the same was uninstalled and I have registered a complaint on the same day and also I have called the customer care for atleast 6 to 10 times and have mailed them twice and no response was given for the same . Though the whole amount for the machine was paid on the day of purchase still the company is not attending to it. I an buying drinking water for the last one month . Whenever asked they are saying that they will resolve the issue but nothing has happened till date . This is really an unfair practice that the company is doing to its customer. I kindly request you that the company should know that the customer is the king and not their slaves. Please help me resolve the same .

I purchased aquaguard enhance RO on 23 mar 2016 which stopped working on 25th itself. after that I called the customer care atleast 15 times, and each time what they gave me is a new complaint number. latest being 86708929. even the higher authority is useless, all they gave was just an assurance. It has been 1 month and they have neither replaced it nor serviced the filter. I want to file a case against them in the consumer forum.

I have a four years service contract with eureka forbes for service/repair of the aquaguard. The acquaguard did not function on 20 march for which i had lodged the complaint with the service centre, but till today they have not visited my house to check the defects.In the meantime i had to avail services of some mechanics on payment who cleaned the connected pipes and we got water from the aquaguard. I feel this lapse is not acceptable in case of such an emergency servic e like water and the matter may please be investigated at your end as to why the service provider failed to give me service in spite of my servic e contract with you.
My address is :
Rayguru rabindra nath mohaapatra
Near pani tanki, kalinga vihar, k-9a
Patrapada, bhubaneswar. Mobile : [protected].

I had buy a 'euroclean wet & dry' vacuum cleaner at below address http://www. eurekaforbes.com/product/vacuum-cleaners/euroclean/premium/euroclean-...

And the product not suitable to my requirements so as per 30days money back guarantee policy i had filled return & replacement form with in 7days after receiving product. The company not respond properly

On 09/03/16 i had raise a complaint against eureka forbes in forum, next day 10/03/16 eureka team respond for my complaint and they send gati courier service to collect the product on 21/03/16. The gati courier doc no.[protected] date 21/03/16. And courier service delivered the product to eureka fobers on 01.04.16
Till date i have not received any money back and i call to customer care about this issue they also say we have no information
Plz look in and salvo the issue

Shipment status

Docket no reference destination pickup date status
[protected] [protected] gummdipoondi 22-mar-2016 view details
[protected] details [ delivered ]
Reference [protected]
Origin chennai - koyambedu
Destination tiruvallur
No of packages 1
Assured dly. Dt 26-mar-2016
Delivery dt & tm 01-apr-2016 19:32
Receiver's name eurekha
Date time location status
01-apr-2016 19:32 tiruvallur delivered at destination city
23-mar-2016 16:08 tiruvallur undelivered due to customer request another date of delivery at destination city
23-mar-2016 13:31 gummdipoondi arrived
23-mar-2016 09:45 chennai outbound out for next station
23-mar-2016 09:42 chennai outbound arrived
22-mar-2016 20:52 koyambedu out for next station


Name – murali
Customer id. [protected]
Order id[protected]
Inv no.[protected] date06.02.2016
More details photos are attached

I paied service charges in[protected] rs. 4, 260/-, contract receipt no.[protected]. At that time the technician said that needs to change the aquaguard machine filter coil immediatly and he said i will come in two days to change the coil. But still he not change the coil, and machine servicing due on march 2016. But no body came to change the coil and service the aquaguard machine.

Invoice no [protected] order no[protected]..I have taken enhance roo water purify from aqua guard on 11th march 2015 ..It was on installment basis..12 months installment...They were deducting rupees 1519 on every month from my bank account directly in ecs system..But i have completed my emi on month of march 2016..But eureka forbes taken 1519 again on 20th april from my bank account..Why this kind of fraud with general public..When i gave whole money why cant they stop taking money from my bank..I request you to stop requesting for ecs immeduate basis

We are facing problems in our eureka acquaguard machine from past twenty five days .We have made complaints for servicing to the customer care office already ten times but no response from them at all.This is the worst experience we are facing from such a renowned brand.It was a big mistake to buy this (Acquaguard genius) when we cannot get proper service from your side.We are going to lodge a complaint against your customer care to the head office and also we will post our bad experiences on the net so that the other people come to know about. Your bad services.My customer i'd is[protected].I am from vijayawada andra pradesh.

I am shaili misra from new ashok nagar, new delhi had requested eureka forbes for the service.They provided me the serivice request number 15 days back.
But they didn't come to visit us. After 4 days, i again requested for the service request. But i didn't get any response from them.
It's been 15 days and i didn't get any response from eureka forbes neither i get any call/message from them.
This is not at all accepable.
This is irresponsible behavior from customer care .
I request you to take relevant action against the customer care.

Thank you.