Eureka Forbes Complaints & Reviews

Have an amc on this product from 12/7/14 to 11/7/17. 3 periodical services and one change of filter, carbon etc. Is per amc agreement. Have made only 3 visits in last 2 years so far and changed filter once, that is, on 14/1/15. I've been trying to schedule a service since last one and half months without success. Called their service center more than 6 times, logged service through system ([protected] dated 26/4/16), escalated the service request through the system, called service in charge mr. Dinesh several times (He picked up phone once asking to text details, since then he doesn't even pick up phones) but of no use. Forgot to mention that a service guy came home without service record card refusing to change filter. Don't know what to do? Guys, never ever go for a service contract with these irresponsible unprofessional company!

Okay i have been using ef products for more than 15 years and this is the first time i have experienced such issues. But they have been a nightmare. My ro+uv machine is not working and is under amc and from the last one month i have been complaining on their numbers, website, etc. To no avail. No one has contacted me despite getting the amc. It is a pathetic service and i am really disappointed by ef.

I have taken aquaguard magna hd ro before six months.
My name is ayaz ahmad khan
Address2251/8 fourth floor gurunanak nagar ranjeet .
My complain number 86913080
It is in warranty period within it's not working properly. I have complained within 15 days 3 times 2 times complain honoured but 3rd times i have complained at customer care of eureka forbes before 5 days they committ that they will provide service within 2 working days but still i have suffered aftet 5 working days.
Nearest service centre of aquaguard is gp enterprises patel nagar new delhi .
I have received a call from before 3 days and its provide a number [protected] name dev he told me he will come in evening but not came then he told me he will came next day but not came then he told me i will came next day but not .
Today he told me when i called him he told me i will not come today i am on leave.
I am very much disappointed with the eureka forbes services and also product.

Sir,
I had purchased a water filter against bill no.008335 last week for a sum of Rs. 15490 model no. Dr. aqua guard magna HD RO + UV is. in the name of Mr. Jaikantan.
This unit was installed and in a few minutes after installation the service engineer started the unit filled a glass of water and threw it away. They left soon after telling me to do the same thrice. However after they left the unit failed and now lies dead. I called the service engineer and after checking the unit he said it is not serviceable. I then called the call center and raised a complaint, the no. is 95257014, they told me that they will replace the unit and gave me the mobile of their local manager based in my area Mr. R. Rajesh mobile no. is [protected] but he was very rude. I then called the call center again and this time they gave me their sales executive no, Mr. Yeuviraj mobile no. [protected]. He to was rude and said they will repair the same. The service engineer on seeing the unit had told me it was not serviceable, the call center says they will replace the unit and the manager and executive are rude and say they will repair it. I ma in need of this water filter to use the same and not to keep it in my showroom.
I therefore request you to please look into the matter and do the needful as soon as possible.
Thanking you

I purchase eureka forbes aqugurd electronic water purifire . I get very bad experience of this product which i can't explain in the word. From last one year this company's service center on humiliated me and my family.
When i buy product this is fail to working in my home. I ask for replacement or return policy than the seller totaly refuse it and told me to contact with service center.
But service centre also not provide any help, after huge complaints they are ready to provide extra water pump for force of water for that company charge me extra amount rs 2650/-
Again this water pump are damage in only 8 months (With in gurantee period)
I again continue call and ask for new water pump for last 3 months but still no help get from service centre
Aquguard and eureka forbes product are totaly fail to provide any satisfactory service in my whole city.
Please don't purchase such a worst product for saving yourself for humilation.

Lalit more

Personal Details

Title
Mr
Door No
327

First name
Narendra Kumar
Address Line 1
Karbla Road,

Last Name
Jain
Address Line 2
Ladpura North,

Contact No.
[protected]
Landmark
Ldhon ke mandir ke pichhe,

Registered Mobile No.
[protected]
State
Rajasthan

Preferred Date Time
Any time
City
Kota

Product
Euroclean WDX2 Vac.cleaner
Pincode
324006
Details about your request
As inf. by my Email., I already own Euroclean Ace purchased in 2008. I was misinformed about the capacities of WDX2 and this product was not able to clean dry & wet as required, so I wish to return it. It was purchased on 28.4.2016 & advance paid Rs. 13000/- which should be returned to meafter this unit is taken back by you. I have already spoken to yr Kota office in this regard. Pl. do the needful.Com

AMC was entered with rukmananda services chromepet, in Dec 2014, for 2 yrs .complainant s made online came to naught. I finally noted down the last complainant nos. : 85573301 DTD 06.02.2016 was ignored. To complain 85962117 DTD 03.03.2016, only the filter was cleaned. The technician did not bring the TDs meter, wouldn't give cleaning tablets. My RO total aquaguard water tank has not cleaned since 2015 though under AMC. My sister has switched over to Kent and I tell my friends not to go for eurekaforbes as service is zero

Annie KOSHI 21 church road radha Nagar chromepet Chennai 600044.

Dear Sir/ Madam,

Since last 1 month I am being complaining in the customer care of Eureka forbes but unfortunately I am getting no response from their side, I have 1st complaint on 11th April and was given a complaint number[protected]
Than again[protected], then 95162164 and then 86961477.

They are very irresponsible in-spite of several reminders made by me. Today on calling the customer care I came to know that above mentioned complain numbers except[protected] which I complained today) are closed without any technician visit at my place or without notifying me.

Therefore would request you to please take action.

Thanks and regards,
Mohit takiyar

I have ordered the aquaguard magna and it was promised within 3-4 days it will be delivered. It was not case and even i am not worried about it but the response from sales staff was horrible. The salesman who said he was contact point for queries never bothered call me. When i called the board number, he was available never answered.

Worst case, post delivery of product, i am calling every number available and go the same response stating he will call back but never called. Its hell now.

Horrible salesman, if company has such representative, for sure someday company like eureka should come to road. God bless you.

Going cancel this.

I placed order bearing No.[protected] by paying Rs.13990 though citibank online payment on 10.2.2016. After one week salesmen delivered the equipment to my house with sales invoice, payment receipt, operating manual and warantee card. After compalying my self to consumer compliant, Bangalore sales office sent my tax invoice dated.01.02.2016 without the name of company by email andback dated invoice for Rs.13490. When I asked the company to sent correct sales invoice and refund excess amount of Rs.500 the are keeping quite and not replaying my emails. On the other hand over phone they are asking me what is sales invoice why did i pay rs.500 extra.

Hi,
I am writing this with utmost pain and anger on your service. I have a old Euroclean Jet vaccum cleaner, which i have been using it for more than 10 years. In the last 2 two months the power chord recoil failed, later in two weeks the entire device power failed.

In month of March i called up the service center and asked for service, they told Rs.400 for door step, since the device isn't of daily need i requested for customer walkin. They referred to T.Nagar (Burkit Road), so when i had to visit T.Nagar, i took this to them. They said, they could not honor customer walkin at their center, hence referred to Padur. I called them up, since i used to travel to Kelambakkam weekly once. They referred to Madipakkam. I called them to check, as i used to travel to Madipakkam thrice a week. There also they refused for customer walkin and told will get back with correct contact details. As you can guess now, they never returned back.

So i decided to request for door step service and booked a complaint on 1st week of Apri, 2016. The case got escalated in a week as no one turned up to service. After escalation no one has turned out for more than 3 weeks.

You claim to provide a world class service, but the real thing what you are providing is above service. You do not have a proper Customer request tracking and escalation process in place to ensure such things are occurring.

I request you to consider this as a high priority and act immediately to get my appliance serviced.

Regards,
Gurubaran .T
[protected]

After AMC I got no proper service. Now the water flow is stopped. One technician told me that after replacement of filter (carbon), the flow rate will be normal. But that filter I have to purchase, though I have AMC (of Rs.4000) for one year. Why I pay further for any replacement of the accessories? Mr. Sarkar (Haldia Branch Manager) told me no replace will be provided after purchase of new one. Earlier carbon filter was changed by them since I also had AMC last three years. Can I faith on your company's goodwill? Please solve it so that I and my family can drink purified water as before. Thanks.

Drinking water is a basic human need which cannot be compromised and water purifiers have become a basic necessity in all the households nowadays. My family comprises of 2 senior citizens close to 70 years of age and 1 seven year old child along with my husband and myself.


We had made a purchase of a ro water purifier at ahmedabad and the seller has cheated us by delivering a faulty/defective machine. Details pertaining to the sales are as under.


Type of product: ro water purifier

Model: dr. Aquaguard magna hd ro uv water purifier

Seller: eureka forbes direct sales

Purchase date: 23/05/15

Customer name: ravindra kavi

Customer id: [protected]

Address: b/2 devprayag, opp. World business house, nr. Parimal garden, ellisbridge, ahmedabad 380006.

Payment made: inr 15, 490/-

Invoice number: [protected]

Dated: 23/05/2015

Warranty period: 1 year from the date of purchase


We have been delivered a defective machine which runs into some or the other kind of trouble every now and then. This puts our family at risk of different kind of water borne infections and diseases. Every time we call up the company service firstly they send the technician to address the problem not before a weeks time. During that period we become susceptible to life threatening infections. Even after repeated visits done by the company technicians, more then 20 visits in the last 11 months the water purifier shuts down due to some or the other reason which the service provider is not able to explain. We have tried to put up our case at all possible authorities of the company. They keep sending the technicians repeatedly but the problem/complaint is never resolved. The company is only waiting for this product to run out of the warranty period post which they would no longer be accountable. We have been grossly cheated by the company and we demand to get the machine replaced while it is still within the warranty period.

I bought an enhance model from Eureka Forbes. the vessel in which supposedly purified water is stored - mud settles on it. There are cockroaches in the vessel.
I am sick and tired of complaining to the company. They send technicians but haven't got any permanent solution. technicians come clean the vessel and then again in few days mud settles inside the vessel. I would request the company to either change the water purifier or resolve the issue permanently. I have a two year kid and an elderly person at home. I cant give them this water.Can you please help me?

My email id is [protected]@yahoo.co.in.

While I was purchasing aquaguard product from official online website of the company, I don't know how Mr Rajesh Yadav reach to my residence and promised my wife that if we buy from him he offered 4 (four) total free lucrative offers
(1) Bottle which was free online purchase.
(2) Provide Plastic body cover for free.
(3) Extra Long Pipe for Free.
(4) Buy back of old working machine at Rs. 500.
So my wife has ordered the machine through him. But at the time of delivery he took full amount and said what ever they promised will be delivered next day or in two days as company has not sent to thier office and they will take away my old machine at same time and pay back Rs. 500.

But as they wanted to fraud us they never turn up till today. Lots of complaints made on thier "call centres" but no reply.

Worst part is that in today's customer friendly era they do not have any grievence readdrasal system. They do not have mail address wherein you can send your complaints. They deny to provide contact details of customer relation manager, grievence department.

With regrett we would likek to inform your kind offrice that although the same
aquaguard is purchased vide customer id [protected] bill date 21.11.15 the person who came and encourage us to purchase also he made the middle man to allow us to purchase also a freeze for drinking water, the same is yet to be fitted or fixed. No service e of its first fixation and starting o[censored]sing the same is not done in-spite of our repeated request. the person has off his phone and we are handicapped.

this is an unit of the orphanages of 350 children and we may lodge a complain to the Government and Collector Jharsuguda or we may approach a case against the company in the Consumer court if the same is not done immediately


Please initiate service of installation of the same.


ADV Dr.Rev Bijaya Kumar Pattnaik
BRAJRAJNAGAR CHILD DEVELOPMENT CENTRE
DANIEL PUBLIC SCHOOL, BRAJRAJNAGAR
DIST JHARSUGUDA ODISHA

Toataly fraud companycompany pathetic service...
We have purchased aquagard in April 2014 from eureka Forbes.
One of his employee name is Mr Raj patil(fully cheater) offered us a good deal having two year free service, one travel bag and discount on water purifier.
We said OK, he has taken full payment and said u will get water purifier with in two to three days.
After few dqys when we didn't get any thing then we called on his number ( thank God we did payment by cheque), after our phone they did delivery. But no travel bag or any discount. We again called him, then he said he is not able to give any discount .
We said its OK.
Again after few months no travel bag or any gift and he not picking our phone.
Then after ten months of purchase when we don't get proper service then we called service center. Service center people said we have not sold any aquagard to u, we don't have any record. They also said we don have any employee named as Mr Raj Patil.
Then we again called company custemor care and they said go and meet Mr Lokesh at service center Indore.
I said OK. When I went to company office at saphhaire house vijay Nagar, I saw Mr Raj Patil inside office (whom they are deniying as there employee).
I met company service manager Mr Lokesh and show my bill, then he agree to do service . I told them we have two year free service as committed by your employee. Then he refused and said "sir, bechne ke liye yo salesman kuch bhi bolta hai"

So dear friends, the reason of this detailed review is pls Be aware from this fraud company.
They are ready to give u paid service by there expensive AMC contract..
Thanks

I have problem with aquaguard enhance ro+uv.

I tried in all means to contact for a service.Every executive from your side just try to escape and finally i am left with around 10 calls and of no use.No one turns up. The customer care numbers dont even lift the call.They have tested my patience to the most.Who are going through this message, i strongly recommend that in life donot opt eureka forbes.If you do, you are going to suffer the most for sure.

Hello customer care !!!

Can anybody in the company closely follow-up till this issue is closed ?

I am struggling to get 2nd service (Candle replacement) covered under amc. Amc was taken in july 2015 and second service was due in january 2016. I am following up since january 2016.

Now we are in may and the 3rd service will be due shortly in 2-3 months. Before that, can you guys complete 2nd service ?????

I can't write any more on this.

Amc is for 3 years, that means 5 more services have to be done in the coming months/years. If this issue repeats in every service,
It is better to buy a new product from other brand instead of scratching my head like this.

For reference : complaint id [protected]
I also escalated this though your online complaint registration.

Thanks,

Vikram

We already use 5 product of Euraka Forbes for since last 15 - 20 years we are getting continuous services provided by you but these time we registered our new vacuume cleaner machine which is under warranty period in Euraka forbes service centre responsible person is not to able to resolve our problem because of no teqnision is avaiable right now and service centre has told to us by phone and didn't visit another 1 week to 10 days so please resolve our these complain without any delay to your company repetation forever Thankyou