Eureka Forbes Complaints & Reviews

Sir
Hum ne aquaguard ki water purifier ro uv ka amc date[protected] ko karaya tha jiska receipt no[protected] hai
Aap ke service provider ke dwara bataya gaya ki[protected] se[protected] tak aapko sabhi candles membrane motor boll tab aur electric parts free of cost badla jaega.
Abhi[protected] ko complaint kia tu aap ka aadmi aaya aur tab badalne ke baad 150/- rupees mangne laga. Hum ne us se kaha ki charges kaisa aap logon ne amc ke samay to bataya tha ki koi bhi charges nahi lagenge.
Is par aap ke aadmi ne kaha ke company ka naya rule 4 months pahle aaya hai isme aap ko charges pay karne padenge
Aap hame rply den ki company se hamara amc ka agreement[protected] se[protected] tak ka hai.
Is period me hamare par naya rule kaise lagoo hoga?

Customer care,

This is being to notice, i have taken annual contract from u worth 3k appx, during the entire tenure 1-2 service had been made.

Nobody reminds foe due date of service, what is need of contract selling?

Refund the money or extend the contract.

Moreover, i called up today morning foe service.... No body was able to tell that i have taken service contract fro u.

My cell cell is[protected], u may hear it... It was ard 8.39 in morning

Looking forward for support.

Enclosed copy

Repaeted complaint for magna new filter purchased before 15 days back
it is not working properly . noise is coming from filter runing condition.
i have informed all concerned & repaeted follow up with your service agency
yogiraj enterprises & your service area manager mr ganesh as well as sales manager mr gawali of kothrud pune office
i regret to inform you that very poor response / no response from any body
i have contacted your HO mumbai but still not resolved the problem .
if your are not able to attend then i want to return filter back & pl give & refund my money .
i need it should immedaitely rectified as this is related to my family health .

Respected sir, I had visited your stall at BKC.There I booked for a demo for aquaguard magna.Next day Mr Anil Tripathy visited us and after examining the place he told us that this purifier will work at your place without the pressure pump.But today Mr Temkar the company mechanic came for installation and said that the machine will not work without pressure pump, and for that we will have to spend rs 2700 extra, which we cannot afford it.i told to take this back and return my cheque. But Anil is insisting us to buy another booster purifier, which has no storage. I am not interested in buying that, but the company is not ready to return the money .once paid to them.Is this the company teaching their salesman to sell the product ANYHOW, EVEN BY CHEATING. My cheque is of tomorrows date and ill make a stop payment of it.

Sir, I have complained about non working of Acqua Nova which is under AMC upto March 2017. After repeated complaints the technician came on 19/05/2016 and changed the candles. Since then i.e. 19/05/2016 the acqua Nova does not start and on repeated compliant no body turned up and i have to buy mineral water from market . I have not seen such a worst services and i have to literally request them daily to send technician. Kindly look into this .

Sandeep Kapoor
2566/A, Mandir Wali gali
Shadipur, New Delhi

This is regarding our Aquaguard Compact Model Water Filter which we would like to change, I have been requesting this through messages and telephone calls but everytime I am being assured of my request will be taken care of in next 48 hours, so far no one has turned up.

This is really frustating for us despite being made so much effort.

[protected] - REQ

I again request you to follow up on my serious compliant and oblige.

Thanking you.

Hi, I have purchased Eureka Forbes Dr. Aquaguard Magna HD UV+ RO+ water filter online on 15/05/16 by making payment of Rs. 17490 (order ID: [protected]). However I received Aquaguard UV worth Rs. something 12000. After complaining (Ref no[protected] about the wrong shipment Eureka Forbes said will replace correct product on Monday 23rd May. However we did not receive replacement by 24 May eve. This has been a frustrating experience since...

I purchsed the aquaguard enhance green ro through their sales outlet functioning at #365, ii floor, 14th main, shantiniketan layout, arekere village, bg road, bangalore-560076 on 13 03 2015. (Their dc ref: 25165809and order ref:[protected].
At the time of booking the order the group customer sales specialist mr. Mohan kumar said that there would be 2 free services in the first year and for the second year there was a special offer of 3 check up+ service free for those who booked in march 2015.
This was given in writing to us on the bill.In the first year they did only one service as against two promised, that too after we reminded them.
On 17th may when we spoke with mr mohan kumar for a free check up and free service, as part of the promised ii year package, he agreed to send someone. A representative came on 23rd may but said that there is no free service available in the second year and that if we want service we should pay the service charge. Neither he, nor his supervisor had any response when we mentioned the 2nd year free service offer (Given in writing to us). Mr mohan kumar has till now, remained unavailable for comment and his phone is either constantly unreachable or switched off. Thus they are going back on their commitment. This is a clear case of cheating the customer with false promises only to achieve their sales target. We look forward to positive redressal of this issue.

Dear team

Complain number 87190901

As above I have Aquaguard purifier of Eurekafores as it's not working I had lock my complain on high priority Base on thursday 19.5.2016 of above complain number.

In these I had call on Friday to confirmation that if any service technical will visit today they assure me he will by today but after 3 pm I call again and talk to Mr.Nilesh Sr.excecutive but he also take responsibility that in evening our technicians will visit.

After on Saturday morning I call and again in service center and again talk to executive but every time they commit and fail to respond my complain.

In these I had also mail in customer care regarding my issue on Saturday but they also not reply properly.

I therefore request to you to take seriously action on company as well as service technical department

Please reply me and report me for the complain asap

Under AMC contract no.22373965 dt.18/06/2013, for subject empty; company has been totally irresponsible and shown callous attitude with no accountability in servicing and attending to complaints. The co;'s outsourced agents are unskilled and irresponsible and try to harass customers rather than supporting them with no data being monitored on complaints and having no information on their system about anything, w.r.t. Product, customer etc;.Even Eureka Forbes do not have any info about product, contract, customer etc; in their system and no follow up on their outsourcing agents .The co; do not even monitor action on complaints or follow ups. The present AMC ends on 18/05/16 and since 12/05/16, no one has bothered to see the functioning of the eqpt; in spite of repeated follow ups with co; even after talking to co;'s service manager Ms.Leena (lower parcel office) on 20/05/16.

Team,

Can you escalate to higher management of eureka forbes, we been told with in week uv light part will be replace, it was really socking to know that complete amc period it was not working each time service engineer from eureka forbes, say's light indication is remove and not required, but they say uv light is working by seeing the uv bulb, does not confirm that light is working on filter...


As per the amc service, it was no given and only one time filter replace so far, next one due still,

I want the standby filter with same feature, if eureka forbes team not able to get the uv light part in time.

There is no mean that complete 2 year they waiting for parts, then for what they taking amc when part not available with them.

Thanks

I have the genius model of aguaguard and since last 04 days i am rasing the complain but finally of no use. No one turned up till date.

I have registered complain online, through phone but all in vain.

The commitment of 12 hrs service is all waist and bull as if they are not able to give service in city like mumbai what will be situation in remote location

I have availed amc for my acua sure water purifier (I berry) model. I have paid an amount of rs. 3500.00 for this. However, when my product stopped working (Since march 27), i have made a complaint in the costumer care for repair on mar 29.Initially they kept the product for 1 month. Now they are neither repairing the product nor replacing it...

So i want the amc amount should be refunded to me. They stopped responding...

Manoranjan tripathy
New delhi

I had lodge twice complaints on customer care vide no. 86785158 & 87189589 on 54/4/16 and 19/05/2016 respectively but no revert message or call received in this regard.
If such a repute company deals with its customers in such a way after selling the products it will definitely brings bad name to company
O please look into the matter and send an engineer to repair vacuum cleaner which was purchased from your company.
Its urgent
Regards
Vinod mann
[protected]

Sir,
I had emailed to you a problem that i ma facing with forbes. My complaint status update no. Is 1280129. After registering a complaint, 3 personnel's one of whom was a manager of the forbes co. Did come to my place and informed me that a replacement was to be installed at my house, however it was 8 days since they have come. However till date that is the last i have heard of him.
I therefore request you to please look into the matter., and revert back to me.
I must confess that it is really annoying that in spite of paying the money in full, i have to face such trouble.
Kindly look into the matter and revert to me as soon as possible.

I have purchased the aqua guard from the sales executives who had come home and started calling us after the demo continuously agreed to it and purchased aqua guard and also vacuum cleaner, the issue is with the aqua guard i had an similar issue a couple of months back the water doesnt store and the out flow is too much so i raised a complaint and the person came and told the purifier is gone and replaced it ever since then it worked properly for a month and now i have the same issue i had called the customer care on 18-may-2016 and raised a complaint (Complaint #[protected] they told me that with in 24 hours the person will come and rectify the issue, there was no response from your end and then i called the customer care again on 21-may-2016 the lady who picked the call said she will send the senior person on the same day or the next day with in 12pm i, e. On sunday 22-may-2016, nothing happened i called the customer care no response then i called in today 23-may-2016 first lady picked the call and disconnected the call, again i called back the person called sanketh picked the call i gave him the ticket # he said he will check put me on hold and after 2 mins disconnected the call ever since then i am not able to get connected to the customer care center.
I have spent around 600rs to buy water cans till date
Firstly train your people to have manners while talking to customers and to give false promises just to get rid of the call and also have some ethics.

A very bad service by you guys pathectic service i shouldnt have taken your product.


Amarnath
[protected]

I have a amc with eureka forbes and last 4 months I am struggling to keep water purifier working n number of calls logged and several time engineers are visiting but all efforts went in vain. I have entered in to AMC to get purified water but it is not working at all and top of it unskilled worker from local agency broken internal part and now from last days it is leaking

I don't want to continue the AMC and I want refund since it is comprehensive contract with no use


Sameer Kondlekar
[protected]

Two months back i registered a service request that the water quality is not good. The technician checked and said filter is not working, need to be replaced. I paid 3500 rupees and replaced. Again the water quality is not good and the technician now says the filter is gone again. I don't know what the hell is going on with eureka forbes. Should we just need to pay 3500 bucks every two months for this machine? I checked with customer care but no convincing response. Please help!

Service request no: 87231741

Customer id - [protected]
On may 15th, i had raised a service request for water slow and water not clear issue. Same day engineer came but he left saying some spare parts he has not brought and he will get them within two days. He pointed that if he does not come in two days register a complaint. Post 15th may, i had register several complaints and reference numbers are 87019143, 87081841,[protected]

Though my machine is under amc, they are not responding and i had to incur rs 100 to get daily three cans. I wants compensation from eureka forbes for making false promises by their engineers.

Customer representative states surely they will arrange tomorrow. But no one comes. We had taken amc but seems like eureka customer call centre makes me feel that we have to beg for service engineers.

Reference: complaint no.87119387 dated[protected].
Even though eureka forbes has entered into an annual maintenance contract, in respect of water purifier reviva, vide, contract no.[protected] on[protected] for a period of 2 years from[protected] to[protected], against the payment of rs.8270/-, it does not bother to render the service expected of it; in spite of repeated request. As a result, my family is suffering without water to drink. This deliberate act of failure on the part of eureka forbes to render the service for which it has collected the money in advance, by way of the amc; tantamount to criminal breach of trust. This is a clear case of highly deplorable deficiency of service. The manner in which eureka forbes has deliberately defunct its email id: [protected]@eurekaforbes.com, furnished in the amc, with the ulterior motive to let its customers run pillar to post; is atrocious.