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Eureka Forbes Complaints & Reviews

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Updated: Apr 9, 2026

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Address: Khordha, Odisha, 751003

Website: www.eurekaforbes.com/Product/Water-Purifiers

On 14 april 2016 i lodge an online complain and at 9.37am, i received an sms from eureka forbes as " thank you for contacting eurohelpline. You request number is [protected] and cust-id. Is [protected].

On 15th april 2016, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/ejqvn_ofjw without and service.

Again on 16th april 2016 at 11.56am, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/4ksd79p9yb without and service.

On 19th april 2016, i again contacted mr. D mohanty mob. No. [protected], sales person of eureka forbes, bhubaneswar. He took my complain no. & customer id. But on 19th apr, no one turn up. On 20th apr, again i called mr. Mohanty, but he didn't respond.

Being harnessed from eureka forbes personnel, i am taking this platform to resolve my problem. Kindly do needful in this regard.

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 20, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: 600018

Website: www.eurekaforbes.com/Product/Escalate-Your-Service-Request

There is fungus formation in my aquagaurd water purifier system. This is the top of line model and has additional uv protection

Technicians come, clean and go and it repeats. We have been drinking impure water and because of this reason having all sorts of health problems. Technicians are not qualified and they give all kinds of reasons. They try to force sell another candle. When we try to reach the manager, the number is always switched off. Overall the service levels are quite pathetic

The problem started coming after the last candle replacement about 6 weeks back. How can a company of your reputation be so casual about such problems. I have taken pictures on my mobile if requested.

We need a proper resolution or replacement asap.
[protected][protected][protected][protected][protected][protected]--============...⇄
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 20, 2016

Verified Support

Hi Venkat,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

V

venkat61

from Chennai, Tamil Nadu

May 6, 2016

Please call me at [protected].

The change of pipe promised is still not done. The Managers here have no courtesy and they always seem to give a non-committal answer. It is quite pathetic. I have images which i would like to share but before would like to speak to someone senior from Eureka Forbes.

regards
venkat

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Address: Nagpur, Maharashtra, 440015

Website: eurekaforbes

The krishnaji services, Nagpur a Franchise of a Eureka Forbes on request for a service of my i-nova, water purifier done the service & installation of the same. As the installation is taking some time by their plumber, the service personnel leave the place without checking the purifier after servicing. After completion of installation, I found that the discharge tap is leaking even after the shut-off of water purifier. On contacting them they are not responding. The event is of 15.04.2016. Kindly help me out against this enthical practice of service Franchise.
Details of Franchice.-Krushnai Services
Telephone[protected]
cell- [protected]
Name-Nimje
Compliner- Vinod Bende
mail- [protected]@gmail.com

Feb 22, 2019

Complaint marked as Resolved

Issue resolved to satisfaction.

Eureka Forbes customer support has been notified about the posted complaint.

Apr 21, 2016

Updated by vinodninja My contact number is-[protected] & my mail address is -- [protected]@gmail.com

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 20, 2016

Verified Support

Hi Vinod,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 21, 2016

Verified Support

Hello Vinod,

Thank you for sharing your contact details we have made a note of the same. Our concerned team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: Pune, Maharashtra, 411005

I have AMC for 2 years and has just started. My Crystal Filter is not working because of power supply problem. Raised ticket 3 days a ago. Every time telling me that they will attend in 24 hrs. Nobody is coming or communicating.
Everyday I am buying water from outside to fulfill my daily needs.

At the time of AMC, this Eureka Forbes representative said that call will be attended in a day when SR will be raised. But now seems he told lie.

I think its waste of money and time by availing this AMC service from this Eureka Forbes.

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 19, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

S

sasibhushan1

from Bengaluru, Karnataka

Apr 19, 2016

I have nothing further to add. I ahve not got any complaint number in response to my calls. My customer Code is [protected]; Contract Rec eipt #[protected], dated[protected]. My contact # is [protected], hich is very much available in your profiles.

PL RESPOND IMMEDIATELY

S

sasibhushan1

from Bengaluru, Karnataka

Apr 19, 2016

Please respond immediately.

Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 20, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: 600041

It was told that the water purified product is of lifetime free service. First of all the product delivery was delayed by 10 days. I had a tough time then and now again with amc. When the sales person promised me that there will be lifetime free service and all i have to do is make a phone call and the engineer will attend. The customer has to pay for spare parts if any. Now your company is charging rs. 400 per visit...Else i will have to take the product to service center? How can you expect someone to carry this product to t.Nagar for general service. Such a useless company i wud say, i should have gone with the local production.Now i have to pay rs.800 for the two machines what i have and i made my friends to pay as well. Why would your sales person lie? Now when he picks up the call to say "wrong number".
Note: i purchased two for myself and referred two of my friends as well. You can reach me at[protected].

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 19, 2016

Verified Support

Hi Vijai,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 20, 2016

Verified Support

Hi Vijai,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu, 600049

I complained for the service. Mr. Sunil, franchise called me today and he was so arrogant. His mobile no.[protected]. He was not ready to listen what am actually telling. He said ur warrant expires (I have 4 more days for expiry) and cylinder to be replaced which will be charged, Â u are the customer always creating problem and immediately disconnected the call. Again i called him back he was continuously disconnecting my call.

Immediately i called mr.Â pothirajÂ [protected] he asked me to call mr.Â hemanth kumar [protected], he said he is busy right now and connected me to thanigachalam, while explaining the situation he too disconnected the call.

What the hell is happening. Â from the day one i have complained many times on sunil and pothiraj. It's almost a year, Â no action had been taken and he is just a franchise and u people are encouraging to behave him so rude with the customer. This is how u respect your customer.Â

While purchasing ur executive said 2 months once free service will be done, now mr. Thanigachalam says 4 months months. Why cheating the customers like this. I have all the proof...

This will not be left just like that. Â am gonna take this issue very seriously and you people have to face the consequences. Moving forward legally...

Regards, Â

Kavitha
[protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Address: East Singhbhum, Jharkhand, 831011

Website: eureka forbs

Dear sir,
I have purchased a eureka forbs aquasure nano to 4 litre water purifier from amazon on 2nd april"16 and received on 11th aprilâ€16, and online booked for installation on 12th july"16, but still now no body was contact me,
Regards,
Amal biswas

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Address: Kolkata, West Bengal, 700135

I paid for AMC on last october and my expiry date is on next october. I got a service before 6 days. The guy who came to service my RO + UV machine is so irresponsible that he misplaced all the connections. Immediately after that guy went after servicing, the leakages was found from the machine and machine is not working. I lodged a complaint immediately and service center told me to solve the problem in next 12 hrs. In the next day I called again and they repeated the same thing. Now even though I have aquaguard in my home, still I have to purchase mineral water from outside. Moreover the guy who came to service my aquaguard, is so arrogant that he is not picking up my call. I pay Rs. 5300 per year for AMC, but still getting this kind o[censored]nprofessional service.

My phone number is - [protected] and my aquaguard is registered at this number only. Aquaguard people can check the detail though I am sure that they will not take any single step.

It is my strong advice to avoid this crap company

Oct 22, 2016

Complaint marked as Resolved

resolved

Eureka Forbes customer support has been notified about the posted complaint.

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K

kotrayyasalimath

from Mumbai, Maharashtra

Apr 18, 2016

Sir/madam, when its ok at the time of filter changing time, after filter changing water leakage from the motor, we asked local service of Eureka Forbes but they delay in made the same filter, they told to us we have not stock of washer, and I think one month delay, please do needfull

Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 18, 2016

Verified Support

Hi Somi,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 18, 2016

Verified Support

Hi Kotrayyasalimath,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Kotrayyasalimath,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: 613005

I am having aqua guard Nova model water purifier. I require service support as the machine has stopped all of a sudden. I am living in Thanjavur, Tamil nadu. In case of any further information pl call My mobile: [protected] or send me the no.of service personnel or marketing agency so that I can get their assistance. Thank you. N. Krishnamoorthy.

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 20, 2016

Verified Support

Hi N. Krishnamoorthy,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu, 600049

I purchased Dr. Aqua guard onÂ 22nd April 2015. As informed by you, there will be free service for every 2 months once. Whereas, in this 1 year only twice the free service had been done. That too, the last service was done only for the additional cylinder and not for the machine. For your kind information that the additional cylinder can be cleaned by our own, but your executive cleaned only the additional cylinder and showed as if the service had done.Â

LastÂ Sunday, 10th April 2016, one executive came home but he didn't do the service, he said he will check the expiry date of the warranty, till date he didn't turned up.

Do the executive return only after 22nd? As the warranty expires on 22nd. Â

From the beginning we have faced hell lot of problems. You people are cheaters and I have saved many people from purchasing o[censored]r useless machine.Â

Try to give a better service only then you can stand successful in the market, if not none of them Will recommend ur brand. Â Like me many of them will not recommend ur product. Even i had an idea of purchasing vaccum cleaner, but after seeing your worst service, i stopped my idea of purchasing ur useless brand.Â

Your staff, your product, on the whole, your company is a fraud company, better close your business.

Kavitha
[protected]

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 16, 2016

Verified Support

Hi Kavitha,

We regret the inconvenience caused. We have noted your details and our team is working towards completing your installation at the earliest

Regards,
Eureka Forbes Team

K

kavitha_vernakar

from Mumbai, Maharashtra

Apr 18, 2016

I complained for the service. Mr. Sunil, franchise called me today and he was so arrogant. His mobile No.[protected]. He was not ready to listen what am actually telling. He said ur warrant expires (I have 4 more days for expiry) and cylinder to be replaced which will be charged, u are the customer always creating problem and immediately disconnected the call. Again I called him back he was continuously disconnecting my call.

Immediately I called Mr. Pothiraj [protected] he asked me to call Mr. Hemanth kumar [protected], he said he is busy right now and connected me to Thanigachalam, while explaining the situation he too disconnected the call.

What the hell is happening. From the day one I have complained many times on Sunil and pothiraj. It's almost a year, no action had been taken and he is just a franchise and u people are encouraging to behave him so rude with the customer. This is how u respect your customer.

While Purchasing ur Executive Said 2 Months Once free Service will be done, now Mr. Thanigachalam says 4 months once. Why cheating the customers like this. I have all the proof...

This will not be left just like that. Am gonna take this issue very seriously and you people have to face the consequences. Moving forward legally...

Thank you so so much and hatsoff for your wonderful and amazing services. I have not seen such a customer service in any other companies

Regards,

Kavitha
[protected]

S

Sarandha Kumari

Apr 18, 2016

Aqua guard given for servicing is not been responded by the techniquenican with the stipulated time.

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Kavitha,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: 302017

I bought dr Aquaguard Magna hd ro+uv+ biotron on dated 13.06.2015 on 8 quarterly installments of rs 2100/- and paid cash rs 1000/- through receipt number 006617 & rs 2500/- through receipt number 006587.

serial no. of the unit [protected].

i was told by marketing person that till completion of my emi by unit will be in warranty and filters will be replaced without any charges if needed.

my unit is not working properly from the very first day i bought. lots of complaints are lodged through my registered mobile no [protected]

today, one service engineer visit my home and informed that filters are need to be changed and demand money of rs 5200/- without checking the unit.

i told him that unit is under warranty and if filters are needed to be replaced, it must be replaced free of cost

Now I feel cheated ...is it eureka Forbes commitments ???

Need all my money back immediately...

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 16, 2016

Verified Support

Hi kapil jaipur,

We regret the inconvenience caused. We have noted your details and our team is working towards completing your installation at the earliest

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 20, 2016

Verified Support

Hi kapil jaipur,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Kollam, Kerala, 690542

Customer id - [protected]
Customer mobile : [protected]
Customer name : s g prasad
Company/firm - eureka forbes limited
Product : aquaguard water purifier classic
Inv no : [protected] dated 08.07.2015.

Complaint
This water purifier was not functioning satisfactorily from its date of installation. Incharge of lab ernakulam, visited the house in sep 2015, and one additional fitter was installed on payment as per his suggestion. Presently, when the switched 'on', foul smell spread around and the water also has foul smell. When the water from fitter is boiled, a thick coat of oily film is formed on the surface of water. We are not using the fitter now. When water from the well through tap is boiled, it is fresh without any foul smell. Please replace the fitter elements within the main machine under warranty.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 15, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

S

subratam

from Dumka, Jharkhand

Apr 18, 2016

My dr. aquagaurd magna HD + UV shows red LED light, as it is new only 8 months old under 1 year warranty, is any cost will be headed on me including service charge, what is cartiges cost in case changing in to new?

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Address: 410210

Website: eurekaforbes.com

I purchased aquasure expert model on 12.03.2015 with one year amc.
My customer code to eureka forbes is [protected]. 11th april 2016, i lodged service complaint and replacement of outlet tap which was broken during use.Till today i called their service center and customer care more than 50 times and talk to all possible persons but till now no resolution from their side.
Due to this my family suffering lots of problem and they frequently purchasing 20ltr can from market.
I want now to change this product from eureka forbes and need to cancel amc from them and refund all my money.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 15, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

S

sathishavilery

from Delhi, Delhi

Apr 17, 2016

Sathish kumar.A.B
MOBILE No.[protected]
EAN#[protected] & EAN#[protected]

I purchased aquasure xpert RO+UV+UF for Rs.18999/- on 30.06.2015 from Reliance Digital Ltd, Coimbatore with warranty period of one year. At the time of demo, I was explained that the output quality of water after RO process would the same as mineral water. Soon after the installation, we did not get the promised quality. At first I contacted reliance people for resolving the issue. They did not attend. Then I contacted Eureka forbes customer care centre for three times. The first technician who attended, advised me to go for installation of an additional filter to enhance the quality of water. We installed additional filter at the cost of Rs.1100/-. But quality of water still did not improve and only the RO processing time extended. When I tried to contact him further, he did not respond. Again, one more complaint was registered for water taste and outlet tap. One technician by Mr.Alagesan (Mob No.[protected]) attended and changed the tap at my cost. He was also not satisfied with the taste of water. Regarding water taste, he said the TDS was 100 and would correct the water taste like my neighbour’s house where he attends on AMC basis. For this, he told that he would consult his manager and attend the water taste complaint. I contacted several times and he did not turn up. Yesterday, on my call to him, he asked me to contact manager.
Here, I have to say that the customer care that is supposed to be extended to the customer did not meet the desired quality as assured by the reputed company. We feel the quality of water is so poor and the water with unwanted minerals will dangerously affect our health. This is a matter of great concern. Hence, I prefer to lodge complaint to the next level expecting correct resolution of the issue.

S

San_kan12

from Mumbai, Maharashtra

Apr 18, 2016

Still I am waiting for complaint resolution. No customer care team called me. Every time when chasing them they giving assurance for my complaint.

S

San_kan12

from Mumbai, Maharashtra

Apr 18, 2016

Very Poor support. No response from customer care team

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Apr 18, 2016

Dear Sathish,

We regret the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Apr 19, 2016

Dear Sathish,

Your complaint has been registered and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

S

San_kan12

from Mumbai, Maharashtra

Apr 19, 2016

No resolution till today

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Address: 560099

Hi team,

Again how this is marked as resolved,

Being the platinum customer of yours, what kind of service you giving and asking the complaint number from client, you should able to pull all such thing from your system once the complain are register with hd .

Same i have updated in amc feedback form which i been told i will be getting update in 1 weeks time, and again it's same and no reply after that

Want senior management to review all our complain from your system and what was the response time by your team after complain register to hd,

I want my complete money back or renew the amc for next two years ...

[protected]

Team how come this mark as resolved, i have not got the copy for new amc or my money back, what going on, when eureka forbes service team don't have any value for customer, to address the issue in time without any followup more over it's not first time we had this issue it repeated issue from service team

I been told eureka forbes team will get back me, and i am hearing this from past 1 month

Every time this complain are marked as resolved, if this time is close with out requested compensation, i demand for doubled, want the senior management intervention

Apr 15, 2016

Complaint marked as Resolved

Hi Team, I have got call, and that person said me he will call me back after 10 mint, but so far no call, but this issue still not resolved, how come it's marked again as resolved don't know what Eureka Forbes management doing on this complaint I want the complete AMC amount or extension of AMC two year,

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 16, 2016

Verified Support

Hi Suriyas,

We regret the inconvenience caused. We have noted your details and our team is working towards completing your installation at the earliest

Regards,
Eureka Forbes Team

S

Suriyas_25

from Bengaluru, Karnataka

Apr 18, 2016

Hi Team,

for your information I want the complete AMC amount or extension of AMC two year,

when your team not ready to attend the complain when I have register to your service desk, after doing n number followup on this and raising complain in consumer complain forum .

I am getting response and service, does this way you respond the platinum customer, not sure then how your team will respond the silver and gold customer .

when we have AMC with you same time you are responsible to give the service in time for that only we have paid AMC fee right.

now your team failed again and every time I hear from you team next time or in future it will not happen again .

but it happen 4th time with me, which i can't tolerate any more,

get me complete AMC amount or extension of AMC two year

you can see the attached feedback, it show how responsible your team to respond, going to be month does this way you work like this to get and read the customer feedback and address them ?

S

Suriyas_25

from Bengaluru, Karnataka

Apr 27, 2016

Hello Team,

from which state your team going to address this issue, why so much delay

last week i have asked them to come on 26th April 2016, and I been told team will call me also, but no update further,

you guys again and again showing you such bad response..

not sure does this complain are reviewed by your management or not

kindly arrange senior on this issue

and I want complete AMC amount or extension of AMC two year

Hoping you not making any further delay any more

thanks
Suriya
[protected]

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Address: Pune, Maharashtra, 411045

Website: www.eurekaforbes.com

I ordered vacuum Cleaner online from Eureka forbes site on 5th or April 201616. I received a message that its delivered on 11th morning but I have not yet received it its 14th Apr 2016 now. I have made about 12-13 phone calls since last 3 days but no response yet and the only answer I get is the request has been escalated but there is no commitment from the company. I sent them emails but they were also unaddressed. Its been really a pathetic service. I recommend not to buy product from this company they just don't care about their customers. Below are some of the complain numbers and names of people with whom I spoke with

95121533
95127921
95127922

Ahmed
Hrishikesh
Mustafa
Vivek
Vivek 2-3 times

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 15, 2016

Verified Support

Hi Ameyask,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

A

Ameyask

from Pune, Maharashtra

Apr 15, 2016

Eureka Forbes Team,

I have been hearing that statement since last 4 days. Take some action and deliver the product than just talking on phone .

Ameya

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Address: 754001

I had done an amc with eureka forbes for my aqua guard on dated[protected] to[protected].After 5months i found my aqua guard not working. For which i had called the customer service center many times but every time they created docket no. But there were no one come to site.Upto now already 5months gone from equipment malfunction & also after 1month my amc will over.It's too irritating. Also i am giving the docket no. For your reference docket no.1:[protected]
Docket no.2:[protected]

Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 14, 2016

Verified Support

Hi Jyotiranjan,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

K

Kartikye Guleria

from Delhi, Delhi

Apr 20, 2016

I have got my contract renewed on 15.04.2016 for two years which is valid up to 07.04.2018. while renewing the contact I gave a cheque of Rs. 3828/ to Mr. Raman, the representative of the service provider for renewal charges of AMC vide contract receipt no. 26091430 dated 15.04.2016
. As the water supply in our society comes in the afternoon or in the evening, therefore he told me to come for replacement of the candle and carbon on the very next day i. e. on Saturday on 16.04.2016 at 1.00 pm. I am sorry to report that till date he has not responded the service as well mobile phone of him provided in the contract sheet. I had made nos. of calls on the following nos.

[protected] and[protected] but no response. Earlier also, I have a complaints of your very poor service.
In view of the above, I have to constraint to stop the payment of the cheque for renewal.

Name --J S Guleria
Moble No. [protected]
Address 32-A Anubhav Apartment, sector-13
Rohini Delhi-110085

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Jyotiranjan,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: 560049

Website: www.eurekaforbes.com/Product/Water-Purifiers

- date of issue : 11th april 2016
- motor / pump doesnt pump water
:the motor even though trying to pump water does / is not able to generate enough preasure to fill the tank . Showing clearly faulty motor component.
After repeated calls to the customer care center, there is absolutely no reply from the service /third party to replace the motor.
This has happened in the past when few months after buying the unit, the motor / pump broke down. And it was ages before the replacement was given.
People need to understand that major fault /replacement requires urgent checks rather than just escalation .
Service center escalates it every time i call, without any further movement on it.

The service center / agency /3rd party is located at kr puram, bangalore

Eureka Forbes customer support has been notified about the posted complaint.

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M

Mk1234

from Bengaluru, Karnataka

Apr 13, 2016

Complaint NO : [protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 14, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Dear Customer,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: 122002

Website: eurekaforbes.com

Poor service from eureka team

We have taken an amc for aquaguard dated 11/10/[protected] however not a single time, our amc servicing was done on time. Every time, we have to remind the team to come and service. Last two years, its the same poor service standard. This time also amc was due on 11th april, however the contact person anoop ( [protected]) mobile is switched off.
Today we faced some power issue and lodged complaint 86598226 dated 13th april 2016, the person vinay ( [protected]) came and supposedly rectified, however after 15 min itself, the problem came again, when we called vinay, he said that the job will be done tomm as spare ( fuse) is not available. I questioned him that when he has come to rectify, at the same time he should have replaced the fuse rather than shortcut. Now at late night, we need to buy water due to negligent and inefficient service by your engineer. Also when we asked vinay on amc, he informed that it will be done by anoop only which is quite surprising.
We should also be compensated on amc delay which is a regular affair.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 14, 2016

Verified Support

Hi Ashish,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Hi Ashish,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

A

ashish_ttj

from Gurgaon, Haryana

Jul 2, 2016

Dear Aquaguard, this has been almost two months that we have raised request for AMC servicing, however no one called or came for the same. We demand that servicing to be done and because of your delay you must refund our AMC amount for this year. This is really unacceptable.

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Address: 110028

I, booked a dr. Aquaguard eterniti through on line on their site (Order id is [protected] and customer id is [protected]), the same has been received on 07 mar 2016 and kept with me with package. I need to replaced/change with this product to dr. Aquaguard magna uv. Necessary replacement form has already been filled through on line and request id is #001215 on 15 mar 2016. The following complaints also filed:-
95029476
95058548
95075112
95092818
Despite of repeated request over telephone and email since more than month no response has been received from company till date. Yours faithfully,
Manoj kumar pg

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 14, 2016

Verified Support

Hi Manoj,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Address: 712258

Palash sharma, a service engineer of eureka forbes had visited our residence for regular service of the water purifier (Eureka forbes - dr. Eternity) on 29.03.2016.
This person failed to provide proper service for the purifier and had broken the quartz glass pipe inside the purifier. This was not all, what he did next was, he made a direct connection from the water supply pipe without giving us any information regarding this. Thus, we had been drinking impure water from 29.03.2016 to 13.04.2016.
Post palash sharma's visit, we have called the customer care of eureka forbes on 04.04.16 (Complaint number[protected]. Further, i had also sent a mail on 07.04.2016. Regarding the issue.
A service engineer from eureka forbes has visited us today (13.04.16) regarding our complaints on 04.04.2016 and 07.04.2016. And has resolved the issue.

My complaint is regarding palash sharma, who has broken the quartz glass pipe inside the purifier and established a direct connection from the water supply pipe so that we had been drinking the supply water instead of purified water for the last 15 days.

My questions:
Who will take the responsibility for something as important and crucial as drinking water?
What if we fall ill due to drinking impure water?

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Apr 13, 2016

Verified Support

Dear Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

T

tan2_b

from Kolkata, West Bengal

Apr 15, 2016

Attached herewith is the bill of my purchase.

Kindly look into the matter and oblige.

S. Biswas
Uttarpara

T

tan2_b

from Kolkata, West Bengal

Apr 16, 2016

Attached herewith is the bill / delivery challan of my purchase.

Kindly look into the matter and oblige.

S. Biswas
Uttarpara

T

tan2_b

from Kolkata, West Bengal

Apr 16, 2016

Please find attached herewith the bill of my purchase for your kind reference

S. Biswas
Uttarpara

Eureka Forbes Customer Care

from New Delhi, Delhi

May 6, 2016

Verified Support

Dear Customer,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

T

tan2_b

from Kolkata, West Bengal

May 6, 2016

Yes, our issue has been resolved (may be)
I am still not sure post the pathetic service, about the quality of water that we have been drinking.

Very poor service from Eureka Forbes.

Dis-satisfied

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