Eureka Forbes Complaints & Reviews

After the contract for periodical service there is no follow up from the company.Had to call several times. Locating call is very difficult since recorded messages are always not responding. It seems once the co.Established it is monopolizing and there is no service at all. After replacement of candle also water has different taste.No follow up or interest to replace the magic lamp .Lack of service is reflected with the staff with rude behavior fully frustrated when inquired anything related to service. There is one supervisor mr stephen who is very rude and often back answer for any request and inquire for additional charge once visited just after expiry of the contract. Should inculcate and train how to deal with consumers and services to this type of frustrated staffs to keep up the goodwill it had once and spoiling when so many competitive better services are easily available.

I have purchased Aqua Sure Crystal Model and using since last two years. First year machine was perfectly normal without any problem. Since a year I have taken AMC through Your Authorized Service Centre "Aqua Pure Services" Nehru Nagar, Kurla, Mumbai.At the commencement of AMC filters were replaced on July 2015. Then due to very low flow of water carbon filter was replaced on 11th Feb 2016 on payment of Rs.450/- . Then flow was normal. Then by mid March flow gradually got reduced. On complain your service centre attended and normal flow was restored. Now again since mid of April flow was reduced. Problem is not addressed properly. This may be seen.

Dear Sir,
I purchased your product on 11/07/15 from Maharashtra electronics corporation viman nagar pune 411014. i have facing lot of issue from your product 8-10 times from starting to till date.i put the complaint on last 20.04.15 but still pending.your service is very bad. when i put the complaint take time 3 to 4 days for resolved.
Very bad experience with this product.
Sr. no.[protected].
Kindly resolved my problem otherwise replace product.

Regards,
Pratibha shende
[protected]

C v deshpande,
A 11-302-chandan lokudyan kalyan west 421301, customer no [protected]
.
I am having a yearly contract for maintenance more than 5 months passed no body is attending .I have given a miscall on [protected].Sent an email recent one as under
From: chandrakant deshpandecdes
To: [protected]@eurekaforbes.com
Cc: [protected]@gmail.com
Date: fri, apr 22, 2016 at 1:51 pm
Subject: non servicing of my aquaguard machine
Mailed-by: gmail.com

I bought a Dr Aquaguard Classic from Eureka Forbes via their website on[protected], the machine was delivered on 17th of march and when the engineer came to install the same my machine was having an issue of water leakage, as per his advice we requested for a new machine by filling a form online on 20th march, the same was uninstalled and I have registered a complaint on the same day and also I have called the customer care for atleast 6 to 10 times and have mailed them twice and no response was given for the same . Though the whole amount for the machine was paid on the day of purchase still the company is not attending to it. I an buying drinking water for the last one month . Whenever asked they are saying that they will resolve the issue but nothing has happened till date . This is really an unfair practice that the company is doing to its customer. I kindly request you that the company should know that the customer is the king and not their slaves. Please help me resolve the same .

I purchased aquaguard enhance RO on 23 mar 2016 which stopped working on 25th itself. after that I called the customer care atleast 15 times, and each time what they gave me is a new complaint number. latest being 86708929. even the higher authority is useless, all they gave was just an assurance. It has been 1 month and they have neither replaced it nor serviced the filter. I want to file a case against them in the consumer forum.

I have a four years service contract with eureka forbes for service/repair of the aquaguard. The acquaguard did not function on 20 march for which i had lodged the complaint with the service centre, but till today they have not visited my house to check the defects.In the meantime i had to avail services of some mechanics on payment who cleaned the connected pipes and we got water from the aquaguard. I feel this lapse is not acceptable in case of such an emergency servic e like water and the matter may please be investigated at your end as to why the service provider failed to give me service in spite of my servic e contract with you.
My address is :
Rayguru rabindra nath mohaapatra
Near pani tanki, kalinga vihar, k-9a
Patrapada, bhubaneswar. Mobile : [protected].

I had buy a 'euroclean wet & dry' vacuum cleaner at below address http://www. eurekaforbes.com/product/vacuum-cleaners/euroclean/premium/euroclean-...

And the product not suitable to my requirements so as per 30days money back guarantee policy i had filled return & replacement form with in 7days after receiving product. The company not respond properly

On 09/03/16 i had raise a complaint against eureka forbes in forum, next day 10/03/16 eureka team respond for my complaint and they send gati courier service to collect the product on 21/03/16. The gati courier doc no.[protected] date 21/03/16. And courier service delivered the product to eureka fobers on 01.04.16
Till date i have not received any money back and i call to customer care about this issue they also say we have no information
Plz look in and salvo the issue

Shipment status

Docket no reference destination pickup date status
[protected] [protected] gummdipoondi 22-mar-2016 view details
[protected] details [ delivered ]
Reference [protected]
Origin chennai - koyambedu
Destination tiruvallur
No of packages 1
Assured dly. Dt 26-mar-2016
Delivery dt & tm 01-apr-2016 19:32
Receiver's name eurekha
Date time location status
01-apr-2016 19:32 tiruvallur delivered at destination city
23-mar-2016 16:08 tiruvallur undelivered due to customer request another date of delivery at destination city
23-mar-2016 13:31 gummdipoondi arrived
23-mar-2016 09:45 chennai outbound out for next station
23-mar-2016 09:42 chennai outbound arrived
22-mar-2016 20:52 koyambedu out for next station


Name – murali
Customer id. [protected]
Order id[protected]
Inv no.[protected] date06.02.2016
More details photos are attached

I paied service charges in[protected] rs. 4, 260/-, contract receipt no.[protected]. At that time the technician said that needs to change the aquaguard machine filter coil immediatly and he said i will come in two days to change the coil. But still he not change the coil, and machine servicing due on march 2016. But no body came to change the coil and service the aquaguard machine.

Invoice no [protected] order no[protected]..I have taken enhance roo water purify from aqua guard on 11th march 2015 ..It was on installment basis..12 months installment...They were deducting rupees 1519 on every month from my bank account directly in ecs system..But i have completed my emi on month of march 2016..But eureka forbes taken 1519 again on 20th april from my bank account..Why this kind of fraud with general public..When i gave whole money why cant they stop taking money from my bank..I request you to stop requesting for ecs immeduate basis

We are facing problems in our eureka acquaguard machine from past twenty five days .We have made complaints for servicing to the customer care office already ten times but no response from them at all.This is the worst experience we are facing from such a renowned brand.It was a big mistake to buy this (Acquaguard genius) when we cannot get proper service from your side.We are going to lodge a complaint against your customer care to the head office and also we will post our bad experiences on the net so that the other people come to know about. Your bad services.My customer i'd is[protected].I am from vijayawada andra pradesh.

I am shaili misra from new ashok nagar, new delhi had requested eureka forbes for the service.They provided me the serivice request number 15 days back.
But they didn't come to visit us. After 4 days, i again requested for the service request. But i didn't get any response from them.
It's been 15 days and i didn't get any response from eureka forbes neither i get any call/message from them.
This is not at all accepable.
This is irresponsible behavior from customer care .
I request you to take relevant action against the customer care.

Thank you.

The complain lodged on 18/04/2016 at about 10am.Complain No.86662436. Request service center and customer care several times. 72 hours going to be passed. E mailed to C/C on 20/04/2016 request to solve the problem. Nice reply from CC but no action.The probem is whille swithon the red light beeping no filtration start. Company sales promotion policy is highly appreciable but after sales service is too poor and compel the complainant to demand for compensation for delay in service .Even I have asked to produce the goods in question to your CC for immediate solve, but they denied.This a goods which needs immediate service. Service station is 6 km from the complainant.Complainant taking as much as request and called CC and other person related to the aquagard atleast 20 times on mobiles and land line on dt.20/04/2016.

Since I purchased this piece of genius model of eureka forbes..its not working..just worked for few days then again back on its original place..its really disappointing for us...We did not purchased an expensive item to face such issues and that too again and again...it seems it's a defective item only..its very annoying now..We need a exchange as early as possible..kindly do the needful..

I bought Eureka Euroclean vacuum cleaner on 10.09.2015. I was getting huge noise so we were not able to use the product. Hence I called customer care in the no.[protected] to lodge a complaint as the product is under warranty just 3 months old, when I called customer care first time the executive said the service person will attend the call and they didn't provide any complaint no. for my call. I waited more than 10 days with no response so I called them back they said the complaint was not registered with them(What a worst customer service) so I asked him to register a new complaint and got the complaint no. 86365590 still nobody responded to the complaint and more than 30 days nobody bothered to attend the call and I called again and shouted with customer care but they are not ready to help and they are very rude and unprofessional.
I invested my hard earned money with the fraud company and a faulty product. Please don’t buy any of their products by trusting their brand or sales person’s false commitment as there is no sales after service and they will loot your money. I don’t understand how the company survive these many years without providing service to the customers. Do not trust the brand. They are very unprofessional and very bad management they only sell the product without service. My email ID [protected]@yahoo.com

On 14 april 2016 i lodge an online complain and at 9.37am, i received an sms from eureka forbes as " thank you for contacting eurohelpline. You request number is [protected] and cust-id. Is [protected].

On 15th april 2016, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/ejqvn_ofjw without and service.

Again on 16th april 2016 at 11.56am, i received an sms as dear customer, request you to rate your experience by clicking http://itms.In/4ksd79p9yb without and service.

On 19th april 2016, i again contacted mr. D mohanty mob. No. [protected], sales person of eureka forbes, bhubaneswar. He took my complain no. & customer id. But on 19th apr, no one turn up. On 20th apr, again i called mr. Mohanty, but he didn't respond.

Being harnessed from eureka forbes personnel, i am taking this platform to resolve my problem. Kindly do needful in this regard.

There is fungus formation in my aquagaurd water purifier system. This is the top of line model and has additional uv protection

Technicians come, clean and go and it repeats. We have been drinking impure water and because of this reason having all sorts of health problems. Technicians are not qualified and they give all kinds of reasons. They try to force sell another candle. When we try to reach the manager, the number is always switched off. Overall the service levels are quite pathetic

The problem started coming after the last candle replacement about 6 weeks back. How can a company of your reputation be so casual about such problems. I have taken pictures on my mobile if requested.

We need a proper resolution or replacement asap.
[protected][protected][protected][protected][protected][protected]--============...⇄
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The krishnaji services, Nagpur a Franchise of a Eureka Forbes on request for a service of my i-nova, water purifier done the service & installation of the same. As the installation is taking some time by their plumber, the service personnel leave the place without checking the purifier after servicing. After completion of installation, I found that the discharge tap is leaking even after the shut-off of water purifier. On contacting them they are not responding. The event is of 15.04.2016. Kindly help me out against this enthical practice of service Franchise.
Details of Franchice.-Krushnai Services
Telephone[protected]
cell- [protected]
Name-Nimje
Compliner- Vinod Bende
mail- [protected]@gmail.com

I have AMC for 2 years and has just started. My Crystal Filter is not working because of power supply problem. Raised ticket 3 days a ago. Every time telling me that they will attend in 24 hrs. Nobody is coming or communicating.
Everyday I am buying water from outside to fulfill my daily needs.

At the time of AMC, this Eureka Forbes representative said that call will be attended in a day when SR will be raised. But now seems he told lie.

I think its waste of money and time by availing this AMC service from this Eureka Forbes.

It was told that the water purified product is of lifetime free service. First of all the product delivery was delayed by 10 days. I had a tough time then and now again with amc. When the sales person promised me that there will be lifetime free service and all i have to do is make a phone call and the engineer will attend. The customer has to pay for spare parts if any. Now your company is charging rs. 400 per visit...Else i will have to take the product to service center? How can you expect someone to carry this product to t.Nagar for general service. Such a useless company i wud say, i should have gone with the local production.Now i have to pay rs.800 for the two machines what i have and i made my friends to pay as well. Why would your sales person lie? Now when he picks up the call to say "wrong number".
Note: i purchased two for myself and referred two of my friends as well. You can reach me at[protected].