Eureka Forbes Complaints & Reviews

Fully disappointed by the service of the company. during the time of ordering service man said that product will be reached to us in next 24 hours but Frm let 4 days I didn't received delivery... order no is 028683...

Sir, i have a product of aqua sure Expert model water purifier & i have logged a complain on 2.4.16 wide complain no 86423568 but till no action done from your end what is the next step for customer .and i have continues call to your customer care & your Service technician but they are not responding to me. please let me know where i go to resolve the issue. I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from Eureka Forbes team is not responding & not lifted my call & not reply sms which is sent by me to him even after my so many fallow ups.

Dear sir we have a problem with ureka forbs aqua guard water filter, repeatedly we have problems ia have two machines last two days back, i raised complaint even though our complaint is not closed how much time they will take to close the complaint i have two machines under out of warranty. Warranty was closed we have problems your team also are not responding properly. Please give instructions to close the issue.

Madhu.K
[protected]
nellore, ap.

Hi team,
I just replaced my filter on 4th april 2016 on that day on wards i am unable to drink water getting very bad smell. Already i paid 3600/- for servicing, so i don't want to pay single rupee again, pfa receipt for that.

If you didn't sort out by end of the tomorrow, i am going to put police case for selling products.

Regards,
Saida rao
[protected]

Myself sagar suresh brid mobile number [protected]
I was facing issue with my Green RO
One of your rep came to my house and suggested me to add bowl to the RO for which I have spent 1200 bucks but still I was facing same issue later one of your engineer came and have changed the membrane of my green RO and now its working fine and also stated me that bowl is not needed for green RO
And now the bowl is kept aside which was hardly attached to RO
Request you to take it and return my 1200 bucks which I have spent because of your reps incorrect information

Eureka Forbes — Not provide proper service

1 Review
Vi vijayvargiyark on Apr 8, 2016
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Mark as Resolved
Dear Sir,

We have already raised complaint regarding not received proper amc service,
we have already paid full amc charges, in this connection we have not received proper service, we are giving complaint no. 86421603 & [protected]

till date we have not received any communication regarding this complaint.
we have contacted many times but not pick the call.

please resolve my issue.
with regards
anju kulshreshtha
mobile no [protected]

I own Eureka Forbes water purifier Model : Aquaflox DX and it is covered under AMC ( Contract Receipt No. 10 ) Receipt no. 22413472 . The AMC was made in Baramati. Currently I have shifted to Pune and the AMC is due. I had called up your customer care thrice for changing the filters (Request no .[protected] and each time was assured that the engineer will reach to change the filters. But till date nobody has attended the complaint and the service is overdue. I am disappointed by such a casual approach from the co. Pls treat this on top priority and arrange to send the engineer to change the filter.

Hi,

We are from Hyderabad. We bought a Aquaguard from Eureka Forbes Ltd, Arundeep Complex, Akbar Road, Opp BHEL Enclave, Tadbund, Secunderabad -500009 on 6th March'16. Yet no installation has done. With deep disappointment and utmost vex we are writing this complaint against the Hyderabad sales team. The Hyderabad team (Secundrabad branch) is least bothered and irresponsible towards customer queries. We keep on mailing and calling them from last one month and still we didn't find proper response. There is a chain of emails which will be proof of their irresponsibleness. Area Sales Head of Secundrabad, Hyderabad giving all sort of possible reasons for the delay. They same something before payment about installation and post payment they say this can't be done. The Aquaguard machine we bought(approx Rs.75K) is idle from last one month. Somebody please assist us getting our money vain.

Thanks

I have purchased this water purifier more than one month ago and received the product on 03.03.2016, on asking for the Invoice/Bill for the product from the courier man who delivered it, he gave the delivery challan to me and told me to contact the original company from where the purifier is purchased, hence i had called the salesperson Mr. Chetan. contact no. [protected], [protected], who had collected the cash from me and gave me his company's receipt, i asked him for the Invoice/Bill for the purifier he told me that the bill will only be sent by the month end and not before that, when i intervened and told him that the bill should be provided with the goods purchased, he told that our company's procedure is different and the bill will only be given after 20-25 days after purchase and therefore, i waited patiently for the month end but he didn't send the bill, after that i called up everyday from 1st of april, but he kept on fooling me that the bill will be sent on my billing address and a soft copy will be mailed to me, this is tremendous harassment given by this company to extract my bill whose tax was already paid by me, he told people in his company is not willing to give you the bill, thou my several reminders on calls, he didn't pay heat to my words, ignoring my calls and gave me lame excuses on calling from different numbers, they are not at all willing to send the bill, so that they can loot the government's money by not paying the tax paid by me and hence i'm not able to take this product into my books of accounts, i don't know how to get the tax invoice from them after paying my part of tax to them, kindly look into the matter soon so that we can consider this product is ours and a hasre punishment must be levied so that they can't cheat the people, consumer, customer and the government from not raising the bill to the customers.

Hi,

We purchased the wet and dry vacuum cleaner through a sales person . As he started giving the demo, he in between got calls which he attended and requested us that he will give the demo after some day since he has to urgently reach somewhere. On part of humanity we agreed and trusted the sales person and have given the full payment of the vacuum cleaner but after which he neither takes the call and is least bothered to call back . Its been more than 6 months now we purchased we are too much upset by the behavior of eureka forbes sales person and his mean mentality . We would need a full demo of the product at earliest.

Thank you,
Pradeep

I bought Aquaguard Enhance RO in 2013. I am under AMC since then. But your product has been giving us problems so often & so many times I have called for service that your technicians began avoiding our calls. They were giving some excuse & never turned up. I had to make so many calls to get one technician to service our Aquaguard. They told us to install a pre-filter. We did that by paying around rs.1500. But still water was taking a long time to purify. They told us to clean the sump & overhead tank. We did that too a couple of times. But still no use. We were buying water from outside. Some technicians were calling me when I booked for service-request, but when I told them that I had AMC they never turned up & were not answering my calls again. I don't know why I have to put up with this when I have paid thousands of rupees to buy the product and again paid thousands of rupees towards maintenance. I am tired of this product & regret my decision of buying this. I had high esteem for Eureka Forbes products & bought this even though many friends told me to go for Kent. We pay RS.4400 towards AMC every year but the number of times it has broken down & me having to deal with booking service-requests, call technicians, wait for them, call them again etc...definitely not worth it...it is a total hassle.

Hi, Am Vamsi Sai, I have registered a service call 9 days back as am not getting water properly from my Aquaguard Nano RO Model water purifier and I was told that with in 24 Hours of time I will be getting call from the service guy and it will be resolved after that.One service guy came to my place and started behaving like a sales person without even checking the water purifier. So, i have told him to not attend it, i will get it rectified from another service guy. I once again called the Customer care and told them the same so they told me that with in 24 hours of time another service person will attend the problem and rectify it. But, to my surprise next day the same service person came and told me that i have to get it rectified from him only i have no other choice. Is this some kind of a joke or what? How can the Customer care people send the same person when the customer is complaining about the service guy. when am making calls to the customer care again they are cutting the calls abruptly in the middle of the conversation.Even before i have faced the similar issues with customer care. Its been already Nine days, when am i gonna get the call from the service guy and when am i gonna get the problem resolved? How many times we need to follow up? Complaint Number. 86362863

I, Sahelee Nag with Customer ID : [protected] am having Aquaguard Classic e-boiling+ water purifier, which was serviced and replaced with two new filters by Mr. Samaresh Adhikari on 02.04.2016. Since the morning after, water has been dripping from the filter constantly. In spite of repeatedly dialling up the servicing- agent Mr. Adhikari, he showed reluctance towards his duty to fix the problem. This is quite unexpected on Aquaguard's part.

Eureka Forbes respond on there own time, and after raising is this the service from Eureka Forbes.

why they have help desk to raise the complain and we need to follow up with them every day to address the issue,

I have given my feedback on team and they said they will get back to me within 48 hours & i had raised a complaint on 27 th of March 2016 .

Hi Team,

Again how this is marked as resolved,

what kind of service you giving asking the complaint number from client, you should able to pull all such thing from your system .

same I have updated in AMC feedback form which I been told I will be getting update in 1 weeks time, and again it's same and no reply after that

want senior management to review all our complain from your system and what was the response time by your team after complain register to HD,

I want my complete money back or renew the AMC for next two years ...

[protected]

I bought this product 3 days back and it never worked from day one.. Getting the Eureka engineer to fix my product took 2 days and finally they fixed it day before yesterday.. It never worked from that point. I called the technician again and he said the problem is with the machine and asked me to claim for replacement. It's pathetic that I paid this much and my product is not working..

I had Infinity water purifier of Aquagaurd and paid for annual service contract. As per service contract, person will be coming for free preventive maintenance in six month and replacement of consumable items annually. People are neither appearing for preventive maintenance nor for annual maintenance for the last 18 months. Local service person were called two times in this period but nobody had appeared.

I paid 15490 for Dr.Aquaguard Magna HD Green RO on 30-March. The sales person KOTI REDDY M committed of delivery/installation by 31-March. Today is 5-April, there is no update.
After several follow-up calls made by me I learnt that the usual wait time is 7 to 8 working days. Then why that salesperson promised 2 days?
On 2nd April I also requested for Refund of my amount. Even for that there is no response from Eureka Forbes. When contacted Customer care, they say they are in meetings, audits, etc. So Customers are next to your meetings in the order of priority. Great!
When can I expect the refund?

I complained regarding non- working of my aqua guard on 28/03/2016.My machine is under amc. In spite of my repeated requests, no one attended my complaint. Helpiline people give a number of contact numbers which are either non- existent or dialled numbers are not being picked up. Even though i have availed amc, why i am being made to contact several contact numbers for a service? Is it not your duty & responsibility to provide me service whenever requested, without harassing me? I call upon you to send a technician immediately for service and see that your company gives better service to me in future

Dear sir,

As mr c selvam ganapthi of m/s rkp enterprises on behalf of eureka forbes taken my genus model on 28 of nov-2015 last year which is at time coming under warranty, but till date they are not give back my water filter, as many time i called mr prabhu who is manger of this firm every day i called from jan-2016 he is daily telling that i will bring today at 4 pm my aged father and mother daily waiting for up to 4 pm with out sleep as he is coming on 4 pm, and also i lodged complaint in through phone line[protected] . But no use, so if it is not come in this week iam going for consumer court.

Thanking you
Paneer selvam