Eureka Forbes Complaints & Reviews

Case i purchased eureka forbes aquaguard enhance ro +uv water purifier on 30.08.2015 from saravana stores, t, nagar, chennai -600 017 by paying rs.17, 000 plus.Invoice number 329760 it was installed in two days of time.

The machine suddenly slowed down in the first week of january and in a week's time stopped working completely. I lodged a complaint in the customer care telephonically ( complaint number[protected] and was hopeful of a serviceman visiting as assured in the next 48 hours but there was no response. Then when i called up the customer care again, they listen to me as a fresh complainant and i need to tell the story all from the beginning . I patiently repeated this exercise 4-5 times but to no progress.

After a week, a service man visited my place and said that the machine details are not updated by the vendor and hence he cannot do anything to resolve the trouble with the machine as it is within the warranty period. Whose fault is this and why the customer should suffer? He gave a phone number and asked me to whatsapp the invoice of my purchase and there was no response from that end too.)
This is atrocious - unbecoming of a reputed brand like eureka.

I do not know how long more you will take to resolve this complaint pending since january 2016. Is eureka forbes selling spurious chinese made goods in indian market. Do i need to publish the lack of customer response in all the customer complaint forums and file a case of apathy and compensation.

Please take this seriously and resolve the complaint soon to avoid unpleasant interactions.

My service request no :[protected] and my last complaint number is 85982351.

Address:

Srimathi sai krishnan
[protected]
Flat no. 4, guruprassana apartments.
13a, shyamala vadana street,
Behind shobana kalyana mandapam,
West mambalam, chennai 600033
Near kolkata kali bari temple

Sir I have taken wet and dry vacuum cleaner in 2012 .I use it once in a blue moon. Recently as it is making noise while using I made a complaint with the local service centre and also making calls for service for the last week regularly but they are paying no attention and telling so many lame excuses which is wasting my time for waitingfor the technician Hence I request you to look into the matter. Thank you yours truly. Laxmareddy city and dist karimnagar state telangana pln 505001

Purified water is not up to the mark. After getting the purified water from UB Based water purifiers, once again I put the same water in our manual water filter and find that lot of residual uncleaned dust& mud deposited in my manual water fitter.I have complained to representative who is attending for annual maintenance, but he is not able to proper explanation. more over they are very much interested for annual maimtance charges only but attendance for services is very very poor. my recent Contract Receipt No.[protected] issued from Kolkata. kIndly look in to the matter.Regards I K SAHA Mob. No.[protected]

I have bought aeroguard air pruifier from eureka forbes official site by paying full money on the 18th feb, 2016 adn ultimately the product was delivered to me only on the 5th mar after so many followup calls. By using the product for 7 days our family people find it inconveniant and causing head ache. As advised by customer care i have submitted the return form on the 13th march itself, from that day i am keep calling them to pick the machine and refund the money and every time some new executive will attend the phone and they keep promising as follows:
1)machine will be picked up by today 3 pm
2)since today is a friday and sat/sun being official holiday for us (Head
Office closed) the machine will be pickked up by monday.
3) we will call back
4) wait for some time
5) seniors are not available and we will call back
6) definetely machine will be picked up by wednesday.
So for i never got any call back and every time i am spending 15 mts with each of them i.E std calling.

Please get my money with interest and penalty to raise such a mentol agonay to me and my family.
Regards
G.Thiagarajan

We had buy water purifier from Eureka forbes. We were told that there will be 3 free service. After a lot of follow up and complain, we got one person to do the service. When he came he didn't bring the filter with him which was much need as we wanted to change the filter.

After I call them 100 times, every time they say we will send someone and till today no one even care to call me up or do follow up.

Very disappointed with Eureka Forbes service, my Aqua Guard iNova model which is in AMC is not functioning for more than a months, and your customer care keeps giving service request number as follows but no further action. somewhere in March[protected]st April[protected]th April[protected] Further follow up calls on 5th April 16 and spoke at escalation level to Ms Abilisha, another follow call on 11th April 16 spoke with the same lady and felt that no use in talking to anyone at customer care. Now instead me running behind Eureka Forbes to get the issue resolved, why shouldnt i be taking this issue to Consumer court??

I have some problem in my aquaguard .So i requested for services .The servicemen had came and said ur aquaguard motor is not working so he just removed that motor and said i will bring new motor but now it's 7 days he didn't come i have complaint in customer care.But nobody is replying .My complain number is [protected].Even i had pay 3 years services charge .This is the worst experience .

Fully disappointed by the service of the company. during the time of ordering service man said that product will be reached to us in next 24 hours but Frm let 4 days I didn't received delivery... order no is 028683...

Sir, i have a product of aqua sure Expert model water purifier & i have logged a complain on 2.4.16 wide complain no 86423568 but till no action done from your end what is the next step for customer .and i have continues call to your customer care & your Service technician but they are not responding to me. please let me know where i go to resolve the issue. I would like to inform you that Mr. Naresh (tel No. [protected]), an executive from Eureka Forbes team is not responding & not lifted my call & not reply sms which is sent by me to him even after my so many fallow ups.

Dear sir we have a problem with ureka forbs aqua guard water filter, repeatedly we have problems ia have two machines last two days back, i raised complaint even though our complaint is not closed how much time they will take to close the complaint i have two machines under out of warranty. Warranty was closed we have problems your team also are not responding properly. Please give instructions to close the issue.

Madhu.K
[protected]
nellore, ap.

Hi team,
I just replaced my filter on 4th april 2016 on that day on wards i am unable to drink water getting very bad smell. Already i paid 3600/- for servicing, so i don't want to pay single rupee again, pfa receipt for that.

If you didn't sort out by end of the tomorrow, i am going to put police case for selling products.

Regards,
Saida rao
[protected]

Myself sagar suresh brid mobile number [protected]
I was facing issue with my Green RO
One of your rep came to my house and suggested me to add bowl to the RO for which I have spent 1200 bucks but still I was facing same issue later one of your engineer came and have changed the membrane of my green RO and now its working fine and also stated me that bowl is not needed for green RO
And now the bowl is kept aside which was hardly attached to RO
Request you to take it and return my 1200 bucks which I have spent because of your reps incorrect information

Eureka Forbes — Not provide proper service

1 Review
Vi vijayvargiyark on Apr 8, 2016
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Mark as Resolved
Dear Sir,

We have already raised complaint regarding not received proper amc service,
we have already paid full amc charges, in this connection we have not received proper service, we are giving complaint no. 86421603 & [protected]

till date we have not received any communication regarding this complaint.
we have contacted many times but not pick the call.

please resolve my issue.
with regards
anju kulshreshtha
mobile no [protected]

I own Eureka Forbes water purifier Model : Aquaflox DX and it is covered under AMC ( Contract Receipt No. 10 ) Receipt no. 22413472 . The AMC was made in Baramati. Currently I have shifted to Pune and the AMC is due. I had called up your customer care thrice for changing the filters (Request no .[protected] and each time was assured that the engineer will reach to change the filters. But till date nobody has attended the complaint and the service is overdue. I am disappointed by such a casual approach from the co. Pls treat this on top priority and arrange to send the engineer to change the filter.

Hi,

We are from Hyderabad. We bought a Aquaguard from Eureka Forbes Ltd, Arundeep Complex, Akbar Road, Opp BHEL Enclave, Tadbund, Secunderabad -500009 on 6th March'16. Yet no installation has done. With deep disappointment and utmost vex we are writing this complaint against the Hyderabad sales team. The Hyderabad team (Secundrabad branch) is least bothered and irresponsible towards customer queries. We keep on mailing and calling them from last one month and still we didn't find proper response. There is a chain of emails which will be proof of their irresponsibleness. Area Sales Head of Secundrabad, Hyderabad giving all sort of possible reasons for the delay. They same something before payment about installation and post payment they say this can't be done. The Aquaguard machine we bought(approx Rs.75K) is idle from last one month. Somebody please assist us getting our money vain.

Thanks

I have purchased this water purifier more than one month ago and received the product on 03.03.2016, on asking for the Invoice/Bill for the product from the courier man who delivered it, he gave the delivery challan to me and told me to contact the original company from where the purifier is purchased, hence i had called the salesperson Mr. Chetan. contact no. [protected], [protected], who had collected the cash from me and gave me his company's receipt, i asked him for the Invoice/Bill for the purifier he told me that the bill will only be sent by the month end and not before that, when i intervened and told him that the bill should be provided with the goods purchased, he told that our company's procedure is different and the bill will only be given after 20-25 days after purchase and therefore, i waited patiently for the month end but he didn't send the bill, after that i called up everyday from 1st of april, but he kept on fooling me that the bill will be sent on my billing address and a soft copy will be mailed to me, this is tremendous harassment given by this company to extract my bill whose tax was already paid by me, he told people in his company is not willing to give you the bill, thou my several reminders on calls, he didn't pay heat to my words, ignoring my calls and gave me lame excuses on calling from different numbers, they are not at all willing to send the bill, so that they can loot the government's money by not paying the tax paid by me and hence i'm not able to take this product into my books of accounts, i don't know how to get the tax invoice from them after paying my part of tax to them, kindly look into the matter soon so that we can consider this product is ours and a hasre punishment must be levied so that they can't cheat the people, consumer, customer and the government from not raising the bill to the customers.

Hi,

We purchased the wet and dry vacuum cleaner through a sales person . As he started giving the demo, he in between got calls which he attended and requested us that he will give the demo after some day since he has to urgently reach somewhere. On part of humanity we agreed and trusted the sales person and have given the full payment of the vacuum cleaner but after which he neither takes the call and is least bothered to call back . Its been more than 6 months now we purchased we are too much upset by the behavior of eureka forbes sales person and his mean mentality . We would need a full demo of the product at earliest.

Thank you,
Pradeep

I bought Aquaguard Enhance RO in 2013. I am under AMC since then. But your product has been giving us problems so often & so many times I have called for service that your technicians began avoiding our calls. They were giving some excuse & never turned up. I had to make so many calls to get one technician to service our Aquaguard. They told us to install a pre-filter. We did that by paying around rs.1500. But still water was taking a long time to purify. They told us to clean the sump & overhead tank. We did that too a couple of times. But still no use. We were buying water from outside. Some technicians were calling me when I booked for service-request, but when I told them that I had AMC they never turned up & were not answering my calls again. I don't know why I have to put up with this when I have paid thousands of rupees to buy the product and again paid thousands of rupees towards maintenance. I am tired of this product & regret my decision of buying this. I had high esteem for Eureka Forbes products & bought this even though many friends told me to go for Kent. We pay RS.4400 towards AMC every year but the number of times it has broken down & me having to deal with booking service-requests, call technicians, wait for them, call them again etc...definitely not worth it...it is a total hassle.

Hi, Am Vamsi Sai, I have registered a service call 9 days back as am not getting water properly from my Aquaguard Nano RO Model water purifier and I was told that with in 24 Hours of time I will be getting call from the service guy and it will be resolved after that.One service guy came to my place and started behaving like a sales person without even checking the water purifier. So, i have told him to not attend it, i will get it rectified from another service guy. I once again called the Customer care and told them the same so they told me that with in 24 hours of time another service person will attend the problem and rectify it. But, to my surprise next day the same service person came and told me that i have to get it rectified from him only i have no other choice. Is this some kind of a joke or what? How can the Customer care people send the same person when the customer is complaining about the service guy. when am making calls to the customer care again they are cutting the calls abruptly in the middle of the conversation.Even before i have faced the similar issues with customer care. Its been already Nine days, when am i gonna get the call from the service guy and when am i gonna get the problem resolved? How many times we need to follow up? Complaint Number. 86362863

I, Sahelee Nag with Customer ID : [protected] am having Aquaguard Classic e-boiling+ water purifier, which was serviced and replaced with two new filters by Mr. Samaresh Adhikari on 02.04.2016. Since the morning after, water has been dripping from the filter constantly. In spite of repeatedly dialling up the servicing- agent Mr. Adhikari, he showed reluctance towards his duty to fix the problem. This is quite unexpected on Aquaguard's part.