Eureka Forbes Complaints & Reviews

Hi Team,

I need to compensation on this case, how come this marked as resolved, this is not write way for having AMC and that to for platinum customer Eureka Forbes respond on there own time, and after raising consumer complain how soon they addressing the issue, is this way to get the service from Eureka Forbes.

why they have help desk to raise the complain and that complain getting close without resolving the issue, , and we need to follow up with them every day to address the issue, this is not AMC service in this case and no system standard eureka Forbes following ...

I have given my feedback on team and they said they will get back to me on weeks’ time, but again same they keep quit,

I want the compensation on this delay on service what

now we want to compensation form eureka Forbes water filter service for complete payment or extending the AMC for more 2 year

Suriya

My purchase order[protected] dtd. 10 2 2016 euro clean w/d machine . Purchase made at my door step and instant payment of rs.13990 made to sales person abishek as attached to bangalore south sales division. Firstly it took nearly 10 days to supply the equipment. After supplying the equipment i have not been give purchase bill, receipt and life time warantee card. Bangalore sales office and customer care service turned deaf ear to my repeated request. I am not able to account my expenditure during fy ended 31 3 2016 without supporting documents

Hi, My name is Dilip chatterjee and I bought this xpert model(Serial number [protected]) from great eastern trading company on 25/03/2016. On the day of installation, I could clearly see that the machine is defective but the plumber that eureka forbes sent(Bidhan) kept arguing that he will fix it. As expected, he could not fix it.(Plumber did not have a clue of what he was doing.) Finally he got the call connected to his area sales manager(Mohan das)and he asked to lodge a service request the next day. Followed his instructions and docket number is 86337298. A technician(Amarta Chandra) came out and he had a laugh at the way it was installed.Finally he gave it to me in writing that the tap adapter is cracked and there is also a pertinent issue of water leakage. He further added that he would talk to his team to get it replaced. Called up the helpline number today for the status and they did not have a clue that the technician has visited and what are his findings... Spoke to the supervisor in the call center(Sonu Mahato) and even he did not have any clue of what was happening...
Finally called up Mohan das and he was was very casual attitude in his attitude and stated that he will again send a technician and will check. Maybe he felt that I have no other work in the world other than attend to his technicians. When I stated that the technician has given in writing that there is a fault in a brand new machine, he casually said that in that case he will send a technician to get the machine repaired. My point is very clear, In the 1st place they give me a damaged defective machine which I have not even been able to use once and now they want to repair it instead of getting it replaced with another new box packed machine.

Resolution- I am tired with Eureka forbes, your quality of product, your service quality and your escalation channels.So please refund my money. I will buy a similar kind of machine from Hindustan unilever. If at all you are miserly enough to not let money out that has once gone in to your pocket, please replace the machine asap with a box pack new machine.

I had purchased a water purifier aquaguard geneus + in nov 2015 .Recently the purifier started leaking and hence i filed a complaint with customer care.They gave me a complaint number and promised me that the problem will be resolved in 2 days.A service technician attended the problem and informed that the membrane hose is leaking and hence need to be replaced.He informed me that he did not have a spare with him and hence said that he will come the next day and replace the part. It has been 1 week since then and no body turned up to fix the problem.I called up the customer care every day who kept on issuing me new complaint numbers and promises that the technician will attend the problem the same day but no body turns up.They keep saying that the problem has been highlighted to higher authorities in the company and issue an escalated complaint number.I stay in kochi, kerala and the problem is not yet resolved.The customer care provides me with phone numbers of managers in the area who does not pick up your phone .I have to say that the service of eureka forbes in kochi is very poor and will never purchase a product from them.

I recently had put in a request on eureka forbes website(12/03/2016) for purchasing aqua guard enhance ro water purifier and a distributor from bangalore -"universal pure water solutions, begur main road, bangalore, name: gangadhar - mobile : [protected] called me on[protected] and sent a executive for demo and we paid rs.11000 and they came and installed the product. During installation when he opened the unit it was completely field with dust and he took a cloth from us to clean the same, when asked he never replied. Eventually the water purifier was leaking the whole night and failed to power up in the morning.

After calling him so many times he sent us a another product on[protected] and that product had a crack at the bottom and inside the wires are tapped also we noticed that the unit was manufactured at 2011.After calling him again he said he will send one more unit but the product make is 2011.I said i need 2015 make product or else refund my money back.He didn't reply and not answered my call. After complaining this to eureka forbes head office, mr.Vinay kumar([protected]) from eureka forbes bangalore called me on[protected] and said that he will sort this out as soon as possible. After that there is no response from him and he also not answered my call.

We are extremely disappointed with the service and its clearly seen that he's trying to sell us a old stock/fault/demo units to us which is completely unfair. Till now i didn't get any response from ureka forbes or the dealer.

I have registered complaint through eureka forbes customer care req id:94897153.There is no response even after call the customer care 4 times.

Dear Sir, Madam,

I wrote this mail of complaint to Eureka Forbes complaint service on November 25, 2015 :

"I have had installed a water purifier on 16 November 2015 and wasn't given any bill or warranty card, just a proof of payment.

I was told that the warranty was the phone number given to me and that the invoice will come by courier after 3 weeks.

Can you please confirm and send me an invoice for the product I have bought?

Thank You, "

I received an answer two days later asking for the contact details to which I replied and then nothing. I wrote back several times but my mails were ignored and until today I don't have a proof of purchase of the product. My warranty has been stolen from me !

Hi, I have magna uv ro product . Bought it a year ago, some how it was ok first year coming second year they changed the filter and problem started !
TDS very high upon several call they come and just do some trail and problem persist .
Eventually got the number of Prashant who is so called handling Pune but he too wasting time .
I am wasting money in buying water from outside and calling them but no outcome .

Hello, i am prashant sirsikar staying in pune, i bought amc for three years end with aug-15 to aug-16, but from last year technician did not visited and my filter has not been changed yet i called customer care three times and generate three times complaint number but no one visited my home to replace the filters, it is thired times i am posting here to get response it is very very worst service by eureka forbes they should check with customer if compaints is resolved or not. Please reply asap.


Thanks,
Prashant sirsikar


Please find below my contact details and cust id.

Cust id : [protected]

First complaint req no. [protected] on 18th oct 2015, received no response in a month.

Second complaint req no. [protected] on 19th dec 2015, received no response in that month also.

Third complaint req no. [protected] on 8th jan 2016, this time also same received no response in that month.

After that i posted complaint here.

Res add : regency heights appt, flat no. 205, sector no. 13, near kranti chowk, off spine road, chikhali pradhikaran. Pune - 411019.

I have aquaguard enhance uv+ro form august 2014.
product was having problem of overflow 7 days back for which i lodged a complaint and engineer changed some hardware and took rs/ 950.
within 6 days similar problem is occuring and company is not giving any satisfactory answer and saying that same procedure will be done and no guarantee of solving problem.

I purchased water purifier last year, service might be due but I don't get a call from Eureka Fobes office, but one service person visited my home without prior notification . I responded the same person early to visit my home with prior notification only. Still he shows his attitude and asked me to sign off his paper without getting any service . Is this unethical behavior is default practice of your company ? If so I think I choose wrong company and I will inform same into newspaper and press .

I bought on 28.10.15, for rs. 8, 990/- dr. Aquaguard classic uv+. Right from day 1 i've faced bad very very unreliable service by servicemen. Last fortnight i got a call from a lady company representative reg a serviceman coming to do service and get sign on maintenance contract. The man was to come on a morning of a saturday ( march 12 ). He calls at 3:30 pm only; and promises to come next working day morning; but neither comes nor calls. Company seems to have no control on servicemen. I want the company to send a serviceman asap to do servicing, at a fixed time slot - either weekday afternoon or saturday, and do (A) sevicing and (B) get annual service contract signed and take cheque payment.

Dear Sir/Madam,

I am Ram Kumar Sah and took Aquagaurd Reviva RO + UV + TDS in Bangalore on 10th Oct'15 and have issue with water filtering and It shows TDS very low which is not drinkable.

I have called customer care on number [protected] on 18th March and they raised complain with case number 86182472 but after did not get call from any technician.

Then Called again to customer care and they have raised case with high priority case # 86239555 on 23rd March and even though did not get response till yesterday (24th March) and then called CC and then provided Supervisor number [protected].

I called him and he said, i will arrange technician but till now no body call me and still am facing problem.

Could you please help me out and provide solution ASAP. Thank you.

Regards,
Ram
Mobile # +91, [protected]

I ve registered a compliant that the Aqua guard installed at our office, central warehouse, 21/B, 7th cross street m Ambattur : 600098, is not working . My compliant no is 86126699, Dated: 15.3.16. Registered mobile no is [protected],
I called and reminded on 17 .3.16, 23.3.16 and 24.3.16. So far the Eureka Forbes have not attended the compliant .

Since it is a office, we find difficult and facing water problem.

Please ask them to take immediate action.
Rani K

I brought a aquaguard ro+uv water purifier through eureka forbes before one year(With one year warranty), in that one year itself we faced lot of problem with that product like water taste reduced, machine not working, they told to add one more filter addition to the machine as they told the water has dust were the machine can't handle the dust. And after one year the filter/product stop working(Surprisingly, exactly as said in the manually filter stopped working after one year) we replaced the filter for 3900 rs. . Their also we had a problem, one of the filter was not working, so the service man who came re-directed the water line without one filter line to work at that time and left as that.

The cost of the product is 17000 and filter is 3900(Every year 3900), the product is very bad and the service of the product is very bad were in a weeks time after the service the product again not working(Every time service cost is 250 rs).

Now the machine is automatically sent out water even when the machine is switched off and drinking water quality is very bad. Now we again started to buy can-water for drinking.

We trusted a product and brought for high cost since its a necessary need for day to day life. But its not at all working to our lower exception also.Every time we ask for service its damaging our purse and its like when ever we drink its like we wasted our money. The worst part was their is no customer review call on the products quality and service at-least to improve their product quality in future.

How possible we will again buy product from you company or refer the product to other.

It could be great at-least if your company replace the product or get back the product.

We purchased Forbes Aqua Sure XP last year 1st September in Coimbatore.
We are really irritated with the service request which we did 2 months ago.
One year is not yet over we have complaints like water taste, Time display is not working, and there is a annoying sound in the Kitchen from the Purifier.
Kindly fix this as we have purchased this for RS. 19000 which is really hard earned money.
Complaint number[protected] aqua sure
We are trying to get the customer care executive through email, call and live chat no use. Nobody as a clear plan about giving service to customer.
They are still telling today tomorrow even by chance if I get the number.
Is this product worth or it makes a fake ad
We are trying to get the customer care executive through email, call and live chat no use. Nobody as a clear plan about giving service to customer.
They are still telling today tomorrow even by chance if I get the number.
Is this product worth or it makes a fake ad

We still are in warranty period. And we have also paid for extra warranty. Don't know for what they have got that money.
There is no display in the small monitor, No taste in water as promised while buying, There is an annoying sound when the water fills in again.
In 7 months these many complaints what about the coming years.

We have bought Aquaguard Magna HD RO UV Water Purifier1. Every month we are facing issues in this machine.PCB Board is getting fault every month, we have changed 6 times, still we are facing same problem. kindly replace UNIT in the machine or else give permanent solution. please do it either one.

Thanks,
Robin.S

Fed up of these irresponsible so called Company. since purchase of the Water purifier, it started giving issues. Within a period of 10 months, they changed Filter, Pump, Sensors etc etc and now the machine is dead.

Raised a Complaint on 15/03/2016.[protected].One guy came, told Pump needs to be replaced and went offf...

If we try to escalate the request in their beautifully designed website, then that Complaint no is not existing...What a pathetic Web site

I just want to get rid of this machine..somebody pay me Rs100 ..i will happily accept it(10 months old machine)

I have never seen a useless and a defunct company like eureka forbes .My complaint no 86109805 dt 14/3/16 has not been attended even after ten days

I have purchased AMC contract for I nova aquaguard vide contract no23037478 valid from 22.03.2014 to 21.03.2016. Except during April 2015 no one has visited our house for the service of the product. I have been contacting the local officials of the Co over phone for the last 15 days but either no one has picked the phone or turned up for service. I have even contacted the local area in charge Sh Akshay who assured that needful would be done in one or two days. I even reminded him through SMS but to no avail. In the meantime my period of AMC has expired without service.
V. Malhotra.
H. No.1443 sector 22-B
Chandigarh.

I have bought Euroclean Star Vaccum cleaner 3 years ago, which needs paper dustbag. In last 6 months I have visited nearest service center at Raigarh atleast 8 times for the same. Service people at this center were always absent. During phone calls they intimated that they dont have any stock of it, but refused to answer when the stock will come. I also told my problem to a sales executive Mr. Balram Nirmalkar. He promised me to bring the bag, but now even he is not responding.
It is responsibility of Eureka Forbes to keep the stock at its office (Promised during sales, the stock will be available at Raigarh Office). Improper response from sales and service people of Raigah is decreasing my hope and reducing trust in company.
These whole process make me worried about service of my Aquaguard which I bought in Nov 15