Eureka Forbes Complaints & Reviews

Very sorry to state my problem here. I am 7 years old customer of Eureka Forbes. I have been using RO of this company for last several years. I have taken AMC for the product for last 6 years but found that they have no system of checking or tracking when the service is due, in fact we only have to request for the service. On the other hand if you do not take AMC, they will call you multiple times and reminds you to change this or that. So fed up of this AMC. Now this is not the end of the story, it became more worst when our AMC for year 2015 was coming to the end on 28th Feb 2016, morning received the call for revising the AMC for next year, when I told the fact that filter has not been changed in the last one and half year as it was advised by the their own engineer that the filters and membranes which was last changed in 2/10/2014 is due by next October 2015 which was not done neither we received any call till the end of feb 2016 when new AMC was due, means one and half year after it was last changed. . Once we had asked for it but the engineer said that its not yet required. But everyone knows that the filter needs to be changed every year. So we requested to do the same in our AMC for 2014 but they insisted us to make new AMC so that it can cover the services. The point here is that they have not given complete services of AMC of 2015 and forcing us to make AMC to make more money. This is completely fraud by the company as major chunk of AMC (8 k) is filter cost (4-5 k) and that is what we are not given in AMC services. We have discussed our concern with Head of services in the Okhla branch with a hope that we get solution, but to our dismay he even threatened that he would see that no one gives me any loyalty benefits and as he is the sole proprietor of services & he will see how I get my services next time and said that he is not legally bound to change the filters and I can do anything I want and will see I am charged more if i take separate service and not re-new the AMC. Now since the water has gone above head I wish to bring to notice of other customers as well through social media. As the management for the PATHETIC SERVICES .
This is breach of contract to provide my family with quality water and the risk they have put my family to health hazard needs to be complained to higher authorities and consumer forum for the harassment meted to me . I would appeal all who are facing such issues to join together and make an case.

Hello Team,

I am from Chennai (Menambedu, Ambattur area). I am a Eurekha Forbes product(Aqua Guard Enhance).

Today one of your sales representative came to my home just to collect my personal details and enquiring whether i use Eurekha Forbes products, my name, Mobile number and where i work etc.

May i know why you are sending representatives to each home to ask this rubbish questions? And, Why should i give these details to your Representatives?

Inspite i have told him that i am not interested. The rep was compelling me to provide these details. The day started with the frustrations due to Eurekha.

The rep name was Karthik and was wearing your company ID card.

I want Eurekha Forbes to let me know how you are going to avoid such Nuisance in future?

Dear sir,
I have enhance green ro of eureka forbes .I have transferred from Ludhiana to paonta sahib .I have Amc ( Detail - Deepak sharma ref no. 70263145.
).I contacted Ur dealer green Departmental store at paonta sahib on dt 4/03/16. They told they will send their technician but did not send.As i again called them they misbehaved and told they are not only for me, they have some other work also, also they told they can not spoil the 1000/- labour charges of their technicians.
When i asked his name he did not tell his name and disconnected the phone. Moreover i have his recording also.
So if such worst behavior will be done by eureka forbes dealers then how the company will make satisfied the customers requirements and problems.
Hope the satisfactory solution of the problem.
Regards/Deepak sharma

Eureka Forbes Dr.Aquaguard Magna HD RO+ water purifer purchased on 21st Dec 2015 from CCS - Naveen (mob no.[protected]). Installation not done within expected time. Owing to lack of pathetic service, requested to cancel the order and refund of full amount paid before the product was delivered and installed. Till date have logged several complaints, with continuous follow ups, escalations at all levels have been futile. No refund happened till date. Order cum receipt no.[protected], invoice no. 080504, complaints logged till date 94134793, 94206986, 94216358, 94236183, 94236862, 94236942 against customer code. [protected]. Please help action next steps.

My problem is till not solve my product is at your Poonam Aqua service centre Khar West miss Poonam told me that u want to pay for new kit and refuse to pay for this because my purchased date is 26 Jan and my complaint date is 27 Jan 2016 my product is still in warranty . She told me that i[censored] don't want to pay than contact your dealer where from you buy this product . Pls find my bill photographs and warranty card pics

My water purifier went faulty on Sunday 28th Feb and I had registered a complaint on their call centre no 39883333 vide complaint no 85901950 with the assurance of complaint being resolve within 24hrs. 3 days have passed and no one has bothered to even call back. My repeated calls to call centre are resulting in the every day assurance that your call is being escalated and has been taken on high priority but no call or resolution yet

Hi,
I have purchased Eureka Forbes Aquasure Aqua Flo DX UV Water Purifier in Apr'15. Till now It did not work properly for even a month. When ever we call customer care there are some standard dialogs like it will be addressed in 24 hours. but Last time when i raised complaint it took 50 days. And now from about 40 days i have been waiting for the same to be addressed.
If we ask further details, they will give some mobile number...

To 01.03.2016
the dignitary,
consumer forum,
tirupathi.
Dear sirs,
i, durgi sabarish of puttur 1/347 lakshmi nagar purchased an quaguard reviva r.O. System from m/s. Hemanth enterprises, 1-1-69, yadava street, tirupathi. Ph. [protected] under their invoice cum receipt bearing no. 67 dated 20/07/2011. The unit no. 6035609 .
For some months it worked as usual . And later the problem started for us as the suppliers not showing interest in providing periodical serice. Since the service was irregular, day by day we wexed to have the said r.O. System . We are not getting pure water through the system . As we were accostomed to have r.O. Water, as it failed, we are facing maximum difficulty by having regular tap water . Even our health is also affected i.E. Throat infections etc. Furher medications. All our family members are facing many problems because of lack of r.O. Water. Also spent rs. 300000/- for hospitals. We filed all the medical bills. These are all because of lack of proper service to the r.O. System. The service proveders made us patients. We wish to collect this hospital amount occurred by our family members from this service providers. For reference, here is one complaint details. Kindly verify.
“ on 26.5.2015 online complaint :
your service request has been submitted successfully!
your service request no. Is: [protected]. Kindly note this number for future correspondence.
Our customer service executive will contact you shortly. ”
inspite of several requests, the service was irregular and responseless and neglegence of the service providers . Now finally since four months, the system is kept aside. It is very inconvenience for us . We made several calls to their area manager mr. Murali also. He prolonged two months to answer us that his efforts were also not working.
At the time of purchasing the said r.O. System, i observed this aquaguard company obtained isi certificate also. So automatically we thought that we are purchasing a product of a good company.
Finally, we are forced to bring the matter to your kind notice for required action in this matter.
We want your interference and rectification of the said aquaguard reviva r.O. System. Kindly treat this as urgent. Please don’t prolong any further.
Thankig you,
yours faithfully,

I had purchased an Aquaguard Magna HD RO+UV vide order number[protected] which was delivered in the month of August 2015 to my house. The product was installed (wall mounted) by Aquaguard service personnel at my house. Within one month of installation the complete unit with the loaded water tank fell down on the ground with a large bang, and broke to pieces. Upon raising a request the Aquaguard technician visited my house checked the unit and confirmed the back cover of the unit broke resulting in the unit falling down. He also took pictures of the same. Upon reassembling the unit it started working. However from a consumer prospective it was a new unit and it has suffered a massive fall due to poor back cover. So I requested a replacement of the complete unit with a new one. In spite of many follow-ups to the local service executives, service supervisors as well as to the Aquaguard call center, the replacement is still pending even after 5 months. Apart from numerous calls to call center, I have also contacted Mr. Chandra Sekhar N, Mr. Aslam, Mr. Venkatesh Varlu, and Mr Venugopal Gandla many times.
If you call to the call center they have one stereotype answer you will get a call back in 48 hours, that never happen. They shamelessly keeping saying the same thing in spite knowing it never happened in last 10 times. What is surprising is there is not tracking and escalation mechanism available. The request still appears open even after 5 months.

And if you call to the local executives they pass on the buck from one person to other.

Pumping motor is not working. Called to service centre more than 3 times and registered the complaint. No one has come and attended. Surprisingly, they have closed the complaint and received an sms to rate the service provided by them. Not yet provided the service.

Pl. do earliest the replacement of water pumping motor.

I Bought a dr.aquaguard magna from aquaguard madipakkam, chennai on november 2015. after 2 weeks the installation person came and said that pressure is not enough to install. hence the sales person took the unit on[protected] and said refund will b given in 2 weeks to bank account. we even sent scanned copy of my passbook to the area manager's email on[protected]. but till now we have not received refund. the area manager says request is pending with his manager.even calling the customer service n asking them to escalate has no effect. I have called your customer care thrice, got 3 ticket numbers and a message it will b done in 2 days. but nothing has happened, even i did not get a call from eureka forbes.
this is such poor customer handling by eureka forbes and aquaguard. This creates an image of cheating customers. hence please act on the matter at the earliest and process the refund before the matter gets serious.
last complaint number through phone:94542105

We have asked Aquaguard customer care for Installation of our water RO /Filter appliance. We raised the ticket 7days back and there is still NO visit.
My wife and myself have lost all patience calling 10times everyday.
They say it will be resolved in 24rs hrs and it has been 7 days NO RESOLUTION.

Because we have AMC, so they'll never come.
Is there any way I can approach the CEO or any heads. Last option remaining is to go to consumer court.

I WOULD NOT RECOMMEND ANYONE TO BUY AQUAGUARD.!

harassed customer:
Manohar

Dear Eurekaforbes,

This is my Customer id - [protected]

This is to bring to your notice that i have cancelled & initiated for a Refund ; below mentioned is the respective reference tickets:

94653524 : ( Dr. AquaGuard Geneus )

94654796 : ( aeroguard 200 )

94654804 : ( Car purifier )


Having said that, i have called the customer care many times for the status...but they just say there backend team would call me..till now no one has called me..more over your representative ESHWARAMMA N ( [protected] ) - The number is invalid as its mentioned in the consignee copy from DHL . There is one more representative do not remember his name but his phone no. is [protected] ; they had come home at the time of selling product ...moreover he doesn't have any customer centric etiquette at all being irresponsible and not responding to phone calls ; after he couldn't keep his promise to get it installed at the said time due to which i have cancelled all the products..now i do not know who is going to help me with the refund..hence seeking your assistance.

I did not receive after sales service from your dealer Euro water solutions, Kankroli. Also their phone numbers no more work. Now my purifier has a minor problem. The water gets stored at the back but the connection to the front has a problem and hence leaking from the back. I called your customer care and they asked me to contact the local dealer. The dealer no more exists. They customer care people told me that they would charge me for the service.

I was promised of lifetime free service from the dealer, however I did not get even a single service. Now your company wants to charge me for making a mistake of buying purifier from you.

My contact number is [protected]. If you guys have a bit of courtesy then contact me and rectify my problem.

URGENT REQUEST REMINDER I CUSTOMER ID [protected]

Complaint no [protected] & 94631715 DTD 18/02/15


Harassment from dealer and service team no proper response for service after several complaints and giving different false Information regarding AMC coverage

I have spoken to Ms Kiruba & Mr.Abdul Khan team leader care officer by care no[protected]through land line no[protected] she has also confirmed that during one year AMC period, as per eureka terms and conditions, filters, motherboard, motor, pump and electronic items will be covered with free of cost (excluding valve, tubes &plastic items, covers ) and the above has been forwarded to head office and concerned dealer by mail.She assured motor and all electronics parts will be replaced free of cost under I year AMC after getting confirmation from Team leader Mr.Abdul Khan.

Once again I request you to recheck their committed recorded voice for I year AMC Coverage parts

Kindly intervene and arrange solution at the earliest please

[protected]

. I have RO total Reviva since 2010 and AMC continue since 2010 with out fail. I am surprise when Your service engineer connect me 2 or 3 times for last service of my RO system from Dec 2015, He is interested only in renewal of AMC I m said no every time, He come today and said that he comes for last service of my RO, He nothing do only clean outer filter connected from stop cock ( out side of RO system ) and said your AMC completed on 15/03/2016. I checked from my old AMC bill as detail below, I Purchase RO total Reviva on 16.04.2010, but AMC date not related with 16.04, is your AMC valid from the date of renewal whether you renewal before the expire period.
I think your are interested only in AMC contract only, when customer given money their service is not good. and your dealer has behave as collection agent.

I am writing to let you know that I had purchased a product, i.e Aquaguard magna RO of your company on dated 01/06/2015.But I am very sorry to inform you that after my purchase I have been continuously facing the problem of breakdown repeatedly only within a span of 6 months.Firstly your repair executive told us to install the additional IRON GUARD giving excuses that your water supply having higher TDS & after that you will not going to face same problem.Unfortunately problem still occuring repeatedly & your repair executive had no clues but giving unbelievable reasons such that your roof tank should be made higher. In this short span he already visited my place atleast 8-10 times. I am just thinking what will going to happen when my warranty period will be ended.

So I am requesting you to take up the matter very seriously & doing the needful.I don't think I will never recommend such product to anybody.


Pls.do look into the matter urgently.

I had registered a complaint online on the company website on 1st dec 2015, but till date not received a call from the company.

AMC Renewed w.e.f 13/02/16- 12/02/17 No; [protected]

Harassment from dealer and service team no proper response for service after several complaints and giving different false informations regarding AMC coverage

CUSTOMER ID [protected]

Complaint no [protected] & 94631715 DTD 18/02/15

No resolution till date, Unable to use the machine more than a week .Very much disappointed with your service .I have spoken to the care officer Mr Kathiresan senior executive today[protected]through land line no[protected] he has also confirmed that during one year AMC period, as per eureka terms and conditions, filters, motherboard, pump and electronic items will be covered with free of cost (excluding valve, tubes &plastic items, covers ) and the above has been forwarded to head office and concerned dealer by mail.Once again request you to recheck their committed recorded voice for I year AMC Coverage parts .

AMC Renewed on 13/02/16 after getting confirmation from MS suji, Mr .pandiaraj & Mr Karthik care officers sevaral times reg AMC Coverage of Pump, Fliters motherboard for the first time in one year .But there is no proper response for service from concerned dealer, Unable to use the machine since a week .Very much disappointed with your service .I have spoken to the above care officers through land line no[protected], Once again request you to recheck their committed recorded voice for I year AMC Coverage parts .

Kindly intervene and arrange solution at the earliest please

Hi,

Today the technician from eureka forbes aquaguard installed the purifier. Never was it mentioned that for getting 3ltr of purified water almost 1 whole big bucket of water is wasted saying it as impure water. This doesnt make sense too. I am really not satisfied with the product. If this is some technical issue and if it's fixed will give one more try. If it's been designed like that then I would gladly take it out and would want my money back.

Do look into this problem? If this doesn't gets resolved I will make sure I notify other buyers of the product about the issue and recommend them not buy it(Facebook, Twitter...).

Thanks and regards,
Karthik