Eureka Forbes Complaints & Reviews

Hello,

We are facing a harrowing time trying to have the aquaguard fixed. We just moved from Hyderabad to Bangalore. During installation, the input coupler broke. Since then, I have called the customer support multiple times and every time they reach my Hyderabad address to attend the problem. Doesn't your database capture transfers and customer information correctly?

The complaint details are as below:

Model: Dr Aquaguard Classic
Customer ID: [protected]
Reinstalled at Blore vide complaint number: [protected]

Current complaint number: 86087238 dated 12 March 2016 and
Reminder complaint number: 86146654 dated 16 March 2016

Problem: During installation, the input coupler is broken

Thanks,
Wg Cdr Rajendra Kumar
H-803, Rohan Vasantha
Marathahalli, Varthur Main Road
Pin: 560037
Phone: [protected]

I have made amc on 12th feb 2016. Carbon filter was supposed to be changed in 2 days after amc. I have made several service requests, but still no one visited for service. Pathetic response from service team. Very bad service. Now i would like to terminate the amc and want my money back. Looking at this i am sure that i will not get any service in future. Feels like cheated. My details are as per following.

Customer number: [protected]

I have complan for my water purifire sins seven days my problam has not shotout yet daily the are saying today the are coming ihave also compain for man who have contract he have no manner to talk with costemer he using bad langauge his name is pradip

As mentioned above, no one attended the request, what is the use of having amc with the company, if left attended, is there anyone to listen our complaint when it is a matter of water? Reply

Under AMC for 4 years. Candle change due in December 2015. A technician came in DEC.15 month end. without identity card when my wife is alone. He was not allowed inside without ID card. He answered that he was not supplied with ID and returned saying that she may lodge a complaint. I contacted Sri.Parthiban mob.No.[protected]. First he promised that he will send a technician but after a week he wanted me to register a service request with...

We had purchased survelliance system and door video phone of your company but since the date of purchase we are facing problems which had not been handled properply by your technicians..and in october '15 our door phone had stopped working ..after complaints the technician turned up and took both outdoor and indoor unit with him...and just declared it 'Total fail and expired..'.
Now guide us what to do if such reputed brand has such poor after sale services..

I have purchase dr.Aquaguard magna uv product from above company. All sales people from top to bottom giving wrong information regarding product & service. No co-operation from service center. Company's aim is only sale the product not customer satisfaction. From last 4 to 5 months facing same problem but nobody is bother regarding complaint.

Hi Team,

I want to register the complain against eureka forbes water filter service,

when ever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 2 working days.

but we not getting response more then 5 day's also, having service amc contract it totally waste when we not getting service in time, having non working filter water not health to drink we buying water from out side.

now we want to compensation form eureka forbes water filter service for complete payment or extending the AMC for more 2 year

pay for water which we buying out side since complaint as been raised with helpline

I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer ISO certified company should as records minimum 5 year of data record

[protected] MAR this is created saying as escalated ticket but no progress
[protected] MAR

contract receipt no : 23584217
register mobile : [protected] / [protected]


request you to help me on this and hope this will give good lesson to eureka forbes service company...

I procured the product trendy nano vacuum cleaner with Customer ID: [protected] on 4 feb 16 and it get
delivered on 9 feb16 to me. The free product (on the go filter bottle) with this product was not yet delivered to me besides my several emails, telephonic requests and complains at eureka site (complain
number 94633444 dated 23 feb 16). This is not expected from such a good company like eureka.

majed khan
[protected]

"
I had purchased dr. Aquaguard compact the water purifier paying the full amount through online. Your transaction id is[protected], payment gateway- payu .The products availed in the offer – provogue watch will be shipped to you separately within 2 weeks.
""valid only on full online payment made only on this website "" i have paid rs. 8990.00 for the dr aquaguard compact water purifier on 14 feb 2016. The product itself was delivered on 18 feb 2016. Even after one months, the promised free gift is yet to be delivered. I had raised a complaint with their customer service (Complaint no:[protected] about a 8 days back and there is no response on that too even after repeated follow ups from my side."

Thanks
Sushil

Dear sir,
i am customer of eurekaforbes aquaguard genious+ i purchased and installed it today that is on[protected] they installed the device in the presence of may maid and they didn't explain the demo of the device when i phoned the service center at 8 30 pm they attended the phone and spoke vulgarly and rejected the phone they didn't spoke well is this the way you provide your service and treat the customers and provide your services and give respect to the customes

Dear Sir/Madam,

We are using Eurekaforbes Green RO from last 3 Years and in the mean time we have already changed and paid for filters but again they stopped working even the time limit is not expired of filters and again we have to change it I don't know why this all is happening again and again and we have to pay again and again for filters may be the concerned persons are not using proper filters for customers or any other reason which is very problematic for us.

I purchased a water filter 21 december 2015 and it stopped working ten days ago. On complaint and repeated follow up the technician visited and promised to come back to repair.

No one contacted me and on my contact i was told that there is no spare. So what i am supposed to do with something not working.
Either you get me the replacement or get it repaired immediately. It stopped working in two months and your staff is not ready to repair.

It needs immediate attention
Prabhakar addala
Mobile [protected]/[protected]

Under AMC the Company was supposed to change the Carbon and Candle of the Aqua Guard, However, their team of Thane Matoshree is refusing to do the same on some pretext or some flimsy reasons.
Even the mail sent to the Company of Complaint is not being responded.

Absolutely frustrated by this Company

Team, i bought the xforce vacuum cleaner of Eureka forbes from one of the agencies in Bangalore, Konanakunte. The service of this agency is so hopeless that they don't bother to respond to my calls, the demo is still pending and i still have not received the invoice. Can someone from Eureka call me please? My no is [protected]

I hav given complaint about the repairing of the purifier but till now they did not reach for servicing.as I called them again after waiting from morning one person told he is not going to come.as it is under guarantee I now prefer for a new one

Dear sir,

i am from Chennai i have a aquasure water purifier which is under AMC (amc no[protected] and i logged a compliant no 85000929 on 29/12/2015 that my water purifier not working after so many follow up the technician visited and take my machine for service after that no one turned up i dont know the status of the machine now so many times i called the call center they simply telling it will come today and tomorrow they shared one number of Mr Thanigavel ([protected]) so many times we followed him and he is replying rudely its almost 3 months over no response from them pls guide me how to log a compliant against Eureka force and get back my machine and AMC charges i paid and compensation from them.

Sir.
I have purchased Dr.Megna RO vide subject quoted above. In this connection, the old A/g(inova) was given to company in an adjustment of amount of Rs.500/-, with a condition that the amount of the AMC of old product will be adjusted with the new purchase. Since three months have been passed, no intimation have been received by me till date. I do not believe that company like Eureka forbes, it will treat like that with there old customers. It is really, hopeless on the part of Eureka forbes.

Secondly, this product is not at all suitable in compare to other similar product available in the market, The storage tank of 7 litre is very small, the dark glass frame does not indicate the quantity of water available in the chamber, there is no visibility, Hopeless, I will not recommend to any one to buy this product from Eureka forbes. Hopeless.

The company should replace the screen glass, which is to be visible to see the level of water available in the chamber. I am disappointed with the service of Eureka forbes.


A.K.Khanna

I have purchased Aquaguard Magna UV on 23 Oct 2015. Within 4 months it has given trouble more than 5 times. I complained the dealer 3 times. First time he replaced the unit with a new one, second time he added one extra filter worth Rs 1300, stating poor water quality. But the problem still persisted.
After that i complained service center, they tried to solve the issues but the problem kept coming up after 15-20days. Last time they replaced that filter with another one, stating that first one was of poor quality and not suitable for the type of water. They also told that, the first filter was Worth only 300 and new filter they added for extra Rs 1000. Still the problem persisted.
Now service center people are saying in our area this model is not suitable and problem will continue and frequently need servicing. Being a reputed brand, they should provide proper service for customer satisfaction. Since problem can not be solved with this model it should be replaced with a new model, This feels like a waste of money.

I have a eureka fobres classic filter has been installed at jagannath mandir, sector-5, kharghar, navi mumbai. The amc period was from 06.03.2014 to 05.03.2016. During the period, only twice the service persons attended the servicing. They would normally not visit once in six months until and unless you call them.
On 6th of march, 2016, i renewed the amc for next two years. Yet after renewal, no one, till date (11.03.2016) visited the installed site to change the filer nor they are responding to the phone call. I had booked a complain on 7.03.2016 bearing request no 86018778. However, till date no body has visited the installed site to attend the complain nor changed the filter candle. The candle has not been changed since last two years even if the amc is renewed in time. Please attend.