Eureka Forbes Complaints & Reviews

I bought an aquaguard which was installed in the last week of December 2022. First, within two weeks it was leaking, and it took them one week to attend to the problem. Then on 2nd February it stopped working, the technician said it cannot be repaired anymore, and I was told that a new machine will be given. It is more than one and a half months now but new machine has not been given, in spite of repeated reminders.

Water purifier not working properly, complain lodged to company but their representative does not solve the problem and they killing the time of warranty. to get 1 liter purified water 10 liters water is lost.

I purchased Aquaguard Sure RO UV TA from Amazon and was committed that within 48 hours of delivery it will be installed by Eureka Forbes. But so long I am waiting after it has been delivered, no one has called for installation. I had given request over phone to their customer care number and installation code also I have received but still no one called and came for installation. I am suffering for drinking water.

Cockroaches might have entered the water purifier, this is very serious matter, as I was filling my glass of water suddenly a dead cockroach came into my glass from the tap of the purifier, please resolve this as this a very serious issue

Ordered a water purifier on the 6th of march, they promise it will be delivered by the 7th or 8th of march. Today is the 15th of march there is no response from the person who is cordinating, who is apparerntly the circle head ( Dharmendra S- Santacruz east, Mumbai ).I have been calling him up but he has been ignoring or cutting the calls.
I let my colleague call from different number, he picked up the call but no solution from his side
reference no:[protected]

If this not solved by today, I need my money back

The aquaguard water purifier which we purchased in nov/13/2021 is not properly working from the day of purchase,
Regarding the same I raised complaints multiple times for which the response is
1. Delayed attending by service person
2. The service person will temporarily do some adjustment to make it work for few days after which again the problem persists

Because of the delayed attending and Improper service given by your service persons my water purifier is not working ( now they are saying it’s out of warranty and we need to pay)
I am not going to pay for anything
This is the mistake from eureka Forbes and service persons — they failed to resolve the issue and there is very much delay in response whenever I raise a complaint ( once it took almost 45 days for the service guy to attend the service )
My contact number :[protected]

Very slow service
They take the machine with them for days at theor workshop under the pretext of repairs
They say spare part not available in a big city like Mumbai

In a period of 10 months after buying this machine was useless for almost 15 to 20 days due to repair for 2 times and in that period you have to incur other expenses for a proxy solution

VERY FRUSTRATED
Will never recommend...

CM[protected]

very problematic product and slow service
Technician doesn't seem to understand exrea problem
2nd time issue within a span of 10 months
When the service centre takes with them gor repair we have to stay without machine for almost half month

We have to do the cleaning work ourselves

So what's the use of buying !!!

I want immediately repaired or else replace with a new piece at no extra cost

On 7th of MArch, after servicing my AAquagard stopped working. I had raised the complint at that time in the evning itself. I had also booked a slot for 9-10 AM. But no one showed up, niether thier any intimation regarding the same, nor thy are responding to this.

Dear Deepa/Aquagaurd Team:

Again this Aquagaurd is out of order and this I am asking you return my AMC amount as you guys cannot provide services and maintenance.

I have purchased AMC From 02 Jun 2022 and asking you to return my money back because your are cent percent unprofessional and shameless. Never keen to know what customer is facing and trying to resolve customer’s issue.

You need to at my UPI ID: [protected]@icici
Bank details:
Account number:[protected]
Bank Name: ICICI Bank
Account Type: Savings
Account Holder Name: Neeraj Kumar
IFSC: ICIC0000986

If you want to know why you need pay me back AMC then here are the reasons:
Reason 1: I have purchased AMC on 2nd of June 2022 and for more than 7 times Aquagaurd underwent out of order.
Reason 2: You have taken money in the name of AMC, but not providing proper services and maintenance.
Reason 3: Your engineers are non-professional and they don’t repair the machine properly.
Reason 4: Your engineers just visit and do some changes to make it work temporary and after few days again machine will go out of order.
Reason 5: Your engineers accept the booking and never come on time. Sometimes they will also not pick up my call. What is the use of purchasing AMC?
Reason 6: Your customer care representatives never ever take customer’s complain seriously. They misguide by saying that engineer will visit to flat to repair the machine, but not fruitful.
Reason 7: Even I have spoken with you on 20th Feb 2023, but you didn’t took my case seriously. You never raise an issue or created a complain regarding this?
Reason 8: On 20th Feb 2023 I have told you that I am facing many challenges since I have purchased this AMC. All the challenges mentioned above, but you didn’t escalated or highlighted to Higher Management.
Reason 9: On 20th Feb 2023 You have promised me that this will never happen again, but today is 8th of March 2023 and again machine is out of order. Why should I trust you as well?
Reason 10: Your feedback Team merely take feedback and never work upon the solutions.
Reason 11: Your MH & GOA Manger Mr. Yogesh never answer call from customer and never took responsibility to understand what customer is facing.

I hope I made you clear why you should now return my AMC amount.
Below are the issues dates and repair request number which talks much about your pathetic services and I promise you I will share this information to my society manager so that no sale campaign should get organized in our and nearby societies.
I promise that I will circulate your pathetic service story in social media as well so that they will come to know what kind of services you guys are providing.
Its really shameful and irresponsible behavior!

# Issue date Repair Request No.
1 5th Oct CM[protected]
2 15th Nov CM[protected]
3 18th Nov CM[protected]
4 1st Dec WO[protected]
5 1st Dec CM[protected]
6 20th Feb 2023 CM[protected]
7 8th Feb 2023 CM[protected]

Had extended my AMC by paying 5400 in the month of January for AMC of my Aquagaurd Aura Ro+uv+uf+mtds.

It has been mentioned that they are supposed to change the filter at least once year. My filter was not replaced last year as well as I had raised a complaint on 20th of February regarding the same issue for my product.

One person visited my place on 20th and promised to return back with the required parts.

But it has been close to 16 days I have made several calls and mails, even escalated issue through the Eureka Forbes mobile application but it is in vain.

It still shows Unassigned in my application.

They have a huge number of representatives posing as fake agents . One such agent Manjunath B n (code:91663) came to my house for re-installation an AMC renewal on 1.3.23 . He showed my his I card with Auth. franchisee of Eureka Forbes . After servicing he took cash from me 4300/- and now he has stopped piking my calls and responding anywhere. Beware! of Eureka forbes company who is having such fake agents in the market . Buy any water purifier but from this company.
@Eureka Forbes Ltd get my AMC updated ASAP and take quick action on this.

Employees from Eureka Forbes are selling user data to other vendors. One such fake company called Sureka forbes gave us the AMC for 2 years for Aquaguard product.
So we want resolution from eureka forbes as they are responsible for selling our data to other vendors.

Respected Sir/Madam,

I recently purchased Aquaguard absolute water purifier on 7th November 2022 . We received initially a faulty product which did not had hot water functionality . The faulty product was replaced with a newer one .

We used the newer product for two months and we faced water filtration problems with the product as the tds level was too low to drink .The tds level ranges between 10 and 20 . Old people had joint pains, acidity problem as the water lacked all essential minerals .

I spoke to the aquaguard customer care team on WhatsApp and I came to know that we were delivered a product with a different serial number which does not exists in their record .

So I raised a complaint on 6th feb 2023 regarding faulty product with a different serial number has been sent to my home to Aquaguard customer care team and I requested them to take their product back and do the 49000 rupees refund immediately .

47000 rupees is the actual product cost
1300 rupees for pre filter
700 rupees for petrol charges took by technician to install the product

The Aquaguard customer care team has registered a complaint but no action has been taken till now . I called them on regular basis and explained my problem . I was told that my problem will be resolved as soon as possible, but I am waiting since one month for Aquaguard to take their product back and do the refund .

I request consumer complaints to take action severe against Aquaguard for sending faulty product and delaying the product refund .

Thanks and regards
Raj Gopal
Full stack developer software engineer

Inspite of AMC registration and repeated request, No visit by for last six days by Technician .AMC Registration Number SL[protected]. Repeated requests made everyday since 20th Feb 2023. Complaint cell was also sensitised.

I bought the eureka forbes AMC for this year in June for Aquaguard water purifier and I was assured gifts worth Rs 2000/-along with which included a hiar dryer and other three things.
Even after repeated followup with the local authorities and sales representative from last 6 months I have not recieved my assured gifts.
Now I am bieng told that scheme was only for 2 months and gifts will not be given.
Reason given is that due to mobile no. Upgrade 30% of the customers were not able to recieve otp and hence gifts were not given.
Above reason shows company's and careless local authorities careless attitude and fraud mentality to sell amc.
I have seen a lot of people facing simila issue.

I had initiated a booking of a vaccum cleaner. For personal reasons we decided not to buy. The chennai Eureka Sales Person Mr. Tamil at the time of booking had requested for an advance of Rs. 3000/- to confirm the order. WE had promptly made the payment. Payment was done on 15th Feb 2023 and on 15th feb 2023 evening 7 pm we had sent the message for cancellation of hte order. It was assured that the refund would be processed within 7 days....

I had taken amc for my aquaguard water purifier for 2 years had paid rs.11, 325, they promised to give periodic maintenance every 6 months, as their next seervice is due on 11.11.2022 but even after complaining several times on the toll free no [protected] none of the service guy came for service. My service complaint no is cm[protected].Now they are sending feedback form for service done.
I want my full money refund as they are cheating on amc.
Even they had give several offers but not given anyof the gifts till date.

Name : pradip somaiya
mob no : [protected]

I'm an AMC holder for Aquaguard Magna RO+UV water purifier, logged complaint (CM[protected] about issue with product on 27th Jan 2023, tried multiple follow-up with service center till more than a week, then escalated to higher management, but no solution yet, its been almost a month and though I paid Rs.6000 for AMC, but I have to purchase water bottle daily costing Rs. 100. Still no solution

I have eureka forbes water purifier a year back, on decemeber the technician visited and told the filter needs to be cahanged and told that if i pay i will be getting extended warranty and also the filter will be changed within 3 days and its been more than 60days of payment yet no one visited me and there is no clear answer even after multiple calls to the team, Its waste of both my time and also money on top of that they enabled warranty without installing the filter due to which i see warranty getting over, this is a pure fraud i want a resolution on this