Eureka Forbes Complaints & Reviews

I purchased Aquaguard water purifier lat 4 months back, last month this water purifier was not working since 25 days, I complained 6 times to customer care, but till now no response, I never seen like this bad service

I own a ro water purifier from Eureka forbes- Aquasure Maxima+. My purifier stopped working around 23 October 2022 I called in the technician he told my purifier's pump is not working and I busy the AMC policy my repair and spare parts will be free of cost. I bought the AMC policy online and after buying the AMC when I called the technician he denied that the repair will be free and I will have to pay around ₹3500. I don't want to pay that...

I have at least sent 5-6 email to the customer care of eureka forbes
regarding the service complaint of my Robo Lvac. Only once a technician
visited and assured that my Robo will be replaced as it is not working and
it is under warranty. But later he refused to pick up my phone. Eureka
Forbe customer care always provides me a new reference number and assure
that a technician will visit and my Robo Lvac will be serviced but no one
has visited except the first in last 50 days but interestingly Eureka
Forbes does the same thing, provides me a new reference no and assures that
a technician will visit.
But no one is visiting.
Thanking you
Dear Abhishek,

Eurekaforbes Reply:

Dear Abhishek,

Greetings from Eureka Forbes.

We regret the inconvenience caused to you and assure to resolve it at the earliest. We are taking your complaint CM[protected] ahead with our service team for speedy resolution.

Your reference follow-up number is Task No[protected].

As early as possible our technician will visit.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

I have registerd a complaint with Erekha Forbes on Security device and Robo vacume cleaner. 11 days over and no response. Multiple times called and always they say escalated. Its very frustating.

I feel like throwing the devices on their MD's face.

WORST SERVICE and HORRIBLE

Thanks
Sathish

I have been requesting for filter change for my RO for 2 weeks but no proper response came after I extended my RO warranty. Before extending the warranty I was assured by company customer executives and technicians that I would get services fulfilled within 24-48 hours but after extending it feels like a scam. I have been requesting a tentative date but still, that was not given. Now the customer executives are not picking up my calls.

I had purchased an Aquaguard Nrich model from the Eureka Forbes salesman after believing that the waste water would be only 200ml for every 1L but after installation it is 2L for every 1L.
They had said I can return the product and get refund within 30 days if I dont like the product, I raised the request and its been almost a month and still they have not processed it, everyday they are telling me that they will do it today or tomorrow. It is such a harassment.

I brought water purifier and facing water leekage problem for third time. Every time when I complain technician come and replace some part but after some time I get same problem.
Replaced parts are not good to work for long time, I want better parts to be used or replce the product.
I ordered Eureka forbes Aquasure from Wquaguard shield 6 L RO+UV+MP+MTDS Water Purifier from flipkart, my orderId is OD[protected].

Sir/Madam,
custmer id: [protected]
regd mobile: [protected]
I am kvv satyanarayana Murthy, purchased Eureka forbs
Auqaguard nrich uv model water purified on 31/12/2021.
unit Serial No : [protected]
component No: 45499215
The product is under warranty period.
Since the date of purchase, I faced so many issues with the unit and lodged several complaints. Your service center technicians used to visit and replacing small components. But the problem was not solved. Some one told that it is mother board issue which needs replacement. Another one told that the issue is with filters. But no one found the actual defect. The machine is not filtering water and it is taking hours together to fill the tank. frequently showing red light.

I sent several emails to your customer care, but receiving formal replies from them. Even I lodged complaints/service requests, through Eureka App and even escalated as well.

Since 2/11/2022, my issue was not resolved so far. Your service center people were arrogant and irresponsible. They are demanding money to replace some parts of the unit, though it is under warranty period.

Previously I used Aquaguard classic model for 10 to 11 years and did'nt face any major issues. one the suggestion of your service technicians only I bought this new unit by replacing the old one.

I never expected this this type of irresponsible attitude from the Eureka. I don't know why the company and franchise service center are behaving like this. You are driving me to go for alternatives including legal help.

I hope this message will reach to correct person or department this time and will get back soon, under advise to me.

Regards,
Satyanarayana Murthy
85-17-6, All Bank Colony,
Opp..Municipal park (J K function hall down)
Rajahmundry - 533103 (A P)

Eureka Forbes Quick Clean DX Vacuum Cleaner with 1200 Watts is in warrnaty
*I am lied by the service centre representative stating that I shall be delivered with a new vaccum cleaner, since the current one has a fault in the motor.
*I have been returned the problematic vacuum cleaner, without repair due to the above mentioned promise, and the otp of resolution was extracted from me by manupilating me to the new vaccum cleaner delivery.
*I have also escalated the same thing to the customer support through numerous phone calls and e mails (also escalated to the ceo help desk).
*In all the trail mails, I am only assured that my request has been prioritised but no action has been taken yet.
*The ceo helpdesk team has also blocked my messages.
Need help to sort this out.

I have an AMC valid till oct 24 2024. Service request no CM[protected] was raised on oct 27, 2022. No service person came so far, in spite of making subsequent calls to their call centre.

No visit for preventive maintenance even though reminded several times through customer support But it is of no use

I had purchase 2 qty of water softener aws c-2500, one is installed at my home. Marketing adviser gives us assurance that if you use this product you definitely solve your problem regarding water. Still facing problems. also call to the contact person who installed machine, but they are not giving any response. then book a service call via email two times still no person attending to resolve our problem.

Water softener is not working even it is not displaying in screen and it's not at al working

I am very upset, till now I have not got any complaint resolved, I have not received any call from any service representative. I have to go have I made any mistake by taking AMC?
What are the expenses of my daily water
I am mentally getting very upset, the responsibility of all this is yours.
I have to go to consumer court

Registered on - 19/10/2022
Complaint ID : CM[protected]

Task No[protected].

On 7th May, 2022 had paid for AMC renewal via gpay to visiting engineer Swamy([protected]). I have sent all proofs and called multiple times to engineer and mailed to company too but they are not renewing the AMC and refusing to help on customer care or provide the services.

Please help

I had paid for the Aquaguard Select Nrich HD UV model on the 1st Oct 22 (payment reference number[protected]. The purchase was made via Eureka Forbes employee (Ashok U, verification code shared 3117). The product was delivered to our site on the 10th Oct 22. I had been following up with Askok on the installation since 10th Oct 22 to 19th Oct 22, who informed me he had raised a service request on my behalf.

On the 19th Oct, I raised an installation request on the Eureka Forbes WhatsApp number [protected]. I was informed via chat with Deepa from service support that the request had been shared with the concerned manager and the Escalation request was CM[protected].

I checked backed on WhatsApp support on the 28th Oct since I did not get a call from anyone on the installation request. I was informed the concern is being highlighted to higher department and this was being raised as an SOS priority. The escalation request shared was CM[protected].

I have not got a call from any service technician as yet. Today on the 4th Nov 22, I get a message at 10:12 am from Eureka Forbes mentioning they tried contacting me for my installation and did not get a response, so the request is being closed.

I am unclear on how product installation is being handled. If my request was raised as an escalated one, would you close the installation request because you were unable to reach me? Would a customer buy a water purifier and not have the product installed? I would also like to understand which number you tried to reach me from as I have not got any call or message. When was the call made and what number was it made from? I will check my phone bill to see if I have actually missed the call.

I have been waiting for installation for a month now and have had to follow up on multiple channels to get a product installed which is a mandatory requirement when you sell a product. This is the 3rd Eureka Forbes product I am using and am appalled at the level of service post purchase despite escalations!!

Its really disgusting that being a big brand the service provided by Eureka Forbes is utter waste. They dont address the issues to the customer. The worst company ever. I sincerely suggest everyone not to take the Eureka Forbes product. I have lodged a complaint on 3rd Oct 2022 but since one month no technician attended my place as i have no water since 1 month. The AMC renewal guys follow up like that i have to pay them immediately otherwise our product will go waste. But once the AMC is renewed they dont even pick the call. Sincerely dont take Aqua Gurad water purifier instead take any local purifier. The strange thing is one of my building mate serviced same purifier but when i asked him to service mine then he says your purifier wont come in our area. Really rubbish. 0/100 for their service.

We have been using Aquaguard Enhanced UV device for the past 8 years. Our AMC [2 years duration] expired last month]. We got a call for renewal and I had checked if it was from EF or any franchise agency. I was told it is from EF and they ahd correctly mentioned our date of expiry of existing AMC as well as the purchase details of the previous AMC accurately. Hence I asked them to come home for the last service as well as for renewal, Once I renewed it for 2 years [same as previous one], I was told that I will get the invoice via WhatsApp. When I got it, the company was 'Sureka Forbes' which raised suspicion. On contacting EF, I was told that Sureka Frobes is not their authorized company, hence we cannot give any free service. I informed them that Sureka Frobes gave all accurate information so there is no way I can suspect them, . I also asked how my personal data was known to an unauthorized company? IF this data breach had not happened, I would not have been fooled [I paid INR 4500 for AMC from Sureka Forbes]. Eureka Forbes is now washing their hands off and not giving be any answer for the data breach. It is clear that if the breach hadn't happened, a fraud company wouldn't have been able to steal my money as well as the AMC. Now if I have to get authorized service for my device, I have to again pay INR 4500 for no fault of mine.

Hi Team
I placed an order for robotic vaccum
Cleaner ( robo vac and mop voice) high end model on 28th October 2022 for
Rs. 30000 to eureka Forbes executive hoping that the product will be
delivered within a day. But, I haven’t received my product yet and no
updates from the customer executive team inspite of calling them everyday
for past 4 days.
This is so disappointing and sales service is terrible for Eureka Forbes.
Hence, I want to cancel the product and get the refund at the earliest.
Cancellation Request No as provided by the customer service executive team:
CM[protected]
Registered Mobile Number: [protected]
Complaint No raised initially for non-delivery of the product:
CM[protected]
Please provide the status on the cancellation request and the estimated
time for refund.
Thanks

Dear team,
Raised a service request 'CM[protected]' dated 18/10/2022 with water filter not working but still resolution not provided by eureka.

1. Multiple mails sent to deepacustomercare and ceoeurekaforbes.com and I get only response 'We are taking your complaint CM[protected] ahead with our service team for speedy resolution'. No resolution yet.
2. Reached the business partner 'Gopal' who marketed and sold us the product, no support from him either

Just got stuck, and the product is under warranty.